Baptist Health Medical Group Primary Care: KY & IN

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Kentucky and Southern Indiana · Family, adult and pediatric care guide

Find a Baptist Health Primary Care Provider Who Fits Your Age, Location and Health Needs

Baptist Health Medical Group Primary Care connects patients with family medicine, internal medicine and pediatric providers throughout Kentucky and southern Indiana.

This guide explains the full patient process: how to choose a provider, locate a clinic, schedule a first appointment, use MyChart, prepare for preventive care, verify insurance, choose virtual care and request records.

Find a primary care provider Open Baptist Health MyChart Choose the right care
Call 911 for a medical emergency. Do not wait for a primary-care callback or MyChart response for chest pain, severe breathing difficulty, stroke warning signs, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Confirm the correct Baptist Health system. This guide covers Baptist Health in Kentucky and southern Indiana at BaptistHealth.com. Baptist Health South Florida, Baptist Health Jacksonville and other similarly named organizations use separate providers, portals and billing systems.
Medical Group

More than 1,100 physicians and advanced-practice clinicians.

Clinical network

More than 75 medical and surgical specialties.

Primary care

Family medicine, internal medicine and pediatrics.

Scheduling help

1-844-6BAPTIST

Information checked

August 1, 2026.

Start with the correct type of care

Which Baptist Health primary care option fits you?

FAMILY MEDICINE One practice for several generations

Family medicine providers may care for children, teenagers, adults and older adults. They offer preventive care, physical exams, common-illness treatment and chronic-condition management.

Best for: households that prefer one practice for parents, children and grandparents, subject to each provider’s age limits.
INTERNAL MEDICINE Adult-focused primary care

Internists care for adults age 18 and older. They focus on preventive health, adult medical conditions, medications and long-term management of complex or multiple conditions.

Best for: adults who want a provider with adult-medicine training and coordinated chronic-care support.
PEDIATRICS Care designed for children

Pediatric providers care for infants, children and adolescents through age 18, including well visits, illness care, development, infections, injuries and chronic conditions.

Best for: newborn, childhood and adolescent care with age-specific screening and development guidance.
Not sure which provider to select? Start with family medicine for broad all-age care, internal medicine for adult-only care or pediatrics for a child. The scheduling team can also match you by ZIP code, age, insurance and appointment availability.

Go directly to the patient task you need

The important procedures are explained inside this article. Official portals are used mainly for the final live search, scheduling or submission.

Regional healthcare network

What Baptist Health Medical Group Primary Care is

Baptist Health Medical Group is a multispecialty provider network serving Kentucky and southern Indiana. The network includes more than 1,100 physicians and advanced-practice clinicians across more than 75 specialties.

Primary point of contact

A primary care provider is often the first clinician to evaluate new symptoms, provide preventive care and manage routine or ongoing health concerns.

Care coordination

Your provider can help organize laboratory work, diagnostic testing, medication management and referrals within or outside the Baptist Health system.

Long-term health record

Regular visits help the provider follow changes in blood pressure, weight, medicines, screening history, laboratory results and chronic conditions over time.

Medical Group does not mean every service is in one building. Your physician office, laboratory, imaging center, urgent care and specialist may have different addresses, hours and billing arrangements.
Kentucky and Southern Indiana

Where Baptist Health primary care offices are located

Baptist Health operates primary care offices across several hospital service regions. Use the location finder for the complete current list because practices open, relocate and change hours.

Louisville region

Louisville, Eastpoint, surrounding Jefferson County communities and nearby counties.

Lexington region

Lexington, Nicholasville Road, Harrodsburg Road, Frankfort and surrounding central Kentucky communities.

Richmond region

Richmond, Berea, Lancaster and other communities in Madison and surrounding counties.

Hardin region

Elizabethtown and neighboring central Kentucky communities, including newer combined-care facilities.

Paducah region

Paducah, Village Square, Midtown, Mayfield and surrounding western Kentucky communities.

Corbin region

Corbin and surrounding southeastern Kentucky communities.

La Grange region

Oldham County and nearby north-central Kentucky communities.

Southern Indiana

New Albany, Charlestown, Palmyra, Scottsburg and other communities served through Baptist Health Floyd.

Clinic hours are not standardized

Examples showing why patients should check the individual clinic page
Clinic example Published weekday hours What the difference means
Primary Care – Village Square, Paducah Monday-Friday, 7 a.m.-5 p.m. This clinic publishes earlier and longer weekday access than many standard offices.
Primary Care – Palmyra, Indiana Monday-Friday, 8 a.m.-4:30 p.m. A patient arriving after another Baptist office’s closing time could still find this location closed.
Other primary care practices Varies by provider and location Verify opening time, lunch closure, holiday schedule and laboratory availability separately.
Search current primary care locations
Provider matching

How to find the right Baptist Health primary care provider

Choose family medicine, internal medicine or pediatrics Match the provider’s training to the patient’s age and health needs before sorting by distance.
Enter your city or ZIP code Use the provider directory to identify offices within a realistic driving distance.
Check accepting-new-patient status Some profiles identify new-patient availability and display online appointment times.
Review every practice location A provider may work at more than one address. Select the location connected to the appointment time you want.
Check age limits and clinical focus Provider profiles may list pediatrics, annual wellness visits, women’s health, obesity care, diabetes or other areas of focus.
Look for virtual-visit availability A virtual-visit badge means the provider may offer eligible scheduled video appointments.
Verify your exact insurance product A general insurance-company name does not confirm every HMO, PPO, marketplace or Medicare Advantage network.
Save the direct office number Use it later for clinical questions, refills, records, scheduling changes and follow-up.
New-patient call script
“I am looking for a [family medicine, internal medicine or pediatric] provider near [ZIP code]. The patient is [age], and the insurance plan is [complete product and network]. Which providers are accepting new patients, what is the earliest appointment and does the office offer scheduled video visits?”
Scheduling workflow

How to schedule a Baptist Health primary care appointment

CURRENT PATIENT Use MyChart first

Sign in, review the provider’s available appointments and choose the correct visit reason. Call the office when the visit type does not appear online.

NEW PATIENT Use provider scheduling

Search providers, look for online new-patient availability or call the provider office or Baptist Health scheduling line.

NEED MATCHING HELP Call 1-844-6BAPTIST

Give the scheduler your ZIP code, age, insurance and preferred provider type to narrow the choices.

Scheduling phone: Call 1-844-6BAPTIST, which corresponds to 1-844-622-7847.

Confirm these details before ending the call

Provider name and credentials
New or established patient visit
Exact street address and suite
Arrival and appointment times
Insurance network verification
Expected copay or self-pay amount
Records or forms required
Whether fasting or laboratory work is planned
Schedule through Baptist Health Search provider availability
Everyday and preventive care

Services Baptist Health primary care providers may offer

Primary care service, purpose and preparation
Service What the visit may cover What to prepare
Annual or well visit Preventive health review, recommended screening, risk assessment, vaccines and health goals. Screening history, vaccination record, medicines and questions about prevention.
New symptom visit Evaluation of pain, fatigue, cough, digestive symptoms, rash or another new concern. When it began, severity, triggers, treatments tried and warning symptoms.
Chronic-condition follow-up Management of diabetes, high blood pressure, high cholesterol and other ongoing conditions. Home readings, medication adherence, side effects and recent specialist information.
Medication review Check effectiveness, interactions, side effects, duplicate medicines and refill needs. Bring the bottles or a complete list with dose, frequency and prescribing clinician.
Vaccination visit Age-appropriate vaccines and immunizations based on health history and current guidance. Past vaccine record, allergies and previous reactions.
Physical examination General health evaluation or a physical required for school, sports, work or another purpose. Ask whether a special form, testing or separate fee applies.
Pediatric well visit Growth, development, preventive screening, immunization and family guidance. Growth or school concerns, vaccine history and development questions.
Referral coordination Selection of a specialist and transfer of clinical information. Insurance referral rules, preferred specialist and available records.
Preventive and problem-focused services may be handled differently by insurance. Tell the office when you want to discuss a new symptom during a scheduled wellness visit and ask whether it may create a separate charge.
Book the correct appointment type

Do not schedule every concern as an annual physical

You need routine prevention Request an annual, preventive or well visit and describe your age and insurance type.
You have a new symptom Request a problem visit and explain how long the symptom has been present.
You need a medication refill Ask whether a follow-up examination or laboratory test is required before renewal.
You have several chronic conditions Ask for enough appointment time to review medicines, readings and specialist plans.
You need a school or employment form Tell the scheduler the exact form type so the office can confirm whether testing is required.
You need same-day care Ask whether your PCP has an opening or whether urgent, video or questionnaire-based care is more appropriate.
Prevent check-in delays

What to bring to a Baptist Health primary care appointment

Government-issued photo identification
Current primary and secondary insurance cards
Medication and supplement list
Medication allergies and reaction details
Home blood pressure or glucose readings
Outside laboratory and imaging results
Recent hospital or urgent-care discharge papers
Vaccination and screening history
Name and location of your pharmacy
Written questions in priority order

Use this simple symptom summary

START
When it began

Give an approximate date and explain whether onset was sudden or gradual.

TREND
How it changed

State whether it is improving, worsening, recurring or moving.

TRIGGER
What affects it

List food, activity, position, medicine or time-of-day patterns.

TRIED
What you tried

Include over-the-counter medicines and whether they helped.

Free patient portal

What you can do in Baptist Health MyChart

APPT
Appointments

Schedule eligible visits and review upcoming or previous appointment details.

RESULT
Test results

Review laboratory and diagnostic results released to your account.

MSG
Messages

Send non-urgent questions to participating Baptist Health care teams.

RX
Prescription refills

Request renewal of eligible medicines without making a routine phone call.

VIDEO
Virtual visits

Complete eCheck-In and join eligible scheduled or urgent video visits.

PAY
Billing

View available account information and pay eligible balances.

FAMILY
Proxy access

Manage approved access for a child, parent or another person you help care for.

CHECK
eCheck-In

Complete questionnaires and selected registration tasks before the visit.

RECORD
Health information

Review medications, allergies, immunizations and parts of your Baptist Health record.

How to create an account

Use an activation code when available The After Visit Summary may contain an activation code that connects the account to your record.
You can also register without a code Select the sign-up option for patients without an activation code and complete identity verification.
Keep your contact information current A wrong phone number or email address can interfere with identity checks, alerts and password recovery.
MyChart is for non-emergency communication. Do not send a message and wait when symptoms require immediate medical attention.
Sign in or create MyChart Set up family proxy access
Portal troubleshooting

What to do when Baptist Health MyChart is not working

You forgot the username or password Use the recovery option on the login page before creating a duplicate account.
Your appointment does not appear Confirm that the visit was scheduled with this Kentucky and Indiana Baptist Health system and call the physician office.
A test result is missing Ask whether the result is still processing, awaiting review or connected to an outside laboratory.
You cannot schedule online The provider, location or visit type may not offer online scheduling. Call the office directly.
You need a child’s record Request approved proxy access instead of using the child’s or another adult’s password.
The account shows the wrong information Contact the physician office or MyChart support before submitting repeated registration attempts.
MyChart Patient Support

Local: 502-253-4820

Toll-free: 844-764-7820

Published support hours: Monday-Friday, 7 a.m.-6:30 p.m.; Saturday and Sunday, 8 a.m.-6:30 p.m.; closed holidays.

Three online-care choices

Baptist Health virtual care options compared

Scheduled video, urgent video and eVisit differences
Virtual option Availability Cost Best use
Scheduled video visit During the primary care or specialist office’s hours; appointment required; patients age two and older. Same pricing structure as an in-person provider visit; insurance is billed. Routine follow-up and eligible concerns with your established provider.
Urgent care video visit 24 hours a day, seven days a week; no advance appointment; patients age one and older. Insurance is billed using the urgent-care pricing structure. Many common non-emergency illnesses when an examination can be completed safely by video.
eVisit questionnaire Available 24/7 for eligible patients age one and older who are physically in Kentucky or Indiana. $30; insurance is not billed. Eligible conditions that can be evaluated through a detailed online questionnaire without video.
Current eVisit process: Complete the questionnaire in MyChart, submit it and receive a treatment plan from a Baptist Health provider, typically within 60 minutes. If a prescription is appropriate, it may be sent to the pharmacy you select.

Preparing for a scheduled video visit

Active MyChart account
MyHealth app on a mobile device
Working camera and microphone
Reliable internet connection
Medication and symptom list
Thermometer or home readings when available
Quiet, private and well-lit location
Log in about 15 minutes early
Choose a virtual-care option
Choose care by urgency

Primary care, urgent care, virtual care or emergency room?

Primary care

Preventive visits, ongoing health management, medication review, chronic conditions and concerns that can safely wait for an appointment.

Urgent care

Same-day evaluation of many minor illnesses and injuries when the regular office is unavailable.

Virtual care

Eligible non-emergency conditions that can be safely evaluated by questionnaire or video.

Emergency care

Symptoms that could threaten life, breathing, circulation, brain function or cause serious permanent harm.

Use emergency care now for serious warning signs. Examples include severe chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, a serious head injury or a severe allergic reaction.
Use Baptist Health Care Finder Find urgent care
Verify the complete product

Insurance accepted by Baptist Health Medical Group

Baptist Health publishes participation with many major commercial, government, Medicaid and Medicare Advantage networks. The list may not include every plan, and participation can vary by state, provider, location and service.

Major insurance categories shown on Baptist Health’s current list
Category Examples listed What the patient must verify
Commercial Aetna, Anthem Blue Cross Blue Shield, Cigna/Great West, Humana, UnitedHealthcare, Multiplan and others. Exact HMO, PPO, employer, marketplace or narrow-network product.
Kentucky managed Medicaid Aetna Better Health, Humana Medicaid, Passport, UnitedHealthcare Community Plan and WellCare. Provider assignment, referral requirements and location participation.
Indiana managed Medicaid Anthem Medicaid, CareSource Medicaid, Humana Medicaid, MHS and UnitedHealthcare Community Plan. Indiana provider enrollment and service authorization.
Government Traditional Medicare, traditional Medicaid and Tricare. Primary and secondary coverage, referral requirements and benefit limits.
Medicare Advantage Aetna, Anthem, Humana and selected other products. The specific plan, county, provider and facility network.
Read the complete plan name from the card Include the network, product and state rather than giving only the insurance-company name.
Verify the individual provider Ask whether the selected physician, physician assistant or nurse practitioner is in network.
Verify the clinic address Coverage can differ by service location even when the provider works at more than one office.
Ask about laboratory and imaging A service performed outside the physician office may involve a separate network and bill.
Ask about referral requirements Some plans require PCP selection or authorization before specialist care.
Save a call-reference number Record who confirmed coverage, when the call occurred and the service discussed.
Insurance verification script
“Please verify [provider] at [exact clinic address] under my [complete plan and network]. Is the preventive or problem visit covered? Is this provider assigned as my PCP? Will laboratory, imaging or vaccines be billed separately, and do I need a referral for specialist care?”
Check the current insurance list
Review the claim before paying

Baptist Health primary care billing and financial-help steps

Update insurance at check-in Present current primary and secondary cards and confirm the patient’s legal name, address and date of birth.
Pay the amount required at the visit Copays and estimated patient responsibility depend on the insurance contract and visit type.
Wait for insurance processing Compare the explanation of benefits with the Baptist Health statement. An explanation of benefits is not itself a bill.
Review separate charges Laboratory, imaging, hospital-based or specialist services may create separate bills.
Question an unexpected balance Verify the service date, provider, diagnosis or procedure description, insurance payment, adjustment and patient responsibility.
Financial-assistance limitation: Baptist Health’s system financial-assistance policy explains that it may not apply to physicians and other professionals who bill separately. A Baptist Health Medical Group office may have a different process, so confirm which billing entity issued the statement.
Billing call script
“I am calling about the bill for [service date] from [provider and location]. Please explain the original charge, contractual adjustment, insurance payment and patient balance. Was this billed as preventive, problem-focused or another visit type, and does the claim need correction or reprocessing?”
Baptist Health financial-assistance information

System financial-assistance line: 855-803-7367

Ask whether the policy covers the exact hospital, physician group and service shown on your bill before submitting an application.

Review financial-assistance rules Review or pay through MyChart
Access your health information

How to request Baptist Health medical records

Check MyChart first MyChart may contain the visit summary, results, medications and other information needed for personal use.
Download the official authorization Use Baptist Health’s medical-record request form when you need a formal or more complete copy.
Enter complete patient information Use the legal name, date of birth, contact details and any previous name connected to the record.
Select the date range and records Request only the relevant primary-care notes, laboratory results, imaging reports or other documents when a full chart is unnecessary.
Provide the delivery destination Include your address or the receiving clinician’s complete contact information.
Sign the paper form by hand Baptist Health states that electronic signatures are not currently accepted on the release form.
Mail or fax the request Send it to the central Release of Information address or fax number shown below.
Call if an already-submitted request is delayed Keep a copy of the form and note the date and method of submission.
Baptist Health medical-record request contacts
Method Official detail Practical use
Mail Baptist Health Release of Information, P.O. Box 436147, Louisville, KY 40253 Send the completed, hand-signed authorization.
Fax 502-253-4829 Fax the completed authorization and retain the transmission confirmation.
Request-status phone 833-998-1257 Ask about an already-submitted request.
Local records phone 502-253-4828 Local questions about a submitted medical-record request.
MyChart support 844-764-7820 Portal-access problems rather than formal record-release status.
Sending records to a specialist? Ask whether the specialist needs visit notes, laboratory reports, imaging reports, actual image files or all of them. A written imaging report does not contain the original images.
Download the official records form
After the appointment

How to handle results, refills, referrals and follow-up

A result is marked abnormal A high or low flag does not explain the seriousness by itself. Wait for clinical interpretation or call when instructed.
The expected result has not appeared Ask whether it is still processing, awaiting provider review or connected to an outside laboratory.
You need a routine refill Submit the request before the medicine runs out and confirm the medication, dose and pharmacy.
The refill was denied Ask whether you need a follow-up visit, laboratory monitoring or insurance authorization.
A specialist has not called Ask the PCP office when the referral was sent, where it was sent and whether authorization is complete.
The specialist has no records Confirm the secure fax or transfer destination and ask which records were sent.
Your symptoms are worsening Call the office for clinical guidance or use urgent or emergency care based on severity.
You need a work or school note Contact the office that evaluated the condition and explain the exact dates and documentation requested.
Result follow-up script
“I had [test] on [date], ordered by [provider]. I was told to expect the result by [timeframe]. Is it complete, has the provider reviewed it, and how will I receive the interpretation and next-step instructions?”
Local patient shortcuts

Practical Kentucky and Southern Indiana tips

01
Search by ZIP code

Do not assume the closest Baptist hospital contains the nearest primary care office.

02
Check each office’s hours

Some Paducah practices open at 7 a.m., while other offices use a standard 8 a.m. or 8:30 a.m. schedule.

03
Save the direct clinic number

The general scheduling line is useful for matching, but the clinic handles follow-up and clinical questions.

04
Verify the visit type

An annual wellness visit, preventive physical and problem visit are not always billed in the same way.

05
Use MyChart before calling

Appointment, refill, result and bill information may already be available online.

06
Choose eVisit carefully

The current $30 service is for eligible conditions and requires the patient to be in Kentucky or Indiana.

07
Verify physician and facility

A medical office and an outside laboratory or imaging center may have different insurance status.

08
Request records early

Do not wait until the day before a specialist appointment to begin a formal record request.

09
Use proxy access

Caregivers should request authorized MyChart access instead of sharing another person’s login.

Regional location map

Find Baptist Health Medical Group Primary Care near you

Baptist Health’s primary care network covers many Kentucky and southern Indiana communities. Use the official location finder to confirm the provider, address, phone number, office hours and live appointment information.

Do not drive to the Baptist Health corporate address for a medical appointment. Use the exact clinic address and suite displayed in your appointment confirmation.
Ten practical answers

Baptist Health Medical Group Primary Care FAQs

Which Baptist Health system does this guide cover?

This page covers Baptist Health Medical Group in Kentucky and southern Indiana. Other Baptist Health systems use different websites, doctors and patient portals.

What does Baptist Health primary care treat?

Providers offer preventive care, physical exams, common-illness treatment, vaccinations, health education and ongoing management of conditions such as diabetes, high blood pressure and high cholesterol.

How do I find a doctor accepting new patients?

Search the Baptist Health provider directory, filter for family medicine, internal medicine or pediatrics and review new-patient and appointment information. You may also call 1-844-6BAPTIST.

How do I schedule an appointment?

Current patients can use MyChart or call their office. New patients can select an appointment through an eligible provider profile or call the provider office or general scheduling line.

What can MyChart do?

MyChart supports appointment scheduling, results, non-urgent messages, prescription-refill requests, eCheck-In, video visits, proxy access and eligible bill payments.

Does Baptist Health offer virtual primary care?

Yes. Scheduled video visits are available through participating provider offices. Baptist Health also offers urgent care video visits and questionnaire-based eVisits.

How much is a Baptist Health eVisit?

Baptist Health currently lists eVisits at $30 without insurance billing. Eligible patients must be age one or older and physically located in Kentucky or Indiana.

Does Baptist Health accept my insurance?

Baptist Health lists many major commercial, Medicare, Medicare Advantage, Medicaid and military plans. Confirm the exact provider, clinic and service with the office and insurer.

How do I request medical records?

Complete the official authorization, sign it by hand and mail it to Baptist Health Release of Information, P.O. Box 436147, Louisville, KY 40253, or fax it to 502-253-4829.

When should I use urgent or emergency care?

Use urgent care for many same-day minor illnesses or injuries when the PCP is unavailable. Call 911 or use emergency care for potentially life-threatening symptoms.

Final live actions

Official Baptist Health patient tools

The important patient instructions are explained above. Use these official pages when you are ready to complete a live provider search, appointment, portal login, insurance check or records request.

Find a provider Find a location Schedule an appointment MyChart login Virtual care Insurance plans Medical records
Independent patient-information notice:

USMedicalGroup.org is not Baptist Health or Baptist Health Medical Group. This article cannot schedule care, access MyChart, diagnose a condition, approve a refill, verify insurance benefits or resolve a patient account.

Providers, locations, hours, prices, insurance participation and patient procedures can change. Confirm time-sensitive details with the selected office. Call 911 for a medical emergency.

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