Holtzman Medical Group Brookline: Primary & Urgent Care

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Brookline primary and urgent care · Appointments, portal, insurance and records

Use Holtzman Medical Group Without Missing the Right Hours, Insurance Step or Medical Record

Holtzman Medical Group is a Brookline practice offering ongoing primary care during the week and walk-in or reserved urgent care on Saturdays.

This page explains the full patient journey: choosing primary or urgent care, scheduling, transferring an old chart, assigning the correct PCP with insurance, using Athenahealth, requesting refills and results, avoiding the $50 no-show charge and reaching the correct office option.

Schedule primary care Reserve urgent care Choose the right care
Call 911 for an emergency. Holtzman Medical Group is not an emergency department. Severe chest pain, serious breathing difficulty, stroke warning signs, major trauma, uncontrolled bleeding, loss of consciousness or a severe allergic reaction require emergency care.
Do not confuse Holtzman with Holston Medical Group. This article covers Holtzman Medical Group in Brookline, Massachusetts, at HoltzmanMedical.org. Holston Medical Group is a separate Tennessee and Virginia organization.
Location

1180 Beacon Street, Suite 6B, Brookline.

Primary care

Weekdays through 5 p.m.

Urgent care

Saturday, 9 a.m.-5 p.m.

Main phone

781-770-4064

Fax

781-682-6157

Start with the correct care path

Should you use Holtzman primary care, urgent care or an emergency department?

PRIMARY CARE Ongoing and preventive healthcare

Schedule primary care for annual physicals, preventive screening, medication management, chronic conditions, referrals and non-emergency symptoms that benefit from follow-up with a regular provider.

Best for: long-term care, blood pressure, diabetes, cholesterol, preventive screening, routine mental-health discussion and medication monitoring.
SATURDAY URGENT CARE Same-day minor illness or injury

Walk in or reserve a time for common respiratory illness, eye or ear problems, urinary symptoms, skin infections, fever, cuts, sprains, strains and other non-life-threatening problems.

Walk-ins are listed as welcome during Saturday urgent-care hours from 9 a.m. to 5 p.m.
911 OR EMERGENCY ROOM Potential threat to life or permanent function

Use emergency services for severe chest pain, possible stroke, serious breathing difficulty, major injury, uncontrolled bleeding, fainting or another dangerous condition.

Do not use an online reservation or portal message when immediate treatment may be necessary.
Simple decision rule: Use primary care for continuity, Saturday urgent care for a same-day minor problem, and emergency care when delay could be dangerous.

Go directly to the patient task you need

The important rules are explained inside this page. Official systems are used mainly for the final appointment, portal login or form submission.

One Brookline office

Holtzman Medical Group address, hours and direct contacts

Office access details
Service Published detail What patients should do
Address 1180 Beacon Street, Suite 6B, Brookline, MA 02446 Save both the street address and Suite 6B before traveling.
Main phone 781-770-4064 Use for scheduling, portal help and office routing.
Fax 781-682-6157 Use for records and clinical documents after confirming the recipient.
Primary care Monday-Friday, ending at 5 p.m. Official pages show both 8:30 a.m. and 9 a.m. as the opening time. Use the appointment confirmation or call.
Urgent care Saturday, 9 a.m.-5 p.m. Walk in or reserve a time online. Verify holiday changes.
The official pages show inconsistent weekday opening times. The homepage and several footers list 8:30 a.m., while the contact page lists primary care beginning at 9 a.m. Your scheduled check-in time and direct office confirmation should control.
Local building tip: The Beacon Street address contains several medical offices. Confirm that your destination is Suite 6B, not simply “1180 Beacon Street.”
Current official team directory

Holtzman Medical Group doctors and advanced-practice providers

Justin Holtzman, MD, MHSA

Internal medicine and primary care. The official biography describes him as a board-certified internist.

Viet Vo, DO, MBA

Family medicine. His official profile also describes experience in urgent, hospital, home and primary care.

Jeffrey Schapiro, MD

Internal medicine.

Katheryn Tess Casey, NP

Family nurse practitioner.

Shrinkhala Swaroop, NP

Family nurse practitioner.

Neil Liebowitz, MD

Psychiatry. His official profile describes psychiatric consultation supporting primary-care patients.

Provider availability can change. Confirm who is accepting new patients, which visit types each clinician offers, and whether psychiatry consultation is available for your particular concern.
Check the live team directory
Continuity and prevention

What Holtzman Medical Group primary care can help with

Primary-care services and preparation
Visit type What it may cover What to prepare
Annual physical Overall health evaluation, preventive planning, health history and recommended screening. Medication list, family history, vaccine record and dates of prior screenings.
Preventive screening Risk-based discussion of blood pressure, cholesterol, diabetes and age-appropriate cancer screening. Previous results and any family history of early or hereditary disease.
Chronic-disease follow-up Ongoing care for high blood pressure, diabetes, cholesterol and other conditions. Home readings, medication adherence, side effects and specialist recommendations.
Acute illness Evaluation of a new non-emergency symptom or illness during primary-care hours. Start date, symptoms, exposure history and treatments already tried.
Medication management Review effectiveness, side effects, interactions, monitoring and refill needs. Bring every prescription, over-the-counter medicine and supplement.
Specialist referral Clinical evaluation, specialist selection and insurance-referral coordination. Insurance rules, preferred specialist and previous related records.
Annual physical versus problem visit: Preventive services and evaluation of a new medical problem can be processed differently by insurance. Tell the office when you need both so staff can explain scheduling and possible cost-sharing.
Saturday same-day access

What Holtzman Medical Group urgent care treats

RESP
Respiratory illness

Cold, flu, COVID-19, strep throat, sinusitis, bronchitis and related infections.

EYE
Eye and ear concerns

Conjunctivitis, ear infections, swimmer’s ear and similar acute problems.

INJURY
Minor injuries

Cuts, lacerations, sprains, strains, possible minor fractures and wound care.

UTI
Fever and infection

Fever evaluation, urinary infections, skin infections and other acute illnesses.

RX
Acute prescription needs

New prescriptions or antibiotic treatment when medically appropriate.

TEST
Rapid office testing

Rapid flu, COVID-19, strep and urinalysis tests are listed as available.

Walk-in option

Walk-ins are welcome during Saturday urgent-care hours. Bring identification, insurance and a current medication list.

Reserved-time option

Reserve online when you prefer a planned arrival. A reserved time is not emergency triage and may not eliminate every wait.

Urgent-care limitation: A minor fracture may be evaluated, but serious deformity, major trauma, uncontrolled pain, loss of circulation or severe head injury requires emergency evaluation.
Reserve Saturday urgent care Check current urgent-care details
Testing and prevention services

Rapid tests, STI testing, vaccines and PrEP-related care

Holtzman’s urgent-care page lists rapid flu, COVID-19, strep and urinalysis testing. A current federal prevention-directory listing also identifies appointment-based sexual-health, viral-hepatitis and prevention services at the Brookline office.

Tests listed
  • HIV blood testing
  • Hepatitis A, B and C testing
  • Chlamydia and gonorrhea testing
  • Syphilis and herpes testing
  • TB testing
Vaccines listed
  • Hepatitis A vaccine
  • Adult hepatitis B vaccine
  • HPV vaccine
Prevention and treatment listed
  • PrEP services and navigation
  • Doxy PEP
  • STI treatment
  • Prevention education
  • Interpretation services
Confirm availability before booking. Eligibility, vaccine supply, test method, insurance coverage and whether treatment can occur at the same visit may change.
Sexual-health appointment script
“I need confidential testing or prevention care for [general reason]. Which tests or vaccines are currently available, do I need an appointment, what should I avoid before specimen collection, will insurance be billed and what self-pay amount applies?”
Scheduling workflow

How to schedule the right Holtzman Medical Group appointment

Choose primary or urgent care Use primary scheduling for preventive, chronic and ongoing care. Use the urgent-care reservation only for an eligible Saturday same-day concern.
Confirm new-patient status Ask whether the selected provider accepts new patients and whether the visit is in person or telemedicine.
Give the complete insurance product Read the carrier, HMO or PPO designation, product name, member ID and group number from the card.
Ask whether Holtzman must be assigned as PCP Some plans require the member to update the assigned primary-care provider before the visit.
Transfer previous records early Ask the old PCP to send the complete chart to Holtzman before a comprehensive first appointment.
Confirm the appointment type Annual physical, new-patient visit, follow-up, urgent visit and telemedicine may use different time slots.
Save the cancellation deadline Cancel by phone at least 24 hours before the appointment to avoid a possible $50 charge.
Arrive early enough for check-in More than 10 minutes late or arrival after half the scheduled appointment time may be treated as a no-show.
Primary-care scheduling script
“I need a [new-patient, physical, follow-up or problem] visit. My insurance is [full product name]. Is the provider accepting patients with this plan? Must I assign Dr. Justin Holtzman as my PCP, what records should arrive before the visit, and what is my check-in time?”
Schedule primary care online Call 781-770-4064
Prevent first-visit delays

What a new Holtzman Medical Group patient should prepare

Government-issued photo identification
Current primary and secondary insurance cards
Insurance PCP-change reference number
Complete prescription and supplement list
Medication allergies and reaction details
Former PCP name and contact information
Relevant specialist records
Recent laboratory and imaging reports
Vaccine and preventive-screening history
Written health priorities and questions

Transfer the old primary-care chart before the appointment

Contact the former PCP Ask whether the old office requires its own authorization form or will accept Holtzman’s release form.
Request the complete record Holtzman instructs patients to select “Complete Record” when using its form.
Use the full date range The official scheduling page advises a date range from the patient’s birth date through the current date.
Use the correct fax Ask the former office to fax the chart to 781-682-6157.
Submit the signed authorization The completed form may be uploaded through the patient portal or sent to admin@holtzmanmedical.org.
Confirm receipt Call before the visit and ask whether the chart arrived and is readable.
Do not assume a patient portal automatically transfers a full chart. A portal download may omit older notes, external records, specialist documents or complete laboratory history.
Verify the exact Massachusetts product

Insurance accepted by Holtzman Medical Group

The official insurance page lists many major commercial and government products. Participation still depends on the exact network, visit type and whether the plan requires PCP assignment or referral authorization.

Insurance categories published by Holtzman Medical Group
Carrier or category Products listed Important limitation
Aetna HMO and PPO products are listed. Verify the complete network and PCP-assignment rule.
Blue Cross Blue Shield HMO and PPO products are listed. Confirm the Massachusetts product and provider assignment.
Cigna HMO and PPO products are listed. Verify the exact network and referral requirements.
Harvard Pilgrim HMO and PPO products are listed. An HMO may require Holtzman to be selected as the PCP.
Mass General Brigham HMO and PPO products are listed. Confirm whether the product is commercial, ACO or another network type.
Medicare Medicare Part B is listed. Medicare Advantage products require separate verification.
Other listed plans GEHA, Tricare, Tufts HMO and PPO, and Unicare. Confirm the provider, service and primary-care assignment.
Plans generally not accepted MassHealth plans and most ACO and MCO products. Do not rely only on the carrier name; some product exceptions or changes may apply.
Urgent-care UnitedHealthcare rule: Holtzman’s current urgent-care page states that United HMO products are not accepted for urgent-care visits, while other United products are accepted. Verify the exact product before arriving.
Insurance and billing contact

Call 781-770-4064 and select option 3.

Email: Amy@HoltzmanMedical.org

Self-pay urgent care

Holtzman states that self-pay pricing is available, but does not publish a standard amount on the urgent-care page.

Call before the visit and ask what is included.

Insurance-verification script
“My plan is [full product and network], member ID [number]. Is Holtzman Medical Group in network for [primary care or urgent care]? Must I assign Dr. Justin Holtzman as my PCP? Does the visit require a referral, and what copay, deductible or self-pay amount should I expect?”
Important HMO billing step

How to update your insurance PCP before the first visit

Holtzman’s official scheduling page tells primary-care patients to contact their insurer and update the assigned PCP to Dr. Justin Holtzman when required.

Call member services Use the telephone number printed on the insurance card.
Request the PCP change Ask to assign Dr. Justin Holtzman as the primary-care provider.
Provide the official NPI Use NPI 1669769501 when the insurer requests it.
Ask for the effective date Confirm whether the change begins immediately or on a future date.
Record the reference number Write down the representative’s name, call date and confirmation number.
Bring the reference to the appointment Holtzman specifically asks patients to bring the reference number to the first visit.
A scheduled appointment does not guarantee insurance payment. An HMO may deny or reduce coverage when the assigned PCP was not updated by the required effective date.
Athenahealth patient access

What you can do in the Holtzman Medical Group patient portal

RESULT
Review available test results

Results appear after provider review and authorization for portal release.

RX
Request prescription refills

Use the prescription or refill message type and allow the published processing period.

APPT
Manage appointments

View upcoming visits and use scheduling or messaging features when enabled.

MSG
Message the care team

Use secure messages for routine, non-emergency questions.

FORM
Complete available forms

Some forms may be submitted online, while others must be printed or uploaded.

BILL
Review account information

Billing, statement and payment features may be available through the practice portal.

Open the official Athena portal The landing page may display more than one practice brand.
Select Holtzman Medical Group Do not accidentally enter the separate Hopkins Medical Group portal shown on the same landing page.
Register or sign in Use the email address connected to your medical record.
Use password reset before making a duplicate account Select the forgotten-password option or call the office for a reset email.
Never use the portal for an urgent medical problem. Portal messages may not be reviewed on weekends or holidays. Call the office or use urgent or emergency care based on severity.
Open the Athenahealth portal
Published response expectations

Prescription refills and laboratory-result timing

Prescription refills

Request through the patient portal or call 781-770-4064 and select option 6.

Holtzman asks patients to allow up to 72 business hours for the provider to submit the refill to the pharmacy.

Laboratory results

The practice states that providers may take up to five to seven business days after receiving the result to review and publish it.

This period begins after the laboratory sends the completed result to the practice.

Send a complete refill request

Medication name
Strength and dosage
How often it is taken
Current pharmacy and location
Number of doses remaining
Any new side effect or insurance problem
The refill has not reached the pharmacy Confirm that 72 business hours have passed, then verify the pharmacy name and address with the office.
The request was denied Ask whether the medicine requires an appointment, laboratory monitoring, controlled-substance procedure or insurance authorization.
A result is marked abnormal Do not interpret a high or low flag alone. Wait for the clinician’s explanation or contact the office when instructed.
Your symptoms are worsening Do not wait several business days for routine result publication when clinical reassessment is needed.
Insurance referral requests

How to request a specialist referral from Holtzman Medical Group

The practice directs patients to call its referral option or email the administrative team.

Confirm the specialist Have the specialist’s full name, practice, address, phone and fax.
Confirm the appointment date Referral authorizations may need to be effective before the specialist visit.
Provide the reason for referral The PCP may need a recent evaluation or supporting clinical information.
Give the insurance information Include the complete product and specialist-referral rules.
Contact Holtzman Call 781-770-4064 and choose option 5, or email Admin@HoltzmanMedical.org.
Confirm completion with the specialist Ask whether the referral and supporting records arrived before the appointment.
Clinical referral and insurance referral are not always the same document. Ask whether the specialist needs a medical order, insurance authorization, office notes or all three.
Avoid preventable claim problems

Holtzman Medical Group billing and insurance troubleshooting

Verify coverage before the appointment Confirm the provider, location, visit type and assigned PCP with the insurer.
Bring updated insurance cards Provide current primary and secondary coverage at check-in.
Keep the PCP-change reference number This can help when an HMO claim is denied because the insurer’s record was not updated.
Compare the explanation of benefits Review what the insurer allowed, paid, denied and assigned to the patient.
Call before paying a disputed balance Ask whether the claim used the correct insurance, provider, visit type and PCP information.
Billing-question script
“I am calling about the statement for [service date]. My insurer shows [claim status], and I updated my PCP on [date] under reference number [number]. Please explain the charge, insurance adjustment and patient balance and tell me whether the claim needs correction or reprocessing.”
Billing manager contact

Call 781-770-4064, option 3.

Email: Amy@HoltzmanMedical.org

Avoid the $50 charge

Holtzman Medical Group cancellation and no-show policy

Actions that may be recorded as a no-show
Situation Published policy Best action
Cancellation under 24 hours May be documented as a no-show and charged $50. Call as soon as you know you cannot attend.
Missed appointment Recorded as a no-show with a $50 charge. Contact the office rather than simply not attending.
Late arrival More than 10 minutes late or after half the scheduled visit time, whichever is less, may be treated as a no-show. Call while traveling and ask whether the office can still see you.
Telemedicine cancellation The same 24-hour cancellation rule applies. Test technology early and call if access fails.
Three no-shows in 12 months The patient may be subject to dismissal from the practice. Discuss scheduling barriers with the office before another missed visit.
Cancel by telephone, not email. The published policy instructs patients to call 781-770-4064. The $50 no-show charge is not covered by insurance.
Incoming and outgoing records

How Holtzman Medical Group medical-record requests work

Send old records to Holtzman

Ask the previous practice to fax records to 781-682-6157.

Use the “Medical Records Request” form when the previous office requires authorization.

Release Holtzman records elsewhere

Use the separate “Medical Records Release” form when Holtzman needs to send its records to another practice or person.

Confirm the current submission method with the office.

Patient’s legal name and date of birth
Previous names when relevant
Specific date range
Complete record or selected documents
Receiving person or practice
Correct fax or delivery destination
Patient or representative signature
Supporting authority documents when required
Use the correct form direction. A request that brings records into Holtzman is different from an authorization that releases Holtzman’s records out to another practice.
Open official policies and record forms Email the administrative team
Brookline arrival planning

Parking and Beacon Street arrival tips

Allow time to find Suite 6B

1180 Beacon Street is a multi-office medical building. Enter early enough to find the correct elevator, floor and suite.

Do not assume street parking is free

Brookline publishes paid metered parking in commercial areas, including Beacon Street and Coolidge Corner.

Check Red Sox home-game timing

Brookline applies special Beacon Street meter rules on Red Sox home-game days. Allow extra travel and parking time.

Useful Brookline parking rules to check before the appointment
Parking issue Town information Practical action
Standard meters Brookline currently lists many meters at $2 per hour. Check the meter’s time limit before entering the building.
Residential streets Residential side streets generally carry a two-hour limit that is enforced. Do not rely on a long medical visit fitting within an uncertain side-street limit.
Red Sox home games Special rates and time rules apply to parts of Beacon Street. Check the game schedule and leave extra time.
Arrival buffer: New patients should plan additional time for parking, finding Suite 6B, insurance verification and registration. Late-arrival rules are strict enough that a parking delay can become a $50 no-show problem.
Brookline office map

Map to Holtzman Medical Group

Holtzman Medical Group
1180 Beacon Street, Suite 6B
Brookline, MA 02446
Phone: 781-770-4064
Fax: 781-682-6157
Ten practical answers

Holtzman Medical Group frequently asked questions

Where is Holtzman Medical Group?

The office is at 1180 Beacon Street, Suite 6B, Brookline, Massachusetts 02446. The phone number is 781-770-4064.

What are Holtzman Medical Group’s hours?

Primary care operates Monday through Friday and closes at 5 p.m. Official pages show both 8:30 and 9 a.m. opening times, so use your appointment confirmation. Urgent care is listed Saturday from 9 a.m. to 5 p.m.

Can I walk into Holtzman urgent care?

Yes. Saturday urgent-care walk-ins are welcome, and patients may also reserve a time online.

What conditions does urgent care treat?

The clinic lists respiratory illness, strep, sinusitis, eye and ear problems, urinary symptoms, skin infections, minor injuries, cuts, sprains, strains and other non-emergency concerns.

What can I do in the patient portal?

The Athenahealth portal supports available results, refill requests, appointments, messages, forms and account information. Select Holtzman Medical Group on the portal landing page.

How long should I allow for a refill?

Holtzman asks patients to allow up to 72 business hours. Use the portal or call 781-770-4064, option 6.

When will laboratory results appear?

Providers may take up to five to seven business days after the practice receives the completed results to review and publish them.

Does Holtzman accept my insurance?

The practice lists many major commercial plans, Medicare Part B and Tricare, but generally does not accept MassHealth plans or most ACO and MCO products. Verify the exact product before the appointment.

What is the no-show fee?

A late cancellation, missed appointment or qualifying late arrival may result in a $50 charge that insurance does not cover. Cancel by phone at least 24 hours ahead.

How do I send my old medical records?

Ask the former PCP to fax the complete record to 781-682-6157. When authorization is required, complete Holtzman’s records-request form and upload it through the portal or email it to admin@holtzmanmedical.org.

Final live actions

Official Holtzman Medical Group patient tools

The important patient instructions are included above. Use the official systems below when you are ready to complete a live appointment, portal login or form download.

Schedule primary care Reserve urgent care Patient portal Provider directory Insurance information Policies and forms Official practice FAQ
Independent patient-information notice:

USMedicalGroup.org is not Holtzman Medical Group. This article cannot schedule care, access a portal account, diagnose a condition, approve a refill, verify insurance payment or transfer medical records.

Providers, office hours, insurance participation, urgent-care services and patient procedures can change. Confirm time-sensitive information directly with the Brookline office. Call 911 for a medical emergency.

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