Illinois and Michigan primary care · Doctors, same-day visits, virtual care and OSF MyChart
Find the Right OSF Primary-Care Provider and Get Care Without Unnecessary Delays
OSF Medical Group Primary Care connects patients with family medicine, internal medicine, pediatrics, geriatrics and advanced-practice providers across many Illinois communities and Michigan’s Upper Peninsula.
This guide explains how to find a provider accepting new patients, select the right primary-care specialty, schedule same-day or virtual care, prepare for the first appointment, use OSF MyChart, request refills, verify insurance, understand billing and obtain records.
OSF MYCHART CARE ROUTE
FAMILY MEDICINE
ALL AGES
INTERNAL MEDICINE
ADULT CARE
PEDIATRICS
CHILD HEALTH
GERIATRICS
SENIOR CARE
Call 911 for a medical emergency. Do not wait for a MyChart message, virtual appointment or office callback for severe chest pain, serious breathing difficulty, stroke signs, uncontrolled bleeding, loss of consciousness, major trauma or another potentially life-threatening condition.
Saint Katharine transition: OSF HealthCare Saint Katharine Medical Center patients use OSF MyChart for records and online services created on or after April 1, 2026. Records through March 31, 2026 may remain in the former Saint Katharine portal.
Care options
Family medicine, internal medicine, pediatrics and geriatrics.
Sick appointments
Most providers offer same-day or next-day options.
Patient portal
OSF MyChart with 24/7 secure access.
Start with the right care level
Primary care, PromptCare, virtual urgent care or emergency care?
PRIMARY CARE OFFICE
Routine or ongoing medical need
Use your established OSF primary-care team for prevention, chronic-condition management, regular medicines, common illness and referrals.
Best for: annual visits, diabetes, blood pressure, vaccines, medication review, school physicals and non-emergency symptoms.
PROMPTCARE OR ONCALL
Prompt non-life-threatening treatment
OSF PromptCare offers walk-in treatment with on-site laboratory and X-ray services at many locations. OSF OnCall offers 24/7 virtual urgent care.
Common uses: cold symptoms, minor injury, rash, urinary symptoms, pink eye, ear pain and uncomplicated acute illness.
911 OR EMERGENCY DEPARTMENT
Potentially life-threatening condition
Emergency care is appropriate when delaying treatment could threaten life, an organ, a limb or permanent function.
Use immediately for: severe chest pain, serious breathing trouble, stroke signs, major bleeding, seizure, fainting or severe trauma.
Simple decision rule: Use your PCP for planned and ongoing care, PromptCare or OSF OnCall for prompt minor care and 911 for dangerous symptoms.
Choose the right long-term provider
Family medicine, internal medicine, pediatrics or geriatrics?
OSF primary-care provider types and who they commonly treat
| Provider type |
Typical patients |
Common advantages |
Ask before scheduling |
| Family medicine |
Children, adults and older patients, depending on the provider. |
One practice may care for several generations of a family. |
What ages does this individual provider accept? |
| Internal medicine |
Adults. |
Strong fit for adults with multiple conditions, complex medicines or several specialists. |
Is the provider accepting new adult patients? |
| Pediatrics |
Infants, children and adolescents. |
Child-focused development, vaccines, illness care and connection to pediatric specialists. |
What are the sick-child, newborn and after-hours procedures? |
| Geriatrics |
Older adults with age-related or complex health needs. |
Medication review, function, memory, fall risk and coordination of several conditions. |
Does the patient need a referral or meet age or complexity criteria? |
| Nurse practitioner |
Varies by training and office. |
Preventive care, diagnosis, treatment, prescriptions and chronic-condition follow-up. |
Which physician and care team support the provider? |
| Physician assistant |
Varies by practice and specialty. |
Team-based evaluation, treatment and follow-up with physician collaboration. |
Which visit types and patient ages are accepted? |
Continuity tip: The best PCP is not always the closest physician. Consider appointment access, communication, hospital connection, office hours, insurance and whether the provider’s care style matches your needs.
Regional access
Where OSF Medical Group Primary Care is available
OSF Medical Group operates primary-care offices across Illinois and Michigan’s Upper Peninsula. Provider and appointment availability changes by community, so use the live location and provider search for the final choice.
Central Illinois
Peoria, Bloomington-Normal, Pontiac, Monticello and surrounding communities.
Northern Illinois
Rockford, Ottawa, Streator, Mendota, Peru, Princeton, Dixon and nearby communities.
Western Illinois
Galesburg, Monmouth, Kewanee and surrounding areas.
Other service areas
Alton, Danville, Evergreen Park and Escanaba, Michigan, plus additional communities.
Open the official OSF location finder
Use the Primary Care filter rather than searching only for the nearest OSF hospital.
Enter a city or ZIP code
Increase the mileage radius when the closest office has no new-patient availability.
Open the individual office page
Check the complete address, phone, office hours and services.
Review the provider roster
Confirm which clinicians practice at that exact office.
Check new-patient availability
Some provider profiles display the next available new-patient appointment.
Verify insurance and hospital connection
Confirm the provider, clinic and preferred hospital are in the appropriate network.
Provider search workflow
How to find an OSF PCP accepting new patients
Select the primary-care specialty
Choose family medicine, internal medicine or pediatric primary care based on the patient’s age and medical needs.
Enter the preferred location
Search by city or ZIP code and compare nearby communities.
Look for online new-patient availability
Some provider profiles show a Schedule Online button and the next available appointment.
Review the provider profile
Check medical interests, languages, education, patient ages, locations and care philosophy.
Confirm insurance participation
A provider can appear in the OSF directory without being in network for every insurance product.
Ask about same-day access
Confirm whether sick visits may be scheduled with the PCP, another team member or a nearby OSF office.
Ask about hospital affiliation
This can matter for maternity, pediatric, specialty and inpatient care.
Save the direct office number
The office is the best contact for visit preparation, refills, results and medical questions.
New-patient call script
“I want to establish primary care for a patient age [age]. My insurance is [complete plan and network], and I prefer [city or ZIP]. Which family medicine, internal medicine or pediatric providers are accepting new patients, what is the earliest appointment and does the office offer same-day or virtual visits?”
First appointment checklist
What to expect at a new OSF primary-care visit
OSF asks new patients to arrive at least 15 minutes before the scheduled time. The first visit commonly includes a medical-history review, a brief physical examination and a discussion of health goals or current concerns.
Government-issued photo identification
Current insurance cards
Medication names, doses and schedules
Original medication bottles when helpful
Medication and food allergies
Specialist names and contact information
Previous primary-care records
Vaccination records
Recent laboratory and imaging reports
Home blood-pressure or glucose readings
Health goals and priority concerns
Preferred pharmacy information
Questions to answer before leaving
A
Appointment access
How far in advance should routine, physical and sick visits be scheduled?
Rx
Prescription process
Should refills begin with the pharmacy, MyChart or the direct office?
!
After-hours plan
Which PromptCare, virtual urgent-care or emergency location should you use?
After the visit: The after-visit summary and OSF MyChart can show future appointments, laboratory orders, medicines, vaccines, vital signs and follow-up instructions.
Scheduling workflow
How to schedule an OSF primary-care appointment
Choose the correct visit type
Select preventive, illness, follow-up, new-patient, school physical, Medicare wellness or another available category.
Use MyChart when established
Open Visits, select Schedule an Appointment and choose the provider, visit type, location and available time.
Call for unavailable visit types
New symptoms, procedures, complex concerns and some new-patient appointments may require office review.
Verify insurance
Confirm the provider, office and service with the insurer before the appointment.
Ask about preparation
Confirm fasting, medicine restrictions, forms, records and whether laboratory work is needed before the visit.
Complete eCheck-In
The MyChart eCheck-In tool is generally available two days before many provider and outpatient appointments.
Join the earlier-opening list
MyChart may notify patients when an earlier appointment becomes available.
Cancel or reschedule promptly
Many eligible visits can be changed through MyChart without calling.
eCheck-In can save time: Confirm the appointment, update medicines and allergies, review insurance, answer questionnaires, select a pharmacy and pay an expected copay before arrival.
Sick-visit access
How same-day and next-day primary care works
Most OSF Medical Group primary-care providers offer same-day or next-day options when established patients are not feeling well. Availability differs by office and can fill quickly.
Contact the PCP office early
Call near opening time or check MyChart for illness appointments.
Describe the symptom and severity
Include when it started, whether it is worsening and any important warning signs.
Accept another care-team member when appropriate
The earliest appointment may be with an NP, PA or another provider at the office.
Ask about video care
Selected concerns can be managed through a scheduled video appointment.
Ask about another OSF office
Staff may identify a nearby location with earlier availability.
Use PromptCare when primary care is full
PromptCare can evaluate minor illnesses and injuries seven days a week at participating locations.
Sick-visit call script
“The patient is [age] and has had [symptoms] since [time]. Symptoms are [improving or worsening], and important health conditions or medicines include [details]. Is a same-day office or video visit available, or should we use PromptCare or emergency care?”
Primary-care virtual options
Scheduled video visits and MyChart E-Visits
Primary-care video appointment
Meet with an established provider by phone, tablet or computer. Request the option while scheduling or select an eligible video appointment in MyChart.
MyChart E-Visit
Available through selected offices for specific problems. The patient answers structured questions online for provider review.
Complete MyChart eCheck-In
Test the camera and microphone
Use a private, well-lit space
Have medication bottles nearby
Prepare temperature and home readings
Know the preferred pharmacy
Virtual care has limits. Abdominal pain, serious breathing problems, severe injury, neurologic symptoms and conditions requiring physical examination or testing may need in-person or emergency evaluation.
24-hour virtual urgent care
OSF OnCall Urgent Care costs and options
OSF OnCall offers 24/7 virtual urgent care for patients in Illinois and Michigan. It is separate from a scheduled appointment with your established primary-care provider.
Current OSF OnCall virtual urgent-care options
| Visit type |
How it works |
Advertised price |
Insurance |
| Online interview |
Answer symptom questions and submit photos when requested. A provider reviews the information. |
$30 |
Self-pay; insurance is not accepted. |
| Video visit |
Meet in real time with an OSF OnCall provider using a phone, tablet or computer. |
$60 |
Self-pay; insurance is not accepted. |
In-person referral: When the virtual provider determines that in-person evaluation is necessary, the virtual-visit cost may be refunded under the current OSF OnCall policy.
Virtual urgent care is not emergency treatment. Call 911 for severe chest pain, stroke signs, serious breathing difficulty, major trauma or another emergency.
Secure patient portal
How to create or activate an OSF MyChart account
Open the official OSF MyChart website
Confirm that the page is branded OSF HealthCare before entering personal information.
Use an activation code when provided
Codes may appear in visit documents or account invitations.
Create an account without a code when eligible
Complete the identity-verification form with accurate personal information.
Create a unique username and password
Do not reuse a password from email, banking or another health portal.
Set communication preferences
Choose email, text or app notifications for appointments, messages, health information and billing.
Review the connected record
Confirm that appointments, medicines and health information belong to the correct patient.
MyChart troubleshooting
What to do when OSF MyChart does not work
You forgot the username or password
Use the recovery links or call 855-673-4325 instead of creating a duplicate account.
An appointment is missing
Contact the office and confirm that the appointment is connected with the same patient account.
A result is missing
Ask the ordering office whether the test is complete, reviewed and released.
A medicine is not listed
Send a correction message or review the medication list with the care team at the next visit.
You cannot schedule the required visit
Not every provider and appointment type supports self-scheduling. Call the office.
You see another patient’s information
Sign out immediately and call MyChart support. Do not continue opening records.
Your former Dixon records are absent
Records created before April 1, 2026 may remain in the former Saint Katharine portal.
You need complete records
Use the MyChart records-request feature or contact the office that provided care.
Medication workflow
How to request an OSF prescription refill
Start with seven days remaining
Request routine medicine before the supply becomes urgent.
Check the pharmacy first
The pharmacy can see remaining refills, confirm stock and send a renewal request when necessary.
Use an existing refill when available
Many standard pharmacy refills can be prepared within about 24 hours, depending on stock and insurance.
Use MyChart for a provider renewal
Open Medications, choose the medicine, select Request Refill and confirm the pharmacy.
Allow provider-review time
MyChart refill requests generally take two to three business days.
Complete required follow-up
Some medicines require an office visit, laboratory test, blood-pressure check or controlled-substance process.
Do not send duplicate requests. Contacting the pharmacy, office and MyChart at the same time can create confusion without making the review faster.
Refill follow-up script
“My pharmacy sent a renewal request for [medicine and strength] on [date]. I have [number] days remaining. Can you confirm whether the request reached the correct provider and whether an appointment, test or additional information is required?”
Caregiver and family access
OSF MyChart proxy access by patient age
Use approved proxy access instead of sharing passwords
| Patient age |
How access is requested |
Important limitation |
| 0–11 |
Submit the minor-access request through the Request Family Access section in MyChart. |
Full access is generally available after the relationship is verified. |
| 12–17 |
Contact the OSF office directly. The request cannot be completed solely through MyChart. |
Parent or guardian access is limited because of adolescent privacy laws. |
| 18 and older |
The adult patient can invite another person through Friends and Family Access. |
Child proxy access ends when the patient turns 18. |
| Incapacitated adult |
Submit the required form and relevant legal authority to the provider or hospital. |
Power-of-attorney, guardianship or similar documents may be required. |
Teen access: Limited parent or guardian access for patients ages 12–17 generally includes allergies and immunizations rather than the full record.
Coverage verification
How to confirm insurance for OSF primary care
OSF contracts with many employer, individual, Medicare, Medicaid and dual-eligible plans. Participation can differ by facility, region, provider and exact insurance product.
OSF cannot determine every detail of your plan. Your insurer decides whether the provider and service are in network and how much the plan will pay.
Read the full insurance product
Use the insurer, plan name, network and member number printed on the card.
Name the individual provider
Verify the physician, NP or PA—not only OSF Medical Group.
Name the exact office
Participation can differ between hospitals, clinics, laboratories and PromptCare facilities.
Describe the planned service
Ask about the physical, sick visit, vaccine, test, procedure or virtual visit.
Confirm PCP assignment
HMO or managed-care plans may require the OSF provider to be selected before routine care.
Ask about the expected cost
Verify copay, deductible, coinsurance and whether preventive coverage applies.
Insurance-verification script
“My plan is [complete product and network], member ID [number]. I want to see [provider] at [exact OSF office] for [service]. Is the provider and facility in network, must the provider be selected as my PCP and what copay, deductible or authorization applies?”
Statements and payments
How OSF primary-care billing works
OSF generally uses a consolidated bill for OSF physician-office and hospital services. Services provided by a non-OSF laboratory, specialist or other organization can generate a separate bill.
Identify the billing organization
Confirm that the statement is from OSF HealthCare rather than an outside provider.
Match the patient and service date
Review the provider, clinic, account number and service description.
Compare the explanation of benefits
The insurer’s explanation is not a bill but helps explain the allowed amount and patient share.
Check insurance payments and adjustments
Confirm that negotiated reductions and previous patient payments are reflected.
Use a no-fee OSF payment method
OSF does not charge a fee for paying a bill.
Save the receipt
Allow up to 48 hours for an online payment to appear on the account.
Online payment
Credit card, debit card, Apple Pay, Google Pay or check may be available.
Payment plan
The OSF bill-pay portal can be used to establish an interest-free payment plan.
Mail payment
Use the statement coupon and account number with the official mailing address printed on the bill.
Billing-question script
“I am calling about the OSF statement for [patient] and service date [date]. My insurer shows [status or amount], while the bill shows [balance]. Please explain the charge, insurer payment, adjustment and patient responsibility.”
Medical information access
How to request records from an OSF primary-care office
Use MyChart for
- Available visit summaries
- Laboratory and imaging results
- Medication and immunization information
- Care-team notes released online
- Electronic record requests
Call the office for
- Doctor-office records not visible online
- Transfer to a new primary-care provider
- Older records
- Specific forms or dates
- Questions about where the record is stored
Identify where the care occurred
Use the specific OSF Medical Group office, hospital or urgent-care location.
Use MyChart when possible
It is generally the fastest way to request or receive electronic records.
Select the date range and document type
Ask for the information needed instead of the entire chart when unnecessary.
Name the recipient accurately
Include the provider, organization, secure fax, email or mailing address.
Provide representative documents
Guardians, health-care agents or court-appointed representatives may need proof of authority.
Choose electronic, mail or pickup
OSF can provide electronic delivery and allows in-person pickup for eligible requests.
Patient and continuing-care requests: OSF states that records sent to the patient or another provider for continuing care are free. Attorneys and other third parties may be charged.
Specialist coordination
How primary-care referrals and prior authorization work
Primary-care evaluation
The PCP evaluates the concern and determines whether specialty care, imaging, therapy or equipment is appropriate.
Referral or order is entered
The office sends the clinical information to the selected service.
Insurance rules are checked
The insurer may require a formal referral, prior authorization or use of a particular network.
Approved location is confirmed
Review the provider, facility, service, authorization number and expiration date.
The appointment is scheduled
The specialist may call the patient, or the patient may receive instructions to call.
Results return to primary care
Ask how the specialist report and follow-up plan will reach the PCP.
The specialist has not called
Ask the PCP office whether the referral was sent, received, authorized or redirected.
The insurer says authorization is missing
Confirm the requested service, facility, date and authorization number.
The approved provider is too far away
Ask whether another in-network option exists before changing the appointment.
The authorization expired
Contact the PCP office before receiving the service.
Referral-status script
“My OSF primary-care provider referred me for [specialty or service] on [date]. Can you confirm whether the referral was submitted, whether authorization is required, the approved provider and location and who should schedule the appointment?”
Preventive and ongoing care
What an OSF primary-care provider can manage
Common primary-care services and useful preparation
| Service |
Common purpose |
What to prepare |
| Annual physical |
Hands-on examination, vital signs, health review and possible laboratory work. |
Screening history, medicines, questions and fasting instructions. |
| Annual wellness visit |
Health-history review, risk assessment and future preventive-care plan. |
Specialists, medicines, vaccines, advance-care documents and health risks. |
| Medicare wellness visit |
Medicare preventive risk assessment and personalized prevention planning. |
Confirm that this is not automatically the same as a complete physical. |
| Chronic-condition care |
Management of diabetes, asthma, COPD, high blood pressure and other conditions. |
Home readings, symptoms, medicines and specialist updates. |
| Vaccines |
Seasonal, childhood and age- or risk-based immunization. |
Prior vaccine record, allergies, illness status and insurance questions. |
| School or sports physical |
Review readiness for school or athletic participation. |
Required form, vaccine record, glasses, inhalers and sports history. |
| Advance-care planning |
Discuss future treatment preferences and decision-makers. |
Existing power-of-attorney or living-will documents. |
| Specialist referral |
Coordinate evaluation or treatment outside primary care. |
Symptoms, prior treatment, preferred network and relevant records. |
Preventive billing: Many insurance plans cover eligible preventive services without patient cost-sharing. A new symptom, treatment discussion or procedure performed during the visit can create a separate charge. Verify benefits with the insurer.
Service-area map
Map of OSF Medical Group Primary Care locations
OSF Medical Group operates across a large service area. Use this map as a general starting point and the official location finder for the exact office, hours and provider roster.
Before traveling: Confirm the street address, suite, provider, appointment time, insurance network and whether the office offers laboratory, X-ray or after-hours services.
Patient contact directory
Who to contact for each OSF patient task
Use the direct primary-care office for medical questions
| Patient need |
Best contact |
Information to prepare |
| Appointment or medical question |
The treating OSF Medical Group office |
Patient, provider, symptoms, medicines and insurance. |
| MyChart account help |
855-673-4325 |
Legal name, birth date, username, email and error message. |
| Billing question |
800-421-5700 |
Statement, account number, service date and insurer explanation. |
| Insurance and financial guidance |
833-673-4322, option 5 |
Insurance card, planned provider, facility and service. |
| Doctor-office medical records |
OSF MyChart or the treating office |
Date range, document type, recipient and delivery method. |
| Virtual urgent care |
OSF OnCall online system |
Symptoms, medicines, allergies, pharmacy and payment. |
| Serious emergency |
911 or the nearest emergency department |
Do not delay emergency treatment to gather routine paperwork. |
Practical patient shortcuts
OSF primary-care tips that prevent common delays
01
Search beyond one city
A nearby community may have a much earlier new-patient appointment.
02
Choose the visit type accurately
Preventive, illness and follow-up appointments use different time and billing rules.
03
Use the pharmacy first
Existing refills can often be processed faster without provider involvement.
04
Allow two to three business days
MyChart messages and provider refill requests are not immediate.
05
Complete eCheck-In early
It normally opens two days before many appointments and is required for video visits.
06
Verify the individual provider
Insurance participation cannot be confirmed from the OSF name alone.
07
Do not share MyChart passwords
Use OSF’s approved proxy-access process for children and adults.
08
Check Dixon record dates
Records before April 1, 2026 may be stored in the former Saint Katharine portal.
09
Never pay a bill-pay subscription
OSF does not charge a fee merely to make a payment.
10 patient questions answered
OSF Medical Group Primary Care frequently asked questions
What is OSF Medical Group Primary Care?
It is OSF HealthCare’s network of family medicine, internal medicine, pediatric, geriatric and advanced-practice providers offering preventive care, sick visits, chronic-care management and referrals.
How do I find a doctor accepting new patients?
Search the official provider directory by specialty and location, look for online new-patient availability and call the office to confirm age limits and insurance.
Does OSF offer same-day appointments?
Most OSF Medical Group primary-care providers offer same-day or next-day illness appointments, subject to office and provider availability.
Should I choose family medicine or internal medicine?
Family medicine commonly treats children and adults. Internal medicine specializes in adult care and can be helpful for adults with several or complex conditions.
Which patient portal does OSF use?
OSF uses OSF MyChart for scheduling, eCheck-In, results, notes, messages, refills, billing and medical-record tools.
What is the OSF MyChart help number?
Call 855-673-4325 for 24-hour MyChart account or technical assistance.
Are video and E-Visits available?
Many primary-care providers offer scheduled video visits. Selected offices also offer MyChart E-Visits for specific problems.
What should a new patient bring?
Arrive 15 minutes early with identification, insurance, medication and allergy lists, specialist information, vaccination records, previous records and health concerns.
How do I request a prescription refill?
Start with the pharmacy when about seven days remain. MyChart renewal requests generally require two to three business days.
How do I request OSF primary-care records?
Use OSF MyChart or contact the office that provided care. Records sent to the patient or another provider for continuing care are generally free.
Official patient tools
Complete your OSF primary-care task
The main procedures are explained above. Use these official systems when you are ready to complete a live provider search, appointment, portal login, urgent-care visit, payment or records request.
Official information used for this guide:
OSF HealthCare primary-care, provider, location, MyChart, OSF OnCall, insurance, billing, medical-record and emergency-services pages. Live appointment availability, prices, insurance participation and office hours should still be confirmed before care.
