88th Medical Group 2026: Appointments, Pharmacy & MHS GENESIS

by
Wright-Patterson AFB patient guide · Official details reviewed August 2026

Navigate Wright-Patterson Medical Center Without Missing the Right Clinic, Pharmacy or Portal Step

The 88th Medical Group operates one of the Air Force’s largest military treatment facilities, providing primary care, specialty treatment, emergency services, surgery, pharmacy, laboratory, imaging, women’s health, pediatrics and operational medicine to eligible beneficiaries.

Receiving care can involve more than one system. Appointments use MHS GENESIS or the central call center, off-base specialty care moves through Referral Management and TRICARE, laboratory visits use a separate scheduler, and pharmacy prescriptions must be activated before pickup.

Call the appointment line Open MHS GENESIS Choose the right care path
Emergency warning: Call 911 for a threat to life, limb, eyesight or safety. The Wright-Patterson Emergency Department is open 24/7, but a patient with a life-threatening condition should use the nearest emergency department rather than delaying care to reach the base.
Main location

4881 Sugar Maple Drive, Wright-Patterson AFB.

Appointment line

937-522-2778

Information desk

937-257-0837

Emergency department

Open 24/7 · 937-257-0770

Patient advocate

937-257-9131

Start with the correct care route

Which 88th Medical Group service should you use?

PRIMARY OR SPECIALTY CARE Routine, preventive or ongoing condition

Use your assigned primary care manager for scheduled care, stable symptoms, chronic conditions, preventive services and referrals to specialty care.

Start with MHS GENESIS or 937-522-2778. Specialty services may require a referral or authorization.
NON-EMERGENCY PROMPT CARE Acute problem that cannot wait comfortably

Call the Nurse Advice Line, request a same-day appointment or use eligible Quick Care Connect virtual care when the condition is non-life-threatening.

Nurse Advice Line: 1-800-TRICARE. Virtual eligibility and operating windows are limited.
911 OR EMERGENCY DEPARTMENT Threat to life, limb, eyesight or safety

Use emergency services for severe symptoms, major trauma, uncontrolled bleeding, loss of consciousness or a medical or mental-health emergency.

Call 911. The Wright-Patterson Emergency Department remains open 24/7 at the main entrance.
Fast decision rule: Schedule stable care, call a nurse when you are unsure, and call 911 when waiting could endanger life, function, eyesight or safety.

Go directly to the patient task you need

The important procedures are explained on this page so official portals are mainly needed for the final appointment, login, activation, refill, referral or records action.

Plan around training and federal holidays

88th Medical Group hours and 2026 closures

Medical-center hours

Most outpatient operations run Monday-Friday, 7:30 a.m.-4:30 p.m.

Wednesday training

Most services open between approximately 9:15 and 9:30 a.m. on Wednesday mornings unless another notice applies.

Emergency and inpatient care

Emergency and inpatient services continue 24/7/365 during outpatient closures.

A clinic’s hours may be narrower than the building’s hours. Pharmacy, records, same-day services and specialty departments publish their own operating windows.
Remaining scheduled outpatient closure dates for 2026
Date Reason Expected effect
Friday, September 4 Published operation-change day Outpatient clinics, pharmacies, lab and appointment line closed; emergency and inpatient care continue.
Monday, September 7 Labor Day Federal-holiday outpatient closure.
Monday, October 12 Columbus Day federal holiday Federal-holiday outpatient closure.
Wednesday, November 11 Veterans Day Federal-holiday outpatient closure.
Thursday, November 26 Thanksgiving Day Federal-holiday outpatient closure.
Friday, November 27 Published operation-change day Outpatient operations remain closed.
Thursday, December 24 Published operation-change day Outpatient operations closed.
Friday, December 25 Christmas Day Federal-holiday outpatient closure.
Thursday, December 31 Published operation-change day Outpatient operations closed.
Weather shortcut: Wright-Patterson directs personnel and visitors to its official base notices and snow line at 937-656-SNOW. During a major installation closure, only limited emergency medical operations may be available.
Check live medical closures Check base operating status
Appointment workflow

How to make an 88th Medical Group appointment

Confirm your DEERS and TRICARE information Make sure the patient’s eligibility, address, telephone number and assigned primary care manager are current before scheduling.
Choose the correct appointment category Explain whether the need is preventive care, a new illness, chronic-condition follow-up, medication management, a physical or specialty treatment.
Try MHS GENESIS Sign in to view available online scheduling. Not every clinic, provider or visit type offers online appointments.
Call when online booking is unavailable Use 937-522-APPT, or 937-522-2778, for appointment assistance.
Describe all important concerns Give the scheduler enough information to select the right clinic and visit length without trying to self-diagnose.
Ask whether a referral is required Specialty, mental-health, preventive and other services may require a referral or authorization depending on the patient’s status and TRICARE plan.
Confirm Wednesday and holiday status Do not assume a normal morning opening on Wednesday or around an operation-change day.
Save the clinic details Record the clinic, floor, room, provider, arrival time and direct telephone number.
Appointment call script
“I am enrolled at Wright-Patterson Medical Center and need an appointment for [main concern]. The symptoms began [time]. Is this appropriate for my primary care team, a virtual visit or another clinic? Do I need a referral, and what records, fasting instructions or forms should I prepare?”
Call 937-522-2778 Schedule through MHS GENESIS
My Military Health

Scheduled and on-demand virtual care

Scheduled video visit

Call the appointment line or send a request through MHS GENESIS. The official instructions say the session link is provided approximately 72 hours before the appointment.

Quick Care Connect

On-demand virtual urgent care is intended for enrolled Wright-Patterson patients with acute, non-life-threatening concerns that do not require a significant physical examination.

Current published Quick Care Connect windows
Patient group Published days Published time Examples listed by the facility
Adult TRICARE patients, including active duty Monday through Thursday 7-10 a.m. Seasonal allergies, urgent refills, minor gastrointestinal issues and minor skin concerns.
Wright-Patterson pediatric patients Monday, Wednesday and Friday 8-10 a.m. Appropriate minor acute concerns that do not require an emergency or significant examination.
Virtual care cannot examine every problem safely. The clinician may direct the patient to an in-person clinic or emergency department after reviewing the symptoms.

Prepare for a scheduled video visit

Use a private, quiet location
Test camera, microphone and internet access
Join 15-30 minutes early
Have medication bottles nearby
Prepare home temperature or blood-pressure readings
Keep the clinic phone number available
My Military Health technical support: 844-DIAL-MMH, or 844-342-5664.
Open current virtual-care options
Urgent and emergency decisions

When to use the emergency department, nurse line or same-day service

NURSE ADVICE LINE You are unsure where to go

A registered nurse can help assess non-emergency symptoms and explain an appropriate level of care.

Call 1-800-TRICARE, or 1-800-874-2273. Web and video-chat options are also available.
SAME-DAY SERVICES A limited clinic-specific need

Wright-Patterson publishes limited same-day dental, mental-health, physical-therapy and women’s-health services with strict eligibility and hours.

These are not general urgent-care clinics. Confirm eligibility, day and capacity before arriving.
EMERGENCY DEPARTMENT A serious or potentially life-threatening condition

Emergency patients are seen according to medical severity rather than arrival order.

Main entrance · Open 24/7 · Direct line 937-257-0770.
Call 911 immediately for chest pain, severe trouble breathing, possible stroke, severe bleeding, unconsciousness, major trauma, sudden loss of eyesight, suicidal intent or another threat to life or safety.
Published same-day services and restrictions
Service Eligibility Published window Important limitation
Dental emergency care Active-duty members only Monday-Friday, 7:30-8:30 a.m. Not available on down days, holidays, late-reporting days or training days.
Mental-health safety check Active duty and dependents Monday-Friday, 7:30 a.m.-4:30 p.m. A safety check does not replace a scheduled treatment appointment for conditions such as anxiety or depression.
Physical-therapy same-day access Active duty; maximum two patients daily Monday-Friday, 7-8 a.m. For qualifying limb, neck or back pain that began within the previous 14 days and does not involve listed exclusions.
Women’s contraceptive care Female beneficiaries age 16 and older Friday, 7:45-11:15 a.m. First come, first served; unavailable on closure, training or late-reporting days.
Primary and operational care

Which primary-care clinic handles your needs?

Family Health

Non-emergency outpatient care for enrolled adult and geriatric beneficiaries age 18 and older.

Internal Medicine

Adult primary care and management of more complex or multiple medical conditions.

Pediatrics

Primary and preventive care for eligible infants, children and adolescents.

Operational Medicine

Flight, deployment, occupational, readiness and medical-clearance services for assigned populations.

Family Health walk-in tasks: Enrolled beneficiaries may receive provider-directed blood-pressure checks and assigned-team B12 or Depo-Provera injections Monday-Friday from 8-11 a.m. and 1-3 p.m., subject to training and closure restrictions.
Depo-Provera timing: The clinic states injections are given at 11- to 13-week intervals. When more than 13 weeks have passed, a pregnancy test and other criteria may be required before administration.
Primary and operational medicine contacts
Clinic Telephone Location or use
Family Health 937-522-2778 First floor; enrolled adults age 18 and older.
Internal Medicine 937-522-2778 Adult primary-care appointment routing.
Pediatrics 937-522-4784 Child and adolescent care questions.
Flight and Operational Medicine 937-255-4809 Building 675, Area B; flight, deployment, PCS and operational-clearance needs.
Warrior Operational Medicine Clinic 937-522-2778 Appointment routing for eligible operational populations.
Major medical-center capabilities

Health services available through the 88th Medical Group

PC
Primary care

Family health, internal medicine, pediatrics and operational medicine.

ER
Emergency and inpatient care

Emergency department, medical-surgical care, critical care and selected admissions.

SX
Surgery

General surgery, orthopedics, neurosurgery, urology, ENT, ophthalmology, plastic surgery and other surgical specialties.

WH
Women’s health

OB/GYN, maternity-related services, reproductive endocrinology, infertility and urogynecology.

DX
Diagnostics

Laboratory, X-ray, CT, MRI, ultrasound, mammography, DEXA and nuclear medicine.

SP
Specialty medicine

Cardiology, endocrinology, gastroenterology, nephrology, neurology, pulmonary, rheumatology and sleep medicine.

MH
Mental and behavioral health

Mental health, clinical psychology, ADAPT and integrated primary-care behavioral support.

RX
Pharmacy

Main, Kittyhawk and ScriptCenter prescription services with activation and refill workflows.

RE
Rehabilitation and support

Physical therapy, occupational therapy, nutrition, case management and related services.

Availability depends on eligibility and referral rules. Being listed as a medical-center service does not mean every beneficiary can self-schedule it directly.
Secure digital health record

What patients can do in the MHS GENESIS Patient Portal

MHS GENESIS replaced TRICARE Online and the previous secure-messaging system at Wright-Patterson Medical Center in June 2023.

A
Manage appointments

Schedule supported appointment types and review upcoming care.

M
Send secure messages

Contact the care team for routine, non-emergency patient questions.

T
Review results

View released laboratory and diagnostic results, clinical notes and available health information.

R
Track referrals

Review available referral information while using the TRICARE East portal for network-referral status when needed.

Rx
Request refills

Select eligible medications and choose Kittyhawk or ScriptCenter pickup.

V
Join virtual visits

Use the portal session link and check in before a scheduled video appointment.

Do not use portal messaging for an emergency. Secure messages are not continuously monitored and cannot replace 911 or emergency-department care.

Portal troubleshooting

You cannot sign in Confirm that your DS Logon works and that identity information in DEERS is current.
An older record is missing Not every item from earlier systems transferred into the patient-facing portal. Contact Medical Records when the complete chart is needed.
An appointment type is unavailable Not all clinics offer online appointing. Call 937-522-2778.
A result is not visible Confirm that the test is complete, connected to the correct patient and released by the performing service.
A refill is missing A medication without eligible refills may require a new prescription or provider review rather than a refill request.
You need another person’s information Use the authorized access process. Do not share another beneficiary’s password or DS Logon.
DS Logon assistance: DMDC Customer Contact Center at 1-800-368-3665, Monday-Friday, 5 a.m.-5 p.m. Pacific.
Sign in to MHS GENESIS Manage DS Logon access
Activate before pickup

88th Medical Group pharmacy instructions

A newly submitted prescription is not automatically filled. The patient must activate the desired prescription before traveling for pickup.
Main Pharmacy

First-floor atrium. Processes new prescription requests from Wright-Patterson Medical Center providers.

Kittyhawk Pharmacy

Building 1266, Area A. Handles off-base prescriptions, refills and prescription requests from on-base providers.

ScriptCenter

Automated pickup lockers inside the Exchange Mall between the Exchange and Commissary.

Pharmacy hours and contact information
Service Location Telephone Published hours
Main Pharmacy First floor, medical-center atrium 937-257-9696 Monday-Friday, 8 a.m.-5 p.m.; opens at 9:30 a.m. Wednesday after training.
Kittyhawk lobby Building 1266, Area A 937-656-1656 Monday-Friday, 8 a.m.-5 p.m.; opens at 9:30 a.m. Wednesday.
Kittyhawk drive-thru Building 1266, Area A 937-656-1656 Monday-Friday, 8 a.m.-6 p.m.; Wednesday training opening applies.
Refill line Kittyhawk or ScriptCenter selection 937-483-2130 Automated request system; follow the ready-date instructions.
ScriptCenter Building 1250, 2130 Sycamore Street, Exchange Mall Select during activation or refill request Follows Main Exchange operating hours.

Activate a prescription from an on-base provider

Wait for the provider to submit the prescription Submission enters the prescription into the system but does not automatically start preparation.
Use Q-Anywhere Text “Get in Line” to 877-909-2578 and follow the prompts using the patient’s DoD ID number.
Select the pickup location Choose the appropriate pharmacy or ScriptCenter option when eligible.
Select the processing request Published choices can include same-day pickup, next-duty-day pickup or ScriptCenter pickup.
Identify the medicines After receiving a queue number, follow the instructions to identify the prescriptions that should be activated.
Wait for the ready message Do not drive to the pharmacy based only on the provider’s submission notice.
Published activation cutoffs: The pharmacy page lists a 4 p.m. activation cutoff for “pickup in two hours.” ScriptCenter requests submitted before 2 p.m. may be delivered to the kiosk after 4 p.m. the same day, subject to exclusions and operating conditions.

Prescription from a civilian provider

Ask the provider to select “DoD Wright-Patterson”
NCPDP/NPI listed by the pharmacy: 1497163679
Use ZIP code 45433
Call Kittyhawk before driving
Use Kittyhawk for off-base prescriptions
Hand-carried written prescriptions are least preferred

Request a refill

MHS GENESIS refill

Open the Rx Refills tab, select eligible medication and choose Kittyhawk or ScriptCenter pickup.

Telephone refill

Call 937-483-2130 and follow the prompts for pickup location.

ScriptCenter exclusions: Controlled substances and medications requiring refrigeration cannot be stored in ScriptCenter and must be collected at Kittyhawk Pharmacy.

Pickup rules that prevent a failed trip

Bring a valid Uniformed Services ID card
Children age 16 or older need their ID for pickup
Bring the patient’s ID, photocopy or digital image when collecting for another person
Confirm that every requested medicine is ready
Check whether refrigeration or controlled-drug rules apply
Collect the medicine within 10 days
Ten-day return-to-stock rule: Prescriptions not picked up are returned to stock after 10 days. Contact the pharmacy when collection within that period is not possible.
Check live pharmacy instructions Call Kittyhawk activation
Separate appointment system

How to use the 88th Medical Group laboratory

Do not call the main appointment line to schedule laboratory work. The laboratory now uses a separate Thryv scheduling system.
Confirm that a valid order exists Verify the test names, ordering provider, patient identifiers and expiration date.
Create a Thryv account Use the official 88 DTS Laboratory scheduling page to choose an available appointment.
Read the test instructions Review fasting, medication, timing and special-collection instructions shown with the appointment.
Bring outside orders in person After May 15, 2026, the laboratory no longer accepts faxed orders from patients or outside providers.
Check the order for errors When an order is missing required information or contains an error, the patient must seek correction before the laboratory can complete it.
Review results in MHS GENESIS Laboratory results are made available through the patient portal after processing and release.
Walk-in reality: Walk-ins may be accepted, but the laboratory warns that patients without appointments can expect an extended wait.
Laboratory hours: Monday-Friday, 7:30 a.m.-4:30 p.m., with Wednesday-morning training closure until approximately 9:30 a.m.
Schedule a laboratory appointment Check laboratory results
Use the correct imaging number

Radiology and diagnostic imaging appointments

Published imaging scheduling contacts
Imaging service Telephone Preparation question to ask
X-ray, ultrasound, CT or DEXA 937-713-2800 Ask about fasting, contrast, hydration, metal objects and the exact arrival location.
Mammography 937-257-2168 Ask about prior images, deodorant restrictions and whether the order is screening or diagnostic.
MRI 937-257-0776 Report implants, metal fragments, devices, pregnancy possibility and claustrophobia.
Nuclear medicine 937-257-9679 Ask about medication changes, food restrictions and the expected length of the study.
Confirm that the imaging order was received
Ask whether authorization is complete
Confirm which entrance and department to use
Bring prior comparison images when requested
Ask how and when results will be released
Arrange transportation when sedation is planned
Do not leave before checking the referral

How 88th Medical Group referrals work

The Referral Management Center books specialty referrals and helps patients understand whether care will occur at Wright-Patterson or through the civilian TRICARE network.

Confirm that the primary care manager entered the referral Ask for the specialty, reason, date and expected location.
Visit Referral Management before leaving The official clinic instructs patients who receive a referral from their PCM to visit the center before departing the hospital.
Determine whether care is on or off base Referral Management may book available military specialty care or route the request into the civilian network.
Check authorization status For an off-base network referral, use the TRICARE East beneficiary portal or call Humana Military.
Save the authorization details Record the civilian specialist, approved service, number of visits and expiration date.
Make sure civilian notes return Referral Management requests notes from off-base providers, uploads them to the electronic record and notifies the ordering provider.
Referral Management Center

First floor, Room 1DD6, across from Pharmacy.

937-257-0692

Monday-Friday, 7:30 a.m.-4:30 p.m.; Wednesday training closure applies.

Humana Military

Pending TRICARE East network-referral status.

800-444-5445

Published customer-service hours: 8 a.m.-6 p.m. in the customer’s time zone.

Referral-status script
“My primary care manager entered a referral for [specialty] on [date]. Is the referral approved, pending, returned for correction or assigned to an off-base provider? Please confirm the authorization number, approved visits, expiration date and specialist contact.”
Call Referral Management Check TRICARE referral guidance
Outpatient, inpatient and release services

How to request 88th Medical Group medical records

The Medical Records offices assist with copies needed for retirement, permanent change of station, continuity of care, off-base referrals and other authorized purposes.

Medical-record offices and contact numbers
Office Location Telephone Best use
Outpatient Records Basement, Room BFF01 937-257-4282 Outpatient chart and records questions.
Inpatient Records Basement, Room BQ7 937-257-9326 Hospital admission and inpatient-record questions.
Release of Information Basement, Room BFF01 937-257-9157 Authorization, record-copy and external-release requests.
Published Medical Records hours: Monday-Friday, 9:30 a.m.-4:30 p.m. The office opens after Wednesday training at approximately 9:30 a.m.
Confirm the fax number before transmitting protected information. Current official Wright-Patterson pages display different fax numbers for Release of Information. Call 937-257-9157 and verify the correct destination for your exact request before sending records.
Decide which record office holds the information Separate inpatient admission records from outpatient clinic documentation.
Ask for the current authorization process Confirm whether the request can be submitted electronically, in person, by mail or by verified fax.
Request a useful date range Narrow requests to the period and record type actually needed when possible.
Name the recipient accurately Include the receiving clinic, department, address, fax and contact person.
Include representative documentation A parent, guardian, personal representative or authorized third party may need additional legal documentation.
Confirm receipt and completion Save the submission date and contact the office if the receiving provider does not obtain the records.
PCS or retirement tip: Begin early. Review the copy for missing specialty notes, outside civilian reports, immunizations and recent test results before leaving the area.
Mental and behavioral health

Which mental-health resource should you contact?

Mental Health Clinic

Clinical mental-health concerns, safety checks and scheduled treatment.

937-257-6877

BHOP

Behavioral Health Optimization Program support integrated with primary care.

937-257-9012

ADAPT

Alcohol and Drug Abuse Prevention and Treatment services.

937-257-6877

Immediate danger: Call 911 for suicidal intent, an active plan, violent behavior, severe confusion or inability to remain safe. The emergency department treats mental-health emergencies 24/7.
Same-day limitation: The Mental Health Clinic may perform a safety check for eligible active-duty members and dependents, but routine treatment of anxiety, depression or another ongoing condition requires an appointment.
The medical center is inside the base

Wright-Patterson AFB entry requirements for patients and visitors

Wright-Patterson Medical Center is in Area A. A medical appointment does not automatically remove installation-access requirements.

Current 2026 rule: The Trusted Traveler Program is suspended. Vehicle occupants must present an accepted installation credential, approved visitor pass or other currently authorized identification for entry.
Credentials identified by the base
  • Common Access Card
  • Uniformed Services ID card
  • Defense Biometric Identification System credential
  • Federal PIV card
  • Approved visitor pass
  • Registered REAL ID-compliant identification on file
Visitor pass preparation
  • Arrange an authorized sponsor.
  • Bring valid, unexpired identification.
  • Bring two accepted documents when REAL ID requirements are not met.
  • Allow time for identity and background screening.
  • Do not wait until appointment time to begin pass processing.
Pass and Registration

4185 Logistics Avenue, Building 286, Area A.

937-257-6264

Monday-Friday, 7 a.m.-4:30 p.m.; closed weekends and holidays.

After-hours visitor processing

Published after-hours locations include Gate 12A for Area A and Gate 22B for Area B.

The same identification and screening requirements apply.

Traffic tip: The base warns of longer installation-access waits during approximately 6-9 a.m. and 11 a.m.-1 p.m. Leave extra time for both gate screening and medical-center check-in.
Check current visitor-pass rules
Call the correct department

88th Medical Group patient telephone directory

Common patient tasks and direct contact numbers
Department or task Telephone Use this number for
Appointment Line 937-522-2778 Primary-care and supported appointment routing.
Information Desk 937-257-0837 Building and department routing.
Emergency Department 937-257-0770 Direct emergency-department contact; call 911 for an emergency.
Nurse Advice Line 1-800-874-2273 Help deciding the appropriate level of non-emergency care.
Patient Advocate 937-257-9131 Patient concerns, unresolved service issues, recommendations and grievances.
BCAC/DCAO 937-257-9166 TRICARE benefit counseling and qualifying debt-collection assistance.
Referral Management 937-257-0692 Specialty and off-base referral processing.
Main Pharmacy 937-257-9696 On-base provider prescription questions.
Kittyhawk Pharmacy 937-656-1656 Off-base prescriptions, transfers and prescription activation.
Pharmacy refills 937-483-2130 Automated refill request and pickup selection.
Medical Records ROI 937-257-9157 Authorizations and release-of-information requests.
Mental Health 937-257-6877 Mental-health clinic and ADAPT routing.
Dental Services 937-257-8761 Dental clinic questions and eligibility.
Immunizations 937-257-3822 Vaccine availability, records and clinic instructions.
OB/GYN appointment routing 937-522-2778 Women’s-health appointments.
Patient Advocate script
“I first contacted [clinic or department] on [date] regarding [specific issue]. I have already tried [actions]. The unresolved concern is [concise description], and the outcome I am requesting is [clear next action]. My appointment or account reference is [number].”
Area A arrival guide

Wright-Patterson Medical Center map and driving directions

88th Medical Group — Wright-Patterson Medical Center
4881 Sugar Maple Drive
Wright-Patterson Air Force Base, OH 45433-5529
Information Desk: 937-257-0837
From Gate 12A
  1. Enter Gate 12A from State Route 444.
  2. Take Chidlaw Road toward Spruce Way.
  3. Turn right onto Spruce Way.
  4. Turn left at Estabrook Road.
  5. Take the first left onto Sugar Maple Drive.
From Gate 1A
  1. Enter through the Fairborn Gate.
  2. Remain on Spruce Way.
  3. Turn right at Estabrook Road.
  4. Take the first left onto Sugar Maple Drive.
  5. Follow the marked signs to the appropriate entrance.
Arrival tip: Gate 12A is the base’s primary Area A entry and remains a key route during limited gate operations. Confirm visitor credentials before driving to the gate.
Local patient shortcuts

Practical Wright-Patterson tips that prevent failed trips

01
Avoid Wednesday mornings

Most outpatient services remain closed for training until approximately 9:30 a.m.

02
Activate before pharmacy travel

A submitted prescription will not be prepared until the patient activates it.

03
Use Kittyhawk for off-base prescriptions

The Main Pharmacy is intended for new prescriptions from medical-center providers.

04
Schedule labs separately

The laboratory uses Thryv and no longer books through the central appointment line.

05
Carry outside lab orders

After May 15, 2026, outside orders must be brought in person rather than faxed.

06
Visit Referral Management before leaving

Doing so can clarify whether specialty care is on base or in the civilian network.

07
Verify medical-record fax numbers

Official pages currently display conflicting fax destinations, so call ROI first.

08
Plan for gate traffic

Installation access can take longer during morning and midday peak periods.

09
Check holiday operation days

Outpatient closures may extend beyond the federal holiday itself.

Ten practical patient answers

88th Medical Group frequently asked questions

Where is the 88th Medical Group?

Wright-Patterson Medical Center is at 4881 Sugar Maple Drive, Wright-Patterson Air Force Base, Ohio 45433-5529.

What are its normal operating hours?

Most outpatient services operate Monday-Friday from 7:30 a.m. to 4:30 p.m. Department hours vary, and most services remain closed Wednesday morning until approximately 9:30 a.m.

Is the emergency department always open?

Yes. Emergency and inpatient operations continue 24/7/365. Call 911 for a life-threatening emergency.

How do I book an appointment?

Use MHS GENESIS when the clinic offers online scheduling or call 937-522-2778.

Which patient portal should I use?

Use the MHS GENESIS Patient Portal. TRICARE Online is no longer the active patient portal for Wright-Patterson Medical Center.

Why is my new prescription not ready?

A provider’s submission does not automatically activate the prescription. Use Q-Anywhere, a pharmacy kiosk or the applicable Kittyhawk activation line before pickup.

Which pharmacy handles civilian prescriptions?

Kittyhawk Satellite Pharmacy processes prescriptions from off-base TRICARE-authorized providers, along with refills and on-base prescription requests.

How do I schedule laboratory work?

Use the separate 88 DTS Laboratory Thryv scheduling page. The central appointment line no longer schedules laboratory appointments.

How do I check an off-base referral?

Contact Referral Management, check the TRICARE East beneficiary portal or call Humana Military at 800-444-5445.

Can anyone drive directly to the medical center?

No. The hospital is inside Wright-Patterson AFB. Visitors without an accepted credential may need an approved pass, sponsor, current identification and background screening.

Final live actions

Official 88th Medical Group patient tools

The important procedures are explained above. Use these official systems when you are ready to complete the final live action.

88th Medical Group homepage MHS GENESIS portal Laboratory scheduling Pharmacy instructions Referral Management Medical Records Scheduled closures Base visitor access
Independent patient-information notice:

USMedicalGroup.org is not the 88th Medical Group, Wright-Patterson Medical Center, Wright-Patterson Air Force Base, the Defense Health Agency, TRICARE, Humana Military or the Department of Defense.

Clinic capacity, eligibility, operating hours, referral rules, pharmacy procedures, gate requirements and closure dates can change. Confirm time-sensitive instructions with the appropriate official department.

This article is educational and does not provide diagnosis, treatment, emergency dispatch, TRICARE authorization or installation access. Call 911 for a medical or mental-health emergency.

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