How do I find a Western Washington Medical Group doctor?

Use the official WWMG provider directory and search by provider name, specialty or clinic. After finding a possible provider, confirm the office location, new-patient availability, referral requirements and participation in your exact insurance plan.

How do I make a WWMG appointment?

Primary care appointments may be requested through the official online appointment form or by contacting the clinic directly. Specialist appointments are generally scheduled through the individual specialty office using the phone number listed on that specialty page.

Does Western Washington Medical Group accept walk-ins?

WWMG states that its primary care clinics offer a limited number of same-day appointments but are not currently accepting walk-ins. Patients should call the clinic before traveling to reserve an available same-day appointment.

What is the Western Washington Medical Group patient portal?

WWMG uses Epic MyChart as its patient portal. The group moved from EZAccess to MyChart on February 17, 2024. Patients may need to request older records that did not transfer to MyChart.

Can WWMG charge for a MyChart message?

Yes. Since April 1, 2025, a message requiring more than five minutes of a provider's clinical time may be billed. WWMG lists possible insurance-based patient charges of 5 to 155 dollars and self-pay rates of 25 to 120 dollars. Brief replies, scheduling, routine refills and qualifying postoperative follow-up messages are not expected to be charged.

How do I pay a Western Washington Medical Group bill?

First find the date of service on the statement. Services on or before February 16, 2024 use the older payment route. Services on or after February 17, 2024 are paid through MyChart or the current guest-payment option. Patients with several service dates may need more than one payment.

Does WWMG accept Medicare and Medicaid?

WWMG lists Medicare, Medicaid and several Medicare Advantage and Apple Health managed-care products. Participation differs by provider and clinic. Some plans are limited to specialists or Whitehorse Family Medicine, so patients should verify their exact product before care.

How do I request Western Washington Medical Group records?

Identify the specific WWMG clinic that holds the records, complete the official release form and fax, mail or deliver it to that clinic. WWMG asks patients to allow up to two weeks for processing and to contact the clinic directly for urgent requests.

Western Washington Medical Group 2026: MyChart & Doctors Western Washington Medical Group 2026: MyChart & Doctors

Q: What is Western Washington Medical Group?

Western Washington Medical Group, commonly called WWMG, is a locally owned and provider-run medical group serving North Puget Sound communities. It reports more than 100 providers in primary care and more than 20 specialty areas across Snohomish, Skagit, Island and Whatcom counties.

Q: Does Western Washington Medical Group still offer telehealth?

Telehealth is no longer offered by most WWMG clinics. The group states that Medicare and commercial insurers stopped paying for most telehealth services beginning October 1, 2025, so most appointments now need to be completed in person.

North Puget Sound patient guide · Primary care, specialists and MyChart

Navigate Western Washington Medical Group Without Calling the Wrong Department

Western Washington Medical Group, often shortened to WWMG, is a locally owned and provider-run medical group serving communities from the Bothell area north toward Bellingham. Its network includes family medicine, same-day primary care, diagnostic services, surgery and more than 20 medical specialties.

This guide explains the complete patient journey: how to find a provider, request an appointment, use MyChart, avoid a bill-payment mistake, verify insurance, prepare clinic-specific forms and send a medical-record request to the correct office.

Find a WWMG provider Open MyChart Choose the right care

Medical emergency: Do not use an appointment form, contact form or MyChart message for chest pain, severe breathing difficulty, stroke symptoms, uncontrolled bleeding, loss of consciousness, a serious injury or another potentially life-threatening problem. Call 911 or go to the nearest emergency department.

Provider network

More than 100 primary and specialty care providers.

Specialty depth

More than 20 medical and diagnostic specialty areas.

Service region

Snohomish, Skagit, Island and Whatcom counties.

Patient portal

Epic MyChart, supported through MultiCare.

Information review

Official patient details checked August 1, 2026.

Start with the correct care path

Which Western Washington Medical Group service should you use?

PRIMARY CARE Routine, preventive or ongoing care

Use a family medicine clinic for checkups, screenings, immunizations, common illnesses, mental-health support, medication monitoring and long-term conditions.

Best for: preventive visits, chronic care, routine refills, referrals and health concerns that can wait for an office appointment.

SAME-DAY PRIMARY CARE Non-emergency problem needing prompt attention

Several WWMG family medicine clinics reserve a limited number of same-day appointments. These are scheduled visits, not open walk-in clinics.

Best for: minor illness or injury when a primary care provider can safely evaluate the problem that day.

SPECIALIST OR EMERGENCY CARE Complex condition or serious symptoms

Use a WWMG specialist for condition-specific evaluation. Call 911 or use an emergency department when delay could cause serious harm.

Specialist care may require a referral, previous records, diagnostic testing or insurance authorization.

Practical sequence: Contact your regular clinic first, ask whether a same-day slot is appropriate, use an outside urgent care when the clinic cannot safely see you, and use emergency services for life-threatening symptoms.

Local medical network

What Western Washington Medical Group provides

WWMG began in Everett in the early 1990s and remains owned and run by its participating providers. The group reports more than 100 clinicians in more than 20 specialty areas serving patients across the North Puget Sound region.

Primary care

Family medicine for children, adults and older patients, including preventive care, acute illness, mental-health support and chronic-condition management.

Specialty care

Cardiology, pulmonary medicine, gastroenterology, orthopedics, endocrinology, rheumatology, nephrology, ENT, sleep medicine and other specialty services.

Testing and procedures

Imaging, X-ray, MRI, CT, ultrasound, mammography, endoscopy, sleep testing, laboratory services and outpatient surgery.

Do not call the administration office for patient care: The Everett administration office cannot access appointment scheduling, billing details or medical records. Contact the treating clinic or the appropriate patient department instead.

North Puget Sound coverage

Western Washington Medical Group locations and service areas

WWMG lists patient services across Snohomish, Skagit, Island and Whatcom counties. Primary care is concentrated in Everett, Lynnwood, Marysville, Snohomish and Arlington, while specialty appointments also extend north to Anacortes and Bellingham.

Major WWMG communities and commonly listed services
Community	Care commonly listed	Before traveling
Everett	Family medicine, cardiology, gastroenterology, rheumatology, imaging, ENT, allergy, audiology, psychology, podiatry, orthopedics, endoscopy and surgery.	Everett has several separate buildings and suites. Confirm the exact street and suite.
Lynnwood	Lake Serene family medicine, same-day appointment options, laboratory and X-ray services.	Call ahead because same-day capacity is limited.
Marysville	Marysville Family Medicine and Grove Street Family Clinic.	The two practices use different addresses, phone numbers and patient forms.
Snohomish	Family medicine, selected same-day appointments and cardiology.	Confirm whether the appointment is primary care or cardiology.
Arlington	Whitehorse Family Medicine, obstetric care and laboratory services.	Check the appointment type and whether a referral or order is required.
Mukilteo	Endocrinology.	Specialty appointments may require outside records and recent laboratory results.
Edmonds	Pulmonary and sleep medicine.	Confirm whether the visit, sleep test or equipment service occurs at the same address.
Anacortes and Bellingham	Selected pulmonary, sleep and cardiology appointments.	Provider schedules may be limited to particular days or rotating clinics.

Confirm the provider’s current office

Save the street address and suite

Check the clinic’s individual hours

Verify parking and building access

Confirm your insurance at that clinic

Ask whether an order or referral is required

Search current WWMG locations

Provider search

How to find the right Western Washington Medical Group doctor

Start with the medical need Choose primary care for routine and ongoing care or identify the specialist connected to the condition, test or referral.

Search by provider or specialty Use the official directory to search a clinician’s name or review all providers in a specialty.

Check every listed location Some WWMG clinicians see patients at more than one clinic. Confirm which office handles the appointment type you need.

Ask whether the provider accepts new patients Directory inclusion does not guarantee that a new-patient appointment is currently available.

Verify the provider’s role WWMG includes physicians, advanced registered nurse practitioners and physician assistants. Review credentials and specialty information.

Confirm your exact insurance product Give the clinic and insurer the full network name printed on the member card.

Ask about referral requirements A provider may accept your insurance while your plan still requires a primary care referral or prior authorization.

Provider-verification call script

“I would like to schedule with [provider or specialty]. I am a [new/existing] patient and my plan is [full plan and network name]. Is the provider accepting patients, which office handles this service, and do I need a referral, authorization or recent medical records?”

Open the provider directory Browse specialties

Appointment workflow

How to request a WWMG primary care or specialist appointment

PRIMARY CARE Use the appointment form or call the clinic

WWMG provides an online request form for primary care. The clinic may contact you to confirm availability, provider choice and insurance details.

An online request is not a confirmed appointment until the clinic responds.

SPECIALTY CARE Contact the specialty office directly

Open the specialty page and use the listed phone number. Ask whether the office requires a referral, chart notes, imaging or laboratory results.

Calling the administration office will not schedule a specialist visit.

RESCHEDULING Call at least 48 hours ahead

WWMG asks patients to contact the scheduled clinic at least 48 hours before the visit when rescheduling is necessary.

Individual departments may have additional no-show or cancellation policies.

Information to keep ready

Patient’s full legal name and birth date

Current phone number and email

Provider or specialty requested

Reason for the appointment

Insurance company and exact plan

Primary care provider or referring clinician

Referral or authorization number

Preferred locations and appointment times

Privacy warning: Do not place emergency symptoms, full medical histories, Social Security numbers or unnecessary sensitive health information in a general web contact form.

Submit an official appointment request Find clinic contact instructions

Prompt non-emergency care

How Western Washington Medical Group same-day appointments work

WWMG is not currently accepting walk-ins for primary care. Same-day appointment capacity is limited. Call before traveling and wait for the clinic to reserve a time.

WWMG clinics listed with same-day appointment options
Clinic	Published contact and hours	Address
Lake Serene Clinic	425-742-9119 Monday-Friday, 8 a.m.-8 p.m.; closed weekends and holidays	3501 Shelby Road, Suite B, Lynnwood, WA 98087
Snohomish Family Medicine	360-568-1554 Monday-Thursday, 8 a.m.-6 p.m.	629 Avenue D, Snohomish, WA 98290
Everett Family Medicine	425-317-8025 Monday-Friday, 8 a.m.-5 p.m.	4225 Hoyt Avenue, Everett, or 12728 19th Avenue SE, 3rd Floor, Everett
Grove Street Family Clinic	360-653-3500 Monday-Thursday, 8 a.m.-5 p.m.	1630 Grove Street, Marysville, WA 98270
Whitehorse Family Medicine	360-435-2233 Monday-Friday, 8 a.m.-6 p.m.	875 Wesley Street, Suite 250, Arlington, WA 98223

A same-day slot is available Confirm the arrival time, provider, address, insurance and whether testing is available at that clinic.

No same-day slot is available Ask whether another WWMG primary care clinic has capacity or whether an outside urgent care is appropriate.

The problem is not life-threatening An urgent care such as Indigo Health may be an alternative when WWMG cannot see you promptly.

The symptoms are severe or rapidly worsening Call 911 or use the nearest emergency department rather than waiting for an office opening.

Check current same-day options

Primary and specialty care

Western Washington Medical Group services explained

Service, purpose and what to confirm before scheduling
Service	What it commonly covers	Preparation question
Family medicine	Preventive care, common illness, mental-health support, medication management and chronic conditions.	Is the provider accepting new patients and your insurance product?
Cardiology	Heart symptoms, cardiovascular risk, diagnostic testing and heart-condition management.	Do you need a referral, ECG, prior cardiac records or imaging?
ENT, allergy and audiology	Ear, nose, throat, allergy, hearing and balance concerns.	Will the appointment involve allergy testing or a hearing evaluation?
Endocrinology	Hormone, thyroid, diabetes and metabolic conditions.	Which recent laboratory results and medication records are required?
Gastroenterology and endoscopy	Digestive conditions, colonoscopy, upper endoscopy and related procedures.	Which preparation instructions apply and where will the procedure occur?
Imaging	MRI, CT, ultrasound, X-ray, mammography and other diagnostic imaging.	Is an order or authorization required, and are fasting or contrast instructions involved?
Nephrology	Kidney disease, abnormal kidney tests, dialysis-related care and blood-pressure concerns.	Which laboratory results and outside nephrology records should be sent?
Orthopedic, sports, spine and hand	Bone, joint, muscle, sports, spine, hand and surgical concerns.	Bring previous X-rays, MRI images, reports and therapy history when requested.
Pulmonary and sleep medicine	Lung disease, asthma, breathing tests, sleep disorders, sleep studies and CPAP care.	Is the appointment for a consultation, test, equipment service or follow-up?
Rheumatology	Inflammatory, autoimmune and complex musculoskeletal conditions.	Which referral notes, laboratory reports and imaging should arrive before review?
Psychology	Behavioral and psychological evaluation and treatment.	Verify privacy forms, insurance benefits and record-release requirements.
Surgery center	Selected outpatient procedures performed in a dedicated surgical setting.	Review fasting, medication, transportation and postoperative instructions.

Referral shortcut: When another clinician refers you, ask for the exact WWMG department, provider, fax number and records sent. “WWMG specialist” is not specific enough because departments use different offices and record routes.

Prevent check-in delays

What to prepare before a Western Washington Medical Group visit

Government-issued photo identification

Current primary and secondary insurance cards

Referral or authorization when required

Medication list with dose and frequency

Allergy and medication-reaction list

Recent outside test results and records

Preferred pharmacy name and location

Copay or expected patient payment

Written symptom timeline and questions

Legal representative documents when applicable

Clinic-specific forms matter

WWMG does not use one identical packet for every department. Primary care, endocrinology, gastroenterology, nephrology, pulmonary, sleep medicine, rheumatology, orthopedics and other specialties publish different registration, history, financial and consent forms.

Choose the exact clinic

Do not complete a similarly named form for another WWMG department.

Read preparation instructions

Procedure, imaging, sleep and specialty visits may require additional preparation.

Arrive early when needed

Lake Serene asks patients completing forms at reception to arrive about 15 minutes early.

Open clinic-specific patient forms

Current patient portal

How the Western Washington Medical Group MyChart portal works

Portal transition: WWMG moved from EZAccess to MyChart on February 17, 2024. Older information that did not transfer must be requested through the medical-record process.

Review health information

Access information that has been released into the electronic medical record.

Send routine messages

Contact the care team about non-emergency questions, understanding that replies may take several days.

Request routine refills

Include the medication, strength, instructions and correct pharmacy.

Pay newer bills

Use MyChart for qualifying dates of service on or after February 17, 2024.

Use mobile access

WWMG supports access through the Epic MyChart mobile application.

Get login help

Call the MyChart patient helpline at 844-388-2356.

Do not hang up when support says MultiCare: WWMG explains that MultiCare is its electronic medical-record partner, so the MultiCare support greeting is expected.

Messages are not immediate care: WWMG says MyChart replies may take a few days. Call the clinic for an urgent concern and call 911 for an emergency.

Important portal billing rule

When a WWMG MyChart message may create a charge

Effective April 1, 2025, WWMG may bill for a MyChart message when a provider must spend more than five minutes reviewing the chart and providing clinical advice.

A charge may apply for

Evaluation of a new symptom
Medication changes requiring clinical review
Chronic-condition management
Advice for a flare-up or worsening condition
A response requiring detailed record review

No charge is generally expected for

Routine prescription refill requests
Appointment scheduling
A brief administrative or clinical reply
Follow-up within 90 days of recent surgery

WWMG’s published potential MyChart message costs
Patient situation	Published possible amount	What affects the amount
Message billed through insurance	$5-$155	Insurance benefits, copay, coinsurance and deductible.
Self-pay clinical message	$25-$120	The work and time required for the provider’s response.

Choose the best communication route: Use MyChart for a concern that can wait several days. Call the office when timing matters. Schedule a visit when the problem needs examination, testing or a detailed treatment decision.

Coverage verification

Insurance accepted by Western Washington Medical Group

WWMG lists many commercial, exchange, Medicare, Medicare Advantage, Medicaid, military and occupational plans. Acceptance can differ by provider and clinic, so the insurer must verify the exact combination before treatment.

Never ask only, “Do you accept Kaiser, Regence or Humana?” Read the complete product and network name from the insurance card. Several WWMG contracts apply only to specialists, particular clinics or selected networks.

Major WWMG insurance categories and limitations
Plan category	Plans currently listed	Important limitation
Commercial plans	Aetna, Cigna, First Choice, Humana, Kaiser PPO, LifeWise Preferred, Premera, Regence and UnitedHealthcare.	Provider and clinic participation can vary.
Kaiser commercial	Kaiser PPO; Kaiser HMO CORE and CORE Select.	HMO CORE and CORE Select are listed for WWMG specialists only. Whitehorse Family Medicine is listed for Access PPO.
Regence commercial	Participating Regence products.	WWMG states it is non-participating with Embright, UW ACN and PSHVN networks.
Exchange plans	BridgeSpan RealValue, selected Kaiser specialist coverage, LifeWise Primary and Essentials, and Regence Individual and Family Network.	Marketplace product names must match exactly.
Government plans	Medicare, Medicaid, Tricare, TriWest, US Family Health Plan and Washington Labor & Industries.	Referral, authorization and provider-assignment rules may apply.
Medicare Advantage	Aetna Medicare, Molina Medicare, Providence Medicare, Regence Medicare Advantage, UHC/AARP Medicare Advantage, Wellcare and selected others.	Some products are restricted by clinic or specialty.
Humana Medicare Advantage	Humana Medicare Advantage.	Listed at all clinics except Cardiology.
CHPW Medicare Advantage	Community Health Plan of Washington Medicare Advantage.	Listed for specialists and Whitehorse Family Medicine only.
Kaiser Medicare Advantage	Kaiser Medicare Advantage.	Listed for specialists and Whitehorse Family Medicine only.
Apple Health managed care	CHPW Apple Health, Molina Healthcare of Washington and UHC Community Plan Apple Health.	CHPW is listed for specialists and Whitehorse Family Medicine only, with no Cascade Select plans. Molina Marketplace is not included.

Insurance-verification call script

“My plan is [full product and network], member ID [number]. I am seeing [provider] at [exact clinic] for [visit, test or procedure]. Is this provider and clinic in network for that service? Do I need a referral or prior authorization, and what copay, deductible or coinsurance should I expect?”

Free Medicare help: Washington’s Statewide Health Insurance Benefits Advisors can provide impartial Medicare guidance at 800-562-6900.

Check WWMG’s current insurance list

Use the correct payment route

How to pay a Western Washington Medical Group bill

Check the date of service before paying. WWMG uses different payment routes for services before and after its February 2024 system transition.

Find the date of service This is the date the appointment, test or procedure occurred—not the date the bill was printed.

For service on or before February 16, 2024 Use the older payment option shown on WWMG’s official bill-payment page.

For service on or after February 17, 2024 Pay through MyChart or use the current guest-payment route shown on the official page.

Check whether more than one payment is needed Multiple visits or service dates may exist in different payment systems.

Compare the bill with the insurance EOB Confirm the provider, date, charge, insurance payment, adjustment and patient responsibility.

Central Billing Office

425-740-5398

Use for payment trouble, statement questions or help identifying the correct payment route.

Payment mailing address

WWMG Central Billing
P.O. Box 28170
Portland, OR 97228

Billing-question script

“I am calling about the statement for service date [date]. The provider was [name] and the patient balance is [amount]. Please explain the insurance payment, adjustment and patient responsibility, and confirm which payment system applies to this date.”

Open the official WWMG payment page Call Billing: 425-740-5398

Clinic-specific record routing

How to request Western Washington Medical Group medical records

Identify which clinic created the record WWMG does not use one universal fax destination for every department.

Complete the official release form Enter the patient identity, date range, records requested, recipient and delivery information.

Use the matching clinic route Fax, mail or deliver the request to the clinic listed on WWMG’s records page.

Sign with the correct legal authority The patient normally signs. A guardian or representative should include documents proving authority when required.

Allow up to two weeks WWMG asks patients to wait up to two weeks before contacting the clinic for a status update.

Call the clinic for an urgent request Explain the reason, deadline, recipient and exact records needed.

Primary care medical-record fax and mailing routes
Clinic	Fax	Mailing or delivery address
Everett Family Medicine	425-317-9516	4225 Hoyt Avenue, Suite D, Everett, WA 98203
Grove Street Family Clinic	360-657-3268	1630 Grove Street, Marysville, WA 98270
Lake Serene Clinic	425-787-1055	3501 Shelby Road, Suite B, Lynnwood, WA 98087
Marysville Family Medicine	360-659-7267	4404 80th Street NE, Marysville, WA 98270
Snohomish Family Medicine	360-568-1722	629 Avenue D, Suite 1, Snohomish, WA 98290
Whitehorse Family Medicine	360-435-3966	875 Wesley Street, Suite 250, Arlington, WA 98223

Common specialty medical-record routes
Specialty	Fax	Mailing or delivery address
Cardiology	425-225-2790	12728 19th Avenue SE, Suite 200, Everett, WA 98208
ENT, Allergy and Audiology	425-791-3094	3125 Colby Avenue, Suite J, Everett, WA 98201
Endocrinology	425-374-8896	8423 Mukilteo Speedway, Suite 102, Mukilteo, WA 98275
Gastroenterology and Endoscopy	425-252-9860	4225 Hoyt Avenue, Suite A, Everett, WA 98203
Imaging Center	425-263-8990	3822 Colby Avenue, Suite 100, Everett, WA 98201
Interventional Pain / Physiatry	425-320-1187	12728 19th Avenue SE, Suite 300, Everett, WA 98208
Nephrology	425-258-1944	12728 19th Avenue SE, Suite 300, Everett, WA 98208
Orthopedic, Sports, Spine and Hand	425-317-9118	3726 Broadway Avenue, Suite 201, Everett, WA 98201
Podiatry	425-259-0856	3802 Broadway Avenue, Suite B, Everett, WA 98201
Psychology	425-252-4778	Patients or guardians are instructed to include a copy of the driver’s license with the request.
Pulmonary and Sleep Medicine	425-252-1118	12728 19th Avenue SE, Suite 300, Everett, WA 98208
Gateway Surgery Center	425-374-5161	3726 Broadway Avenue, Suite 206, Everett, WA 98201

Records from a closed WWMG clinic: Requests involving closed Bothell Rheumatology, Diabetes and Nutrition, Infectious Diseases, Neurology, Psychiatry or Urology offices are directed to fax number 360-334-6220.

Possible charges: WWMG states that Washington-authorized record-copy charges may apply, along with a clerical fee and sales tax. Ask about the amount before requesting a large paper chart.

Download the current record form Check available records in MyChart

Important service change

Does Western Washington Medical Group still offer telehealth?

Most WWMG clinics have discontinued routine telehealth appointments. The organization states that Medicare and commercial insurers stopped paying for most telehealth services beginning October 1, 2025.

You previously used video visits Do not assume the next follow-up can be virtual. Ask the clinic whether that provider still offers telehealth for your appointment type.

Travel is difficult Explain the transportation, mobility or distance problem and ask whether another location, scheduling option or covered service is available.

Your insurer says telehealth is covered Confirm that the WWMG provider and appointment type are also offered virtually before scheduling.

You need immediate medical attention A future video appointment is not a substitute for urgent or emergency evaluation.

Review the current telehealth notice

Clinic-entry update

Western Washington Medical Group masking policy for 2026

Effective March 25, 2026, WWMG lists face masks as optional for patients, visitors and staff at its clinics. Disposable masks remain available at clinic front desks for people who choose to wear one.

Policy can change: WWMG ties its masking approach to regional COVID-19, influenza and RSV activity. Check the current notice before visiting during a respiratory-illness surge.

Helpful courtesy: A patient may still choose to wear a high-quality mask, particularly when ill, immunocompromised or concerned about respiratory exposure.

Check the current masking policy

Problem-solving guide

What to do when the WWMG process is not working

No one responded to an appointment form Contact the individual primary care clinic. An online request does not automatically reserve an appointment.

The specialist says no referral arrived Ask the referring office for the fax confirmation, referral date, destination and authorization number.

MyChart does not show an older record Records from before the February 17, 2024 portal transition may need a formal clinic-specific request.

MyChart support says MultiCare Continue with the call. MultiCare is WWMG’s electronic medical-record partner.

Your portal message has no reply WWMG warns that replies may take several days. Call the clinic when the issue is urgent or worsening.

The payment page shows two systems Use the statement’s date of service to select the pre-February 17, 2024 or newer payment route.

The insurer says the provider is not in network Verify the provider, clinic and exact network. Some WWMG contracts cover only specialists or selected clinics.

Your records request has taken over two weeks Call the clinic that received the request and provide the patient name, request date, delivery method and recipient.

Local patient shortcuts

Practical North Puget Sound tips that can prevent wasted trips

Call before same-day care

WWMG does not currently accept primary care walk-ins, even when a clinic offers same-day appointments.

Verify the Everett building

WWMG operates several Everett clinics on Hoyt, Colby, Broadway and 19th Avenue SE.

Do not call administration

The administrative office cannot schedule care, resolve a bill or release medical records.

Ask about portal-message cost

A detailed clinical MyChart response requiring more than five minutes may be billed.

Use the service date

The bill-payment system changes at February 17, 2024—not the statement-printing date.

Send records to the clinic

Each primary and specialty office uses a different medical-record fax or mailing route.

Expect in-person care

Most WWMG clinics discontinued telehealth after insurance-payment changes.

Verify network exceptions

Kaiser, Humana, Regence, CHPW and Apple Health participation can vary by clinic or specialty.

Check forms by department

A family medicine form is not automatically valid for GI, pulmonary, sleep, endocrine or orthopedic care.

Contact the correct department

Western Washington Medical Group phone and address directory

WWMG contacts by patient task
Patient need	Contact	Important limitation
Medical advice or appointment question	Contact the treating clinic directly.	Do not direct clinical questions to administration or billing.
MyChart technical support	844-388-2356	The support greeting may identify MultiCare.
Billing questions	425-740-5398	Use for statements and payment issues, not medical advice.
Medicare insurance counseling	800-562-6900	This is Washington SHIBA, not WWMG scheduling.
Administration office	425-259-4041	The administration office cannot access scheduling, billing or records.
Emergency care	911	Do not wait for a portal or clinic reply.

WWMG Administration Office
1728 West Marine View Drive, Suite 110
Everett, WA 98201
Phone: 425-259-4041

This is an administrative office—not your appointment location. Confirm the exact clinic address shown in your appointment confirmation.

10 patient questions answered

Western Washington Medical Group frequently asked questions

What is Western Washington Medical Group?

WWMG is a provider-owned medical group with more than 100 primary and specialty care providers serving North Puget Sound communities.

How do I find a WWMG doctor?

Search the official provider directory by name or specialty, then confirm the office, new-patient availability, referral requirements and insurance participation.

How do I schedule an appointment?

Use the online request form or contact a primary care clinic directly. For a specialist, call the individual specialty office listed on its official page.

Can I walk into a WWMG clinic for same-day care?

No. WWMG says same-day appointments are limited and primary care clinics are not currently accepting walk-ins. Call ahead to reserve a time.

Which patient portal does WWMG use?

WWMG uses Epic MyChart. It moved from EZAccess to MyChart on February 17, 2024.

Can a MyChart message cost money?

Yes. A message requiring more than five minutes of provider clinical time may be billed. WWMG publishes possible patient charges of $5-$155 through insurance or $25-$120 for self-pay.

How do I choose the correct bill-payment system?

Use the date of service. Services on or before February 16, 2024 use the older payment system. Services on or after February 17, 2024 use MyChart or the current guest-payment option.

Does WWMG accept Medicare and Apple Health?

WWMG lists Medicare, several Medicare Advantage plans and selected Apple Health managed-care products. Some are restricted to specialists or particular clinics.

How long does a medical-record request take?

WWMG asks patients to allow up to two weeks. Contact the specific clinic for a status update after that period or for an urgent request.

Does WWMG still provide telehealth?

Most clinics no longer provide routine telehealth. WWMG says most Medicare and commercial insurance payment for telehealth ended October 1, 2025.

Final live actions

Official Western Washington Medical Group patient tools

The essential rules, limitations and practical steps are explained above. Use the official pages below when ready to complete the live search, request, login, payment or records action.

Find a provider Find a location Request an appointment Open MyChart Check same-day care Verify insurance Pay a bill Request medical records Download patient forms

Independent patient-information notice:

USMedicalGroup.org is not Western Washington Medical Group and cannot access WWMG appointments, medical records, MyChart accounts, insurance eligibility or billing information.

Provider availability, hours, office locations, insurance participation and patient policies can change. Confirm time-sensitive information with the treating clinic. This guide does not replace medical advice. Call 911 for a life-threatening emergency.

Western Washington Medical Group 2026: MyChart & Doctors