Boston Medical Group 2026: ED Telehealth, Cost & Refills

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Nationwide men’s-health telemedicine · ED, PE, refills, pricing and delivery

Use Boston Medical Group Telemedicine Without Confusing It With an Old Clinic

Boston Medical Group is now a remote men’s-health network focused mainly on erectile dysfunction and premature ejaculation. Patients complete an online intake, consult with a licensed provider and, when treatment is medically appropriate, receive a prescription fulfilled by a third-party pharmacy.

This guide explains the current virtual-care process, documents required, treatment categories, advertised costs, shipping expectations, refill steps, medical-record questions, privacy rules and urgent safety warnings.

Book a virtual consultation Check current self-pay prices See how treatment works
Boston Medical Group is not Boston Medical Center. Boston Medical Center is a hospital in Massachusetts. Boston Medical Group Telemedicine is a separate national men’s sexual-health service with a California corporate office.
Emergency warning: Call 911 for chest pain, severe breathing difficulty, fainting, stroke symptoms, serious allergic reaction or another life-threatening condition. An erection that is painful or lasts four hours or longer requires immediate emergency evaluation.
Current model

Telemedicine rather than a national walk-in clinic network.

Main focus

Erectile dysfunction and premature ejaculation.

Scheduling

800-337-7555

Patient Services

800-616-1526

Insurance

The current product page identifies the service as self-pay.

Start with the correct care path

Is Boston Medical Group appropriate for your concern?

TELEMEDICINE CONSULT Stable sexual-health concern

Virtual care may be suitable for a private discussion of erectile dysfunction, premature ejaculation, treatment options or an existing prescription refill.

Prepare: medical history, medication list, cardiovascular history, allergies, previous treatments and treatment goals.
LOCAL IN-PERSON DOCTOR Physical examination or testing needed

ED can involve blood-vessel, nerve, hormonal, structural or psychological factors. A primary-care doctor or urologist may need to perform an examination, laboratory tests or imaging.

Consider in-person care for: penile pain or curvature, testicular concerns, new neurologic symptoms, unexplained hormone symptoms or an uncertain diagnosis.
EMERGENCY DEPARTMENT Dangerous symptom or treatment reaction

Telemedicine messages and routine support lines must not delay emergency care.

Go now for: chest pain, severe allergic reaction, fainting, sudden vision loss or an erection lasting four hours or longer.
Practical rule: Use telemedicine for a stable, non-emergency consultation; use an in-person clinician when a physical examination or testing is important; use emergency care for serious symptoms.

Go directly to the answer you need

The important procedures are explained inside this page. Official pages are used mainly for live scheduling, forms, payment and ordering.

Organization clarification

Boston Medical Group Telemedicine and the former clinics

Boston Medical Group previously licensed its name and “Boston Method” to physical clinics around the United States. Its official location notice says that this licensing relationship ended in September 2021.

Use the present Boston Medical Group when
  • You want a new nationwide telemedicine consultation.
  • You are requesting a prescription through its current platform.
  • You already receive current telemedicine refills.
  • Your order or communication uses bostonmedicalgroup.com.
  • Your current Patient Services number is 800-616-1526.
Contact the former clinic directly when
  • You were treated at a physical clinic before or around 2021.
  • You need the old clinic’s examination record.
  • You paid the former clinic rather than the telemedicine service.
  • Your treating doctor is now practicing under another clinic name.
  • The current Boston Medical Group cannot locate your earlier chart.
The current Boston Medical Group number may not reach your former clinic. Search your old receipt, prescription label, bank statement, email or medical record for the physical clinic’s address and current operating name.
Telemedicine workflow

How a Boston Medical Group consultation works

Request a virtual appointment Call the main number or submit the official consultation request. Confirm the consultation charge and treatment topic before giving payment information.
Review the treatment information Read every document sent by the treatment coordinator. Patients considering injection treatment are specifically instructed to review the ICP and priapism documents.
Complete the questionnaires Answer the medical and treatment-history questions sent through text or email. Incomplete medication or heart-history information can make prescribing unsafe.
Submit identity documents Upload a current driver’s license or state-issued identification when required by the provider, pharmacy or state law.
Verify the delivery address When the shipping address differs from the identification, provide acceptable proof such as vehicle registration, an insurance document or a utility bill.
Speak with the treatment coordinator Review the process, possible costs, delivery expectations and questions that must be answered by the licensed provider.
Complete the healthcare-provider consultation The provider reviews your history, current medicines, symptoms, previous treatment and whether virtual prescribing is medically and legally appropriate.
Review the prescription and safety instructions Ask the provider to explain the medication name, whether it is FDA-approved or compounded, how to use it, major interactions, side effects and emergency steps.
Approve the treatment cost Obtain the full amount, refill frequency, shipping charge and automatic-renewal information before authorizing payment.
Monitor fulfillment and delivery Save the pharmacy name, order date, tracking information, storage directions and Patient Services contact.
Before-payment call script
“Before I authorize payment, please identify the consultation fee, medication name and ingredients, whether the finished product is FDA-approved or compounded, the quantity, total price, refill schedule, shipping charge, cancellation terms and the pharmacy that will dispense it.”
Identity and delivery verification

Documents to prepare before the virtual visit

Current driver’s license or state identification
Proof of address when shipping elsewhere
Complete prescription-medication list
Over-the-counter medicine and supplement list
Medication and ingredient allergies
Heart and blood-pressure history
Previous ED or PE treatments
Name of your primary-care clinician
Preferred delivery address
Payment method and agreed total
Address-match tip: Make sure the spelling of your name and delivery address is consistent across your identification, intake form and proof-of-address document. A mismatch may delay pharmacy fulfillment.
Do not upload sensitive documents through an ordinary marketing form. Use the secure method supplied for your registered patient intake and verify the website address before submission.
Medical evaluation

Information needed for a safer ED or PE assessment

Erectile dysfunction can be connected with cardiovascular disease, diabetes, medication effects, hormone problems, nerve conditions, prostate treatment, mental health, relationship stress or structural penile conditions.

Information to disclose and why it matters
Information What to report Why the provider needs it
Heart history Chest pain, heart attack, rhythm disorder, heart failure, surgery or exercise restrictions. Sexual activity and ED medication may require cardiovascular review.
Nitrate use Nitroglycerin, isosorbide or recreational nitrate products sometimes called poppers. Combining nitrates with sildenafil or tadalafil can cause a dangerous blood-pressure drop.
Blood pressure High, low or poorly controlled blood pressure and all related medicines. ED treatments may affect blood pressure or interact with medication.
Other prescriptions Alpha blockers, antifungals, antibiotics, HIV medicines, antidepressants and all other drugs. Interactions may change drug levels, effectiveness or safety.
Previous erection duration Any erection lasting unusually long or requiring emergency treatment. A previous episode may affect the safety of injection or oral therapy.
Penile changes Pain, curvature, plaques, scarring, injury, nodules or difficulty injecting. These findings may require an in-person urologic examination.
Hormone symptoms Low desire, loss of body hair, reduced muscle mass, infertility or unexplained fatigue. Symptoms alone do not confirm low testosterone; properly timed laboratory testing may be needed.
Mental and relationship health Anxiety, depression, performance fear, stress and relationship factors. Counseling or combined treatment may be more effective than medication alone.
When virtual care may be incomplete: A standard ED evaluation can include a medical, sexual and mental-health history, physical examination, laboratory testing and, in selected cases, blood-flow imaging or an in-office injection test.
Conditions discussed

What Boston Medical Group treats and what the terms mean

Erectile dysfunction

Repeated difficulty getting or maintaining an erection firm enough for satisfactory sexual activity. A single occasional episode does not always mean chronic ED.

Premature ejaculation

Ejaculation that occurs sooner than desired, is difficult to control and causes personal or relationship distress.

Low testosterone

A medical diagnosis that should be based on compatible symptoms and appropriately collected laboratory results—not tiredness or age alone.

ED can be a health signal. New or worsening erectile dysfunction may justify evaluation for diabetes, high blood pressure, high cholesterol, medication effects or cardiovascular disease rather than treatment of the sexual symptom alone.
Treatment categories

Boston Medical Group treatment options explained carefully

Provider-advertised categories, important limitations and questions
Treatment category What it involves Important patient question
Standard oral ED medicine Sildenafil or tadalafil prescribed when medically appropriate. Is this an FDA-approved tablet or a compounded formulation?
Compounded oral combinations Custom combinations promoted under names such as Erexafil, Tadexetine, Prolomax or related formulations. Which active ingredients and strengths are included, and why is a compounded combination needed?
Intracavernosal therapy Prescription medication injected into erectile tissue to increase blood flow. What training, dose-adjustment and priapism plan will be provided?
Premature-ejaculation medicine Selected topical, oral or combined treatments based on symptoms and medical history. Is the use FDA-approved for PE or prescribed off-label?
Behavioral methods Stop-start practice, squeeze techniques, pelvic-floor training or counseling. Would referral to a urologist, pelvic-floor therapist or qualified sex therapist improve care?
Testosterone therapy Hormone replacement only when a provider diagnoses testosterone deficiency and considers treatment appropriate. Were at least the required laboratory tests and fertility, prostate, blood-count and cardiovascular risks reviewed?
Peptides or branded programs Provider-promoted programs that may contain compounded or off-label ingredients. What is approved, what is compounded and what evidence supports this particular use?
Do not combine sexual-health medicines on your own. Taking sildenafil, tadalafil, injection treatment, peptides or other products together can increase the risk of low blood pressure, prolonged erection and other serious effects.
FDA status explained

“FDA-regulated pharmacy” does not mean the compounded product is FDA-approved

Boston Medical Group promotes several custom-compounded oral and injectable formulations. The individual ingredients may include medicines that have FDA-approved products, but the custom combination is a different finished product.

FDA-approved medicine
  • Reviewed for a specific use
  • Reviewed for safety and effectiveness
  • Manufactured under an approved application
  • Uses FDA-reviewed labeling
  • Has an approved strength and dosage form
Compounded medicine
  • Prepared for a patient or healthcare need
  • Not FDA-approved as a finished product
  • Not reviewed by FDA before marketing for effectiveness
  • May combine several active ingredients
  • Should be used only under an appropriate prescription
Ask for every active ingredient
Ask for the exact strength of each ingredient
Ask which pharmacy will prepare it
Ask whether an FDA-approved alternative exists
Ask why compounding is medically necessary
Ask how adverse effects should be reported
Compounded-medication question
“Is the medication you are recommending an FDA-approved finished product or a compounded product? Please list every ingredient and strength, identify the dispensing pharmacy, explain why an approved alternative is not suitable, and provide written emergency and storage instructions.”
Critical medication safeguards

Safety warnings to review before using ED treatment

Nitrates and ED pills can be dangerous together. Tell the provider about nitroglycerin, isosorbide and recreational nitrates or “poppers.” Combining nitrates with sildenafil or tadalafil can cause a dangerous fall in blood pressure.
Erection lasts four hours or longer Go to an emergency department immediately. Prolonged erection can permanently damage erectile tissue.
Chest pain during sexual activity Stop activity and seek emergency help. Tell emergency staff which ED medicine you took and when.
Sudden vision loss Stop the medication and obtain immediate medical evaluation.
Sudden hearing decrease or loss Seek urgent medical evaluation and do not take another dose until advised.
Fainting, severe dizziness or breathing difficulty Seek emergency help, especially after a new medicine or dose.
Injection-site pain, swelling, hard area or curvature Stop further injection until the prescribing clinician evaluates the problem.
Needle breaks during injection Do not attempt unsafe removal. Obtain urgent professional medical help.
Medication arrives warm or damaged Do not guess whether it remains usable. Contact the dispensing pharmacy using the label number.
Emergency information to save: Medication name, ingredients, strength, dose time, dispensing pharmacy, prescribing provider and the written priapism instructions.
Self-pay pricing

How much Boston Medical Group costs

The official product page says its prices are updated frequently. Treat every online amount as an advertisement to verify—not a guaranteed final price.

Provider-advertised pricing checked August 1, 2026
Cost area Current advertised information What to confirm before paying
Online consultation Starting around $15 for an occasional online visit on the product page. Whether your visit, follow-up or refill uses this price.
Selected oral medication The product page displays selected per-dose or monthly prices beginning around $3. Strength, quantity, formulation, refill frequency and total order price.
General monthly range Approximately $3-$100 per month for selected products. Whether the amount includes consultation, pharmacy and shipping.
Combination programs A treatment overview lists selected PE combination programs at $500 for 30 pills or $830 for 60 pills, including shipping. Current availability, ingredients, medical suitability and cancellation terms.
Injection treatment Pricing varies according to formula, quantity and program. Initial supply, applicator, training, refrigerated shipping and refill cost.
Follow-up or refill May require a new consultation or clinical review. Visit fee, prescription fee and automatic renewal before submission.
Do not approve only a monthly number. Ask for the complete charge today, the number of doses, future refill date, recurring payment authorization, shipping cost and refund or cancellation rules.
Consultation fee
Medication or program price
Quantity and number of doses
Shipping and refrigerated-delivery charge
Automatic refill frequency
Cancellation and refund conditions
Check live advertised prices Confirm the full cost by phone
Payment responsibility

Does Boston Medical Group accept insurance?

The official online product page states that Boston Medical Group does not handle insurance. Patients should expect to pay directly unless they receive a different written arrangement.

Questions for Boston Medical Group
  • Will I receive an itemized receipt?
  • Will the receipt identify the clinician and service?
  • Will the pharmacy provide a separate receipt?
  • Is the consultation or medicine refundable?
  • Is automatic billing enabled?
Questions for your health plan
  • Is out-of-network telemedicine reimbursable?
  • Are compounded medicines excluded?
  • Is prior authorization required?
  • Can I submit my own claim?
  • Which supporting documents are required?
Do not assume reimbursement. Obtain the plan’s answer before treatment when insurance reimbursement affects whether you can afford the program.
Pharmacy fulfillment

Shipping times, tracking and delivery problems

Boston Medical Group’s official onboarding pages provide two somewhat different timelines. This may reflect different medications, pharmacies, shortages or versions of the process.

Provider completes the consultation A prescription is issued only when the healthcare provider considers treatment appropriate.
Prescription reaches the pharmacy One onboarding page says submission generally occurs the same day or next day; another describes submission within 24 hours.
Pharmacy prepares the medication One official page says a pharmacy typically needs three to five days to fill the prescription.
Medication ships Another onboarding page describes approximately one to two days from laboratory to patient and an average two-to-three-business-day arrival when consultation occurs early in the week.
Temperature-sensitive shipment The onboarding page says ICP shipments use next-day delivery with ice, while tablets, troches and peptides may use two-day shipping.
Tracking is issued Save the carrier, tracking number, expected arrival date and storage directions.
Weekend effect: The official instructions say there is no Friday or weekend shipping in the described workflow. A consultation late in the week may result in delivery the following week.
No tracking information Contact Patient Services and ask whether the prescription was submitted, accepted and filled.
More than one week has passed The onboarding instructions tell patients to contact the service when a shipment has not arrived within a week of the provider appointment.
Delivery address is wrong Contact Patient Services and the pharmacy immediately. Prescription packages may have restrictions on rerouting.
Cold package arrives warm Do not use the medication until the dispensing pharmacy confirms whether temperature exposure affected it.
Package is damaged or leaking Photograph the unopened package and contact the pharmacy for replacement instructions.
Medication label is unexpected Compare the patient name, ingredients and directions with what the provider explained before using it.
Prescription renewal

How to request a Boston Medical Group refill

Start before the medicine runs out Allow time for clinical review, identity verification, pharmacy preparation, weekends and shipping.
Use the current service—not an old clinic number Call the present Boston Medical Group Telemedicine number when the prescription is part of its current program.
Confirm the prescription details Give the medication, ingredients if known, strength, last order, dispensing pharmacy and requested quantity.
Report changes in health Tell the provider about new medicines, chest pain, heart care, blood-pressure changes, surgery, vision or hearing problems, and treatment side effects.
Complete any required follow-up State law or clinical safety may require a new provider consultation before renewal.
Confirm the price again Do not assume a refill costs the same as the previous order.
Verify the address Check the recipient name, street, apartment and ZIP code before pharmacy submission.
Save the tracking information Keep the refill date, receipt, pharmacy and expected delivery date.
Refill call script
“I am requesting a refill of [medication/formula] last dispensed by [pharmacy] on [date]. My health or medication changes are [details]. Please confirm whether I need another provider visit, the current quantity and total price, the shipping method, and the expected delivery date.”
Call for prescription or ICP refill Call Patient Services
Patients treated before September 2021

How to find a former Boston Medical Group clinic

Find an old prescription label The dispensing pharmacy and prescriber name may identify the former clinic.
Check your email and text history Search for appointment reminders containing the physical address and local phone number.
Review bank or card statements The merchant name may reveal the clinic’s legal or current business name.
Search the physical address The clinic may now operate under another men’s-health brand at the same address.
Contact the old dispensing pharmacy Ask which prescriber and clinic issued the prescription, subject to identity and privacy verification.
Ask the current service whether it has the chart Do not assume that every older physical-clinic record transferred to Boston Medical Group Telemedicine.
Never reorder solely from an old label. A provider should review whether the prior medicine, ingredients and dose remain appropriate for your current health.
Medical records and transfer

How to request Boston Medical Group records

Boston Medical Group’s terms describe the platform as supporting the development and retention of healthcare information. A patient transferring between providers may be required to complete a medical-record authorization.

Identify which organization created the record Determine whether care came from Boston Medical Group Telemedicine or a former physical clinic.
Request the provider’s authorization process Ask Patient Services for the current records-release form or secure request instructions.
Provide complete identity information Use the legal name, date of birth, previous name, address, phone and treatment dates.
Specify the records needed Request consultation notes, medication history, prescriptions, pharmacy information, laboratory reports or the complete chart.
Name the recipient Provide the new clinician’s secure fax, mailing address or electronic-delivery information.
Sign and date the authorization Missing signatures, date ranges or representative documents can delay processing.
Confirm receipt Ask for the request date, processing contact and estimated delivery method.
Records request script
“I need records for treatment received through [telemedicine or former clinic] during [date range]. Please tell me which provider controls the record, how to obtain the authorization form, what identification is required, and how the completed record can be sent securely to [recipient].”
Patient Services

800-616-1526

Use for current service questions, feedback and records routing.

General patient email

telemed@bostonmedicalgroup.com

Do not include unnecessary medical details in an unsecured message.

Privacy and communication

What patients should know before submitting private information

Boston Medical Group’s website privacy policy was updated January 12, 2026. It distinguishes information used by providers, laboratories or pharmacies for healthcare from certain registration, website and marketing information.

Use the secure patient process for
  • Medical history
  • Prescription information
  • Identification documents
  • Laboratory results
  • Treatment photographs when medically requested
  • Medical-record authorizations
Limit ordinary contact-form details to
  • Name and callback preference
  • Non-medical scheduling question
  • General service inquiry
  • Request for a secure communication method
  • Request to stop marketing communication
Marketing-message opt-out: The website terms say users may receive SMS communication from 619-775-2877 after consent. Replying “STOP” is identified as a method to opt out of SMS or email marketing.
Different official mailing addresses serve different purposes. The general contact page lists a corporate office at 5772 Bolsa Avenue, Suite 210, Huntington Beach, California 92649. The January 2026 privacy policy lists Boston Medical Group Telemedicine LLC at 3152 Red Hill Avenue, Suite 280, Costa Mesa, California 92626 for privacy-related correspondence.
Neither address is advertised as a walk-in treatment clinic. Do not travel to a corporate or privacy mailing address expecting a medical appointment.
Patient rights and responsibilities

Questions you have the right to ask before treatment

What diagnosis is being considered?
What treatment alternatives are available?
Is the finished medication FDA-approved or compounded?
What are the most serious risks?
What symptoms require emergency care?
How much will the complete program cost?
Which pharmacy will dispense the medicine?
How can I refuse or discontinue treatment?
How can I obtain my medical record?
How can I report a side effect or complaint?
Patient feedback: Boston Medical Group’s Patient Bill of Rights lists Patient Services at 800-616-1526 for confidential feedback.
Contact and pharmacy directory

Boston Medical Group phone numbers and addresses

Use the correct contact for the task
Patient task Official contact Best use
New consultation or general scheduling 800-337-7555 Learn about telemedicine and request a provider appointment.
Scheduled provider call 800-311-5619, option 1 Use at the scheduled consultation time when instructed by onboarding staff.
Patient Services 800-616-1526 Onboarding, shipment, feedback, records routing and treatment-program questions.
Patient Services text 877-882-8636 Non-emergency support using the number published in onboarding instructions.
Email telemed@bostonmedicalgroup.com Non-emergency support and requests for a secure submission process.
Listed dispensing pharmacy Rx Compound Store
786-803-8947 		Questions about a prescription actually dispensed by this pharmacy.
General corporate address 5772 Bolsa Ave., Suite 210
Huntington Beach, CA 92649 		Corporate correspondence; not advertised as a patient clinic.
Privacy correspondence 3152 Red Hill Ave., Suite 280
Costa Mesa, CA 92626 		Privacy-policy correspondence using the current privacy instructions.
Pharmacy verification: Use the pharmacy name and telephone number printed on your own prescription label. The pharmacy used for another patient, medicine or state may be different.
Practical nationwide tips

How to avoid common telemedicine delays and mistakes

01
Do not search for a Boston clinic

The current service is telemedicine and its corporate office is in California.

02
Match your legal identity

Use the same name and address on identification, intake documents and delivery information.

03
List every medication

Include heart medicines, blood-pressure drugs, supplements and recreational nitrate products.

04
Ask whether the product is compounded

Do not assume a branded program name means FDA approval.

05
Get the total—not only monthly pricing

Confirm consultation, medicine, quantity, shipping, refills and recurring charges.

06
Schedule early in the week

The published shipping workflow indicates that Friday and weekend timing can delay delivery.

07
Save the pharmacy number

Medication quality, temperature and label questions should go to the dispensing pharmacy.

08
Keep priapism instructions visible

Injection-treatment patients should know the emergency plan before the first use.

09
Separate old-clinic records

The present telemedicine service may not hold records created by a former physical clinic.

10 patient questions answered

Boston Medical Group frequently asked questions

Is Boston Medical Group still operating physical clinics?

The current organization operates primarily through telemedicine. Its official notice says that physical clinics previously licensed to use the name separated from the brand in September 2021.

Is Boston Medical Group located in Boston?

The current telemedicine organization lists corporate and privacy addresses in California. It is separate from Boston Medical Center in Massachusetts.

What conditions does it treat?

The service primarily promotes evaluation and treatment for erectile dysfunction and premature ejaculation. It also discusses low testosterone, refills and selected additional men’s-health services.

How does the telemedicine consultation work?

You complete questionnaires, verify your identity and address when required, consult with a coordinator and licensed provider, review treatment and costs, and receive a prescription only when medically appropriate.

How much does treatment cost?

The current product page advertises an occasional online visit starting near $15 and selected medicine prices beginning near $3, but customized and injection programs can be much more expensive. Confirm the full current price before payment.

Does Boston Medical Group accept insurance?

Its product page says it does not handle insurance. Treat the program as self-pay unless you receive a different written confirmation.

How long will delivery take?

Official onboarding pages provide different estimates ranging from a few business days to a three-to-five-day pharmacy preparation period plus delivery. Contact Patient Services when no shipment arrives within a week.

Are compounded medications FDA-approved?

No. A compounded finished product is not FDA-approved, even when it contains ingredients that have separately approved products.

What should I do about an erection lasting four hours?

Go to an emergency department immediately. A painful or prolonged erection can permanently damage erectile tissue.

How do I contact Patient Services?

Call 800-616-1526 or use the published support text number, 877-882-8636. Use 911 rather than Patient Services for a medical emergency.

Final live actions

Official Boston Medical Group tools

The important patient rules and safety questions are explained above. Use the official site only when you are ready to request a live consultation, review current pricing or complete the active onboarding process.

Request a virtual appointment Review current advertised prices Review onboarding instructions Review consultation documents Review treatment categories Read the former-clinic notice Read the privacy policy Call 800-337-7555
Independent patient-information notice:

USMedicalGroup.org is not Boston Medical Group Telemedicine, Boston Medical Center, a prescribing healthcare provider or a dispensing pharmacy. This page does not diagnose medical conditions, issue prescriptions, process payments or guarantee treatment results.

Pricing, prescription products, pharmacies, shipping times, provider availability and state telemedicine rules can change. Confirm all time-sensitive details before payment or treatment.

This guide is for general educational purposes and does not replace professional medical advice. Call 911 for an emergency, including an erection lasting four hours or longer.

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