Pediatrix Medical Group 2026: Doctors, Billing, Portal & Records

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Nationwide family guide · Prenatal, NICU, pediatric, portal and billing help

Find the Right Pediatrix Specialist and Understand Every Step After Care

Pediatrix Medical Group is a national network focused on women, babies and children. Its clinicians work in hospitals, neonatal intensive care units, newborn nurseries, pediatric facilities and outpatient specialty practices.

This guide helps families choose the correct specialty, find the local practice responsible for care, prepare for an appointment, use the correct patient tool, understand a separate professional bill, fix an insurance denial and request medical records.

Find local Pediatrix care Pay or review a bill Choose the right service
Emergency warning: Call 911 or go to the nearest emergency department for severe breathing difficulty, blue or gray skin, unresponsiveness, seizure, uncontrolled bleeding, possible stroke, severe chest pain, a pregnancy emergency or another potentially life-threatening condition.
National reach

Care in 37 states through affiliated practices and hospitals.

Care settings

Nearly 400 hospital partners plus outpatient practices.

Clinical network

Thousands of affiliated physicians and clinicians.

Billing help

877-511-2296

General contact

800-243-3839

Start with the correct care path

Which Pediatrix Medical Group service do you need?

PREGNANCY OR FETAL CONCERN Prenatal specialist care

Maternal-fetal medicine specialists manage high-risk pregnancies, maternal medical conditions, multiple pregnancies, abnormal screening results and concerns about fetal growth or development.

Start with: your obstetrician’s referral, the local maternal-fetal medicine practice and your insurance authorization rules.
PREMATURE OR ILL NEWBORN Neonatal and NICU care

Neonatologists care for premature, critically ill and medically complex newborns in neonatal intensive care units, delivery rooms and newborn nurseries.

Start with: the hospital care team for clinical questions and Pediatrix Patient Services for a later professional bill.
CHILD NEEDS A SPECIALIST Pediatric specialty care

Pediatrix-affiliated specialists may provide cardiology, neurology, surgery, intensive care, emergency medicine, hospital medicine and other specialized services.

Start with: the child’s pediatrician, the local practice and the insurer’s referral or authorization department.
Fastest practical route: Use the treating hospital team for current inpatient medical questions, the local Pediatrix practice for appointments and results, and central Patient Services only for billing, insurance processing, financial assistance or payment arrangements.

Go directly to the answer your family needs

The essential instructions are explained inside this page instead of sending families through a long list of unexplained links.

Understand the organization

What Pediatrix Medical Group does

Pediatrix began as a single neonatology practice in 1979 and developed into a nationwide medical group providing prenatal, neonatal and pediatric services. Its affiliated clinicians work in both hospital and outpatient settings.

37 states

The official care directory lists practices across a large national service area.

Nearly 400 hospitals

Many Pediatrix clinicians provide hospital-based services rather than care in a Pediatrix-owned building.

4,300+ affiliated clinicians

The current official homepage describes a nationwide network of affiliated clinicians.

45+ years

The organization has decades of experience in care for women, newborns and children.

Important naming detail: An affiliated practice may use a local name followed by “part of Pediatrix Medical Group.” Search the local practice name from the appointment notice or bill, not only the national brand.
Pediatrix and Obstetrix: The official website uses both names. Obstetrix is commonly associated with pregnancy, maternal-fetal medicine and obstetric services, while Pediatrix is widely used for newborn and pediatric services.
National doctor and practice finder

How to find the correct Pediatrix doctor or practice

Choose doctor or type of care Search by a clinician’s name when one appears on a referral, hospital record or statement. Search by type of care when you need a specialist but do not yet have a name.
Enter ZIP code, city or state The official directory can locate nearby practices and hospital-based services.
Open the individual result Do not rely only on the search-results address. Review the practice name, clinician, service, phone number and care setting.
Check whether it is an office or hospital service A result may identify an outpatient practice, hospital department, telehealth service, newborn nursery or intensive-care program.
Verify insurance participation locally There is no single reliable national accepted-insurance list for every Pediatrix-affiliated practice.
Ask about referral and authorization rules Maternal-fetal medicine, pediatric cardiology, neurology, surgery, imaging and other specialty services may require formal approval.
Provider’s full name and specialty
Local practice name
Hospital or office address
Direct scheduling telephone number
Exact insurance network
Referral or authorization status
Parent shortcut: A hospital discharge paper may list the Pediatrix clinician but not the local billing or follow-up practice. Search the doctor’s full name in the official directory to find the affiliated practice.
Search by care type or doctor Browse practices and locations
Scheduling workflow

How to schedule a Pediatrix Medical Group appointment

Identify the exact specialty A general request for “Pediatrix” may not reach the correct office. Use the specialty named on the referral or hospital instructions.
Find the affiliated local practice Use the official care finder and open the specific practice page.
Call the practice directly Local offices manage appointments, preparation instructions, referral documents and provider availability.
Give the complete insurance product State the plan, product and network printed on the insurance card—not only the insurance-company name.
Confirm the referral was received Ask whether the referring clinician’s order, notes, test results and insurance authorization are complete.
Ask which patient tool the practice uses Some practices use NextGen, Ambra, Phreesia or a practice-specific workflow.
Save every location detail Record the building, floor, suite, parking instructions and arrival time. Hospital campuses can contain several separate pediatric offices.
Appointment call script
“I am scheduling for [patient name and age] after a referral from [provider]. The requested specialty is [specialty]. Have you received the referral and records? Does this clinician accept [full insurance plan and network], is authorization required, and which building, suite and portal should we use?”
Prevent appointment delays

What to bring to a Pediatrix appointment

Parent, guardian or patient photo identification
Current insurance cards
Referral and authorization number
Medication and allergy list
Pregnancy, birth or NICU history
Recent laboratory and imaging reports
Growth charts or pediatric records
Family medical history
Questions written in priority order
Guardianship or proxy documentation when required
01
Build a timeline

Write when the concern began, what changed and which treatments or tests have already been completed.

02
Bring original images

A written report may not replace the ultrasound, MRI, CT or other image file the specialist needs to review.

03
Confirm who can consent

Bring legal documentation when a guardian, foster parent or other representative will make medical decisions.

Useful family tip: Keep a one-page medical summary with diagnoses, surgeries, medications, allergies, specialists and emergency contacts. It can prevent repeating a long history at every new practice.
High-risk pregnancy care

Pediatrix and Obstetrix prenatal services

Maternal-fetal medicine specialists are obstetricians with additional training in complicated and high-risk pregnancies. They normally work with the patient’s regular obstetrician rather than automatically replacing that doctor.

Maternal health risks

High blood pressure, diabetes, heart disease, kidney disease, obesity and other medical conditions affecting pregnancy.

Pregnancy risks

Multiple babies, previous pregnancy complications, preterm-birth risk, abnormal fetal growth or placental concerns.

Fetal concerns

Abnormal screening results, genetic risks, structural abnormalities, heart concerns and blood disorders.

Services may include

Maternal-fetal medicine service guide
Service What it helps evaluate Question to ask before the visit
High-risk ultrasound Fetal anatomy, growth, organs, placenta, fluid, cord and other pregnancy concerns. Do I need a full bladder, previous images or special preparation?
Fetal echocardiogram Detailed ultrasound evaluation of the baby’s heart. Will a maternal-fetal medicine specialist or pediatric cardiologist interpret the study?
Genetic counseling Family history, inherited conditions, screening options and meaning of test results. Which family records and previous test reports should we bring?
Amniocentesis Diagnostic testing using a sample of amniotic fluid. What are the purpose, limits, risks and alternatives for my situation?
Diabetes management Blood-sugar management during pregnancy. Should I bring glucose logs, medication details and nutrition records?
Preconception counseling Health, medications and risk review before pregnancy. Which medications, vaccinations or conditions should be addressed before conception?
Pregnancy emergency: Seek immediate medical guidance for severe bleeding, severe abdominal pain, seizure, trouble breathing, chest pain, fainting, severe headache with vision changes or another urgent pregnancy warning sign.
Explore prenatal services Review maternal-fetal medicine care
Newborn and intensive care

What Pediatrix neonatologists do in the hospital

Neonatologists specialize in newborn medical care. They often attend high-risk deliveries, manage premature or critically ill babies, supervise neonatal intensive care and coordinate with surgeons, cardiologists, respiratory therapists and other specialists.

Delivery-room care

Assessment and stabilization when a newborn needs more support after birth.

NICU treatment

Care for prematurity, breathing problems, infection, congenital conditions, feeding problems and other complex needs.

Newborn nursery

Hospital care and assessment for newborns who do not require intensive care.

Questions parents can ask during NICU rounds

What changed since yesterday?
What is the main medical goal today?
Which breathing support is being used?
How is feeding progressing?
Which tests are pending?
What must happen before discharge?
Which specialists are involved?
Which follow-up appointments are expected?
NICU communication tip: Ask the care team when daily rounds occur and whether parents may participate. Keep one notebook for diagnoses, medication changes, test results and discharge requirements.
Billing distinction: Questions about the baby’s current treatment belong with the hospital care team. Questions about a later Pediatrix professional statement belong with Pediatrix Patient Services.
Specialty care for children

Pediatric services available through Pediatrix practices

Pediatric specialty and care setting
Specialty What the team may treat Where care may occur
Pediatric cardiology Congenital or acquired heart conditions, rhythm problems and fetal heart concerns. Outpatient practice, hospital or cardiac intensive-care program.
Pediatric intensive care Life-threatening illness, severe injury and complex medical instability. Pediatric intensive care unit.
Pediatric emergency medicine Urgent and emergency conditions affecting infants, children and adolescents. Hospital emergency department.
Pediatric hospital medicine Children admitted for acute inpatient care and selected newborn services. Hospital pediatric unit or newborn nursery.
Neurology Seizures, developmental or neurological conditions and other nervous-system concerns. Outpatient practice, hospital or telehealth program.
Pediatric surgery Conditions requiring surgical evaluation or treatment. Clinic, hospital or surgical facility.
Hearing screening Newborn hearing screening and identification of babies who need follow-up testing. Hospital newborn program.
Telehealth Selected specialty consultations delivered remotely. Hospital or approved outpatient telemedicine connection.
Specialist care is not always primary care. Continue routine well-child visits, vaccinations and general pediatric care with the child’s regular pediatrician unless the local Pediatrix practice specifically provides those services.
Explore pediatric specialties
Separate professional billing

Why a Pediatrix bill may arrive after hospital care

A Pediatrix clinician may treat a mother, newborn or child inside a hospital, surgery center or outpatient facility that Pediatrix does not own. This can create more than one bill for the same episode of care.

Facility bill

Hospital room, nursing, equipment, supplies, laboratory, imaging and other facility services.

Pediatrix professional bill

Services provided by the Pediatrix physician, advanced practitioner or clinical professional.

Other specialist bills

Anesthesiology, radiology, surgery or other independent clinicians may bill separately.

How to confirm the bill belongs to your family

Patient or newborn name
Date and hospital of service
Treating clinician or practice
Insurance information used
Amount already paid or adjusted
Identification number on the statement
Newborn-billing tip: A baby may initially be registered under a temporary hospital name. Compare the date of birth, hospital, responsible party and service date when the statement name looks unfamiliar.
Unfamiliar-bill call script
“I received a Pediatrix statement for [patient name] with service date [date] at [hospital]. Please identify the treating clinician and service, explain why it is separate from the hospital bill, and confirm which insurance information was submitted.”
Payment and statement help

How to review and pay a Pediatrix Medical Group bill

Keep the statement in front of you Locate the identification number on the left side of the statement under Responsible Party.
Compare the explanation of benefits Review what the insurer allowed, paid, denied or assigned to the patient.
Check existing payments Online check-in or office payments can require time to post to the final account.
Use the official bill-pay route Start from the Pediatrix Pay My Bill page rather than entering payment information into an unknown search result.
Call Patient Services for an explanation The physician office generally does not manage central Pediatrix billing.
Pediatrix billing contacts and timing
Need Official detail What to prepare
Billing questions 877-511-2296 Statement, identification number, insurer explanation and payment information.
Representative hours Monday-Friday, 8 a.m.-8 p.m. Eastern Call before the published closing time.
Phone menu Press 1, then press 2 Use this route to reach a billing representative.
Payment missing Call if not reflected after 14 days Payment date, amount, card or receipt reference and account number.
Billing text messages: Pediatrix states that billing-related SMS messages may come from 877-511-2296. A recipient may reply STOP to opt out. Avoid paying from an unfamiliar message link when the account details do not match.
Open official bill-pay page Call Patient Services
Claim troubleshooting

What to do when insurance does not pay a Pediatrix claim

Insurance needs information from you Contact the insurer and complete any coordination-of-benefits, newborn-enrollment, accident or dependent-verification request.
Coverage was inactive on the service date Verify the effective date, newborn-addition rules or employer enrollment record.
No authorization or referral is on file Ask the referring office and insurer whether a retroactive review is possible.
The service is excluded Request the exact plan provision and appeal instructions from the insurance company.
Insurance information was incorrect Update the responsible party, member ID, group number or claims address with Patient Services.
The clinician was treated as out of network Ask whether federal or state surprise-billing protections apply and review the state-specific bill disclosure.
No universal accepted-insurance list: Participation varies by practice, doctor, hospital, state and exact plan. Verify scheduled outpatient services with both the local practice and insurer.
Insurance-denial script
“The Pediatrix claim for service date [date] was denied or processed unexpectedly. What is the exact denial code and reason? Was coverage active, was authorization required, and what information or appeal is needed to reprocess the claim?”
Review billing FAQs Check state billing protections
Payment arrangements

Pediatrix financial assistance for families

Pediatrix states that uninsured families and patients experiencing personal financial difficulty may apply for assistance or discuss payment arrangements.

Wait until a statement is issued The official policy says patients cannot apply through the central process until a bill or statement has been received.
Call Patient Services Use 877-511-2296 and ask specifically for financial assistance or a payment arrangement.
Complete the financial form The application may request household and financial information.
Prepare proof of income Requested documents may include income information, W-2 forms or tax returns.
Ask how assistance is calculated The amount of help depends on the family’s individual financial circumstances.
Pediatrix statement
Responsible-party identification number
Household size
Income information
W-2 or tax documents when requested
Insurance denial or explanation of benefits
Financial-assistance script
“I received a Pediatrix statement and cannot pay the full balance. I would like to apply for financial assistance or discuss a payment arrangement. Which form and income documents are required, and will collection activity pause while the application is reviewed?”
Three different patient tools

NextGen, Ambra and Phreesia explained

Pediatrix patient tools and their main purpose
Tool What it can do When families normally use it
NextGen Patient Portal Messages, appointments, reminders, medical information, payments and medication renewals. Ongoing communication and account access for participating practices.
Ambra Image Portal Access and download medical images obtained at participating facilities, including ultrasounds. Viewing or sharing images when enabled by the practice.
Phreesia Electronic forms, appointment confirmation, mobile check-in and feedback. Before an appointment when the practice sends a registration link.
Not every practice uses every tool. Follow the invitation or link sent by the local Pediatrix practice. Do not create accounts in unrelated portals simply because they use a similar logo or name.
Portal safety: Compare the practice name, provider, appointment date and patient details before uploading identification, medical information or payment details.
Open official patient-tools guide
Patient-tool troubleshooting

What to do when a Pediatrix portal or registration link fails

No registration invitation Check spam and junk folders, then ask the local practice to verify the email address and mobile number on file.
The link expired Request a fresh invitation from the practice that scheduled the appointment.
The wrong child appears Stop and contact the practice. Do not enter information into an account that does not match the patient.
An ultrasound image is missing Confirm that the facility uses Ambra and that the image has been released to the patient account.
A medical result is missing Contact the ordering practice to ask whether the result is pending, reviewed or available only through a formal records request.
Payment appears in the portal but not the statement Allow posting time and call Patient Services if the account is still incorrect after 14 days.
Proxy access is needed Ask the practice for the authorized parent, guardian or caregiver access process instead of sharing passwords.
The medical question is urgent Call the treating office, hospital team or emergency services. Do not wait for a portal reply.
Formal medical-record request

How to request Pediatrix Medical Group records

Use the official records-request page Complete the online authorization rather than sending private records information through a general contact form.
Identify the correct patient Provide the patient’s legal name, date of birth, service date and local practice or hospital when known.
Upload photo identification Pediatrix instructs patients and parents or guardians to include a copy of photo identification.
Specify the records needed Request the smallest useful date range and name the visit notes, consultations, imaging reports, test results or billing records required.
Name the recipient clearly Provide the patient, physician, attorney, insurer or other authorized recipient’s complete delivery information.
Allow review time Pediatrix states that review of the request may take three to five business days after the completed form is received.
Third-party request: A person who is not the patient, parent or guardian should provide a written explanation, applicable signed authorization and complete contact information.
Hospital-record distinction: Pediatrix may maintain the clinician’s professional record, while the hospital maintains nursing notes, facility records, medication administration, imaging files and other hospital documentation. You may need records from both organizations.
Records follow-up script
“I submitted a records authorization for [patient] on [date] for services at [practice or hospital]. Can you confirm that the identification and authorization were received, whether the request is complete, and which records Pediatrix can provide versus the hospital?”
Submit official records request
Health-information rights

Pediatrix privacy, access and communication rights

Patients may request
  • Access to medical and billing records.
  • Copies in an available requested format.
  • An amendment to information believed to be inaccurate.
  • Confidential communication by an alternative reasonable method.
  • Selected restrictions on use or disclosure.
  • A copy sent to an authorized third party.
Privacy safeguards
  • Protected health information must be kept private.
  • Written authorization is required for many non-routine disclosures.
  • An authorization can generally be revoked in writing.
  • Patients may file a complaint without retaliation.
  • Records-copy charges must be cost-based and consistent with applicable law.
Chief Privacy Officer

954-384-0175

privacy_officer@pediatrix.com

Mailing address

PMG Services, Inc.
1301 Concord Terrace
Sunrise, FL 33323

Free communication assistance: Pediatrix states that qualified interpreters, sign-language services and accessible information formats are available. Contact the manager of the local practice to request assistance.
Review privacy rights Request language or disability assistance
Practical family shortcuts

Tips that can prevent repeat calls and unexpected costs

01
Save the local practice name

The national company name alone may not identify the office responsible for scheduling or follow-up.

02
Separate clinical and billing calls

Call the care team about treatment and Patient Services about statements or insurance processing.

03
Expect separate hospital bills

Professional and facility charges may arrive from different organizations.

04
Add newborn insurance quickly

Follow the insurer’s enrollment deadline and confirm the effective date after birth.

05
Verify the portal invitation

Use the tool sent by the local practice rather than guessing between NextGen, Ambra and Phreesia.

06
Bring original imaging

Specialists may need the actual image file, not only the written interpretation.

07
Track authorizations

Save the insurer approval number, valid dates, provider and approved service.

08
Keep payment evidence

Save receipts because office or check-in payments may take time to appear.

09
Request both record sets

A complete hospital episode may require records from Pediatrix and the hospital.

Use the correct department

Pediatrix Medical Group contact directory

Patient task and correct contact route
Need Contact Best use
Local appointment or medical question Individual Pediatrix-affiliated practice or treating hospital Scheduling, preparation, results, symptoms, referrals and clinical care.
Billing and insurance 877-511-2296 Statements, claim denials, payments, refunds and financial assistance.
Billing hours Monday-Friday, 8 a.m.-8 p.m. Eastern Call during the published Patient Services schedule.
General corporate contact 800-243-3839 General organizational routing, not urgent clinical care.
Medical records Official online records-request form Patient, parent, guardian and authorized third-party record requests.
Privacy complaint 954-384-0175 Privacy rights, access disputes or protected-information concerns.
Privacy email privacy_officer@pediatrix.com Non-emergency written communication with the Chief Privacy Officer.
Do not send urgent symptoms by email or a general web form. Contact the treating practice, hospital team or emergency services based on the seriousness of the condition.
Corporate address

Pediatrix Medical Group corporate office map

Pediatrix Medical Group
1301 Concord Terrace
Sunrise, FL 33323
General phone: 800-243-3839
This is not a general patient clinic. Do not travel to the corporate address for an appointment, bill payment, medical-record pickup or emergency care. Use the local practice address shown in the official care directory.
Family questions answered

Pediatrix Medical Group frequently asked questions

What is Pediatrix Medical Group?

It is a nationwide physician-led network specializing in prenatal, newborn and pediatric care through affiliated practices, hospitals and outpatient facilities.

How do I find a Pediatrix doctor?

Use the official Find Care directory and search by specialty, doctor name, ZIP code, city or state.

Does Pediatrix provide regular pediatric primary care?

Some practices may, but Pediatrix is primarily known for specialty, hospital, neonatal and high-risk pregnancy care. Check the individual practice’s service list.

Why did Pediatrix bill me after hospital care?

The Pediatrix clinician’s professional service may be billed separately from the hospital’s room, nursing, equipment and facility services.

How do I pay my bill?

Use the official Pay My Bill page and the identification number shown under Responsible Party on the statement.

What is the billing telephone number?

Call Patient Services at 877-511-2296. Representatives are listed as available Monday through Friday from 8 a.m. to 8 p.m. Eastern.

What if my payment is not showing?

Payments may require time to post. Pediatrix instructs patients to call if the payment is not accurately reflected after 14 days.

Does Pediatrix offer financial help?

Uninsured families and patients facing financial difficulty may apply after receiving a statement. Call Patient Services for the application or payment-arrangement options.

How do I request records?

Complete the official online authorization and include photo identification. Review may take three to five business days.

Which patient portal does Pediatrix use?

Pediatrix describes NextGen, Ambra and Phreesia. The correct tool depends on the practice and patient task.

What is maternal-fetal medicine?

It is specialized care for complicated or high-risk pregnancies, maternal health conditions and fetal concerns.

What does a neonatologist do?

A neonatologist specializes in newborn care, especially premature, critically ill or medically complex babies.

Does Pediatrix accept my insurance?

Participation varies by practice, clinician, hospital and plan. Verify the exact network before scheduled care.

Can I ask for language assistance?

Yes. Pediatrix states that free interpreter services and accessible communication formats are available through the local practice manager.

How do I make a privacy complaint?

Contact the Chief Privacy Officer at 954-384-0175 or privacy_officer@pediatrix.com.

Final live actions

Official Pediatrix Medical Group patient tools

The main rules and workflows are explained above. Use the official Pediatrix system when you are ready to complete the live search, payment, portal or records action.

Find care Find a doctor Find a practice Pay a bill Patient portals Request records Billing protections General contact
Independent patient-information notice:

USMedicalGroup.org is not Pediatrix Medical Group, Obstetrix Medical Group, an affiliated practice or a hospital. It cannot diagnose a condition, schedule an appointment, release records, change insurance processing or modify a medical bill.

Services, providers, locations, portal tools, insurance participation and billing policies can change. Confirm time-sensitive details with the local practice, treating hospital, insurer or Pediatrix Patient Services. Call 911 for a life-threatening emergency.

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