Northern Nevada patient guide · Carson City, Minden and Reno
Choose the Right Carson Medical Group Office Before You Book, Drive or Pay
Carson Medical Group is an independent Northern Nevada practice serving families through primary care, pediatrics, OB/GYN, ENT, same-day CMG+ care and coordinated health programs.
This guide explains which building offers each service, current lab and walk-in hours, how to prepare for a new-patient visit, what the portal can do, how insurance verification works and which financial-policy rules can affect your bill or appointment.
Important organization check: Carson Medical Group states that it is an independent company and is not affiliated with Carson Tahoe Health. Use Carson Medical Group’s own portal, payment system, provider directory and forms for CMG visits.
Medical emergency: Call 911 or go to the nearest emergency department for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, major injury, loss of consciousness, severe allergic reaction or another potentially life-threatening condition.
Serving Nevada
Carson Medical Group has served Northern Nevada since 1974.
Main communities
Carson City, Minden and Reno.
Main scheduling line
CMG+ direct line
Information review
Official details checked July 17, 2026.
Which Carson Medical Group service should you use?
REGULAR OFFICE VISIT
Routine or ongoing care
Use family medicine, pediatrics, OB/GYN or ENT for preventive visits, medication management, chronic conditions, planned follow-up and specialty evaluation.
Best for: annual care, long-term health problems, pregnancy care, child development, hearing or sinus concerns and specialist follow-up.
CMG+ SAME-DAY CARE
Prompt non-emergency problem
CMG+ provides same-day care at 1946 Old Hot Springs Road. Because capacity is limited, call before traveling or use weekday online scheduling.
Best for: a minor illness or injury that should not wait for the next routine appointment but does not require emergency care.
911 OR EMERGENCY DEPARTMENT
Serious or rapidly worsening symptoms
Do not rely on a portal message, contact form or walk-in clinic when delay may threaten life, breathing, circulation, pregnancy or permanent function.
Use now for: chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding, major trauma or unconsciousness.
Fast decision rule: Use your regular CMG provider when the problem can safely wait, call CMG+ for a non-emergency same-day need, and use emergency services for dangerous symptoms.
Carson Medical Group locations, services and local timing details
| Location | Services confirmed | Published timing details | Best local tip |
|---|---|---|---|
|
1946 Old Hot Springs Rd. Carson City, NV 89706 |
Family medicine, ENT, Senior Wellness Plus, business office, CMG+ and laboratory draws. |
CMG+: Monday-Friday 7 a.m.-7 p.m.; weekends 8 a.m.-2 p.m. Lab: 7 a.m.-3:30 p.m.; closed noon-1 p.m. |
Call CMG+ before driving because the clinic can reach daily capacity. |
|
1475 Medical Pkwy. Carson City, NV 89703 |
Pediatrics, OB/GYN and laboratory draws. | Lab: 8 a.m.-4:30 p.m.; closed 11:45 a.m.-1 p.m. | Do not automatically go to Old Hot Springs Road for a pediatric or OB/GYN appointment. |
|
925 Ironwood Dr., Suite 2111 Minden, NV 89423 |
Family medicine, pediatrics and OB/GYN. | Confirm office and service hours directly when scheduling. | Save the suite number; the location is listed as Suite 2111. |
|
9400 Double R Blvd. Reno, NV 89521 |
Family medicine, pediatrics, OB/GYN and laboratory draws. |
Lab Monday and Thursday: 7:30 a.m.-2:30 p.m. Tuesday, Wednesday and Friday: 7:30 a.m.-4 p.m. Closed noon-1 p.m. |
Monday and Thursday lab hours end earlier than the other published weekdays. |
Do not choose an office by distance alone. The nearest location may not provide your specialty, laboratory service or same-day care.
How to find a Carson Medical Group doctor who fits your needs
Select the specialty first
Choose family medicine, pediatrics, OB/GYN, ENT, sports medicine, diabetes or weight management, behavioral health, CMG+ or another listed service.
Filter by location
Confirm that the provider works at the Carson City, Minden or Reno building you can reach.
Check language needs
The provider directory includes a Spanish-language filter and identifies providers who speak Spanish.
Confirm new-patient availability
A provider may appear in the directory without offering every appointment type or immediately accepting new patients.
Verify insurance for the exact provider
Give your insurer the provider name, CMG Tax ID and exact service location.
Ask about referral requirements
ENT and other specialty services may require a referral or authorization depending on the insurance plan.
Save the direct visit details
Record the provider, building, suite, arrival time, forms needed and expected payment.
Use online booking only for the correct provider
Check the provider name and location on the external scheduling page before submitting personal information.
New-patient scheduling script
“I need a [family medicine, pediatric, OB/GYN or ENT] appointment near [city]. I have [full insurance plan and network]. Is the provider accepting new patients at this location, and do I need a referral, authorization, medical records or a specific patient packet before the visit?”
How to book the correct Carson Medical Group appointment
Routine appointment
Call the main scheduling number or use the portal when online scheduling is available for your provider and visit type.
Weekday same-day need
Use the CMG+ weekday scheduling option or call the walk-in clinic before traveling.
Medical question
Contact the treating office rather than using the general website contact form for urgent clinical guidance.
Information to confirm while scheduling
Correct provider and specialty
Exact office and suite
New or established patient status
Insurance network and PCP assignment
Referral or authorization requirement
Arrival and check-in time
Forms to complete beforehand
Expected payment at check-in
Laboratory or fasting instructions
Outside records needed before the visit
Which Carson Medical Group forms should you complete?
| Form or packet | Who uses it | Important preparation detail |
|---|---|---|
| New Adult Patient Packet | Adults establishing care. | The legal patient name should match the insurance card so the claim can be submitted correctly. |
| New Pediatric Patient Packet | A child establishing pediatric care. | Bring immunization history, guardian information, preferred pharmacy and prior pediatric records. |
| New OB/GYN Patient Packet | Patients establishing obstetric or gynecologic care. | Complete the separate gynecologic history form when requested. |
| Authorization to Obtain Information | Patients asking CMG to obtain records from another provider. | Identify the outside office, date range and information needed. |
| Authorization to Release Records | Patients sending CMG records to another person or organization. | Name the recipient and specify the record dates and types. |
| Consent to Disclose Protected Information | Patients authorizing communication with another person. | List exactly who may receive information and what may be discussed. |
| HIE Consent | Patients addressing health-information exchange participation. | Read the consent carefully before selecting an authorization preference. |
| Chronic Care Management Consent | Eligible Medicare patients joining the CCM program. | Ask about cost sharing and how the care manager will coordinate services. |
How to return completed forms: Carson Medical Group says forms may be brought to the appointment or emailed to forms@cmgnv.com.
Privacy tip: Verify the recipient address before emailing forms containing medical or insurance information. Keep a copy of everything submitted.
What to bring to a Carson Medical Group visit
Government-issued photo identification
Current primary insurance card
Secondary insurance card when applicable
Referral or authorization number
Medication list with dose and frequency
Medication and food allergy list
Preferred pharmacy and location
Recent outside test results
Advance directive or POLST when relevant
Expected copay or self-pay amount
Home blood pressure or glucose readings
Questions arranged by priority
Local shortcut: Photograph the front and back of your insurance cards and your medication bottles before leaving home. This makes it easier to correct an outdated list at check-in.
Bring your insurance card and ID every time. Carson Medical Group’s financial policy requires both at each service date for identity and insurance verification.
Carson Medical Group services explained in plain English
| Service | What it commonly covers | Locations officially listed |
|---|---|---|
| Family medicine | Annual care, common illness, chronic-condition management and medication follow-up. | Old Hot Springs Road, Minden and Reno. |
| Pediatrics | Preventive care and physical, mental and emotional health from birth through the transition to adulthood. | Medical Parkway, Minden and Reno. |
| OB/GYN | Pregnancy, birth control, preventive women’s health and complex gynecologic concerns. | Medical Parkway, Minden and Reno. |
| Ear, nose and throat | Ear infections, allergies, snoring, hearing loss and selected head or neck conditions. | 1946 Old Hot Springs Road. |
| CMG+ | Same-day non-emergency care connected to the patient’s CMG medical record. | 1946 Old Hot Springs Road. |
| Senior Wellness Plus | Medication review, preventive screenings, vaccine review and a personal prevention plan. | Old Hot Springs Road program contact. |
| Chronic Care Management | Between-visit support for eligible Medicare patients with two or more chronic conditions. | Coordinated through the patient’s CMG care team. |
| Diabetes and weight management | Education, monitoring and coordinated management related to diabetes and weight concerns. | Confirm the provider’s current office through the directory. |
Patient-Centered Medical Home model: CMG describes its approach as team-based care that emphasizes communication, coordination, patient education and self-management support.
How the CMG+ Walk-In Clinic works
CMG+ Walk-In Clinic1946 Old Hot Springs Road
Carson City, NV 89706
Direct phone: 775-283-4004
Weekday hours
Monday-Friday, 7 a.m.-7 p.m.
Weekend hours
Saturday-Sunday, 8 a.m.-2 p.m.
Online scheduling
Weekday same-day appointments may be scheduled online.
Why established CMG patients may find CMG+ useful
The clinic can access the CMG medical record
The visit becomes part of the CMG chart
Follow-up with the regular provider can be coordinated
Weekday online same-day scheduling may be available
Capacity warning: CMG+ can reach the maximum number of patients it can safely accommodate. Carson Medical Group recommends calling while you are on the way so staff can confirm whether the clinic can see you.
Before leaving home: Ask whether the concern is appropriate for CMG+, whether imaging or emergency care may be needed, and whether the clinic has reached capacity.
What the Carson Medical Group patient portal can do
Provider messages
Send routine, non-emergency communication to the care team.
Appointments
Manage or review eligible appointment information.
Test results
Access results released to the patient portal.
Medication list
Review medications and request eligible prescription refills.
Reminders
Receive appointment and other practice reminders based on your contact preferences.
Online payment
Use the linked CMG payment tool for an eligible account balance.
Do not use the portal for an emergency. A message may not be reviewed immediately. Call the office for time-sensitive guidance or 911 for an emergency.
What to check when the CMG portal does not work
The portal belongs to the wrong organization
Confirm that the page identifies Carson Medical Group rather than Carson Tahoe Health or another Nevada organization.
Your email address changed
Ask the office to update the email connected with your patient account before repeatedly trying to enroll.
A test result is missing
The result may still be processing or awaiting provider review. Contact the ordering office after the expected timeframe.
An appointment cannot be scheduled online
Not every provider, visit type or location offers online booking. Call the main scheduling line.
A refill request is unavailable
The medication may require an examination, monitoring test, authorization or direct discussion with the treating office.
The account is on a financial hold
CMG’s financial policy states that an unresolved balance or broken payment arrangement can limit portal access and non-emergency scheduling.
You need the complete chart
The portal may not contain every historical document. Use the formal records-release process.
You need access for another person
Use an approved disclosure or proxy process rather than sharing passwords.
How to confirm insurance at Carson Medical Group
CMG explains that having a contract with an insurance company does not mean every product sold by that company is included. Verification must be based on the exact plan.
Carson Medical Group Tax ID: 88-0133501. Provide this number to your insurer when asking whether CMG participates in your network.
Read the full plan name
Find the product and network printed on the card, not only the insurance-company name.
Give the exact provider
Ask whether the doctor or advanced practitioner participates at the planned location.
Give the CMG Tax ID
Use Tax ID 88-0133501 to help the insurer identify the practice accurately.
Confirm PCP assignment
When the plan requires a designated primary care provider, make sure the insurer lists the correct CMG provider before the visit.
Check the service
Ask whether the planned visit, laboratory, procedure, injection or referral is covered.
Ask about authorization
Confirm whether the insurer requires prior authorization or a referral.
Verify outside facilities
Ask which laboratory, imaging center and hospital your plan requires.
Save the verification details
Record the insurer representative, date, reference number and estimated patient responsibility.
Insurance-verification script
“I am planning care with Carson Medical Group, Tax ID 88-0133501. My provider is [name], the location is [address], and the service is [visit or procedure]. Is the provider and location in network for my exact plan? Is a referral or authorization required, and what copay, deductible or coinsurance should apply?”
Multiple insurance policies: CMG requires patients with more than one plan to confirm coordination of benefits so each payer knows which coverage is primary, secondary or tertiary.
Payment and billing rules patients should know before the visit
| Situation | Published CMG rule | What the patient should do |
|---|---|---|
| Regular insured visit | CMG bills most insurance plans as a courtesy, but the patient must verify network participation. | Call the insurer before non-emergency care and bring the card and photo ID. |
| Payment at check-in | Estimated copay, coinsurance, deductible, self-pay amount and past-due balance are due at service. | Ask what amount is expected and bring a suitable payment method. |
| Additional care during visit | Testing, procedures, injections or a higher visit level can create an additional balance after insurance processes. | Ask whether an added service will be billed separately before agreeing when the situation is not urgent. |
| Outside laboratory | A specimen sent to an outside lab can create a separate bill; CMG generally uses Labcorp. | Verify Labcorp network status and tell the clinical team when your plan requires another laboratory. |
| Workers’ compensation | CMG does not treat workers’ compensation injuries. | Contact your employer or claim administrator for the authorized treatment site. |
| Automobile or third-party injury | CMG does not bill automobile or third-party liability coverage or regular health insurance for these injuries. | Ask about self-pay before the visit and understand that reimbursement is not guaranteed. |
| Out-of-network care | CMG may bill the insurer without a contractual discount or treat the patient as self-pay with a self-pay discount. | Compare the likely full-charge balance with the self-pay option before receiving planned care. |
| Past-due balance | An unresolved balance or failed payment arrangement may place the account on hold. | Call before the next visit; non-emergency scheduling and portal access can be restricted. |
| Medical records during hold | A financial hold does not remove the patient’s access to medical records. | Use the formal records process even when scheduling or portal functions are limited. |
| Returned check | CMG lists a $25 insufficient-funds fee. | Contact the business office promptly to replace the payment. |
| Replacement refund check | CMG lists a $30 fee for reissuing a lost, stolen or expired refund check. | Keep refund checks secure and deposit them before expiration. |
Refund detail: The policy says a card overpayment is returned to the card used. Cash or check overpayments above $5 are issued as a refund check. Amounts of $4.99 or less may remain as account credit unless a refund is requested.
How to request a useful Carson Medical Group cost estimate
CMG states that a Good Faith Estimate is available upon request, but the practice may not be able to prepare an estimate for an added service on the same day.
Ask before the service date
Request the estimate when booking rather than waiting until check-in.
Name the exact service
Ask about the visit, procedure, injection, test or other planned care.
Separate the possible charges
Ask whether the amount includes the office service, supplies, procedure and outside laboratory.
Verify insurance authorization
An estimate does not replace a referral or prior authorization requirement.
Ask which laboratory will be used
CMG generally sends specimens to Labcorp, which may bill separately.
Keep the written estimate
Save the service description, date and expected amount for comparison with the final claim and statement.
Estimate request script
“I am planning [service] with [provider] at [location]. Please provide a Good Faith Estimate and explain whether it includes the office visit, procedure, injection, supplies and outside laboratory. Will Labcorp or another provider send a separate bill?”
Powerful money-saving question: When a non-urgent test or procedure is suggested during the visit, ask whether it can be scheduled later after you receive an estimate and verify insurance coverage.
How to pay a Carson Medical Group bill correctly
Confirm the billing organization
Make sure the statement is from Carson Medical Group rather than Carson Tahoe Health, Labcorp, a hospital or another provider.
Match the patient and service date
Check the family member, provider and date before entering payment information.
Compare the insurance explanation
Match the original charge, insurer payment, contractual adjustment and stated patient responsibility.
Investigate a separate laboratory charge
Labcorp or another outside laboratory may bill independently for testing.
Use the official portal
Open the payment tool through Carson Medical Group’s website or patient portal rather than an unexpected message.
Save the confirmation
Keep the payment date, amount and confirmation number.
Billing-question script
“I am calling about the balance for [patient] on [service date]. My statement shows [amount], and the insurance explanation shows [amount or status]. Please explain the charge, adjustment and patient responsibility and tell me whether another laboratory or provider billed separately.”
Carson Medical Group lab draw hours
| Location | Published hours | Lunch closure | Before traveling |
|---|---|---|---|
| 1946 Old Hot Springs Road | 7 a.m.-3:30 p.m. | Noon-1 p.m. | Confirm that the order is available and whether fasting is required. |
| 1475 Medical Parkway | 8 a.m.-4:30 p.m. | 11:45 a.m.-1 p.m. | Avoid arriving immediately before the longer lunch closure. |
| 9400 Double R Boulevard | Monday and Thursday: 7:30 a.m.-2:30 p.m. Tuesday, Wednesday and Friday: 7:30 a.m.-4 p.m. |
Noon-1 p.m. | Monday and Thursday end earlier than the other listed weekdays. |
Confirm whether fasting is required
Ask whether medication should be taken normally
Bring the laboratory order when instructed
Carry your insurance card and photo ID
Verify Labcorp network participation
Ask how and when results will be released
Separate-bill warning: Testing sent to Labcorp may generate a separate Labcorp bill. Tell the clinical team before collection if your plan requires a different laboratory.
How to request Carson Medical Group medical records
Choose the correct authorization
Use Authorization to Release Records when CMG will send your records. Use Authorization to Obtain Information when CMG needs records from another provider.
Identify the patient clearly
Use the legal name, date of birth and current contact information.
Use a specific date range
Request only the period needed unless a complete record is necessary.
Select the record types
State whether you need visit notes, laboratory results, imaging reports, vaccination records or the complete chart.
Name the recipient
Include the person or organization, address and secure delivery information.
Sign the authorization
A guardian or representative may need supporting legal documentation.
Submit the completed form
Bring it to CMG or follow the current instructions on the official patient-forms page.
Keep proof of submission
Save the completed authorization and any delivery or confirmation record.
Record-retention notice found in the adult packet: The form explains that Nevada law generally prevents destruction of records for a person younger than 23. For an adult aged 23 or older, records may generally be destroyed after they have been retained for at least five years unless a longer federal rule applies.
Portal versus complete record: Portal results and visit summaries may be enough for routine use. A formal authorization is better when another doctor needs the complete chart or a legally released copy.
Chronic Care Management and Senior Wellness Plus
Chronic Care Management
CMG describes CCM as a Medicare program for patients living with two or more chronic conditions. An assigned care manager helps coordinate appointments, medications, specialists and symptoms between regular visits.
Senior Wellness Plus
The senior wellness team updates medical history, reviews medication, coordinates preventive screening, reviews vaccinations and develops a personal prevention plan.
Questions to ask before enrolling in CCM
Do I meet the Medicare eligibility rules?
What cost sharing applies to my plan?
Who will be my care manager?
How often will the team contact me?
How will specialists and prescriptions be coordinated?
How do I leave the program if my needs change?
Medicare supplement tip: CMG notes that Medicare covers most CCM costs and that some supplement plans may cover the remaining patient share. Verify with the plan before enrolling.
Important information for parents using CMG pediatrics
Pediatric locations
1475 Medical Parkway, Minden and Reno are officially listed for pediatrics.
Spanish-speaking care
The directory identifies several pediatric providers who speak Spanish.
Vaccination policy
CMG’s policy supports vaccination using the current CDC childhood schedule.
Bring the complete immunization record
List school or sports forms needed
Bring current medication doses
Share developmental or school concerns
Confirm guardian authorization
Ask about vaccine insurance coverage
Medication safety: Pediatric medicine doses often depend on the child’s current weight and the product concentration. Confirm the dose with a clinician or pharmacist when uncertain, especially for infants or when products have different concentrations.
What to do when something goes wrong
You arrived at the wrong Carson City building
Call before crossing town. Old Hot Springs Road and Medical Parkway provide different services.
CMG+ has reached capacity
Ask about the next available same-day slot, regular office availability or a more appropriate urgent-care location.
Your insurer denies the claim
Check whether the provider was assigned as your PCP, whether coordination of benefits is complete and whether authorization was required.
You received a Labcorp bill
Compare it with the laboratory order and insurance explanation. The outside lab bills separately from CMG.
The portal is locked
Verify login details, contact information and whether a financial hold affects portal access.
A refill has not been approved
Ask whether a follow-up appointment, monitoring test or insurer authorization is needed.
A specialist has not received records
Confirm the signed release, recipient fax or address, date range and submission date.
You were injured at work
Contact the employer or workers’ compensation administrator because CMG does not treat workers’ compensation injuries.
Northern Nevada tips that can prevent wasted trips and extra bills
Call CMG+ before leaving
The clinic can reach capacity even during published hours.
Check the Carson City address
Old Hot Springs Road and Medical Parkway are different service locations.
Avoid lab lunch closures
Each published Carson City or Reno draw station has a midday closure.
Use the CMG Tax ID
Give 88-0133501 to the insurer when network search results are unclear.
Verify Labcorp separately
CMG participation does not automatically mean the outside lab is in network.
Ask before adding services
A procedure, injection or test can increase the final patient balance.
Keep forms ready
Email completed packets before the visit when CMG instructs you to do so.
Save your PCP confirmation
Some plans may deny a claim when another primary provider remains assigned.
Handle balances early
An unresolved financial hold can affect portal access and non-emergency scheduling.
Carson Medical Group contact directory
| Office or service | Phone | Fax | Best use |
|---|---|---|---|
| 1946 Old Hot Springs Road | 775-283-5050 | 775-882-3859 | Family medicine and general office routing. |
| 1475 Medical Parkway | 775-283-5050 | 775-882-2382 | OB/GYN routing; pediatric fax may differ by department. |
| Minden | 775-283-5050 | 775-882-3859 | Family medicine and general location routing. |
| Reno | 775-283-5050 | 775-882-3859 | Family medicine and general location routing. |
| CMG+ Walk-In Clinic | 775-283-4004 | 775-283-5004 | Capacity check and same-day non-emergency care. |
| General email | contactus@cmgnv.com | Not applicable | Non-urgent general feedback or administrative questions. |
| Completed forms | forms@cmgnv.com | Use current form instructions | Submitting completed patient forms when instructed. |
Do not send an emergency or urgent symptom by ordinary email. Call the treating office, CMG+ or emergency services as appropriate.
Map of Carson Medical Group at Old Hot Springs Road
Carson Medical Group1946 Old Hot Springs Road
Carson City, NV 89706
Main phone: 775-283-5050
CMG+ phone: 775-283-4004
Address check: Pediatrics and OB/GYN visits may instead be scheduled at 1475 Medical Parkway, Minden or Reno. Use the address printed on the appointment confirmation.
Carson Medical Group frequently asked questions
Is Carson Medical Group part of Carson Tahoe Health?
No. Carson Medical Group states that it is an independent organization and is not affiliated with Carson Tahoe Health.
Where does Carson Medical Group have offices?
CMG lists two Carson City offices plus locations in Minden and Reno.
What services does Carson Medical Group provide?
Services include family medicine, pediatrics, OB/GYN, ENT, CMG+ same-day care, chronic care management, senior wellness, sports medicine, behavioral health and diabetes or weight management.
How do I find a provider?
Use the official provider directory to filter by specialty, location and language, then verify new-patient and insurance status with the office.
What are the CMG+ hours?
CMG+ lists hours of 7 a.m.-7 p.m. Monday through Friday and 8 a.m.-2 p.m. Saturday and Sunday.
Can CMG+ stop accepting patients before closing time?
Yes. CMG explains that the walk-in clinic has a maximum capacity and may ask patients to return later. Call before traveling.
What can I do in the patient portal?
You can manage eligible appointments, access released test results, communicate with your provider, review medications and request refills.
How do I verify my insurance?
Call the insurer and provide the exact provider, location, service and Carson Medical Group Tax ID 88-0133501.
Does CMG treat workers’ compensation injuries?
No. The published policy directs patients to their employer or workers’ compensation administrator for an authorized treatment location.
Will CMG bill automobile insurance?
No. The financial policy says CMG does not bill automobile or third-party liability insurance for those injuries. Self-pay care may be available.
When is my copay due?
CMG requires estimated patient responsibility at the time of service, including copays, coinsurance and remaining deductible.
Can I request a cost estimate?
Yes. Ask in advance because CMG states that a Good Faith Estimate may not be available for an additional service requested on the same day.
Why did I receive a separate laboratory bill?
Specimens may be sent to an outside laboratory, generally Labcorp, which can send its own bill.
Can an unpaid balance block the portal?
The financial policy says an unresolved balance or failure to follow a payment plan can limit portal access and non-emergency appointment scheduling.
How do I request medical records?
Complete the Authorization to Release Records form, identify the records and recipient, sign it and submit it according to the current patient-form instructions.
Official Carson Medical Group patient tools
The important rules and local instructions are explained above. Use these official tools only when you are ready to complete a live provider search, portal login, appointment, payment or form submission.