Intercoastal Medical Group Portal 2026: Login, Results, Refills & Bill Pay

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Sarasota & Manatee County · Secure patient access guide · 2026

Intercoastal Medical Group Portal: Login, Fix Access Problems and Use the Right Online Tool

The Intercoastal Medical Group portal gives established patients a secure online connection to their medical practice without requiring a phone call for every routine task. Patients can use portal tools for medical-chart information, test results, prescriptions, routine refill requests, non-urgent communication, past visit information and appointment requests.

The part that often causes confusion is that Intercoastal currently uses more than one online system. Most patients use My Health Record by Greenway Health, while hematology and oncology patients have a separate CareSpace portal. Physician bill payment and formal medical-record requests also have their own workflows.

Intercoastal portal login Fix login problem Choose the right portal
Current portal performance notice: Intercoastal Medical Group is presently warning patients about portal time-outs, slowness, failed information uploads and difficulty retrieving data. The practice says the issue is connected with limitations in its electronic medical record vendor’s database.
Portal help: Intercoastal currently directs patients needing assistance to support@intercoastalmedical.com. If you urgently need records sent electronically while the portal is not retrieving data correctly, call your physician’s office directly.
Main portal

My Health Record by Greenway Health.

Oncology portal

CareSpace uses a separate login.

Portal support

support@intercoastalmedical.com

Billing help

941-954-4620

Service area

Sarasota and Manatee counties.

Choose before logging in

Which Intercoastal Medical Group portal should you use?

MOST IMG PATIENTS My Health Record

This is the standard Intercoastal patient portal for established patients across primary care and most specialties.

Use for routine access to chart information, results, prescriptions, non-urgent messages, appointment requests and other available patient-account functions.
HEMATOLOGY & ONCOLOGY CareSpace

Intercoastal places a separate Hematology & Oncology Portal link in its main patient navigation. It currently routes to CareSpace.

If your cancer or hematology team gave you a CareSpace account, do not attempt to force those credentials into My Health Record.
SURGERY CENTER Use the surgery workflow

The regular physician portal is not the correct payment route for Intercoastal Ambulatory Surgery Center charges.

Surgery-center billing/payment help: 941-379-5884.
Fast identity check: if the page says My Health Record and shows Greenway Health, you are on the standard patient login. If your hematology/oncology team instructed you to use CareSpace, follow that separate portal.

Jump directly to the portal task you need

Most portal questions can be solved without searching several support pages.

Official login workflow

How to log in to the Intercoastal Medical Group portal

Start from Intercoastal’s official portal link The Patient Portal button on Intercoastal Medical Group’s website currently redirects patients to the My Health Record sign-in system.
Confirm the page says My Health Record The current sign-in page is operated by Greenway Health.
Enter your username Use the username associated with your existing patient portal account.
Enter your password Avoid using another health system’s credentials just because that practice also uses an online portal.
Select Continue The system will authenticate the account and open available patient functions when the credentials are valid.
Do not save credentials on a public device Sign out after use if you are not on your own computer, tablet or phone.
Open My Health Record
Account recovery

Forgot your Intercoastal portal username?

The current My Health Record sign-in page provides a built-in Forgot Username process.

First name
Last name
Date of birth in MM/DD/YYYY format
ZIP code
Select Forgot Username Use the link directly below the username area on the My Health Record login.
Enter the patient’s legal first and last name The information needs to match the portal account.
Enter the date of birth Use the required MM/DD/YYYY format.
Enter the ZIP code Use the ZIP code associated with the patient record.
Submit the recovery request Follow the account-identification instructions presented by the portal.
Recovery fails even though your information looks right? The ZIP code, name or other demographic detail in the medical record may not match what you are entering. Contact your Intercoastal office or portal support rather than repeatedly creating new credentials.
Portal troubleshooting

Intercoastal Medical Group portal not working? Try these fixes in order

The page keeps timing out Intercoastal currently acknowledges time-out and performance problems. Save any important text before repeatedly attempting an upload or long message.
The portal will not retrieve your data Intercoastal says its EMR vendor is working on a data-retrieval issue. If records need to be sent electronically now, call your physician’s office.
Login screen behaves strangely My Health Record recommends clearing browser cache and cookies for myhealthrecord.com.
Your browser is old Update the browser before another login attempt.
You are using a work computer Employer security policies may block part of the portal. Try a personal device.
You are on a restricted network Try secure home internet, personal Wi-Fi or a cellular connection.
You forgot the username Use the portal’s recovery tool with first name, last name, date of birth and ZIP code.
Nothing fixes it Email Intercoastal portal support at support@intercoastalmedical.com or call the physician office when the task is time-sensitive.
Useful portal-support message
“I am an Intercoastal Medical Group patient and cannot complete [login / upload / results / message / records task]. The problem occurs on [device/browser] and the message I see is [exact error]. My treating office is [office/provider]. Please advise how I should regain portal access.”
Do not include unnecessary medical details, Social Security numbers, passwords or full financial information in an ordinary support email.
Portal feature guide

What patients can use the Intercoastal Medical Group portal for

CHART
Medical chart

Review available health-record information connected with your care.

LAB
Test results

View test information released into the patient account.

Rx
Prescriptions

Review prescription information and use available refill functions.

MSG
Messages

Communicate with the practice about appropriate non-urgent medical needs.

VISIT
Past visits

Review available information connected with previous care.

APT
Appointment requests

Established patients may request appointments through portal tools.

FORM
Patient forms

Intercoastal says established patients may use the portal to update forms.

$
Physician bills

Available physician-service balances can also be paid through the portal.

24/7
Anytime access

Routine portal functions can be accessed without waiting for normal telephone hours.

Scheduling rules

Appointment request versus appointment rescheduling

Requesting a non-urgent appointment

Established patients may use the portal to request an appointment. Intercoastal also provides a public online appointment-request form.

The public form states that its appointment scheduler should respond within 3 business days.

Rescheduling an existing appointment

Intercoastal’s current instruction is different: if you already have an appointment and need to reschedule it, contact the provider’s office by phone.

Urgent medical problem? Do not submit an online appointment request and wait up to three business days. Call the provider’s office. Call 911 for a life-threatening emergency.
Request an appointment Find your office phone
Use messaging for the right problem

What to send through an Intercoastal portal message

Good portal message

A short non-urgent question about instructions, medication, routine follow-up or clarification from a recent visit.

Include useful context

State what you need, relevant timing, medication name when applicable and the specific question you want answered.

Avoid urgent messages

Do not use asynchronous messaging when symptoms could require immediate evaluation.

Clear non-urgent portal message
“At my visit on [date], I was told to [instruction]. I have a question about [specific issue]. My current medication is [name/dose, if relevant]. Please let me know whether I should [clear action/question].”
Short messages work better. One specific question with the relevant date, medication or test is easier for the office to route than a long message covering several unrelated medical problems.
Prescription workflow

Using the portal for Intercoastal prescription refills

Intercoastal describes prescription/refill access as one of the practical uses of its patient portal.

Medication name
Strength or dose
How often you take it
Correct pharmacy
Pharmacy city/location
Request before the last dose
A refill request is not an automatic approval. The physician may need a visit, lab work, monitoring or other medical review before safely renewing certain prescriptions.
Medication may run out today? Do not rely only on a portal message if timing is medically important. Contact the provider’s office directly.
Lab and test information

How to handle Intercoastal portal test results

The result appears normally Review the result together with the physician’s comments or follow-up plan when provided.
A result is marked high or low A flag does not by itself explain the diagnosis or medical importance. Interpretation depends on the test, reference range and your health history.
A recent result is missing It may not yet be available in the patient account, or the current portal-retrieval problem may be affecting access.
You need the result sent elsewhere now Intercoastal currently advises patients affected by the portal data problem to call the physician’s office for electronic record transmission.
You need the complete chart Use the formal medical-record request process instead of relying only on screenshots or individual portal results.
The result relates to worsening symptoms Contact the provider for medical guidance rather than attempting to interpret the number alone.
Portal vs formal records request

How to request complete Intercoastal Medical Group medical records

Being able to see information in the portal does not replace a formal authorization when you need your complete record sent to yourself, another physician, an insurer, attorney or another authorized recipient.

Identify the treating physician or specialty Intercoastal publishes separate medical-record request forms for many individual providers.
Open the Patient Forms page Find your specialty, then locate your physician under the Medical Records Request section.
Complete the correct authorization Provide the patient identity, requested records and recipient information required by the form.
Submit to the physician’s office Intercoastal instructs patients to send the completed provider-specific records request to the appropriate doctor’s office.
Former Intercoastal physician? When requesting records for physicians no longer with the group, Intercoastal publishes a separate corporate route.
Former-provider record request:
Fax: 941-954-4440
Mail: Intercoastal Medical Group Corporate Office,
943 S. Beneva Road, Suite 306,
Sarasota, FL 34232
Find medical-record form
Portal payment rules

How Intercoastal Medical Group portal bill pay works

Physician services

Intercoastal allows physician-service bills to be paid through the patient portal or its separate online bill-pay page.

Billing questions

Patient Accounts Department:
941-954-4620

Surgery center

Do not use the normal physician portal to submit surgery-center payment. Call 941-379-5884.

What Intercoastal collects at the visit

Copay
Coinsurance
Applicable deductible
Prior patient-responsibility balance
Past-due account rule: Intercoastal states that a past-due patient balance must be paid in full before a new appointment can be made. Failure to pay a past-due balance can result in dismissal from the practice.
Procedure or surgery: Intercoastal analyzes expected patient responsibility before a procedure and requires partial payment before the procedure is performed.
Pay physician bill Billing: 941-954-4620
Insurance before portal payment

Do not confuse a portal balance with an insurance coverage decision

Intercoastal accepts Medicare and many major commercial and Medicare Advantage plans, but the exact product matters.

Major insurance categories currently published by Intercoastal
Category Examples currently listed Important rule
Commercial Aetna, AvMed, Florida Blue, Cigna, Humana, UnitedHealthcare and selected networks. Verify the exact product before the visit.
Traditional Medicare Medicare and Railroad Medicare. Medicare coinsurance is payable at service unless secondary insurance applies.
Medicare Advantage Selected AARP/UHC and Humana products. Plan participation depends on the exact product.
Aetna Medicare Advantage PPO-ESA Extended Service Area employer-group product. Intercoastal currently identifies this as its Aetna Medicare Advantage exception.
Aetna Medicare Advantage PPO non-ESA Non-ESA PPO products. Intercoastal says these are out of network; patient pays Medicare rate and IMG files a courtesy claim.
Other out-of-network plans Plans not on the accepted list. Intercoastal states it generally cannot see patients with out-of-network PPO or HMO plans unless a stated exception applies.
Insurance verification script
“My exact insurance product is [plan/network]. I see [provider] at Intercoastal Medical Group. Is the provider and location in network for [visit/test/procedure], and what copay, coinsurance or deductible should I expect before I pay the portal balance?”
Insurance participation questions

Administrative office: 941-955-1108

Billing questions

Patient Accounts: 941-954-4620

Separate specialty portal

Hematology and oncology patients: use CareSpace when instructed

Intercoastal’s site displays a separate Hematology & Oncology Portal. That link currently routes to CareSpace rather than the regular My Health Record login.

CareSpace login

The current CareSpace login uses an email and password. Its sign-in system also supports password recovery.

Multi-factor authentication

The current CareSpace/Flatiron login indicates that the practice has enabled multi-factor authentication for additional security.

Do not merge the two accounts mentally. A My Health Record username is not automatically your CareSpace credential. Follow the portal identified by your treating Intercoastal specialty.
Open CareSpace Open main portal
Portal is not your only option

Weekend care for existing Intercoastal primary-care patients

Intercoastal operates appointment-only weekend care for existing primary-care patients with acute, non-emergency illness or injury.

Hyde Park
2881 Hyde Park Street, 2nd Floor
Sarasota, FL 34239

Phone: 941-366-4150

Saturday: 8 AM-3 PM*

Sunday: 8 AM-3 PM*

Lakewood Ranch II
11715 Rangeland Parkway
Bradenton, FL 34211

Phone: 941-538-0015

Saturday: 8 AM-3 PM*

Call ahead—an appointment is required. Current Intercoastal instructions say weekend clinics may close after noon depending on patient volume. Schedulers begin answering phones at 8 AM.
Weekend care is for acute, non-emergency problems such as colds, cough, congestion, ear or eye infections, fever, flu, rashes, urinary infections, minor burns or cuts, and sprains or strains. It is not designed for routine care.
Sarasota & Manatee County

Intercoastal locations connected to the shared medical-group system

Current Intercoastal Medical Group location directory
Location Address Main role
Beneva Cardiology 965 S. Beneva Road, Sarasota, FL 34232 Cardiology
Beneva Family Practice 921 S. Beneva Road, Sarasota, FL 34232 Primary care
Beneva Professional Center 943 S. Beneva Road, Sarasota, FL 34232 Primary, specialty, ancillary, physical therapy and administration
Cattleridge Medical Building I 3333 Cattlemen Road, Sarasota, FL 34232 Primary, specialty, ancillary and ambulatory surgery center
Cattleridge Medical Building II 5951 Cattleridge Avenue, Sarasota, FL 34232 Primary, specialty and ancillary services
Hyde Park 2881 Hyde Park Street, Sarasota, FL 34239 Primary, specialty, ancillary and weekend care
Lakewood Ranch I 11505 Rangeland Parkway, Bradenton, FL 34211 Primary, specialty, ancillary and physical therapy
Lakewood Ranch II 11715 Rangeland Parkway, Bradenton, FL 34211 Primary, specialty, ancillary and Saturday care
Palmer Ranch I 8592 Potter Park Drive, Sarasota, FL 34238 Primary care and ancillary services
Palmer Ranch II 8590 Potter Park Drive, Sarasota, FL 34238 Primary care and physical therapy
Temporary Beneva renovation routing: Intercoastal’s current site says selected Beneva services are temporarily at Cattleridge I, 3333 Cattlemen Road: Orthopedics and Podiatry in Suite 106 and Radiology/X-ray/Ultrasound in Suite 210. The Beneva laboratory remains at Beneva.
Protect your health account

Portal security habits worth using

Use the portal reached from Intercoastal’s official website
Do not send your password by ordinary email
Use a unique password for your health account
Sign out on a shared computer
Avoid public Wi-Fi for sensitive account work
Verify the patient name before submitting payment
Use CareSpace MFA when prompted
Treat unexpected requests for Medicare or bank details cautiously
Do not provide portal credentials to an unsolicited caller. A legitimate office can help with account access without needing you to read your password aloud.
Quick task router

Portal problem? Use this next-action table

Fastest action for common Intercoastal patient needs
What you need Best first action Do not do this
Routine test result Check My Health Record. Do not assume a missing result means the test was lost.
Routine refill Use portal prescription/refill tools. Do not wait until the medication is already gone.
New non-urgent appointment Portal or online request form. Do not use the request form for an urgent condition.
Reschedule existing appointment Call your provider’s office. Do not rely on a general online request.
Formal complete medical record Use the provider-specific record-release form. Do not rely only on portal screenshots.
Physician bill Portal or Intercoastal online bill pay. Do not use physician bill pay for surgery-center charges.
Surgery-center payment Call 941-379-5884. Do not submit it through the standard portal account.
Portal technical problem Try browser fixes, then email support@intercoastalmedical.com. Do not email passwords or unnecessary health details.
Urgent symptoms Call the provider’s office or appropriate urgent service. Do not wait for a portal response.
Life-threatening symptoms Call 911 or go to the nearest emergency department. Do not use the portal.
10 portal questions answered

Intercoastal Medical Group Portal FAQs

What is the official Intercoastal Medical Group portal?

Most established patients use My Health Record by Greenway Health. Intercoastal’s official Patient Portal link currently routes to myhealthrecord.com.

How do I sign in?

Open My Health Record, enter your username and password, and select Continue.

What if I forgot my username?

Select Forgot Username. The current recovery process asks for first name, last name, date of birth and ZIP code.

What can I do through the portal?

Intercoastal describes portal use for medical-chart access, test results, prescriptions and refills, non-urgent provider communication, past visit information, appointment requests, forms and available bill-payment functions.

Can I use the portal for an urgent medical problem?

No. Intercoastal tells patients with urgent problems to call their provider’s office. Call 911 for a life-threatening emergency.

Can I reschedule an appointment online?

Intercoastal’s current appointment page tells patients who need to reschedule an existing appointment to call the provider’s office.

Why is my portal slow or timing out?

Intercoastal currently acknowledges portal slowness, time-outs, failed uploads and data-retrieval problems connected with its EMR vendor database.

Can I pay my bill through the portal?

Yes for physician services. Surgery-center payments are separate and should be handled by calling 941-379-5884.

Can the portal replace a medical-record request?

No. Use Intercoastal’s formal provider-specific medical-record authorization when you need a complete record or an official transfer to another party.

Who do I contact if portal troubleshooting does not work?

Intercoastal currently publishes support@intercoastalmedical.com for portal assistance. Call your physician’s office directly when the task is time-sensitive.

Final live actions

Official Intercoastal tools to use when you are ready to act

The important portal rules and troubleshooting steps are already explained above. Use these official systems for the final secure login, submission, payment or search.

Main patient portal Hematology & oncology portal Request appointment Pay physician bill Records & patient forms Find office phone
Independent patient-information notice:

USMedicalGroup.org is not Intercoastal Medical Group, Greenway Health, My Health Record or CareSpace. This guide explains publicly available patient workflows in easier language.

Portal availability, provider participation, insurance rules, office locations and technical performance can change. Confirm time-sensitive information with the treating office. Never use a patient portal as a substitute for emergency medical care. Call 911 for a life-threatening emergency.

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