Alcoa and Blount County patient guide · Updated August 1, 2026
Find the Right East Tennessee Medical Group Doctor, Floor, Portal and Patient Service
East Tennessee Medical Group is the name many Blount County patients still recognize for the medical offices at 266 Joule Street in Alcoa. The location remains active, but newer provider listings now use Prisma Health practice names because Blount Memorial Hospital has joined Prisma Health.
This guide explains that transition and gives patients a practical path for finding a doctor, choosing the correct floor, scheduling, using MyChart, verifying insurance, paying a bill, requesting records and resolving common appointment or referral problems.
Important name change: Older Blount Memorial pages and patient documents may still say East Tennessee Medical Group. Current Prisma Health listings divide the Alcoa location into practice names such as Family Medicine–Alcoa, Internal Medicine–Alcoa, Endocrinology–Alcoa and Rheumatology–Alcoa.
Do not use MyChart for an emergency. Call 911 for chest pain, serious breathing difficulty, stroke warning signs, major trauma, uncontrolled bleeding, loss of consciousness or another potentially life-threatening problem.
Main location
266 Joule Street, Alcoa, TN 37701.
Current network
Blount Memorial and Prisma Health.
Patient portal
Prisma Health MyChart.
Start with the correct care path
Which Alcoa or Blount County service should you use?
266 JOULE STREET PRACTICE
Routine, preventive or ongoing care
Call the physician office for annual visits, chronic-condition management, medication monitoring, specialist follow-up and non-emergency symptoms.
Best for: primary care, internal medicine, endocrinology, rheumatology and scheduled specialist care.
CARE TODAY OR SAME-DAY OPTION
Problem that should be checked today
The official Blount directory separately lists CareToday Clinic at 266 Joule Street. Call before traveling to confirm current hours, age limits and whether the clinic treats your specific concern.
CareToday phone:
865-268-1344. It is separate from a scheduled physician appointment.
911 OR EMERGENCY DEPARTMENT
Severe or rapidly worsening symptoms
Use emergency services when delay could threaten life, breathing, circulation, brain function or personal safety.
Do not drive yourself when symptoms make driving unsafe. Call 911.
Fast decision rule: Use the medical office when the problem can be scheduled, call the same-day clinic for a non-life-threatening issue that needs prompt evaluation, and use emergency services for serious warning signs.
Legacy name and current system
Why East Tennessee Medical Group now appears under Prisma Health
Blount Memorial Hospital is now part of Prisma Health. As provider and location systems have been updated, the older East Tennessee Medical Group name has increasingly been replaced by specialty-specific Prisma Health practice names.
You may still see “East Tennessee Medical Group” on
- Older medical records and after-visit summaries
- Historical insurance claims
- Previous patient-portal instructions
- Older referral or prescription information
- Legacy Blount Memorial directory pages
Current searches may show names such as
- Prisma Health Family Medicine–Alcoa
- Prisma Health Internal Medicine–Alcoa
- Prisma Health Endocrinology–Alcoa
- Prisma Health Rheumatology–Alcoa
- Prisma Health Blount Physician Group Alcoa
What patients should do: Search by the doctor’s name and 266 Joule Street instead of relying only on the old practice name. This is the safest way to find the current appointment, portal and insurance information.
Avoid arriving on the wrong floor
East Tennessee Medical Group Alcoa location and floor guide
East Tennessee Medical Group legacy location
266 Joule Street
Alcoa, TN 37701
Main office: 865-984-3864
How the 266 Joule Street building is currently organized
| Area |
Current listing examples |
What to confirm |
| Floor 1 |
Family Medicine–Alcoa and primary-care or internal-medicine clinicians. |
Provider name, check-in desk and whether laboratory work is completed before or after the visit. |
| Floor 2 |
Internal Medicine–Alcoa, Endocrinology–Alcoa, Rheumatology–Alcoa and selected specialty clinicians. |
Referral requirement, specialist name and whether records must arrive before the appointment. |
| Same address |
CareToday Clinic is separately listed at 266 Joule Street. |
Current service scope, opening hours and whether the clinic is appropriate for the patient’s age and symptoms. |
| Next-door rehabilitation |
Total Rehabilitation at Alcoa is listed at 264 Joule Street. |
Do not check in at rehabilitation for a physician appointment at 266 Joule Street. |
Do not navigate only to “Joule Street medical office.” Save the building number, floor, practice name and clinician before leaving home.
Floor-confirmation call script
“I have an appointment with [provider] on [date]. My confirmation says 266 Joule Street. Can you confirm whether I should check in on Floor 1 or Floor 2, which entrance is easiest, and how early I should arrive?”
Current physician search
How to find an East Tennessee Medical Group doctor after the name transition
Open the Prisma Health doctor directory
Use the current provider directory rather than an old third-party practice listing.
Search the doctor’s name first
This is the most reliable method when the practice name has changed.
Search “Alcoa” or “266 Joule Street”
Use the location filter when you need a new primary care or specialty provider at the former East Tennessee Medical Group building.
Check the current practice name
The listing may say family medicine, internal medicine, endocrinology or rheumatology rather than East Tennessee Medical Group.
Read the new-patient label
Some providers are listed as accepting new patients while others are not. Availability can change.
Look for online booking
Online booking appears only for participating clinicians and eligible appointment types.
Check referral requirements
Certain specialist profiles indicate that a referral is required.
Verify insurance before confirming
The directory’s insurance information is a starting point, not a guarantee of payment.
Examples of clinicians currently connected with 266 Joule Street
Provider examples shown in current official listings
| Provider |
Specialty shown |
Current Alcoa listing |
| Nils P. Gaddis, DO |
Internal medicine |
Family Medicine–Alcoa / Internal Medicine–Alcoa at 266 Joule Street. |
| Evan Howard, DO |
Internal medicine |
Alcoa practice with online booking shown on the current profile. |
| Jayraj F. Jhala, MD |
Internal medicine |
Internal Medicine–Alcoa, Floor 2. |
| John J. Ingram III, MD |
Internal medicine |
Internal Medicine–Alcoa at 266 Joule Street. |
| Jennifer Best, MD |
Internal medicine |
Alcoa internal or family medicine practice. |
| Emily Hunt, MSN, APRN, FNP-C |
Endocrinology |
Endocrinology–Alcoa at 266 Joule Street. |
Provider lists change. Use these names to understand the current directory structure, but always run a live search before scheduling.
Appointment workflow
How to schedule the right Alcoa appointment
Choose primary care or specialty care
Primary care handles preventive visits, common conditions and long-term care. Endocrinology and rheumatology are specialty services and may need supporting records or a referral.
Confirm whether the patient is new or established
New-patient visits usually require more history and may have different availability.
Describe the main reason in one sentence
This helps scheduling staff select the correct appointment length and provider.
Provide the exact insurance product
Read the full plan and network name from the card.
Ask whether a referral is required
Do not assume the referring clinician’s recommendation automatically satisfies the insurer’s referral rules.
Ask what records are needed in advance
Specialists may need laboratory results, imaging, medication history or previous consultation notes before the first visit.
Confirm the floor and arrival time
The same street address contains several medical services.
Save the confirmation
Keep the provider name, practice name, date, arrival time, floor and cancellation instructions.
Appointment call script
“I need an appointment with [provider or specialty] for [brief reason]. I am a [new/established] patient. My insurance is [full product and network]. Is the provider accepting patients, do I need a referral or prior authorization, and should I check in on Floor 1 or Floor 2?”
Prevent repeat trips
What to bring to an East Tennessee Medical Group appointment
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization information
Medication list with strength and schedule
Medication allergies and reactions
Preferred pharmacy name and location
Recent laboratory or imaging results
Relevant outside medical records
Home blood pressure or glucose readings
Questions written in priority order
Extra preparation by appointment type
PC
Primary care
Bring preventive-care history, vaccine information and a list of all clinicians involved in your care.
ENDO
Endocrinology
Bring glucose logs, meter or sensor reports, thyroid records and relevant recent laboratory results.
RHEUM
Rheumatology
Bring symptom timing, joint photographs when useful, previous autoimmune testing, imaging and treatment history.
Local preparation tip: Ask whether laboratory work should be completed before the appointment. Arriving without required results may turn a treatment visit into another information-gathering visit.
Current patient portal
What Prisma Health MyChart can do for Alcoa patients
A
Appointments
Schedule eligible visits and review details for upcoming and previous appointments.
T
Test results
View most released results, sometimes before the treating clinician has added an interpretation.
M
Messages
Send non-urgent questions to participating care teams.
Rx
Renewals
Request renewal of eligible refillable prescriptions.
$
Billing
Review eligible statements, pay balances, view estimates and apply for available financial assistance.
F
Family access
Use formal proxy access to help manage another patient’s care with appropriate permission.
How to create a MyChart account
Open the official sign-up page
Enter the patient’s legal identity and contact information exactly as it appears in the medical record.
Complete identity verification
Prisma Health uses third-party identity verification to match the account with the patient record.
Do not exceed repeated failed attempts
The sign-up page advises users not to exceed two unsuccessful identity-verification attempts.
Call support when the match fails
MyChart support can help when the address, telephone number, email or legal name does not match the record.
Create a private login
Each adult should use a separate account rather than sharing a username and password.
MyChart does not provide the complete legal medical record. Use a formal record request when you need every document, older files, complete outside-provider records or certified material.
Portal troubleshooting
What to do when MyChart does not show the Alcoa information you need
The account cannot match your identity
Verify the legal name, address, date of birth, phone and email held by the medical office. Call support after no more than two failed verification attempts.
You still have an old portal bookmark
Open MyChart from the current Prisma Health login instead of relying on a previous East Tennessee Medical Group or NextGen bookmark.
An old record is missing
Older information may not display in the current portal. Ask the treating office whether a formal medical-record request is needed.
A recent result is missing
Ask whether the test is final, whether it was completed under another organization and whether the ordering clinician has received it.
A result appears without explanation
Results may become visible before the clinician reviews them. Wait for the provider’s comment or contact the ordering office for interpretation.
You did not receive the verification code
Check spam or junk folders, request the code again and confirm that the office has the correct email and mobile number.
You were logged out
MyChart automatically logs users out after approximately 10 minutes of inactivity to protect privacy.
You need access to another patient
Use proxy access. Do not send another person’s medical question through your own account.
Name-change issue: When contacting support, mention both “East Tennessee Medical Group” and the current Prisma Health Alcoa practice name so staff can locate the correct record.
After testing or treatment
How to follow up on results, prescriptions and care instructions
Ask when the result should be ready
Confirm whether you should expect a portal notification, telephone call or follow-up appointment.
Check whether every part is final
A laboratory panel may release in stages. Imaging may need a radiologist’s report.
Wait for clinical interpretation when safe
A high or low flag does not explain the seriousness of a result by itself.
Contact the ordering office
Give the test name, completion date, location and ordering provider when the expected timeframe has passed.
Record the next action
The next step may be repeat testing, medication, monitoring, referral or no immediate treatment.
Prescription renewal checklist
Request the renewal before the medicine runs out
Confirm the drug name, strength and directions
Select the correct pharmacy location
Check whether an appointment is overdue
Check whether monitoring tests are required
Ask whether insurance prior authorization is pending
Result follow-up script
“I completed [test] on [date] at [location], ordered by [provider]. Can you confirm whether the result is final, whether the provider reviewed it, and what follow-up I should complete?”
Specialist coordination
How to prevent a referral from getting lost
Get the exact specialist name
A referral to “rheumatology” or “endocrinology” is less useful than the named clinician and office.
Confirm where it was sent
Ask for the practice name, fax number or electronic destination.
Separate referral from insurance authorization
The clinician’s referral and the insurer’s approval may be two separate requirements.
Ask which records were included
Confirm that laboratory work, imaging, medication history and consultation notes were sent.
Call the receiving office
Do not wait indefinitely for a scheduling call. Confirm receipt and ask what remains incomplete.
Bring backup copies
Carry important reports when the appointment cannot be delayed.
Missing-referral call script
“My provider referred me to [specialist] for [reason]. Can you confirm the date and destination of the referral, whether insurance authorization is complete, and which records were sent?”
Coverage verification
How to check insurance before visiting 266 Joule Street
Current Prisma Health provider profiles display many major insurance categories, including Aetna, BlueCross BlueShield, Cigna, Humana, Medicare, TriCare, UnitedHealthcare, selected Medicare Advantage products, Wellcare and Veterans Affairs Community Care Network coverage.
A carrier name does not guarantee coverage. Participation can differ by physician, Tennessee product, network, service, laboratory, imaging provider and facility.
Read the complete product name
Include the network, employer plan, marketplace plan, Medicare Advantage product or TennCare product shown on the card.
Call the Alcoa office
Verify the provider, floor, service and appointment date.
Call the insurer
Use the member-services number printed on the card.
Verify the exact street address
Ask about 266 Joule Street, Alcoa, Tennessee 37701—not only the Prisma Health organization.
Ask about referrals and prior authorization
Confirm requirements before specialist visits, advanced imaging, procedures or high-cost medication.
Record the verification
Save the representative name, date, reference number and quoted patient responsibility.
Insurance call script
“Please verify [provider] at 266 Joule Street, [floor], Alcoa, Tennessee 37701 for [visit or service]. Is the provider and location in network under my exact plan? Do I need a referral or authorization, and what copay, deductible or coinsurance applies?”
Best protection: Verify with both the medical office and insurer. Save written portal messages or reference numbers when the service may be expensive.
Bill review and payment
How to review an East Tennessee Medical Group or Prisma Health bill
Identify who issued the statement
A physician-practice bill may differ from a Blount Memorial hospital, laboratory, imaging or outside professional bill.
Compare it with the insurance explanation
Match the patient, service date, provider, billed amount, network adjustment, insurer payment and patient responsibility.
Check the practice name transition
A service associated with East Tennessee Medical Group may appear under a Prisma Health or Blount physician-group name.
Use the correct account number
The Prisma Pay as Guest tool asks for the guarantor name and account number shown on the statement.
Question incorrect charges first
Ask about duplicate services, wrong insurance, referral denial, coding questions or an incorrect provider before paying a disputed amount.
Ask about available assistance
MyChart can display estimates and available financial-assistance options for eligible Prisma Health accounts.
MyChart payment
Useful for reviewing eligible statements, payment history, saved payment methods and balances.
Pay as Guest
Useful when the patient has a statement but does not want to sign in.
Office billing question
Call the telephone number printed on the specific statement because physician and hospital bills may use different departments.
Billing-question script
“I am calling about account [number] for service date [date]. The statement identifies [practice or provider], but my insurance explanation shows [status]. Please explain the charge, adjustment, insurance payment and patient balance and tell me whether the claim needs correction.”
Medical-record request
How to obtain old East Tennessee Medical Group records
MyChart may provide results, visit details and other available information, but Prisma Health’s portal agreement states that the portal does not provide the complete medical record.
Identify the date range
Separate older East Tennessee Medical Group records from newer Prisma Health or Blount Memorial records.
Name the treating clinician
Include the provider, specialty and 266 Joule Street location.
Request only what is needed
Ask for visit notes, laboratory reports, medication history, imaging reports or the complete chart as appropriate.
Use MyChart for available documents
Download information already visible when it meets the receiving clinician’s needs.
Contact the physician office for missing records
The Alcoa office can direct the request to the correct records custodian after the system transition.
Use formal authorization when required
A signed release may be needed when records are sent to another person, attorney, insurer or outside organization.
Request early
Do not wait until the day before a specialist appointment, disability review or insurance deadline.
Full legal patient name
Date of birth
Former name when applicable
Exact service dates
Provider or specialty name
Receiving office and secure destination
Patient signature and date
Legal representative documents when applicable
Transition tip: Use both names in the request: “East Tennessee Medical Group / current Prisma Health Alcoa practice at 266 Joule Street.”
Same-day and emergency choices
CareToday Clinic, routine care and emergency care compared
Choose care based on urgency, not convenience alone
| Care option |
Use it for |
Before going |
| Scheduled Alcoa office visit |
Preventive care, chronic conditions, medication follow-up, specialist evaluation and planned testing. |
Confirm provider, floor, insurance, referral and records. |
| CareToday Clinic |
A same-day concern that is not life-threatening and is within the clinic’s current treatment scope. |
Call 865-268-1344 to confirm hours, age limits and service availability. |
| Emergency department or 911 |
Chest pain, stroke signs, severe breathing difficulty, uncontrolled bleeding, major trauma, loss of consciousness or immediate danger. |
Call 911 when the patient cannot travel safely or delay could be dangerous. |
Do not wait for a portal reply during a serious medical event. Prisma Health says MyChart messages generally receive a response within one to three business days.
Local patient shortcuts
Practical Alcoa tips that prevent delays and repeat visits
01
Search the doctor, not only ETMG
The old practice name may not appear in the newest directory.
02
Confirm the floor
Floor 1 and Floor 2 contain different practices and check-in areas.
03
Do not confuse 264 and 266 Joule
Total Rehabilitation at Alcoa is listed next door at 264 Joule Street.
04
Use the exact insurance network
The insurer’s name alone is not enough to verify coverage.
05
Request records under both names
Mention East Tennessee Medical Group and the current Prisma Alcoa practice.
06
Check MyChart before calling
Results, appointment details and billing information may already be available.
07
Call for urgent problems
MyChart messages may take one to three business days.
08
Verify referral receipt
Confirm that the specialist received both the referral and supporting records.
09
Match the bill issuer
Physician, hospital and outside testing services may produce separate statements.
Alcoa office map
Directions to the former East Tennessee Medical Group building
Current Prisma Health Alcoa practices
266 Joule Street
Alcoa, TN 37701
Phone: 865-984-3864
Before leaving: Confirm whether your appointment is on Floor 1 or Floor 2. Do not accidentally check in at Total Rehabilitation at 264 Joule Street.
10 patient questions answered
East Tennessee Medical Group frequently asked questions
Is East Tennessee Medical Group still open?
The Alcoa offices remain active, but current listings increasingly use Prisma Health practice names instead of the older East Tennessee Medical Group name.
Where is East Tennessee Medical Group located?
The main legacy location is 266 Joule Street, Alcoa, Tennessee 37701. Confirm whether your appointment is on Floor 1 or Floor 2.
What is the main office phone number?
Call 865-984-3864 for the physician practices at 266 Joule Street.
How do I find a current doctor?
Search the Prisma Health doctor directory by provider name, specialty, Alcoa or 266 Joule Street. Check the current practice name and new-patient status.
How do I schedule an appointment?
Call the Alcoa office or use online booking when it appears on the provider’s current Prisma Health profile.
Which patient portal should I use?
Current Prisma Health patient services use MyChart. Older East Tennessee Medical Group records may require help from the office or a formal record request.
How do I get MyChart help?
Call 844-432-6893 Monday through Friday from 8 a.m. to 6 p.m., or email MyChartHelp@prismahealth.org.
Does the Alcoa office accept my insurance?
Participation depends on the provider, exact insurance product, network and service. Verify coverage with both the office and insurer.
How do I pay my bill?
Eligible Prisma Health bills can be reviewed in MyChart. Pay as Guest is also available with the guarantor name and account number from the statement.
When should I use emergency care?
Call 911 for chest pain, severe breathing difficulty, stroke signs, uncontrolled bleeding, loss of consciousness, major trauma or another potentially life-threatening problem.
Final live actions
Official patient tools
The important patient instructions are explained above. Use the official systems below when you are ready to complete a live provider search, appointment booking, portal login, payment or health-record request.
