Latham Medical Group Latham NY 2026: Doctors, Portal & Urgent Care

Latham, New York · Family medicine inside Wellness Way

Use Latham Medical Group Latham NY Without Ending Up at the Old Address or Wrong Suite

Latham Medical Group is a Community Care Physicians family medicine practice caring for patients from newborns through older adulthood. Its current home is inside the large Wellness Way medical complex, where primary care patients can also access blood work, imaging, urgent care and many specialty services without driving across the Capital Region.

This guide explains the complete patient route: where to enter, how to schedule same-day care, what online booking cannot do, how mobile check-in works, what the mycareDOT portal provides, which services are available on site, how insurance and no-show fees work, and what to do when your problem becomes urgent after the primary-care office closes.

Do not use routine online scheduling for a medical emergency. Call 911 or go directly to an emergency department for severe chest pain, major breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Current address

6 Wellness Way, North Entrance, First Floor, Suite 114.

Primary-care hours

Monday-Friday, 8 a.m.-5 p.m.

Main phone

518-785-5881.

Fax

518-785-1574.

Ages seen

All ages, from newborns through older adults.

Important 2026 parking change: Construction beside 6 Wellness Way began in April 2026 and is expected to affect traffic flow and parking until spring 2027. Follow the large temporary directional signs rather than relying only on an older parking routine.
Start here

Which Latham Medical Group or Wellness Way service solves your problem?

YOUR REGULAR CARE TEAM Routine or ongoing health issue

Start with Latham Medical Group for preventive care, physicals, common illness, chronic conditions, pediatric care, gynecologic care, medication management and many minor procedures.

Location: North Entrance → First Floor → Suite 114.
SAME / NEXT DAY Current patient with a new illness

Existing patients can self-schedule eligible same-day or next-day sick appointments when availability appears online.

Better continuity than automatically going to urgent care when your LMG team can see you.
AFTER HOURS Problem cannot wait for the office

Wellness Way also houses Community Care Physicians’ walk-in Urgent Care Center in Suite 111, with evening and weekend hours.

Emergency symptoms still require 911 or an emergency department.
Useful local decision: When your regular LMG provider has a same-day or next-day opening, start there because your care team already has your history. Use Wellness Way urgent care when the primary-care office cannot see you soon enough and the condition is not an emergency.

Jump directly to the Latham patient task you need

Important details are brought into this page so official portals are mainly needed for the final live action.

Do not use an old directory address

Latham Medical Group is now inside 6 Wellness Way

Latham Medical Group
6 Wellness Way
North Entrance, First Floor, Suite 114
Latham, NY 12110
Phone: 518-785-5881
Fax: 518-785-1574
Use the North Entrance

LMG is on the first floor in Suite 114. The building contains many unrelated practices, so “6 Wellness Way” alone is not enough navigation.

Old GPS name

Wellness Way was previously called Autopark Drive. Some rideshare, Medi Cab or navigation systems may still recognize 6 Autopark Drive more reliably.

Public transportation

CDTA route 182 serves the Wellness Way – CDPHP/Community Care Physicians stop.

Do not drive to the former Capital Region Health Park just because an old directory still lists Troy-Schenectady Road. Community Care Physicians moved its former 711/713 Troy-Schenectady Road practices to Wellness Way.
2026 construction tip: Temporary traffic and parking patterns are in effect around the adjacent construction project through approximately spring 2027. Leave extra time for your first visit and follow posted detour signs.
Phone and online routes are different

How to schedule Latham Medical Group correctly

Call 518-785-5881 for the broadest scheduling help During normal business hours you can speak with the office. The phone menu allows established patients to request a callback using option 2.
New patients should choose option 5 New-patient scheduling requires office involvement rather than relying only on an established-patient online appointment slot.
Tell the receptionist the real reason for the visit LMG explains that different problems require different appointment lengths and may be scheduled at different times.
Existing patients can self-schedule certain visits Eligible sick visits, routine office visits and follow-up appointments can be booked online.
Same-day and next-day sick visits may appear online Current patients with a non-emergency illness can check the online system instead of automatically waiting at urgent care.
Annual physicals still require a phone call LMG specifically excludes annual physical examinations from self-scheduling.
Cancel at least 24 hours in advance Call the office and choose option 1 if you need the automated cancellation route.
Appointment call script
“I am a [new/current] patient and need an appointment for [specific reason]. Is this a sick visit, office visit, physical or procedure appointment? Please confirm the provider, date, arrival time and whether I need any labs, records or forms before I come.”
Five-day pre-visit workflow

Mobile check-in can shorten what you do at the front desk

Latham Medical Group uses a mobile check-in process that starts before the appointment instead of waiting until you reach Suite 114.

Watch for a secure text or email Starting about five days before the appointment—or sooner for same-day and next-day visits—you may receive a secure check-in link.
Review your patient information Confirm demographics, medical details and other requested information before arrival.
Complete required forms Many forms can be finished from a smartphone, tablet or computer.
Pay the required copay The mobile workflow can allow payment before the office visit.
Still arrive prepared Bring your current insurance card, photo identification and medication information.
No smartphone? The practice states that reception staff can assist patients who do not have a personal device.
If you skip mobile check-in: LMG asks patients to arrive about 10 minutes before the appointment.
Current care team

Latham Medical Group doctors and advanced practice providers

Current providers shown by Latham Medical Group
Provider Credential Primary role Online access
Mary K. Barnett MD Family Medicine Telehealth and online scheduling listed.
Kristine Campagna DO Family Medicine and Sports Medicine Telehealth and online scheduling listed.
Holly Cleney MD Family Medicine Telehealth and online scheduling listed.
Samantha Ludwig MD Family Medicine Telehealth and online scheduling listed.
Daniel Papa MD Family Medicine Telehealth and online scheduling listed.
Jennifer Papuzza MD Family Medicine Telehealth and online scheduling listed.
Tami Seaman MD Family Medicine Telehealth and online scheduling listed.
Samantha Kunz PA-C Family Medicine Telehealth and online scheduling listed.
Daniel H. Mead PA-C Family Medicine Telehealth and online scheduling listed.
Emily O’Donnell FNP-BC Family Medicine Telehealth and online scheduling listed.
Karen Zanni PhD, ARNP-BC, FAANP Family Medicine Telehealth and online scheduling listed.
Heather Kleitgen BSN, RN, CDCES Diabetes Education Telehealth listed.
Provider lists change. Confirm new-patient status and the exact clinician attached to your appointment before choosing a provider only from an older directory.
More than annual physicals

What Latham Medical Group can handle inside primary care

BABY
Newborn and pediatric care

Well-child visits, immunizations, screening, acute illness and chronic problems such as asthma, allergies, acne and eczema.

ADULT
Adult and geriatric care

Annual physicals, new illness, injuries and long-term health management.

BP
Chronic disease

Hypertension, diabetes, high cholesterol, reflux, asthma, allergies and other ongoing conditions.

GYN
Gynecologic care

Pap smears, breast examinations, contraception, menstrual concerns, menopause, endometrial biopsy and colposcopy.

PROC
Minor procedures

Selected skin-lesion removal, ingrown-nail treatment, mole or skin biopsy and suturing of minor lacerations.

EXAM
Medical examinations

School, college, pre-operative, sports, camp, job and adoption physicals.

BH
Integrated behavioral health

Brief solution-focused support when stress, behavior or emotional concerns affect health or daily functioning.

RX
Clinical pharmacy support

Medication reconciliation, side-effect review, device education, OTC guidance and other medication-related support.

SOC
Population health

Support for barriers to care and connection to appropriate community resources.

Pregnancy care distinction: Latham Medical Group does not provide obstetrical care, but its family-medicine team can treat a variety of general medical problems that arise during pregnancy and refer patients when specialized obstetric care is needed.
Friday specialty clinic

Latham Medical Group sports medicine has specific eligibility rules

Dr. Kristine Campagna provides primary-care sports medicine at Latham Medical Group for patients older than 14.

When it can help

Joint pain, acute sprains and strains, overuse injuries, training injuries and chronic problems such as tendonitis.

When it is available

Sports-medicine appointments are offered Friday mornings.

Who may use it

Patients can be seen even when their regular primary-care physician is outside the Community Care Physicians network.

Sports medicine exclusions: The service does not handle workers’ compensation cases, no-fault cases, fracture care or casting.
You do not have to switch PCPs. Sports medicine is treated as a specialty service; you may keep your existing primary-care physician while seeing Dr. Campagna for the musculoskeletal problem.
Diabetes support inside primary care

Diabetes education and retinal screening can happen at Latham Medical Group

Diabetes education

Heather Kleitgen, BSN, RN, CDCES provides diabetes education support. The practice also offers education resources for patients newly diagnosed or managing diabetes long term.

Diabetic retinal screening

RetinaVue retinal photographs may be completed during a regular primary-care visit when staffing and availability allow.

What the in-office retinal screening is like

No dilation drops
No expected blurry vision afterward
No driving restriction from dilation
Typically takes about 10-15 minutes
Can often be completed with a primary-care visit
Results become part of the medical record
This is not a complete eye examination. The service screens specifically for diabetic retinopathy and does not replace comprehensive care from an eye professional.
Insurance detail: The practice states that most insurance plans cover diabetic retinal screening but specifically notes that straight Traditional Medicare may not cover this service. Verify before the test when cost matters.
Walk-in blood draw downstairs the hall

LabCare Latham opens before the primary-care office

LabCare Latham is located in Suite 103 at Wellness Way and serves Community Care Physicians patients who need blood work.

Hours

Monday-Friday, 6:30 a.m.-4:15 p.m.

Appointment?

No appointment is required. Walk-ins are welcome.

Results

Lab results can flow directly into Community Care’s integrated medical record and patient portal.

Useful early-morning strategy: When your provider orders fasting blood work and the order is already in the Community Care system, LabCare’s 6:30 a.m. opening may allow you to complete the draw before Latham Medical Group begins its 8 a.m. office day.
Do not fast unless instructed. Some blood tests require fasting and others do not. Follow the ordering clinician’s instructions rather than automatically skipping food.
ImageCare at Wellness Way

X-rays, CT and other imaging can often stay inside the same complex

ImageCare provides radiology services at Wellness Way. For many urgent problems, LMG states that X-rays and CT scans can often be completed the same day as the visit.

X-ray

Useful for many injury, chest and bone-related questions when imaging is clinically appropriate.

CT and advanced imaging

Available within the Wellness Way imaging network according to the order and scheduling needs.

Integrated results

The ordering Community Care provider can access images and reports through the shared electronic system.

Why this matters locally: Your primary-care office, LabCare, ImageCare and urgent care are in the Wellness Way ecosystem, reducing the need to carry paper reports between unrelated systems.
Specialists under the same roof

What else is available at Wellness Way?

Wellness Way includes many services beyond Latham Medical Group. Your PCP can help coordinate care when one of these is appropriate.

Behavioral Health

Integrated behavioral-health services.

Gastroenterology

Digestive-disease specialty care.

General Surgery

Consultative and surgical care.

Breast Surgery

Breast-focused surgical care.

Dermatology

Skin-related specialty evaluation.

OB/GYN

Obstetric and gynecologic specialty care.

Podiatry

Foot and ankle care.

Physical Therapy

Rehabilitation and movement-focused treatment.

Urology

Urinary and male reproductive specialty care.

Vascular Surgery

Vascular evaluation and treatment.

Audiology

Hearing-related services.

ConnectRx

On-site pharmacy serving prescription and OTC needs.

One-building convenience does not erase referral rules. Your insurance may still require authorization even when the specialist is a short walk from Suite 114.
Same building, different practice

Urgent Care Center of Latham is in Suite 111

Urgent Care Center of Latham
6 Wellness Way
North Entrance, First Floor, Suite 111
Latham, NY 12110
518-213-0227
Current Wellness Way urgent-care hours
Day Hours Useful service detail
Monday-Friday 9 a.m.-11:30 p.m. Walk-in care; weekday X-ray availability is listed through 6:30 p.m.
Saturday 10 a.m.-7:30 p.m. Weekend X-ray listed 11 a.m.-2:30 p.m.
Sunday 10 a.m.-7:30 p.m. Weekend X-ray listed 11 a.m.-2:30 p.m.
Selected holidays 10 a.m.-4:30 p.m. Holiday exceptions apply; Christmas Day is listed as closed.
Age

Walk-in patients age 3 months and older are accepted.

No appointment needed

The center accepts walk-ins for new and established patients.

Testing

Services include selected X-rays, testing and treatment for appropriate non-emergency illness and injury.

Urgent care is not an emergency department. Major trauma, severe chest pain, stroke signs, severe breathing difficulty, loss of consciousness or another life-threatening problem requires emergency care.
Continuity advantage for LMG patients: Latham Medical Group recommends the Wellness Way urgent care when urgent care is needed because Community Care’s shared electronic record makes visit notes, blood work and X-rays easier for your primary-care team to review afterward.
mycareDOT powered by FollowMyHealth

What the Latham Medical Group patient portal actually lets you do

APPT
Request appointments

Send an appointment request without waiting on the phone.

RX
Request refills

Submit routine prescription-renewal requests.

MSG
Message the care team

Communicate with your doctor or nursing staff about non-urgent issues.

LAB
View results

See available test and laboratory results.

REM
Receive reminders

Get electronic care reminders.

PROXY
Proxy accounts

Set up access for children or dependent adults when authorized.

How enrollment works

You must first be an established patient New patients cannot simply create a fully connected LMG record without establishing care.
Give the office your email address The practice uses that address for the portal invitation.
Open the invitation and finish registration Once connected, you can begin using the secure communication tools.
The portal is for non-urgent requests. Do not send severe symptoms and simply wait for a portal response.
Avoid an authorization delay

How Latham Medical Group referrals work

Your primary-care provider identifies the specialty need LMG coordinates specialty care when the condition requires expertise outside routine family medicine.
Insurance requirements are checked Some health plans require an authorization or formal PCP referral.
Non-urgent referral processing takes time Latham Medical Group asks patients to allow approximately five days for non-urgent referrals.
Shared Community Care specialists can access records Specialists in the Community Care network can access laboratory, imaging and other relevant data through the integrated electronic record.
You may still choose an appropriate outside specialist LMG states that it can refer to Community Care specialists or another appropriate subspecialist you prefer.
Do not schedule first and ask about authorization later. Community Care’s financial policy says the patient is responsible for ensuring required referral or authorization is in place; otherwise the visit may be rescheduled or become the patient’s financial responsibility.
Current major insurance list

Insurance accepted by Latham Medical Group

Community Care Physicians participates with many insurance companies and managed-care programs. Its published list is not exhaustive, which means an insurer missing from the list is not automatically rejected.

Commercial / employer

Examples currently listed include Emblem Health, Empire Blue Cross, First Health/Coventry, Galaxy Health PPO, Martin’s Point Health Care, NYS Empire Plan, PHCS and UnitedHealthcare.

Medicare

Medicare/Railroad Medicare, Empire Blue Cross MediBlue, MVP Medicare Advantage, UnitedHealthcare Medicare Advantage and Wellcare by Fidelis Medicare are among plans listed.

Medicaid

Medicaid, Fidelis Medicaid and MVP Medicaid Managed Care are among plans shown on the current list.

Military

TRICARE is included on the current major-insurance list.

Verify the exact product, not just the company. Coverage, deductible, copay and coinsurance are determined by your insurance plan. Call both your plan and LMG when network status matters.
Insurance verification script
“My insurance is [full plan and product], member ID [number]. I want to see [provider] at Latham Medical Group for [service]. Is the physician and Wellness Way location in network, do I need a referral, and what copay or deductible amount should I expect?”
Latham Medical Group

518-785-5881

Use for practice-specific scheduling and insurance questions.

Community Care business office

518-782-3700

Use for broader insurance and billing questions.

Know the fees before they become a surprise

Copays, no-show charges and Community Care billing rules

Copay timing

Copays and applicable coinsurance are due at the time of service.

Self-pay

Patients without insurance can ask for an estimate, available self-pay discounts and payment-plan options.

Billing support

Community Care’s Billing Department is available at 518-782-3700.

Current Community Care financial-policy fees
Situation Published fee How to avoid it
Primary-care no-show without 24-hour cancellation $50 Cancel at least 24 hours ahead by calling LMG.
Specialty-care no-show $200 Contact the specialty office before the cutoff.
Interventional / Endoscopy Suite procedure no-show $500 Follow the procedure office’s cancellation instructions early.
Copay not paid on date of service $25 administrative charge in addition to copay Pay at check-in or arrange help with the office before the appointment.
Medical form completed outside an office visit $25 Ask whether the form can be completed during a scheduled appointment.
Returned check $35 Use another approved payment method when necessary.
Repeated no-shows can affect your relationship with the practice. Community Care’s current policy says three or more missed appointments in a 12-month period without proper cancellation may result in discharge from the practice at the physician’s discretion.
Shared Community Care EHR

Medical records move differently inside and outside the CCP network

Community Care Physicians uses an integrated electronic medical record. Laboratory and imaging information generated by Community Care providers and facilities can be available to participating clinicians without requiring the patient to carry paper copies between every office.

Seeing another Community Care provider?

The integrated record can make relevant clinical information, laboratory results and imaging easier for the new clinician to access.

Sending records outside CCP?

Use the formal records-release process when another organization needs protected medical information.

New-patient record transfer

Request records before the first appointment LMG specifically asks new patients to have records from their previous physician sent before the visit.
Use the official Records Release form Latham Medical Group provides a downloadable records-release PDF.
Prioritize useful recent information Medication history, recent progress notes, important lab work, imaging and specialty reports often help the new PCP understand your current health faster.
24/7 physician availability

What to do when Latham Medical Group is closed

UNSURE HOW URGENT IT IS Call Latham Medical Group

During office hours, explain that the problem may be serious. The receptionist can route the call to a nurse.

Main number: 518-785-5881.
AFTER HOURS Use the on-call physician

When you call after hours, the on-call doctor can be paged and can help determine whether the ER, urgent care or next-day primary care is appropriate.

LMG states that physicians are available 24/7.
LIFE-THREATENING Call 911

Do not wait for an office callback when delay could threaten life, limb or permanent function.

Use emergency medical services or the nearest emergency department.
If you use the ER without the office knowing: LMG asks patients to notify the practice within 24 hours so follow-up care and any required referral paperwork can be addressed.
Forms you can prepare before the visit

Latham Medical Group patient forms and advance-care planning

Blood Pressure Diary

Useful for recording home measurements between visits.

Glucose Blood Sugar Diary

Helps organize home glucose values for diabetes follow-up.

Records Release

Authorizes medical-record transfer when formal release is needed.

Health Care Proxy

Allows a trusted person to make health decisions if you cannot speak for yourself.

MOLST

New York medical-orders documentation for appropriate patients with serious health conditions.

DNR Form

Official documentation associated with resuscitation wishes when medically appropriate.

No-cost advance-directive help: Latham Medical Group currently offers patients a no-cost visit with nurse Kelly Martin, RN for questions and assistance completing advance-care directives. Call 518-785-5881 to schedule.
Troubleshooting

Common Latham Medical Group problems and the fastest fix

Your GPS shows Troy-Schenectady Road Use 6 Wellness Way. The old Capital Region Health Park offices moved to the new Wellness Way complex.
Your rideshare cannot find Wellness Way Try the former street name: 6 Autopark Drive, Latham, NY 12110.
You arrived at the main entrance Latham Medical Group specifically lists the North Entrance, First Floor, Suite 114.
You need a physical but online scheduling will not show one Annual physicals must be booked by telephone.
You are sick today Existing patients should check same-day or next-day online sick-visit availability before automatically using urgent care.
Your PCP office is closed Call for the on-call physician or use Wellness Way Urgent Care when the issue is non-emergency and cannot wait.
You need early blood work LabCare opens at 6:30 a.m. on weekdays, earlier than LMG’s 8 a.m. primary-care opening.
You need a referral Allow about five days for routine referral processing and verify any insurance authorization before the specialist visit.
Your portal invitation never arrived Confirm that LMG has your correct email address and ask the office to review your mycareDOT enrollment.
The result in your portal worries you Use a portal message or call the office for clinical interpretation rather than diagnosing yourself from the flag or reference range alone.
Local patient shortcuts

12 Latham insider tips that can save time at Wellness Way

01
Use the North Entrance

LMG is Suite 114 on the first floor.

02
Save “6 Autopark Drive” too

It is the old street name and can help when a transportation app has stale address data.

03
Expect construction changes

Parking and vehicle flow are temporarily changing during the 2026-2027 adjacent construction project.

04
Check sick visits online first

Existing patients may find same-day or next-day primary-care availability.

05
Call for annual physicals

That appointment type is not currently self-scheduled online.

06
Do fasting labs early

LabCare starts at 6:30 a.m. weekdays.

07
Use the mobile check-in link

Complete forms and payments before reaching Suite 114.

08
Bring every medication

LMG specifically asks patients to bring prescription and non-prescription medicines, herbs, vitamins and supplements.

09
Keep referrals moving

Allow five days for a routine referral, then follow up if scheduling has not progressed.

10
Use the shared CCP ecosystem

Lab, imaging, urgent care and many specialists can exchange information through Community Care’s integrated record.

11
Cancel 24 hours ahead

A primary-care no-show currently carries a published $50 fee.

12
Tell LMG after an ER visit

The practice asks to be notified within 24 hours when it was not already aware of the emergency visit.

High-use contact directory

Who to call for each Latham patient problem

Latham Medical Group and Wellness Way contacts
Need Contact Best use
Latham Medical Group 518-785-5881 Appointments, new patients, clinical routing, referrals and office questions.
LMG fax 518-785-1574 Documents when the office specifically instructs you to fax them.
Wellness Way Urgent Care 518-213-0227 Walk-in non-life-threatening urgent care.
Community Care billing / insurance 518-782-3700 Billing, claim and insurance questions.
Emergency 911 Potentially life-threatening emergency.
Getting to the correct entrance

Latham Medical Group map, bus route and parking notes

Latham Medical Group
6 Wellness Way
North Entrance, First Floor, Suite 114
Latham, NY 12110
Driving

Wellness Way is just off Route 9 and near the Northway.

Bus

CDTA route 182 serves the Wellness Way – CDPHP/Community Care Physicians stop.

Rideshare / Medi Cab

If 6 Wellness Way is not recognized, try the former address name 6 Autopark Drive.

Construction through spring 2027: The neighboring building project is changing parking and traffic patterns. Follow on-site signage on the day of your appointment instead of assuming your previous route is still open.
10 patient questions answered

Latham Medical Group Latham NY frequently asked questions

Where is Latham Medical Group located?

It is at 6 Wellness Way, North Entrance, First Floor, Suite 114, Latham, NY 12110. The phone number is 518-785-5881.

What are Latham Medical Group’s hours?

The office is open Monday-Friday from 8 a.m.-5 p.m. The practice also has an after-hours on-call physician system.

Can I schedule online?

Existing patients can self-schedule eligible sick, office and follow-up visits. Annual physicals must still be scheduled by phone.

What portal does Latham Medical Group use?

The practice uses mycareDOT powered by FollowMyHealth. Established patients can use it for non-urgent messages, refills, appointment requests and test results.

Is urgent care in the same building?

Yes. Urgent Care Center of Latham is at 6 Wellness Way, North Entrance, Suite 111 and accepts walk-ins age three months and older.

Can I get blood work at Wellness Way?

Yes. LabCare Latham is in Suite 103 and is open Monday-Friday from 6:30 a.m.-4:15 p.m. Walk-ins are accepted for eligible Community Care patients.

Does Latham Medical Group offer sports medicine?

Yes. Dr. Kristine Campagna provides Friday-morning sports-medicine care for patients over age 14, including patients with PCPs outside the Community Care network.

Does Latham Medical Group accept Medicare?

The current insurance list includes Medicare/Railroad Medicare and several Medicare Advantage products. Verify your exact plan before the visit.

What happens if I miss an appointment?

Community Care’s current financial policy lists a $50 primary-care no-show fee when an appointment is not cancelled with at least 24 hours’ notice.

What should I do for an emergency?

Call 911 or go to the nearest emergency department for a life-threatening emergency. For a serious but uncertain problem, call Latham Medical Group so clinical staff or the after-hours physician can help route you appropriately.

Final live actions

Official Latham Medical Group tools

The main patient instructions are explained above. Use these official systems when you are ready to complete a live appointment, portal, payment or records action.

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