Iselin, New Jersey · Seven-day primary and specialty care
Plan Your Avenel Iselin Medical Group Visit From Check-In to Follow-Up
Avenel Iselin Medical Group is a long-established Middlesex County practice offering family medicine, internal medicine and multiple specialties from one Iselin campus.
This guide brings the practical patient information together: office and laboratory hours, doctors, appointment routes, telemedicine, mobile pre-check, insurance, billing, vaccinations, specialist preparation, records questions and what to do when a portal or payment does not work.
CARE DEPARTURES
OPEN
FFAMILY CARE7 DAYS
LONSITE LABMON–FRI
SSPECIALISTSCALL
PPORTALONLINE
7-DAY ACCESS
Emergency warning:
Call 911 for chest pain, severe breathing difficulty, stroke warning signs, uncontrolled bleeding, loss of consciousness, a severe allergic reaction or another potentially life-threatening condition. Do not wait for a portal message or routine callback.
Correct organization check:
This guide covers Avenel Iselin Medical Group, LLC at 400 Gill Lane in Iselin, New Jersey. It is the practice using aimgdocs.com, telephone 732-404-1580 and fax 732-404-1594.
One main campus
400 Gill Lane, Iselin, NJ 08830.
Seven-day access
Extended weekday, Saturday and Sunday office hours.
Onsite blood draws
Monday-Friday, 8:45 a.m.-2:45 p.m.
Parking
Free onsite patient parking lot.
Start with the correct department
Which AIMG appointment should you request?
PRIMARY CARE
Family or internal medicine
Start here for routine checkups, physicals, preventive care, stable symptoms, diabetes, medication monitoring, vaccinations and specialist coordination.
Ask for: a new-patient, annual physical, Medicare wellness, sick, follow-up, sports physical or work physical appointment.
SPECIALTY CARE
A focused medical condition
Request the appropriate specialist for heart, digestive, kidney, nerve, muscle, spine, foot, surgical or behavioral-health needs.
Confirm first: referral, prior authorization, provider schedule, records and whether diagnostic testing is available onsite.
PROMPT OR AFTER-HOURS HELP
A concern that should not wait
Call the main office for scheduling guidance. AIMG advertises extended hours, seven-day appointments and access to a 24/7 on-call doctor.
The on-call service is not a substitute for 911 or an emergency department when symptoms may be dangerous.
Best routing sentence:
Tell the scheduler the patient’s age, main symptom or service, when it started, whether it is worsening and which provider the patient normally sees.
Office, hours and direct contacts
Avenel Iselin Medical Group location information
Which number or department should you use?
| Need |
Contact |
What to have ready |
| Appointment or clinical office |
732-404-1580 |
Patient name, date of birth, provider, symptoms, insurance and preferred day. |
| Main-office fax |
732-404-1594 |
Recipient name and department. Confirm before sending sensitive records. |
| Billing department |
732-404-1590 |
Statement, service date, patient account and insurance explanation of benefits. |
| Billing fax |
732-404-1595 |
Use only after billing confirms what document should be faxed. |
| Emergency |
911 |
Location, symptoms, age and immediate safety information. |
Holiday closures
AIMG publishes closures for New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Christmas Eve and New Year’s Eve are listed with reduced hours.
Check before a holiday visit.
Reduced-hour schedules may change by year. Call the main office before traveling on a holiday weekend or the day before a major holiday.
Sunday-hour discrepancy:
The current home, contact and patient-resource pages list Sunday from 9 a.m. to 2 p.m. An older behavioral-health footer displays a different Sunday schedule. Use the main-office schedule and call before travel.
Appointment workflow
How to schedule the correct visit without being rerouted
Identify the visit purpose
Decide whether the patient needs a routine physical, Medicare wellness visit, sick appointment, follow-up, vaccination, laboratory work or specialist consultation.
Call the main scheduling number
Use 732-404-1580. State the department or provider when known.
Give a brief symptom summary
Explain the main concern, when it started and whether it is worsening. This helps staff choose the appointment type and urgency.
Verify provider availability
The practice is open seven days, but every doctor and specialist may not work every day or during every extended-hour period.
Confirm insurance and referral rules
Read the complete insurance product and network. Ask whether a referral or prior authorization is required for specialty care or testing.
Ask whether laboratory work is planned
The onsite blood-draw schedule ends earlier than the medical office. Confirm fasting instructions and whether the lab accepts the order.
Ask about telemedicine
When travel is difficult, ask whether the concern can be evaluated virtually or requires examination, testing or imaging.
Save the complete confirmation
Record the provider, date, arrival time, visit type, fasting instructions, payment and documents required.
Appointment call script
“I need a [new-patient, physical, sick, follow-up or specialist] appointment for [main reason]. The patient is [age] and has [insurance plan]. Which provider is appropriate, is a referral required, can this be virtual, and should we complete laboratory work before or after the visit?”
Current official provider directory
Doctors and clinical providers listed by AIMG
Provider directory shown on the official AIMG website
| Provider |
Department |
Common reason to request this department |
| Marc Mayer, DO |
Family medicine |
Whole-family primary care, preventive visits and chronic-condition coordination. |
| Mitchell Mayer, DO |
Family medicine |
Family primary care, routine and continuing medical needs. |
| Neil Perilstein, MD |
Family medicine |
Children, teenagers, adults and older-adult family care. |
| Alicia Lubin-Baskin, DO |
Family medicine |
Preventive, routine and ongoing family care. |
| Jo Ann Colbert, PA-C |
Family medicine |
Primary-care evaluation and follow-up under the medical-group care team. |
| Kristina Mancini, PA-C |
Family medicine |
Primary-care appointments and continuing health management. |
| Swati Gupta, MD |
Internal medicine |
Adult primary care and chronic-condition management. |
| Shay Ovshayev, DO |
Internal medicine |
Preventive and lifestyle medicine, chronic disease and adult care. |
| Laith Qumei, MD |
Internal medicine |
Adult wellness, screening, chronic conditions, sick visits and follow-up care. |
| Rahul Gokhroo, MD |
Interventional cardiology |
Coronary or peripheral disease, heart testing and cardiovascular treatment. |
| Mayank Patel, MD |
Gastroenterology |
Digestive, liver, gallbladder, bowel and gastrointestinal concerns. |
| Robert Czyzewski, MD |
Nephrology and hospital medicine |
Kidney disease, nephropathy, hypertension and kidney-related conditions. |
| Sang Song, DO |
Physical medicine and rehabilitation |
Spine, nerve, muscle, joint, injury and rehabilitation concerns. |
| Aqsa Siddiqui, DPM |
Podiatry |
Foot and ankle pain, injuries, diabetic foot care and surgical evaluation. |
| David Pertsemlidis, MD, FACS |
General surgery |
Gallbladder, hernia, gastrointestinal and other general-surgical consultations. |
| Esther Pollack, LCSW |
Behavioral health |
Counseling for anxiety, depression, grief, family conflict and life transitions. |
Provider schedules change.
A name appearing in the directory does not guarantee availability on every day that the building is open. Confirm new-patient status and appointment days by calling 732-404-1580.
Primary and specialty care
What each AIMG department treats
Service, common needs and useful preparation
| Department |
Published areas of care |
What to prepare |
| Family healthcare |
Checkups, physicals, diabetes care, injuries, vaccines, spirometry and nebulizer treatments. |
Health history, medications, allergies, home readings and reason for visit. |
| Internal medicine |
Adult preventive care, screening, chronic conditions, sick care and follow-up. |
Medication bottles, prior laboratory results and specialist records. |
| Cardiology |
Heart and vascular disease, coronary conditions, rhythm concerns and cardiac testing. |
Medication list, prior ECGs, imaging, blood-pressure log and referral. |
| Gastroenterology |
Swallowing difficulty, reflux, constipation, diarrhea, inflammatory bowel disease and digestive conditions. |
Symptom and food history, prior endoscopy records, medicines and test results. |
| Nephrology |
Chronic kidney disease, kidney stones, diabetic nephropathy, anemia and difficult hypertension. |
Kidney-function results, urine tests, blood-pressure readings and medicine list. |
| Physical medicine and rehabilitation |
Back and neck pain, herniated discs, nerve damage, arthritis and sports or spine injury. |
Imaging, injury history, therapy records and questions about EMG or nerve-conduction testing. |
| Podiatry |
Foot and ankle injuries, heel pain, bunions, gait issues, arthritis and diabetic foot concerns. |
Shoes normally worn, symptom history, diabetes information and previous imaging. |
| General surgery |
Gallbladder, appendix, hernia and gastrointestinal or endocrine surgical conditions. |
Imaging, referral, medical clearance information and medication or blood-thinner list. |
| Behavioral health |
Anxiety, depression, grief, family conflict, anger, addiction, trauma and life transitions. |
Treatment goals, prior therapy, medicines, safety concerns and insurance authorization. |
Specialist evaluation does not always mean onsite testing or treatment.
Ask whether procedures, imaging, surgery or advanced testing occur at Gill Lane or at an affiliated hospital or outside facility.
Routine, sports and employment care
How to prepare for an AIMG physical examination
Routine physical
AIMG describes review of personal and family history, allergies, vaccination history, lifestyle, vital signs, physical examination and possible laboratory or screening tests.
Sports physical
The visit may include height, weight, blood pressure, pulse, vision, heart, lungs, ears, nose, throat, strength, flexibility, posture and injury history.
Work physical
Depending on employer requirements, the evaluation may involve history, vital signs, vision, hearing, physical examination and job-specific screening.
Bring the actual school, sports or employer form
Complete the patient portion before arrival
Bring glasses, contacts or hearing devices
List current injuries and restrictions
Bring vaccination documentation
Ask whether fasting is required
Confirm whether testing costs are separate
Ask when the completed form will be ready
Preventive care and problem care can be billed differently.
Discussing a new condition or changing treatment during a routine physical may create an additional problem-oriented service under some insurance plans.
Medicare and healthy aging
What AIMG wellness visits can include
M
Medicare wellness review
Medical and family history, current clinicians, prescriptions, routine measurements and personalized health advice.
ADL
Daily-living assessment
Eating, personal hygiene, mobility, dressing and toileting may be reviewed when independence is a concern.
I
Independent-living skills
Shopping, meals, housework, money, transport, medicines and communication can also be discussed.
F
Fall-risk assessment
Prior falls, balance, strength, gait, mobility and practical fall-prevention strategies may be evaluated.
Rx
Medication review
Bring a complete list or the actual medicine containers, including supplements and non-prescription products.
AC
Advance-care planning
The clinician can discuss care preferences and the role of an advance directive.
Medicare wellness is not always the same as a complete head-to-toe physical.
Ask what the scheduled visit includes and how a separate symptom evaluation may be billed.
Immunization services
Vaccinations listed by Avenel Iselin Medical Group
InfluenzaSeasonal flu vaccination.
MMRMeasles, mumps and rubella.
TdapTetanus, diphtheria and pertussis.
HPVHuman papillomavirus vaccination.
MeningitisMeningococcal vaccine options.
Meningitis BSerogroup B meningococcal vaccine.
Hepatitis BHepatitis B immunization.
PneumococcalPrevnar and Pneumovax are listed.
TetanusTetanus protection when clinically appropriate.
PPD testingTuberculosis skin testing.
COVID-19Current product availability should be confirmed.
Travel vaccinesTravel-vaccine questions are routed through RWJBarnabas Health.
Ask whether the vaccine is currently in stock
Bring previous immunization records
Verify age and dose eligibility
Report allergies and previous reactions
Confirm insurance coverage
Ask whether an office visit charge applies
Travel immunization contact:
AIMG directs travel-vaccine questions to RWJBarnabas Health at
973-926-2491. Call early because some travel vaccines require more than one dose or time to become effective.
Vaccine recommendations and product availability change.
Confirm the current vaccine, dose, age requirement, schedule and insurance coverage before traveling to the office.
Atlantic Diagnostic Laboratory
How onsite blood draws work at AIMG
Published blood-draw hours
Monday through Friday from 8:45 a.m. to 2:45 p.m.
Location
Onsite access is provided at the Gill Lane medical-group campus.
Lab provider
Atlantic Diagnostic Laboratory is identified as the onsite laboratory service.
Confirm that an order exists
Ask whether the clinician entered or supplied the laboratory order before arriving.
Verify laboratory insurance participation
The medical office and laboratory may have separate network contracts.
Ask about fasting
Follow the specific food, drink and medication instructions given for the ordered tests.
Arrive before the cutoff
The laboratory closes much earlier than the medical office, particularly on extended-hour days.
Bring identification and insurance
The laboratory may need to verify patient identity and billing information separately.
Ask where results will appear
Confirm whether results will be released to the Aprima portal, discussed by telephone or reviewed at follow-up.
Do not assume every test is collected onsite.
Specialized studies, timed collections or insurance-required laboratories may need a different facility.
Virtual appointments
How to prepare for AIMG telemedicine
AIMG advertises virtual appointments seven days per week. Whether a specific visit can remain virtual depends on the symptoms, provider, required examination and insurance rules.
Confirm that the visit is booked as telemedicine
Ask how the secure link will arrive
Test camera, microphone and internet
Choose a private, well-lit room
Prepare medications and home readings
Have the pharmacy name and address ready
Confirm copay and insurance coverage
Know the in-person backup plan
A simple follow-up is needed
Ask whether symptoms, readings and medications can be reviewed virtually.
A rash or visible concern is involved
Use strong lighting and ask whether photographs should be uploaded before the visit.
Testing is likely
Ask whether laboratory work should be completed before or after the virtual appointment.
Severe symptoms develop
Do not remain in the virtual queue. Call 911 or use emergency care when delay may be dangerous.
Mobile pre-check
Complete eligible check-in steps from your car
AIMG states that patients who are set up through the office may use a smartphone for mobile pre-check before entering.
ID
Upload identification
Submit the requested image of a driver’s license or other accepted identification.
IN
Upload insurance
Provide clear images of the front and back of the current insurance card.
$
Make a copay
Eligible patients can pay the requested copay through the mobile pre-check workflow.
Mobile pre-check does not guarantee that every registration step is complete.
Bring the original identification and insurance cards in case staff need to verify them.
Parking advantage:
AIMG publishes that its onsite patient parking lot is free. Confirm where to wait when completing mobile check-in from the car.
Aprima patient portal
What is publicly confirmed about the AIMG portal
Confirmed by the practice
- The official website links to an Aprima patient portal.
- Patients can submit eligible appointment requests through the portal.
- The portal is separate from the online-payment link.
- The portal should be used for non-emergency patient activity.
Not clearly published
- Exact first-time registration steps
- Invitation expiration period
- Password-reset procedure
- Proxy-access rules
- Which results or records appear automatically
Enter through the official AIMG link
Avoid using a portal link from an unrelated Iselin practice with a similar name.
Confirm the practice name
Verify Avenel Iselin Medical Group before entering health information.
Use the email connected to the chart
When access fails, the office may need to correct the email or mobile number associated with the patient.
Call rather than creating a duplicate account
Use 732-404-1580 when enrollment, identity verification or password recovery does not work.
Do not use the portal for emergencies.
Portal requests may not be reviewed immediately. Use the telephone for time-sensitive concerns and call 911 for dangerous symptoms.
Portal-help call script
“I am an AIMG patient and cannot access the Aprima portal. Please verify the email and mobile number connected to my chart, whether my account is activated and whether a new invitation or password-reset step is required.”
Published participating carriers
Insurance plans listed by Avenel Iselin Medical Group
AetnaVerify the exact product and network.
AmeriHealthConfirm provider and location participation.
Beacon Health OptionsMay relate to behavioral-health benefits.
CignaVerify medical and specialty participation.
Cigna Behavioral HealthConfirm counseling benefits and authorization.
Clover HealthCheck the current Medicare plan network.
CHNConsumer Health Network is listed.
Empire BCBS New YorkVerify New Jersey access under the specific plan.
First HealthConfirm the current network product.
Horizon BCBSNJVerify the specific Horizon network.
Humana MilitaryAsk about referral and authorization rules.
MagnaCare / BrightonConfirm the employer or network arrangement.
MagellanMay apply to behavioral-health services.
OptumHealthVerify the covered department and provider.
QualCareConfirm location and service participation.
WellCareVerify the exact plan before scheduling.
A carrier name is not a coverage guarantee.
Verify the specific doctor, department, Gill Lane location, service and plan network. Cardiology, behavioral health, laboratory work and surgery can have different rules.
Read the complete insurance product
Use every network or product name printed on the card.
Identify the provider and department
Ask about the specific family physician, internist, specialist or therapist.
Verify the onsite laboratory separately
Atlantic Diagnostic Laboratory may have a separate insurance contract from AIMG.
Ask about referral and authorization
Specialist care, procedures and advanced testing may require approval.
Record the verification
Save the date, representative’s name and confirmation number.
Insurance call script
“My plan is [complete product and network]. I am seeing [provider] at Avenel Iselin Medical Group, 400 Gill Lane, for [service]. Is the provider, location and service in network? Do I need a referral or authorization, and is Atlantic Diagnostic Laboratory also in network?”
Billing and online payment
How to question or pay an AIMG balance
Identify the billing source
Determine whether the charge is from AIMG, Atlantic Diagnostic Laboratory, an affiliated hospital or another specialist.
Compare the service date
Match the statement with the appointment, test or procedure.
Review the explanation of benefits
The insurer’s explanation is not a bill, but it shows how the claim was processed.
Question discrepancies
Ask billing to explain the charge, insurance payment, adjustment and patient responsibility.
Use the secure payment link
Enter the patient and account details requested by the official BalanceCollect system.
Save payment proof
Keep the date, amount, confirmation number and statement.
Billing-question script
“I am calling about an AIMG statement for service date [date]. My insurance explanation shows [status], while the statement shows [balance]. Please explain the charge, insurance processing, adjustment and amount I am responsible for.”
Financial-assistance limitation:
The AIMG website does not publish a dedicated medical-group financial-assistance application or eligibility table. Call billing before delaying care or ignoring a balance and ask about self-pay pricing, payment arrangements or the correct RWJBarnabas resource.
Medical records and outside documents
How to request records when no public AIMG form is posted
The AIMG website does not clearly publish a downloadable medical-record release form, processing timeframe, copying fee or dedicated records-office telephone number.
Call the main office
Ask which authorization form AIMG requires and whether it can be sent through the portal, fax, mail or in person.
Specify the record needed
Request visit notes, laboratory results, immunizations, medication history, specialist notes, billing records or a complete chart.
Add a date range
A focused period can help the office locate and send the relevant information.
Name the recipient completely
Include the person or organization, address, secure fax and department.
Ask about identity requirements
Confirm whether photo identification, legal-representative documents or another authorization is required.
Ask about processing and fees
Obtain the expected completion time and any copying, media or delivery charge.
Confirm receipt
Contact the receiving specialist or organization before the deadline.
Hospital records may require a separate request.
Records created during treatment at RWJ University Hospital Rahway, Robert Wood Johnson University Hospital, Newark Beth Israel or another facility may not be part of the AIMG office chart.
After the visit
What to do about results, refills and specialist referrals
A laboratory result is missing
Confirm whether the sample was collected by Atlantic Diagnostic Laboratory, whether processing is complete and how AIMG releases results.
A result is marked abnormal
Do not diagnose yourself from a portal flag. Ask the ordering provider to explain its meaning and next step.
You need a routine refill
Submit the request before the medicine runs out and provide the exact medicine, dose and pharmacy.
The refill has not reached the pharmacy
Verify the pharmacy location and ask whether an appointment, laboratory test or authorization is required.
A specialist referral is delayed
Ask which specialist received it, whether records were included and whether insurance approval is pending.
Symptoms are worsening
Call the office for clinical routing. Use urgent or emergency care when the condition cannot safely wait.
You were admitted to a hospital
Schedule follow-up and bring the discharge summary, new medications and specialist instructions.
You need a work or school note
Tell the office exactly what the document must state and when it is due.
Result follow-up script
“I completed [test] on [date] for [provider]. Can you confirm whether the result is complete, whether the provider reviewed it, how I should receive the interpretation and whether I need a follow-up appointment?”
Iselin patient shortcuts
Practical tips that can prevent a second visit
01
Separate office and lab hours
The medical office stays open much later than the published blood-draw schedule.
02
Call before Sunday travel
Use the current main-office hours and verify provider availability.
03
Use free onsite parking
Ask where to wait when completing mobile pre-check from the car.
04
Bring original cards
Mobile uploads are helpful, but the office may still need physical identification and insurance cards.
05
Verify the lab separately
AIMG and Atlantic Diagnostic Laboratory can have different insurance participation.
06
Ask where a procedure happens
Advanced testing or surgery may occur at an affiliated hospital instead of Gill Lane.
07
Bring every outside record
Specialists can make a stronger plan when previous imaging and laboratory results are available.
08
Plan for area traffic
Check the current route and leave enough time for Gill Lane arrival, parking and registration.
09
Call billing early
Ask about self-pay or payment options before an unpaid statement becomes harder to resolve.
Directions and arrival
Map to Avenel Iselin Medical Group
Avenel Iselin Medical Group, LLC
400 Gill Lane
Iselin, NJ 08830
732-404-1580
Arrival advantage:
The practice publishes that free onsite parking is available. Save the office telephone number in case mobile pre-check or building entry instructions are unclear.
Patient questions answered
Avenel Iselin Medical Group frequently asked questions
Where is Avenel Iselin Medical Group located?
The practice is at 400 Gill Lane, Iselin, New Jersey 08830. Free onsite patient parking is listed.
What are the office hours?
The current main schedule is Monday through Thursday from 9 a.m. to 9 p.m., Friday and Saturday from 9 a.m. to 6 p.m., and Sunday from 9 a.m. to 2 p.m.
How do I schedule an appointment?
Call 732-404-1580. Established patients can also use the official Aprima patient-portal link for eligible appointment requests.
Does AIMG offer telemedicine?
Yes. The practice advertises virtual and in-office appointments seven days per week. Call to confirm that the specific concern and provider are suitable for telemedicine.
Which medical departments are available?
Services include family medicine, internal medicine, vaccinations, wellness care, cardiology, gastroenterology, nephrology, physical medicine and rehabilitation, podiatry, general surgery and behavioral health.
Is there an onsite laboratory?
Yes. Atlantic Diagnostic Laboratory provides onsite laboratory access. Published blood-draw hours are Monday through Friday from 8:45 a.m. to 2:45 p.m.
Which insurance plans are accepted?
AIMG lists Aetna, AmeriHealth, Cigna, Clover Health, Horizon BCBSNJ, First Health, QualCare, WellCare and other network or behavioral-health plans. Verify the exact product before care.
How do I contact billing?
Call 732-404-1590 Monday through Friday from 8:30 a.m. to 4:30 p.m. The billing fax is 732-404-1595.
How do I enter the patient portal?
Use the Aprima portal linked from the official AIMG website. Call 732-404-1580 if enrollment, identity verification or password recovery fails.
Is AIMG part of RWJBarnabas Health?
Yes. The practice states that it is part of RWJBarnabas Health and has access to resources connected with major affiliated New Jersey hospitals.
Final live actions
Official AIMG patient tools
The major office, care, insurance, laboratory and billing details are explained above. Use the official systems only when you are ready to schedule, enter the portal, pay or verify a live provider detail.