Alcoa and Blount County patient guide · Updated for 2026
Navigate E TN Medical Group From the Old Practice Name to Today’s Care
E TN Medical Group is the abbreviated name many patients use for East Tennessee Medical Group at 266 Joule Street in Alcoa. Current provider directories increasingly identify the same location through Prisma Health and Blount Physician Group practice names.
This guide explains the transition and the complete patient route: choosing the correct department and floor, finding a doctor, using CareToday, creating a MyChart account, checking insurance, understanding bills and requesting older ETMG records.
TENNESSEE VALLEY CARE ROUTER
PCP
SPC
MY
CARE ROUTE CONNECTED
Call 911 for a medical emergency. Do not wait for an office callback or portal reply for chest pain, severe trouble breathing, possible stroke, uncontrolled bleeding, major trauma, loss of consciousness or another potentially life-threatening condition.
Legacy practice name
East Tennessee Medical Group or ETMG.
Current health network
Prisma Health and Blount Physician Group.
Main address
266 Joule Street, Alcoa, TN 37701.
Direct answer
What happened to East Tennessee Medical Group?
The Alcoa practice has not simply disappeared. Blount Memorial Hospital is now part of Prisma Health, and physicians at 266 Joule Street appear in current directories under updated practice names.
What patients remember
East Tennessee Medical Group, ETMG or E TN Medical Group.
What current searches show
Prisma Health Family Medicine–Alcoa, Internal Medicine–Alcoa and Blount Physician Group Alcoa–Primary Care.
What to search now
Use the provider’s name, specialty, Alcoa and 266 Joule Street instead of relying only on the legacy name.
Old paperwork can still be useful. Keep the provider name and medical-record dates even when the letterhead says East Tennessee Medical Group. Tell the current office that the records may be stored under the former ETMG system.
Choose the correct level of care
Which E TN Medical Group care route fits your situation?
REGULAR MEDICAL OFFICE
Routine or continuing care
Use primary care or the relevant specialty office for physicals, chronic-condition management, preventive screening, medication follow-up and planned evaluation.
Best for diabetes, blood pressure, thyroid care, neurological follow-up, arthritis, chronic pain and referrals.
CARETODAY
Faster non-emergency evaluation
CareToday is listed separately at 266 Joule Street. Call before traveling to confirm availability and whether the clinic can handle the symptoms.
Call
865-268-1344 and explain the patient’s age, symptoms and when they began.
911 OR EMERGENCY DEPARTMENT
Severe or rapidly worsening problem
Emergency departments provide continuous monitoring, advanced testing and immediate treatment that an outpatient office cannot provide.
Call 911 when delay may threaten life, the brain, breathing, circulation or permanent function.
Main Alcoa destination
266 Joule Street patient navigation guide
Former East Tennessee Medical Group location
Current Prisma Health and Blount Physician Group offices
266 Joule Street
Alcoa, TN 37701
Phone: 865-984-3864
Multiple medical departments use this address. Current provider pages may list Floor 1, Floor 2 or only the main address. An appointment confirmation should include more than “E TN Medical Group.”
Provider’s complete name
Current practice or department name
Floor 1 or Floor 2 when listed
Direct office telephone number
Appointment arrival time
Referral or authorization status
Records that must arrive first
Whether testing occurs elsewhere
Best local habit: Read the street number and floor aloud when confirming the appointment. Several Alcoa medical facilities are close together, but they are not interchangeable.
Current directory names
Medical departments at 266 Joule Street
Current department, location detail and preparation
| Department |
Current location detail |
Prepare before calling |
| Family medicine |
Providers may be listed on Floor 1 or Floor 2. |
Patient age, insurance, preferred provider and reason for establishing care. |
| Internal medicine |
Primary-care providers are listed at 266 Joule Street, including Floor 1 and Floor 2 profiles. |
Adult medical history, medications, hospital records and chronic conditions. |
| Endocrinology |
Current profiles identify Endocrinology–Alcoa on Floor 2. |
Diabetes logs, thyroid results, medication doses and recent laboratory work. |
| Neurology |
Current Neurology–Alcoa profiles list Floor 2. |
Symptom timeline, MRI or CT reports, EEG or EMG results and medications. |
| Neurosurgery |
Current Neurosurgery–Alcoa profiles list Floor 2. |
Referral, actual imaging files, written reports and previous treatment notes. |
| Pain medicine and rehabilitation |
Current pain and physical-medicine profiles list Floor 2. |
Previous injections, therapy, surgery, imaging and medication history. |
| Rheumatology |
A current rheumatology profile is listed at 266 Joule Street on Floor 2. |
Inflammation tests, autoimmune laboratory work, imaging and symptom pattern. |
| Podiatry |
Current podiatry providers are listed at 266 Joule Street. |
Foot or ankle imaging, diabetes details and previous treatment. |
| Orthopedics and sports medicine |
Current orthopedic and sports-medicine profiles are associated with 266 Joule Street. |
Injury date, activity limitations, imaging and rehabilitation history. |
| Occupational medicine |
Occupational Medicine–Alcoa is listed on Floor 1. |
Employer forms, job requirements and workers’ compensation information. |
A department being listed at the address does not guarantee daily availability. Confirm the provider, appointment type and floor before leaving home.
Scheduling workflow
How to schedule with E TN Medical Group
Search the current physician directory
Search the provider’s name or specialty and set the location to Alcoa, Tennessee.
Check new-patient status
Selected profiles display “Accepting New Patients,” “Online Booking” or other scheduling information.
Call the correct department
Use
865-984-3864 when the current profile lists that number, or use the direct number shown for another department.
Confirm insurance
Give staff the complete insurer, product, network, member number and group number.
Ask about referrals
Specialty appointments may require a referral, supporting medical notes or insurance authorization.
Send the necessary records
Ask whether the office needs reports only or the actual imaging files as well.
Save the final destination
Record the provider, department, floor, date, arrival time and callback number.
Appointment call script
“I am trying to schedule with [provider or specialty] at 266 Joule Street. I am a [new/existing] patient, and my insurance is [complete plan]. Is the provider accepting patients? Do I need a referral or prior authorization? Which floor should I use, and which records are needed before the appointment?”
First-visit checklist
What to bring to your appointment
Government-issued photo identification
Current insurance cards
Referral or authorization documents
Medication list with doses
Allergy and reaction list
Preferred pharmacy information
Recent laboratory results
Imaging reports and image access
Previous specialist notes
Surgery and procedure history
Symptom timeline
Copay or expected payment
01
Main problem
Write one sentence explaining the most important reason for the visit.
02
What has been tried
List medicines, therapy, procedures and previous medical advice.
03
Desired next step
Explain whether you need diagnosis, testing, treatment, medication review or referral.
Continuing medical care
Family medicine and internal medicine
Family medicine
Family medicine may provide preventive care, routine illness evaluation, chronic-condition management and care coordination across several age groups.
Individual provider profiles should be checked for the ages seen.
Internal medicine
Internal medicine focuses on adult medical care and can be particularly helpful when a patient has several chronic conditions or complex medication needs.
Current Alcoa profiles list adult and older-adult care.
Continuity tip: Use one primary-care team to coordinate specialist recommendations, medication changes, preventive screening and results whenever possible.
Prepare for specialty care
What specialists may need before the visit
Endocrinology
Bring glucose readings, insulin or medication doses, thyroid results and recent laboratory trends.
Neurology
Bring a symptom timeline, seizure or headache diary, imaging and neurodiagnostic reports.
Neurosurgery
Confirm that the office received the actual MRI or CT images—not only the written report.
Pain medicine
List previous injections, procedures, therapy, surgeries, medication trials and how each affected function.
Rheumatology
Bring autoimmune and inflammation test results, imaging and notes showing how symptoms change over time.
Podiatry or orthopedics
Bring injury details, previous imaging, supportive devices and a list of activities the problem limits.
Faster outpatient route
How to use CareToday at 266 Joule Street
Call before traveling
Confirm current hours, scheduling requirements and whether the condition is suitable for CareToday.
Describe the medical problem
Give the patient’s age, main symptom, severity and when it started.
Ask whether testing is available
Confirm whether the clinic can provide the examination, test or treatment likely to be needed.
Bring current medical information
Carry identification, insurance, medications, allergies and relevant recent results.
Confirm follow-up
Ask who will communicate results and whether the regular primary-care doctor receives the visit information.
CareToday is not an emergency department. Call 911 for severe or potentially life-threatening symptoms.
Avoid the wrong building
Nearby Alcoa and Maryville medical addresses
Locations patients may confuse with 266 Joule Street
| Location |
Address |
Why a patient may be sent there |
| Rehabilitation services |
264 Joule Street, Alcoa |
A neighboring address associated with rehabilitation rather than the main 266 Joule medical offices. |
| Springbrook Health Center |
220 Associates Boulevard, Alcoa |
Other outpatient health and rehabilitation services. |
| Springbrook primary care |
230 Associates Boulevard, Alcoa |
A separate family and internal medicine location. |
| Springbrook specialties |
232 Associates Boulevard, Alcoa |
Selected specialty appointments may use this address. |
| Blount Memorial Hospital |
907 East Lamar Alexander Parkway, Maryville |
Hospital, emergency, inpatient, surgical and diagnostic services. |
Check the street number before parking. An appointment at 264, 266, 220, 230 or 232 is not the same destination.
Current patient portal
What Prisma Health MyChart can do
A
Appointments
Schedule supported visits and review upcoming or past appointment information.
T
Results
View many test results when they become available, sometimes before provider review.
Rx
Renewals
Request renewal of medicines identified as refillable in the account.
M
Messages
Send routine, non-emergency questions to the care team.
$
Billing
Review eligible statements, balances, estimates and financial options.
F
Family access
Use formal proxy access to help manage another person’s medical care.
How to create an account
Ask the clinic to enroll you
Staff may begin signup at registration or during the visit.
Use an activation code
A code may appear on an after-visit summary, billing statement, email or text.
Use online self-signup
Match your identity with the information held in the medical record.
Keep individual accounts separate
Spouses should not share one account. Use proxy access where permission is required.
Do not use MyChart for emergencies. Prisma states that routine messages generally receive a response within one to three business days.
Portal troubleshooting
What to do when MyChart is not working
An old ETMG login fails
Older portal credentials may not be valid in the current Prisma Health MyChart system.
The activation code expired
Request a new code through signup or contact MyChart support.
Your identity does not match
Ask the office to verify the legal name, birth date, address, email and phone in the record.
No verification email arrived
Check spam, use “Resend Code” and confirm which email address is on file.
The account is locked
Use account-recovery tools or call the support line.
Old records are missing
MyChart is not the complete legal record. Request historical ETMG records from the office.
After your visit
Results, referrals and prescription renewals
A result appeared before a phone call
Results may be released before the clinician has reviewed or explained them.
A result is marked abnormal
An automatic flag does not show the severity by itself. Ask the ordering provider for interpretation.
A referral office has not called
Confirm that the referral was sent, received, authorized and assigned to the correct specialty.
A medication request is pending
Check whether an appointment, laboratory monitoring or insurer approval is required.
The pharmacy has no prescription
Confirm the pharmacy location and whether the office approved and transmitted the order.
Symptoms are worsening
Call the office instead of waiting for a routine portal response.
Verify the Tennessee plan
Insurance accepted by E TN Medical Group providers
Current provider profiles display many commercial, Medicare and government plans. However, the same profiles instruct patients to contact their insurance provider to confirm participation.
Commercial coverage shown
Aetna, Blue Cross Blue Shield, Cigna, Humana and UnitedHealthcare appear on current profiles.
Medicare coverage shown
Traditional Medicare and selected Medicare Advantage products appear.
Government coverage shown
TriCare and Veterans Affairs Community Care Network appear on current profiles.
Other listed plans
Molina, Wellcare and workers’ compensation networks may appear for selected providers.
Do not rely only on the insurance-company name. Confirm the exact Tennessee product, provider, address and service with both the office and insurer.
Insurance verification script
“My insurance is [complete product and network]. I am seeing [provider] at 266 Joule Street for [visit, test or procedure]. Is the provider, location and service in network? Do I need a referral or prior authorization, and what copay, deductible or coinsurance should I expect?”
Statements and online payment
How to review and pay a bill
MyChart payment
Sign in to review eligible balances, statements, payment history and available payment options.
Pay as Guest
Use the guarantor and account information printed on the statement without signing into MyChart.
Match the patient and service date
Confirm that the bill belongs to the correct person and appointment.
Compare the explanation of benefits
Review the charge, allowed amount, insurer payment, adjustment and patient responsibility.
Identify who issued the bill
The physician, hospital, laboratory, imaging facility or another service may bill separately.
Question errors before paying
Use the billing contact shown on the statement when insurance or service information appears wrong.
Save the payment confirmation
Keep the receipt, confirmation number, payment date and statement.
Billing terms: The guarantor is the person financially responsible for the account. A visit account groups charges connected to a particular visit.
Complete medical-record request
How to request current or older ETMG records
MyChart provides useful medical information, but Prisma’s portal agreement states that it does not provide access to the complete medical record.
Identify where the care occurred
Physician-office records and hospital records may be handled by different departments.
Choose the information needed
Request a date range, visit notes, medication list, laboratory results, imaging reports or procedure records.
Contact the Alcoa office
Call
865-984-3864 for the current physician-office authorization process.
Mention the legacy practice name
Explain that older information may have been created under East Tennessee Medical Group or ETMG.
Use the hospital process when needed
Contact Blount Memorial for records produced during hospital, emergency, inpatient or hospital-based care.
Provide legal authority
A guardian, personal representative or power-of-attorney holder may need supporting documents.
Transfer shortcut: Ask the new doctor whether the entire chart is necessary. A recent visit note, problem list, medications, allergies, important laboratory trends, imaging reports and specialist notes may be enough.
Common problems solved
E TN Medical Group troubleshooting
The provider cannot be found under ETMG
Search the provider’s name in the Prisma Health directory and use Alcoa as the location.
The appointment says Prisma Health
The updated name reflects the current network. Confirm the provider and address.
The old portal login fails
Use the current Prisma Health MyChart signup and account-recovery process.
The office cannot find a referral
Ask the referring office for the submission date, destination and confirmation.
The specialist has the report but no images
Ask the imaging facility to transmit the actual image files or provide a disc.
You arrived at 264 instead of 266 Joule
Recheck the destination because the neighboring address is associated with rehabilitation services.
Local patient shortcuts
Practical Alcoa and Blount County tips
01
Search the provider name
The legacy ETMG name may not appear on the newest profile.
02
Confirm the floor
Floor 1 and Floor 2 house different providers and services.
03
Check the street number
264 and 266 Joule Street are neighboring but separate destinations.
04
Call CareToday first
Verify current availability and whether the condition is appropriate.
05
Bring imaging access
A written report may not be enough for neurosurgery, pain or orthopedic evaluation.
06
Verify the Tennessee network
Provider directories can display plan names used across different Prisma regions.
07
Mention old ETMG records
Historical information may not automatically appear in the new portal view.
08
Ask who follows the result
Confirm whether the PCP, specialist or ordering clinician will explain it.
09
Allow mountain-weather travel time
Fog, heavy rain and winter weather can slow travel from rural areas.
Main medical-office map
E TN Medical Group at 266 Joule Street
Current Prisma Health and Blount Physician Group offices
266 Joule Street
Alcoa, TN 37701
Main office: 865-984-3864
CareToday: 865-268-1344
Confirm the provider, department and floor. This address contains several different medical practices.
10 patient questions answered
E TN Medical Group frequently asked questions
What is E TN Medical Group?
It is the abbreviated name commonly used for East Tennessee Medical Group at 266 Joule Street in Alcoa.
Is East Tennessee Medical Group now part of Prisma Health?
Blount Memorial Hospital is now part of Prisma Health, and current Alcoa provider pages use Prisma Health and Blount Physician Group names.
Where is the practice located?
The main address is 266 Joule Street, Alcoa, TN 37701. The main published phone is 865-984-3864.
Is it accepting new patients?
Selected current provider profiles are marked as accepting new patients, and some offer online booking. Availability varies.
Which specialties are at 266 Joule Street?
Current listings include primary care, endocrinology, neurology, neurosurgery, pain medicine, rehabilitation, rheumatology, podiatry, orthopedics, sports medicine and occupational medicine.
Which patient portal should I use?
Current Prisma Health patient services use MyChart. Older ETMG documents may mention a previous portal.
How do I get MyChart help?
Call 844-432-6893 Monday through Friday from 8 a.m. to 6 p.m. or email MyChartHelp@prismahealth.org.
Can I use CareToday without calling?
Call 865-268-1344 before traveling to confirm current hours, availability and whether the medical problem is appropriate.
Does the practice accept my insurance?
Many plans appear on provider profiles, but patients should verify the exact Tennessee network, provider, location and service with the insurer.
How do I pay a bill or request records?
Use MyChart or Pay as Guest for eligible bills. Contact the treating office for a complete legal record or older ETMG records.
Official final-action tools
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