Medical Group of the Carolinas 2026: MyChart, Doctors & Locations

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Upstate South Carolina + western North Carolina physician network

Find the Right Medical Group of the Carolinas Doctor, Practice and Patient Tool

Medical Group of the Carolinas, or MGC, is not one doctor’s office. It is a large multispecialty physician network within Spartanburg Regional Healthcare System, with more than 400 physicians in fields ranging from family medicine to surgical oncology.

That size is useful because primary care, cardiology, orthopaedics, women’s health, surgery, urgent care and many other services can be coordinated inside the same regional health system. It can also be confusing when a patient simply searches “Medical Group of the Carolinas” and sees dozens of different practices.

This guide solves that problem first. It shows how to choose the correct MGC practice, schedule a new or existing-patient visit, use MyChart, handle refills and records, verify 2026 insurance, find urgent care and deal with a bill without bouncing through a collection of generic links.

Find an MGC doctor Open MyChart Choose where to start
Medical emergency? Call 911 for chest pain or pressure, severe breathing difficulty, stroke symptoms, loss of consciousness, seizures, severe bleeding or burns, poisoning, severe head/neck/back injury or another potentially life-threatening condition. Do not wait for a MyChart message or urgent-care queue.
400+ physicians

From family medicine to surgical oncology.

Regional reach

Upstate South Carolina and western North Carolina.

Patient portal

Spartanburg Regional MyChart.

Records office

864-560-6273

Billing help

864-596-1001

Start with the right doorway

Which Medical Group of the Carolinas service should you choose?

PRIMARY CARE Routine, preventive or ongoing care

Choose family medicine, internal medicine or pediatrics for checkups, chronic-condition management, routine medication care, preventive screening and most referral needs.

Best starting point for annual visits, diabetes, blood pressure, routine illness, prevention and long-term care.
URGENT CARE A problem cannot comfortably wait

MGC urgent-care centers handle many non-life-threatening illnesses and injuries and offer walk-in care with current wait times published online.

Useful for colds, ear pain, minor injuries, sprains, possible minor fractures, sinus infections, UTIs, vomiting or diarrhea.
911 / EMERGENCY DEPARTMENT Serious or life-threatening symptoms

Emergency care is the correct choice when delay could threaten life, limb or permanent function.

Call 911 for heart-attack or stroke symptoms rather than driving around looking for an MGC office.
Bone, joint or muscle injury? MGC also has a separate Orthopaedic Walk-In Clinic in Spartanburg for many acute musculoskeletal injuries that do not need an emergency department.

Jump directly to the patient task you need

The important process is explained in this guide. Official pages are mainly used for live actions such as finding the current physician, checking a wait time, signing into MyChart or making payment.

Understand the organization first

Medical Group of the Carolinas is a network, not one building

MGC is the employed multispecialty physician group associated with Spartanburg Regional Healthcare System. The network serves communities across Upstate South Carolina and western North Carolina.

Spartanburg Regional currently describes MGC as having more than 400 physicians, with specialties spanning primary care through advanced surgical disciplines.

PCP
Primary-care practices

Family medicine, internal medicine and pediatric offices form the starting point for routine and preventive care.

SPEC
Specialty network

MGC includes specialty practices that can receive referrals and coordinate with other Spartanburg Regional services.

UC
Urgent and walk-in care

Separate MGC urgent-care and orthopaedic walk-in pathways provide faster access for selected acute problems.

Why this matters: searching only “Medical Group of the Carolinas phone number” is often not enough. Your cardiologist, family physician, urgent-care center and orthopaedic office can all have different addresses and direct numbers.
Find before you drive

How to find the correct Medical Group of the Carolinas location

MGC offices are spread across communities in the Spartanburg Regional service area. Examples include Spartanburg, Greer, Boiling Springs, Inman, Landrum, Pacolet, Woodruff, Gaffney and the Five Forks/Simpsonville area, along with practices serving parts of western North Carolina.

Search by the service first Enter “family medicine,” “cardiology,” “orthopaedics,” “OB/GYN,” “urgent care” or the exact service you need.
Add your ZIP code The official location finder supports ZIP-based searching so you do not have to manually compare every MGC office.
Confirm the practice name Several buildings may contain multiple Spartanburg Regional or MGC services.
Save the suite or entrance Specialty campuses sometimes use a particular entrance or rear access point.
Verify the phone number Call the practice itself when you need preparation instructions, records routing or appointment clarification.
North Grove example: MGC Orthopaedic Surgery and Sports Medicine Institute at North Grove direct patients to the rear of the complex at Entrance 6, not the front entrance. This is the type of practice-specific instruction worth checking before leaving home.
Search locations by ZIP
Doctor finder

How to choose an MGC doctor instead of guessing from a name list

Choose the correct specialty
Check the physician’s practice location
Look for new-patient scheduling availability
Check whether virtual visits are offered
Confirm your insurance product
Consider travel distance for follow-up visits
Online scheduling is expanding. Current MGC family and internal-medicine pages in locations such as Greer, Boiling Springs, Five Forks and Landrum now specifically advertise online new-patient scheduling.
Open official doctor finder
First-visit workflow

What new Medical Group of the Carolinas patients should expect

There is no single intake rule for every MGC specialty, but many current MGC practice pages use the same core first-visit process.

Choose the exact MGC practice Start with the correct specialty and location rather than treating MGC like a single doctor’s office.
Complete medical-history or registration information Many MGC offices provide forms or health questionnaires before or during check-in.
Arrange prior medical records New patients may be asked to sign a medical-release form so MGC can request information from previous practices.
Prepare insurance and identification Bring current photo ID and insurance, Medicare or Medicaid information.
Plan for early arrival Many standard MGC practices ask patients to arrive 15–20 minutes early.
Follow specialty-specific instructions Certain practices differ. For example, current Sports Medicine Institute instructions ask first-time patients to arrive 30 minutes early.
Do not apply one office’s arrival time to every MGC practice. The safest rule is to follow your appointment confirmation. Standard offices frequently say 15–20 minutes early, while some specialty visits request more time.
Schedule without unnecessary calls

How Medical Group of the Carolinas appointments work

NEW
New patient

Selected MGC primary-care practices now offer direct new-patient online scheduling from the practice page.

MY
Existing patient

Current patients can commonly schedule or request appointments through MyChart or by calling the practice.

UC
Unexpected illness

Use an urgent-care or walk-in option when the issue is appropriate and cannot reasonably wait for the regular office.

Cancellation rule: many current MGC practices ask patients to notify the office at least 24 hours before canceling so the appointment can be offered to another patient.
Useful appointment call script
“I need an appointment with Medical Group of the Carolinas for [reason]. I am a [new/current] patient and live near [ZIP code]. My insurance is [exact product]. Which MGC practice and provider should I use, and what arrival or paperwork instructions apply to that office?”
Prevent repeat trips

What to bring to an MGC appointment

Current medication list or medication bottles
Medication reconciliation form if requested
Photo identification
Current insurance card
Medicare or Medicaid ID when applicable
Required copayment
Prior medical records
Allergy documentation
History of major treatments or surgeries
Questions written before the appointment
Bring outside records when the visit depends on them. A cardiology, orthopaedic, neurosurgery or surgical visit is much easier when prior imaging, procedures, diagnoses and treatment information are already available.
Large regional network

Medical Group of the Carolinas specialties and care pathways

MGC’s official network description spans more than 400 physicians. The following are useful examples of the care available inside the group rather than an exhaustive list.

Common MGC care areas and when patients use them
Care area What it covers Typical first step
Family Medicine Preventive care, routine illness, chronic conditions and family-focused primary care. Find the nearest family-medicine practice or schedule online where available.
Internal Medicine Adult primary care, preventive care and management of complex chronic disease. Choose a nearby internal-medicine office and verify new-patient status.
Pediatrics Primary and preventive medical care for children. Choose the child’s MGC pediatric location and confirm appointment availability.
Cardiology Cardiovascular prevention, diagnosis and treatment, including nuclear and interventional cardiology. Follow referral or current-patient scheduling instructions for the selected cardiology office.
Orthopaedics Bone, joint, spine, sports medicine, trauma and surgical orthopaedic care. Use regular orthopaedics or the walk-in clinic depending on the injury.
Women’s Health / OB-GYN Preventive women’s care, pregnancy, postpartum care, family planning and gynecologic conditions. Choose the specific Woman’s Clinic, Carolina Piedmont OB/GYN or other MGC women’s practice.
Surgery General and specialty surgical evaluation and follow-up. Use the office named in your referral or surgeon’s instructions.
Neurosurgery / Spine Evaluation and treatment of selected brain, spine and nervous-system disorders. Prepare prior imaging and specialty records before the appointment.
Urology Urinary and selected reproductive-system conditions. Verify whether referral or prior testing is required.
Wound Healing Specialized evaluation and treatment for difficult or chronic wounds. Bring prior wound-care history and relevant hospital or surgical records.
Walk-in care across the Upstate

Medical Group of the Carolinas urgent-care locations

Spartanburg Regional currently lists four MGC urgent-care centers plus an immediate-care center in Gaffney. Walk-ins are welcome during normal business hours, and live wait times are published so patients can compare locations before leaving home.

Current MGC urgent and immediate-care locations
Location Address Phone
MGC Urgent Care – Eastside 1200 E. Main Street, Suite 12, Spartanburg, SC 29307 864-560-9260
MGC Urgent Care – Pelham 3611 Pelham Road, Greenville, SC 29615 864-530-3500
MGC Urgent Care – Reidville Road 2995 Reidville Road, Suite 100, Spartanburg, SC 29301 864-587-3000
MGC Urgent Care – Westside 151 Peachwood Centre Drive, Spartanburg, SC 29301 864-560-9627
CMC Immediate Care Center – Gaffney 840 West Floyd Baker Boulevard, Gaffney, SC 29341 864-489-3300
What these centers can do: Spartanburg Regional says its urgent/immediate-care network treats patients age 2 months and older and can provide onsite X-rays, lab testing, EKGs and other services for appropriate non-emergency conditions.
Go to emergency care instead for chest pain or pressure, stroke symptoms, seizures, severe breathing problems, loss of consciousness, severe bleeding or burns, poisoning or other life- or limb-threatening conditions.
Check live urgent-care wait times
A separate same-day option

MGC Orthopaedic Walk-In Clinic for sudden bone, joint and muscle injuries

Walk-in clinic
Medical Group of the Carolinas – Orthopaedic Walk-In Clinic
303 E. Wood Street
Spartanburg, SC 29303

Phone: 864-208-8800

No routine referral needed to walk in

The current MGC service page states that patients can receive same-day evaluation for acute orthopaedic problems without an appointment or referral.

Sports injuries
Sprains and strains
Minor fractures
Falls and sudden impacts
Sudden joint pain
Selected bone, joint and muscle injuries
Onsite support: the clinic advertises onsite X-ray imaging and can provide bracing or splinting when needed.
Severe injury still belongs in emergency care. Major trauma, severe bleeding, an obviously unstable injury, limb-threatening symptoms or other serious emergencies should not be diverted to a walk-in clinic merely to avoid the ER.
Useful parent detail

Saturday MGC pediatric appointments for acute needs

MGC Pediatrics currently advertises Saturday acute-care appointments through three pediatric practices: Boiling Springs, North Grove and Westside.

Published Saturday window: appointments are available from 8 AM to 10 AM, but the actual Saturday location varies. Parents are instructed to call the pediatric practice for that week’s location and scheduling.
Do not drive to the usual pediatric office without confirming. The rotating-location detail is important because the Saturday site may differ from the child’s regular weekday office.
More than a results portal

What Medical Group of the Carolinas patients can do in MyChart

CAL
Appointments

Request appointments or directly schedule eligible appointments online.

LAB
Test results

View laboratory, imaging and pathology results released into your record.

Rx
Prescription refills

Request refills for medications that are eligible for portal renewal.

MSG
Secure messages

Communicate electronically with your medical care team for non-urgent issues.

$
Billing

Review many balances, statements and payment options.

CHK
eCheck-in

Complete eligible check-in steps and electronically sign consent documents.

EST
Estimates

Request financial estimates through the patient system.

HELP
Financial assistance

Eligible patients can start a financial-assistance application in MyChart.

MyChart activation and login help

You received an activation code Use it promptly. Spartanburg Regional states that an activation code expires after two weeks.
Your code expired Use “Sign Up Online” from the MyChart login page or contact MyChart support.
You forgot your password Use the dedicated “Forgot password” recovery option.
You forgot your username Use “Forgot username” rather than creating an unrelated second account.
You manage another adult’s care Adults can grant another adult proxy access with either read-only or scheduling/messaging permissions.
You manage a child’s care A parent or legal guardian can submit the pediatric proxy form through the child’s physician office.
MyChart support

1-888-84-CHART

1-888-842-4278

MyChart email

MyChart@srhs.com

Use support channels for login help rather than repeatedly creating accounts.

Open official MyChart
A result may appear before a phone call

How test results appear in Spartanburg Regional MyChart

Spartanburg Regional currently states that all lab, imaging and pathology results are released immediately after they have resulted.

Immediate release does not mean the clinician has already discussed the result with you. A result can appear electronically before your physician has added context, compared it with prior results or explained the next step.
Test is completed Laboratory, imaging or pathology processing begins.
Result becomes final The result can be released into MyChart.
You may see it quickly Do not assume a red or abnormal flag alone identifies the diagnosis.
The care team interprets it Your physician combines the result with symptoms, history and other testing.
Follow the recommended next step That may be no action, repeat testing, medicine adjustment, another appointment or specialist care.
Routine MyChart message timing: Spartanburg Regional says patients generally receive a response to a doctor or nurse message within two business days. MyChart should not be used when the situation needs immediate attention.
Do not wait for the last tablet

Medical Group of the Carolinas prescription refill process

Current MGC practice pages use a consistent refill instruction: eligible patients can request certain refills through MyChart.

Check whether the medicine is refillable in MyChart Use the portal when the refill option is available.
Confirm the correct pharmacy Make sure the requested location has not changed.
Allow processing time MGC practice pages state that refill submission may take up to 24–48 business hours.
Some medicines need an appointment If the prescription is not available for portal refill, MGC says an appointment may be needed so a physician can determine whether the medication should be changed.
Best timing: submit a routine refill several business days before running out, especially when laboratory monitoring or a follow-up appointment may be due.
Records and continuity of care

How to transfer Medical Group of the Carolinas medical records

Starting care at MGC

New patients may be asked to complete a medical-release form before the appointment. The authorization allows the MGC practice to request prior records from another physician or health organization.

Sending detailed records elsewhere

For detailed medical-record transfer requests, Spartanburg Regional directs patients to its Medical Records Office at 864-560-6273.

Do not request “everything” unless you need everything

Use a useful date range
Identify the receiving physician
Include important surgeries
Include major diagnoses
Include relevant imaging
Include important pathology when needed
Include current medications and allergies
Sign required authorization forms
Portal versus formal record: MyChart is excellent for viewing portions of your record, but another specialist, attorney, insurer or outside practice may require a formal records release rather than screenshots.
2026 insurance requires a fresh check

Medical Group of the Carolinas insurance plans and current warnings

Spartanburg Regional says it contracts with the majority of health plans in its region. Coverage is still based on the exact product, network, physician, service and location.

Important 2026 Aetna change: the current Spartanburg Regional insurance page marks many Aetna commercial and Medicare products as expired April 15, 2026. It also lists the North Carolina State Health Plan through Aetna as expired April 15, 2026. Do not rely on an older page, card or prior visit to assume current participation.
Examples from the current Spartanburg Regional insurance page
Coverage category Examples currently listed Important caution
Commercial BlueChoice, BCBS South Carolina, Cigna, MedCost, UnitedHealthcare and selected employer plans. Exact product/network matters. Many Aetna commercial products show April 15, 2026 expiration.
Marketplace / Exchange Ambetter, Blue Option, Blue Essentials, BlueExtend, Blue VirtuConnect, First Choice NEXT, Instil Health, Molina and UnitedHealthcare. Confirm the specific exchange network and physician.
South Carolina Medicaid Absolute Total Care, First Choice, Healthy Blue, Humana Healthy Horizons, Molina and SC Medicaid. Managed Medicaid assignment can affect which physician and location are covered.
North Carolina Medicaid Carolina Complete Health NC Medicaid and Healthy Blue NC Medicaid. North Carolina participation applies to appropriate NC practices and products.
Medicare Traditional Medicare plus selected BCBS, Devoted, HealthSpring, Humana, Molina, UnitedHealthcare and Wellcare Medicare Advantage products. Many Aetna Medicare products are currently marked expired April 15, 2026.
Dual Medicare/Medicaid First Choice VIP Care Plus, Humana dual products, Molina, UHC Dual Complete and Wellcare Absolute Total Care Dual Align. D-SNP and dual-product eligibility is highly product-specific.
Military / VA Humana Military Standard, Prime, Tricare for Life and VA Community Care Network through Optum. Referral and authorization rules may still apply.

Examples currently listed as non-participating

Cigna Local Plus

Currently appears on Spartanburg Regional’s non-participating list.

Aetna Medicare Prime

Aetna Medicare Prime and Prime HMO-POS are listed as non-participating.

Selected UnitedHealthcare products

UHC Charter, UHC Doctors and UnitedHealthcare NC Medicaid appear on the current non-participating list.

Your plan can restrict the testing location too. Spartanburg Regional warns that some plans require lab work, imaging or physical therapy to be performed at specific network sites. A doctor may be in network while a testing location is not.
Insurance verification script
“My plan is [complete product and network]. I want to see [MGC provider] at [exact practice] for [visit/test]. Can you confirm the physician and location are in network and tell me whether my lab, imaging or therapy must be completed at a specific facility?”
Insurance questions

864-560-4060

Use the live insurance page and your health plan for final verification.

Current insurance list

Check live participating plans

Bills, payment plans and financial help

How Medical Group of the Carolinas billing works

NOW
At the visit

MGC practice pages state that office-visit payment is requested at the time of service and insured patients are expected to pay required copays.

MY
After insurance

Many balances and statements can be reviewed through Spartanburg Regional MyChart.

PLAN
If payment is difficult

Spartanburg Regional offers interest-free payment arrangements and a Financial Assistance Program for qualifying patients.

Insurance processes the claim Review your insurer’s explanation of benefits before comparing it with the patient statement.
A patient balance is established Spartanburg Regional says a billing statement is generally generated within 30 days after a balance becomes the patient’s responsibility.
MyChart sends statement notifications Patients with active MyChart and paperless statements can receive balance and statement notifications electronically.
You can request an itemized bill In MyChart, open Billing Summary, choose the balance and view the detailed account information.
Some MGC bills can be separate. Spartanburg Regional specifically states that MGC Anesthesiology uses a separate billing system; those charges do not appear in MyChart and are mailed separately.
Billing customer service

864-596-1001
800-281-5346

Monday-Friday, 8 AM-5 PM.

Ways to pay

Pay through MyChart, use the official guest-payment option, call billing or mail payment using the address printed by Spartanburg Regional.

Open official billing page Pay as guest
Financial assistance

What to do if you cannot afford a Spartanburg Regional or MGC bill

Spartanburg Regional’s Financial Assistance Program is designed for uninsured patients and patients with limited financial resources who receive medically necessary care.

Current eligibility benchmark: Spartanburg Regional says patients may qualify for financial assistance when household income is at or below 200% of the current Federal Poverty Guidelines. Partial assistance may also be available depending on household income and family size.

Documents the current application asks for

Most recent tax return when applicable
Recent pay stubs when required
Social Security documentation when applicable
Unemployment benefit statements when applicable
Asset questionnaire
Recent documentation of liquid assets
Provider/support statement for zero or limited income when applicable
Complete financial-assistance application
Fastest application route: Spartanburg Regional currently calls MyChart the fastest and easiest way to submit the application and supporting documents.
Decision timing: Spartanburg Regional says a complete application is usually reviewed and decided within about 30 days. If partial assistance is approved, payment-plan information can be provided with the decision.
Review financial-assistance requirements Call Financial Services
Regional orientation

Where Medical Group of the Carolinas care is concentrated

Spartanburg is a major hub for MGC services, but the network extends through multiple Upstate communities and into western North Carolina. This map is for regional orientation only—not a single MGC clinic address.

Find the exact MGC office
Patient shortcuts

Practical MGC tips that can prevent delays and repeat calls

01
Search the specialty before the phone number

MGC has many practices, so the correct department matters more than finding a generic number.

02
Check online new-patient scheduling

Several primary-care offices now let new patients schedule directly online.

03
Follow the practice’s arrival rule

Many offices use 15–20 minutes early, while selected specialties request 30 minutes.

04
Cancel at least 24 hours ahead

This is the standard request shown on many current MGC practice pages.

05
Request refills before you run out

Published processing may take 24–48 business hours.

06
Do not panic over an instant result

MyChart releases results quickly, sometimes before your clinician discusses the meaning with you.

07
Check urgent-care wait times

Compare live waits before choosing Eastside, Pelham, Reidville Road or Westside.

08
Verify the exact insurance product

2026 network changes mean an insurer accepted last year may not cover your current product today.

09
Check where insurance wants the test done

Your health plan can restrict lab, imaging and therapy locations even when the physician is in network.

Problem solver

What to do when the Medical Group of the Carolinas process stalls

You cannot tell which MGC office you need Search the exact specialty in the official doctor/location finder before calling unrelated practices.
Your preferred primary-care office has no new-patient opening Search nearby MGC family or internal-medicine locations; several now offer direct new-patient scheduling.
Your refill is still pending Remember the published 24–48 business-hour timeframe and ask whether an appointment is required.
A test result appears before your doctor’s message Wait for clinical interpretation or contact the practice if the result needs timely explanation.
You need care before your PCP can see you Use an MGC urgent-care center for an appropriate non-emergency condition and compare live wait times.
You have a sudden orthopaedic injury Consider the MGC Orthopaedic Walk-In Clinic when the injury is suitable and does not require emergency care.
Your insurance refuses a lab or imaging claim Check whether the plan required the service at a different network facility.
Your bill is not visible in MyChart Check whether it is a separately billed service such as MGC Anesthesiology, then call the number on that statement.
10 practical questions

Medical Group of the Carolinas FAQs

1. What is Medical Group of the Carolinas?

MGC is Spartanburg Regional’s large multispecialty physician network. It includes more than 400 physicians and serves communities across Upstate South Carolina and western North Carolina.

2. Is there one Medical Group of the Carolinas address?

No. MGC includes many primary-care, specialty, surgical and urgent-care practices. Search by doctor, service or ZIP code for the correct location.

3. What portal does MGC use?

MGC patients use Spartanburg Regional MyChart for eligible scheduling, test results, refill requests, secure messages, bill payment, eCheck-in and portions of their health record.

4. How do I schedule an MGC appointment?

Find the correct practice or physician first. Current patients can commonly schedule through MyChart, while selected primary-care offices also provide direct online scheduling for new patients.

5. How early should I arrive?

Many MGC practices request arrival 15–20 minutes before the appointment. Certain specialty practices ask first-time patients to arrive 30 minutes early, so follow your specific office instructions.

6. How long can a prescription refill take?

Current MGC practice information says refill requests may take up to 24–48 business hours. Some medications may require an appointment before renewal.

7. How do I get my detailed medical records?

Call the Spartanburg Regional Medical Records Office at 864-560-6273. MyChart also provides access to portions of the electronic health record.

8. Does Medical Group of the Carolinas have urgent care?

Yes. MGC currently has urgent-care locations at Eastside, Pelham, Reidville Road and Westside. The regional network also operates an immediate-care center in Gaffney.

9. What insurance does MGC accept?

Spartanburg Regional participates with many commercial, exchange, Medicaid, Medicare, Tricare and VA plans. Exact products vary, and several Aetna products are currently marked expired as of April 15, 2026, so live verification is important.

10. Who do I call about a bill?

Call Spartanburg Regional billing customer service at 864-596-1001 or 800-281-5346, Monday through Friday from 8 AM to 5 PM.

Final live actions

Official Medical Group of the Carolinas patient tools

The practical process is explained above. Use these Spartanburg Regional tools when you are ready to complete the live search, scheduling, portal, insurance or payment action.

Find a doctor Find a location MyChart Urgent-care wait times Current insurance list Billing and payment Financial assistance
Independent patient-information notice

USMedicalGroup.org is not Medical Group of the Carolinas or Spartanburg Regional Healthcare System and cannot schedule appointments, access medical records, approve prescriptions, make clinical decisions or guarantee insurance coverage.

Provider availability, office hours, health-plan participation, urgent-care wait times and specialty requirements can change. Verify time-sensitive information with the exact MGC practice before traveling.

This article is educational and does not replace medical advice from a licensed healthcare professional. Call 911 for a life-threatening emergency.

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