Stoll Medical Group 2026: Appointments, Portal & Insurance

by
Philadelphia and King of Prussia patient guide

Choose the Right Stoll Medical Group Specialist, Office and Patient Tool Before Your Visit

Advocare Stoll Medical Group combines primary care with dermatology, gastroenterology, neurology, orthopedics, and allergy and immunology services in the Philadelphia region.

This guide explains which department to choose, how to schedule, what to bring, how late-arrival and refill rules work, which insurance plans are listed, how to use Healow, and how to request records without being sent from page to page.

Choose a provider Open Healow portal Choose the right department
Emergency warning: Do not wait for a portal message or routine office callback during severe chest pain, stroke signs, major breathing difficulty, uncontrolled bleeding, loss of consciousness or another potentially life-threatening emergency. Call 911.
Locations

Center City Philadelphia and King of Prussia.

Main phone

267-273-1196

Weekday hours

Open Monday through Friday.

Patient portal

Healow online patient access.

New patients

The official FAQ says new patients are accepted.

Start with the medical need

Which Stoll Medical Group department should you choose?

PRIMARY CARE General, preventive or ongoing care

Start with primary care for annual physicals, new non-emergency symptoms, medication management, chronic conditions, routine testing, vaccines and help deciding which specialist is appropriate.

Common needs: physicals, diabetes, blood pressure, asthma, cholesterol, infections, preventive screening and referrals.
MEDICAL SPECIALTY A focused condition needs specialist evaluation

Choose dermatology, gastroenterology, neurology, allergy and immunology, or sports and orthopedic medicine when the condition matches that specialty.

Verify whether your insurance requires a referral and whether the selected provider treats your exact condition.
URGENT OR EMERGENCY The problem cannot wait for a routine visit

Call the office for an urgent appointment when the condition is appropriate for outpatient care. Call 911 when delay could threaten life or organ function.

The practice publishes same-day sick and urgent-care appointments, but capacity and medical appropriateness must be confirmed.
Best sequence: Start with primary care when the correct specialty is unclear, verify insurance and referral rules, then schedule with the department that treats the specific condition.

Go directly to the patient task you need

The important rules are explained on this page so patients leave only to complete a live booking, portal, payment or records action.

Two regional offices

Stoll Medical Group Philadelphia and King of Prussia locations

Philadelphia office
1528 Walnut Street, Suite 950
Philadelphia, PA 19102
Phone: 267-273-1196
Fax: 267-273-1193
King of Prussia office
216 Mall Boulevard, Suite 200
King of Prussia, PA 19406
Phone: 267-273-1196
Fax: 267-273-1193
Published general office schedule
Day Published hours What to verify
Monday-Thursday 8:30 a.m.-7:30 p.m. Provider, department and exact office availability.
Friday 8:30 a.m.-4:30 p.m. Last appointment and laboratory collection time.
Saturday-Sunday Closed Use the after-hours process for urgent medical guidance.
Location warning: Not every provider or department necessarily sees patients at both offices. Confirm the provider, office, suite and appointment time before traveling.
Appointment workflow

How to schedule a Stoll Medical Group appointment correctly

Choose the department Decide whether the need is primary care, dermatology, gastroenterology, neurology, orthopedics, or allergy and immunology.
Select the provider Review the provider’s specialty, office location, patient age range and condition focus.
Confirm new-patient availability The practice says it accepts new patients, but availability can differ by provider and specialty.
Verify insurance before booking Give the exact plan product and network, not only the insurance-company name.
Ask whether a referral is required Certain HMO products and specialist visits may require PCP selection or an approved referral.
Describe the visit accurately State whether the appointment is a new-patient visit, annual physical, sick visit, follow-up, procedure, test or specialist consultation.
Confirm the complete destination Save the office, suite, provider, appointment time and arrival instructions.
Arrive 10 to 15 minutes early This allows time for registration, insurance verification and updated forms.
Late-arrival rule: Patients arriving more than 15 minutes late may be worked back into the schedule, offered another available provider or asked to reschedule.
Appointment call script
“I need a [new-patient/follow-up/annual/sick/specialist] appointment for [brief reason]. My insurance is [full plan and network]. Can you confirm the correct provider, location, referral requirement, forms needed and how early I should arrive?”
Call 267-273-1196 Review providers and booking options
First-visit preparation

What to bring to a Stoll Medical Group visit

Government-issued photo identification
Current insurance card
Secondary insurance card when applicable
Referral or authorization information
Medication list with dose and frequency
Medication and food allergies
Relevant previous medical records
Recent laboratory and imaging reports
Preferred pharmacy information
Expected copay or coinsurance
Completed annual patient forms
Written questions in priority order
Time-saving option: Print and complete the correct registration and annual consent forms before the visit. Patients who do not complete forms in advance should arrive at least 15 minutes early.

Bring condition-specific details

S
Symptoms

Record when they began, whether they are worsening and what makes them better or worse.

T
Treatments tried

List prescription medicines, over-the-counter products and home treatments already used.

R
Previous results

Bring relevant biopsy, imaging, allergy, laboratory, procedure or hospital reports.

Multispecialty care

Stoll Medical Group departments at a glance

Department, common reason for care and scheduling question
Department Common care needs What to confirm
Primary care Preventive care, sick visits, chronic conditions, physicals, laboratory work, vaccines and referrals. New-patient status, age range and whether the visit is preventive or problem-focused.
Dermatology Acne, eczema, psoriasis, rosacea, rashes, skin growths and skin-cancer evaluation. Medical versus cosmetic service and procedure coverage.
Gastroenterology Reflux, digestive symptoms, liver concerns and colorectal-cancer prevention. Referral, prior records, procedure site and preparation.
Neurology Neurological symptoms and specialist management, including neuro-immunology. Condition focus, referral and previous imaging requirements.
Orthopedics Musculoskeletal injury, joint pain and nonsurgical sports or orthopedic care. Body area treated, imaging and procedure coverage.
Allergy and immunology Asthma, food and drug allergy, eczema, hives, rhinitis, immune conditions and allergy testing. Testing preparation, medications to hold and whether the provider accepts the specific condition.
Medical home services

What Stoll Medical Group primary care covers

Preventive care

Annual physicals, health assessments, immunizations and age-appropriate screening discussions.

Chronic conditions

Published services include diabetes, high blood pressure, cholesterol, asthma, pulmonary disease and arthritis management.

Testing

Laboratory services, electrocardiograms, cardiovascular assessments and pulmonary-function testing are listed.

Same-day needs

The practice advertises urgent appointments and general sick visits when appropriate appointments are available.

Preventive-versus-problem visit: Discussing a new medical problem during a preventive physical can create a separate problem-oriented service and different insurance cost sharing. Ask how the visit may be billed.
Prepare for specialist visits

What to ask before a Stoll specialist appointment

Dermatology visit Ask whether the visit is medical or cosmetic, whether a procedure may occur and whether pathology is billed separately.
Allergy testing Ask which antihistamines or other medicines may need to be held and for how long. Never stop a medicine without instructions.
Gastroenterology visit Ask whether previous endoscopy, imaging, laboratory and liver records should arrive before the appointment.
Neurology visit Bring symptom timing, previous imaging, hospitalization records and a complete medication history.
Orthopedic visit Confirm whether outside X-rays or MRI images are needed and whether the provider treats the affected body area.
Procedure or injection Verify insurance authorization, medication restrictions, expected cost and aftercare before the appointment.
On-site blood collection

How Stoll Medical Group laboratory testing works

The practice says trained phlebotomists perform blood draws in the office. Labcorp and Quest are used to process testing.

Confirm that the order is ready Ask whether the provider has entered or supplied the complete laboratory order.
Ask whether fasting is required Do not fast unless instructed. Confirm whether water, coffee, supplements and morning medicines are allowed.
Verify the laboratory network Confirm whether your insurance requires Labcorp, Quest or another laboratory.
Check collection hours Laboratory collection may end earlier than the medical office’s evening schedule.
Ask how results will be communicated Confirm whether results appear in the portal, require a follow-up visit or generate an office call.
Laboratory call script
“I have laboratory orders from [provider]. Can you confirm that the order is available, whether I need to fast, which laboratory will process it, the collection hours and how I will receive the results?”
Plan before medicine runs out

Stoll Medical Group prescription-refill rules

Routine refills

Allow two to three business days for routine refill processing.

Prior authorization

Allow at least three to five days when the insurance company requires medication approval.

Controlled substances

The practice states these refills are handled Monday through Friday only.

Medication name and strength
How the medicine is taken
Remaining doses
Correct pharmacy location
Insurance changes
Upcoming appointment date
Do not wait until the final dose. Weekends, holidays, required appointments, laboratory monitoring and insurance authorization can delay a refill.
Refill request script
“I need a refill of [medicine and strength], taken [directions]. I have [number] doses remaining. My pharmacy is [full location and phone]. Please tell me whether an appointment, laboratory test or prior authorization is required.”
Evening and weekend guidance

How Stoll Medical Group after-hours coverage works

The practice FAQ says a physician is on call 24 hours a day. Patients should call the regular office number to access the after-hours process.

Appropriate use

An urgent medical concern that cannot safely wait until the office reopens.

Not handled after hours

Routine refills and referral requests are not processed through the after-hours physician.

Emergency use

Call 911 rather than waiting for an office callback when symptoms may be life-threatening.

Call the office: 267-273-1196 Call 911 for an emergency
Verify the exact product

Insurance accepted by Stoll Medical Group

The insurance-company name is not enough. Participation depends on the exact product, network, provider, office and service.
Plans currently listed as participating
  • Aetna POS, PPO and HMO
  • AmeriHealth and AmeriHealth Administrators
  • Anthem BCBS PPO
  • BCBS PPO and Federal Employee Program
  • Cigna PPO
  • Highmark BCBS
  • Horizon BCBS PPO
  • IBC Keystone Health Plan East
  • IBC Personal Choice
  • Medicare
  • Meritain Health
  • Oxford
  • Tricare Standard
  • UMR
  • Selected UnitedHealthcare plans
Plans currently listed as nonparticipating
  • Aetna Better Health
  • AmeriHealth Caritas
  • AmeriHealth Value Plan
  • Cigna Connect
  • Cigna HealthSpring
  • Health Partners Plans
  • Horizon NJ FamilyCare
  • Humana
  • Keystone First
  • Medicaid or Access Card
  • Oscar
  • UnitedHealthcare Community Plan
PCP-selection rule: The insurance page specifically states that IBC Keystone Health Plan East requires PCP selection.
Read the complete plan name Include HMO, PPO, POS, student, employer, Medicare or other product wording.
Confirm the provider Ask whether the individual doctor or clinician participates.
Confirm the service Office visits, laboratory tests, procedures and pathology may use different benefits.
Check referral requirements Ask whether PCP selection, a referral or prior authorization is required.
Verify with the insurer Call the member-services number on the insurance card and save the reference number.
Insurance verification script
“My plan is [full product and network]. Is [provider] at [Philadelphia/King of Prussia] in network for [visit, test or procedure]? Do I need PCP selection, a referral or prior authorization, and what cost sharing should apply?”
Review the current insurance list Verify with the office
Payment and statement checks

How Stoll Medical Group billing works

At the appointment: The practice says copays and coinsurance are collected at the time of service. Accepted methods include cash, credit card, debit card and check.
Unverified insurance: When coverage cannot be verified, the practice says the patient may be asked to pay the full amount at the visit.
The bill is higher than expected Compare it with the insurer’s explanation of benefits and check whether a deductible or coinsurance applied.
A preventive visit created another charge A new medical problem discussed or treated may be billed separately from preventive services.
A laboratory bill arrived separately Determine whether Labcorp, Quest, pathology or another outside service issued the charge.
A procedure was not covered Check whether prior authorization, medical necessity or network requirements were missing.
The insurance information was outdated Provide the correct card and ask whether the claim can be resubmitted.
You do not recognize the service Confirm the provider, location, service date and description before paying.
Open official online bill pay
Healow patient access

How to use the Stoll Medical Group patient portal

Stoll Medical Group links patients to Advocare’s Healow portal. The exact tools available can depend on the patient’s account, provider and released information.

A
Appointment tools

Use available scheduling or appointment-request options and confirm that a request becomes an actual booked appointment.

M
Routine messages

Send non-emergency questions using the communication features enabled by the practice.

R
Health information

Review information released to the portal, while using the formal record process for a complete copy.

Portal limitation: Do not send emergency symptoms or wait for a portal reply when immediate care may be needed.

Portal troubleshooting

Your account is not recognized Ask the office to verify the legal name, date of birth, email and mobile number recorded in the chart.
An appointment request is unanswered Call 267-273-1196. A request is not automatically a confirmed appointment.
You need a complete historical record Use the Advocare medical-record request process rather than relying only on portal content.
You need access for another adult Complete the appropriate proxy-authorization process instead of sharing passwords.
Open the official Healow portal
Sharecare record requests

How to request Stoll Medical Group medical records

Choose an online or in-person request Advocare says the easiest patient option is the online Sharecare request. Patients may also submit the signed authorization form to the care center.
Have valid identification ready Online patient requests require a government-issued ID and valid email address.
Choose the correct request scope Select a specific Advocare provider or location when only Stoll records are needed, rather than requesting every Advocare record.
State the date range Give the beginning and ending dates and identify the record types needed.
Prove representative authority A parent, legal guardian or healthcare representative may need to provide supporting documentation.
Consent to status updates Email and text notifications can help track the request’s progress.
Allow five to seven business days Advocare publishes this typical timeframe for electronic record requests after receipt.
Who may sign?

The patient, parent or legal guardian, or legally authorized healthcare representative.

Sharecare support

Advocare publishes 858-244-1811 for medical-record customer service.

In-person option

Complete the Authorization for Use and Disclosure of Protected Health Information and return it to the care center.

Record-request wording
“I am requesting my Stoll Medical Group records for dates [start] through [end]. Please include [visit notes, laboratory results, reports or other records]. Send them to [patient or receiving provider] using [available delivery method].”
Start the Advocare records request Sharecare support: 858-244-1811
Complete the correct paperwork

Stoll Medical Group patient forms explained

Form category and when it is commonly needed
Form Use Practical reminder
Adult Patient Registration New or updated adult demographic and insurance information. Use the patient’s legal name and current insurance card.
Annual Consent and Acknowledgement Annual practice, treatment and policy acknowledgements. Review rather than signing unread pages.
Notice of Privacy Practices Explains privacy, use and disclosure of health information. Available in multiple languages.
Medical Records Release Authorizes protected health information to be sent or received. Identify the recipient and date range precisely.
Portal Proxy Authorization Authorizes portal access for another adult. Do not solve access needs by sharing passwords.
Patient Financial Responsibility Explains the patient’s financial obligations. Ask about deductibles, coinsurance and noncovered care.
Preventive and Problem Visit Acknowledgement Explains possible separate billing when a medical problem is addressed during a preventive visit. Ask the office when a separate service may be billed.
Open current patient forms
Philadelphia-area shortcuts

Practical local tips that can prevent a missed visit

01
Confirm the office

Do not assume every specialist works in both Philadelphia and King of Prussia.

02
Allow Center City travel time

Walnut Street traffic, parking garages and elevator access can add time to the trip.

03
Use transit when practical

The Philadelphia office is in Center City, where SEPTA may be easier than finding street parking.

04
Arrive before the grace period

Being more than 15 minutes late can result in another provider or rescheduling.

05
Check lab-network rules

Confirm whether insurance requires Labcorp, Quest or another processing laboratory.

06
Request refills early

Prior authorization can extend processing to three to five days.

07
Bring the physical insurance card

Unverified insurance may result in full payment being requested at the visit.

08
Separate cosmetic and medical dermatology

Ask whether the planned service is insurance-covered or self-pay.

09
Send specialist records early

Do not wait until the appointment day to transfer imaging, biopsy or prior specialist notes.

Verify your destination

Stoll Medical Group location maps

Philadelphia

1528 Walnut Street, Suite 950
Philadelphia, PA 19102
267-273-1196

King of Prussia

216 Mall Boulevard, Suite 200
King of Prussia, PA 19406
267-273-1196
Patient questions answered

Stoll Medical Group frequently asked questions

What is Stoll Medical Group?

Advocare Stoll Medical Group is a multispecialty practice serving Philadelphia and King of Prussia patients.

Where is the Philadelphia office?

1528 Walnut Street, Suite 950, Philadelphia, PA 19102. Call 267-273-1196.

Where is the King of Prussia office?

216 Mall Boulevard, Suite 200, King of Prussia, PA 19406. Call 267-273-1196.

What are the office hours?

Published hours are 8:30 a.m.-7:30 p.m. Monday through Thursday and 8:30 a.m.-4:30 p.m. Friday. Weekends are closed.

Is the practice accepting new patients?

The official FAQ says yes, although provider, specialty and insurance availability can differ.

How do I make an appointment?

Call 267-273-1196 or use an eligible provider’s online booking option.

How early should I arrive?

Arrive 10 to 15 minutes early. Patients completing paperwork at the office should plan for at least 15 minutes.

What happens if I am late?

Patients more than 15 minutes late may be worked back into the schedule, offered another provider or asked to reschedule.

Does Stoll Medical Group draw blood?

Yes. The practice states that it performs in-office venipuncture and uses Labcorp and Quest for processing.

How long do refills take?

Routine refills take two to three business days. Prior-authorized prescriptions may need three to five days.

Can I get a controlled-substance refill on a weekend?

The official FAQ says controlled-substance refills are handled Monday through Friday.

How do I reach a doctor after hours?

Call 267-273-1196. The practice says a physician is on call 24 hours a day for urgent concerns. Call 911 for an emergency.

Does Stoll Medical Group accept Medicare?

Medicare is included on the current participating-plan list, but provider and service participation should still be verified.

Does it accept Medicaid?

The current nonparticipating list includes Medicaid or Access Card and several Medicaid-managed plans.

When are copays collected?

Copays and coinsurance are collected at the time of service.

How do I access the patient portal?

Open the Healow portal linked from the official Stoll Medical Group website.

How do I request medical records?

Use Advocare’s online Sharecare process or submit the signed medical-record authorization to the care center.

How long does a record request take?

Advocare publishes a typical processing time of five to seven business days for electronic requests.

Final official actions

Complete your Stoll Medical Group patient task

Choose a provider Open patient portal Pay a bill Check insurance Download forms Request records Call the office
Independent patient-information notice:

USMedicalGroup.org is not Advocare, Stoll Medical Group, Healow, Sharecare, Labcorp, Quest or an insurance company. This page cannot schedule appointments, access records, refill medicine or guarantee insurance coverage.

Providers, locations, schedules, services, accepted plans and policies can change. Confirm time-sensitive details with the office before care.

This article is educational and does not replace medical advice, diagnosis or treatment. Call 911 for a medical emergency.

Leave a Comment