Former DuPage Medical Group portal · Now Duly Health and Care
Access Your Duly Patient Portal Without Losing Your Existing MyChart Account
Patients searching for “DuPage Medical Group MyChart” should now use the Duly Health and Care MyChart portal. DuPage Medical Group changed its public name to Duly, but MyChart remains the patient-facing system for supported records, appointments, test results, prescription requests, messages and bills.
This guide explains the complete login and registration process, required two-factor authentication, proxy access, records requests, billing contacts and the fastest way to fix a locked, duplicated or inaccessible account.
Do not use MyChart for an emergency. Call 911 when symptoms may be life-threatening. MyChart messages may not be reviewed immediately and are not a replacement for emergency or urgent medical care.
Current name
Duly Health and Care MyChart
Former name
DuPage Medical Group MyChart
Activation timing
Allow up to 72 hours by email
MyChart support
1-855-269-2427
Login security
Six-digit 2FA code required
Choose the correct MyChart path for your situation
EXISTING PATIENT
You already used DMG MyChart
Open the current Duly portal and try your existing MyChart username and password. Complete the six-digit verification-code step when prompted.
NEW ACCOUNT
You have never activated MyChart
Request an activation code, wait for the account-matching email and complete registration through the secure link supplied by Duly.
FAMILY ACCESS
You manage another person’s care
Request child, teen or adult proxy access. Do not sign in with another patient’s username and password.
Important account rule: Try recovering your existing username before creating another account. Duplicate accounts can separate records, appointments or messages and may require Help Desk assistance to resolve.
How to log in to the former DuPage Medical Group MyChart
Open the current Duly MyChart website
Confirm that the address belongs to mychart.dulyhealthandcare.com. Avoid entering health information into advertisements, directory pages or look-alike portals.
Enter your existing username
Patients who previously used DuPage Medical Group MyChart should first try the username already associated with that account.
Enter your password
Type it carefully and check whether Caps Lock, saved browser credentials or an older password is causing the error.
Select where to receive the security code
Choose the available email address or mobile number displayed on the verification screen.
Enter the six-digit code
Use the newest code sent by MyChart. A replacement code may invalidate a code requested earlier.
Trust only a private device
You may be offered an option to trust the device for up to 90 days. Do not select it on a library, workplace, hotel or shared computer.
Review the patient name after login
Before opening results, bills or messages, confirm that the account shows the correct patient or selected proxy profile.
How to register for Duly Health and Care MyChart
Age requirement: Duly states that online activation-code requests are for patients age 18 or older. Use the appropriate proxy-access process for a minor or another adult whose care you manage.
Start from Duly’s official MyChart page
Select the sign-up or activation-code option rather than using a third-party registration link.
Enter information that matches the patient record
Use your legal name, date of birth, contact information and other requested identifiers exactly as they appear in Duly’s registration system.
Use your own private email address
This address may receive the activation link, account notices and security codes. Avoid an email account shared with multiple people.
Check your email for the activation message
Duly says the code may arrive within 72 hours and may be sent from donotreply@mychartadmin.com. Check spam, promotions and junk folders.
Open the secure registration link
Follow the instructions in the activation email before the code or invitation expires.
Create a unique username and password
Do not reuse a password from banking, email, social-media or shopping accounts.
Confirm your security contact details
Make sure the mobile number and email address shown for two-factor authentication are current.
Sign in and inspect the account
Confirm that your name, upcoming appointments and available health information belong to you.
What to do while waiting for a MyChart activation code
Less than 72 hours have passed
Continue checking the inbox and spam folder associated with the email address submitted on the form.
The email is in spam or junk
Mark the message as safe, verify that it relates to Duly MyChart and open only the secure registration link.
More than 72 hours have passed
Call the MyChart Help Desk at 1-855-269-2427 and ask whether the request matched an existing patient record.
Your name recently changed
The submitted name may not match the medical record. Ask staff to confirm the legal name and demographic information on file.
The code says it is invalid
Confirm that you are using the newest invitation and entering the code exactly as shown, without added spaces.
The code expired
Request a new code or contact the Help Desk. Do not repeatedly create separate account applications.
Have this information ready when calling: full legal name, date of birth, current email address, current mobile number, approximate request date and the name of your Duly provider or clinic.
How Duly MyChart two-factor authentication works
Duly requires two-factor authentication, commonly called 2FA. Even when someone knows your username and password, the account should also require a one-time code delivered to an approved email address or mobile number.
Step 1: Credentials
Enter your normal MyChart username and password.
Step 2: Delivery
Choose text message or email when both options are available.
Step 3: Verification
Enter the newest six-digit code on the Verify Your Identity screen.
| Problem | Likely cause | What to do |
|---|---|---|
| Text code did not arrive | Carrier delay, outdated number or blocked short-code messages | Wait up to 10–15 minutes, select Resend Code and verify the mobile number through support if needed. |
| Email code did not arrive | Spam filtering or outdated email address | Check spam and junk folders and add mychart@duly.com to your contacts. |
| Code is rejected | An older code was entered after requesting a replacement | Use the most recently received six-digit code. |
| Old phone number appears | The account contact information was not updated | Call the Help Desk so identity can be verified before the number is changed. |
| Verification appears every time | The device was not trusted, cookies were cleared or private browsing is enabled | Select Trust This Device only on a secure personal device. The trusted period may last up to 90 days. |
| Proxy account stopped working | You were signing in with the other patient’s credentials | Request formal proxy access and use your own MyChart login. |
Security warning: Never read a MyChart verification code to an unsolicited caller. A one-time code can permit access to private medical and billing information.
What patients can do inside Duly MyChart
Appointments
Review upcoming visits and use available scheduling, cancellation or rescheduling tools.
Test results
View released laboratory, imaging and other supported results.
Medications
Review listed medications and submit eligible refill requests.
Messages
Send secure, non-urgent questions to the appropriate care team.
Billing
Review supported account balances, insurance information and payment options.
Visit summaries
Review available after-visit instructions and health summaries.
Video visits
Complete check-in and launch supported virtual appointments.
Family access
Switch to an authorized child, teen or adult proxy profile.
MyChart is not the complete medical record. Some documents, outside records, confidential information, historical data or detailed images may require a formal records request.
How to review, schedule or change a Duly appointment
Open the Visits or Appointments area
Check both upcoming and past visits so you do not accidentally modify the wrong appointment.
Confirm the provider and location
Review the provider name, specialty, street address, arrival time and whether the visit is in person or by video.
Use available scheduling controls
Select Schedule, Reschedule or Cancel only when that option appears for the visit type.
Read preparation instructions
Check for fasting, medication, imaging, laboratory, insurance or early-arrival requirements.
Save the confirmation
Confirm that the new date and time appear in the upcoming-appointments list.
When MyChart does not show the needed appointment: Call Duly scheduling at 1-888-693-6439, commonly presented as 1-888-DulyNow.
How to read a laboratory or imaging result safely
Confirm your name and the collection or examination date
Check whether the result is final, preliminary or corrected
Review the reference range shown by that laboratory
Read any provider comment or result note
Compare the result with the reason the test was ordered
Ask how the result changes treatment or follow-up
A flagged value is not automatically a diagnosis. Reference ranges, age, medications, pregnancy, fasting status, specimen quality and medical history may affect interpretation. Contact the ordering clinician for medical meaning.
Results may appear before a clinician has discussed them. Federal access rules can make many results available promptly. A portal release does not necessarily mean your provider has completed a final review.
How to request a medication refill through MyChart
Open the medication list
Select the exact medication, strength and instructions associated with the refill.
Confirm the correct pharmacy
Verify the pharmacy name, street location and telephone number before submitting.
Add only useful clinical information
Mention a recent dosage change, upcoming travel or a pharmacy change. Do not use refill comments for an emergency symptom.
Submit before the medication runs out
Duly advises allowing approximately three days for refill processing, and insurance approval may take longer.
Watch for a response
The office may require an appointment, laboratory test, prior authorization or medication review before approving the refill.
Contact the pharmacy too: A MyChart approval and a pharmacy-ready prescription are not always the same status. Confirm that the pharmacy has processed and prepared the medication.
How to send a useful MyChart message to your provider
Include
- The main question in the first sentence
- When the issue started
- Relevant medication name and dose
- Recent test or visit date
- The action you need from the team
Avoid
- Emergency symptoms
- Several unrelated medical concerns
- Photos containing another person’s information
- Repeated messages before the office responds
- Sharing your password or security code
Possible billing: Duly advises that some medical care delivered through MyChart messaging may be eligible for billing. Ask the office when you are unsure whether a detailed clinical exchange may result in a charge.
Urgent symptoms: Call the clinic, seek urgent care or call 911 as appropriate. Do not wait for a portal reply when delay could affect safety.
How to review a Duly bill inside MyChart
Open Billing or Account Summary
Confirm that you selected the correct patient profile before reviewing balances.
Match the date of service
Compare the charge with the appointment, test, procedure or message-related service shown in MyChart.
Check insurance processing
Determine whether the claim is pending, processed, denied or assigned to patient responsibility.
Compare the explanation of benefits
The insurer’s explanation of benefits is not usually a bill, but it can help explain allowed amounts, deductibles and coinsurance.
Pay only through the authenticated portal
Confirm the amount and patient before entering card or bank information.
Save the receipt
Record the confirmation number, payment date and amount.
Billing Customer Service
Use for balances, payment questions, insurance processing and demographic updates.
Before calling
Have the patient name, account number, date of service, insurance card and explanation of benefits ready.
How Duly MyChart proxy access works
Proxy access allows an authorized parent, guardian, caregiver or trusted adult to use their own MyChart login to view the permitted portions of another patient’s account.
| Access type | Use it for | Important limitation |
|---|---|---|
| Child proxy | A parent or legal guardian managing a younger child’s care | Identity and parental or guardianship authority may need verification. |
| Teen proxy | A parent or guardian supporting an adolescent patient | Access may be reduced to protect confidential teen health information. |
| Adult proxy | An adult authorizing another adult to assist with care | The patient generally must authorize the access unless separate legal authority applies. |
| Proxy revocation | Ending previously granted access | Contact the provider promptly when the legal relationship or authorization changes. |
Do not share credentials. A proxy should sign in with their own MyChart username. Sharing another patient’s password can expose information, interfere with security verification and make account activity difficult to attribute.
What to do when the document is not available in MyChart
Start by checking the MyChart Sharing Hub and available visit documents. When the required information is not present, Duly directs patients to its formal medical-records request process, which is handled through its records partner.
Identify the exact records needed
List the provider, clinic, date range and document types instead of requesting an unnecessarily broad chart.
Choose the recipient
Specify whether the records should go to you, another healthcare provider, an insurer, attorney or another authorized party.
Complete the authorization
Include all required identity, date-range, delivery, purpose and signature information.
Select a delivery method
Duly lists mail and supported electronic delivery methods, including encrypted email and secure requestor systems.
Allow processing time
Duly advises allowing up to 30 days for a records request.
Ask about fees before processing
Records sent directly to another provider and records emailed to the patient may be free, while some other requests may carry lawful copying or delivery charges.
Records questions
1-866-587-6274
Authorization fax
833-734-1445
Authorization email
duly@mrocorp.com
Woodridge Clinic exception: Duly instructs Woodridge Clinic patients to request records by fax at 630-910-6995 or in person at the clinic.
Prepare for a Duly MyChart video visit
Confirm that your MyChart account works before appointment day
Install or update the Duly Health and Care mobile app
Allow camera and microphone access
Use a stable Wi-Fi or cellular connection
Complete electronic check-in early
Keep medications and questions nearby
Choose a private, well-lit location
Have a backup telephone number available
Video-visit technical help: Duly lists the MyChart Help Desk at 1-855-269-2427 and states that video-visit assistance is available Monday through Friday, 8 a.m. to 5 p.m.
Fix common DuPage Medical Group MyChart login problems
Forgotten username
Use the username-recovery option on the official login page. Enter information that matches the patient record.
Forgotten password
Use Forgot Password instead of guessing repeatedly. Follow the identity-verification instructions.
Account locked
Stop repeated login attempts and contact the MyChart Help Desk when automated recovery does not unlock access.
2FA code missing
Wait 10–15 minutes, check spam, request one replacement code and confirm that the displayed contact information is current.
Activation code rejected
Use the newest code, check for spaces and confirm that the code has not expired.
Duplicate account
Do not keep creating accounts. Ask support to identify and reconcile the accounts associated with your patient record.
Records appear missing
Confirm that you selected the correct patient profile and date range. Some records require a formal release request.
Bill is missing or incorrect
Check the patient profile, date of service and claim status, then call Billing Customer Service at 1-866-734-7680.
Mobile app will not open
Update the app, restart the device, check connectivity and try the web portal to determine whether the problem is app-specific.
Contact information is outdated
Call support because changing the email or phone used for identity verification may require account verification.
Before calling support: Write down the exact error message, device type, browser or app used, approximate time of the error and the last step that worked.
Use the correct Duly phone number for faster help
| Need | Contact | Use it for |
|---|---|---|
| MyChart Help Desk | 1-855-269-2427 | Login, activation, 2FA, account-access and video-visit technical problems |
| Scheduling | 1-888-693-6439 | Appointments that cannot be scheduled or changed in MyChart |
| Urgent Duly care | 1-888-693-6437 | Urgent but non-emergency care guidance |
| Billing Customer Service | 1-866-734-7680 | Bills, payments, insurance processing and supported demographic questions |
| Medical records | 1-866-587-6274 | Release forms, request status, delivery and fee questions |
| Duly main line | 630-469-9200 | General routing when the correct department is unknown |
| Medical emergency | 911 | Life-threatening symptoms or immediate danger |
Corporate mailing address
Duly Health and Care
1100 W 31st Street
Downers Grove, IL 60515
1100 W 31st Street
Downers Grove, IL 60515
Account-security reminder
Duly support may verify identity, but you should never send your full password or a current one-time login code by ordinary email.
Duly and DuPage Medical Group MyChart questions
What happened to DuPage Medical Group MyChart?
DuPage Medical Group changed its public-facing name to Duly Health and Care. Patients now use the Duly Health and Care MyChart website or mobile app for supported online health services.
Where do I log in to DuPage Medical Group MyChart?
Use the official Duly portal at mychart.dulyhealthandcare.com. Check the domain before entering your username, password or verification code.
Can I use my old DuPage Medical Group login?
Existing patients should first try the username and password previously used for MyChart. Use account-recovery tools or call support before creating a second account.
How do I create a Duly MyChart account?
Request an activation code through Duly’s official MyChart page, verify your identity, follow the emailed registration link and create your login credentials.
How long does the activation code take?
Duly advises that an activation code requested online may be emailed within 72 hours. Check messages from donotreply@mychartadmin.com and review spam or junk folders.
Why am I being asked for a six-digit code?
Duly uses mandatory two-factor authentication. The code confirms your identity after your username and password have been entered.
What is the Duly MyChart support number?
Call 1-855-269-2427, also presented as 1-855-2MYCHART, for MyChart account and access assistance.
Can I access my child’s MyChart record?
A parent or legal guardian must request the appropriate child or teen proxy access. Teen access may be limited to comply with privacy laws.
Does MyChart contain my complete medical record?
Not necessarily. MyChart contains selected available information. Use the Sharing Hub or Duly’s formal medical-records request process when additional documents are required.
Can I use MyChart during a medical emergency?
No. Call 911 for a medical emergency. MyChart messages are not intended for symptoms requiring immediate evaluation.