National patient guide · Doctors, MyChart, urgent care, billing and medical records
Use AdventHealth Medical Group Without Choosing the Wrong Office, Bill or Care Setting
AdventHealth Medical Group is a national network of more than 2,000 physicians, advanced practice providers, residents, fellows and faculty members. Its practices provide primary care, pediatrics, surgical care and specialty medicine across nine states.
The size of the network creates more choices, but it also means that office hours, insurance participation, appointment types, forms and medical-record contacts are not identical everywhere. This guide explains the network-wide patient process and shows exactly which details must still be confirmed with the local practice.
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RECORD
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Call 911 for an emergency. Do not wait for a MyChart reply, virtual urgent-care visit or physician-office callback when someone has chest pain, severe breathing difficulty, possible stroke, serious bleeding, poisoning, seizures, loss of consciousness, a major injury or another potentially life-threatening condition.
National network, local office rules: AdventHealth Medical Group operates across several markets. A provider’s hours, accepted insurance, cancellation policy, record-release process and appointment options must be confirmed on that provider’s profile or with the local practice.
Provider network
More than 2,000 physicians and advanced practice professionals.
Coverage
Continuum of care across nine U.S. states.
Patient account
Powered by MyChart for records, appointments and billing.
Information review
Official information checked August 1, 2026.
Start with the correct care setting
Which AdventHealth Medical Group service should you use?
PRIMARY OR SPECIALTY PRACTICE
Routine, preventive or ongoing care
Choose a medical-group practice for annual care, chronic conditions, medication monitoring, referrals, planned tests, surgery consultations and specialist follow-up.
Best for: wellness visits, diabetes, blood pressure, pediatrics, cardiology, women’s care, orthopedics, digestive care and planned procedures.
URGENT OR VIRTUAL URGENT CARE
Prompt non-emergency evaluation
Use urgent care for many minor illnesses or injuries when a regular provider is unavailable. Eligible patients can also access 24/7 Virtual Urgent Care through an AdventHealth Account.
Best for: flu-like illness, sore throat, rash, minor cuts, sprains, strains and other non-life-threatening concerns.
911 OR EMERGENCY DEPARTMENT
Serious or rapidly worsening symptoms
Emergency departments are open 24 hours and are equipped for heart attack, stroke, major trauma, complex fractures and other dangerous conditions.
Do not substitute a portal message, video visit or urgent-care queue for emergency treatment.
Fast decision: Use your regular provider for care that can be planned, urgent care for non-life-threatening problems needing prompt attention, and emergency services when delay could threaten life or permanent function.
Connected national network
What AdventHealth Medical Group is—and what the shared record means
AdventHealth Medical Group is a coalition of physicians, advanced practice providers, residents, fellows and faculty members connected to the wider AdventHealth system of hospitals, laboratories, imaging facilities and urgent-care centers.
One connected system
Participating AdventHealth providers can access information within the shared health record to improve continuity and reduce repeated record transfers.
Primary and specialty care
The network includes family medicine, internal medicine, pediatrics, surgical care and numerous medical specialties.
Hospital and outpatient access
Patients can move between physician offices, laboratories, imaging centers, urgent care and hospitals within the larger health system.
A shared record is not always a complete record. Historical records, outside-provider information, sensitive records and documents created in a different system may not appear automatically. Confirm that the treating clinician can see the information needed before an important consultation or procedure.
Regional billing and care markets
Where AdventHealth Medical Group operates
AdventHealth Medical Group describes its network as operating across nine states. Its national billing resources organize AdventHealth services across the following markets.
Florida
Large primary, specialty, surgical, urgent-care and hospital network across multiple Florida regions.
Colorado
Primary and specialty practices connected with AdventHealth hospitals and regional care services.
Kansas
Medical-group practices connected with AdventHealth Shawnee Mission, Ottawa and other local services.
Illinois
Some practices operate under UChicago Medicine AdventHealth Medical Group branding.
Wisconsin
Regional billing and provider arrangements should be confirmed with the exact practice.
Kentucky
Use the location directory to identify available local AdventHealth and medical-group services.
North Carolina
Practices include primary, specialty and hospital-based outpatient services in participating areas.
Georgia
Medical-group services are available in Northwest Georgia and other AdventHealth markets.
Texas
AdventHealth and Texas Health arrangements can use different payment and billing paths.
Do not select a portal or payment page using the brand name alone. Texas, Illinois and other markets may display partner or regional branding. Match the provider, facility, state and account number shown on your appointment or bill.
Official provider-directory workflow
How to find the right AdventHealth Medical Group doctor
Search by medical need
Enter a condition, specialty, doctor name or practice name. Searching by condition can help when you do not know the correct specialty.
Add your city, ZIP code or address
Set a reasonable distance so results are limited to offices you can realistically reach.
Use insurance as a starting filter
Add insurance information when available, but still verify the exact provider and location with the insurer.
Check new-patient status
Look for an “Accepts New Patients” label. Availability can still differ by appointment type and insurance product.
Look for video-visit availability
Some profiles display “Offers Video Visits.” Call the practice when the required visit type is not available online.
Open every relevant location
A provider may work from more than one office. Confirm where your appointment, test or procedure will actually occur.
Save the direct office number
The location profile normally lists the practice telephone number, fax, hours and directions.
New-provider call script
“I found [provider name] in the AdventHealth Medical Group directory for [specialty]. Is the provider accepting new patients for [condition or visit type]? Does this location accept my exact insurance plan, and do I need a referral, authorization or previous records?”
Find the exact practice
How to choose the correct AdventHealth Medical Group location
Match the full practice name
Confirm the provider works at that location
Check the street, building and suite number
Verify the appointment date and arrival time
Check whether the office is hospital-based
Ask whether a facility charge may apply
Confirm parking and building entrance
Save the practice’s direct telephone number
Verify whether laboratory work is on site
Confirm the procedure location separately
Former practice names can appear. The location directory may show “formerly known as” information. Use the current AdventHealth practice name when scheduling, but keep the old name when matching older medical records, bills or referral paperwork.
Online or office scheduling
How to schedule, cancel or change an appointment
NEW PROVIDER
Use Find Care
Sign in, choose Find Care and enter the condition, specialty, provider, location and insurance information. Select an available appointment time and submit the form.
A confirmation email should follow. The office may contact you for more details.
EXISTING CARE TEAM
Use Schedule Visit
Select the provider from Care Team and use Schedule Visit when the button appears.
No Schedule Visit button means that online scheduling is not available for that provider.
NO SUITABLE TIME
Request or call
Use Request Appointment when available, or call the office directly for additional dates and visit types.
An appointment request is not final until the practice confirms it.
Cancel or reschedule through MyChart
Open Visits
Sign in and select the Visits quick link or open the appointment from Health Updates.
Select the upcoming appointment
Confirm that you are changing the correct provider, location and date.
Choose Cancel or Reschedule
The reschedule option appears only when that visit type can be changed online.
Call when the button is missing
Some procedures, new-patient visits and specialty appointments must be changed by the office.
Save the cancellation confirmation
Keep the email, message or confirmation screen in case the appointment remains visible.
Appointment call script
“I need a [new-patient/follow-up/preventive/procedure] appointment with [provider]. My insurance is [full plan and network]. Do I need a referral or authorization, which forms or records are required, what may be due at check-in, and what is the cancellation deadline?”
Complete registration before arrival
How AdventHealth eCheck-In works
Look for the check-in invitation
AdventHealth may send an email titled “Check in for Your Upcoming Visit,” a text message or an eCheck-In notice inside Health Updates.
Open the secure link
Confirm the visit information before entering identification, insurance or health details.
Review personal information
Correct the patient’s legal name, date of birth, address, telephone number and communication preferences.
Update insurance
Enter the current primary and secondary plan information and upload card images when requested.
Complete forms and questionnaires
Answer medication, allergy, symptom, medical-history and specialty questions accurately.
Submit every required screen
eCheck-In is complete only after all required registration forms and questionnaires are submitted.
Online check-in does not mean you can skip the front desk. Follow the practice’s arrival instructions. Identification, insurance cards, signatures, payments or clinical screening may still be required in person.
Whole-family and specialty care
Major AdventHealth Medical Group services
Service category, common use and what to confirm
| Service |
What it may include |
What to confirm first |
| Family medicine |
Preventive care, acute illness, chronic-condition management, immunizations and minor injuries. |
Age range, new-patient availability and insurance network. |
| Internal medicine |
Adult preventive care, medication management and complex or chronic medical conditions. |
Provider availability, required records and referral needs. |
| Pediatrics |
Well-child visits, illness care, growth, development and immunizations. |
Age range, vaccine records and guardian paperwork. |
| Women’s care |
Gynecology, obstetrics, preventive care and selected specialty services. |
Pregnancy-service location, hospital affiliation and insurance authorization. |
| Heart and vascular care |
Cardiology, electrophysiology, vascular medicine, imaging and surgery. |
Referral, previous testing and whether diagnostics occur in another facility. |
| Surgical care |
General, orthopedic, bariatric, cardiovascular and other specialty surgery. |
Surgeon, hospital, anesthesia, pathology and facility network status. |
| Cancer care |
Medical oncology, radiation oncology, surgery, infusion and coordinated support. |
Pathology, imaging, authorization and treatment-site details. |
| Behavioral health |
Psychiatry, psychology, counseling and integrated behavioral-health services. |
Age eligibility, referral, virtual access and crisis limitations. |
| Advanced practice care |
Care from nurse practitioners and physician assistants working with physicians. |
Whether same-day or next-day appointments are available. |
Access shortcut: AdventHealth states that many primary-care practices offer same-day or next-day appointments with advanced practice providers. Ask whether an available nurse practitioner or physician assistant can safely address your concern.
Choose urgency by symptoms
Urgent care, primary care or emergency care?
Primary-care practice
- Annual wellness and preventive care
- Medication follow-up
- Stable chronic conditions
- Referral planning
- Non-urgent symptoms
Urgent care
- Fever or flu symptoms
- Sprains and strains
- Moderate back pain
- Minor cuts needing stitches
- Rashes and minor injuries
Emergency department
- Chest pain or severe breathing trouble
- Suspected poisoning
- Seizure or sudden confusion
- Head trauma or unconsciousness
- Serious burns, wounds or pregnancy emergencies
Urgent-care capabilities vary. Many centers offer X-rays and laboratory collection, but equipment, age limits, hours and services differ. Check the specific location before traveling.
Available through AdventHealth Account
How 24/7 Virtual Urgent Care works
Sign in to your AdventHealth Account
Open Care Team or Find Care and select the 24/7 Virtual Urgent Care option.
Confirm the patient and location
Virtual-care availability and prescribing rules can depend on the patient’s state and age.
Describe the main concern
Provide symptom timing, temperature, medications tried, allergies and important medical conditions.
Review the price and insurance
AdventHealth currently states that some plans cover virtual visits and that an uninsured visit costs $89. Confirm the amount displayed before continuing.
Use the correct pharmacy
Confirm the pharmacy name, street and city before the clinician sends an eligible prescription.
Follow escalation instructions
A virtual clinician may direct you to an in-person office, urgent-care center or emergency department when examination or testing is needed.
Virtual care has limits. It cannot replace hands-on examination, imaging, laboratory testing or emergency treatment when those services are medically necessary.
AdventHealth Account with MyChart
What patients can manage online
A
Appointments
Find providers, schedule eligible visits, request appointments and manage available cancellations or changes.
T
Test results
Review released laboratory, imaging and diagnostic results.
M
Care-team messages
Send routine questions by opening Messages, selecting New Message and choosing a topic.
Rx
Medications
Review medication information and request eligible prescription renewals.
$
Billing
View available billing summaries, make payments and establish eligible payment plans.
R
Health records
Review visits, preventive care, history, documents, upcoming tests and other information available in MyChart.
My Record menu options
Visits and visit summaries
Test results
Medications
Plan of care
Preventive care
Upcoming tests and procedures
Medical and family history
Health reports and trends
Growth charts where applicable
Document Center
Do not use MyChart for an emergency. A portal message does not provide immediate monitoring or guaranteed real-time clinical review.
Account troubleshooting
What to do when the AdventHealth Account is not working
Password is forgotten
Select Forgot Password, enter the account email and use the reset link sent to the inbox.
The account is locked
Use password recovery rather than repeatedly attempting the same credentials.
The verification code is missing
Select Send New Verification Code or request delivery by telephone call or text message.
The phone number cannot be verified
Ask the provider office to verify identity and account contact information in person.
A provider is missing from Care Team
Providers are normally added after a visit is scheduled. Call the office when the appointment does not appear.
An old provider remains visible
Use Care Team Settings to hide the provider. Historical providers cannot always be deleted from the health record.
A paper bill is not listed online
It may belong to an outside network partner. Use the billing contact printed on that statement.
Historical records are missing
Request the records from the office or facility that maintains them. Older data may not be fully available in MyChart.
Prevent registration and treatment delays
What to bring to an AdventHealth Medical Group appointment
Government-issued photo identification
Current primary and secondary insurance cards
Referral or prior-authorization information
Medication names, doses and directions
Drug, food and material allergies
Relevant outside medical records
Recent imaging and laboratory reports
Names of current specialists
Preferred pharmacy and location
Completed eCheck-In forms
Copay or expected patient payment
Questions listed in priority order
Bring records even when systems are connected. A printed medication list, outside imaging report or specialist summary can prevent delays when an external record has not yet transferred.
Verify the exact provider and service
How AdventHealth Medical Group insurance participation works
There is no single national insurance list that safely applies to every AdventHealth Medical Group provider and practice. Participation can differ by state, market, provider, address, plan, employer network and service.
Provider network
Confirm the individual clinician, not only AdventHealth as an organization.
Practice location
The same clinician may practice at office-based and hospital-based locations with different billing.
Separate services
Laboratory, imaging, anesthesia, pathology, hospital and facility charges may follow different contracts.
Read the complete insurance product
Use the exact plan, network, employer group and member identification information.
Call the provider office
Ask whether the provider accepts that product at the exact location.
Call the insurer
Verify the provider, address and planned service using the member-services number on the card.
Ask about referral and prior authorization
Confirm whether your plan requires PCP approval, precertification or a designated facility.
Check every expected biller
For procedures, verify the physician, hospital or surgery center, anesthesia, pathology, radiology and laboratory.
Save the reference information
Record the representative’s name, date, reference number and approved provider or service.
Hospital-based outpatient warning: Some AdventHealth Medical Group offices are hospital departments. A visit may create a professional fee and a hospital facility fee, which can produce separate deductible and coinsurance amounts.
Insurance-verification script
“My insurance is [complete plan and network]. I am seeing [provider] at [exact address] for [visit or procedure]. Is the physician in network at this location? Is it hospital-based? Will there be a facility fee, and do I need a referral or prior authorization?”
Understand every balance before paying
How AdventHealth Medical Group billing works
AdventHealth submits the claim
Facility, physician and other AdventHealth charges are sent to the primary insurer using the information provided during registration.
The primary insurer processes the claim
The insurer applies coverage rules, deductible, copay, coinsurance and contractual adjustments.
A secondary claim may follow
When valid secondary coverage is on file, the secondary claim is generally submitted after primary processing.
The patient receives the remaining balance
Non-covered services and the patient’s contractual responsibility become due after processing.
Compare the bill with the EOB
The insurer’s Explanation of Benefits is not a bill. Use it to check allowed amounts, payments and patient responsibility.
Online payment
Pay through the AdventHealth Account or use Guest Pay when account access is not needed.
Payment methods
Options may include credit or debit card, Apple Pay, Google Pay and CareCredit.
Payment plans
Eligible patients may establish an interest-free payment plan online or through customer service.
Why the online balance may differ from the mailed statement
AdventHealth states that statements are generated every 28 days while online balances update daily. A recent payment, insurance adjustment or new charge may therefore appear online before it appears on paper.
When a bill does not appear in MyChart
Network-partner bill
An anesthesiology, pathology, radiology, emergency or other outside partner may use a separate billing system.
Different regional system
Texas, Illinois and other partner markets may use a separate payment route.
Insurance has not finished processing
Wait for the Explanation of Benefits or call when processing exceeds the expected timeframe.
Wrong guarantor account
A child’s or family member’s balance may appear only after switching to that person in the Sharing Hub.
Billing-question script
“I am calling about account or statement number [number] for service date [date]. My insurance Explanation of Benefits shows [status or amount]. Please explain the physician charge, facility charge, insurer payment, adjustment and remaining patient responsibility.”
Plan costs before scheduled care
Price estimates, Good Faith Estimates and financial assistance
HOSPITAL-BASED SERVICE
Use the price estimator
AdventHealth provides estimates for hundreds of commonly scheduled hospital services through its online tool or financial-services team.
Call 1-833-369-2678 for hospital estimate assistance.
PHYSICIAN OR URGENT-CARE VISIT
Call the clinic directly
AdventHealth instructs patients to contact the physician clinic or urgent-care center for an estimate of those services.
Have the procedure name or code, insurer, group number and subscriber ID ready.
UNINSURED OR FINANCIAL HARDSHIP
Request assistance
Qualifying insured and uninsured patients may apply for financial assistance for medically necessary services.
Apply through the AdventHealth Account or call 855-241-2455.
Request the service details
Ask the ordering office for the procedure name and available CPT, HCPCS or diagnosis codes.
Identify every provider
Ask whether a hospital, surgeon, anesthesiologist, radiologist, pathologist or outside laboratory will bill separately.
Verify insurance benefits
Confirm deductible, coinsurance, copay, authorization and network status.
Save the estimate
Keep the service description, provider, location, estimate date and expected patient portion.
Compare after treatment
The final amount can change when the actual service, time, supplies, medication or complications differ from the estimate.
Good Faith Estimate timing: AdventHealth states that scheduled patients should receive a written estimate at least one business day before the service. Delivery may occur through text, email, mail or the AdventHealth Account.
Financial assistance may not cover every bill. Outside physicians and service partners may have separate financial-assistance policies even when care occurs at an AdventHealth facility.
Billing dispute and collection prevention
What to do when an AdventHealth charge appears wrong
Request an itemized bill
Use the AdventHealth Account or call customer service to review individual services, supplies and facility charges.
Compare the itemized bill with the EOB
Check the patient, date, provider, procedure, insurer payment, adjustment and patient responsibility.
Call customer service
Ask for a review at
855-241-2455. AdventHealth states that the disputed amount can be placed on hold during review.
Write a formal dispute when necessary
Include the patient name, account or statement number, dates of service and a clear explanation of the disputed amount.
Continue paying undisputed balances
A dispute concerning one charge does not automatically stop normal billing for unrelated amounts.
Do not ignore repeated statements. AdventHealth states that patients receive at least four statements before an unpaid balance may be referred to collections. Contact customer service early to request review, a payment plan or financial-assistance screening.
MyChart, office request or signed authorization
How to request AdventHealth Medical Group medical records
MYCHART ACCESS
Review records already available
Open MyChart and review Visits, Test Results, Medications, Plan of Care, Preventive Care, Document Center and other record categories.
Best for: convenient access to information already released into the account.
COMPLETE OR FORMAL COPY
Submit an authorization
Contact the physician office or facility that created the record and complete its authorization for release of protected health information.
Best for: another doctor, insurer, attorney, disability request or complete historical chart.
IMAGING FILES
Contact the imaging department
Request radiology images or films directly from the department that performed the examination.
A written imaging report and the actual image files are different record products.
Identify the record holder
Determine whether the record came from a medical-group practice, hospital, imaging center, laboratory or outside partner.
Select the useful date range
Request only the period and document types needed unless a complete chart is necessary.
Enter the receiving physician completely
Include the physician’s name, mailing address, telephone and fax number.
Use one recipient per authorization when required
AdventHealth states that a separate form may be required for each physician receiving records.
Sign with legal authority
Adult patients sign for themselves. A guardian, healthcare agent or estate representative may need supporting documents.
Save submission evidence
Keep the signed authorization, eRequest confirmation, fax confirmation or mailing receipt.
Transfer within AdventHealth: A physician on staff at an AdventHealth facility may be able to access relevant AdventHealth records directly. Confirm this before ordering a duplicate paper copy.
Birth and death certificates are different. AdventHealth Health Information Management does not issue official vital-record certificates. Those documents must be requested from the appropriate state or local vital-records agency.
Medical-record request script
“I need records created by [practice or facility] for dates [range] sent to [recipient]. Can the recipient access them within AdventHealth, or do I need a signed authorization? Which form and submission address should I use, and do I need to contact imaging separately?”
After the visit
How to handle results, refills and follow-up care
A result is not visible
Ask whether the test is complete, whether the provider has reviewed it and whether it has been released to MyChart.
A result is marked abnormal
Do not interpret the flag alone. Reference ranges and clinical importance depend on the test, symptoms and medical history.
A prescription refill is needed
Submit it before the medication runs out and confirm the medication, dose and pharmacy.
The pharmacy has no prescription
Check whether the office requires a visit, laboratory monitoring, prior authorization or a different pharmacy.
A specialist has not contacted you
Confirm that the referral, authorization and supporting records were sent to the correct practice.
An order is missing
Contact the ordering office and verify the destination facility and fax or electronic-order route.
Symptoms are worsening
Call the treating office for clinical guidance or use urgent or emergency care according to severity.
You need another MyChart account connected
Use the MyChart account-linking feature to view information from compatible outside organizations.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. Can you confirm whether it is complete, whether the clinician has reviewed it, how I will receive the interpretation and what follow-up action is required?”
Practical patient shortcuts
Tips that prevent repeat calls, surprise charges and wasted trips
01
Match the exact practice
AdventHealth Medical Group contains many separately named offices and specialties.
02
Check the state and market
Billing and partner branding can differ in Texas, Illinois and other regional markets.
03
Ask whether the office is hospital-based
This can affect facility fees, deductible and coinsurance.
04
Use eCheck-In early
Correct insurance and medication information before appointment day.
05
Keep the direct office number
Clinical questions belong with the treating practice, not the national billing line.
06
Verify all procedure billers
The physician, facility, anesthesia, pathology and radiology groups may bill separately.
07
Save estimates and authorizations
Keep the service, provider, approved location, reference number and date range.
08
Check Guest Pay carefully
Match the account, patient, state and statement before submitting money.
09
Request imaging separately
A written imaging report does not include the actual radiology images.
No-result troubleshooting
What to do when the AdventHealth process is not working
No doctor appears nearby
Increase the search radius, search by specialty and try nearby cities or ZIP codes.
No online appointment appears
Call the office. Online scheduling may be disabled or limited to selected visit types.
The practice name changed
Use the “formerly known as” name to match older bills, referrals and medical records.
The insurer cannot find the provider
Give the exact practice address and request the provider’s billing identifier from the office.
The portal bill differs from paper
The online balance updates daily while mailed statements follow a billing cycle.
A paper bill is absent online
Contact the billing number printed on the statement because it may belong to an outside partner.
Records are incomplete
Contact the office, facility or imaging department that created the missing information.
You cannot afford the balance
Call 855-241-2455 before collections to discuss payment plans and financial assistance.
Ten patient questions answered
AdventHealth Medical Group frequently asked questions
What is AdventHealth Medical Group?
It is a coalition of more than 2,000 physicians, advanced practice providers, residents, fellows and faculty members providing primary and specialty care across nine states.
How do I find an AdventHealth Medical Group doctor?
Use the official directory to search by condition, specialty, provider, practice or location. Open the complete profile to verify new-patient and video-visit availability.
How do I schedule an appointment?
Use Find Care inside the AdventHealth Account or select an available appointment in the provider directory. Call the office when no online scheduling option appears.
What can I do through MyChart?
You may review visits, test results, medications and available records, message your care team, manage eligible appointments, complete eCheck-In and pay bills.
Does AdventHealth have 24/7 virtual urgent care?
Yes. Eligible patients can begin 24/7 Virtual Urgent Care through the AdventHealth Account. Confirm insurance and the price shown before starting.
When should I use the emergency room?
Call 911 or use emergency care for chest pain, serious breathing trouble, suspected poisoning, seizures, unconsciousness, serious burns, major injuries or other life-threatening symptoms.
How do I pay an AdventHealth Medical Group bill?
Pay through the AdventHealth Account, use Guest Pay or begin from the official Pay My Bill page. Billing assistance is available at 855-241-2455.
Does my insurance cover the visit?
Coverage depends on the provider, location, exact plan and service. Verify with both the practice and insurance company before the appointment.
How do I request medical records?
Review available information in MyChart. For a complete copy or formal transfer, contact the office or facility that maintains the record and submit its authorization form.
Does AdventHealth offer financial assistance?
Qualifying insured and uninsured patients may receive assistance for medically necessary care. Apply through the AdventHealth Account or call 855-241-2455.
Final live actions
Official AdventHealth Medical Group tools
The important processes and warnings are explained above. Use the official tools below only when you are ready to complete a live provider search, appointment, portal login, payment, estimate or medical-record request.
