Westmed Medical Group 2026: Patient Portal, Doctors, Urgent Care & Billing

by
Westchester, New York & Fairfield County patient guide

Westmed Medical Group Is Now Connected to Summit Health — Here Is How Patients Use It in 2026

If you still search for Westmed Medical Group, you are not looking for a discontinued medical practice. Westmed physicians and facilities now operate within Summit Health, and current pages may appear under the name Summit Health Westmed Medical Group.

The most important patient change is where you complete each task. Doctor profiles and online scheduling now run through Summit Health, while existing Westmed patients continue using the familiar Athena portal for records, results, messages and bills.

This guide brings the transition, portal login, appointments, urgent care, insurance, billing, medical records, pathology requests and troubleshooting into one page so you only leave when a live action must be completed.

Open Westmed patient portal Find Westmed care Choose what you need
Quick answer: Westmed Medical Group is now part of Summit Health. Existing Westmed patients do not need to create a new Athena portal account. Use Summit Health for provider search and online scheduling, and continue using the Westmed Athena portal for many existing patient tasks.
Medical emergency? Westmed urgent care is for non-life-threatening medical needs. Call 911 or go to an emergency department for severe breathing difficulty, chest pain, stroke symptoms, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Current identity

Summit Health’s Westmed Medical Group.

Scheduling

914-682-0700

Portal

Existing Westmed Athena account remains active.

Urgent care

Westchester NY and Greenwich CT locations.

Guide reviewed

Current official information checked August 2026.

Start here

Which Westmed Medical Group patient route solves your problem?

EXISTING PATIENT Results, messages, bills or health history

Start with the Westmed Athena portal. Existing Westmed patients can continue using their previous username and password.

Best for: portal access, test results, health-history review, statements and online payment.
APPOINTMENT Find a doctor or schedule care

Use the Summit Health provider directory or call your existing Westmed practice. The central Westmed scheduling number is 914-682-0700.

Best for: primary care, specialist visits, new-patient appointments and existing-provider scheduling.
SAME-DAY CARE Non-life-threatening illness or injury

Use a Summit Health Westmed urgent care center. Walk-ins are accepted, and many locations let you save a spot online.

Best for: illness, minor injuries, cuts, sprains, simple fractures, urinary symptoms and selected imaging or lab services.
Most common patient mistake: Searching for the old Westmed website and assuming a missing page means the physician left the practice. Search the provider’s name inside Summit Health before changing doctors or creating a new portal account.

Jump directly to your Westmed task

The important instructions are explained on this page. External systems are used mainly for the final live action.

Understand the transition

What happened to Westmed Medical Group?

Westmed became part of Summit Health. Current Summit Health pages describe the Westmed physicians and staff as one connected care team offering primary care, multispecialty services and urgent care.

For an established Westmed patient, this does not mean starting medical care from zero. The official Westmed FAQ says patients can expect the same doctors and convenient locations while using Summit Health’s website for current provider profiles and online appointment scheduling.

What changed
  • Provider pages appear on Summit Health.
  • Online appointment discovery runs through Summit Health systems.
  • Westmed location pages use Summit Health branding.
  • Urgent care may appear as “Summit Health (Westmed) Urgent Care.”
What existing patients can keep using
  • The same Westmed Athena portal.
  • Their existing portal credentials.
  • Their established Westmed physician office.
  • Westmed-specific medical-record routes.
Useful identity check: If a current appointment notice says Summit Health but your long-time physician was previously listed as Westmed, that does not automatically indicate a different medical group. Search the provider’s current Summit Health profile before assuming your care relationship changed.
Appointments

How to schedule with a Westmed Medical Group doctor in 2026

Decide whether you want your existing doctor or a new provider Existing patients can call their practice directly. If you need a new physician, search the Summit Health directory by specialty, condition or location.
Check whether the provider is accepting new patients Availability can differ by physician even inside the same Westchester office.
Match the doctor to the correct location A Westmed physician may practice at more than one site. Insurance and service availability can depend on the exact office.
Verify your exact insurance plan Give the office the insurer, product, network and member ID shown on your card. Do not rely only on the insurance-company name.
Ask about referral or authorization requirements Some specialist visits, imaging studies and procedures require an insurance referral or prior authorization.
Schedule online or by phone Summit Health’s Westmed patient hub lists 914-682-0700 for scheduling. Existing patients can also call their usual physician office.
Save the exact suite and arrival instructions Large Westchester medical buildings may contain several departments. Write down the floor, suite and department instead of saving only the street address.
Scheduling call script
“I am a [new/existing] Westmed patient and would like to see [doctor or specialty]. My insurance is [exact plan/network]. Is this provider accepting patients under my plan at this location, do I need a referral or authorization, and what records or test results should I bring?”
Find and schedule Westmed care Call 914-682-0700
Before you leave home

What to bring to a Westmed appointment

Photo identification
Current insurance card
Referral when your plan requires one
Medication name, strength and frequency
Medication allergies and reactions
Recent outside laboratory or imaging results
Previous specialist records when relevant
Pharmacy name, location and phone
Written questions in priority order
Expected copay or patient payment method
Westchester building tip: Several large Westmed sites contain primary care, specialists, imaging and other departments in the same building. A street address alone may not be enough. Save the physician name, floor and suite from the appointment confirmation.
Existing patient access

Westmed Medical Group patient portal login and what it can do

Summit Health says existing Westmed patients continue using the same Athena portal. You do not need to create a replacement Summit Health account simply because the branding changed.

01
Review results

Open test results and other released clinical information.

02
Health history

Review information maintained in your electronic record.

03
Provider messages

Use secure messaging for appropriate non-emergency communication.

04
Statements

Review available billing statements connected to your Westmed account.

05
Pay bills

Pay eligible Westmed patient balances through the Athena account.

06
Export records

Retrieve selected outpatient documentation through the Health Records area.

Do not send emergency symptoms through portal messaging. Call 911 for an emergency. For time-sensitive but non-emergency symptoms, contact the treating practice directly.
Open official Westmed Athena portal
Troubleshooting

Westmed portal not working? Use this order before creating another account

You see Summit Health branding and think the portal changed Existing Westmed patients are still directed to the Westmed Athena portal. Do not create a duplicate account only because the organization name changed.
Your old username or password fails Use the Athena recovery option first. If the issue continues, contact Westmed technical support.
Your phone number or email changed Ask your practice to verify that the patient account has your current contact information before repeated password-reset attempts.
A new result is not visible The test may still be processing or awaiting review and release. Contact the ordering practice when the expected timeframe has passed.
You need a complete chart Portal data is useful but may not replace a formal medical-record request when another provider, attorney or insurer needs a complete chart.
You are trying to manage another adult’s account Do not share passwords. Ask the physician office about legally appropriate proxy or authorized access.
Westmed technical support

914-607-4717

technical@westmedgroup.com

Best information to have ready

Your full name, birth date, practice name, portal email and a description of the error. Never send your password by email.

Same-day care

How Westmed urgent care works after the Summit Health transition

Summit Health currently lists Westmed urgent care centers across Westchester County, New York and Fairfield County, Connecticut.

You can walk in without an online reservation. Many sites also allow you to save your spot before arrival.

“Save Your Spot” is not a guaranteed appointment. Summit Health explains that the team will try to see you near the reserved time, but emergency cases can affect the queue. Patients should arrive about 15 minutes before the saved time and check in.
Walk-in allowed

If online reservation times are unavailable, current Westmed urgent care guidance says patients may still walk in at an open center.

Advanced diagnostics

Selected Westmed urgent care sites list X-ray, CT, MRI, ultrasound and laboratory services among available capabilities.

Not emergency care

Use urgent care only for conditions that are not life-threatening.

Check current urgent care availability
Local urgent-care directory

Westmed urgent care locations patients should know in 2026

ACTIVE White Plains

210 Westchester Avenue
White Plains, NY

Walk-in urgent care and online save-a-spot options are listed.

ACTIVE New Rochelle

171 Huguenot Street
New Rochelle, NY

Walk-ins are accepted when no online reservation is available.

ACTIVE Yonkers – Ridge Hill

73 Market Street
Yonkers, NY

The site also publishes separate laboratory hours, so do not assume lab and urgent-care hours are identical.

TEMPORARILY CLOSED Yonkers – Boyce Thompson

1084 North Broadway
Yonkers, NY

Current Summit Health location information marks this urgent-care site temporarily closed. Check the live page before traveling.

ACTIVE Rye

1 Theall Road
Rye, NY 10580

Phone: 914-848-8000

Published urgent-care hours: weekdays 8 a.m.–8 p.m.; Saturday and Sunday 9 a.m.–5 p.m.

ACTIVE Greenwich

644 West Putnam Avenue
Greenwich, CT 06830

Phone: 203-210-2810

Current published hours: Monday-Friday 8 a.m.–5 p.m.; closed Saturday and Sunday.

Check live hours before driving. Urgent-care hours, closures and same-day availability can change. This matters especially for Boyce Thompson, which is currently marked temporarily closed.
What urgent care treats

Conditions and tests listed at Summit Health Westmed urgent care

Common urgent-care needs and what to do before arrival
Need Examples listed by Westmed urgent care Practical preparation
Respiratory illness Bronchitis, cough, congestion, upper respiratory infections and acute asthma. Bring a medication list and inhaler information. Severe breathing difficulty requires emergency care.
Minor injuries Sprains, strains, contusions and selected hand, wrist, shoulder, knee and ankle injuries. Know how and when the injury occurred and whether you can bear weight or use the affected limb.
Cuts and burns Lacerations and minor burns. Uncontrolled bleeding or extensive burns should be evaluated as an emergency.
Possible fracture Simple fractures and X-ray evaluation. A major deformity, circulation problem or severe open injury may require an emergency department.
Infections Skin infection, eye infection, urinary tract infection and respiratory infection. Bring allergy information and recent antibiotic history.
Digestive symptoms Abdominal pain, nausea, vomiting and gastroenteritis. Severe or rapidly worsening abdominal pain may require emergency evaluation.
Diagnostics Laboratory services, X-ray, ultrasound, CT and MRI are listed among services at Westmed urgent-care locations. Availability varies by location and clinical need. Ask whether the test can actually be performed during your visit.
Updated April 20, 2026

Westmed Medical Group insurance: what Westchester patients need to verify

Summit Health publishes separate insurance information for New York, New Jersey and Connecticut. Former Westmed practices are generally identified as Summit Health Westchester locations or formerly Westmed.

Insurance-company name alone is not enough. Coverage depends on the exact plan, network, physician, service and office. A plan can be accepted at former Westmed locations but excluded at another Summit Health office—or the reverse.
Important New York / Westchester insurance notes from the 2026 Summit Health list
Insurer Westchester / former Westmed note Important limitation
Aetna Most commercial and Medicare Advantage products are listed. Aetna Premier Care Network participation is limited by provider at Westchester locations. Aetna Aexcel and Aetna Better Health are listed as not accepted.
Affinity / Molina All plans are listed for Westmed locations only. Do not assume the same acceptance at non-Westmed Summit Health locations.
Anthem / Empire BCBS NY Westchester locations formerly known as Westmed are listed as accepting all plans, including HealthPlus Medicaid plans. Out-of-state plans need Blue Care Network access.
Cigna All plans, Cigna Local Plus and Medicare Advantage / HealthSpring are listed. Verify the physician and exact service before treatment.
EmblemHealth Multiple commercial, Medicare, Essential, HIP and Child Health Plus networks are listed. VIP Reserve Network is listed as not accepted.
Fidelis All plans are listed. Confirm provider assignment when a PCP designation is required.
First Health All plans are listed for Westmed locations only. Location matters.
HealthFirst NY Westchester locations formerly Westmed are listed as accepting Medicare Advantage plans. Do not assume Medicaid participation at Westchester Westmed offices.
Magnacare All commercial plans are listed for Westmed locations only. Workers compensation is listed as non-participating.
Medicare Medicare and Railroad Medicare are listed. Medicare Advantage rules depend on the specific private plan.
MVP All plans are listed. For certain D-SNP, Medicaid and Essential products, the patient must select a PCP within the group before PCP scheduling.
Oxford Freedom, Liberty and Medicare plans are listed. Oxford Metro is no longer accepted by Westmed effective November 1, 2023; Garden State plans are excluded.
UnitedHealthcare Choice, Choice Plus, HMO, EPO, PPO, Navigate products and Medicare Advantage are among listed plans. Community Network is excluded.
US Family Health Plan Tricare Prime is listed only at Summit Westchester locations formerly Westmed. Verify referral requirements.
WellCare All Medicare plans are listed. Managed Medicaid products are excluded.
Insurance verification script
“My insurance is [full plan and network], member ID [number]. I am seeing [provider] at [exact Westmed/Summit Health address] for [visit/test]. Can you confirm that both the physician and this specific location are in network, whether authorization or referral is required, and my expected patient responsibility?”
Check live Summit Health insurance list
Statements and payments

How to pay a Westmed Medical Group bill without using the wrong billing system

Check which organization appears on your statement Older and existing Westmed balances may still route through Westmed’s Athena account. Do not assume every Summit Health bill belongs in the same payment system.
Match the patient and service date Confirm the patient’s name, date of service, provider and balance before payment.
Compare the insurance explanation of benefits An insurer’s explanation of benefits is not a bill. Compare the allowed amount, insurer payment, adjustment and patient responsibility with the medical statement.
Use the Westmed Athena portal for eligible Westmed statements The official Westmed FAQ states that patients can continue accessing statements and paying bills through the same Athena portal.
Call before paying a questionable balance Summit Health’s Westmed FAQ lists 914-681-3110 specifically for questions about a Westmed bill.
Westmed bill questions

914-681-3110

Use this when a specific Westmed statement, payment or balance needs explanation.

Summit Health billing & insurance

908-790-6500

The Westmed patient hub publishes this broader Summit Health billing and insurance contact.

Why two billing numbers? The official Westmed FAQ gives 914-681-3110 for a Westmed bill, while the broader Westmed patient hub lists 908-790-6500 under Billing & Insurance. For a statement clearly marked Westmed, start with the Westmed-specific number.
Billing call script
“I am calling about a Westmed statement for service date [date] with [provider]. My statement shows [amount], while my insurance explanation shows [amount/status]. Please explain the submitted charge, insurance adjustment, payment and remaining patient balance before I make payment.”
View Westmed statement in Athena Westmed bill lookup
Health information management

How to request complete Westmed Medical Group medical records

Summit Health keeps a specific medical-record route for Westmed patients. This is useful when you need a complete chart for another doctor, insurance, personal use or another authorized purpose.

Use the Westmed-specific request option On Summit Health’s medical-record page, choose the option specifically labeled for Summit Health’s Westmed Medical Group patients.
Identify the patient accurately Use the patient’s legal name, birth date and requested date range.
Request only what you actually need A specialist may need recent office notes, laboratory reports and imaging reports rather than the entire lifetime chart.
Identify where the records should go Enter the receiving person, physician or organization accurately. Double-check fax numbers before submission.
Complete authorization requirements A parent, court-appointed guardian, power of attorney or estate representative may need supporting legal documentation.
Allow processing time Summit Health states that valid medical-record requests can take up to 10 days, although this is described as not typical.
Westmed medical records phone

914-682-6416

Westmed medical records fax

914-682-6415

Timing tip: If another doctor needs your Westmed records for an upcoming appointment, submit the request well before the appointment rather than relying on a last-day transfer.
Start official Westmed record request
Faster record option

How to export selected Westmed records yourself from Athena

You may not need a full formal records request when you only want a summary of recent outpatient information.

Use a desktop web browser Summit Health specifically describes this export route through the portal’s web-browser interface.
Sign in to the Westmed Athena portal Use your existing Westmed credentials.
Open “My Health” This section contains patient health information and export options.
Select “Health Records” Look for outpatient visit documentation available for export.
Choose the date range Select a specific period when a doctor only needs recent information, or choose the all-time option where appropriate.
Review the exported information Summit Health says this data can include information such as medications, allergies and immunizations.
Portal export vs. complete record: A portal export is convenient for routine care coordination. Use the formal medical-record process when a complete, legally authorized or more comprehensive chart is required.
Slides, blocks and pathology reports

Westmed pathology-material requests use a separate department

Pathology slides and blocks are different from an ordinary office-note request. Summit Health directs Westmed patients to the Pathology Department at the White Plains location.

Pathology Department
210 Westchester Avenue
White Plains, NY 10604
3rd floor behind Eye Care
Phone and fax

Phone: 914-831-6813

Fax: 914-682-6405

Published hours: Monday-Friday, 8 a.m.-5 p.m.

Before another hospital requests slides: Ask whether it needs the original glass slides, paraffin blocks, pathology report, digital images or all materials. This can prevent repeated transfers.
After the visit

What to do about missing Westmed results, prescriptions or follow-up

Your lab result is not visible Check whether the expected turnaround time has passed. Then call the office that ordered the test and ask whether it is pending, reviewed or awaiting portal release.
A result is marked outside the reference range A portal flag alone does not determine how serious a result is. Ask the ordering clinician to interpret it in the context of your health history.
Your pharmacy did not receive the prescription Confirm the pharmacy address first, then contact the prescribing office rather than an unrelated Westmed location.
A specialist referral has stalled Ask the referring office whether the referral was sent, whether insurance authorization is complete and which specialist received it.
You need old results urgently Search the Athena health-record section. If the information is not available there, use the Westmed medical-record request.
Your symptoms became significantly worse Contact the treating practice for timely clinical guidance. Call 911 when symptoms suggest a medical emergency.
Result follow-up script
“I had [test] on [date] ordered by [provider]. I was told to expect the result by [time]. Can you tell me whether the result is complete, whether the clinician reviewed it, and how I should receive the interpretation and next-step instructions?”
Local patient shortcuts

Practical Westmed tips that can save a repeat call or wasted trip

A
Do not create a duplicate portal account

Your previous Westmed Athena credentials are still the correct starting point for existing-patient access.

B
Search Summit Health for your doctor

The old Westmed provider page may be gone even when the physician is still practicing in the same area.

C
Save the suite number

Large medical buildings such as 210 Westchester Avenue may contain multiple departments on different floors.

D
Verify Boyce Thompson before travel

Its urgent-care page is currently marked temporarily closed.

E
Do not confuse lab hours with urgent-care hours

Some locations publish separate laboratory schedules.

F
Use the full insurance product name

Former Westmed locations have plan-specific exceptions that cannot be checked from the insurer logo alone.

G
Walk in when online urgent-care slots disappear

Current guidance says an online save-a-spot reservation is not required at open Westmed urgent care locations.

H
Use formal records for specialist transfers

A portal screenshot may omit notes or documents the receiving physician actually needs.

I
Separate pathology from routine medical records

Slides and blocks have a dedicated White Plains pathology route.

Call the correct department

Westmed Medical Group phone numbers and patient contacts

Patient task and best starting contact
Patient need Contact Use it for
Appointments 914-682-0700 Westmed provider scheduling and appointment routing.
Portal technical help 914-607-4717 Westmed Athena access and technical problems.
Technical email technical@westmedgroup.com Non-urgent portal technical questions. Never email your password.
Westmed bill question 914-681-3110 Questions about a specific Westmed bill or statement.
Billing & insurance 908-790-6500 Broader Summit Health billing and insurance questions.
Medical records 914-682-6416 Westmed medical-record requests and status questions.
Medical records fax 914-682-6415 Westmed record-request documentation.
Pathology 914-831-6813 Pathology slides, blocks and related material from White Plains.
Patient relations 908-977-9499 Concerns regarding patient experience, wellness or care experience.
Weather advisory 914-682-6535 Weather-related Westmed operating information.
Audio directions 914-682-6460 Recorded touch-tone directions information.
Medical question? Call your treating Westmed physician office directly rather than using billing, portal-tech or patient-relations numbers for clinical advice.
Westchester care hub

Map of the 210 Westchester Avenue Westmed location in White Plains

210 Westchester Avenue is an important Westmed/Summit Health medical location in White Plains and is also the published location for the Westmed Pathology Department.

Do not assume your appointment is at this building. Westmed operates multiple Westchester and Connecticut locations. Use the exact address from your own appointment confirmation.
10 patient questions

Westmed Medical Group frequently asked questions

Is Westmed Medical Group still operating?

Yes. Westmed providers and locations now operate as part of Summit Health. Current pages may display Summit Health Westmed Medical Group or Summit Health Westmed.

Do I need a new Westmed patient portal account?

No. Existing Westmed patients can continue using the same Athena portal and previous login credentials.

How do I schedule a Westmed appointment?

Call your existing practice, call 914-682-0700, or search and schedule through Summit Health’s Westmed patient hub.

Can I walk into Westmed urgent care without an appointment?

Yes. Current Summit Health guidance says walk-ins are welcome at open Westmed urgent care centers. Saving a spot online is optional and does not guarantee an exact appointment time.

Which Westmed urgent care location is temporarily closed?

The Yonkers Boyce Thompson urgent care at 1084 North Broadway is currently marked temporarily closed. Check its live status before traveling.

How do I pay a Westmed bill?

Existing Westmed patients can access statements and make eligible payments through the Westmed Athena portal. For a Westmed bill question, call 914-681-3110.

How do I request Westmed medical records?

Use the Westmed-specific online records request listed on Summit Health’s medical-record page. The Westmed records office can be reached at 914-682-6416, with fax 914-682-6415.

How long can Westmed medical records take?

Summit Health states that processing may take up to 10 days from receipt of a valid authorization, although this is described as not typical.

Does Westmed accept my insurance?

Former Westmed offices participate in many major New York plans, but acceptance varies by exact insurance product, network, provider and location. Verify both the physician and location before the visit.

When should I skip Westmed urgent care and call 911?

Call 911 or use an emergency department for potentially life-threatening problems such as severe breathing difficulty, chest pain, stroke symptoms, uncontrolled bleeding or loss of consciousness.

Final live actions

Use an official portal only when you are ready to complete the task

The key Westmed Medical Group procedures are explained above. These official systems are needed when the action itself must happen live.

Find Westmed doctor or appointment Westmed Athena patient portal Request Westmed medical records Verify current insurance list
Independent patient-information notice

USMedicalGroup.org is an independent informational website and is not Westmed Medical Group, Summit Health or Athenahealth. Provider availability, insurance participation, office hours, urgent-care status and patient policies can change.

This page is educational and does not provide medical diagnosis or treatment. Contact your healthcare professional for medical advice and call 911 for a life-threatening emergency.

Current operational details were researched from Summit Health’s official Westmed patient hub, patient FAQs, accepted-insurance information, medical-record instructions and current Westmed urgent-care location pages.

Leave a Comment