Virtual-first specialty care · patient accounts, prescriptions, insurance and records
KMG Medical Group Is the Clinical Team Behind the Screen — Not a Traditional Walk-In Clinic
If the name KMG Medical Group appeared on a medical document, insurance record, prescription or telehealth paperwork, you may wonder why you do not remember visiting a clinic with that name.
KMG is a national virtual-first medical provider group. Its clinicians deliver care through consumer-facing digital health services rather than asking most patients to make appointments at a building labeled “KMG Medical Group.”
This guide explains which platforms connect patients with KMG, how virtual treatment works, what KMG can and cannot treat remotely, insurance and self-pay rules, prescriptions, laboratory testing, medical records, privacy rights and exactly which support route to use when something goes wrong.
KMG CLINICAL REVIEW
SECURE
INTAKE REVIEWED
TREATMENT DECISION
FOLLOW-UP ROUTE
CLINICAL DECISION
Care plan ready
HAIR
WOMEN’S CARE
MIGRAINE
Quick answer:
KMG Medical Group is a virtual clinical provider organization. Patients usually enter care through brands such as Keeps, Nurx, Cove or another affiliated digital-health platform. The brand provides the patient-facing technology and support experience; a KMG clinician may provide the actual medical evaluation and treatment.
KMG telehealth is not an emergency service.
If you have a potentially life-threatening medical emergency, call 911 or go to the nearest emergency department. Do not wait for an account message, prescription response or virtual clinician review.
Care model
National virtual-first medical provider group.
Visit type
Mostly asynchronous, messaging, audio or video telehealth.
Core specialties
Sexual health, dermatology, hair, migraine, brain health and more.
Insurance
Selected commercial coverage; government plans excluded by KMG payment terms.
Records
Request through your account or medicalrecords@thirtymadison.com.
Start here
Why you may see “KMG Medical Group” even though you used another healthcare brand
PATIENT-FACING PLATFORM
The name you recognize
You may sign up through a platform such as Keeps, Nurx, Cove or another affiliated service. The platform handles account access, intake technology, support, payment infrastructure and other non-clinical functions.
This is usually where you log in, message support, track treatment and manage your account.
CLINICAL PROVIDER
KMG Medical Group
A KMG physician or advanced-practice clinician may review your medical history, assess symptoms, determine whether telehealth is appropriate and make the clinical treatment decision.
This is why KMG may appear on medical records, provider documentation or clinical consent forms.
PHARMACY / LAB / OUTSIDE CARE
Separate healthcare partners
Prescriptions may be transmitted to a pharmacy, and laboratory testing may occur through an outside laboratory. A KMG provider may also direct you to local in-person care when virtual treatment is not appropriate.
A single digital-care episode can therefore involve several legally separate organizations.
Best troubleshooting rule:
Start with the brand through which you received care. Use KMG-specific privacy or records contacts when you need the clinical record itself, a privacy request or another issue specifically involving the medical group.
Patient-facing care routes
Which platforms connect patients with KMG Medical Group?
KMG itself is not designed as a broad consumer appointment marketplace. Patients generally enter the clinical system through a condition-focused healthcare brand.
MEN’S HAIR CARE
Keeps
Keeps focuses on men’s hair-loss evaluation and ongoing treatment. KMG providers contracted with Keeps are licensed for the states in which they treat patients.
Current Keeps support:
551-290-3248
·
help@keeps.com
Open Keeps
WOMEN’S & SEXUAL HEALTH
Nurx
Nurx provides virtual care across reproductive health, sexual health and selected dermatology services. KMG’s current telehealth consent lists a dedicated Nurx support route.
Current Nurx support:
551-290-3134
·
nurx-support@thirtymadison.com
Open Nurx
MIGRAINE CARE
Cove
Cove focuses on virtual migraine assessment, treatment planning, prescription care and ongoing migraine management.
Current Cove support:
877-456-2683
·
care@withcove.com
Open Cove
2026 CLINICAL ENTITY CONNECTION
Remedy
Current Remedy Meds legal terms identify KMG Medical Group MO, P.C. and affiliates among the professional entities that may provide clinical telemedicine services through Remedy’s remote-treatment programs.
Current Remedy support:
551-239-9025
·
support@remedymeds.com
Open Remedy
Do not use an old Facet link for new dermatology care.
Thirty Madison’s patient dashboard states that Facet stopped providing care and accepting patients in April 2025 and directs people looking for virtual dermatology care toward Nurx.
2026 organization update
KMG, Thirty Madison and Remedy: what changed?
KMG’s public website still describes the medical group as powering care for Thirty Madison. At the same time, current 2026 Remedy legal documents identify KMG and its affiliates among the medical professional entities that provide clinical services through Remedy.
What patients should not assume
- KMG has not suddenly become a walk-in Remedy clinic.
- Every Remedy patient is not necessarily treated by the same professional entity.
- Every Thirty Madison account has not automatically moved into one shared patient portal.
- Brand-specific support channels still matter.
What the 2026 legal documents show
- KMG remains a clinical professional group.
- Consumer technology companies remain legally separate from clinical providers.
- Clinical diagnosis and prescribing decisions belong to licensed clinicians.
- Administrative companies facilitate technology, support and payment functions.
Practical takeaway:
If you need help with an existing Keeps, Nurx or Cove account, use that brand’s support system. If your care occurred through Remedy, use Remedy’s current portal and support. Use KMG’s records and privacy contacts for the underlying clinical information when appropriate.
Specialized virtual care
What conditions does KMG Medical Group treat?
KMG publishes a broad range of specialty service areas, but the available treatment pathway depends on the platform through which the patient enters care.
KMG-published care categories and examples
| Clinical area |
Examples published by KMG |
Important limitation |
| Sexual & reproductive health |
Birth control, emergency contraception, herpes, HIV prevention through PrEP, HPV, STI care, UTI and vaginitis. |
Eligibility depends on state, service, symptoms and clinician assessment. |
| Dermatology |
Acne, cosmetic dermatology, eczema, fungal rashes, hair loss, melasma, psoriasis and rosacea. |
Some skin findings require better images, testing or an in-person examination. |
| Brain health |
Cluster headache, migraine, insomnia and mental-health care. |
Neurologic emergencies or conditions requiring hands-on examination need local care. |
| Hair health |
Men’s hair-loss assessment and treatment through Keeps and hair-related care through other affiliated offerings. |
A prescription is never guaranteed solely because the patient completes an intake. |
| Weight-management care |
Current Remedy legal documents identify KMG among professional entities used for remote weight-loss clinical services. |
The treating professional entity and prescribed treatment depend on the individual program and clinician. |
A service appearing online does not mean telehealth is appropriate for every patient.
A KMG clinician can determine that symptoms, images, records or history are not sufficient and direct the patient toward local in-person care.
Patient journey
How KMG Medical Group telehealth works from intake to follow-up
1
Choose service
Enter through the appropriate affiliated healthcare brand.
2
Complete intake
Provide current symptoms, history, medication and other requested information.
3
Clinical review
A licensed provider reviews the information and determines whether virtual care is appropriate.
4
Care decision
The clinician may diagnose, educate, recommend treatment, prescribe or refer.
5
Follow-up
Use account messaging, refill workflows or additional visits as directed.
What information can be exchanged during the telehealth process?
Medical intake questionnaires
Health and prescription history
Photos or other clinically relevant images
Sound or video files when appropriate
Laboratory and diagnostic results
Information from medical devices
Secure clinician messages
Audio or video consultation when required
Preparation tip:
The quality of a virtual decision depends heavily on the information submitted. Include current medications, allergies, previous treatment failures, significant diagnoses and clear photos when the platform requests them.
Not every visit is a video call
What “asynchronous telehealth” means at KMG Medical Group
KMG says it uses a largely asynchronous care model. That means the patient and clinician do not necessarily need to be online at the same exact moment.
Patient sends information
You complete structured medical questions and may upload photos, records or test information.
Provider reviews later
A licensed clinician reviews the submitted material and medical history within the platform’s clinical workflow.
Follow-up can be added
The clinician may request more information, an audio or video interaction, testing or an in-person evaluation before reaching a final decision.
Do not mistake asynchronous care for automated treatment.
KMG’s informed consent describes a provider making the medical decision after reviewing the patient’s clinical information. Completing an online questionnaire does not itself guarantee diagnosis or medication.
When virtual care is not enough
Why a KMG clinician may stop the online process and refer you elsewhere
The photos are not clear enough
The provider may ask you to upload better images or obtain an in-person examination.
Important medical history is missing
The clinician may request records, medication details or additional answers before treatment.
A physical examination is necessary
Certain conditions cannot be safely diagnosed through remote information alone.
Laboratory testing is required
A clinician may direct you to an outside testing location before treatment is started or continued.
Symptoms suggest an emergency
KMG does not provide emergency treatment and directs patients to emergency services.
Prescribing would not be clinically appropriate
The provider can decline to prescribe or recommend another treatment route.
Your state or location creates a licensing problem
Telehealth providers generally must be appropriately licensed for the location where the patient is physically receiving care.
Technology fails
The visit may need to be rescheduled or converted to another communication method if the clinician cannot obtain adequate information safely.
Your physical location matters.
KMG’s consent says a patient may be asked to confirm identity and physical location before or during the telehealth consultation.
Provider decision required
How prescriptions work with KMG Medical Group
Complete the medical intake accurately
Include current prescriptions, over-the-counter medicines, allergies and previous treatment reactions.
The provider reviews clinical appropriateness
A requested drug is not automatically approved simply because it appears as an option on a consumer platform.
Additional information may be requested
The provider can ask for photos, testing, records or another consultation before deciding.
The clinician chooses whether to prescribe
KMG’s telehealth consent expressly states that there is no guarantee a prescription will be issued.
You may select your pharmacy
KMG’s consent states that if a provider does issue a prescription, the patient has the right to select the pharmacy.
Follow the platform’s refill process
Refill timing and subscription rules vary between Keeps, Nurx, Cove, Remedy and other service lines.
E-prescribing infrastructure:
KMG’s current informed-consent document identifies DoseSpot and Surescripts among systems used in support of prescription history and electronic prescribing.
Never change dose, combine treatments or stop an important prescription solely because an order shipment is delayed.
Contact the clinical team through the platform for individualized medical instructions.
Outside testing may be required
Laboratory tests and outside medical services
Telehealth does not mean every part of treatment happens at home. KMG’s consent explains that tests such as laboratory work or bloodwork may be performed by a third-party laboratory at another location.
Why a test may be ordered
Testing can help confirm a diagnosis, establish treatment safety or monitor a medication.
Who performs it
An outside laboratory or testing facility may perform the test rather than KMG itself.
Who interprets it
The KMG clinician can review the result in the context of your history and treatment plan.
Billing warning:
Before completing an outside test, ask whether the laboratory bills separately and whether the laboratory itself is in your insurance network. A KMG-covered consultation does not automatically mean every outside laboratory is covered.
Commercial coverage only where available
Does KMG Medical Group accept insurance?
KMG says it is in network with a growing number of commercial health plans and works with health plans and employers to provide selected services as covered benefits.
Government-plan exclusion:
KMG’s central payment agreement currently states that the Medical Group does not accept government health insurance plans, including Medicare, Medicaid and Tricare, or their affiliated managed-care plans.
If you plan to use commercial insurance, verify all four items
The specific KMG-affiliated service accepts your insurer
The treating KMG provider participates in your exact plan
The condition or service is covered under your benefits
Any required referral or authorization is completed
You know the expected copay
You understand the deductible and coinsurance
Outside labs or pharmacies are separately verified
Your current insurance information is saved in the account
Insurance call script
“I am receiving telehealth care through [Keeps/Nurx/Cove/other platform], and the clinical provider may be KMG Medical Group. Is KMG and the treating provider in network under my exact plan for this service? Do I have a copay, deductible, referral or authorization requirement?”
Why exact provider verification matters:
KMG’s payment agreement places responsibility on the patient to confirm that the provider seen is participating under the patient’s insurance policy.
No insurance required for eligible self-pay services
How KMG Medical Group self-pay works
KMG’s payment agreement allows patients to purchase services without using insurance.
You may be self-pay because
- You do not have health insurance.
- KMG does not accept your insurance.
- Your insurance does not cover the service.
- You choose not to use insurance for the service.
What self-pay means
- You accept responsibility for the stated service price.
- Brand-specific subscription or medication charges may be separate.
- Outside pharmacy or laboratory fees may be separate.
- Prices can differ across condition-specific platforms.
There is no single universal “KMG appointment price.”
Consumer pricing is attached to the specific care platform, consultation, treatment or subscription. Check the exact service price before completing checkout.
Privacy option worth knowing:
KMG’s privacy notice states that when you pay a healthcare item or service in full out of pocket, you may request that PHI relating solely to that paid-in-full item or service not be disclosed to your health plan, where the legal requirement applies.
Understand what you are paying
How KMG insurance billing and patient responsibility work
Provide current insurance information
Outdated or incomplete insurance information can lead to denial and leave the patient responsible for the balance.
KMG may submit the claim
For accepted insurance, KMG can assist with submitting eligible claims to the insurer.
The insurer determines benefits
Your insurance policy remains an agreement between you and the insurance company.
Copays can be due when service is rendered
KMG’s payment terms state that required insurance copays are due at the time of service.
Deductible and coinsurance can remain yours
Insurance acceptance does not mean the plan pays 100 percent.
Missing authorization can become expensive
KMG’s agreement says the patient is responsible for obtaining required referrals and authorizations before care.
If an insurance claim is denied
“My telehealth service was provided through [brand] by KMG Medical Group on [date]. The claim was denied for [reason]. Can you confirm whether the provider was submitted correctly, whether my insurance information was current, and whether the claim can be corrected or needs an authorization, referral or appeal?”
Subscription charge vs. medical charge:
A consumer platform can have administrative, subscription, medication or other charges in addition to professional medical services. Review the specific brand’s account and receipt before assuming every charge represents the KMG clinician consultation itself.
Clinical record access
How to request KMG Medical Group medical records
KMG’s current telehealth consent gives patients two direct ways to request or send a copy of their medical record.
ACCOUNT
Request through your profile
Log into the patient account for the service you used, open the account profile and submit the medical-record request through the available message or request workflow.
Best when you still have active access to the original platform.
EMAIL
Contact KMG records directly
KMG’s current informed-consent document lists:
medicalrecords@thirtymadison.com
Best when you cannot find the correct account workflow or need records sent to another provider.
FORMER FACET PATIENT
Use the former Facet care route
Thirty Madison’s deactivated Facet page directs former Facet patients seeking records to
help@facetcare.com.
Use this route specifically for records from the discontinued Facet service.
What information makes a records request easier to process?
Your full legal name
Date of birth
Email associated with the patient account
Healthcare brand used
Approximate dates of care
Specific records or date range requested
Receiving provider or destination when transferring
Any required authorization information
Electronic-copy advantage:
KMG’s current privacy notice says an electronic copy of PHI is provided without a copying charge, unless a copy on CD is requested. Paper copies can have reasonable copying costs.
Do you need the whole chart?
If another doctor only needs recent consultation notes, medication history and relevant test results, requesting that specific information can be easier to manage than asking for every record ever stored.
HIPAA rights
KMG Medical Group privacy rights most patients never use
KMG’s Notice of Privacy Practices gives patients several rights relating to protected health information.
Your KMG health-information rights and what they mean
| Right |
What it means |
Practical use |
| Inspect or receive PHI |
You can look at and request a copy of medical and billing records used to make decisions about your care. |
Useful when changing doctors, reviewing treatment or checking a disputed bill. |
| Request amendment |
You can ask KMG to amend information you believe is wrong or incomplete. |
Useful for incorrect medication history, demographic data or medical-history errors. |
| Accounting of disclosures |
You can request certain disclosure information covering the previous six years. |
Useful when you want to understand certain non-routine disclosures of your health information. |
| Restriction request |
You can ask KMG to restrict certain uses or disclosures. |
Especially relevant to care you paid for fully out of pocket when you do not want that item disclosed to the health plan and applicable law requires the restriction. |
| Confidential communication |
You can ask KMG to communicate with you in a way that you believe is more confidential. |
Useful when shared mail, email or telephone access creates privacy concerns. |
| Representative |
An appropriately authorized guardian or person with medical power of attorney can exercise rights on your behalf. |
Useful for legally authorized caregiving or decision-making. |
This mailing address is a privacy/administrative contact—not a patient walk-in clinic.
Do not travel there expecting an in-person KMG appointment.
Accuracy matters
How to correct information in a KMG medical record
Get a copy first
Review the actual clinical record rather than relying on what you remember seeing in a patient dashboard.
Identify the exact entry
Note the service date, section and information you believe is incorrect or incomplete.
Explain the requested correction clearly
State what the record currently says and what you believe it should say.
Provide supporting information when available
Pharmacy records, previous medical notes or corrected demographic information may help establish the request.
Submit the amendment request through the privacy route
KMG’s privacy notice recognizes the patient’s right to request an amendment.
Keep the written response
KMG may decline an amendment request, but its notice states that it will provide the reason in writing within the applicable timeframe.
Published response period:
KMG’s current privacy notice says that if an amendment request is denied, the Medical Group will explain why in writing within 60 days.
Use the brand that delivered the care
KMG Medical Group patient support contacts
Support is not the same as medical advice.
Customer-support teams can help with accounts, billing, shipment and workflow questions. Clinical treatment questions should be sent to the licensed care team through the patient platform.
Problem solver
KMG Medical Group troubleshooting: use this route before sending multiple support requests
You cannot find “KMG” in your app
Open the consumer healthcare platform you originally used. KMG is the clinical entity and may not have a separate patient-facing dashboard under its own name.
You need a medication refill
Use the refill or clinician-message workflow inside the original brand account rather than emailing KMG’s privacy or records department.
You need an old consultation note
Request your record through the account profile or medicalrecords@thirtymadison.com.
Your insurer does not recognize the consumer brand
Ask whether the claim was submitted under the professional provider entity or treating clinician, which may differ from the brand name you recognize.
You received a denied claim
Check the treating provider’s participation, referral or authorization requirements, service coverage and the insurance information saved in the account.
Your pharmacy has no prescription
Confirm the pharmacy selected in your account, then contact the clinical team through the service platform.
A lab says it has no order
Contact the platform’s clinical support and confirm which laboratory and location the order was sent to.
You want to correct a medical-history error
Request the record and use KMG’s privacy/amendment process rather than simply changing profile text and assuming the clinical chart changed.
Your account is closed but you need records
Use the medical-record email rather than attempting to reopen treatment solely to access historical documents.
Your symptoms have become severe
Do not wait for digital support. Use local urgent or emergency medical care according to the severity of the symptoms.
Before submitting an intake
What information should you have ready for KMG virtual care?
Government-issued identification when requested
Your current physical location
Complete medication and supplement list
Medication allergies and previous reactions
Past diagnoses relevant to the requested treatment
Previous treatment failures or side effects
Pregnancy or reproductive information when clinically relevant
Recent laboratory results when requested
Clear photographs for image-based conditions
Current pharmacy information
Current commercial insurance details when using coverage
Local primary-care contact for broader medical coordination
KMG’s own consent encourages patients to maintain local primary care.
Virtual specialty treatment is described as an addition to—not a replacement for—overall primary medical care.
Telehealth safety
What KMG virtual care cannot guarantee
No guaranteed prescription
The provider decides whether medication is medically appropriate.
No guaranteed virtual diagnosis
The clinician can decide that examination, better images, testing or local care is necessary.
No emergency response
KMG telehealth providers do not replace emergency medical services.
Technology has clinical limits.
KMG’s consent notes that delays can occur because of equipment, communication failures or provider availability and that inadequate transmitted information can require another consultation or in-person evaluation.
10 patient questions
KMG Medical Group frequently asked questions
What is KMG Medical Group?
KMG is a national virtual-first clinical provider group. Its licensed providers deliver care through affiliated digital healthcare platforms rather than primarily through physical KMG walk-in clinics.
Which brands use KMG Medical Group?
Current KMG and Thirty Madison materials connect KMG with Keeps, Nurx and Cove. Current 2026 Remedy legal terms also identify KMG Medical Group MO, P.C. and affiliates among professional entities used to provide telemedicine clinical care.
Can I schedule directly with KMG Medical Group?
Patients normally start through the condition-specific platform that provides the patient experience. If KMG is the clinical provider for that service, an eligible patient is then connected with a KMG clinician.
What does KMG Medical Group treat?
Published service areas include sexual and reproductive health, dermatology, hair loss, migraine, insomnia, mental-health services and other specialty telehealth care. Available conditions differ by platform and state.
Does KMG Medical Group accept insurance?
KMG participates with selected commercial health plans. Its central payment agreement states that Medicare, Medicaid, Tricare and their affiliated government managed-care plans are not accepted by the Medical Group.
Can I use KMG without insurance?
Yes. KMG permits self-pay services when a patient has no insurance, the plan is not accepted, the service is not covered or the patient chooses not to use insurance.
How do I get my KMG medical records?
Request them from the profile or message system in your patient account or email medicalrecords@thirtymadison.com. Records can also be sent to another healthcare provider when properly requested.
Who do I contact about KMG privacy?
The KMG Privacy Officer can be contacted at 844-990-0267 or privacy@thirtymadison.com. The published privacy mailing address is 82 Nassau St., #61392, New York, NY 10038.
Can KMG prescribe medicine online?
Yes, when a KMG clinician determines that prescribing is clinically appropriate and legally permitted. Completing an online intake never guarantees a prescription.
Does KMG handle medical emergencies?
No. KMG states that its providers do not address medical emergencies. Call 911 or go to the nearest emergency department for potentially life-threatening symptoms.
Final live actions
Use the correct official system for the final patient action
KMG’s structure, insurance rules, records process and telehealth limitations are explained above. Use an official system below only when you need to sign in, start care, contact support or complete a live request.
