Dubuque and the Tri-State area · Current clinics, portal, urgent care, billing and old records
Use the Former Grand River Medical Group Clinics After the UnityPoint Transition
Grand River Medical Group no longer operates as a separate medical-group brand. Its Dubuque-area physicians, providers, employees and clinics became part of UnityPoint Clinic on May 4, 2025.
The doctors and many familiar phone numbers remained, but the clinic names, patient portal, signs, bills and medical-record process changed. This guide explains exactly where current patients should go and how to retrieve information from care received before the transition.
PATIENT CARE MOVING SAFELY
GRAND RIVER MEDICAL GROUP
LEGACY CLINIC SYSTEM
UNITYPOINT CLINIC
MYUNITYPOINT + EPIC
Grand River Medical Group closed under that name in May 2025. Do not assume an old website, portal bookmark, bill-pay page or directory listing is still the correct place for current care. Current clinics are operated by UnityPoint Clinic.
The transition did not automatically cancel existing appointments. UnityPoint stated that previously scheduled Grand River Medical Group appointments would be honored and transitioned, while clinics, hours and phone numbers initially remained the same.
Transition date
May 4, 2025.
Current organization
UnityPoint Clinic in the Dubuque region.
Current portal
MyUnityPoint, powered by MyChart.
Legacy records
Formerly stored in eClinicalWorks.
Information review
Official details checked August 5, 2026.
Start with the correct department
Which current service solves your Grand River Medical Group problem?
CURRENT CLINICAL CARE
You need your doctor, a visit or a refill
Use the current UnityPoint Clinic location, physician directory or MyUnityPoint. Former Grand River physicians now appear under UnityPoint names.
Use for: appointments, current test results, routine messages, refill requests, pre-check-in and new clinical care.
LEGACY ACCOUNT OR RECORD
You need information from before May 2025
Older records may remain in eClinicalWorks even when the most important clinical information was migrated into Epic.
Use for: missing old notes, past laboratory results, legacy images, former portal documents and old Grand River balances.
URGENT OR EMERGENCY CARE
You need help today
Check for a same-day primary-care visit, use UnityPoint urgent care for a non-life-threatening problem, or call 911 for an emergency.
Do not wait for a portal response when symptoms could threaten life, breathing, blood flow or neurologic function.
What changed in May 2025
Grand River Medical Group is now part of UnityPoint Clinic
Grand River Medical Group announced integration
The organization and UnityPoint Clinic announced their planned partnership in February 2025.
The transition was finalized
On May 4, 2025, Grand River physicians, advanced practice providers and employees became part of UnityPoint Clinic.
Clinic operations continued
Existing appointments were transferred, and patients were told that locations, hours and phone numbers would initially remain unchanged.
Patient-facing names changed
New UnityPoint Clinic names and logos began appearing on buildings, appointment messages and billing statements.
The electronic record changed
Current care moved into Epic and MyUnityPoint, while legacy Grand River records remained associated with eClinicalWorks.
What stayed familiar: Many patients continued with the same physician, provider team, office address and phone number even though the organization name changed.
What should be updated: Replace old portal bookmarks, save the new UnityPoint clinic name, check the logo on every bill and verify where pre-2025 records are stored.
Current Dubuque-area clinic directory
Former Grand River Medical Group locations under their current names
Current UnityPoint Clinic names, addresses and published hours
| Current location |
Address |
Phone |
Published hours or note |
| Family Medicine – Dubuque |
4025 Westmark Drive, Dubuque, IA 52002 |
563-583-9300 |
Monday-Friday, 7:30 a.m.-5 p.m. |
| Multi-Specialty – Dubuque |
1515 Delhi Street, Suite 100, Dubuque, IA 52001 |
563-557-9111 |
Monday-Friday, 6:30 a.m.-5 p.m. |
| Pediatrics – Dubuque |
1500 Delhi Street, Suite 3500, Dubuque, IA 52001 |
563-557-3900 |
Monday-Friday, 8 a.m.-5 p.m. |
| Nephrology and Hypertension |
1500 Delhi Street, Suite 2100, Dubuque, IA 52001 |
563-589-4835 |
Monday-Friday, 8 a.m.-5 p.m. |
| Urgent Care – Warren Plaza |
3500 Dodge Street, Suite 135, Dubuque, IA 52003 |
563-557-3935 |
Weekdays 7:30 a.m.-7 p.m.; weekends 8:30 a.m.-4 p.m. |
| Urgent Care – Southeast |
245 Railroad Avenue, Suite F1, Dubuque, IA 52003 |
563-557-3930 |
Check live availability or call before traveling. |
| Family Medicine – Peosta |
8456 Commercial Court, Suite 100, Peosta, IA 52068 |
563-557-3960 |
Monday-Friday, 8 a.m.-5 p.m. |
| West Radiology |
4025 Westmark Drive, Dubuque, IA 52002 |
563-589-4036 |
Monday-Friday, 7:30 a.m.-5 p.m. |
| West Laboratory |
4025 Westmark Drive, Dubuque, IA 52002 |
563-589-9300 |
Monday-Friday, 7:30 a.m.-5 p.m. |
Confirm the suite and department. The Delhi Street medical complex contains several clinics and independent practices. A general Delhi Street address is not enough to identify where you should check in.
Current appointment workflow
How to schedule with a former Grand River Medical Group provider
Search under the UnityPoint name
Enter the physician’s name in the UnityPoint provider directory. Do not assume the doctor disappeared because the old Grand River profile no longer opens.
Confirm the current clinic
Physicians may work at Westmark Drive, Delhi Street, Peosta, urgent-care sites or another UnityPoint location.
Check whether online scheduling is offered
Some providers display a Schedule Online option. Other appointment types still require a phone call.
Identify yourself as a former Grand River patient
This can help staff search both the current Epic chart and legacy eClinicalWorks information.
Update insurance and contact information
Bring the current insurance card and verify your mailing address, email, mobile number, pharmacy and emergency contact.
Ask whether records must be requested
The most important information may have migrated, but older notes or results may still require a legacy-record search.
Complete MyUnityPoint pre-check-in
Review demographics, allergies, medications and current health information before the visit when the option appears.
Save the current clinic name
Record the UnityPoint location name, address, suite, direct phone and arrival time.
Appointment call script
“I was previously a Grand River Medical Group patient of [provider]. I need an appointment for [reason]. Is the provider now at this UnityPoint Clinic location? Do you have my current Epic chart and older eClinicalWorks information, and is there anything I need to request before the visit?”
Current online account
What MyUnityPoint can do for former Grand River patients
A
Appointments
Schedule eligible visits, review upcoming appointments and use Fast Pass for earlier openings.
✓
Pre-check-in
Confirm demographics, allergies, medications and health information before arrival.
M
Secure messages
Send non-urgent questions and communicate with the current care team.
Rx
Refill requests
Request renewal of medications shown as eligible for refill.
R
Results and notes
Review available laboratory results, imaging reports, visit notes and health history.
$
Billing
View current balances, request itemized bills, make payments and apply for assistance.
V
Virtual care
Use virtual urgent care for eligible minor conditions when located in a supported state.
P
Proxy access
Manage an eligible child’s or dependent adult’s health information with approved access.
D
Document Center
Download available records through Menu, My Record and Document Center.
Portal responses are not immediate. UnityPoint says most non-urgent questions receive a response in approximately two to three business days.
Some detailed clinical messages may be billed. Messages requiring a provider to evaluate a new symptom, change medication or review a chronic condition may be submitted to insurance. UnityPoint lists a possible cost of approximately $36 to $70 for some patients with no coverage or a high deductible.
Two electronic record systems
Why older Grand River Medical Group information may be missing
Former Grand River Medical Group records were housed in eClinicalWorks, commonly shortened to eCW. UnityPoint transferred the most pertinent information into its Epic system, which powers MyUnityPoint.
Information likely to appear in MyUnityPoint
- Current medication and allergy information
- Recent problem-list information
- Current UnityPoint visits
- Results released through Epic
- Current appointment and billing activity
Information that may require a legacy search
- Older Grand River office notes
- Historical laboratory results
- Old referral documents
- Scanned forms and correspondence
- Complete historical record sets
Your doctor can see the history, but you cannot
Some migrated clinical data may be available to the care team without appearing as a downloadable portal document.
An old result is absent
Submit a formal records request identifying the test, approximate date and former Grand River location.
You need a complete chart for another provider
Ask for both current UnityPoint records and the former Grand River record range.
You still have an eCW login
Do not rely on indefinite access. Download needed information or request a formal copy while legacy records remain available.
Best request wording: “Please search both Epic and the former Grand River Medical Group eClinicalWorks record for the requested date range.”
Same-day non-emergency treatment
Current UnityPoint urgent care options in Dubuque
Warren Plaza
3500 Dodge Street, Suite 135
Dubuque, IA 52003
Phone: 563-557-3935
Monday-Friday: 7:30 a.m.-7 p.m.
Saturday-Sunday: 8:30 a.m.-4 p.m.
Southeast
245 Railroad Avenue, Suite F1
Dubuque, IA 52003
Phone: 563-557-3930
Check live hours and availability before traveling.
Conditions urgent care commonly treats
Cold, cough and flu symptoms
Sore throat and ear infection
Minor burns and cuts
Sprains and minor injuries
Urinary tract infection symptoms
Rash and minor eye concerns
Certain rapid tests
Possible uncomplicated fracture at equipped locations
Save Your Spot is not a guaranteed appointment. It provides a projected arrival time based on the current queue. New patients and differing medical needs can change the actual wait.
Virtual urgent care: UnityPoint lists virtual visits daily from 8 a.m. to 8 p.m. for patients age two and older who are physically located in Iowa, Illinois, Nebraska or South Dakota. Age limits differ for certain conditions.
Use emergency care for chest pain or shortness of breath. Also call 911 for stroke signs, heavy bleeding, a prolonged seizure, severe trauma, major burns, sudden weakness or another life-threatening condition.
Routine and ongoing care
Primary-care services available through the current clinics
FM
Family medicine
Ongoing care for children, adults and older patients, including prevention and chronic-condition management.
IM
Internal medicine
Prevention, diagnosis and treatment of adult health conditions.
PD
Pediatrics
Well-child care, immunizations, illness visits, sports injuries and complex pediatric-condition management.
WH
Women’s health
Preventive and primary-care services across different life stages.
TM
Travel medicine
Selected providers offer pre-travel consultation, risk review and vaccination guidance.
PV
Preventive visits
Physical exams, vaccinations, screenings and personalized risk-reduction planning.
Bring a complete medication list
Bring current insurance cards
Update the preferred pharmacy
List outside hospital or specialist visits
Mention missing legacy records
Complete portal pre-check-in
Multi-specialty care
Services at UnityPoint Clinic Multi-Specialty – Dubuque
UnityPoint Clinic Multi-Specialty – Dubuque
1515 Delhi Street, Suite 100
Dubuque, IA 52001
Phone: 563-557-9111
Specialty, common purpose and preparation tip
| Service |
What it generally addresses |
What to confirm before scheduling |
| Internal medicine |
Adult prevention, diagnosis, medication management and complex chronic conditions. |
New-patient status and whether older Grand River records are visible. |
| Endocrinology |
Diabetes, thyroid conditions, hormone disorders and related metabolic concerns. |
Referral, recent laboratory results and glucose-device information. |
| Digestive health |
Persistent digestive symptoms, liver conditions and gastrointestinal evaluation. |
Referral, previous endoscopy, imaging and laboratory records. |
| Allergy and immunology |
Allergy testing, patch testing, allergy shots, food and drug challenges and immune-system evaluation. |
Medication restrictions before testing and current allergy-service hours. |
| Pulmonology |
Diagnosis and management of lung and breathing disorders. |
Chest imaging, breathing tests, referral and oxygen information. |
| Women’s health |
Preventive services and women’s primary-care needs. |
Visit type, screening history and provider availability. |
Different departments have different hours. The building is generally listed from 6:30 a.m. to 5 p.m. on weekdays, but imaging, allergy and individual physician schedules do not necessarily match the main building hours.
Testing and diagnostic services
Laboratory and imaging options at former Grand River locations
Multi-Specialty laboratory
1515 Delhi Street, Suite 100
Published hours: Monday-Friday, 6:30 a.m.-5 p.m.
Multi-Specialty imaging
1515 Delhi Street, Suite 100
Published hours: Monday-Friday, 8 a.m.-5 p.m.
Westmark services
4025 Westmark Drive
Separate laboratory and radiology services are listed at this location.
Confirm that an order exists
Ask the ordering office where the order was sent and whether it appears in the current Epic system.
Check preparation instructions
Confirm fasting, medication, hydration, contrast or arrival requirements.
Verify authorization
Advanced imaging may require prior approval from the insurance company.
Check the exact testing location
A physician office, laboratory and imaging department may share an address but use different registration areas.
Ask how results will be released
Results may appear in MyUnityPoint before the ordering clinician has discussed their meaning.
A result flag is not a diagnosis. Laboratory ranges and imaging language must be interpreted with symptoms, examination and medical history.
Nephrology and dialysis
Kidney-care services formerly associated with Grand River Medical Group
UnityPoint Clinic Nephrology and Hypertension – Dubuque
1500 Delhi Street, Suite 2100
Dubuque, IA 52001
Phone: 563-589-4835
Monday-Friday: 8 a.m.-5 p.m.
Tri-State dialysis locations currently listed
Dubuque
1500 Delhi Street, Suite 2100B, Dubuque, IA 52001
Manchester
107 South 11th Street, Manchester, IA 52057
Platteville
5 Insight Drive, Platteville, WI 53818
Richland Center
190 North Orange Street, Richland Center, WI 53581
Dialysis schedules are individualized. Do not rely on general office hours for treatment times, weather closures or holiday scheduling. Contact the dialysis unit directly.
Identify the statement before paying
Grand River Medical Group and UnityPoint billing guidance
OLD GRAND RIVER BALANCE
Statement still says Grand River Medical Group
An official UnityPoint location page lists 563-589-4030 for paying a remaining Grand River balance or speaking with the legacy billing office.
CURRENT UNITYPOINT BILL
Statement says UnityPoint Clinic or UnityPoint Health
Use the current UnityPoint bill-pay system or call 1-844-849-1260.
OTHER PROVIDER BILL
The bill is from another medical organization
Laboratory, radiology, anesthesia, hospital and independent specialist charges may use separate account numbers and payment systems.
Current UnityPoint billing contacts and options
| Need |
Contact or path |
Practical instruction |
| Current billing question |
1-844-849-1260 |
Monday-Thursday, 8 a.m.-7 p.m.; Friday, 8 a.m.-6 p.m. Central. |
| Itemized bill |
MyUnityPoint Billing menu |
Open balance details, choose Details or Payments, select Get Itemized Bill and enter the date range. |
| Payment plan |
UnityPoint billing department |
Contact billing before the account becomes seriously overdue. |
| Old Grand River balance |
563-589-4030 |
Have the legacy statement, account number, patient name and service date ready. |
Bill-identification script
“My statement is branded [Grand River Medical Group/UnityPoint Clinic/UnityPoint Health] and is for service date [date]. Which billing system contains this account, what is the guarantor or account number, and how did insurance calculate the remaining balance?”
Coverage changed with the organization
How to verify insurance after the UnityPoint transition
A plan that covered Grand River Medical Group before May 2025 should not be assumed to cover every UnityPoint physician, clinic, hospital or service in the same way.
Use the full plan name
Give the insurer, product and network shown on the card.
Verify the current physician name
Ask whether the physician is in network under UnityPoint Clinic.
Verify the exact street address
Network status can differ between clinic and hospital settings.
Describe the planned service
Coverage for an office visit does not guarantee coverage for laboratory work, imaging, allergy testing, dialysis or a procedure.
Ask about referral and authorization rules
Confirm whether the primary-care provider, clinic or insurer must submit the request.
Record the reference number
Save the insurer representative’s name, call date and reference number.
Plan-name warning: UnityPoint specifically advises that listing an insurance company does not mean every plan offered by that company is accepted.
Insurance call script
“My former Grand River provider now practices through UnityPoint Clinic. Is [provider] at [exact clinic address] in network under my [complete plan name]? Do I need a new referral or authorization because the organization changed?”
Plan before non-emergency care
How to obtain a UnityPoint cost estimate
Ask the insurance company
The insurer may estimate the allowed amount, deductible, copay and coinsurance using the exact provider and service.
Use MyUnityPoint
The portal includes self-service estimates for many common laboratory, imaging and procedural services.
Request a personalized estimate
Call 1-833-23-PRICE for a UnityPoint estimate based on planned services and insurance.
Physician professional charge
Clinic or hospital facility fee
Laboratory charge
Imaging charge and interpretation
Procedure or supply charge
Insurance deductible and coinsurance
An estimate is not a final bill. The actual service, additional testing, complications, insurance processing and separate professional charges can change the total.
Payment plans and financial assistance
Help paying a current UnityPoint Clinic bill
Information usually needed for an assistance request
Household size
Household income
Assets and expenses
Recent income documentation
Insurance information
Patient account details
Apply before ignoring the bill. UnityPoint states that payment arrangements and financial assistance may be available. Unresolved balances can continue through the collection process.
Former clinic record request
How to request Grand River Medical Group medical records
Identify the record system
State whether the care occurred before or after the May 2025 transition.
Name the former clinic
Include the physician and old Grand River location when known.
Use a specific date range
A clear beginning and ending date helps staff search the correct system.
Select the exact information
Request office notes, laboratory results, radiology reports, billing records, immunizations or the complete chart.
Identify the recipient
Give the person or organization, address, fax, email and purpose.
Choose the format
UnityPoint can provide electronic delivery, mailed paper or CD/DVD, or arranged pickup.
Sign written requests
Written requests require a signature. Legal representatives may need supporting documentation.
Confirm receipt and delivery
Verify that the correct date range and both Epic and eCW records were checked.
Medical-record contact for former Grand River Medical Group clinics
| Method |
Official contact |
What to include |
| Phone |
563-557-3926 |
Patient name, birth date, former clinic, dates and request status. |
| Mail |
UnityPoint Clinic, Attn: HIM Department, 4025 Westmark Drive, Suite 200, Dubuque, IA 52002 |
Completed authorization and representative documentation when applicable. |
| Fax |
563-589-2618 |
Signed request and a readable return contact. |
| Email |
UPH_Finley_ROI@unitypoint.org |
Ask about secure submission before sending sensitive information. |
Do not request a birth certificate from the clinic. Healthcare providers maintain medical records, but certified Iowa birth certificates come from the state vital-records system.
Results and medication follow-up
What to do after a test, referral or prescription request
A new result appears before the doctor calls
Wait for the clinical interpretation unless urgent instructions are shown. A result outside the reference range is not automatically an emergency.
An old result is missing
Ask whether it remains in eClinicalWorks and request the precise test and date.
The pharmacy has no refill
Check whether the medication is eligible in MyUnityPoint, confirm the pharmacy and call the current clinic when the supply is low.
The specialist has not contacted you
Confirm that the referral was sent, authorized and received by the correct current UnityPoint location.
The portal message is unanswered
Allow the normal non-urgent response period. Call the clinic when the concern is time-sensitive.
Your symptoms are worsening
Contact the clinical office for updated instructions or use urgent or emergency care according to symptom severity.
Transition troubleshooting
Common Grand River Medical Group problems and their fastest solution
The old website no longer works
Search the provider or location through UnityPoint rather than repeatedly opening the retired Grand River page.
Your doctor is missing from an old directory
Search the doctor’s name in the UnityPoint physician directory and verify the current practice location.
You cannot see old records in MyUnityPoint
Ask Health Information Management to search the former eClinicalWorks record.
You received two different bills
Compare the logos, service dates, account numbers and whether one charge is from a clinic, hospital or independent provider.
Your old balance is not in MyUnityPoint
Call the legacy Grand River balance number at 563-589-4030.
The clinic says your insurance changed
Verify the provider, location and service under the current UnityPoint organization.
A specialist lacks your history
Request both current Epic records and the former Grand River eCW record range.
Your appointment shows a new clinic name
Compare the address, physician and phone number. The name change may reflect the UnityPoint transition rather than a different doctor.
Save Your Spot time changed
Urgent-care arrival times are estimates and can move as higher-priority patients arrive.
You have urgent symptoms while waiting for a reply
Do not wait for a portal message. Call the clinic, use urgent care or call 911 depending on severity.
Local Dubuque patient tips
Practical ways to avoid repeat calls and wasted trips
01
Search the new clinic name
Old Grand River location names may lead to retired pages or incorrect portal links.
02
Save the suite number
Delhi Street contains several medical offices in the same complex.
03
Mention both record systems
Ask whether staff checked Epic and the former eClinicalWorks chart.
04
Check the bill logo
A legacy Grand River balance and a current UnityPoint bill may require different payment routes.
05
Use Save Your Spot carefully
It can reduce uncertainty but does not reserve a fixed clinical appointment time.
06
Call before weekend travel
Urgent-care capacity, holiday hours and weather closures can change.
07
Ask for actual images
A radiology report does not replace the image files when another specialist needs to review them.
08
Update proxy access
Caregivers and parents may need new MyUnityPoint proxy permissions after the system change.
09
Record every reference number
Keep insurance, billing, referral and medical-record confirmation numbers together.
Emergency and crisis care
When not to wait for a former Grand River clinic
Call 911 for a life-threatening medical emergency. Examples include severe chest pain, serious breathing difficulty, stroke symptoms, uncontrolled bleeding, a major traumatic injury, loss of consciousness or a seizure lasting longer than five minutes.
Mental-health crisis: Call or text 988 for immediate crisis support, including suicidal thoughts or concern that someone may harm themselves.
UnityPoint Health – Finley Hospital Emergency Department
350 North Grandview Avenue
Dubuque, IA 52001
Main phone: 563-582-1881
Open 24 hours a day
Main clinic maps
Find the correct former Grand River Medical Group location
Family Medicine and Westmark services
4025 Westmark Drive
Dubuque, IA 52002
Family medicine: 563-583-9300
Multi-Specialty Clinic
1515 Delhi Street, Suite 100
Dubuque, IA 52001
Phone: 563-557-9111
Warren Plaza Urgent Care
3500 Dodge Street, Suite 135
Dubuque, IA 52003
Phone: 563-557-3935
Patient questions answered
Grand River Medical Group frequently asked questions
Is Grand River Medical Group still open?
No. It completed its transition to UnityPoint Clinic on May 4, 2025. Current physician and clinic information appears under UnityPoint names.
Did patients have to change doctors?
The transition announcement said patients would continue receiving care from the same providers and care teams. Individual schedules and availability can still change.
Which portal should I use now?
Use MyUnityPoint for current UnityPoint Clinic care, appointments, results, refill requests, secure messages, billing and available records.
Where are my old Grand River records?
Legacy records were housed in eClinicalWorks. Important information was migrated into Epic, while other older records remain available for an extended period.
How do I request former Grand River records?
Call 563-557-3926 or submit a request to UnityPoint Clinic HIM at 4025 Westmark Drive, Suite 200, Dubuque, Iowa 52002.
Where is the family medicine clinic now?
UnityPoint Clinic Family Medicine – Dubuque is at 4025 Westmark Drive. The phone is 563-583-9300.
Where can I get urgent care?
Current Dubuque locations include Warren Plaza at 3500 Dodge Street and Southeast at 245 Railroad Avenue.
How do I pay an old Grand River bill?
For a remaining bill still branded Grand River Medical Group, an official UnityPoint page lists 563-589-4030. Current UnityPoint bills use the UnityPoint billing system.
What specialties are currently available?
Services include family medicine, internal medicine, pediatrics, women’s health, endocrinology, digestive health, allergy, pulmonology, nephrology, urgent care, laboratory and imaging.
Can I receive financial help?
UnityPoint offers payment plans and financial assistance for eligible patients. Call billing at 1-844-849-1260 or the Dubuque financial counselor at 563-557-2827.
Final live actions
Official tools for current and former Grand River patients
The transition rules, contacts and patient workflows are explained above. Use these official tools when you are ready to complete a live search, login, payment, estimate or records request.
