DuPage Medical Group MyChart 2026: Login, 2FA & Duly Portal

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Former DuPage Medical Group portal · Current Duly Health and Care MyChart

Old DuPage Medical Group MyChart Is Now Duly MyChart — Here’s the Correct Login and What to Do After You Get In

Searching for DuPage Medical Group MyChart can be confusing because DuPage Medical Group changed its public name to Duly Health and Care in September 2021. Your doctors, medical history and patient portal did not simply disappear—the current patient portal is now presented as Duly MyChart.

This guide goes beyond a login button. It explains account activation, two-factor authentication, forgotten passwords, test results, appointment scheduling, prescription refills, family proxy access, potentially billable medical messages, video visits, billing estimates and the point at which you need a formal medical-record request.

Log in to Duly MyChart Create or activate account Fix a MyChart problem
Important name change: DuPage Medical Group became Duly Health and Care on September 15, 2021. Older patient paperwork, saved browser links, emails and even some legacy web addresses may still contain “DuPage,” “DMG” or “DuPageMD.” The current organization and patient portal use the Duly name.
Do not use MyChart for an emergency. Duly tells patients not to send messages requiring immediate attention through MyChart. Call your doctor’s office for urgent medical guidance. Call 911 or seek emergency care for potentially life-threatening symptoms.
Current name

Duly Health and Care MyChart

MyChart help

1-855-269-2427

Activation

Online code request; allow up to 72 hours.

Security

Two-factor authentication is required.

Scheduling

1-888-DulyNow

Start with your exact problem

Which DuPage Medical Group MyChart problem are you trying to solve?

EXISTING ACCOUNT I just need to log in

Use the current Duly MyChart sign-in page and your existing username and password. Complete the two-factor verification step when requested.

Best route: current Duly portal → username/password → one-time security code.
NEW ACCOUNT I never activated MyChart

Adults can request an activation code online. Duly says the code should be emailed within 72 hours.

Activation email should come from donotreply@mychartadmin.com.
LOCKED OUT I cannot get through 2FA

Check your text messages, email spam folder and account contact information before repeatedly requesting new codes.

Help Desk: 1-855-269-2427.
FAMILY ACCESS I need my child or parent’s chart

Do not share usernames and passwords. Use Duly’s child, teen or adult proxy-access process.

The correct form depends on the patient’s age.

Jump directly to the MyChart task you need

The important instructions are explained in-page so you only leave when a live portal action is required.

Why the search results look different

DuPage Medical Group did not close — it changed its name to Duly

DuPage Medical Group was formed in 1999 after the development and combination of several longstanding western-suburban medical practices. On September 15, 2021, the organization announced that DuPage Medical Group would become Duly Health and Care.

Old name

DuPage Medical Group, often shortened to DMG.

Current name

Duly Health and Care.

Current patient portal

Duly MyChart.

Why old links still appear: Legacy official documents and account-activation pages may still contain domains such as dupagemd or references to DuPage Medical Group. The safest approach is to begin from Duly Health and Care’s current MyChart page when you are uncertain.
Bookmark update: Replace an old “DuPage Medical Group MyChart” bookmark with the current Duly MyChart login after you successfully verify that your account opens.
Correct portal

How to log in to the current DuPage Medical Group MyChart account

Open the current Duly MyChart portal The official Duly website currently routes patients to mychart.duly.com.
Enter your MyChart username This is your patient-portal username, not automatically your email address.
Enter your password Use the password associated with the same Duly/legacy DMG patient account.
Complete two-factor authentication Choose text or email for the one-time verification code and enter the code on the verification screen.
Trust only a personal device Duly allows a trusted device to skip repeated 2FA challenges for up to 90 days.
Confirm the patient name before taking action This is especially important when you have proxy access to a child, spouse, parent or another person.
Shared computer? Do not select “Trust this device” on a library computer, work kiosk, hotel computer or another device that other people can access.
Open current MyChart login Verify from Duly’s MyChart page
New account setup

How to activate Duly MyChart if you never created a DuPage Medical Group account

Request an activation code Adults age 18 or older can complete Duly’s online activation-code request.
Wait for the activation email Duly says the code is emailed within 72 hours after the form is completed.
Look for the correct sender The current Duly instructions say the activation message comes from donotreply@mychartadmin.com.
Use the activation code to match your patient record Follow the account-setup link provided in the email or the current MyChart registration process.
Create your own login credentials Set a personal MyChart username and password rather than sharing credentials with another family member.
Complete 2FA setup Verify the phone number or email you will use for future one-time security codes.
Under 18? Duly says online activation-code requests are for patients age 18 or older. A parent or guardian seeking access to a minor’s information should use the appropriate proxy-access process instead.
No activation email after 72 hours? Search spam/junk for donotreply@mychartadmin.com, verify that Duly has your current email address, then call the MyChart Help Desk instead of creating multiple duplicate requests.
Security changed in 2025

Duly MyChart two-factor authentication explained in plain English

Duly made two-factor authentication mandatory beginning May 31, 2025. Your username and password are therefore only the first security layer.

Text message

Duly recommends text when you want the one-time code as quickly as possible.

Email

The security code can also be delivered by email. Check spam or junk when it does not appear.

Trusted device

Selecting “Trust this device” can reduce repeated 2FA prompts for up to 90 days.

If the security code does not arrive

Wait up to 10–15 minutes Duly states that one-time codes can occasionally take this long to arrive.
Check email spam or junk For email verification, look for messages associated with mychart@duly.com.
Select “Resend Code” Use the resend option on the Verify Your Identity screen after the initial waiting period.
Check whether your phone or email changed An outdated number or email address can prevent successful verification.
Call support when the account still cannot verify MyChart Help Desk: 1-855-269-2427.
Mobile-app shortcut: Duly says patients using supported biometric login, such as Face ID or a fingerprint, can avoid a separate 2FA step when logging into the mobile app.
Login troubleshooting

MyChart will not let you in? Match the symptom to the fix

You still use an old DuPage bookmark Start from Duly’s current MyChart page and replace the bookmark after a successful login.
You forgot the username Use the “Forgot Username” recovery option on the MyChart login screen instead of creating a new patient account.
You forgot the password Use “Forgot Password” and complete the identity-verification process.
Your 2FA code never arrives Wait 10–15 minutes, check spam, try text delivery, then use “Resend Code.”
Your old phone number receives the code Contact MyChart support or your care team so the account’s contact information can be corrected securely.
You are trying to use someone else’s login Stop sharing credentials. Set up formal proxy access and enter through your own MyChart account.
A child disappeared or access became limited Check the child’s age. Duly’s proxy permissions change when a child turns 12 and again when the patient turns 18.
You need technical support Call 1-855-269-2427 rather than sending login credentials through ordinary email.
What is actually inside the portal?

What Duly MyChart can do after you sign in

T
Test results

View available laboratory and radiology results.

📅
Appointments

Review upcoming and previous visits and schedule selected appointment types.

Rx
Prescription refills

Review your medication list and request eligible prescription renewals.

✉
Provider messages

Send secure non-urgent questions regarding care, medications and results.

$
Bills

View balances, statements and supported online payment information.

I
Insurance

Review insurance information currently stored in your account.

H
Health summary

Review medications, allergies, immunizations, medical history and current health issues.

V
Virtual visits

Complete supported video visits and adult primary-care e-visits.

P
Proxy access

Manage approved access to records for children or adults whose care you help manage.

One detail that surprises patients

Why a Duly MyChart test result may appear before your doctor calls

Duly states that results from tests performed or collected at its locations are released to MyChart as they are received. That means a laboratory or imaging result may become visible before the clinical care team has had time to review it.

A result arriving first is not the same as a diagnosis. Reference ranges, flags and radiology language need to be interpreted in the context of your symptoms, medications, medical history and the reason the test was ordered.

What to do when a result appears

Confirm the test name and date Make sure you are reviewing the correct study rather than an older result.
Read any provider comment A clinician may add interpretation or a follow-up plan after the raw result posts.
Allow for processing differences Some lab tests return quickly while others can take several days.
Ask the ordering provider when clarification is needed Duly directs patients to MyChart Messages → “Ask A Medical Question” and to route the question to the provider who ordered the test.
Symptoms matter more than waiting for portal interpretation. If you have severe or rapidly worsening symptoms, seek appropriate urgent or emergency care instead of waiting for a MyChart response.
MyChart messages can sometimes create a charge

When a Duly MyChart message may be billed to insurance

MyChart is useful for simple questions, but a message can become a form of virtual medical care when the clinician must evaluate a new problem or make a medical decision.

Examples from Duly’s current MyChart message policy
Message type Usually billable? Why
New symptom needing medical assessment May be The provider may need to assess the condition and make a clinical decision.
Medication adjustment May be Changing treatment requires professional medical judgment.
Chronic-condition flare or check-in May be Medical evaluation may be necessary.
Extensive history review May be Significant clinician time may be required.
Medical form requiring clinical work May be The provider may need to review records and make clinical determinations.
Routine prescription refill Generally no Duly lists a normal refill request among examples that are not generally billed.
Appointment scheduling Generally no Administrative scheduling is not medical assessment.
Question within 7 days of an appointment Generally no Duly lists this among common non-billed message examples.
Provider tells you to schedule a visit Generally no for the message The clinical service occurs during the recommended appointment instead.
Five-minute rule: Duly says a message may be billed when a clinical response requires medical expertise and more than five minutes of the physician or care provider’s time.
Expected response: Duly says patients using its application for medical-care messages typically receive a reply in 1–3 business days. That is another reason not to use this tool for urgent symptoms.
Medication planning

How prescription refills work through DuPage Medical Group MyChart today

Open the medication list Confirm the drug, strength and prescribing provider.
Select the refill option Submit the renewal through MyChart when the medication is eligible.
Confirm the pharmacy Double-check the exact store location before submitting.
Allow approximately three days Duly asks patients to allow 3 days for refill completion.
Expect a longer wait when insurance approval is involved Prior authorization or insurer response can extend the refill timeline.
Refill button missing? The medication may require a clinical appointment, laboratory monitoring, a new prescription or another type of provider review. Contact the prescribing office rather than repeatedly submitting the same request.
Practical timing: Request routine medications before you reach the final doses, particularly before a weekend, holiday or trip.
Schedule the right way

Which appointments can be scheduled through Duly MyChart?

Duly’s MyChart information specifically lists online scheduling for selected primary-care appointment types.

Annual physical

Selected primary-care annual physical appointments can be scheduled through MyChart.

Well-child check

Eligible pediatric well visits may be scheduled through the portal.

Primary-care follow-up

Selected follow-up appointment types can be managed online.

Not every specialist or appointment type appears online. An unavailable scheduling button does not necessarily mean the physician has no appointments.

When MyChart does not show the visit you need

Call the individual doctor’s office
Use Duly’s main scheduling line at 1-888-DulyNow
Check same-day or next-day care options
Use Immediate Care for appropriate urgent non-emergency problems
Find same-day care Scheduling: 1-888-DulyNow
Care without driving

Duly MyChart e-visits and video visits are different services

E-visit

An adult primary-care patient answers a questionnaire in MyChart for a common non-urgent medical condition. Duly states that a response is provided within approximately four hours.

Video visit

A scheduled live appointment with a clinician using a secure video connection through MyChart or the Duly mobile app.

Video visit preparation

Activate MyChart before appointment day You cannot complete the Duly video-visit workflow without an active account.
Update the MyChart mobile app Install the latest version and log in before the scheduled visit.
Complete eCheck-in Review screening questions and confirm account information before the visit.
Test camera and microphone Do this before the appointment rather than troubleshooting while the clinician is waiting.
Join within the correct window Duly says the video connection can be opened about 10 minutes before the scheduled appointment.
Do not click “Begin E-Visit” when you have a scheduled video visit. They are separate MyChart services.
Have your current medication list ready
Write your main questions in priority order
Record temperature or home readings when relevant
Use stable Wi-Fi or cellular data
Close streaming apps using bandwidth
Use headphones when audio quality is poor
Family access without password sharing

Duly MyChart proxy access changes when a child turns 12 and 18

Who needs which MyChart proxy process?
Patient age / situation Access rule What to do
Child under 12 Parent/legal guardian may receive child proxy access. Complete the Child Proxy process and access the child’s information through the adult’s personal MyChart account.
Age 12–17 Parent access becomes limited under privacy rules. Use the Teen Proxy process when full permitted access is being requested. Duly notes signature requirements involving the teen, parent/legal guardian and witness.
Age 18+ The patient is an adult and parent access is not automatic. The adult patient must authorize proxy access.
Spouse, partner or parent Another adult may authorize access to a person helping manage care. Use the Adult Proxy process.
2FA makes password sharing even less practical. Duly specifically says people managing another person’s care should use proxy access rather than logging in with that person’s username and password.
Adult proxy can be easier for existing MyChart users: Duly says adult proxy access can be requested online through an active account for a paperless process.
Choose the correct proxy form
Statements, payments and estimates

What you can handle in MyChart before calling Duly billing

$
View balances

Review supported patient balances and billing information.

S
Statements

Review digital statements and manage paperless billing preferences.

P
Pay online

Make secure payments through MyChart.

E
Estimate cost

Use the Billing Estimates tool for eligible future services.

I
Check insurance

Review insurance information currently stored in your account.

?
Billing message

Contact customer service electronically about claims or bills.

Statement timing: Duly says statements and billing notifications are generally sent within 30 days of the date of service.
Estimate is not a guarantee. The MyChart Billing Estimates tool uses information such as insurance benefits and contracted rates to predict out-of-pocket cost, but the final bill depends on the services actually performed and claim processing.
Billing Customer Service

866-734-7680

Published hours: Monday–Friday, 8 a.m.–5 p.m.

Financial help

Duly’s billing resources include payment-plan options and a Financial Hardship Program for qualifying patients.

Billing and payment options Billing estimate tool
MyChart first, formal records second

When MyChart is enough — and when you need a formal Duly medical-record request

QUICK VIEW Test result or visit information

Check MyChart before requesting a complete chart.

Many common records are already available electronically.
SHARE RECORD MyChart Sharing Hub

Duly notes that some record-sharing functions are available directly inside MyChart.

Useful when the needed information is already in the portal.
COMPLETE REQUEST Formal medical record

Use Duly’s Authorization for Release of Health Information when MyChart does not contain everything needed.

Duly uses MediCopy for many medical-record requests.
OUTSIDE RECORD Records from another provider

Duly tells patients to contact the outside provider directly when records need to be sent into Duly.

The organization holding the original record normally sends it.

Two Illinois-specific record exceptions to remember

Woodridge Clinic

Duly currently states that Woodridge Clinic patients must request records by fax at 630-910-6995 or in person at the Woodridge Clinic location.

Edward-Elmhurst Health records

Duly states that it cannot release records held by Edward-Elmhurst Healthcare. Patients need to contact Edward-Elmhurst directly for records from those hospitals or EEH providers.

Medical Records Request Questions

1-866-587-6274

Before ordering a huge chart

Check whether your next doctor needs only a test result, consultation note, imaging report or specific date range.

Start medical-record request
Paperwork deadline

FMLA and other medical forms are not instant MyChart tasks

Duly asks patients to allow approximately 5 business days for forms such as FMLA and patient-assistance paperwork.

Deadline tip: Count business days backward from your employer, school, insurance or assistance-program deadline. Do not submit the form on the final day and expect same-day completion.
Complete your portion before submitting
Include the deadline
Include the destination fax/email when requested
Make sure the correct treating provider receives the form
Same-day care without waiting on a message

What to use when MyChart is too slow for today’s medical problem

Same-day primary care

Duly offers same-day and next-day primary-care options when a problem needs quicker evaluation but does not feel like an emergency.

Immediate Care Center

Duly operates walk-in Immediate Care Centers seven days a week with extended hours at multiple Chicagoland locations.

Emergency care

Call 911 or use an emergency department for potentially life-threatening symptoms.

Use current wait times before driving: Duly publishes live Immediate Care availability and wait-time information for participating locations. Hours differ by site.
Find today’s care options Immediate Care locations
Local Chicagoland shortcuts

10 DuPage Medical Group MyChart tips that prevent wasted time

01
Stop searching for a separate “DMG portal”

DuPage Medical Group is now Duly, so begin with the current Duly MyChart page.

02
Do not create a second account because the logo changed

Try account recovery or the Help Desk before creating duplicate patient access.

03
Allow 72 hours for a requested activation code

Check spam for the official activation message before requesting it repeatedly.

04
Expect 2FA

The extra verification screen is now a required security step, not evidence that you reached the wrong portal.

05
Trust only your own device

The 90-day trusted-device option should not be used on a shared computer.

06
Do not panic when a test posts before the doctor calls

Duly releases results as they are received, sometimes before clinical review is complete.

07
Know that some medical messages may be billable

A complex message requiring medical decision-making can become virtual care.

08
Give refills three days

Insurance authorization can make the process longer.

09
Use proxy access instead of password sharing

This is particularly important now that MyChart uses mandatory two-factor authentication.

10
Check MyChart before paying for or requesting records

The result, note or summary you need may already be available inside the portal.

Call the correct department

Duly Health and Care MyChart support numbers

DuPage Medical Group / Duly patient contact guide
Need Contact Best use
MyChart help 1-855-269-2427 Login, activation, 2FA and MyChart technical questions.
Appointment scheduling 1-888-DulyNow Appointments that cannot be scheduled directly in MyChart.
Billing Customer Service 866-734-7680 Bills, payment plans and financial-assistance questions. Published hours Monday–Friday, 8 a.m.–5 p.m.
Medical Records 1-866-587-6274 Questions about formal record requests.
Main Duly line 630-469-9200 General organizational routing.
Patient Experience 630-456-7484 Patient-experience feedback rather than MyChart technical support.
Security checklist

How to avoid a fake DuPage Medical Group MyChart login page

Start from dulyhealthandcare.com/mychart when uncertain
Current official login routes to mychart.duly.com
Never send your password by ordinary email
Never give a 2FA code to an unsolicited caller
Check the browser address before entering health information
Use proxy access rather than sharing credentials
Security-code rule: A one-time verification code is designed to prove that you control the registered phone or email account. Treat the code like a temporary password.
10 MyChart questions answered

DuPage Medical Group MyChart FAQs

What happened to DuPage Medical Group MyChart?

DuPage Medical Group changed its name to Duly Health and Care in September 2021. The current patient portal is Duly MyChart.

Where do I log in now?

The current Duly Health and Care website routes MyChart users to mychart.duly.com. Starting from Duly’s official MyChart page is the safest option when an old bookmark is confusing.

How do I create a Duly MyChart account?

Patients age 18 or older can request an activation code online. Duly says the code is emailed within 72 hours from donotreply@mychartadmin.com. Family access uses separate proxy forms.

Why does MyChart ask for a second code?

Duly requires two-factor authentication. A one-time verification code is sent by text or email after you enter your username and password.

What can I do inside MyChart?

You can review records and results, request refills, manage eligible appointments, communicate securely with providers, review insurance information, pay bills, access virtual care and manage approved family proxy access.

Can a MyChart message cost money?

Possibly. Duly says a message requiring medical assessment, a treatment decision, extensive record review or more than five minutes of qualified provider time may be submitted to insurance.

How fast should I expect a reply to a medical message?

Duly says patients generally receive replies to medical-care messages within one to three business days, so the portal should not be used for urgent problems.

Can I see my child’s MyChart?

Yes, through proxy access. Access rules change when a child turns 12, and adult authorization is required once the patient turns 18.

What is the MyChart Help Desk number?

Call 1-855-269-2427, also written as 1-855-2MYCHART.

Can I obtain my entire medical record from MyChart?

Some records may already be available through MyChart and its Sharing Hub. For information that is not available there, use Duly’s formal medical-record request process.

Final live actions

Official Duly tools for the action you are ready to complete

The important DuPage Medical Group MyChart procedures are explained above. Use these official links only for the final login, activation, proxy, billing, care or records action.

MyChart login MyChart activation Proxy access Same-day care Billing Cost estimate Medical records MyChart Help Desk
Independent patient-information notice:

USMedicalGroup.org is not DuPage Medical Group, Duly Health and Care, MyChart or Epic. This guide organizes publicly available patient instructions so readers can understand the current portal process before completing a secure transaction on the official health-system website.

This information is educational and does not replace medical diagnosis or treatment. Portal functions, response times, billing rules, locations and policies can change. For urgent medical issues contact the appropriate care team, and call 911 for a life-threatening emergency. Official information reviewed August 2026.

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