Clarksville, Tennessee · Primary, pediatric, women’s and same-day care
Navigate Premier Medical Group’s Two-Building Campus Without Choosing the Wrong Clinic
Premier Medical Group is a physician-owned multispecialty practice serving Clarksville, Montgomery County, nearby Tennessee communities and Southern Kentucky. Its Dunlop Lane campus brings together five specialties, two same-day clinics, laboratory testing, diagnostic imaging and virtual visits.
This guide explains the complete patient journey inside one page: which building to enter, when to use primary care or same-day care, how appointments work, what the portal can do, how long refills take, which insurance plans are listed and how to handle bills, records, vaccinations and virtual visits.
FULL-CIRCLE CARE ROUTE
OPEN
CARE ROUTE CONFIRMED
Confirm the correct Premier organization. This guide covers Premier Medical Group at 490 Dunlop Lane in Clarksville, Tennessee. It does not cover similarly named medical groups in New York, Alabama, Florida or other states.
Call 911 for a possible emergency. Do not wait for a portal message or same-day appointment for chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness, poisoning, overdose, a major injury or another potentially life-threatening problem.
Established
Serving the Clarksville area since 1995.
Practice size
More than 50 providers across five specialties.
Main campus
490 Dunlop Lane, Clarksville, TN 37040.
Same-day care
Available seven days a week.
Start with the correct care level
Primary care, same-day clinic or emergency room?
PRIMARY CARE
Routine, preventive or continuing care
Use your family medicine, internal medicine or pediatric provider for checkups, screenings, vaccines, medication management, referrals and long-term health conditions.
Best for: physicals, diabetes, blood pressure, preventive care, stable symptoms and planned follow-up.
SAME-DAY CLINIC
A non-emergency problem should be seen promptly
Premier offers separate family medicine and pediatric same-day clinics for minor illnesses and injuries. Appointments are available seven days a week.
Best for: colds, fever, sore throat, ear pain, rash, minor cuts, sprains, urinary symptoms and mild stomach illness.
911 OR EMERGENCY DEPARTMENT
Delay could create serious harm
Emergency departments are open around the clock and are equipped for severe illness, major trauma, advanced imaging and hospital admission.
Use for: chest pain, stroke signs, severe asthma, serious allergic reaction, major fracture, heavy bleeding or loss of consciousness.
Simple decision rule: Use your regular doctor when the problem can be planned, a same-day clinic when it needs prompt outpatient attention, and emergency care when waiting could endanger life or permanent function.
Two-building campus decoder
Which Premier Medical Group building should you enter?
Building 1
490 Dunlop Lane, Building 1
- Family medicine offices
- Internal medicine offices
- Family medicine same-day clinic
- Sports medicine
- Laboratory
- Diagnostic imaging
Building 2
490 Dunlop Lane, Building 2
- Pediatric provider offices
- Pediatric same-day clinic
- Pediatric nurse visits
- Obstetrics and gynecology
Campus shortcut: “490 Dunlop Lane” alone is not enough. Save the building number, department, provider and arrival time. The campus is tobacco-free, and both buildings publish availability of Wi-Fi and vending.
Occupational Medicine update: Premier’s current Occupational Medicine page states that the department has been discontinued. Some older location references may still show Occupational or Travel Medicine. Call
931-245-7000 for current routing.
Appointment workflow
How to schedule Premier Medical Group care
Choose the correct department
Decide whether the patient needs family medicine, internal medicine, pediatrics, OB/GYN, sports medicine, same-day care, laboratory work or imaging.
Use the correct patient route
New primary-care and pediatric patients can use the new-patient appointment request. Existing patients can call, use the current portal or schedule through their provider when online booking is available.
Verify insurance before selecting a provider
Give the scheduler the complete insurance product and network name. A company may offer both accepted and non-participating plans.
Ask about referrals and authorization
Specialty visits, imaging, procedures and certain insurance products may require approval before care is provided.
Save the building and suite information
Record whether the appointment is in Building 1 or Building 2 and whether another service, such as laboratory work, occurs elsewhere on campus.
Bring identification and coverage information
New patients should bring a photo ID and insurance card. Premier asks patients to present current insurance information at each visit.
Arrive within the department’s check-in rule
Pediatric pages currently publish a 10-minute grace period. Arrive early enough to complete registration rather than treating that grace period as planned arrival time.
Scheduling phone hours
Monday-Friday, 7 a.m.-7:30 p.m.
Saturday, 8 a.m.-2 p.m.
Sunday, 1 p.m.-5 p.m.
General appointment hours
Most primary-care offices publish Monday-Friday hours of 8 a.m.-5 p.m.
OB/GYN scheduling
Use the separate OB/GYN appointment request or call 931-245-8100.
Appointment call script
“I need an appointment for [reason]. I am a [new/established] patient. My insurance is [complete plan and network]. Can you confirm the correct provider, building, referral requirements, expected payment and anything I should complete before arrival?”
Five current specialties
Which Premier specialty fits your healthcare need?
Specialty, typical patient and location
| Specialty |
Best used for |
Patient group |
Campus location |
| Family Medicine |
Preventive care, common illness, chronic-condition management, vaccines, screenings and referrals. |
Newborns through older adults, depending on the provider. |
Building 1 |
| Internal Medicine |
Adult preventive care and management of complex or multiple chronic conditions. |
Adults |
Building 1 |
| Pediatrics |
Well-child care, childhood illness, development, vaccines and pediatric follow-up. |
Infants, children and adolescents |
Building 2 |
| OB/GYN |
Pregnancy, gynecology, contraception, menopause and women’s health procedures. |
Adolescent through post-menopausal care |
Building 2 |
| Sports Medicine |
Muscle, bone and joint injury, concussion, tendon problems and non-surgical activity-related care. |
Published for ages two and older |
Building 1 |
Seven-day outpatient access
Premier Medical Group same-day clinics
Premier operates separate same-day clinics for family medicine patients and pediatric patients. Both are located at 490 Dunlop Lane, but adults generally use Building 1 and children use Building 2.
Published same-day clinic and laboratory hours
| Day |
Same-day clinics |
Laboratory |
Booking tip |
| Monday-Friday |
8 a.m.-7:30 p.m. |
7:30 a.m.-7:30 p.m. |
Online slots refresh at midnight. |
| Saturday |
8 a.m.-2 p.m. |
7:30 a.m.-2 p.m. |
Call during open scheduling hours if online slots are unclear. |
| Sunday |
1 p.m.-5 p.m. |
1 p.m.-5 p.m. |
Do not arrive in the morning expecting the Sunday clinic to be open. |
Problems commonly handled in same-day care
Cold, allergy or flu-like symptoms
Fever, sore throat or possible strep
Sinus infection or ear pain
Pink eye or eye drainage
Minor cuts, burns, rashes or bites
Sprains, strains or mild back pain
Nausea, vomiting or diarrhea
Urinary symptoms
Minor foreign-body or splinter removal
Selected sports physicals or vaccines
Clarksville booking advantage: Same-day online slots refresh at midnight. Check shortly after the new day begins, then call
931-245-7000 during scheduling hours when no suitable slot appears.
A same-day clinic is not an emergency room. Premier directs patients with broken bones, coughing or vomiting blood, chest pain, stroke signs, severe abdominal pain, severe asthma, a serious allergic reaction, major trauma or uncontrolled bleeding to emergency care.
Long-term medical home
Family medicine and internal medicine care
Family Medicine
Family medicine providers care for patients across a broad age range. Services include preventive visits, immunizations, screening tests, treatment of acute illness and management of chronic conditions.
Internal Medicine
Internists focus on adult medicine and often care for patients with several conditions or more complicated long-term needs.
Conditions Premier specifically identifies in adult internal medicine
BP
High blood pressureMedication, monitoring and cardiovascular risk management.
D
DiabetesGlucose treatment, laboratory follow-up and complication prevention.
C
High cholesterolRisk assessment, lifestyle support and medication management.
A
ArthritisEvaluation, symptom management and referral when needed.
T
HypothyroidismMedication monitoring and thyroid laboratory review.
B
OsteoporosisBone-health assessment, prevention and treatment planning.
Hospital follow-up tip: Premier explains that hospitalists usually manage inpatient care. After discharge, return to the Premier primary-care team with the discharge summary, medication list and follow-up instructions.
Building 2 child care
Pediatric appointments, nurse visits and same-day care
Provider office hours
Monday-Friday, 8 a.m.-5 p.m.
Current grace period
The pediatric page publishes a 10-minute appointment grace period.
Direct department details
Phone: 931-245-7000
Fax: 931-245-8465
Information to bring for a child’s appointment
Current insurance card and parent identification
Immunization record from outside clinics or schools
Medication and allergy list
Growth, feeding or developmental concerns
School, daycare or sports form when needed
Legal guardianship paperwork when applicable
Nurse-visit timing: The pediatric page publishes nurse visits Monday-Friday from 8-11:30 a.m. and 2-5 p.m., plus Saturday from 8 a.m.-1:30 p.m. Vaccination pages publish slightly different vaccine windows, so confirm the exact service before traveling.
Building 2 women’s health
Premier Medical Group OB/GYN services and local clinic rules
Obstetric care
- Prenatal visits and pregnancy monitoring
- Delivery at Tennova Healthcare–Clarksville
- Premier OB/GYN physician on call 24/7
- Postpartum follow-up
Gynecology
- Annual gynecologic care
- Birth control and family planning
- Menopause care
- STD testing and counseling
- Urinary-incontinence treatment
- Minimally invasive procedures and surgery
OB/GYN contact and office details
| Item |
Published information |
What the patient should do |
| Location |
490 Dunlop Lane, Building 2 |
Confirm the provider and arrival time before entering. |
| Phone |
931-245-8100 |
Use for OB/GYN-specific scheduling and questions. |
| Fax |
931-245-8563 |
Give the number to an outside clinician sending records. |
| Hours |
Monday-Friday, 7:30 a.m.-5 p.m. |
Confirm holiday hours and provider availability. |
Important clinic guideline: Mothers may bring newborns up to two months old to postpartum appointments. Premier asks patients not to bring older children because common childhood infections may be more harmful to pregnant patients.
Building 1 activity and injury care
Premier Sports Medicine for athletes and active patients
Premier’s Sports Medicine department treats patients age two and older. Care is not limited to competitive athletes; it also supports active adults, children, weekend athletes and people trying to remain mobile.
Acute injuries
Sprains, strains, fractures and injuries involving the knee, shoulder, hip, elbow or other areas.
Overuse problems
Tendon problems, rotator-cuff conditions, tennis elbow, Achilles pain and plantar-fascia problems.
Specialized care
Sports concussion, nerve-entrapment problems and non-surgical spine management.
Sports Medicine contact: Building 1 · Phone
931-245-8300 · Fax 931-245-8365 · Monday-Friday, 8 a.m.-5 p.m.
Bring activity-specific details: Explain what movement caused the problem, when it began, which treatments you tried and what activity you need to return to. Bring prior X-rays, MRI reports and physical-therapy records when available.
On-campus testing
Laboratory and diagnostic imaging at Premier Medical Group
Laboratory
Premier’s Building 1 laboratory is CLIA-accredited and lists hematology, urinalysis, microbiology, chemistry, special chemistry, virology, pathology and mycology among its services.
Imaging Center
Premier describes in-house X-ray, CT and ultrasound services. Imaging is located in Building 1 and uses the direct phone number 931-245-8622.
Testing hours and preparation checks
| Department |
Published hours |
Before arriving |
| Laboratory |
Mon-Fri 7:30 a.m.-7:30 p.m.; Sat 7:30 a.m.-2 p.m.; Sun 1-5 p.m. |
Confirm whether fasting, timing or a written order is required. |
| Imaging |
Monday-Friday, 8 a.m.-5 p.m. |
Confirm the order, authorization, preparation instructions and expected cost. |
Billing detail: A radiologist may interpret an imaging test even when the patient never meets that physician. Premier notes that the radiologist’s name may appear on the bill.
Do not guess about preparation. Ask whether the test requires fasting, hydration, a full bladder, contrast precautions, pregnancy screening or medication changes. Do not stop medicine unless the ordering clinician instructs you.
Established-patient telehealth
How Premier Medical Group virtual visits work
Premier offers secure video visits through a smartphone, tablet or computer. The practice currently describes this service as available to established patients, and not every appointment can be completed virtually.
Call to check whether the visit qualifies
Call
931-245-7000 or ask through the portal whether an existing appointment can be converted.
Provide a working phone number or email
Premier sends registration and video links before the visit.
Complete pre-visit registration
Verify contact details, insurance and normal registration information before the medical visit begins.
Enter the virtual waiting room early
Premier states that patients may enter up to 10 minutes before the scheduled time.
Prepare useful home measurements
Have weight, temperature, blood pressure, blood sugar logs, medication list and pharmacy details available when relevant.
Expect an in-person follow-up when needed
A clinician may decide that examination, laboratory testing or imaging is necessary.
Common primary-care uses
Stable diabetes, blood pressure or cholesterol follow-up, medication rechecks, respiratory symptoms and selected behavioral-health follow-up.
Selected OB/GYN uses
Some medication questions, test-result discussions, menopause concerns, postpartum depression and selected postoperative visits.
Cost
Premier states that virtual visits cost the same as traditional office visits, while insurance coverage and patient cost vary.
Virtual Visit Hotline: 931-245-8555. Premier may offer a practice connection before the real visit when technology help is needed.
Portal and online payment
What the Premier Medical Group patient portal can do
A
AppointmentsReview upcoming appointment details and schedule where available.
M
Secure messagesReceive staff messages and send routine, non-emergency communication.
Rx
Refill requestsRequest renewal of routine maintenance medicines.
L
Recent lab resultsAccess recent laboratory results and available health information.
$
Bill paymentPay through the current portal or use guest payment when available.
I
Account updatesUpdate contact details, insurance information and reminder preferences.
Choose the portal by service date. Premier’s portal page separates older services from current services. The portal covering October 5, 2020 through August 21, 2022 is view-only for clinical communication, although old bills may still be paid there. The portal for services after August 22, 2022 is the current system.
Do not use a portal message for immediate care. Call the physician office, use the appropriate same-day clinic or call 911 when the situation is urgent.
Medication workflow
How to request a prescription refill
Use the refill process only for maintenance medicine
Premier states that new medicines, antibiotics and certain other medicines are not prescribed without a physician visit.
Check the bottle before submitting
Confirm the medicine name, strength, directions, pharmacy and remaining refills.
Submit through the secure portal
Give enough information for the clinical team to identify the exact prescription.
Allow the published processing time
Premier states that weekday requests are generally answered within 48 hours.
Plan around the weekend cutoff
A request submitted after 1 p.m. Friday, Saturday or Sunday may not be ready until Tuesday.
Call when the need is immediate
Do not repeatedly send duplicate portal requests. Call the office when the medication may run out before normal processing.
Useful refill message:
“I need a refill of [medicine and strength], taken [directions]. I have [number] doses remaining. My pharmacy is [name, location and phone]. My last visit was [date]. Please tell me if laboratory work or an appointment is required.”
Current participating-plan guide
Insurance accepted by Premier Medical Group
Premier publishes a broad insurance list, but the practice describes it as general guidance. Participation can differ by product, specialty and service.
Major plan families currently listed by Premier
| Insurance group |
Products or limitations shown |
| Aetna |
Commercial plans are listed. |
| Ambetter |
Ambetter of Tennessee is listed. |
| BlueCross BlueShield |
TN Blue Advantage PPO, Blue Choice HMO, out-of-state BCBS, Blue Network P, Blue Network S, BlueCare and TennCare Select are listed. |
| Cigna and related networks |
Cigna, CorVel/CoreCare, Coventry/First Health, Evolutions, MultiPlan, PHCS, BeechStreet, NovaNet and Prime Health Services are listed. |
| Medicaid and children’s coverage |
BlueCare, CoverKids, Access TN Networks and TennCare Select are listed. |
| Humana and military plans |
Humana commercial and Medicare Advantage, TRICARE and TRICARE for Life are listed. |
| UnitedHealthcare |
UnitedHealthcare commercial coverage is listed. |
| Wellpoint |
The site notes the Amerigroup-to-Wellpoint name change and states that Premier is not in network with Wellpoint Medicare Advantage. |
| WellCare |
Listed for specialty care only, specifically OB/GYN and Imaging providers. |
| Other listed plans |
CenterCare, HealthSpring HMO, Oscar and USA Managed Care Organization are included on the published list. |
An insurer name alone is not enough. Verify the exact product, network, provider, building and planned service with the insurer and Premier before care. Imaging, laboratory and procedures may have separate network rules.
Insurance verification script
“My plan is [complete product and network]. I am seeing [provider] at Premier Medical Group for [service]. Is the provider and location in network? Do I need a referral or authorization, and what copay, deductible or coinsurance should I expect?”
Billing, deposits and payments
What Premier patients may owe and when payment is due
Primary or same-day deposit
$100 for self-pay patients and certain patients with an unmet high deductible.
Specialty deposit
$150 for self-pay specialty care and certain unmet high-deductible situations.
Copay and coinsurance
Due at the time of service according to the insurance contract.
Patient statement
Premier states that patient balances are due when the statement is received.
Payment methods and billing contact information
| Method |
Published instruction |
Safety check |
| Online |
Pay through the patient portal or guest-payment route. |
Verify the patient, account and date of service. |
| Phone |
931-245-7092, Monday-Friday, 7:30 a.m.-5 p.m. Central. |
Have the statement and insurance explanation of benefits ready. |
| Mail |
Premier Medical Group, PC, P.O. Box 13057, Belfast, ME 04915-4021. |
Use the payment stub and account number; do not mail cash. |
| In person |
490 Dunlop Lane, Clarksville, TN 37040. |
Ask for a receipt showing the patient account and amount. |
Important billing policies
Auto accident or third-party claim
Premier states that it does not bill automobile or third-party liability insurance. The patient pays Premier and seeks reimbursement separately.
Workers’ compensation
The employer or workers’ compensation case manager should arrange the visit and provide the case number, injury date and billing address.
Unpaid balance
The financial policy allows finance charges and collection action on seriously overdue accounts. Contact billing before the account becomes delinquent.
Preventive visit with additional concerns
A physical or wellness visit may create an additional problem-oriented charge when other symptoms or conditions are evaluated.
Large balance
Premier’s financial policy states that a payment plan may be available. Ask before ignoring the statement.
Financial need
The financial policy states that uninsured patients who demonstrate financial need and complete required paperwork may qualify for assistance.
Good Faith Estimate: Uninsured patients and patients not using insurance may request a written estimate before non-emergency services. Save the estimate and compare the provider, service and related charges with the final bill.
Billing Office: 931-245-7092 · Monday-Friday, 7:30 a.m.-5 p.m. Central · Billing fax 931-245-7068.
Records and paperwork
How to request Premier Medical Group medical records
PATIENT PORTAL
Basic personal access
Premier states that patients can access available medical information through the portal without a charge.
Use first when recent results, health information or forms are sufficient.
SHARECARE REQUEST
Detailed record copy
Use the patient-access route for yourself or a legal guardian with supporting paperwork. Fees may apply.
Use for a complete chart, transfer to another provider or a larger date range.
SPECIAL REQUEST
Outside requester, FMLA or disability
Healthcare providers, attorneys, non-guardian requesters, employers and disability companies use separate submission routes.
Choose the correct form so the request is not returned or delayed.
Identify the exact records needed
Specify the provider, department, date range and document type instead of requesting an unnecessarily broad file.
Name the correct recipient
Include the person or organization, secure fax, mailing address or approved delivery method.
Use the correct signer
The patient generally signs. A legal guardian or representative may need supporting documentation.
Use the printable authorization when needed
Premier provides an Authorization for Use and Disclosure of Medical Information for patients without online access.
Follow up through the records route
Keep the submission confirmation and request date. Ask whether a fee or additional identity document is required.
Nurse and vaccine visits
How to receive a vaccination at Premier Medical Group
Schedule a nurse visit
Call 931-245-7000 and ask for an appropriate nurse-visit time.
Ask during a regular appointment
Request the vaccine while scheduling or at check-in so eligibility and supply can be reviewed.
Use a same-day clinic
Premier identifies its family and pediatric same-day clinics as vaccination access points.
Published vaccination windows
| Clinic |
Weekday vaccine hours |
Saturday vaccine hours |
| Family Medicine, Building 1 |
8-11:30 a.m. and 2-6 p.m. |
8 a.m.-1 p.m. |
| Pediatrics, Building 2 |
8-11:30 a.m. and 2-6 p.m. |
8 a.m.-1 p.m. |
Confirm before leaving home: The pediatric nurse-visit page and the vaccination page publish slightly different closing times. Call first to verify the exact vaccine, age eligibility, inventory and day’s nurse schedule.
Avoid repeat calls and visits
Common Premier Medical Group problems and the fastest fix
No same-day appointment appears
Online slots refresh at midnight. Check the correct adult or pediatric page and call scheduling during published hours.
You arrived at the wrong building
Family medicine, internal medicine, sports medicine, lab and imaging are generally in Building 1. Pediatrics and OB/GYN are in Building 2.
The portal shows the wrong date range
Return to Premier’s portal-selection page and choose the option matching the date when care was received.
A refill has not reached the pharmacy
Check whether 48 weekday hours have passed, whether the request crossed the Friday cutoff and whether an appointment or lab is required.
Insurance says the provider is out of network
Confirm the exact provider, product, building and service. Ask both Premier and the insurer to recheck using the provider’s identifying information.
A radiologist appears on the bill
Imaging interpretation may be billed under the physician who read the test even though the patient did not meet that doctor.
You need Occupational Medicine
The department is listed as discontinued. Call the main number for current alternatives rather than using an older phone listing.
Your child may be late
Pediatrics publishes a 10-minute grace period. Call immediately rather than assuming the appointment will remain available.
The vaccine schedule looks inconsistent
Ask the office to confirm the specific vaccine and nurse-visit window because current pages show slightly different afternoon and Saturday times.
The bill cannot be paid in full
Contact Central Billing before the balance becomes seriously overdue and ask whether a payment plan or assistance process applies.
Ten practical answers
Premier Medical Group Clarksville TN frequently asked questions
Where is Premier Medical Group in Clarksville?
The two-building campus is at 490 Dunlop Lane, Clarksville, Tennessee 37040.
What is the main Premier Medical Group phone number?
Call 931-245-7000 for general scheduling, family medicine, internal medicine, pediatrics and portal assistance.
What are the same-day clinic hours?
Published hours are Monday-Friday 8 a.m.-7:30 p.m., Saturday 8 a.m.-2 p.m. and Sunday 1-5 p.m.
When do new same-day appointments appear online?
Premier states that same-day clinic appointment slots refresh each day at midnight.
What can I do through the patient portal?
You can review appointments, receive secure messages, update contact and insurance details, request routine refills, view recent laboratory information, share chart access and pay bills.
How long should a routine refill take?
Premier publishes a response time of up to 48 weekday hours. Requests submitted after 1 p.m. Friday or on the weekend may not be ready until Tuesday.
Does Premier accept my insurance?
The practice lists many commercial, Medicare, Medicaid and military plans. Verify the exact product, provider and service with both Premier and the insurer.
What are the self-pay deposits?
Premier publishes a $100 deposit for primary care or same-day services and $150 for specialty services. Additional testing may create separate charges.
How do I get my medical records?
Start with the portal for available personal records. Use the Sharecare request process for more detailed copies, outside recipients, FMLA or disability paperwork.
Does Premier still have Occupational Medicine?
The current Occupational Medicine page states that the department has been discontinued. Call 931-245-7000 for current alternatives.
Final live actions
Official Premier Medical Group patient tools
The important services, schedules, policies and preparation steps are explained above. Use the official tools below when you are ready to complete a live appointment, portal, payment, provider-search or records action.