Joint Base McGuire-Dix-Lakehurst · Appointments, pharmacy, same-day care and readiness
Navigate the 87th Medical Group Without Missing the Right Clinic, Gate or Referral Step
People commonly search for “87 Medical Group Fort Dix,” but the official facility is the 87th Medical Group at Joint Base McGuire-Dix-Lakehurst. Its main ambulatory clinic is in Building 3458 at 3458 Neely Road on the McGuire side of the joint base.
This guide explains enrollment, appointments, Same Day Acute Care, pharmacy activation, laboratory orders, referrals, medical records, MHS GENESIS, readiness services, base access and the direct phone number for each major patient task.
The 87th Medical Group does not operate an emergency department. Call 911 for chest pain, major breathing difficulty, possible stroke, severe injury, uncontrolled bleeding, sudden vision loss, loss of consciousness or another potentially life-threatening emergency.
Important location clarification: The medical group serves McGuire, Dix and Lakehurst, but the main clinic is at 3458 Neely Road on the McGuire side. Do not drive to the Fort Dix cantonment area expecting a separate “87 Medical Group Fort Dix” building.
Main clinic
Building 3458, 3458 Neely Road, JB MDL, NJ 08641.
General hours
Monday-Friday, 7:30 a.m.-4:30 p.m.
Same-day care
Enrolled Prime patients age 12+, weekdays until 3 p.m.
Official review
Information checked August 1, 2026.
Start with the correct destination
Which 87th Medical Group care path should you use?
ROUTINE OR CONTINUING CARE
Primary care appointment
Use Family Health, Pediatrics, Flight Medicine or the Total Force Clinic for preventive care, continuing symptoms, chronic conditions, medication monitoring and follow-up.
Start with: MHS GENESIS or the appointment line at 866-377-2778.
ACUTE BUT NOT LIFE-THREATENING
Same Day Acute Care
Enrolled TRICARE Prime patients age 12 and older may walk in for selected new illnesses or minor injuries. Flyers must use Flight Medicine.
Walk-in hours: Monday-Friday, 7:30 a.m.-3 p.m.
LIFE, LIMB, SIGHT OR SAFETY
911 or a civilian emergency department
The joint base clinic is an outpatient facility and does not have an emergency room. Do not travel there when immediate emergency treatment is required.
Call 911 immediately for a life-threatening condition.
Fast decision rule: Use a scheduled clinic for routine or ongoing care, Same Day Acute Care for a new eligible problem, the Nurse Advice Line when you are unsure, and 911 for an emergency.
Use the correct address
87th Medical Group Fort Dix location, hours and training closures
87th Medical Group – McGuire Ambulatory Care Facility
Building 3458
3458 Neely Road
Joint Base McGuire-Dix-Lakehurst, NJ 08641
Appointments: 866-377-2778
Regular schedule
Monday through Friday, 7:30 a.m. to 4:30 p.m.
Readiness training
The facility generally closes from 7:30 a.m. to 12:30 p.m. on the first and third Thursday of each month.
Federal holidays
The clinic is closed. Family-day and department schedules may also reduce services.
Department schedules are not identical. Pharmacy, Public Health, Referral Management, Physical Therapy, Medical Records and other services may have different Thursday or training hours. Confirm the department, not only the building’s general schedule.
Local orientation tip: The clinic is located behind the Base Exchange and Commissary complex on the McGuire portion of JB MDL. Enter the complete Neely Road address into navigation before reaching the installation.
Before requesting routine care
How to enroll and receive a primary care manager
The clinic instructs beneficiaries to update DEERS and complete TRICARE enrollment before receiving routine care through the 87th Medical Group.
Review DEERS eligibility information
Confirm the sponsor, beneficiary name, date of birth, relationship, current physical address, telephone number and other eligibility information.
Update the physical address before requesting enrollment
The clinic specifically instructs patients to update their physical address in DEERS first. An outdated address can affect region, plan and primary-care assignment.
Call the TRICARE East contractor
New Jersey remains in the TRICARE East Region. Call Humana Military at 800-444-5445 and ask to enroll with the 87th Medical Group.
Confirm the assigned primary care manager
Ask for the PCM’s name, clinic and effective date. Do not assume the enrollment is active until the assignment is confirmed.
Contact Patient Registration when needed
Patient Registration is in Building 3458 on the first floor and can be reached at 609-754-9056.
Create MHS GENESIS access
Use a Common Access Card or DS Logon so appointments, messages and records can be handled online.
Enrollment and registration contacts
| Task |
Contact |
What to have ready |
| TRICARE East enrollment |
800-444-5445 |
Sponsor information, beneficiary details, address and preferred clinic. |
| DEERS support |
800-538-9552 |
Sponsor or beneficiary identity and the information needing correction. |
| Patient Registration |
609-754-9056 |
Military ID, plan information, PCM assignment and current contact details. |
Enrollment call script
“I live in the TRICARE East Region and want to enroll at the 87th Medical Group at Joint Base McGuire-Dix-Lakehurst. My DEERS address is current. Please confirm my plan eligibility, assigned primary care manager, effective date and whether any additional registration is required.”
Scheduled clinic care
How to make an 87th Medical Group appointment
Identify the correct clinic
Family Health generally serves non-active-duty beneficiaries. Pediatrics treats newborn through age 17. Active-duty members may use the Total Force Clinic, while flying and special-duty personnel use Flight Medicine.
Use MHS GENESIS or call the central appointment line
Book eligible appointments online or call 866-377-2778. Explain the reason for the visit clearly so the scheduler can select the correct appointment type.
Explain whether the problem is new or continuing
A new short-term illness may fit Same Day Acute Care. Symptoms lasting more than 14 days, chronic concerns and follow-up usually require a regular appointment.
Confirm eligibility and PCM assignment
Ask whether the patient is enrolled at the 87th Medical Group and whether the requested clinic matches the assigned PCM.
Ask about pre-visit requirements
Confirm whether laboratory testing, questionnaires, records, referral documents, medication lists or readiness forms are needed before arrival.
Save the complete appointment information
Record the clinic, floor, provider, date, check-in time, building, phone number and any first- or third-Thursday closure concern.
Common Access Card or military identification
Current medication list
Allergy and reaction information
Outside emergency or urgent care paperwork
Home blood pressure or glucose readings
Referral or authorization information
Questions written in priority order
Arrival and gate-access plan
Appointment call script
“I am enrolled at the 87th Medical Group and need an appointment for [reason]. The patient is [age and beneficiary category], and the symptoms began [time]. Which clinic should handle this, is an appointment available in MHS GENESIS, and do I need testing, forms, records or a referral before arrival?”
Secure military health portal
What you can do in MHS GENESIS
A
Appointments
Book or cancel eligible appointments and review scheduled care.
M
Secure messages
Exchange non-emergency messages with the health care team.
Rx
Prescription requests
Request eligible refills or renewals and review medication information.
R
Results
View certain laboratory, diagnostic and measurement results.
N
Clinical notes
Review available visit notes and other electronic health information.
Q
Questionnaires
Complete eligible pre-visit questionnaires before the appointment.
Portal sign-in and technical help
MHS GENESIS access contacts
| Issue |
Contact |
Best next action |
| Portal sign-in |
CAC or DS Logon |
Use only an official .mil MHS GENESIS website. |
| MHS GENESIS technical support |
800-600-9332 |
Available 24 hours a day for portal technical assistance. |
| DS Logon assistance |
800-538-9552 |
Verify DEERS information and DS Logon access. |
| Accessing another person’s record |
Surrogate-access process |
A health care agent, legal guardian or special guardian must be certified as a surrogate. |
Cybersecurity warning: Official MHS GENESIS sites use the .mil domain. Do not enter military, medical or identity information into a look-alike portal sent through an unexpected message.
Walk-in acute care
How 87th Medical Group Same Day Acute Care works
Eligibility and schedule: The service is for TRICARE Prime patients enrolled at the 87th Medical Group who are age 12 or older. Walk-in access is Monday through Friday from 7:30 a.m. to 3 p.m., with the last patient joining the line at 3 p.m. Flyers must report to Flight Medicine.
Common illnesses
Cold or flu symptoms, ear pain, allergies, sinus symptoms, sore or irritated eyes, nausea, vomiting, diarrhea, constipation and reflux symptoms.
Minor injuries
Minor cuts, sprains, strains, joint concerns, uncomplicated concussion concerns, bug or animal bites and suture removal.
Other acute concerns
Pregnancy testing, urinary symptoms, STI symptoms, rash, nosebleed, headache, migraine, dizziness and selected short-term refill needs.
What Same Day Acute Care does not handle
Life-threatening symptoms
Use 911 or an emergency department for chest pain, major breathing difficulty, severe injury or sudden vision loss.
Problem lasting longer than 14 days
Schedule routine primary care because the condition may require continuing evaluation and follow-up.
Medical follow-up
Follow-up after an established treatment plan generally belongs with the regular clinic or ordering provider.
Flying-status patient
Report to Flight Medicine rather than joining the general Same Day Acute Care line.
Arrival tip: Walk-in access does not guarantee an immediate room. Arrive earlier in the day, bring a medication list and be ready to explain when the condition began and whether it is getting worse.
Know where not to go
Urgent and emergency care outside the 87th Medical Group
Joint Base McGuire-Dix-Lakehurst does not operate a conventional urgent care clinic or emergency department. Same Day Acute Care is a limited service for eligible enrolled patients and is not an emergency room.
EMERGENCY
Call 911
Use emergency services when the condition threatens life, limb, sight or safety.
Do not drive to Building 3458 expecting emergency treatment.
UNSURE WHAT LEVEL OF CARE IS NEEDED
Nurse Advice Line
A registered nurse can help assess whether home care, a clinic, urgent care or emergency care may be appropriate.
Call 800-874-2273 and follow the prompts.
NON-LIFE-THREATENING OFF-BASE CARE
Check TRICARE rules
Authorization, referral and follow-up rules depend on the beneficiary category, plan and situation.
Contact the PCM or TRICARE East when required.
After civilian emergency treatment: TRICARE Prime patients should contact their primary care manager within 24 hours or the next business day so records, referrals and follow-up can be coordinated.
Who each clinic serves
87th Medical Group services and eligibility
Clinic purpose, eligibility and appointment route
| Service |
Who it primarily serves |
What it provides |
How to start |
| Family Health |
Non-active-duty beneficiaries enrolled with the clinic |
Acute and routine primary care |
MHS GENESIS or 866-377-2778 |
| Pediatrics |
Patients from newborn through age 17 |
Acute, chronic and preventive pediatric care |
866-377-2778 |
| Total Force Clinic |
Active-duty service members |
Acute, routine and preventive medicine |
Appointment line or MHS GENESIS |
| Flight Medicine |
Flying, controlling and designated special-duty personnel |
Acute, routine, preventive and aeromedical care |
866-377-2778 |
| Immunizations |
Active duty, retirees and dependents of all ages |
Routine, seasonal and travel immunizations |
609-754-9240 |
| Optometry |
Active duty; dependents age 5-65 on a space-available basis; limited retiree services |
Eye exams, military vision testing, glasses and insert services |
866-377-2778 |
| Physical Therapy |
Active-duty personnel |
Musculoskeletal assessment, rehabilitation and pain-management treatment |
Referral and 866-377-2778 |
| Mental Health |
Eligible military beneficiaries based on service and care needs |
Individual treatment, group therapy and referral support |
609-754-9324 or walk in during duty hours |
| Dental |
Priority is active-duty dental readiness |
General dentistry, preventive services and active-duty emergency dental care |
609-754-3786 |
| Laboratory and Radiology |
Patients with a valid order |
Laboratory collection and general X-rays |
GENESIS order, physical signed order or appointment |
Eligibility is service-specific. A person eligible for one part of the military health system may not automatically qualify for every clinic. Verify enrollment, referral and space-available rules before traveling.
Activate before pickup
87th Medical Group pharmacy instructions
A civilian or electronically sent prescription does not automatically enter the immediate filling queue. It must be activated before processing.
Confirm the prescription was sent to the JB MDL pharmacy
Ask the prescriber to verify the destination and medication details. A prescription sent elsewhere will not appear at Building 3458.
Activate the prescription
Text Get in Line to 833-632-2510, use the official refill system, call 609-754-9464, or use the drop box at Window 6.
Wait for the ready message
The pharmacy sends a text when the medication is ready. Do not assume that activation means immediate pickup.
Check formulary restrictions
The TRICARE formulary search can identify formulary status, prior authorization, coverage review, quantity limits, alternatives and permitted dispensing locations.
Pick up promptly
The pharmacy asks patients to collect medication within seven duty days. Medication is returned to stock after 10 calendar days.
Contact staff when more time is needed
Call before the return-to-stock deadline rather than allowing the prescription to lose its pickup status.
Pharmacy contacts and published instructions
| Need |
Contact |
Important detail |
| Activate prescription |
Text “Get in Line” to 833-632-2510 |
Wait for the ready-for-pickup message. |
| Pharmacy assistance |
609-754-9464, option 4 |
Use when texting or online activation is unavailable. |
| Refill line |
609-299-1310 |
Have the prescription information ready. |
| Location |
Building 3458 |
Window 6 contains the pharmacy drop box. |
Thursday-hours warning: One official pharmacy page lists Monday-Wednesday and Friday from 7:30 a.m. to 4:30 p.m. and Thursday from noon to 4:30 p.m., while another pharmacy overview lists Monday-Friday from 7:30 a.m. to 4:30 p.m. Confirm Thursday service before traveling.
Paper-prescription preparation: The pharmacy asks patients to write the patient’s name, date of birth, telephone number and address on the prescription before submitting it.
Orders required
Laboratory and radiology at Building 3458
Laboratory
The laboratory provides chemistry, hematology and urinalysis testing. Some specimens are sent to outside reference laboratories and may take 10-14 business days.
Radiology
The clinic provides general radiography, or X-rays. Other imaging types are referred to outside facilities.
Confirm the order exists
An 87th Medical Group provider should enter the order in MHS GENESIS. For off-base care, bring the signed physical order or prescription.
Read preparation instructions
Ask whether fasting, medication timing, hydration, specimen timing or another preparation is required.
Consider scheduling instead of walking in
Walk-ins are accepted, but the clinic strongly encourages online appointments. Unscheduled waits can reach an hour or more during peak periods.
Check the training and family-day schedule
Services are closed on federal holidays, partially open from 7:30 a.m. to noon on AMC family days and may close for quarterly training.
View results in MHS GENESIS
Results may appear under Health Record, then Results and Measurements.
Ask the ordering provider for interpretation
Laboratory and radiology staff perform the test. The ordering clinician explains what the result means and what should happen next.
Diagnostic service contacts
| Department |
Phone |
Published hours |
Key limitation |
| Laboratory |
609-754-9091 |
Monday-Friday, 7:30 a.m.-4:30 p.m. |
A valid order is required. |
| Radiology |
609-754-9524 |
Monday-Friday, 7:30 a.m.-4:30 p.m. |
Only general X-rays are performed on site. |
Prevent authorization delays
How specialty referrals work
Discuss the need with the primary care manager
TRICARE Prime patients generally begin with their PCM unless the service is one that allows direct access under the patient’s plan.
The PCM enters the referral
Confirm the specialty, reason, urgency and whether supporting test results or clinical notes are included.
Visit Referral Management before leaving
The clinic instructs patients to visit the Referral Management Center after receiving a referral when possible.
Confirm where care is authorized
Staff may help schedule the visit or explain how to obtain care from an authorized network provider.
Check expiration, visits and procedure limits
A referral may restrict the provider, location, number of visits, service or authorized date range.
Return results to the PCM
Make sure the specialist report and treatment recommendations return to the military medical record.
Referral-status script
“My PCM entered a referral for [specialty or service] on [date]. Please confirm whether it is authorized, which provider and location I must use, the authorized date range, number of visits and whether I should schedule or wait to be contacted.”
Allow up to 30 days
How to request 87th Medical Group medical records
Electronic access
Use MHS GENESIS to view or print available health information, clinical notes and certain test results.
Complete hard-copy record
The clinic states that beneficiaries may receive one hard copy of the entire medical record each year.
Determine whether portal access is enough
MHS GENESIS may be faster when only a visit note, result or limited health information is needed.
Complete DD Form 2870
Use the Authorization for Disclosure of Medical or Dental Information form for a formal record request.
Identify the requested information precisely
State the date range, clinic, record type, intended recipient and purpose instead of requesting unnecessary information.
Submit the request to Medical Records
Medical Records is located on the first floor of Building 3458.
Allow processing time
The clinic states that hard-copy requests are fulfilled within 30 calendar days.
Plan ahead for a transfer, retirement or civilian specialist
Submit the request before the next appointment rather than relying on same-day processing.
Medical Records details
| Item |
Official information |
Practical use |
| Phone |
609-754-9056 |
Confirm form requirements or request status. |
| Location |
Building 3458, first floor |
Submit DD Form 2870 in person. |
| Published hours |
Monday-Wednesday and Friday, 7:30 a.m.-4:30 p.m. |
Thursday hours are not listed for this department. |
| Processing |
Up to 30 calendar days |
Request well before separation, transfer or outside care. |
Record-transfer tip: Ask the receiving provider which exact records are needed. A focused request for recent notes, imaging reports, laboratory results and medication history may be more useful than a complete chart.
Active-duty and force-readiness care
PHA, flight medicine, deployments and medical clearances
Routine PHA or MHA
Start the PHA questionnaire through the PHA link on the IMR page. Routine assessments may be handled through the VIPRR Care Clinic at 844-863-3236.
Priority or flying-status PHA
Members with priority responses or applicable flying status should call 866-377-2778 to schedule the virtual assessment.
GSU, IMA, Guard, Reserve or sister service
Follow the BOMC document process, which may require DD Form 2870, DD Form 2807-1 and supporting civilian-provider records.
Medical clearance process
Submit a new medical-clearance request in ASIMS
Choose the correct clearance type and complete the related medical questionnaire.
Send required supporting documents
The clinic’s medical-standards instructions identify the appropriate organizational email for supporting information.
Complete the submission within 72 hours
A clearance request may be automatically deleted when required supporting documents are not completed within 72 hours.
Check IMR instead of repeatedly calling
The BOMC page instructs members to review IMR or use the organizational email for status rather than calling the appointment line.
Flight Medicine sick call
Flying or controlling status: Walk-in sick call for problems occurring within the previous 48 hours is Monday-Friday from 7:30 a.m. to 8:30 a.m. Personnel must check in before 8:30 a.m. Flight Medicine is closed Wednesdays from 10:30 a.m. to 12:30 p.m. for its working group and during scheduled Medical Group training closures.
Off-base care reporting: Flying-status personnel treated at a civilian emergency room or urgent care after sick-call hours must contact Flight Medicine on the next duty day and provide the treatment documents.
Additional departments
Immunizations, physical therapy, optometry and dental care
Department contacts and access limits
| Department |
Services |
Phone and hours |
Important eligibility note |
| Immunizations |
Routine health-maintenance, seasonal flu and travel vaccines |
609-754-9240
Weekdays, 7:30 a.m.-4 p.m. |
Active duty, retirees and dependents of all ages. |
| Physical Therapy |
Orthopedic rehabilitation, injury care, strengthening, mobility and pain management |
866-377-2778
Mon-Wed and Fri, 7:30 a.m.-4:30 p.m.; Thu noon-4:30 p.m. |
The clinic page identifies active-duty personnel as the population served. |
| Optometry |
Routine eye exams, military vision testing, contact-lens renewal and eyewear services |
866-377-2778
Weekdays, 7:30 a.m.-4:30 p.m. |
Active duty is primary; dependents age 5-65 are space available. |
| Dental |
General dentistry, examinations, X-rays and active-duty dental readiness |
609-754-3786
Weekdays, 7:30 a.m.-4:30 p.m. |
Active-duty readiness receives priority. The dental clinic is at 2417 McGuire Boulevard. |
Dental emergencies: Severe pain, severe swelling, uncontrolled bleeding or acute dental trauma may require emergency attention. During duty hours call the Dental Clinic. After hours call 866-377-2778 and follow the dental-emergency prompts.
Direct clinic access
87th Medical Group mental health services
The Mental Health Clinic provides individual treatment, group therapy and referrals when additional care is needed.
Immediate danger: Call 911 when a person may harm themselves or someone else, cannot remain safe or has another life-threatening medical or mental health emergency.
Privacy and military-care questions: Ask the clinic to explain confidentiality, command-notification rules, documentation and treatment options before beginning non-emergency care.
Benefits, claims and patient concerns
Who to contact for TRICARE, debt and care problems
Use the correct support office
| Problem |
Office |
Contact |
What the office does |
| Enrollment, plan or network |
Humana Military, TRICARE East |
800-444-5445 |
Enrollment, PCM changes, referrals, authorization and regional plan support. |
| TRICARE benefit question |
BCAC |
609-754-9602 |
Explains TRICARE benefits and helps with beneficiary questions. |
| TRICARE debt in collections |
DCAO |
609-754-9602 |
Helps when an unpaid TRICARE claim is in collections or appears on a credit report. |
| Concern about clinic care |
Patient Advocate |
609-752-2167 |
Assists with unresolved medical or dental concerns within the facility. |
| MHS GENESIS technical issue |
Global Service Center |
800-600-9332 |
Provides 24-hour portal technical help. |
| Unsure about level of care |
Nurse Advice Line |
800-874-2273 |
A nurse helps assess an urgent but uncertain health concern. |
TRICARE problem script
“I am a TRICARE [plan] beneficiary assigned to the 87th Medical Group. I need help with [enrollment, referral, authorization, claim or debt]. The service date is [date], the provider is [name], and the reference or authorization number is [number]. What is the exact reason for the issue and the next corrective step?”
Plan installation entry before travel
Fort Dix and McGuire base-access tips for medical appointments
The clinic is inside Joint Base McGuire-Dix-Lakehurst. A medical appointment does not automatically replace installation-access requirements.
Confirm that your identification is valid
Personnel needing installation access generally require valid Department of Defense identification and registration in the Defense Biometric Identification System.
Arrange guest access before the appointment
People without normal installation access may need a short-term visitor pass or sponsorship. Do not wait until the appointment time to begin this process.
Use the active Welcome Center information
The official base page currently states that the McGuire Welcome Center is closed indefinitely. The Fort Dix Welcome Center remains an access point.
Allow time for vehicle and identity screening
Arrival at the gate is not the same as clinic check-in. Add enough time for access processing and travel from the gate to Building 3458.
Navigate to Neely Road after entry
The medical facility is behind the Base Exchange and Commissary complex on the McGuire side.
Call when access may make you late
Contact the clinic or appointment line rather than silently missing check-in.
Access information can change for security reasons. Confirm current Welcome Center and gate instructions before a first visit or when bringing a guest without independent base access.
Before leaving home
87th Medical Group appointment-day checklist
Verify the appointment in MHS GENESIS
Confirm the clinic and floor
Check first- or third-Thursday closure
Confirm installation access
Use 3458 Neely Road in navigation
Bring military or beneficiary identification
Bring medication and allergy lists
Bring off-base orders or treatment records
Confirm referral authorization
Allow extra gate-processing time
Activate prescriptions before pickup
Save the department’s direct phone number
Main ambulatory clinic
87th Medical Group map
87th Medical Group
Building 3458
3458 Neely Road
Joint Base McGuire-Dix-Lakehurst, NJ 08641
Appointments: 866-377-2778
Map limitation: Public navigation may route to an installation gate rather than through the correct authorized entry point. Follow Security Forces and gate instructions after reaching JB MDL.
Patient questions answered
87 Medical Group Fort Dix frequently asked questions
Is the 87th Medical Group actually on Fort Dix?
The unit serves all of JB MDL, including Fort Dix, but the main medical facility is at Building 3458, 3458 Neely Road on the McGuire side of the joint base.
What are the clinic hours?
General hours are Monday-Friday from 7:30 a.m. to 4:30 p.m. The clinic is closed on federal holidays and generally closes during the morning of the first and third Thursday for readiness training.
What is the appointment phone number?
Call 866-377-2778 or use MHS GENESIS for eligible online appointment actions.
Who can use Same Day Acute Care?
TRICARE Prime patients enrolled at the 87th Medical Group who are age 12 or older can use the weekday walk-in service. Flyers must use Flight Medicine.
Does the clinic have urgent care or an emergency room?
No. The base clinic does not operate an emergency department or conventional urgent care facility. Call 911 for emergencies.
What can I do through MHS GENESIS?
You may manage eligible appointments, review records and results, send secure messages, request prescriptions and complete pre-visit questionnaires.
How do I activate a pharmacy prescription?
Text “Get in Line” to 833-632-2510, use the official refill system, call 609-754-9464 or use the pharmacy drop box at Window 6.
How do I enroll at the 87th Medical Group?
Update the physical address in DEERS, then call Humana Military at 800-444-5445 to request enrollment and a PCM assignment.
How do I obtain medical records?
Use MHS GENESIS for available electronic records or submit DD Form 2870 to Medical Records on the first floor of Building 3458. Hard-copy processing may take up to 30 days.
What should I do after my PCM enters a referral?
Visit or contact the Referral Management Center to confirm authorization, provider, location, date range and scheduling instructions.
Complete the final live action
Official 87th Medical Group patient tools
The major patient rules and workflows are explained above. Use these official systems when you are ready to complete a live appointment, portal, refill, referral, records or access action.
