Long Beach and Orange County · Primary, specialty, urgent and virtual care guide
Connect the Right MemorialCare Doctor, Location and Care Level
Memorial Care Medical Group is commonly written as two words in searches, but the official name is MemorialCare Medical Group. It provides family medicine, internal medicine, pediatrics, women’s health, urgent care and selected specialty services throughout Los Angeles and Orange counties.
This guide explains how to select a physician, schedule a first visit, find another available office, use urgent or virtual care, reach an advice nurse, manage myChart, track referrals, request refills, verify insurance, resolve bills and transfer records.
Call 911 for an emergency. Do not wait for a myChart response, virtual visit, advice-nurse callback or urgent care reservation for chest pain, severe breathing trouble, possible stroke, uncontrolled bleeding, major trauma, loss of consciousness or another potentially life-threatening condition.
Confirm which MemorialCare organization is on your paperwork. MemorialCare Medical Group, MemorialCare Independent Physicians and MemorialCare hospitals are connected to the same health system but may use different referral, billing and provider-network rules.
Service area
Long Beach, Los Angeles County and Orange County.
Primary care
Family medicine, internal medicine and pediatrics.
Urgent access
In-person, video and online QuickCare options.
Official review
Patient information checked August 2026.
Start with the correct care level
Which MemorialCare service fits your medical need?
PRIMARY OR SPECIALTY CARE
Routine, preventive or continuing treatment
Use a scheduled office appointment for annual exams, chronic-condition management, medication monitoring, continuing symptoms, referrals and specialist follow-up.
Best for: preventive care, diabetes, blood pressure, asthma, medication review and long-term care planning.
URGENT OR VIRTUAL CARE
Prompt care for a non-emergency concern
Reserve an urgent care spot, walk in, schedule a video visit or use QuickCare when the condition needs attention but does not appear life-threatening.
Best for: fever, cough, minor injury, rash, urinary symptoms, vomiting, pink eye and other acute concerns.
911 OR EMERGENCY DEPARTMENT
Serious or rapidly worsening symptoms
Emergency treatment is the safer choice when waiting could threaten life, breathing, circulation, brain function, sight or permanent function.
Call 911 for chest pain, stroke signs, severe bleeding, major trauma or loss of consciousness.
Unsure where to go? Call 877-696-3622. A navigator can help locate care, and MemorialCare patients can be connected to a registered Telephone Advice Nurse.
Multiple Southern California offices
Where MemorialCare Medical Group provides care
MemorialCare Medical Group operates health centers across Long Beach, surrounding Los Angeles County communities and North, Central and South Orange County. There is no single main patient clinic for every service.
MemorialCare Medical Group service regions
| Region |
Current health-center communities |
What to verify |
| Los Angeles County |
Carson, Lakewood and multiple Long Beach offices, including Bixby Knolls, Douglas Park, East Spring Street, Los Altos and Naples. |
Provider, suite, parking, laboratory and urgent care access. |
| North Orange County |
Anaheim, Cypress, Westminster, Tustin, Santa Ana, Huntington Beach and Fountain Valley. |
Whether the office provides primary, specialty or urgent care. |
| Central Orange County |
Costa Mesa and several Irvine offices, including Culver, Barranca and University Park. |
Adult versus pediatric office, exact suite and on-site services. |
| South Orange County |
Laguna Hills, Laguna Woods, Mission Viejo, Rancho Santa Margarita and San Juan Capistrano. |
Age-specific services, urgent care, imaging and laboratory hours. |
Do not navigate using only the MemorialCare name. A health center, urgent care office, hospital, imaging department and independent physician may be located at different addresses in the same city.
Confirm the doctor’s exact location
Save the street address and suite
Check the office’s current hours
Verify that the service is offered there
Confirm insurance at that location
Ask whether lab or X-ray is on site
New and established patients
How to schedule a MemorialCare Medical Group appointment
Choose primary care or a specialty
Select family medicine, internal medicine or pediatrics for continuing care. Choose a specialist when a referral, diagnosis or existing treatment plan requires one.
Search the provider directory
Review the doctor’s specialty, office, accepted insurance, languages, availability and online scheduling options.
Use the correct scheduling route
Established patients can schedule eligible visits through myChart or the provider profile. New patients can select “Schedule an Appointment” or call the office.
Explain the real reason for the visit
State whether the need is a new-patient appointment, physical, Medicare wellness visit, symptom visit, follow-up, procedure or medication review.
Verify insurance before confirming
Give the complete plan and network name. Ask whether the doctor, office and planned service are in network.
Ask whether a referral or authorization is required
HMO and managed-care plans may require approval before specialty treatment, imaging, procedures or therapy.
Ask about preparation
Confirm forms, fasting, medication instructions, previous records, laboratory tests and expected payment.
Save the exact arrival information
Record the address, suite, check-in time, provider, cancellation rule and telephone number.
No opening at your regular office? MemorialCare Medical Group describes an open primary-care network. A scheduler may locate another Medical Group primary care office with availability. Confirm that your specific insurance plan allows the alternate provider.
Appointment call script
“I need a [new-patient, physical, follow-up or symptom] appointment near [ZIP code]. My insurance is [complete plan and network]. Which MemorialCare Medical Group provider is available, is the provider in network, do I need a referral and what forms, records or payment should I bring?”
Prevent first-visit delays
What a new MemorialCare patient should prepare
Arrival guidance: MemorialCare asks new patients to arrive approximately 30 minutes before the scheduled time so registration and medical-history paperwork can be completed.
Government-issued photo identification
Current primary and secondary insurance cards
Required copayment or payment method
Completed patient-registration forms
Prescription and over-the-counter medications
Vitamin, supplement and herbal list
Allergy and reaction information
Preferred pharmacy name and location
Previous physician and specialist records
Recent laboratory and imaging reports
Referral or authorization documents
Questions written in priority order
1
Describe the timing
Record when the problem began and whether it is improving, worsening or changing.
2
Describe the pattern
Explain triggers, severity, location and what makes the symptom better or worse.
3
List treatment tried
Include medicine, dose, home treatment and whether each step helped.
Cancellation tip: Call the office at least 24 hours before the visit when possible. Early notice allows another patient to use the appointment.
Walk in or reserve a spot
MemorialCare Medical Group urgent care locations
MemorialCare urgent care centers treat adult and pediatric non-life-threatening illnesses and injuries. Patients may walk in or reserve a spot online. Current hours and wait estimates should be checked before traveling.
Current urgent care options shown by MemorialCare
| Location |
Address |
Access note |
| Long Beach – Los Altos |
2110 N. Bellflower Boulevard, Long Beach |
Walk in or reserve online. |
| Cypress |
4755 Katella Avenue, Suite 103, Cypress |
Walk in or reserve online. |
| Westminster |
15464 Goldenwest Street, Westminster |
Walk in or reserve online. |
| Huntington Beach – Adams |
9122 Adams Avenue, Huntington Beach |
Walk in or reserve online. |
| Costa Mesa Family Care Center |
660 Baker Street, Suite A-102, Costa Mesa |
Check live availability and hours. |
| Irvine Family Care Center |
4950 Barranca Parkway, Suite 104, Irvine |
Check live availability and hours. |
| Irvine – Culver |
14150 Culver Drive, Suite 100, Irvine |
Walk in or reserve online. |
| San Juan Capistrano |
31001 Rancho Viejo Road, Suite 200, San Juan Capistrano |
Walk in or reserve online. |
Common urgent care services
Illness care
Fever, cough, flu symptoms, sore throat, ear pain and stomach concerns.
Minor injuries
Sprains, wounds, cuts, minor burns and selected fracture concerns.
Testing
Selected locations provide laboratory testing, EKG, COVID testing and X-ray.
Preventive tasks
Flu shots, tetanus vaccination, sports physicals and selected screenings.
Urgent care cannot replace an emergency department. A clinician may arrange hospital transfer when the condition requires emergency monitoring, advanced imaging, surgery or inpatient care.
Medication limitation: Urgent care may provide a temporary refill in appropriate cases but does not routinely refill long-term controlled substances such as narcotics or opioids.
Care without traveling
24/7 virtual urgent care and QuickCare
Virtual Urgent Care
Meet with a MemorialCare provider by video for an eligible non-emergency concern. MemorialCare currently lists access 24 hours a day for patients of all ages.
QuickCare questionnaire
Complete an online symptom questionnaire without a face-to-face visit. MemorialCare states that a provider generally responds within one hour.
Concerns that may fit virtual evaluation
Allergies, cough or flu symptoms
Pink eye or eyelid infection
Rash or selected skin concerns
Nausea, vomiting or diarrhea
Urinary symptoms
Mild burns, bites or wounds
Menstrual or selected women’s health concerns
Medication and symptom questions
Current self-pay listing: MemorialCare’s on-demand page currently describes virtual urgent care as the insurance copayment or $75. Coverage and patient responsibility should be confirmed before the visit.
Virtual care has examination limits. The provider may direct you to urgent care or an emergency department when listening to the lungs, completing testing, examining an injury or performing a procedure is necessary.
Available any time
How to reach MemorialCare after the office closes
NAVIGATION HELP
Call 877-696-3622
A navigator can locate providers, help with appointments, connect billing support and answer general service questions.
Available 24 hours a day, seven days a week.
CLINICAL GUIDANCE
Ask for an Advice Nurse
MemorialCare patients can be connected to a registered nurse for symptom assessment and guidance on the next care level.
Use for urgent uncertainty—not a life-threatening emergency.
CARE NOW
Use 24/7 Virtual Urgent Care
Schedule a video visit when the medical issue appears appropriate for remote non-emergency treatment.
Available through myChart and MemorialCare’s on-demand page.
Do not leave an urgent myChart message. Call the office, Navigation Center or 911 depending on severity. Portal messages are not continuously monitored.
Secure online patient connection
What MemorialCare myChart can do
A
Appointments
Schedule or change eligible primary care, virtual, urgent care, laboratory and imaging appointments.
M
Messages
Send non-urgent secure questions to the doctor or care team.
Rx
Prescription renewals
Request eligible renewals and review current medication information.
T
Results
Check laboratory, imaging and other released test results.
R
Referrals
Review available referral and authorization information.
$
Billing
Choose paperless billing, review balances and make online payments.
How to create an account
Ask during scheduling or registration
MemorialCare can create or begin the myChart enrollment process when the first appointment is scheduled.
Verify your identity
Enter the patient information requested by the official MemorialCare portal.
Create private sign-in details
Use a unique password and do not share the account with another patient or caregiver.
Check the selected patient before acting
People with proxy access should confirm whose chart is open before messaging, scheduling or paying.
Caregiver and family access
How MemorialCare myChart proxy access changes by age
Children age 11 and younger
Full proxy access is available to qualifying parents and legal guardians after proper authorization.
Adolescent privacy begins
Proxy access becomes limited by default on the patient’s 12th birthday to protect sensitive health information.
Expanded teen access
Full proxy access may be available with agreement from the trusted care provider and authorization from the patient. It is reassessed annually.
Adult authorization is required
Teen proxy access ends at age 18. Adult-to-adult proxy access requires the adult patient’s authorization.
Partial proxy access
Allows viewing of most non-sensitive information and communication with the office, but does not allow appointment management or prescription-refill requests.
Full proxy access
Allows access to results, secure messages, appointment management and prescription-refill tools similar to the patient’s account.
Never share login credentials. Use the official proxy form when a parent, guardian, caregiver or adult representative needs access.
Your continuing medical home
Choosing family medicine, internal medicine or pediatrics
Family medicine
Provides preventive, acute and chronic-condition care for children, adults and families across different life stages.
Internal medicine
Focuses on adult preventive care and management of complex or continuing medical conditions.
Pediatrics
Provides age-specific preventive, developmental, illness and chronic-condition care for infants, children and adolescents.
What primary care can coordinate
Annual physicals and wellness visits
Vaccination and preventive screening
Diabetes and blood-pressure care
Asthma and chronic lung care
Medication and laboratory monitoring
Specialist referrals and follow-up
Hospital-discharge follow-up
Health education and case management
Meet the pediatrician: Expecting parents may request a complimentary prenatal meeting with a participating MemorialCare pediatrician. The patient guide recommends the baby’s first pediatric visit within three to five days after leaving the hospital.
Referral and authorization workflow
How MemorialCare specialist referrals work
MemorialCare Medical Group provides selected specialists directly and contracts with a wider specialist network. Examples include cardiology, gastroenterology, neurology, oncology, pulmonology, rheumatology, podiatry, rehabilitation, surgery and vascular medicine.
The primary care physician evaluates the need
The PCP documents the condition, previous treatment, urgency and requested specialty.
The office submits authorization when required
HMO patients generally need an approved referral before seeing a specialist.
Routine review begins
MemorialCare’s current patient guide states that a routine referral normally takes up to five business days to complete.
The authorization is delivered
The guide states that patients may receive referral information within seven to ten business days.
The patient schedules with the authorized specialist
Confirm the approved physician, location, service, date range and number of visits.
Additional visits may need approval
Many referrals authorize only the first consultation. Testing, procedures or follow-up visits may require another authorization.
HMO patients should not assume a specialist visit is covered without authorization. Receiving care before approval may result in personal financial responsibility.
PPO and fee-for-service patients: These plans may allow self-referral, but the patient should still verify whether the specialist and facility are in network.
Referral-status script
“My primary care doctor submitted a referral for [specialty] on [date]. Please confirm whether it is approved, which provider and location I must use, the authorized service and date range, and whether I should schedule or wait for the specialist to contact me.”
Location-specific diagnostics
MemorialCare Medical Group laboratory and X-ray services
Laboratory and digital X-ray services are available at selected MemorialCare Medical Group offices. Hours, walk-in access and available imaging differ by location.
Early laboratory access: The current Medical Group patient guide identifies Fountain Valley, Irvine, Mission Viejo and San Juan Capistrano laboratory locations that open at 7:30 a.m. Confirm live hours before traveling.
Confirm that the order is active
Ask the ordering clinician whether the request is electronic and which location should perform it.
Ask about preparation
Confirm fasting, hydration, medication timing, clothing and pregnancy-related instructions.
Schedule or walk in
MemorialCare accepts laboratory walk-ins at participating sites and also allows eligible lab appointments through myChart or the physician office.
Verify insurance network
Confirm that the laboratory, imaging site and interpreting professional are covered.
Check myChart for released results
Routine laboratory and X-ray reports may take up to approximately one week to reach and be reviewed by the ordering physician.
Ask the ordering clinician for interpretation
A portal flag alone does not explain the medical meaning or next treatment step.
Before an imaging visit: Ask whether contrast, fasting, kidney testing, pregnancy screening, metal-implant review or a driver is required.
Request before running out
How MemorialCare prescription renewals work
Check the prescription label
Confirm whether an unused refill remains before requesting a renewal.
Contact the pharmacy first
MemorialCare recommends calling the pharmacy three to five business days before the medication runs out.
Use myChart when appropriate
Open Messaging, select the prescription-renewal option and confirm the medication and pharmacy.
Allow office review time
The current patient guide asks patients to allow approximately two business days for a myChart renewal request.
Complete monitoring when required
The physician may require a visit, laboratory test, blood-pressure check or other follow-up before approving the medication.
Confirm the pharmacy received it
Verify the correct pharmacy location and pickup status rather than assuming portal submission completed the refill.
Complete refill message
“Please review my renewal request for [medication, strength and directions]. I have [number] doses remaining. Please send it to [pharmacy name, street and city]. My last visit or monitoring test was [date].”
Do not wait until the final dose. Weekends, prior authorization, expired prescriptions and overdue monitoring can delay approval.
Verify the exact product and network
Insurance accepted by MemorialCare Medical Group
MemorialCare Medical Group states that it accepts most major HMO, PPO and EPO plans, Medicare, Medicare Advantage, private indemnity and supplemental insurance.
A carrier name does not guarantee coverage. One company may offer several employer, marketplace, Medicare Advantage, HMO and PPO networks with different MemorialCare participation.
Read the complete insurance product name
Find the plan type and network printed on the insurance card.
Call the insurer before the visit
Give the representative the exact provider, office address and planned service.
Confirm primary care assignment
HMO patients should verify that MemorialCare Medical Group and the selected PCP are correctly assigned.
Check referral and authorization rules
Ask whether specialty care, imaging, procedures, therapy or durable medical equipment needs approval.
Ask about every expected charge
Verify the office copay, deductible, coinsurance and possible laboratory, facility or professional charges.
Save the reference number
Record the insurer representative, date and confirmation number.
Payment at check-in: MemorialCare states that applicable copayments and charges for non-covered services are collected at the visit. Medical Group offices accept cash, personal checks and major credit cards.
Insurance verification script
“My plan is [complete plan and network]. I am seeing [provider] at [exact office] for [service]. Is the doctor and location in network? Is the provider correctly assigned as my PCP, and do I need a referral, authorization or designated laboratory?”
Identify who sent the statement
MemorialCare Medical Group billing and payment steps
One episode of care may create several bills. Medical Group professional services, hospital services, laboratory work, radiology interpretation, pathology, anesthesia and emergency physicians may bill separately.
The claim is submitted
MemorialCare or the involved physician submits the service using the insurance information on file.
The insurer applies plan rules
The claim is processed using network contracts, deductible, copayment, coinsurance and authorization rules.
An Explanation of Benefits is issued
The EOB explains the claim decision but is not itself a request for payment.
The patient receives a statement
Match the provider, service date, location, insurance payment and remaining balance.
Pay or request correction
Question duplicate services, missing insurance payments, incorrect provider information or authorization denials before assuming the balance is final.
Confirm the patient and guarantor
Match the service date
Identify Medical Group or hospital billing
Compare the insurance EOB
Check adjustments and payments
Save the payment confirmation
Billing-question script
“I am calling about the statement for service date [date]. The bill lists [provider and amount], while my insurance explanation shows [status]. Please explain the charge, adjustment, insurance payment and patient responsibility and tell me whether the claim requires correction or reprocessing.”
Outpatient financial assistance
Help paying a MemorialCare Medical Group bill
MemorialCare Medical Group publishes a financial assistance program for qualifying medically necessary outpatient services. Approved applicants may receive full or partial assistance with bills, coinsurance and deductibles.
Eligibility review
Applications are reviewed individually using a sliding scale based on current Federal Poverty Level guidelines.
Application required
The patient must complete the program form and provide all requested supporting financial documents.
Other coverage options
Billing staff may discuss Medi-Cal or other available government and safety-net resources.
Documents commonly useful during review
Completed assistance application
Recent pay statements
Federal tax return or income evidence
Household-size information
Insurance or uninsured information
Current Medical Group statements
Apply to the correct billing entity. Assistance for a MemorialCare Medical Group outpatient bill may differ from assistance for a MemorialCare hospital, outside laboratory or independent specialist statement.
Financial-assistance script
“I have a MemorialCare Medical Group outpatient balance and may need assistance. Please confirm whether the service qualifies, the current income guidelines, required documents, submission method and whether billing activity can be paused during review.”
Portal access or formal release
How to request MemorialCare Medical Group medical records
Fastest option: myChart
Use the portal to view available test results, visit information, medications and other released health information.
Formal transfer or complete copy
Complete the Medical Group Authorization for Release of Medical Records when records must be sent to another provider or released outside the portal.
Download the Medical Group form
Use the MCMG authorization rather than a hospital-only form.
Enter complete patient details
Include the legal name, address, telephone number, date of birth and other requested identifiers.
Request only what is useful
Choose office notes, laboratory results, imaging reports, medication information or a specific date range rather than automatically requesting every page.
Identify the recipient
Provide the physician, organization, mailing address or secure fax number.
Include signed photo identification
MemorialCare states that a valid photo ID with a signature must accompany the authorization.
Sign, date and submit
An authorization without a required signature, date or initials may be returned as incomplete.
MemorialCare Medical Group records contacts and fees
| Item |
Official detail |
Practical action |
| Medical Records phone |
714-665-1647 |
Call Monday-Friday, 8 a.m.-4 p.m., excluding holidays. |
| Fax discrepancy |
The main records page lists 714-665-4681; the patient-forms page lists 714-665-1644. |
Call 714-665-1647 to confirm the correct fax before sending protected information. |
| Paper copy fee |
$0.25 per page is currently listed. |
Ask for an estimate before requesting a large complete chart. |
| CD fee |
$5 is currently listed. |
Confirm whether electronic delivery is available instead. |
| Pickup |
Record pickup is by appointment. |
Wait for confirmation before traveling. |
Authorization expiration: The records page states that an authorization without a different expiration date is valid for 90 days from the signature date.
Transfer-of-care shortcut: Ask the receiving physician which information is needed. Recent progress notes, test reports, medication history and specialist plans are often more useful than an entire chart.
After testing or treatment
What to do when a result, referral or prescription is delayed
A test result is missing
Check myChart, then contact the ordering office. Ask whether the result is final, under review or held for clinician discussion.
A result is marked abnormal
Ask the ordering clinician what it means in the context of symptoms, medical history and the reason the test was ordered.
A referral has not arrived
Contact the PCP’s referral coordinator after the expected processing period and confirm the receiving specialist.
The specialist cannot find authorization
Confirm the authorization number, provider, location, service and validity dates with the referring office.
The pharmacy has no renewal
Check the pharmacy location, myChart request status and whether a medical visit or monitoring test is overdue.
Symptoms are becoming worse
Call the office or advice nurse, use urgent care for an appropriate non-emergency problem or call 911 for serious warning signs.
Result follow-up script
“I had [test] on [date], ordered by [provider]. Can you confirm whether the result is final, whether the physician reviewed it, what it means and whether I need medication, repeat testing, a referral or another appointment?”
Southern California patient shortcuts
Practical MemorialCare tips that prevent delays
01
Save the exact office
Several cities have more than one MemorialCare health center.
02
Use the Navigation Center
The 24-hour line can locate doctors, appointments, billing and clinical advice.
03
Reserve urgent care online
Check live wait information before driving across Long Beach or Orange County.
04
Activate myChart early
Do not wait until a result, refill or payment becomes urgent.
05
Request refills early
Start three to five business days before the medication runs out.
06
Track referral details
Save the approved provider, service, date range and visit count.
07
Separate your bills
Medical Group, hospital and independent physician statements may arrive separately.
08
Confirm records fax numbers
Official MemorialCare pages currently display two different Medical Group fax numbers.
09
Plan for traffic and parking
Allow extra time for freeway delays, campus parking and suite check-in.
Regional orientation only
MemorialCare Medical Group location map
MemorialCare Medical Group operates many health centers rather than one central patient address. Use this map for regional orientation, then open the official locator for your exact provider and suite.
Do not use a general map result as your appointment address. Confirm the city, street, building, suite and department shown in myChart or the appointment confirmation.
Patient questions answered
Memorial Care Medical Group frequently asked questions
What is MemorialCare Medical Group?
It is a MemorialCare physician network providing primary, urgent, women’s and specialty care across Long Beach, Los Angeles County and Orange County.
How do I schedule an appointment?
Established patients can use myChart or an eligible provider profile. New patients can search for a doctor, call the office or contact the 24-hour Navigation Center at 877-696-3622.
Does MemorialCare have urgent care?
Yes. MemorialCare offers walk-in and reservable in-person urgent care, 24-hour virtual urgent care and QuickCare questionnaire visits.
What can I do through myChart?
You can manage eligible appointments, send secure messages, request medication renewals, review results and referrals, complete eCheck-in and pay bills.
Can I speak with an advice nurse after hours?
Yes. Call 877-696-3622 and ask the navigator to connect you with a Telephone Advice Nurse.
Does MemorialCare Medical Group accept my insurance?
The group accepts most major HMO, PPO and EPO plans, Medicare and other coverage, but exact provider and network participation must be verified.
How long does a specialist referral take?
The current patient guide states that routine authorization generally takes up to five business days and may arrive within seven to ten business days.
How early should I request a prescription renewal?
Contact the pharmacy three to five business days before the medication runs out. Allow approximately two business days for a myChart renewal review.
How do I request Medical Group records?
Use myChart for available information or complete the MCMG release form. Call Medical Records at 714-665-1647 before faxing because current official pages display two different fax numbers.
Does MemorialCare Medical Group offer financial assistance?
Yes. Qualifying patients may receive full or partial assistance for medically necessary outpatient services. Call 657-241-3601 for current application requirements.
Complete the final live action
Official MemorialCare Medical Group patient tools
The major patient rules and workflows are explained above. Use these official systems when you are ready to find a provider, schedule care, reserve urgent care, open myChart, make a payment or submit a records request.
