Highgate Medical Group Amherst NY 2026: Doctors, Portal & Hours

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West Amherst, New York · Primary and family medicine guide

Plan Your Highgate Medical Group Amherst Visit Without Missing an Office Rule

Highgate Medical Group has served Western New York for more than 75 years and provides family-centered primary care through its West Amherst and Williamsville offices. The Amherst location is inside the Northwoods Medical Building on East Robinson Road.

This guide brings the useful patient information into one page: West Amherst doctors, new-patient forms, same-day sick visits, physicals, chronic care, behavioral health, immunizations, portal access, insurance, billing, office hours and the unusual schedule rules that can affect when you should call or travel.

Check online scheduling Open patient portal Choose your care path
Life-threatening emergency? Call 911. Highgate lists an after-hours answering service, but a patient with severe breathing difficulty, chest pain, stroke symptoms, uncontrolled bleeding, loss of consciousness or another potentially life-threatening problem should not wait for routine office communication.
West Amherst

3950 East Robinson Road.

Office phone

716-564-1111

Weekday office

7 AM-5 PM Monday-Friday.

Same-day care

Daily openings are reserved for acutely sick patients.

New patients

Forms required; arrive 30 minutes early.

Start here

Which Highgate Medical Group Amherst care path fits your problem?

REGULAR PRIMARY CARE Preventive or ongoing care

Use a routine appointment for complete physicals, preventive screening, chronic conditions, children’s wellness visits, women’s health, medication review and long-term care planning.

Best for: annual care, follow-up, chronic disease, vaccinations, screening and non-urgent questions.
SAME-DAY SICK VISIT Acute problem that should be seen soon

Highgate states that openings are set aside every day for acutely sick established patients so they can receive prompt primary care.

Call West Amherst at 716-564-1111 or check current online scheduling.
EMERGENCY CARE Potentially life-threatening symptoms

Primary-care scheduling should not delay emergency evaluation when serious symptoms could threaten life or permanent function.

Call 911 rather than waiting for an appointment or portal response.
Fast decision rule: routine issue = regular appointment; acute but stable illness = ask about a same-day opening; severe emergency symptoms = call 911.

Go directly to the Amherst patient task you need

Key rules are explained inside the article. Official portals are mainly kept for final live actions such as scheduling, account access, downloading forms and payment.

West Amherst office

Highgate Medical Group Amherst address and contact information

Northwoods Medical Building
Highgate Medical Group
3950 East Robinson Road
Suites 207 & 106
West Amherst, NY 14228

Office: 716-564-1111

Fax: 716-929-0194

Do not accidentally call the other office

Highgate also operates a Williamsville office at Sheridan Meadows. Its main office number is 716-636-7979.

When you need an Amherst provider, test or same-day appointment, start with 716-564-1111.

Useful local detail: The Amherst address uses both Suite 207 and Suite 106. Save the exact suite included in your appointment instructions rather than assuming every Highgate service is in the same suite.
Read before traveling

Highgate Medical Group Amherst hours have several important exceptions

West Amherst scheduling details published by Highgate Medical Group
Time Published schedule What patients should know
Monday-Thursday office 7:00 AM-5:00 PM Phone service starts later than the office opening.
Monday-Thursday phone 7:30 AM-4:30 PM Avoid calling during the daily lunch closure.
Friday office 7:00 AM-5:00 PM The phone line closes earlier than the office.
Friday phone 7:30 AM-3:30 PM Do not wait until late Friday afternoon for a time-sensitive call.
Daily lunch 11:50 AM-1:00 PM Highgate says both office and phone service close for lunch.
Last Tuesday monthly Office closes at 12 PM This recurring early closure can affect afternoon appointments and calls.
Saturday information conflicts on Highgate’s own current pages. The location page lists Saturday office hours of 8 AM-1 PM for West Amherst, while the services page says Saturday appointments are for sick visits only, by appointment, at a Youngs Road location. Because these instructions do not match, call 716-564-1111 before making a Saturday trip.
After hours: Highgate publishes a 24/7 answering service when offices are closed. Use 911 for a life-threatening emergency; the answering service can help route appropriate after-hours practice concerns.
Appointment workflow

How to schedule Highgate Medical Group Amherst care

Choose West Amherst when you want an Amherst provider Use the Northwoods Medical Building location rather than the Williamsville office unless the practice directs you elsewhere.
Identify the appointment type Tell staff whether you need a physical, sick visit, chronic-care follow-up, children’s visit, women’s health exam, behavioral-health support, procedure or testing.
Ask for your preferred physician when relevant Four family physicians are currently listed at the West Amherst office.
Check online scheduling or call Highgate links patients to its MEDENT online scheduling system and also accepts appointment calls at 716-564-1111 for West Amherst.
Verify insurance before the visit Use the exact product and network name printed on your card rather than only the insurance-company name.
Save the office and phone schedule Phone lines close for lunch and stop earlier than office hours on Fridays.
Appointment call script
“I would like an appointment at the West Amherst office for [reason]. I prefer [provider if applicable]. My insurance is [complete plan/network]. Is this a routine or same-day visit, which suite should I use, and is there anything I need to complete before arrival?”
Open live scheduling Call West Amherst
First visit checklist

Highgate Medical Group new-patient forms and check-in rules

Highgate Medical Group requires new patients to complete its new-patient forms before being seen. Separate form sets are provided for patients over 18 and under 18.

Download the correct age-based form packet Use the adult packet for patients over 18 and the under-18 packet for pediatric patients.
Complete the forms before the appointment Highgate specifically instructs patients to download and complete the appropriate packet before the scheduled visit.
Bring updated insurance information Do not rely on an insurance card that has expired or was replaced.
Arrive 30 minutes early This is Highgate’s published first-visit arrival instruction.
Be prepared for check-in payment Co-payments and any overdue balances are expected at check-in.

Bring these items so the first visit is more useful

Government-issued photo ID when applicable
Current insurance card
Completed new-patient packet
Current medication and supplement list
Medication allergies and reactions
Previous primary-care information
Recent hospital or specialist records when relevant
Vaccination records for children when available
Preferred pharmacy information
Copay or other expected check-in payment
Open official new-patient forms
West Amherst physician team

Highgate Medical Group Amherst doctors

MD
Jaclyn Natalone, MD

Family physician currently listed at the West Amherst office.

MD
Michael Freitas, MD

Family physician at West Amherst with additional primary-care sports-medicine training and University at Buffalo academic affiliations.

MD
Taylor Jacobs, MD

Family physician currently listed at the West Amherst office.

MD
David Pawlowski, MD

Family physician and Medical Director whose profile lists West Amherst at the Northwoods Medical Building.

West Amherst advanced-practice team

Highgate’s current roster also lists a large West Amherst physician-assistant and nurse-practitioner team. That gives the office more options for primary care, follow-up and team-based care.

Physician assistants

Current West Amherst names include Derek Aube-Marchant, Lauren Condrasky, Christopher Gottschalk, Jillian LaMarca, Renee Sawka, Stephanie Guize, Alicia Reimondo, Brie Anne Slaughter, Megan Gallagher, Leah Novo and others.

Nurse practitioners

Rachel Yadon and Marie Mastrangelo are among nurse practitioners currently listed with West Amherst.

Earliest appointment strategy

If speed matters more than a particular clinician, ask which physician, PA or NP on the appropriate care team has the earliest suitable opening.

More than routine checkups

Highgate Medical Group services explained in plain English

Primary-care services and what they are used for
Service What Highgate provides Useful patient preparation
Preventive health Screening, immunization and health-maintenance planning intended to prevent or identify problems early. Bring screening history, vaccines, medicines and family-history changes.
Complete physical exams Health-history review and preventive planning through an annual wellness approach. Bring a current medication list and important health changes since your last exam.
Same-day sick visits Daily reserved openings for acutely ill patients. Know symptom start time, fever history, medications tried and important warning signs.
Chronic care management Monitoring and education for conditions including diabetes, heart disease and high blood pressure. Bring home readings and medication information.
Diabetes education Diabetic educators and nutrition professionals support people with diabetes and related conditions. Bring glucose information and questions about meals, activity and medicines.
Behavioral health management Coordination and support for mental-health care plus referral to outside services when clinically indicated. Describe sleep, mood, anxiety and daily-function changes.
Immunizations Mandatory vaccinations and participation in the New York State Vaccine Free Program for Children. Bring available vaccination history.
RetinaVue Retinal imaging intended to improve access to retinal examination. Ask whether the test is indicated for your condition and whether insurance covers it.
Minor dermatologic procedures Office procedures such as biopsy, cryotherapy and wound repair with stitches. Tell the clinician about blood thinners, allergies and wound history.
EKG A painless test that records the heart’s electrical activity. Wear clothing that allows access to the chest and bring a medication list.
Spirometry Measurement of how much air can be moved and how quickly it can be exhaled. Ask whether inhalers or other medicines need special timing before testing.
Transitional care Care coordination when moving from one healthcare setting to another. Bring hospital discharge papers and updated medication instructions.
Daily acute-care openings

How Highgate same-day sick appointments work

Highgate says it sets aside openings daily for acutely sick patients. This is different from assuming the practice is a walk-in urgent-care center.

Call as early as practical Same-day capacity can fill as more patients request acute visits.
Describe the main symptom clearly Staff need enough information to choose the appropriate appointment type and timing.
Tell them about major warning signs Severe breathing difficulty, chest pain, stroke symptoms or another emergency may require emergency care instead of an office visit.
Confirm which location will see you Do not assume every same-day opening is at West Amherst.
Same-day appointment script
“I am a Highgate patient and need a sick visit today. My main symptom is [symptom], it started [time], and I have [important warning symptom or none]. Is there a same-day opening at West Amherst, and which suite should I report to?”
Saturday warning: because the current Highgate pages disagree about Saturday location rules, verify the exact site before traveling for a weekend sick visit.
Preventive care

Physical exams and women’s health at Highgate Medical Group

Complete physical

Highgate describes annual wellness care as an opportunity to build a complete personal and family health history and help prevent future health problems.

Women’s health exam

The practice lists women’s health examinations including cervical screening and breast examination as appropriate.

Preventive screening

Screening and immunization planning is adjusted to age, medical history and individual risk.

Questions worth bringing to a wellness visit

Which screenings am I due for?
Which vaccines need updating?
Are my blood pressure and weight goals appropriate?
Do any medicines still need to be continued?
Do I need diabetes or cholesterol testing?
When should I schedule my next preventive visit?
Family medicine for children

Well-child physicals and vaccinations

Highgate’s well-child physicals are designed around a child’s age, development and individual needs. The practice also states that it participates in New York State’s Vaccine Free Program for Children.

Bring the child’s immunization history
Bring school or sports forms when applicable
List medicines and allergies
Note school, sleep, behavior or development concerns
Bring the under-18 new-patient packet for a first visit
Ask which vaccines are due at the child’s current age
First pediatric visit: Highgate provides a separate under-18 new-patient form set. Download the correct packet rather than completing the adult forms.
Long-term condition support

Diabetes, heart disease and high blood pressure management

Highgate’s chronic-care service is designed to monitor and educate patients managing long-term conditions such as diabetes, heart disease and hypertension.

BP
Blood pressure

Bring several home readings when your care team asks you to monitor outside the office.

DM
Diabetes

Highgate also lists diabetes education and nutritional coaching for patients with diabetes or related conditions.

TCM
After hospitalization

Transitional care can help reconcile medications and coordinate follow-up after a change in care setting.

Bring actual data: home blood-pressure logs, glucose readings, discharge summaries and updated medication bottles are usually more useful than trying to remember several weeks of information during the visit.
Whole-person primary care

Behavioral-health management at Highgate Medical Group

Highgate describes its overall approach as including physical, emotional, behavioral and mental health. Its behavioral-health manager helps coordinate mental-health care and referrals to outside services when clinically appropriate.

MOOD
Describe changes

Note mood, worry, sleep, concentration, appetite and energy changes.

CARE
Care coordination

Highgate can help coordinate mental-health treatment and outside referrals when needed.

MED
Medication history

Bring current and previous mental-health medicine information, including side effects.

Immediate danger requires emergency help. Do not wait for a routine primary-care appointment when there is an immediate threat of serious harm.
Office-based diagnostics

EKG, spirometry and RetinaVue at Highgate Medical Group

What each test does and what to ask beforehand
Test Purpose Before the test
EKG Records the heart’s electrical activity, including rate and electrical conduction. Ask whether it will be done during the visit and whether any preparation is needed.
Spirometry Measures lung function, including the amount and speed of air moved. Ask whether inhalers or other respiratory medicines should be taken normally before testing.
RetinaVue Retinal imaging intended to increase access to eye screening. Confirm clinical reason, coverage and whether separate ophthalmology follow-up may still be necessary.
Procedures inside primary care

Minor dermatology procedures available through Highgate

Highgate states that its primary-care providers perform a range of minor skin procedures in the office.

Biopsy

A small tissue sample may be removed when a skin lesion needs further evaluation.

Cryotherapy

Selected skin lesions can be treated by freezing when clinically appropriate.

Wound repair

Highgate lists office wound repair, including stitches, among minor procedures.

Before a procedure: tell the care team about blood thinners, bleeding problems, medication allergies and any previous reactions to local anesthetic or skin treatments.
MEDENT patient access

How to use the Highgate Medical Group patient portal

Highgate links patients to a MEDENT portal. The live login page currently includes sign-in, account activation, forgotten-password recovery and forgotten-login-name recovery.

IN
Sign in

Use the existing portal login for an activated patient account.

NEW
Activate account

The live portal includes an activation path for patients who are new to portal access.

PW
Forgot password

Use the portal’s password-recovery tool instead of repeatedly guessing.

ID
Forgot login name

A separate recovery option is provided for a forgotten login name.

Privacy tip: Highgate’s privacy policy warns that ordinary website messages or email may not be secure. Use secure patient tools when entering sensitive health information.
Open Highgate patient portal
Verify the exact product

Highgate Medical Group Amherst accepted insurance

Highgate states that it participates with a wide variety of plans and most local insurance programs, but the practice also warns that networks and benefits change frequently.

AARP / Medicare-related

AARP and Railroad Medicare appear on the published insurance list.

Aetna

Aetna is shown among participating insurers.

Blue plans

Blue Cross Blue Shield and Empire Blue Cross are represented on the current list.

Cigna

Cigna appears among the participating insurance companies.

Independent Health

Independent Health is listed by the practice.

MVP / Univera

MVP and Univera are among the current insurance logos shown.

Tricare / CHAMPVA

Military-related coverage including Tricare Standard and CHAMPVA appears on the list.

UnitedHealthcare

UnitedHealthcare is included among participating companies.

Important Fidelis update: Highgate’s current insurance page states that it is not accepting new patients with Fidelis Care insurance. If you are already a Highgate patient with Fidelis, call the practice and your insurer to verify your current situation rather than assuming the new-patient restriction applies the same way.
Find the full plan and network name Do not stop at the carrier name.
Verify with Highgate Ask whether the West Amherst provider and service participate with your exact plan.
Verify with your insurer Ask the insurer whether the physician and location are considered in network.
Check referral and authorization rules Your insurance contract may impose requirements even when the primary-care office can schedule you.
Ask what you owe Confirm copay, deductible and coinsurance before the visit whenever possible.
Insurance verification script
“My plan is [full product/network]. I am scheduling at Highgate Medical Group West Amherst with [provider] for [service]. Is the provider and 3950 East Robinson Road location in network, and do I need a referral, authorization, copay, deductible or coinsurance?”
Check the current insurance page
Check-in and billing

What Highgate patients should know about payments

Update insurance before care New patients are specifically instructed to bring updated insurance information.
Prepare for check-in charges Highgate states that co-payments and overdue balances are expected when checking in.
Review your insurer’s processing Compare the plan’s explanation of benefits with the patient statement before assuming a balance is incorrect.
Call the billing department for account concerns Highgate’s location page directs billing concerns to 716-636-7979.
Billing questions

716-636-7979

Highgate’s current location page directs billing concerns to this number.

Online payment

Highgate maintains a separate official payment page for the live payment action.

Open official payment page
Billing-question script
“I am calling about my Highgate statement for service date [date]. My insurance shows [status/amount], while the statement shows [amount]. Can you explain the insurance adjustment, payment and remaining patient responsibility?”
Local Amherst shortcuts

Practical tips that can prevent a wasted Highgate visit

01
Call the Amherst number

Use 716-564-1111 when you specifically need the West Amherst office.

02
Watch the lunch closure

Office and phone service close from 11:50 AM to 1 PM.

03
Friday phones end early

Friday telephone service stops at 3:30 PM even though office hours run later.

04
Remember the last Tuesday

Highgate says its offices close at noon on the last Tuesday of every month.

05
Verify Saturday

Current official pages conflict about Saturday location rules, so call before traveling.

06
New patient? Come 30 minutes early

This is Highgate’s published arrival rule, not just a general recommendation.

07
Check the suite

The West Amherst listing includes Suites 207 and 106.

08
Ask about daily sick slots early

Highgate reserves same-day openings, but capacity can still fill.

09
Fidelis new patient?

The current site says new Fidelis Care patients are not being accepted.

Quick problem solver

What to do when the normal Highgate process does not work

No same-day appointment appears online Call West Amherst directly because online availability may not answer every acute-care scheduling question.
You call during lunch Try again after 1 PM; Highgate publishes a daily 11:50 AM-1 PM phone closure.
You call Friday after 3:30 PM Friday phone service is listed as ending at 3:30 PM even though the office remains open longer.
Your appointment is on the last Tuesday Verify the time because Highgate publishes a recurring noon closure on the last Tuesday each month.
You need Saturday care Call before traveling because current Highgate pages give inconsistent location instructions.
Your portal password is forgotten Use MEDENT’s dedicated password-recovery function.
Your portal login name is forgotten Use the separate login-name recovery option rather than creating a duplicate account.
You have a medical emergency Call 911 instead of troubleshooting online scheduling or portal access.
10 patient questions

Highgate Medical Group Amherst FAQs

1. Where is Highgate Medical Group in Amherst?

The West Amherst office is in the Northwoods Medical Building at 3950 East Robinson Road, Suites 207 and 106, West Amherst, NY 14228.

2. What is the West Amherst phone number?

Call 716-564-1111. The published fax is 716-929-0194.

3. What are Highgate Medical Group Amherst office hours?

The location page lists 7 AM-5 PM Monday through Friday. Phone service is 7:30 AM-4:30 PM Monday-Thursday and 7:30 AM-3:30 PM Friday. Office and phone service close from 11:50 AM-1 PM for lunch.

4. Can I get a same-day sick appointment?

Highgate says it reserves openings every day for acutely sick patients. Call the office or use online scheduling to check current availability.

5. How early should a new patient arrive?

Highgate asks new patients to arrive 30 minutes before the scheduled appointment with completed forms and updated insurance information.

6. Is Highgate accepting new Fidelis Care patients?

The current insurance page specifically states that Highgate is not accepting new patients with Fidelis Care insurance.

7. Which doctors work at West Amherst?

The current physician list includes Dr. Jaclyn Natalone, Dr. Michael Freitas, Dr. Taylor Jacobs and Dr. David Pawlowski at West Amherst.

8. What medical services are available?

Highgate lists preventive care, physicals, children’s care, women’s health, same-day sick visits, behavioral health, chronic care, diabetes and nutrition education, immunizations, EKG, spirometry, RetinaVue, minor skin procedures and transitional care.

9. Does Highgate Medical Group have a patient portal?

Yes. Its MEDENT portal provides sign-in, account activation and tools to recover a forgotten password or login name.

10. What payments are due at check-in?

Highgate’s new-patient instructions say co-payments and overdue balances are expected at check-in. Confirm other deductible or coinsurance obligations with your insurer.

Final live actions

Official Highgate Medical Group patient tools

The important Amherst information is explained above. Use these official systems only when you are ready to complete a live scheduling, portal, form, insurance or payment action.

Online scheduling Patient portal New-patient forms Insurance list Payment page Call West Amherst
Independent patient-information notice

USMedicalGroup.org is not Highgate Medical Group and cannot schedule appointments, diagnose medical conditions, access patient records, process payments or guarantee insurance coverage.

Office schedules, provider availability, insurance participation and same-day appointment capacity may change. Saturday information is specifically worth confirming because current Highgate pages provide different instructions.

This article is for educational patient guidance and does not replace medical advice from a licensed clinician. Call 911 for a life-threatening emergency.

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