Southern California patient guide · Facey and Providence care
Choose the Right Facey Doctor, Clinic, MyChart Tool or Urgent-Care Route
Facey Medical Group serves patients across the San Fernando, Santa Clarita and Simi valleys through primary care, pediatrics, OB/GYN, medical and surgical specialties, laboratory services, imaging, education and urgent care.
This guide explains which location to use, how HMO patients join Facey, how appointments and referrals work, what to bring to a first visit, how to use MyChart, how long refills take and what to do about bills, records or financial hardship.
Medical emergency: Call 911 for chest pain, stroke symptoms, severe breathing difficulty, major trauma, uncontrolled bleeding, poisoning, overdose, loss of consciousness or another potentially life-threatening emergency.
Organization check: Facey Medical Group is a physician medical group affiliated with Providence. It is not a hospital or an insurance company. A Providence hospital bill, Facey physician bill and outside laboratory bill may use different payment contacts.
Established
Facey traces its Southern California practice history to 1923.
Service area
San Fernando, Santa Clarita and Simi valleys.
General support
MyChart help
Patient Accounts
Which Facey service should you use?
PRIMARY CARE OR CARE TEAM
Routine, preventive or ongoing care
Start with your Facey primary care team for annual care, chronic conditions, medication monitoring, routine illness, vaccinations and referrals.
Best for: preventive care, diabetes, blood pressure, routine symptoms, medication review and long-term care coordination.
FACEY URGENT CARE
Unexpected non-life-threatening problem
Mission Hills and Valencia urgent care provide extended laboratory capability, IV fluids and basic X-rays for illnesses and minor injuries.
Best for: sprains, cuts, burns, closed fractures, asthma flare-ups, infections and problems that cannot wait for a routine visit.
911 OR EMERGENCY ROOM
Potentially dangerous symptoms
Do not wait for MyChart, a referral or an urgent-care queue when the condition may threaten life, brain function, breathing or circulation.
Use now for: severe chest or abdominal pain, stroke signs, overdose, poisoning, unconsciousness, serious trauma or severe breathing trouble.
Fast decision: Call your regular Facey team first for an ordinary concern. Use urgent care for a sudden problem that is not life-threatening. Use emergency services for dangerous symptoms.
Key Facey Medical Group locations
| Location | Published office details | Useful service clue | Local arrival tip |
|---|---|---|---|
|
Mission Hills 11333 N. Sepulveda Blvd. Mission Hills, CA 91345 |
Main phone: 818-365-9531. Adult primary care is listed Monday-Friday, 8 a.m.-5 p.m. |
Large multispecialty campus with primary care, urgent care, laboratory and other departments. | Check the suite and floor. Adult primary care is listed on the second floor, while urgent care is in Suite 100. |
|
Mission Hills Annex 11165 N. Sepulveda Blvd. Mission Hills, CA 91345 |
818-837-5779. Monday-Friday, 8 a.m.-5 p.m. |
Clinical pharmacy and patient-education services are listed here. | Do not assume an Annex appointment is inside the main 11333 building. |
|
Valencia 26357 McBean Pkwy. Valencia, CA 91355 |
661-222-2600. Monday-Friday, 8 a.m.-5 p.m. |
Primary and specialty services, laboratory access and separate urgent care in Suite 120. | Save the suite because the main clinic and urgent-care check-in are not the same department. |
|
Valencia Specialty & Women’s Center 23803 McBean Pkwy. Valencia, CA 91355 |
661-481-2400. Monday-Friday, 8 a.m.-5 p.m. |
Specialty and women’s health services. | It is not at the same McBean Parkway number as the main Valencia clinic. |
|
Valencia Bridgeport 24035 Newhall Ranch Rd. Santa Clarita, CA 91355 |
661-291-3449. Monday-Friday, 8 a.m.-5:30 p.m. |
Specialty-care facility. | Confirm whether your specialist is at Bridgeport or one of the two McBean Parkway sites. |
|
Canyon Country 14550 Soledad Canyon Rd. Santa Clarita, CA 91351 |
661-250-5200. Monday-Friday, 8 a.m.-5 p.m. |
Adult primary care and other clinical services. | Adult primary care is listed on the second floor. |
|
Copper Hill 27924 Seco Canyon Rd. Santa Clarita, CA 91350 |
661-513-2100. Monday-Friday, 8 a.m.-5 p.m. |
Primary-care services including family medicine, internal medicine and pediatrics. | Use the exact Seco Canyon Road address rather than searching only “Facey Santa Clarita.” |
|
Northridge 9111 Corbin Ave. Northridge, CA 91324 |
818-743-5700. Monday-Friday, 8 a.m.-5 p.m. |
Primary-care and associated Facey services. | Call the laboratory line before traveling for time-sensitive testing. |
|
Porter Ranch Plaza 19950 Rinaldi St. Porter Ranch, CA 91326 |
818-403-2400. Monday-Friday, 8 a.m.-5 p.m. |
Family medicine, internal medicine and other outpatient services. | Adult primary care is listed in Suite 103; verify your department’s suite. |
|
Tarzana 18133 Ventura Blvd. Tarzana, CA 91356 |
818-466-7700. Monday-Friday, 8 a.m.-5 p.m. |
Primary care, specialty care, laboratory and radiology. | Primary care is listed in Suite 204 and specialty care in Suite 404. |
|
Simi Valley 2655 First St., Suite 325 Simi Valley, CA 93065 |
805-206-2000. Monday-Friday, 8 a.m.-5 p.m. |
Family medicine and internal-medicine primary care. | Save Suite 325 and verify whether laboratory testing is performed onsite or through the plan’s required lab. |
Location rule: A provider may work at more than one Facey office, and specialty departments can be in a separate building or suite. Use the address shown in the appointment confirmation.
How to find a Facey doctor who fits your insurance and location
Choose primary care or specialty care
Use family medicine, internal medicine or pediatrics for ongoing primary care. Search a specialty when your condition or referral identifies one.
Filter by location
Select the office you can reach, then check the provider’s exact department and suite.
Check whether new patients are accepted
A provider whose practice is temporarily closed can continue treating established patients but may not accept a new PCP assignment.
Verify the exact insurance product
Give the insurer the provider’s name, Facey Medical Group and the office address.
Ask whether the provider can be your PCP
Some HMO products, including certain Blue Shield and SCAN arrangements, may not allow a nurse practitioner to be formally assigned as the PCP.
Confirm referral requirements
A specialty may require a Facey PCP visit, insurer authorization or both.
New-patient provider script
“I need a Facey [family medicine, internal medicine, pediatric or specialty] provider near [city]. My insurance is [full plan and network]. Which providers are accepting new patients, which office do they use, and must I select the provider as my PCP before scheduling?”
How to change your HMO medical group or PCP to Facey
Find an eligible Facey PCP
Select an internal-medicine or family-medicine provider for an adult or a Facey pediatrician for a child.
Call the insurance plan
Use the member-services number printed on the insurance card.
Request Facey Medical Group
Tell the plan you want Facey assigned as the medical group and provide the selected PCP’s name.
Ask for the effective date
Many HMO changes occur monthly and may not become active immediately.
Save the confirmation
Record the representative’s name, date, reference number and effective date.
Call Facey after the assignment updates
Confirm that the office can see the correct group and PCP in the insurer’s system.
Do not assume the change is complete after calling Facey. The insurance plan controls the official HMO medical-group and PCP assignment.
How Facey Medical Group appointments work
| Visit type | How to schedule | Important limitation |
|---|---|---|
| Family medicine | Provider directory, telephone or MyChart. | Online availability depends on provider and patient status. |
| Internal medicine | Provider directory, telephone or MyChart. | A busy PCP may offer another provider from the same care team. |
| Pediatrics | Provider directory, telephone or MyChart. | After-hours pediatric availability differs by office and day. |
| OB/GYN | Online, telephone or MyChart when available. | Use the correct Women’s Center or specialty location. |
| Other specialist | Call the specialist’s Facey office. | Most specialist appointments other than OB/GYN are currently telephone-scheduled. |
| Urgent care | Walk in, reserve a queue position or ask about limited scheduled times. | Queue position is not a guaranteed appointment time. |
Appointment reminder: Facey states that patients receive an automated reminder call two business days before a scheduled visit.
Running late: When you arrive more than 10 minutes late, Facey may offer a shortened visit, another available provider, a later time or rescheduling, depending on the clinical need and schedule.
What a new Facey patient should do before arriving
Confirm insurance and PCP assignment
Verify the exact Facey provider, office and effective date before the visit.
Download the correct forms
Use the adult, pediatric or OB/GYN forms that match the patient and department.
Print the forms
Facey states that new-patient forms cannot be submitted electronically.
Arrive 20 minutes early
Allow time for registration, privacy documents, insurance verification and payment.
Bring identification and insurance
Carry a current photo ID and all primary, secondary and supplemental insurance cards.
Bring medication and medical-history information
Include medication names, doses, allergies, prior diagnoses, surgeries and relevant records.
Photo identification
Primary insurance card
Secondary or supplemental card
Referral or authorization
Medication bottles or complete list
Allergy list
Preferred pharmacy
Recent hospital records
Recent test or imaging reports
Expected copay or deposit method
Which Facey forms should you complete?
| Form group | Who needs it | Submission rule |
|---|---|---|
| Adult primary care | Patients age 18 and older establishing adult care. | Print the information sheet and medical history and bring them to the appointment. |
| Pediatrics | Patients from birth through age 17. | Bring the patient information, pediatric history and any required third-party consent. |
| OB/GYN | Patients establishing obstetric or gynecologic care. | Complete the OB/GYN history and review new-mother information when relevant. |
| Advance directive | Patients documenting healthcare wishes or decision-makers. | Facey provides English, Spanish, Spanish-English and Chinese-English options. |
| Release of information | Patients requesting records or authorizing disclosure. | Complete and sign the authorization, then submit it to Health Information Management. |
| MyChart proxy access | Patients giving another person access to their portal information. | The form must be returned in person to the doctor’s office. |
Do not email first-visit forms unless Facey specifically instructs you to do so. The official form page says to print and bring them to the appointment.
Facey Medical Group services explained in plain English
| Service | Common purpose | Before scheduling |
|---|---|---|
| Family medicine | Continuing care for children, adults and families across a wide age range. | Provider age limits and HMO PCP eligibility. |
| Internal medicine | Adult preventive care and treatment of conditions such as diabetes, hypertension and cholesterol problems. | New-patient status and office location. |
| Pediatrics | Preventive care, illness, development, vaccinations and child health. | Guardian forms, immunization history and after-hours availability. |
| OB/GYN | Pregnancy care, preventive women’s health, gynecologic conditions and procedures. | Women’s Center location and insurance authorization. |
| Medical and surgical specialties | Facey reports providers in more than 25 medical and surgical specialties. | Referral approval and telephone scheduling requirements. |
| Clinical pharmacy | Medication review, safety, effectiveness and patient education coordinated with the care team. | Whether a referral or program enrollment is needed. |
| Patient education | Support for diabetes, blood pressure, cholesterol, weight and other chronic conditions. | Class format, cost and referral requirements. |
| Telehealth | Remote evaluation when the condition is suitable for video care. | Insurance coverage and whether an in-person examination may still be required. |
What Facey patients can do in MyChart
Secure messages
Send routine, non-emergency questions to the care team.
Test results
Review eligible laboratory and clinical results released electronically.
Appointments
Request or manage eligible primary-care and other appointments.
Refill requests
Send eligible medication-renewal requests to the Facey care team.
Bill payment
Review a statement, pay in full, create a payment plan or use Guest Pay.
Orders and records
View upcoming tests, orders and available medical information.
Do not use MyChart for urgent care. Facey states that a response may take up to 48 hours.
What to check when Facey MyChart is not working
The portal does not recognize your information
Ask the Facey office to verify your legal name, birth date, email and mobile number.
You forgot your password
Use the official MyChart recovery option rather than creating a duplicate patient account.
An appointment cannot be booked online
The provider, specialty or visit type may require telephone scheduling.
A result is missing
It may still be processing, awaiting review or stored under a Providence hospital encounter.
A refill option is unavailable
The medicine may require a visit, monitoring test or direct pharmacy request.
A family member is not visible
Complete the proxy-access process instead of sharing passwords.
The physician bill is missing
Contact Patient Accounts to confirm the billing entity and account.
You need the full historical chart
Submit a formal medical-record authorization.
MyChart help script
“I am a Facey Medical Group patient and cannot access the correct Providence MyChart record. My provider is [name], office is [location] and date of birth is [date]. Please verify the email and mobile number associated with my chart and check for duplicate accounts.”
How Facey referrals and authorizations work
Facey states that many service referrals are approved automatically. A standard referral that needs review may take up to 10 business days for a decision.
Discuss the need with the PCP
Your primary care team may need to examine you or review earlier treatment before requesting specialty care.
Confirm whether self-referral is permitted
Many plans allow self-referral to family medicine, internal medicine, pediatrics, OB/GYN, urgent care and optometry, but the plan rules control.
Identify the exact requested service
Know the specialist, test, procedure or facility being requested.
Allow the standard processing window
Avoid booking a non-emergency procedure before the approval is complete.
Check approval status
Call 855-359-6323 with the patient, provider and requested service details.
Confirm approved dates and location
An authorization may apply only to a named provider, facility, procedure and date range.
Referral-status script
“My Facey provider requested [specialist, test or service] on [date]. Has the referral been approved? Please provide the approved provider, facility, authorization number, effective dates and anything still missing.”
How to request a Facey prescription refill
Check the prescription label
Confirm whether pharmacy refills are still available.
Contact the retail pharmacy first
This is usually the fastest route when refills remain or the pharmacy can send an electronic request.
Use MyChart when provider approval is required
Include the medication, dose, directions and exact pharmacy.
Allow at least 72 hours
Facey asks patients to give the care team this processing time.
Check whether follow-up is required
The pharmacy may tell you that a visit or monitoring test is needed before renewal.
Call for refill-department help
Use 661-222-2622 when directed by the pharmacy or when the standard workflow fails.
Refill department hours: Monday-Friday, 8 a.m.-5:30 p.m., with a lunch break from 1:30-2:30 p.m.
Do not wait until the final dose. Controlled medicines, prior authorization, overdue monitoring or a needed examination can delay approval.
Facey urgent care locations, hours and wait-time tips
| Center | Hours | Phone | Services and local tip |
|---|---|---|---|
|
Mission Hills 11333 N. Sepulveda Blvd., Suite 100 Mission Hills, CA 91345 |
Monday-Friday: 10 a.m.-7:30 p.m. Saturday-Sunday: 8 a.m.-5:30 p.m. |
818-869-7200 | Extended lab capability, IV fluids and basic X-rays. Call after 6 p.m. weekdays or after 3 p.m. weekends when patient volume may change closing time. |
|
Valencia 26357 McBean Pkwy., Suite 120 Valencia, CA 91355 |
Monday-Friday: 10 a.m.-7:30 p.m. Saturday-Sunday: 8 a.m.-5:30 p.m. |
661-222-2643 | Use Suite 120 for urgent-care check-in. Call before a late-day trip when the queue is heavy. |
Typical wait
Facey describes a common wait of approximately 30-90 minutes.
Busiest periods
Mondays, before 10 a.m., after 4 p.m. and flu season can be busier.
Limited appointments
A limited number of scheduled urgent-care times may be available between 10 a.m. and 4:30 p.m.
Use Facey urgent care for
Non-life-threatening illness or accident
Allergic reaction or asthma flare without emergency signs
Bronchitis, sore throat or ear infection
Cuts, burns, bites and minor wounds
Sprains, strains and possible closed fractures
Dehydration needing assessment or IV fluids
Basic onsite X-ray need
After-hours care when the regular physician is unavailable
Do not use urgent care for
Life-threatening emergency
Stroke symptoms
Severe chest or abdominal pain
Poisoning or overdose
Routine annual physical
Routine vaccinations or flu shots
Routine prescription refills
Ordinary follow-up appointment
Queue rule: Patients are not treated strictly in arrival order. A person with a more serious condition may be seen first.
How Facey laboratory services work
Facey works with LabCorp for most routine laboratory testing. Facey also performs its own laboratory services at the Mission Hills and Valencia urgent-care centers and lists laboratory access at several clinic locations.
Mission Hills lab
11333 N. Sepulveda Blvd. Published Monday-Friday hours: 7:15 a.m.-5:30 p.m.
Central lab support
Call 818-869-7041 before traveling when the order or draw location is unclear.
Outside laboratory
Verify whether your health plan requires LabCorp or another contracted laboratory.
Confirm the order is active
Ask whether fasting is required
Ask about medication timing
Verify the approved laboratory
Bring insurance card and photo ID
Ask how results will be released
Separate-bill possibility: An outside laboratory can bill independently from Facey. Check the laboratory name on both the order and insurance network.
Insurance accepted by Facey Medical Group
Facey accepts many employer, individual, Medicare and managed-care products. Participation can differ by provider, location and exact plan.
Common commercial plans
Aetna HMO/PPO, Anthem Blue Cross HMO/PPO, Blue Shield of California HMO/PPO products and Cigna HMO/PPO are commonly listed.
Medicare products
Traditional Medicare and selected Anthem, Blue Shield, Health Net, Humana and SCAN Medicare Advantage products are listed.
Other listed products
HealthSmart, Multiplan, TriCare-related coverage and Vivity are listed at multiple Facey locations.
Read the full plan name
Do not verify coverage using only the insurer’s brand.
Name the exact Facey provider
Confirm the doctor and office address.
Verify PCP assignment
HMO patients should confirm the Facey medical group and PCP effective date.
Ask about referral requirements
Specialty care, imaging, therapy and procedures may require authorization.
Check the laboratory and hospital
Facey participation does not automatically guarantee that every outside facility is in network.
Insurance-verification script
“My plan is [full product and network]. I plan to see [Facey provider] at [exact office] for [service]. Is Facey, the provider and the location in network? Must the provider be assigned as my PCP, and is a referral or prior authorization required?”
How to review and pay a Facey Medical Group bill
MyChart
Review the statement, pay in full or create a payment plan.
Guest Pay
Another person may pay an eligible bill without accessing the full medical record.
Telephone
Call 844-888-3593.
Mail
Send payment using the address and coupon printed on the statement.
| Situation | Facey’s published rule | What to do |
|---|---|---|
| Copayment | Copayments are due at the time of service. | Confirm the amount with the plan and bring payment. |
| Deductible or coinsurance | These amounts are due after the statement is received. | Compare the Facey statement with the insurer’s explanation of benefits. |
| No insurance proof | Facey may collect a deposit when coverage cannot be verified. | Update the insurance information through MyChart or Patient Accounts as soon as the card is available. |
| Secondary insurance | Facey can bill a secondary carrier when both policies are provided. | Confirm coordination of benefits with both insurers. |
| Cosmetic service | Elective cosmetic services generally require full payment before care. | Request a written estimate and confirm what is excluded from insurance. |
| Returned check | Facey reserves the right to charge a returned-check fee. | Contact Patient Accounts promptly to replace the payment. |
Billing-question script
“I am calling about the Facey Medical Group statement for [patient] on [service date]. My statement shows [amount], while my insurance explanation shows [amount or status]. Please explain the service, adjustment and patient responsibility.”
Facey financial assistance eligibility and application steps
Facey’s linked financial-assistance policy applies to medically necessary professional services provided at Facey locations in Los Angeles and Ventura counties.
| Financial situation | Published assistance level |
|---|---|
| Annual family income at or below 300% of the federal poverty level | 100% write-off of eligible patient-responsibility amounts. |
| Annual family income between 301% and 400% of the federal poverty level | An 88% discount from original eligible patient-responsibility charges. |
| Income at or below 400% of the federal poverty level plus qualifying Providence medical expenses exceeding 20% of annual family income | The policy describes eligibility for a 100% charity benefit on covered patient-responsibility amounts. |
Request the free application
Call 844-888-3593 or download the application from the official Facey billing page.
Complete the financial information
Provide the requested household, income, insurance and expense documentation.
Ask for application assistance
Facey states that designated staff and interpretation services are available.
Submit a complete application
An eligibility decision is generally issued within 30 days after the completed application and documentation are received.
Appeal a denial when appropriate
The policy allows relevant additional documentation to be submitted within 30 days of the denial notice.
Payment-plan protection: The linked policy states that approved partial-assistance balances can use an interest-free plan without late fees, with monthly payments designed not to exceed 10% of qualifying monthly income after essential living expenses.
Why a Facey physical or wellness exam can create another charge
Preventive-only visit
Focuses on recommended screening, prevention, routine measurements and counseling based on age and risk.
Problem-focused service
Evaluates or treats a current symptom, chronic condition or new medical problem and may create a copay, deductible or coinsurance.
Examples of preventive services: Vision and hearing screening, cholesterol, blood pressure, glucose testing, obesity and tobacco counseling, Pap testing, mammography and recommended cancer screening may be preventive when plan rules are met.
A symptom can change the billing. Facey explains that discussing a rash or another medical problem, or ordering additional diagnostic testing, can cause part of the visit to be billed as routine problem care.
Before-visit cost question
“I scheduled a preventive exam but also need to discuss [problem]. Should that concern be handled during this appointment or booked separately, and could it create an additional diagnostic office-visit charge?”
How to request Facey Medical Group medical records
Download or request the authorization
Use the Authorization for Release of Medical Information in English or Spanish.
Identify the patient clearly
Include the legal name, date of birth and current contact information.
Choose a date range and record type
Request only the documents needed unless a complete chart is required.
Name the recipient
Include the doctor, patient, attorney, insurer or agency receiving the records.
Submit the signed form
Mail it to Facey’s Release of Information Department or fax it to 818-743-5343.
Keep proof of submission
Save the request, fax confirmation and submission date.
Release of Information Department
Facey Medical Group
11333 N. Sepulveda Blvd.
Mission Hills, CA 91345
Phone: 818-837-5668
Fax: 818-743-5343
Published department hours
Monday-Friday
8:30 a.m.-5:30 p.m.
Facey says copies are provided within 15 calendar days, with efforts made to send them sooner.
| Request | Published rule |
|---|---|
| Records sent to another provider for continuing care | No charge to the patient. |
| First 60 pages for a patient copy | $15 under the posted Facey record policy. |
| Pages beyond 60 | An additional 25 cents per page. |
| Records mailed to the patient | Advance payment is required. |
| Records faxed to a home or office | Facey does not fax medical records to a patient’s home; medically required records may be faxed to a doctor or hospital. |
| Spouse requesting records | A spouse generally needs qualifying legal authority such as executor status or healthcare power of attorney. |
Record retention: Facey’s posted page states that inactive adult records are destroyed seven years after the last service. Pediatric records are retained seven years after the last service or until the patient reaches age 19, whichever is longer.
How Facey MyChart proxy access works
Proxy access lets a patient authorize another person to view and manage permitted information through that person’s own linked MyChart account.
Download the proxy form
Complete all patient and proxy information clearly.
Read the privacy terms
Proxy access may expose sensitive clinical information contained in MyChart.
Sign and date the form
An incomplete or unsigned request cannot be processed.
Return it in person
Facey instructs patients to submit the proxy form to the doctor’s office.
Wait for account linking
A new proxy may receive an activation code; an existing MyChart user receives a secure notification.
Revoke access when needed
An adult patient can revoke the proxy through MyChart or by contacting the clinic.
Expected processing message: The Facey proxy form says to expect a response within two business days after the request is received and approved.
Never share the patient’s password. Approved proxy access creates a documented and revocable connection between separate accounts.
How to request communication help or report a service concern
Disability services
Call 818-837-5669 for accessibility-related assistance.
Language help
Ask the office to arrange qualified language assistance for the visit or forms.
Service concern
Call 855-359-6323 or use Facey’s secure service-concern form.
Do not use the complaint form for medical questions. The secure service form is for an experience or administrative concern, not urgent clinical advice.
What to do when something goes wrong
The HMO does not show Facey as your medical group
Call the plan and confirm the assignment and effective date before a non-emergency visit.
The specialist says no referral was received
Call 855-359-6323 and request the authorization status, provider, dates and missing information.
Your PCP has no near appointment
Ask whether another provider on the same Facey care team can address the immediate condition.
Urgent care may close early
Call after 6 p.m. weekdays or after 3 p.m. weekends and holidays to confirm the current closing plan.
A refill has taken more than 72 hours
Verify that the pharmacy sent the request and ask whether an appointment or monitoring test is required.
You received a bill after a physical
Ask whether a separate symptom, chronic condition or diagnostic test was addressed.
Your records were not received
Confirm the signed authorization, recipient address or fax, submission date and payment status.
You cannot afford the balance
Request financial assistance before ignoring the bill or missing an arranged payment.
Facey insider tips that can prevent delays and unnecessary trips
Check the suite
Mission Hills, Valencia and Tarzana have multiple Facey departments in separate suites.
Arrive 20 minutes early
New-patient forms, insurance verification and payment can take time.
Call the pharmacy first
This is usually faster when prescription refills remain.
Allow 72 hours
Do not request a routine medication on the day the supply ends.
Start referrals early
A standard review may take up to 10 business days.
Call urgent care late in the day
High patient volume can change the posted closing time.
Separate preventive and problem care
A new symptom discussed during a physical can create a diagnostic charge.
Send records doctor-to-doctor
Continuing-care transfers are listed as free.
Use formal proxy access
Never share a patient’s MyChart password with a caregiver.
Facey Medical Group contact directory
| Patient need | Contact | Published availability or best use |
|---|---|---|
| Customer service, claims, referral or authorization | 855-359-6323 | General questions, eligibility, service authorization, claims and concerns. |
| Billing and Patient Accounts | 844-888-3593 | Monday-Friday, 8 a.m.-5 p.m. |
| MyChart account support | 818-869-7299 | Enrollment, login and account access. |
| Prescription refills | 661-222-2622 | After contacting the pharmacy first; Monday-Friday, 8 a.m.-5:30 p.m., lunch 1:30-2:30 p.m. |
| Laboratory services | 818-869-7041 | Orders, draw locations and laboratory routing. |
| Medical Records Release | 818-837-5668 | Monday-Friday, 8:30 a.m.-5:30 p.m. |
| Disability services | 818-837-5669 | Accessibility and disability-related support. |
| Patient education | 866-837-5779 | Classes and outpatient condition-management education. |
| Administrative offices | 818-837-5785 | Administrative matters that are not scheduling or clinical emergencies. |
| Emergency | 911 | Potentially life-threatening medical or psychiatric emergency. |
Map of Facey Medical Group in Mission Hills
Facey Medical Group – Mission Hills11333 N. Sepulveda Blvd.
Mission Hills, CA 91345
Main phone: 818-365-9531
Urgent care: 818-869-7200
Before navigating: Check whether the appointment is at 11333 N. Sepulveda Boulevard or the nearby Mission Hills Annex at 11165 N. Sepulveda Boulevard.
Facey Medical Group frequently asked questions
Is Facey Medical Group part of Providence?
Facey is a physician-owned medical group affiliated with Providence.
Is Facey an insurance plan?
No. Facey is a medical group that contracts with many insurance plans.
How do I find a Facey doctor?
Use Providence’s Facey provider search, filter by specialty and location, and confirm new-patient and insurance status.
Do HMO patients need to select Facey?
Yes. The HMO normally must assign Facey Medical Group and an eligible Facey PCP before non-emergency care.
Can I schedule every Facey specialist online?
No. Most specialist appointments other than OB/GYN currently require telephone scheduling.
How long can a referral take?
A standard referral requiring review may take up to 10 business days for an approval decision.
How do I log in to MyChart?
Use Providence MyChart. Facey MyChart support is available at 818-869-7299.
How quickly are MyChart messages answered?
Facey says response time may take up to 48 hours.
How long do prescription refills take?
Contact the pharmacy first and allow the Facey team at least 72 hours when provider approval is needed.
Where is Facey urgent care?
Facey-operated urgent care centers are in Mission Hills and Valencia.
What are Facey urgent care hours?
Both locations list weekdays from 10 a.m.-7:30 p.m. and weekends from 8 a.m.-5:30 p.m., subject to patient-volume adjustments.
Does Facey accept Medicare?
Facey accepts traditional Medicare and multiple Medicare Advantage products. Verify the exact plan before care.
How do I pay a Facey bill?
Pay through MyChart, by mail or by calling Patient Accounts at 844-888-3593.
Can I apply for financial assistance?
Yes. Facey offers free or discounted medically necessary care to qualifying uninsured, underinsured and high-medical-cost patients.
Why did I receive a bill after a preventive physical?
A separate charge may apply when the clinician evaluates a symptom, chronic condition or additional diagnostic concern.
Can I submit new-patient forms online?
No. Facey instructs patients to print the forms and bring them to the appointment.
How do I request medical records?
Submit a signed release form to the Facey Release of Information Department or fax it to 818-743-5343.
Are record transfers to another doctor free?
Facey’s posted policy says continuing-care transfers sent to another medical provider are free to the patient.
Can my spouse automatically receive my records?
No. A spouse generally needs qualifying legal authority such as executor status or healthcare power of attorney.
How do I give a caregiver MyChart access?
Complete the proxy-access form and return it in person to the patient’s Facey doctor’s office.
Official Facey Medical Group patient tools
The important patient rules are explained above. Use these official Providence and Facey systems when you are ready to complete a live provider search, login, payment, form, records or urgent-care action.