Iris Medical Group 2026: In-Home Primary Care, Portal & Insurance

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Physician-led house calls · Primary care without the waiting room

Get Primary Care at Home With Iris Medical Group

Iris Medical Group is built around a different type of primary care. Instead of making every patient travel to a doctor’s office, its physicians and advanced-practice providers can deliver ongoing medical care in the patient’s home.

The model goes well beyond a basic house call. Iris lists physical exams, blood draws, chronic-care management, post-hospital follow-up, telemedicine, prescription management, wound care, specialist referrals, medical-equipment orders, remote monitoring and selected mobile diagnostic testing.

This guide explains what happens before, during and after an Iris visit so patients and caregivers can understand the process without opening ten separate service pages.

Request an in-home appointment Open patient portal See which care fits
Emergency warning: in-home primary care and telemedicine are not replacements for emergency medical services. Call 911 for severe chest pain, major breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness or another potentially life-threatening emergency.
Care model

Primary-care house calls in the patient’s home.

Visit length

Iris states appointments are scheduled for 60 minutes.

New patients

Current site says adults age 18+ are accepted.

Insurance

Medicare, Medicaid, VA benefits and major private plans.

Main phone

615-274-9767

Start here

Should you use an Iris house call, telehealth or emergency care?

IN-HOME PRIMARY CARE You need hands-on primary care

A home visit is useful when the provider needs to examine you directly, review medicines in the home, evaluate mobility or wounds, perform a physical, arrange testing or manage an ongoing condition.

Good fit for: physicals, chronic care, post-hospital visits, wound assessment, home-based testing and patients who have difficulty traveling.
TELEMEDICINE You can be evaluated remotely

Iris offers live-video care for clinically appropriate concerns and follow-up. Telehealth can also support prescription management, wellness care, nutrition, mental-health care and remote monitoring.

Good fit for: selected follow-up, medication questions, care-plan discussions and problems that do not require a hands-on examination.
911 / EMERGENCY Your condition may be life-threatening

Do not schedule a future house call when symptoms need immediate emergency assessment.

Call 911 for serious emergencies rather than waiting for the Iris scheduling team.
Simple decision: hands-on but non-emergency problem = ask about a house call; clinically suitable remote problem = ask about telehealth; emergency = call 911.

Go directly to the Iris Medical Group answer you need

The important patient process is explained on this page. Use Iris’s external systems mainly when a live appointment, portal action or direct submission is required.

The core model

How Iris Medical Group in-home primary care actually works

Home-based primary care means the medical provider comes to the patient instead of requiring the patient to travel to a conventional office for every primary-care need.

Iris describes its care team as including physicians, nurse practitioners and physician assistants. Its broader team description also references physical therapists.

Request care Submit the official appointment request or call Iris at 615-274-9767.
Confirm service-area eligibility Staff need your home location because Iris is delivering care to you rather than directing every patient to one clinic building.
Confirm insurance and reason for care Give the scheduler the complete plan information and explain what you need so the correct type of provider and appointment can be arranged.
A provider comes to your home Iris says standard appointments are scheduled for 60 minutes, giving the provider time for evaluation, questions and care planning.
Testing or treatment is arranged Depending on clinical need, this can include laboratory work, prescriptions, wound care, mobile diagnostics, equipment orders or specialist referral.
Care continues after the visit Iris offers telemedicine, remote monitoring, chronic-care management and follow-up services so primary care does not end when the house call is over.
This is continuous primary care, not simply an on-demand house-call app. Iris describes home-based primary care as an ongoing relationship that can include preventive care, chronic-condition management, testing, referrals and follow-up.
Eligibility basics

Is Iris Medical Group accepting new patients?

Iris’s current main site says it is accepting new patients age 18 and older.

18+
Adult care

The current public new-patient message specifies adults age 18 and older.

HOME
Your location matters

Staff must confirm that your residence falls inside a currently served area.

PLAN
Your plan matters

Iris accepts broad insurance categories, but the exact product still needs verification.

Have this information ready

Patient’s full legal name
Date of birth
Home address where care is requested
Working telephone number
Email address
Insurance carrier and exact product
Main reason for establishing care
Recent hospital discharge information when applicable
Current medications
Primary caregiver contact when appropriate
Do not assume age is the only eligibility rule. Adult status, service territory, insurance, the type of medical need and provider capacity can all affect whether and how an appointment is scheduled.
House-call scheduling

How to request an Iris Medical Group appointment

Choose the patient Decide whether you are requesting care for yourself or helping a parent, spouse or another adult patient.
Have the home address ready Because care comes to the patient, location eligibility needs to be checked early.
Explain the primary medical need Examples include establishing a primary-care provider, chronic illness, post-hospital follow-up, wound care, a physical exam or medication management.
Provide insurance information Tell staff whether coverage is through Medicare, Medicaid, VA benefits or a private plan and give the full plan information.
Ask which visit format is appropriate Depending on the problem, Iris may recommend an in-home appointment, telehealth or another diagnostic or specialty pathway.
Confirm the appointment window Because the clinician is traveling between patients, confirm how arrival timing will be communicated and whom to call if access to the home changes.
Useful house-call scheduling script
“I would like to establish care with Iris Medical Group for [myself/family member]. The patient is [age] and lives at [ZIP code]. The main need is [medical need]. Insurance is [full plan name]. Are in-home visits available at this address, and what information or records should we prepare for the first appointment?”
Start official appointment request Call 615-274-9767
Make the 60-minute visit count

How to prepare your home for an Iris primary-care visit

Medical information
  • Current prescription bottles
  • Over-the-counter medicines
  • Vitamins and supplements
  • Medication allergies
  • Recent hospital discharge papers
  • Recent laboratory or imaging results
  • Specialist names
  • Preferred pharmacy
Home setup
  • Use a quiet area with adequate lighting.
  • Have the patient seated somewhere safely accessible.
  • Keep pets secured when needed.
  • Make medication bottles easy to reach.
  • Make mobility aids available for assessment.
  • Have the caregiver present when the patient needs help communicating.
A major advantage of a house call: the provider can see how medication storage, mobility, caregiving, medical equipment and other day-to-day factors actually work in the patient’s home instead of relying only on descriptions in an exam room.
Full-service home medicine

What Iris Medical Group can provide at or from your home

Published Iris Medical Group services and what each one solves
Service What it helps with What to ask before scheduling
Home-based primary care Routine, preventive and ongoing medical management without repeated clinic travel. Is my address currently inside the service area?
Physical and annual wellness exams Preventive health review, screening and ongoing primary-care planning. Which screenings or labs are needed beforehand?
Blood draw and lab work Blood work, urinalysis and other diagnostic testing from home. Do I need to fast or change medication timing?
Chronic-care management Ongoing support for patients managing long-term conditions. What measurements should I track between visits?
Palliative care Symptom relief and quality-of-life support during serious illness while coordinating with the broader treatment plan. How will Iris coordinate with my specialists and current treatment?
Post-hospital follow-up Medication review, recovery planning and care coordination after discharge. How soon after discharge can the follow-up occur?
Prescription refill Ongoing medication management when a refill is clinically appropriate. Does this medication require a visit or laboratory monitoring first?
Telemedicine Remote consultation and follow-up when hands-on examination is not required. Is my concern appropriate for video care?
Wound care Assessment and treatment planning for traumatic, diabetic, infectious and chronic wounds. What supplies or previous wound records should be available?
Diagnostic referrals Coordination for testing such as MRI, CT and other services that may need an outside facility. Will Iris handle the order and required authorization?
Specialist referrals Connection with specialty care beyond primary-care scope. Which specialist is being referred and how will records be transferred?
Home health / hospice evaluation Assessment of whether a patient may be appropriate for additional home-health or hospice support. Which benefit is being considered and why?
Medical equipment orders Ordering equipment such as respiratory products, wheelchairs, walkers and hospital beds when medically appropriate. Which supplier and insurance authorization will be used?
Remote patient monitoring Tracking health information outside the appointment so problems may be identified earlier. Which readings will be monitored and how often?
Mobile diagnostics Selected X-ray, ultrasound, cardiac and ANS testing without routine travel to a diagnostic center. Can the specific study be performed in my area and home setting?
Preventive care at home

What to prepare for an Iris annual physical or wellness visit

Current medication bottles
Recent blood-pressure readings
Blood-sugar readings when applicable
Vaccination history
Cancer-screening history
Recent specialist visits
Hospital or emergency visits since last primary-care review
Falls or mobility changes
Changes in memory, mood or sleep
Advance-care or caregiver questions when relevant

Questions to ask before the provider leaves

What screening is due?

Ask which blood tests, cancer screenings, vaccinations or other preventive services are recommended.

Which numbers should I monitor?

Clarify whether blood pressure, weight, glucose or another home measurement should be recorded.

When is follow-up?

Know whether the next step is a house call, telehealth visit, lab test or specialist appointment.

Blood work without the lab trip

How Iris Medical Group home laboratory services work

Iris states that its home laboratory service can include blood work, urinalysis and other diagnostic tests.

The provider determines which test is needed Testing should be connected to a medical order or care plan rather than performed simply because a test exists.
Ask whether fasting is necessary Not every laboratory test requires fasting, so do not skip food or medicine without instructions.
Confirm sample collection Ask whether the specimen will be collected during the primary-care visit or during a separate home appointment.
Ask which laboratory processes the specimen Insurance coverage can depend on the laboratory as well as the clinician.
Know how results will be delivered Ask whether results will appear in the patient portal or be discussed directly by the care team.
Important medication rule: do not stop insulin, blood-pressure medicine, blood thinners or another prescription just because you think blood work may require fasting. Follow the instructions given for your specific test.
Mobile testing

X-ray, ultrasound, echocardiogram and ANS testing

Iris lists several diagnostic services that can be coordinated as part of its home-care model. Availability varies by state, local service area and clinical need.

X-ray

Portable imaging may be used for selected chest, bone, joint or other clinically indicated studies.

Ultrasound

Uses sound waves to examine selected organs, blood vessels and soft tissues.

Echocardiogram

A cardiac ultrasound used to evaluate heart structure, chambers, valves and function.

ANS testing

Evaluates aspects of the autonomic nervous system, which helps control involuntary body functions.

Do not assume every diagnostic test can be performed at home. MRI, CT and some advanced tests still require referral to an outside diagnostic facility. Iris separately offers diagnostic-referral coordination for those situations.
Long-term care without constant travel

How chronic-care management can work in the home

Iris’s home model is particularly relevant when a patient needs frequent monitoring but travel to a conventional office is difficult.

BP
Blood pressure and heart conditions

Home readings and medication review can provide a clearer picture of daily control.

DM
Diabetes

Medication, glucose information, laboratory work, nutrition and complications can be coordinated through primary care.

LUNG
Chronic respiratory disease

Patients with mobility or breathing limitations may benefit from reducing unnecessary travel for routine follow-up.

Keep these records where the provider can review them

Blood-pressure log
Glucose readings
Daily weights when requested
Oxygen readings when clinically requested
Medication bottles
Recent specialist changes
Emergency-department discharge paperwork
New symptoms or side effects
Hospital-to-home transition

What Iris post-hospital follow-up can help solve

Iris offers post-hospital discharge and follow-up care designed to help patients transition safely back home after hospitalization or an emergency-department visit.

Review what the hospital changed Compare the discharge medication list with what the patient was taking before admission.
Look for medication conflicts Duplicate medicines, stopped medicines and dose changes can easily create confusion after discharge.
Assess recovery at home A house call can reveal problems with mobility, wound care, equipment, food access or caregiver support.
Complete needed testing Laboratory or diagnostic follow-up may be arranged depending on the discharge plan.
Coordinate specialists The primary-care team can help organize referrals and communicate relevant records.
Keep the complete discharge packet. Medication lists, diagnoses, pending tests, follow-up instructions and specialist names can all affect the post-hospital plan.
Hands-on care where the patient lives

What Iris Medical Group wound care can address

Iris describes wound-care services for wounds connected with trauma, infection, diabetes and autoimmune disease, with individualized assessment and treatment planning.

Diabetic wound Diabetes can slow healing and increase complication risk, so ongoing medical evaluation matters.
Pressure injury Care may need to address positioning, mobility, nutrition and the wound itself.
Post-surgical wound Bring discharge and surgeon instructions so home wound care stays aligned with the operative plan.
Wound is worsening Increasing redness, drainage, pain, odor, swelling or systemic illness needs prompt medical attention.
Wound emergency: uncontrolled bleeding, rapidly spreading infection, severe systemic illness or another emergency should not wait for a scheduled house call.
Home-care equipment

Medical supplies and equipment Iris can help order

Iris’s published equipment information includes items that can make home treatment and mobility safer when medically appropriate.

Respiratory equipment

Products used to support respiratory-care needs.

Wheelchairs

Mobility support when a patient cannot safely walk normal distances.

Walkers

Support for patients who need additional stability while walking.

Hospital beds

Specialized home beds when positioning, safety or medical condition requires them.

Equipment coverage usually requires more than choosing an item. Ask what medical documentation, order, supplier and insurance authorization are needed before expecting delivery.
When primary care is not enough

How Iris Medical Group specialist and diagnostic referrals work

Specialist referral

Used when the patient’s medical problem requires expertise outside the primary-care team’s scope.

Iris states that its team can help connect patients with an appropriate specialist and coordinate relevant information.

Diagnostic referral

Used when a test such as MRI, CT or another facility-based study cannot reasonably be completed through the home-care pathway.

Iris can help navigate the referral process rather than simply telling the patient to find a diagnostic center alone.

Before ending the referral conversation, ask:

Which specialist or facility is receiving the referral?
Was the referral already transmitted?
Will medical records be sent?
Does my insurance require authorization?
Who schedules the appointment?
How will Iris receive the specialist’s findings?
Virtual extension of the house-call model

When Iris telemedicine may save another home visit

Iris states that telehealth is used alongside its in-home care rather than treating the two formats as competing systems.

FU
Follow-up

Discuss progress after a previous home visit when another hands-on examination is not required.

Rx
Medication management

Discuss medications, side effects and treatment planning when telehealth is clinically appropriate.

PLAN
Care coordination

Review results, specialist plans, nutrition, remote-monitoring information or post-hospital progress.

Confirm that the appointment is virtual Do not assume every Iris appointment automatically converts to telemedicine.
Test camera, microphone and internet Fix technology problems before the clinician is ready.
Keep medicines beside you Use the actual bottles instead of guessing the name or dose.
Prepare home measurements Have blood pressure, pulse, temperature, glucose, weight or other requested readings ready.
Know the escalation plan Ask whether the next step is another virtual visit, an in-home examination, testing or emergency evaluation.
Iris’s published telemedicine model: the practice states that it schedules one patient per hour for personalized virtual care and can use telehealth for several forms of treatment, follow-up and care coordination.
Athena patient access

Iris Medical Group patient portal

The current Iris website links patients to an Athenahealth patient portal. This is the safer starting point for account-based patient activity than placing private medical information into an ordinary web search or unrelated website.

REC
Medical information

Use your authenticated patient account for information connected with your ongoing Iris care.

Rx
Medication workflow

Portal-based workflows may be used for appropriate prescription and patient communication tasks.

MSG
Care communication

Use secure patient channels for sensitive medical information rather than ordinary email whenever available.

Do not use the portal as an emergency service. A message waiting in an inbox is not a substitute for 911 or urgent medical evaluation.
Open Iris patient portal
Prescription workflow

How to avoid running out of medication between Iris visits

Check the bottle early Know how many doses remain and whether an existing refill is already available.
Confirm the pharmacy Make sure Iris has the correct pharmacy and location.
Submit a routine request before the last dose Some medicines require clinical review rather than automatic renewal.
Expect extra steps for some medicines The provider may need recent blood work, vital signs or an appointment before approving a prescription.
Check with the pharmacy Confirm whether the prescription was received rather than assuming a delay is always at the medical office.
One current Iris refill page states that requests are reviewed within one business day. Treat that as a planning target, not a reason to wait until medication has completely run out.
Coverage without a membership model

Medicare, Medicaid, VA and private insurance at Iris Medical Group

Iris repeatedly states that it participates with Medicare, Medicaid and most major private health plans and also references VA benefits.

The practice also emphasizes that there are no contracts or monthly membership fees for its standard home-based care model.

Medicare

Explicitly listed among accepted coverage categories.

Medicaid

Explicitly included in Iris’s published insurance messaging.

VA benefits

Iris states that VA benefits are accepted.

Private plans

Iris describes participation with most major private insurance plans.

Broad acceptance does not guarantee your exact claim. Home visits, telehealth, mobile testing, equipment, wound supplies and specialty programs can each have different benefit rules.
Read your exact plan name Have the product and network information from the insurance card.
Confirm Iris participation Ask whether the particular provider and requested service are covered by your plan.
Confirm with your insurer Use the member-services number on your card to verify the home-care service.
Ask about patient responsibility Check copay, deductible, coinsurance and authorization requirements.
Check mobile services separately Laboratory, imaging and durable medical equipment may involve additional vendors or benefit rules.
Insurance-verification script
“I have [complete plan name]. I want to receive Iris Medical Group in-home primary care at my residence for [service]. Is Iris and the treating provider in network, is a house call covered, and do laboratory work, mobile diagnostics or equipment use separate benefits or suppliers?”
Caregiver advantage

Why the Iris model may be especially useful for caregivers

MED
Medication review happens where medicines are stored

Caregivers can show the clinician what the patient is actually taking rather than relying on an outdated list.

MOB
Mobility can be assessed in real life

The clinician can see stairs, walkers, transfer problems and other home factors affecting safety.

TEAM
Care plans can include the people doing the work

Family, caregivers, home-health staff and other clinicians can be part of a more practical coordination conversation.

Care Plan Oversight: Iris specifically offers oversight for qualifying patients receiving home-health or hospice benefits and describes coordination with family, caregivers, home-health nurses and hospice staff.
Palliative care is not the same as hospice

When Iris palliative-care support may be relevant

Iris describes palliative care as support for people facing serious illness with an emphasis on symptom relief, comfort and quality of life.

Importantly, its published description says palliative care can be integrated with curative treatment. That makes it different from assuming that every palliative-care patient has stopped disease-directed treatment.

Pain or symptom management is difficult
Several specialists are involved
Caregiver burden is increasing
Serious illness is affecting quality of life
Goals of care need clarification
Home support needs are changing
Ask the specific question: “Are you recommending palliative care, home health, hospice, or a combination of services?” The terms involve different goals and benefit structures.
Where Iris currently advertises care

Iris Medical Group service areas

The main Iris service-area page focuses on Middle Tennessee and says providers serve Davidson County and surrounding counties. The current website also has dedicated in-home primary-care sections for Kentucky and Indiana.

Middle Tennessee

The main service-area material centers on Nashville, Davidson County and surrounding counties.

Kentucky

Iris publishes dedicated Kentucky services, including Bowling Green-area in-home care.

Indiana

The current site also publishes dedicated Indiana home-primary-care and diagnostic service pages.

Check your address before relying on a state-level page. A state being listed does not mean every ZIP code has identical provider, diagnostic or appointment availability.
This map shows the Middle Tennessee region, not a walk-in Iris clinic. Iris is primarily an in-home care organization, so request service using the address where the patient will receive care.
Local-style patient shortcuts

Practical Iris Medical Group tips that can save time

01
Give the ZIP code immediately

It lets scheduling determine service-area eligibility before a long intake conversation.

02
Say “house call” when that is what you want

This helps distinguish in-home care from telemedicine or referral requests.

03
Keep every medication bottle together

A home visit is an excellent opportunity to correct an outdated medication list.

04
Save discharge paperwork

Do not throw away the hospital packet before the post-discharge appointment.

05
Ask if testing happens the same day

A clinician visit and a mobile diagnostic appointment may be separate events.

06
Verify mobile diagnostics separately

Ask whether the exact X-ray, ultrasound or cardiac study is available in your area.

07
Use the portal for account-based care

Do not search for a random “Iris portal” because unrelated companies also use the Iris name.

08
Ask who coordinates a specialist referral

Know whether Iris or the specialist will call you to schedule.

09
Confirm equipment paperwork early

Wheelchairs, hospital beds and respiratory equipment can require documentation and authorization.

Problem solver

What to do when the Iris Medical Group process stalls

You submitted an appointment request but have no visit details Call 615-274-9767 and confirm that the request was received, the service address is eligible and an appointment has actually been scheduled.
Your address is outside the normal service area Ask whether telehealth is possible or whether Iris currently has another regional care pathway.
Your test cannot be performed at home Ask whether Iris can issue a diagnostic referral to the appropriate outside facility.
Your insurer cannot find the service Give the insurer the exact provider, service type and location-of-service information rather than asking only whether “Iris” is covered.
A specialist has not contacted you Ask Iris which specialist received the referral, when it was sent and whether insurance authorization is complete.
Your refill is still pending Check the patient portal or contact the care team and ask whether an appointment or test is required before renewal.
Home equipment has not arrived Ask which supplier received the order and whether documentation or insurance authorization is still missing.
The patient’s condition becomes an emergency Do not wait for an Iris callback or house call. Call 911.
Contact board

Iris Medical Group phone, fax, email and portal

Main phone

615-274-9767

Use for appointment and general patient-service questions.

Fax

833-450-4801

Confirm the intended recipient before sending medical documents.

General email

info@irismedicalgroup.com

Avoid putting unnecessary sensitive medical details in ordinary email.

Patient portal

Athenahealth Iris portal

Use the authenticated patient system for account-based care activity.

10 practical patient questions

Iris Medical Group FAQs

1. What is Iris Medical Group?

Iris Medical Group is a physician-owned medical organization focused on delivering primary care in patients’ homes, supported by telehealth, home testing and care coordination.

2. Will an Iris provider actually come to my home?

Yes. In-home primary care is the main Iris care model. Confirm that your address falls inside the current service area when scheduling.

3. Is Iris Medical Group accepting new patients?

The current public website says new patients age 18 and older are being accepted. Location, insurance and appointment availability still need confirmation.

4. Does Iris accept Medicare and Medicaid?

Yes. Iris lists Medicare, Medicaid, VA benefits and most major private insurance plans among its coverage categories.

5. Is there a monthly membership fee?

Iris states that there are no contracts or monthly service fees for its primary-care model.

6. How long is an Iris appointment?

The practice states that appointments are scheduled for 60 minutes.

7. Can Iris perform blood work at my home?

Yes. Iris lists home laboratory services including blood work, urinalysis and other diagnostic testing.

8. Does Iris offer X-ray and ultrasound at home?

Iris lists mobile X-ray, ultrasound, echocardiogram and ANS testing. Availability depends on location and clinical need.

9. Does Iris Medical Group offer telehealth?

Yes. Telemedicine is used for clinically appropriate treatment, follow-up, medication management and other care tasks.

10. What is the Iris Medical Group phone number?

Call 615-274-9767. The published fax is 833-450-4801 and general email is info@irismedicalgroup.com.

Final live actions

Official Iris Medical Group patient tools

The care model, services, preparation, insurance and problem-solving steps are explained above. Use the official systems below when you are ready to complete the live patient action.

Request appointment Patient portal Check current services Check current insurance Call Iris
Independent patient-information notice

USMedicalGroup.org is not Iris Medical Group and cannot schedule care, diagnose a medical condition, access a patient’s chart, authorize prescriptions or guarantee insurance coverage.

Home-visit availability, service areas, insurance participation, diagnostic availability and provider capacity can change. Confirm time-sensitive details directly with Iris before relying on a scheduled service.

This article is educational and does not replace medical advice from a licensed clinician. Call 911 for a life-threatening emergency.

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