Inland Empire patient guide · Doctors, MyChart, urgent care, records and insurance
Use Beaver Medical Group’s New Optum System Without Opening the Wrong Portal
The Southern California Beaver Medical Group is now presented as Optum, formerly Beaver Medical Group. The care network serves Inland Empire communities through primary care, pediatrics, specialty care, urgent-care access, virtual visits and senior-care services.
This guide explains the name change, how to find a doctor, which portal to use, where to go for same-day care, how referrals and insurance work, how to pay a bill and how to obtain medical records.
INLAND EMPIRE CARE ROUTE
MYCHART · PROVIDER · LOCATION
CORRECT SYSTEM FOUND
Name-change alert:
Southern California patients should now look for the Optum name. Older records, bookmarked pages, portal screens or insurance documents may still use Beaver Medical Group.
Emergency symptoms require emergency care.
Call 911 or go to the nearest emergency department for chest pain, severe breathing difficulty, stroke warning signs, major trauma, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Current name
Optum, formerly Beaver Medical Group.
Primary region
Southern California’s Inland Empire.
Established
Beaver Medical Group dates to 1945.
Start with the correct patient task
Which Beaver Medical Group service should you use?
ROUTINE OR ONGOING CARE
Primary care
Use a family medicine, internal medicine or pediatric provider for preventive care, chronic conditions, medication monitoring, referrals and symptoms that do not require immediate treatment.
Best first step: search for a primary care doctor, verify insurance and call the listed clinic.
NON-EMERGENCY CARE NEEDED SOON
Urgent or virtual care
Use an in-network urgent-care center or same-day virtual visit when the regular doctor is unavailable and the condition is not an emergency.
Examples include cough, fever, minor cuts, mild burns, sprains, strains and common rashes.
SERIOUS OR LIFE-THREATENING
Emergency department
Call 911 or use the nearest emergency department when delay could cause death, disability or permanent harm.
Do not wait for a portal reply or nurse callback during a medical emergency.
Practical care rule:
Start with your primary doctor when possible. Use urgent or virtual care for a non-emergency problem that cannot wait. Use emergency services for serious warning signs.
Avoid the wrong clinic and portal
Two organizations use the Beaver Medical Group name
Southern California
Current identity: Optum, formerly Beaver Medical Group
Region: Inland Empire, including Riverside and San Bernardino County communities
Patient system: Optum California and the appropriate Optum MyChart account
Legacy care number: 909-793-3311
San Antonio, Texas
Identity: An independent wellness and primary-care practice using Beaver Medical Group
Address: 7541 US Highway 87 East, Suite 1, San Antonio, TX 78263
Phone: 210-648-9900
Website: beavermedicalgrp.com
Before entering health or payment information:
Compare the state, doctor name and office address shown on your appointment notice or bill. California patients should not use the San Antonio forms, and Texas patients should not use the Optum California portal.
Formerly Beaver Medical Group
What changed when Beaver Medical Group became Optum?
What patients may notice
- Optum logos on clinic pages and patient tools
- Provider searches moving to Optum websites
- Optum MyChart or Optum App instructions
- Optum branding on bills and support pages
- Some legacy pages still displaying Beaver Medical Group
What patients should verify
- The doctor still practices at the expected location
- The clinic still accepts the exact insurance network
- The correct portal is connected to the doctor
- The bill belongs to the correct visit and patient
- An old bookmark has not redirected to a general Optum page
Do not create a second portal account unnecessarily.
First try your existing username, use the recovery option or call the doctor’s office. Duplicate accounts can separate results, messages and appointment information.
Provider-search workflow
How to find a Beaver Medical Group doctor
Start with the type of care
Choose primary care, family medicine, internal medicine, pediatrics or the required specialty.
Search by ZIP code or city
Use your home, work or preferred clinic area to find practical options.
Apply useful filters
The legacy Beaver provider search can filter by specialty, doctor gender and languages such as English, Spanish, Arabic, Korean, Mandarin, Tagalog and Vietnamese.
Open the provider profile
Check each listed location, phone number, specialty and new-patient status.
Verify appointment availability
A provider appearing in the directory does not guarantee that the provider has an immediate opening.
Verify insurance twice
Confirm with the clinic and with the member-services number on the insurance card.
Ask whether a referral is needed
HMO and some managed-care products commonly require primary-care coordination.
New-patient call script
“I am looking for a new [primary care or specialty] doctor. My plan is [full insurer, product and network name]. Is Dr. [name] accepting new patients under that exact plan at this location? What is the earliest appointment, and do I need a referral or authorization?”
Choose by service, not distance alone
How to find the correct Beaver Medical Group location
Former Beaver Medical Group care is concentrated in Southern California’s Inland Empire. Provider and facility information can change as offices are renamed, combined or moved into Optum’s broader California directory.
Confirm the doctor practices at that exact address
Check the building name, suite and floor
Confirm that the location offers the required service
Verify parking and accessibility information
Ask whether laboratory or imaging is in the same building
Check current hours before evening or weekend travel
Common Inland Empire search areas
Redlands
A central area for former Beaver providers, including the Fern Cajon clinic.
Highland
Search by ZIP code and specialty because services can differ by office.
Yucaipa and Beaumont
Confirm whether the doctor, laboratory or specialist is available locally.
Colton and surrounding cities
Use the live directory for the latest clinic and provider details.
Do not rely on an old Beaver address from a search result.
Open the current provider profile or call the office. Rebranding and office changes may not update across every directory at the same time.
Appointment workflow
How to schedule and prepare for an appointment
Identify the correct doctor and location
Use the current directory rather than calling the first office carrying the Beaver name.
Check online scheduling
Established patients may see available appointments in the correct MyChart account.
Call the clinic when online scheduling is unavailable
Certain visit types, new-patient appointments and specialty services may require staff scheduling.
State the purpose accurately
Explain whether the appointment is preventive, a new problem, a chronic-condition follow-up, medication management or a specialist consultation.
Confirm insurance and referral status
Provide the full network name printed on the insurance card.
Ask about preparation
Confirm whether fasting, medication changes, forms, images or outside records are required.
Save the exact arrival details
Record the address, suite, parking route, check-in time and cancellation instructions.
Appointment-confirmation script
“I am scheduled with Dr. [name] on [date]. Please confirm the exact Optum location and suite, arrival time, insurance referral status, forms I should complete and whether I need fasting or medication instructions.”
MyChart and Optum App
How to use the correct Beaver Medical Group patient portal
Optum California uses different portal options depending on the medical group and provider. The official portal page tells patients to use the option associated with their doctor and to check the billing statement or call the office when uncertain.
AP
Appointments
Schedule eligible visits and review past or upcoming appointment details.
M
Messages
Send routine, non-emergency questions to the doctor or care team.
R
Results
Review available laboratory and imaging results with provider comments.
Rx
Prescription requests
Request eligible refills or renewals without a separate phone call.
$
Billing
Review or pay eligible balances when the account is connected.
H
Health information
See medicines, health history and selected medical records.
Portal troubleshooting
Your old Beaver login no longer works
Use the username-recovery option or ask the doctor’s office which current Optum portal is connected to the chart.
The doctor does not appear
You may have entered a general Optum portal instead of the medical-group-specific account.
A result is missing
Confirm that the test was ordered and completed under the same patient chart.
A family member needs access
Ask about official proxy access rather than sharing the patient’s password.
Your telephone or email changed
Ask the clinic to update the chart before repeating password-reset attempts.
The appointment type is unavailable
Call the clinic because not every doctor or visit can be booked online.
Do not send urgent symptoms through MyChart.
Portal messages are not guaranteed to be reviewed immediately.
Care when the doctor is unavailable
Urgent, virtual and after-hours care options
Primary doctor
Best for ongoing conditions, preventive care, known medical history, referrals and medication coordination.
Urgent or virtual care
Appropriate for many non-emergency illnesses and minor injuries when the primary doctor cannot see you soon enough.
Emergency department
Required for severe, dangerous or potentially disabling symptoms.
Choose the care level based on severity
| Situation |
Suggested care |
Reason |
| Medication review or chronic-condition follow-up |
Primary doctor |
The doctor knows the medical history and coordinates long-term care. |
| Cough, fever, mild rash or urinary symptoms |
Primary, virtual or urgent care |
Choice depends on severity, availability and required examination. |
| Minor cut, burn, sprain or possible simple fracture |
Urgent care |
Many centers can assess minor injuries and obtain basic imaging. |
| Chest pain, stroke signs or severe breathing difficulty |
911 or emergency department |
These symptoms may require immediate hospital treatment. |
Former Beaver patient advice line:
The legacy provider site directs Optum clinic patients to call
909-793-3311, TTY 711, for nurse advice at any time.
Care available through Optum California
Beaver Medical Group services explained in plain English
Care type, purpose and scheduling question
| Care type |
What it is for |
What to confirm |
| Family medicine |
Routine and preventive care for patients across multiple life stages. |
Age range, new-patient status and insurance network. |
| Internal medicine |
Adult primary care and coordination of complex or chronic conditions. |
Whether the doctor accepts the exact plan and new adult patients. |
| Pediatrics |
Preventive, developmental and illness care for children. |
Age range, vaccination records and same-day illness availability. |
| Specialty care |
Conditions requiring focused expertise, chronic-disease management or outpatient procedures. |
Referral, authorization, specialist location and records required. |
| Urgent care |
Non-life-threatening illness or injury when the doctor is unavailable. |
Hours, network participation, age limits and onsite imaging. |
| Virtual care |
Video evaluation for appropriate problems from home or work. |
Whether the condition can be evaluated without an in-person exam. |
| Senior care |
Annual Wellness Visits, preventive planning, in-home care and care coordination. |
Medicare plan participation and whether the visit is an AWV or full physical. |
Annual Wellness Visit distinction:
A Medicare Annual Wellness Visit focuses on prevention and health planning. It is not automatically the same as a head-to-toe physical or a visit for a new medical problem.
Prevent check-in and treatment delays
What to bring to a Beaver Medical Group appointment
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Medication bottles or a complete medication list
Allergy and reaction information
Recent outside laboratory and imaging reports
Hospital or urgent-care discharge paperwork
Name and location of the preferred pharmacy
Completed forms or questionnaires
Written questions in priority order
Information that helps the doctor understand a new symptom
1
When it started
Write down the date, time and what was happening when the symptom began.
2
How it changed
Explain whether it is improving, worsening, spreading or returning.
3
What you tried
List medicines, home treatments and whether they helped.
HMO and managed-care workflow
How specialist referrals and prior authorization work
HMO patients generally select a medical network and primary care doctor who coordinate specialist care. PPO patients often have more freedom to schedule specialists, but network and authorization rules may still affect cost and coverage.
Discuss the problem with primary care
Explain symptoms, previous treatment and why specialist evaluation may be needed.
Confirm the referral was submitted
A recommendation in the visit summary is not always the same as an approved authorization.
Wait for network processing
The medical group or insurer may review the specialty, provider and requested service.
Read the authorization carefully
Check the doctor, location, service, visit count and expiration date.
Schedule with the approved office
Do not substitute a different specialist unless the authorization is updated.
Transfer the useful records
Send relevant notes, test results and imaging so the specialist can act at the first visit.
Referral-status script
“My doctor submitted a referral for [specialty] on [date]. Has it been approved? Which provider and location are authorized, how many visits are included, when does it expire, and may I schedule now?”
Patient-support help:
Optum California representatives can check on specialist referrals and help patients choose or change doctors at
877-267-8861.
Verify the exact product and network
Insurance accepted by Optum, formerly Beaver Medical Group
Optum California works with many insurance organizations, but participation varies by county, clinic, doctor, medical network and service. A company name alone does not prove that a specific product is accepted.
Major plan categories listed by Optum California
| Plan category |
Examples currently listed |
What patients must verify |
| Commercial HMO |
Aetna, Anthem Blue Cross, Blue Shield, Cigna, Health Net and UnitedHealthcare. |
Chosen medical network, assigned primary doctor and referral rules. |
| PPO or EPO |
Aetna, Anthem, Blue Shield, Cigna, Health Net, TRICARE, TriWest and UnitedHealthcare. |
Provider network, deductible, out-of-network cost and authorization. |
| Covered California |
Ambetter from Health Net and selected Blue Shield products. |
County, product, network and provider participation. |
| Medi-Cal |
IEHP, Molina and selected county-specific products. |
Assigned medical group and primary care provider. |
| Original Medicare |
Original Medicare and many supplement products. |
Doctor participation and whether another insurer is primary. |
| Medicare Advantage |
Alignment, Anthem, Blue Shield, Health Net, Humana, SCAN, UnitedHealthcare and WellCare. |
County availability, medical group assignment and referral rules. |
| Dual-eligible products |
Selected Medicare and Medi-Cal D-SNP plans, including IEHP Dual Choice. |
Inland Empire availability and assigned network. |
Directory appearance is not coverage confirmation.
Optum states that provider-search tools are informational and may not show every current provider, location or service. Call the health plan and clinic before receiving care.
Insurance-verification script
“My plan is [full product and network name]. Is Dr. [name] at [exact Optum location] in network for [visit, test or procedure]? Do I need a primary-care referral or prior authorization, and what amount may I owe?”
Payment policy:
Optum California lists checks, Visa, Mastercard, American Express, Discover and automatic bill pay. Cash is generally not accepted except at urgent-care locations.
Match the bill before paying
How to review and pay a Beaver Medical Group bill
Check the organization name
A current bill may use Optum even when the visit was scheduled through a former Beaver office.
Match the patient and service date
Verify the name, doctor, location and visit date.
Compare the explanation of benefits
Check the insurer’s allowed amount, payment, adjustment and patient responsibility.
Locate the correct payment identifier
Online payment may require the 12-digit Bill ID printed at the top of the statement.
Question mismatched details
Contact the office when the statement shows the wrong insurer, provider or service.
Save proof of payment
Download or screenshot the receipt and note the account or Bill ID.
Use the instructions on your own statement.
Optum California publishes different payment routes for different counties and visit dates. Inland Empire patients should not automatically use a Los Angeles or Orange County payment option.
Billing-question script
“I am calling about the bill for service date [date]. My Bill ID or account number is [number]. Please explain the original charge, insurance payment, adjustment and patient balance, and tell me whether the claim needs correction or reprocessing.”
Portal access and formal transfer
How to obtain Beaver Medical Group medical records
View available records yourself
The correct MyChart account may contain health history, medication information, test results, clinical notes and visit details.
Send records to another provider
Complete the official Optum records request or authorization form when records must be transferred outside the connected system.
Identify the exact records needed
Choose a date range and record type instead of requesting the entire chart without a reason.
Complete the records-request form
Include the patient’s legal name, date of birth, contact information and recipient.
Name the specific office holding the records
Use the former Beaver or current Optum location connected to the care.
Ask whether images require a separate request
Imaging reports and the actual image files are not always delivered together.
Use an authorized signer
A parent, guardian or representative may need supporting legal documentation.
Confirm receipt before the new appointment
Ask the receiving office whether the documents are readable and complete.
Support option:
Optum California patient support can help patients transfer or obtain medical and prescription records at
877-267-8861.
Refills, test results and follow-up
What to do after a Beaver Medical Group appointment
You need a routine refill
Request it through MyChart before the medication runs out and confirm the correct pharmacy.
The medication has no refills
The doctor may require an appointment, laboratory monitoring or a new prescription.
A result is marked abnormal
A high or low flag does not explain the clinical importance. Wait for provider interpretation unless urgent symptoms require immediate care.
A result is missing
Confirm the test date, ordering doctor and whether it was completed inside or outside Optum.
A specialist has not called
Check whether the referral was approved and sent to the correct office.
Symptoms are worsening
Call the care team, use nurse advice or seek urgent or emergency care based on severity.
Result follow-up script
“I completed [test] on [date] for Dr. [name]. The portal shows [result or no result]. Has the provider reviewed it, and do I need treatment, another test or a follow-up appointment?”
Nonmedical patient help
What Optum California patient support can handle
Patient-support representatives answer insurance, billing and other nonmedical questions. They can also help patients choose or change a doctor, update personal information, check a specialist referral and transfer medical or prescription records.
D
Doctor and location help
Find an appropriate provider or office and clarify directory information.
I
Insurance and billing
Get help identifying the right department for a network or statement question.
R
Records and referrals
Check referral status or obtain help with medical and prescription records.
Call the doctor’s office for medical questions.
General patient-support representatives handle administrative help, not diagnosis or time-sensitive treatment decisions.
Local Inland Empire shortcuts
Practical tips that can prevent delays and repeat trips
01
Search both names
Use “Optum” and “formerly Beaver Medical Group” when checking a doctor, address or bill.
02
Verify the county and state
A separate San Antonio practice uses the same Beaver Medical Group name.
03
Use the full insurance network
The insurance-company name alone does not confirm access to an Optum doctor.
04
Check the suite
Large medical buildings may contain several Optum departments with separate check-in desks.
05
Confirm the portal first
A general Optum login may not be connected to the former Beaver physician’s chart.
06
Carry outside records
Bring recent urgent-care, hospital, laboratory and imaging documents to the follow-up visit.
07
Read the authorization
Confirm the specialist, location and expiration date before receiving HMO care.
08
Match the Bill ID
Do not pay from an email link until the patient, service date and statement details match.
09
Call before urgent-care travel
Hours, age limits, imaging and insurance participation can vary by location.
Representative former Beaver location
Optum Redlands Fern Cajon location map
Optum – Redlands Fern Cajon
2 West Fern Avenue
Redlands, CA 92373
Phone: 909-793-3311
This is one Optum location associated with former Beaver Medical Group care, not the address for every doctor.
Confirm the location and suite shown on your provider profile or appointment notice before traveling.
Ten patient questions answered
Beaver Medical Group frequently asked questions
Is Beaver Medical Group now called Optum?
Yes. The Southern California organization is now presented as Optum, formerly Beaver Medical Group. Older records and portal pages may still display Beaver Medical Group.
Is the San Antonio Beaver Medical Group part of Optum?
The San Antonio practice at 7541 US Highway 87 East is a separate organization with its own providers, forms, website and phone number.
How do I find a former Beaver Medical Group doctor?
Use the current provider directory and search by doctor, specialty, city or ZIP code. Confirm new-patient availability and insurance directly with the clinic.
How do I schedule an appointment?
Use the correct MyChart account when online scheduling is offered or call the doctor’s listed clinic. Patient support can help locate a provider at 877-267-8861.
Which patient portal should I use?
Use the portal connected to your specific provider. Check the billing statement, appointment notice or doctor’s office when you are unsure.
Can I speak with a nurse after hours?
The legacy Beaver provider site directs Optum clinic patients to call 909-793-3311, TTY 711, for 24-hour nurse advice.
Does Optum offer urgent care for former Beaver patients?
Yes, patients can search for in-network urgent-care options for non-life-threatening problems. Confirm the location, hours and insurance before arrival.
Does Beaver Medical Group accept my insurance?
Optum accepts many HMO, PPO, EPO, Medicare, Medicare Advantage, Covered California and Medi-Cal products, but acceptance varies by provider and location.
How do I request my records?
Use MyChart for available records or complete the official records request form when information must be sent elsewhere. Patient support can help at 877-267-8861.
How do I pay my medical bill?
Follow the instructions and Bill ID on your statement or use the Optum California bill-pay page to identify the correct payment route.
Final live actions
Official Beaver Medical Group and Optum patient tools
The important patient rules are explained above. Use these official tools when you are ready to complete a live doctor search, portal login, payment, records request or insurance check.
