Chaparral Medical Group 2026: Doctors, Locations & Patient Guide

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Inland Empire patient guide · Primary care, specialists, insurance, records and urgent care

Navigate Chaparral Medical Group Without Guessing Which Doctor, Suite or Patient Process You Need

Chaparral Medical Group is a large primary and multi-specialty medical network serving California’s Inland Empire. The organization says it has cared for the region since 1978 and offers more than 20 specialties across a network of convenient locations.

The challenge for patients is that one city can contain several Chaparral doctors, specialties, buildings and suite numbers. This guide brings the important 2026 rules into one place: how to choose a physician, schedule correctly, verify insurance, prepare paperwork, use telehealth, request records, understand current fees and decide when urgent or emergency care is needed.

Find a Chaparral doctor Find the correct office Choose your care path
Chaparral Medical Group is not an emergency service. Its January 2026 patient-consent documents state that the organization does not provide emergency care or 24/7 emergency services. Call 911 or go to the nearest emergency department for a medical emergency rather than waiting for an office callback, website response or telehealth visit.
Serving since

1978, according to the current Chaparral site.

Care network

Primary care plus more than 20 specialties.

Homepage footprint

Chaparral describes 15 convenient locations.

Appointment line

909-671-7107

2026 review

Official patient documents reviewed August 6, 2026.

Start with the right type of care

Which Chaparral Medical Group service should you use?

PRIMARY CARE Routine and long-term health

Start with family medicine, internal medicine, pediatrics or geriatrics for preventive care, common illnesses, medication management and coordination of chronic conditions.

Best for: wellness visits, vaccines, screening, blood pressure, diabetes, medication review and deciding which specialist you need.
SPECIALTY CARE A known condition or referral

Chaparral maintains a broad specialist network covering heart, lung, kidney, endocrine, gastrointestinal, surgical, skin, joint and other conditions.

Ask whether your insurance requires a PCP referral, medical-group authorization or prior approval before scheduling.
URGENT / EMERGENCY A problem that cannot wait

The current location directory identifies a Rancho Cucamonga urgent-care office. A life-threatening emergency still belongs in an emergency department or with 911.

Do not treat “urgent care” and “emergency care” as interchangeable.
Fastest route: use primary care when you are unsure where to begin, a specialist for a defined specialty problem, Chaparral urgent care for appropriate non-emergency same-day concerns, and 911 or an emergency department when delay could be dangerous.

Go directly to the answer you need

Important patient rules are explained below instead of hidden behind a collection of outside links.

Inland Empire offices

Chaparral Medical Group locations require a suite-level check

Chaparral’s homepage describes 15 convenient locations, while its current live directory contains numerous individual office and suite listings. Several specialties share the same medical buildings, especially in Pomona and Rancho Cucamonga.

Major Chaparral office clusters from the current official directory
City Examples of current addresses Phone examples What patients should check
Chino 5385 Walnut Avenue, Suites 3 and 4, Chino, CA 91710 909-465-0292 Confirm whether your appointment is Suite 3 or Suite 4.
Claremont 138 Harvard Avenue and 430 W. Baseline Road, Claremont, CA 91711 909-624-4503 or 909-621-3916 There are two different Claremont addresses.
Pomona Multiple offices on E. Artesia Street, N. Orange Grove Avenue, E. Foothill Boulevard and E. Bonita Avenue Varies by physician and specialty Pomona has many different offices; do not navigate from the city name alone.
Rancho Cucamonga 8330 Red Oak Street; 9120, 9170 and 9190 Haven Avenue Varies by suite and specialty Haven Avenue contains several Chaparral offices with different suite numbers.
San Bernardino 401 E. Highland Avenue, Suite 252, San Bernardino, CA 92404 909-881-6731 Confirm provider schedule before traveling.
Upland 811 E. 11th Street, Suites 207 and 208, Upland, CA 91786 909-865-1020 or 909-982-2279 The two suites have different phone numbers.
Inland Empire navigation tip: save the doctor’s name, building number, suite and direct phone number in the same note. Searching only “Chaparral Medical Group Rancho Cucamonga” can send you to the correct street but the wrong suite.

Published holiday closures

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and Friday after
December 24 and December 25
Chaparral notes that some fixed-date holidays falling on a weekend may be observed on the preceding Friday or following Monday. Verify your individual office schedule before a holiday visit.
Check the live office directory
Provider search

How to find a Chaparral doctor without calling every office

Choose the specialty first Start with family medicine or internal medicine for general adult care, pediatrics for children or the appropriate specialty for a known diagnosis.
Filter by location Chaparral’s doctor directory shows where individual physicians practice.
Open the physician profile Profiles can include board certification, education, residency, fellowship, languages and additional procedures.
Check spoken languages The directory includes language information for many physicians, which can help patients who prefer direct communication without an interpreter.
Confirm insurance directly Even when your insurance appears on Chaparral’s master list, confirm the exact physician and office.
Call the physician office Chaparral’s official contact instructions direct scheduling, medication, refill and accepted-insurance questions to the physician office.
Search current doctors
Multi-specialty care

Specialties currently listed by Chaparral Medical Group

Primary and preventive
  • Family Medicine
  • Internal Medicine
  • Pediatrics
  • Geriatrics
  • Health and Wellness
  • Dietician services
Medical specialties
  • Cardiovascular
  • Endocrinology
  • Gastroenterology
  • Nephrology
  • Pulmonary and Critical Care
  • Rheumatology
  • Sleep Medicine
Surgical specialties
  • Cardiothoracic Surgery
  • Colorectal Surgery
  • General Surgery
  • Neurosurgery
  • Orthopedics
  • Otolaryngology
  • Vascular Surgery
Additional care
  • Dermatology
  • Hematology and Oncology
  • Hospice and Palliative Care
  • SNFist services
Referral tip: when a PCP says “see a specialist,” ask for the exact specialty and diagnosis rather than only the specialist’s name. That makes it easier to verify insurance authorization and locate another appropriate physician if the first doctor is unavailable.
Appointment workflow

How to schedule the correct Chaparral Medical Group appointment

Identify the doctor or specialty Use the physician directory before calling when you do not yet know which practice you need.
Use the direct physician office Chaparral’s contact page tells patients to call the individual physician office for scheduling, changes and appointment information.
The site also publishes 909-671-7107 This number is displayed as the general “Make an Appointment” contact on Chaparral’s public site.
Give the complete insurance plan Include the PPO, HMO, Medicare product or assigned IPA rather than only the company name.
Ask about authorization HMO and IPA arrangements commonly require referral or authorization for specialty care.
Write down the suite Many Chaparral doctors practice inside multi-suite medical buildings.
Cancel at least 24 hours ahead The 2026 financial policy states that a missed appointment without 24 hours advance notice results in a $50 charge.
Appointment call script
“I need an appointment for [reason]. I am a [new/current] patient. My insurance is [exact plan and IPA]. Is this physician accepting this type of visit, do I need an authorization or referral, and can you confirm the exact address, suite and expected amount due at the visit?”
Avoid check-in problems

What to prepare before your Chaparral appointment

Photo identification
Current insurance card
Referral or authorization when required
Current prescription medication list
Over-the-counter medicines and supplements
Medication allergies and reactions
Recent laboratory or imaging reports
Hospital or specialist records relevant to the visit
Preferred pharmacy information
Questions written in priority order
Chaparral’s patient-responsibility form says patients are responsible for providing correct, updated health-insurance information. If the practice has incorrect insurance information, outstanding balances may be billed directly to the patient.
January 2026 paperwork

Chaparral Medical Group patient forms contain several important consent sections

Chaparral’s current patient paperwork is marked PCP 2026.01 Updated 01/2026. It is more than a simple registration form.

INFO
Demographics

Contact information, preferred name, sex assigned at birth, pronouns, phone, email and communication preferences.

CARE
Treatment consent

Covers in-person and telehealth consultations, screening, medication review, referrals and coordination of care.

AI
AI / transcription consent

Explains use of transcription and artificial-intelligence tools and the patient’s right to decline their use.

HIPAA
Privacy notice

Explains access, correction, confidential communication, disclosure accounting and other HIPAA rights.

TEL
Telehealth consent

Explains limitations, security, technology failure, emergency rules and testing that may be required elsewhere.

$
Financial responsibility

Covers copays, deductibles, non-covered services, missed appointments, forms, records and other administrative charges.

Open 2026 patient information packet Open demographics form
Language access

You have the right to an interpreter for your visit

Chaparral’s January 2026 patient packet explicitly states that patients have the right to an interpreter.

Interpreter assistance

909-398-1550

Languages printed in the notice

English, Spanish, Simplified Chinese, Tagalog, Vietnamese, Korean, Armenian, Farsi, Arabic, Russian and Hindi.

Practical tip: request interpreter support when scheduling rather than waiting until check-in. Tell the office the language needed and confirm whether an interpreter will be available for the visit.
Remote care

What Chaparral’s 2026 telehealth consent actually says

Telehealth is not appropriate for every problem The provider decides whether remote care can safely meet the same standard expected from an in-person service.
Some testing happens elsewhere Laboratory work, bloodwork or other testing may need to be completed at another facility.
Technology can fail A poor connection or insufficient transmitted information can result in rescheduling or an in-person evaluation.
You may withdraw consent Patients may withhold or withdraw telehealth consent without losing the right to future care.
A prescription is not guaranteed The provider decides whether prescribing is medically appropriate.
You choose your pharmacy If a prescription is issued, the consent states that the patient retains the right to choose a pharmacy.
Emergency rule: Chaparral’s telehealth document specifically directs a patient experiencing a medical emergency to dial 911 or go to the nearest emergency room rather than attempting to contact Chaparral, Akido Labs or the telehealth provider first.
For telehealth technology problems, the January 2026 consent lists 718-540-8682 and careteam@akidolabs.com.
Digital patient access

Do not use a guessed Chaparral Medical Group portal link

Chaparral’s terms of service refer to websites and portals, but the current public patient-navigation menu I could verify prominently provides Patient Information and Patient Forms rather than one clearly labeled universal portal login for every office.

If your office gave you portal access
  • Use the invitation or login supplied by that office.
  • Confirm the Chaparral or associated care organization name before entering health information.
  • Save the correct login rather than searching for a portal through advertisements.
If you do not have portal access
  • Call your physician office for appointments.
  • Call the office for prescription refills.
  • Call the office for medication questions.
  • Use the formal medical-record process when you need chart copies.
Do not put a medical question in Chaparral’s general website contact form. The organization explicitly says that the general form should not be used for questions about health or care; those questions should go directly to your doctor.
Current insurance list

Insurance plans and Inland Empire medical groups accepted by Chaparral

Chaparral publishes both direct health-plan participation and a long list of Independent Practice Associations. Your card may therefore show an insurance company plus a separate IPA or medical-group name.

Health plans and government programs currently listed

Commercial PPO / network plans
  • Aetna PPO
  • Anthem Blue Cross PPO
  • Blue Shield PPO
  • Cigna PPO
  • Cigna & Oscar PPO
  • Coventry Healthcare
  • First Health
  • UnitedHealthcare PPO
Health Net and related networks
  • Health Net EPO / PPO
  • Health Net Enhanced PPO Network
  • Health Net HMO Direct FFS Network
  • Carelon
  • Humana Choice PPO
  • Brand New Day
Government / regional coverage
  • Medicare
  • IEHP Direct Network
  • Molina Healthcare of California
  • SCAN Health Plan
  • TRICARE / TriWest
  • Selected Pomona Valley Hospital employees and family members
  • Selected Prime Healthcare employees and family members

Major IPAs and medical groups appearing on the current list

A–G
  • Advantage Care IPA
  • Advantage Plus Medical Group IPA
  • Affiliated Partners IPA
  • Allied Pacific of California IPA
  • Alpha Care Medical Group
  • AltaMed
  • Beaver Medical Group
  • Center IPA
  • Chaffey Medical Group
  • Emanate Health IPA
  • Fenix Health Medical Group
H–O
  • Health Care L.A., IPA
  • Hispanic Physicians IPA
  • Imperial Health Holdings
  • Lakeside Medical Group
  • LaSalle Medical Associates
  • Nuestra Familia Medical Group
  • Multiple Optum Care Network regions
P–U
  • Pinnacle Medical Group
  • Pomona Valley Medical Group
  • PrimeCare of Chino Valley
  • Prospect Medical Group and numerous Prospect regional networks
  • Regal Medical Group
  • Upland Medical Group
Insurance-list warning: Chaparral itself tells patients to contact the physician office or health plan to confirm participation. Being on the master insurance list does not prove that every doctor, procedure or office is covered under your exact product.
Insurance verification script
“My insurance is [exact plan], and my assigned IPA or medical group is [name]. I am seeing [doctor] at [exact address and suite] for [service]. Is this physician authorized under my network, do I need a referral or prior authorization, and what amount is due at the visit?”
Check the live insurance list
2026 financial policy

Chaparral Medical Group fees patients should know before the visit

$50 Missed appointment

No-show or cancellation without at least 24 hours advance notice, according to the 2026 financial form.

$25 Returned check

The current financial-responsibility document lists a $25 returned-check charge.

$35 Form completion

Includes forms such as disability or FMLA paperwork.

$25 Record copies

The financial form lists $25 for copying and distribution of medical records. Confirm the fee for your specific request because HIPAA documents separately describe reasonable cost-based fees.

What is due at the time of service?

Deductibles
Copayments
Coinsurance
Other uncovered out-of-pocket expenses
Self-pay charges when no insurance applies
Charges when insurance cannot be verified
Chaparral’s 2026 policy says balances assigned to patient responsibility may become subject to collection efforts after 90 days.
Additional possible charge: the policy says extensive phone consultations or after-hours calls involving diagnosis, treatment or prescriptions may be charged at the physician’s discretion.
Billing questions

Use Chaparral’s billing email for billing—not medical questions

Chaparral’s current contact page directs billing questions to its Customer Relations email address.

Billing questions

CustomerRelations@chaparralmedicalgroup.com

Clinical or insurance question

Contact the individual physician office directly for prescriptions, medication questions and confirmation of insurance participation.

Review these items before disputing a bill

Patient and account information
Date of service
Physician or service listed
Insurance payment
Contractual adjustment
Deductible, copay and coinsurance
Billing email or call wording
“I have a question about the balance for service date [date] with [provider]. My statement shows [amount] and my insurance explanation of benefits shows [amount/status]. Please explain the insurance payment, adjustment and patient responsibility and whether the claim needs correction.”
Medical-record rights

How to obtain, correct or transfer Chaparral Medical Group records

Chaparral’s HIPAA documents give patients the right to request electronic or paper copies of medical and billing information and to ask for corrections when information is inaccurate or incomplete.

Decide what record is needed A specialist may need only recent laboratory results, imaging, consultation notes or a date range rather than your entire chart.
Request electronic or paper records Chaparral’s current privacy language allows either format when available.
For a third party, identify the recipient clearly Give the physician, organization and secure delivery details.
Allow processing time The January 2026 privacy notice says Chaparral will usually provide a copy or summary within 30 days.
Challenge incorrect information in writing Patients may request an amendment. The notice says a denied amendment request will be explained in writing within 60 days.
Current patient-document records contact

718-540-8682

careteam@akidolabs.com

Written privacy-rights requests
Chaparral Medical Group
840 Towne Center Drive
Pomona, CA 91767
Fee note

The financial form lists a $25 records copying/distribution charge, while the privacy notice refers to a reasonable cost-based fee. Ask what charge applies before ordering a large record set.

Record-transfer shortcut: ask the receiving specialist which exact reports are required. A narrow request can reduce unnecessary pages, fees and processing time.
Unique 2026 consent detail

Chaparral now explains how AI and transcription may be used during care

The January 2026 patient packet contains a dedicated consent section titled “Use of Transcription and Artificial Intelligence (AI) Tools.”

What the consent says the tools may do
  • Transcribe spoken conversations into written notes
  • Help summarize or analyze medical records
  • Assist documentation and healthcare operations
  • Support quality and safety initiatives
  • Potentially support training and improvement of AI systems
Patient protections written into the consent
  • AI does not make the final medical decision
  • The healthcare provider reviews draft notes and recommendations
  • PHI is not sold for marketing without explicit written authorization
  • The consent says voice recordings are not stored; the transcript is saved
  • The patient may refuse use of AI or transcription tools and medical care continues
You may ask questions before agreeing. The current consent states that patients may ask how the systems work, refuse their use in diagnosis and treatment, or withdraw consent for future use. Withdrawal does not undo data use that already occurred under the earlier consent.
Beyond individual appointments

Chaparral disease-management and wellness programs

COPD Program

Focuses on breathing techniques, exercise, identifying unhealthy habits and preventing flare-ups.

Diabetes Program

Includes education, nutrition and exercise coaching. Chaparral describes an HbA1c target of under 7%, although individual targets should be set with the treating clinician.

Wellness Program

Uses annual wellness visits to build a personalized prevention plan. Chaparral says the service is covered at no cost for Medicare or Medicare Advantage plan members, subject to applicable coverage rules.

Clinical Trials

Chaparral describes research options for complex conditions with tailored therapy and structured monitoring.

Check current programs
Same-day care

Chaparral Medical Group urgent care in Rancho Cucamonga

Current official directory listing
9190 Haven Avenue
Suite 102
Rancho Cucamonga, CA 91730

Phone: 909-980-9898

Fax: 909-581-6738

Before going
  • Call the urgent-care office directly.
  • Ask whether the condition can be treated there.
  • Confirm current hours because the Chaparral location directory does not publish the urgent-care schedule.
  • Bring ID and insurance information.
  • Bring a current medication and allergy list.
Urgent care does not replace an emergency department. Chaparral’s current consent documents say its providers do not address medical emergencies. Call 911 or go to the nearest emergency room for potentially life-threatening symptoms.
Local patient shortcuts

Practical Inland Empire tips that can save a second trip

01
Save the suite number

Pomona and Rancho Cucamonga contain multiple Chaparral offices inside the same medical corridors.

02
Know your IPA

Inland Empire HMO coverage often depends on the assigned medical group in addition to the insurer.

03
Cancel before 24 hours

The 2026 policy lists a $50 missed-appointment fee when required advance notice is not provided.

04
Request interpreter help early

Call 909-398-1550 before the visit when language assistance is needed.

05
Do not use the general contact form for symptoms

Chaparral directs health and care questions to the treating physician office.

06
Ask the record fee first

Current documents describe record-copy fees differently, so confirm the applicable charge before requesting a large chart.

07
Ask about AI transcription

The 2026 patient packet gives patients the right to ask questions and decline AI/transcription use while continuing medical care.

08
Check holiday schedules

Chaparral publishes several full-day holiday closures and weekend-observance rules.

09
Use the direct office for refills

The organization’s contact instructions send prescription and medication questions to the physician office.

Problem solver

What to do when something goes wrong

You arrived at the wrong suite Call the phone number in your appointment confirmation rather than asking another Chaparral office to guess which provider you need.
Your insurance appears online but the office says no Ask whether the issue is the exact product, physician contract, IPA assignment or missing authorization.
You need a prescription refill Contact the physician office directly. The general website contact form is not intended for care questions.
You need a disability or FMLA form Ask the office about processing time and the current $35 form-completion charge before submitting it.
You missed the appointment Call immediately to reschedule and ask whether the $50 policy charge has been applied.
You cannot locate a portal Use the portal information or invitation provided by your physician office rather than entering medical data into a third-party search result.
Your record is incorrect Submit a written amendment request describing exactly which information is inaccurate or incomplete.
Your telehealth problem requires examination or testing Follow the provider’s direction for an in-person appointment or outside testing facility.
Patient contacts

Chaparral Medical Group contact guide

Use the contact that matches the task
Need Contact Best use
General appointment line 909-671-7107 General appointment contact displayed across the public website.
Appointment changes Individual physician office Scheduling, rescheduling and office-specific questions.
Prescription or medication question Individual physician office Refills and clinical medication questions.
Billing CustomerRelations@chaparralmedicalgroup.com Billing and account questions.
Interpreter 909-398-1550 Request language assistance for a visit.
Records / telehealth care team 718-540-8682 Contact published in the January 2026 patient consent for records and telehealth support.
Urgent care 909-980-9898 9190 Haven Avenue, Suite 102, Rancho Cucamonga.
Emergency 911 Life-threatening or potentially life-threatening medical emergency.
10 practical answers

Chaparral Medical Group frequently asked questions

What is Chaparral Medical Group?

Chaparral is a primary and multi-specialty medical network serving California’s Inland Empire. Its current site says the organization has served the region since 1978 and provides more than 20 specialties.

How do I make a Chaparral Medical Group appointment?

The public website lists 909-671-7107 as a general appointment number. Once you know your doctor, Chaparral recommends contacting the physician office directly for scheduling and appointment changes.

Where are Chaparral Medical Group offices?

The current directory lists offices and suites in Chino, Claremont, Pomona, Rancho Cucamonga, San Bernardino and Upland. Always verify the suite because several cities contain multiple Chaparral offices.

Which insurance plans does Chaparral accept?

The current list includes major PPO, Medicare, Medicaid-related, regional and senior-plan products plus many Inland Empire IPAs. Examples include Aetna PPO, Anthem Blue Cross PPO, Blue Shield PPO, Cigna, Health Net, IEHP Direct, Medicare, Molina, SCAN, TRICARE/TriWest, UnitedHealthcare PPO and Brand New Day. Verify the exact physician and plan.

Is there a missed-appointment fee?

Yes. The January 2026 Patient Financial Responsibility Form states that a missed appointment without at least 24 hours advance notice results in a $50 charge per occurrence and may lead to discharge from the practice.

Can Chaparral provide an interpreter?

Yes. The 2026 patient packet says patients have the right to an interpreter and publishes 909-398-1550 for interpreter assistance.

How do I request my medical records?

Chaparral allows electronic or paper record requests. Current documents list 718-540-8682 and careteam@akidolabs.com for record requests, while written privacy-right requests can be mailed to 840 Towne Center Drive, Pomona, CA 91767.

Does Chaparral have a patient portal?

Chaparral’s terms reference websites and portals, but its current public patient menu does not clearly provide one universal portal login for every office. Use the invitation or portal instructions supplied by your physician office and contact that office for care questions.

Does Chaparral offer telehealth?

Yes. Current patient documents cover telehealth services. A provider decides whether the condition is suitable for remote care, and laboratory tests or physical evaluation may still require an outside or in-person visit.

Where is Chaparral urgent care?

The official directory lists urgent care at 9190 Haven Avenue, Suite 102, Rancho Cucamonga, CA 91730, phone 909-980-9898. Call before traveling to verify current hours and whether the clinic can treat your concern.

Final live actions

Use official Chaparral pages only when you are ready to complete the next step

The important patient information is explained above. These official tools are mainly needed for live physician searches, location verification, insurance confirmation or downloading current paperwork.

Find a doctor Find a location Verify insurance list View programs Contact Chaparral 2026 patient packet Demographics form
Independent patient-information notice

USMedicalGroup.org is not Chaparral Medical Group or Akido Labs. This article organizes publicly available patient information into a practical guide. Physician schedules, office locations, insurance contracts, administrative fees and patient processes can change.

This page is educational and does not diagnose medical conditions or replace advice from a qualified healthcare professional. Call 911 for a medical emergency.

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