Connecticut, Rhode Island and Westchester care, MyChart, walk-in and billing guide
Connect Primary Care, Specialists, Walk-In Services and MyChart Without Calling the Wrong Yale Office
Northeast Medical Group is a not-for-profit physician foundation within Yale New Haven Health. Its network includes more than 130 community practices across Connecticut, Washington County in Rhode Island and Westchester County, New York.
This guide explains how patients can find a clinician accepting new patients, choose primary or walk-in care, schedule an office or video visit, use MyChart, locate blood-draw services, verify insurance, understand separate bills and request medical records through the correct Northeast Medical Group channel.
Match the name on your appointment or bill.
Northeast Medical Group, Yale Medicine, Yale New Haven Health hospitals and Yale New Haven Health Urgent Care are connected within the same broader health system, but they use different billing contacts and may represent different provider organizations.
MyChart and website forms are not emergency services.
Call 911 for severe chest pain, major breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness or another potentially life-threatening condition.
Network
More than 130 community practices.
Service area
Connecticut, Rhode Island and Westchester County, New York.
MyChart appointments, results, messages, refills and billing.
Information review
Official details checked July 23, 2026.
Start with the correct level of care
Should you use primary care, walk-in care, telehealth or the emergency department?
PRIMARY CARE OR SPECIALISTThe concern can be scheduled
Use your regular clinician for preventive care, annual examinations, chronic conditions, routine medication management, recurring symptoms and specialist referrals.
Best for: checkups, diabetes, blood pressure, long-term symptoms, preventive screening, medication review and coordinated follow-up.
WALK-IN OR VIDEO CAREYou need prompt nonemergency help
Walk-in centers treat many minor illnesses and injuries. Telehealth may work when a hands-on examination, imaging or in-person procedure is unlikely to be required.
Best for: colds, flu, ear infections, sinus symptoms, sore throat, minor cuts, skin infections and uncomplicated sprains.
911 OR EMERGENCY DEPARTMENTThe condition may threaten life or function
Emergency departments have advanced resuscitation, imaging, specialists and inpatient support that an office or walk-in center does not.
Use emergency care for: serious chest pain, major breathing problems, stroke signs, seizures, severe injury or uncontrolled bleeding.
Simple decision:
Use primary care when the concern can safely wait, walk-in care when it needs prompt outpatient attention and emergency care when delay could cause serious harm.
Jump directly to the patient task you need
The important instructions are explained below so patients do not need to open several unrelated health-system pages before understanding what to do.
Avoid the wrong office or billing number
Northeast Medical Group, Yale Medicine and Yale New Haven Health are related but not identical
Northeast Medical Group
Community-based primary and specialty practices across Connecticut, Rhode Island and Westchester County.
One visit may produce more than one bill.
A physician, hospital, laboratory, imaging center or outside professional may bill separately. Match the organization name, service date and provider before calling.
Read the organization name at the top of the bill
Match the service date and location
Check whether the charge is professional or facility-based
Compare the insurer explanation of benefits
Use the telephone printed on that statement
Do not pay the same service twice without clarification
Regional physician network
Where Northeast Medical Group provides care
Northeast Medical Group was established in 2010 as a not-for-profit multispecialty medical foundation. Its network includes more than 130 practices and connects community care with Yale New Haven Health hospitals and outpatient services.
Connecticut
Practices extend across Fairfield, New Haven, Middlesex and New London-area communities, with primary care, specialists, walk-in care and multispecialty centers.
Rhode Island
The network reaches Washington County and connects with Westerly Hospital and southeastern Connecticut services.
Westchester County, New York
Rye Brook and other regional services connect New York patients with Northeast Medical Group and Greenwich-area resources.
Regional insurance warning:
A plan that covers a Connecticut practice may treat a New York or Rhode Island office differently. Verify the exact provider and street address.
Find the right clinician
How to find a Northeast Medical Group doctor accepting new patients
Open the Yale New Haven Health clinician finder
Search by ZIP code or city so the results are practical for your travel area.
Choose the needed specialty
Start with family medicine, internal medicine or pediatrics when you need a regular primary-care clinician.
Filter by delivery network
Select Northeast Medical Group so results are not mixed with unrelated physician organizations.
Select “Accepting New Patients”
A clinician may appear in the directory without currently having space for a new-patient visit.
Add insurance, language or gender preferences
The finder supports filters for insurance accepted, languages, patient age, telehealth and other preferences.
Check online scheduling
Use the online-scheduling filter when you prefer to book digitally. Some practices still require a telephone call.
Open the clinician profile
Review all listed offices, telephone numbers, specialties and insurance information.
Confirm availability with the office
Ask whether the clinician is accepting your age group, insurance product and type of new-patient visit.
New-patient call script
“I am looking to establish care with [clinician or specialty]. I am age [age], my insurance is [full product and network], and I prefer [location or telehealth]. Is this clinician accepting new patients, what is the first available appointment and what records or forms should I complete?”
How to schedule the correct Northeast Medical Group visit
Identify the reason for the visit
State whether you need to establish care, complete a physical, discuss a new symptom, review medication, obtain a referral or follow up after testing.
Choose office, MyChart or central referral help
Contact the practice directly when you know the clinician. Use MyChart for eligible appointments or the referral center when you need help finding a provider.
Give the full insurance product
Read the insurer, HMO or PPO designation and network name from the card.
Ask whether the visit can be virtual
The medical office determines whether the concern is appropriate for video care.
Confirm referral requirements
Some specialist visits require a primary-care referral or insurance authorization.
Complete MyChart eCheck-In when offered
Verify contact, insurance, medications, allergies, questionnaires and payment information before arrival.
Save the exact address
Large medical centers can contain several offices, floors and check-in desks.
Ask about cancellation rules
Confirm how much notice the individual practice requires.
Primary-care scheduling help:
Yale New Haven Health’s primary-care page lists 888-461-0106. General Northeast Medical Group assistance is available at 855-636-4637.
Prevent check-in delays
What to bring to a Northeast Medical Group appointment
Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Medication names, doses and schedules
Medication and food allergies
Preferred pharmacy name and location
Recent hospital discharge summary
Relevant outside laboratory or imaging reports
Home blood-pressure, glucose or symptom readings
Vaccine and preventive-screening history
Legal guardian or health-care representative documents
Questions written in priority order
Medication safety:
Bring the actual medicine bottles or a current pharmacy list when the medication history is complicated. Do not rely on memory for drug strength.
Secure online patient access
What Northeast Medical Group patients can do in MyChart
A
Appointments
Schedule eligible visits and review past or upcoming appointment details.
T
Test results
View released laboratory and test results with available clinician comments.
Rx
Prescription renewals
Request eligible refills before the current supply is exhausted.
M
Care-team messages
Send brief nonurgent questions to the medical office.
V
Video visits
Join scheduled telehealth appointments and complete preparation steps.
P
Proxy access
Manage an authorized child, teen or adult family member’s account.
$
Billing
Review balances, statements, payment history and payment-plan options.
✓
eCheck-In
Complete available registration, insurance and questionnaire steps early.
H
Health information
Review medications, allergies, immunizations and portions of the medical record.
Allow up to two business days for a MyChart message response.
Do not send urgent symptoms and wait online. Call the medical office for time-sensitive guidance and call 911 for an emergency.
How to create or restore MyChart access
Open the official YNHHS MyChart page
Confirm that the login heading refers to Yale New Haven Health System or Yale Medicine.
Select “Sign up”
Use an activation code when one was provided or complete the available identity-verification process.
Create a unique username and password
Do not reuse a shared family password.
Review communication preferences
Confirm the correct email address, telephone number and text-notification choices.
Request proxy access properly
Use the MyChart proxy process for a minor child, teen or another adult rather than sharing credentials.
What to do when MyChart does not show what you need
The clinician does not appear for messaging
The provider may need to be added to your care team or may not support direct MyChart messaging for that issue.
A result is missing
It may still be processing, awaiting review or excluded from immediate electronic release.
An appointment cannot be booked online
Not every clinician, location or appointment type supports online scheduling. Call the office.
The refill option is unavailable
The medication may need a visit, monitoring test or a new prescription rather than a routine refill.
The bill belongs to another organization
Check whether it is a Northeast Medical Group, Yale Medicine or hospital account before contacting billing.
A child’s record is missing
Complete the correct pediatric or teen proxy-access request instead of using the parent’s personal chart.
The video visit will not launch
Confirm the appointment time, browser or app permissions, camera, microphone and internet connection.
The question is urgent
Stop waiting for a portal reply. Call the medical office, use appropriate walk-in care or call 911 for an emergency.
Long-term health coordination
Primary care services through Northeast Medical Group
Family medicine
Provides preventive, acute and chronic care for patients across different ages and life stages.
Internal medicine
Focuses on adult preventive care, common illness, chronic disease and complex medication management.
Pediatrics
Supports preventive, developmental and illness care for infants, children and adolescents at participating practices.
Common primary-care tasks
Annual physical and preventive planning
Blood pressure and cholesterol management
Diabetes care and monitoring
Immunizations and screening recommendations
Medication reconciliation
New nonemergency symptoms
Hospital and emergency follow-up
Specialist referrals and care coordination
Continuity advantage:
Northeast Medical Group practices use the Yale New Haven Health electronic medical-record environment, helping community physicians coordinate with participating hospitals, specialists and diagnostic services.
Multispecialty access
Specialty care available across the Northeast Medical Group network
Specialty availability differs by location. Larger multispecialty centers may combine primary care, specialists, blood draw, imaging or walk-in services in one building.
Heart care
Cardiology and related cardiovascular evaluation at participating centers.
Digestive care
Gastroenterology evaluation and coordinated diagnostic services.
Women’s health
Gynecology and obstetric services at designated practices.
Children’s care
Pediatrics and age-specific specialty services in selected communities.
Musculoskeletal care
Orthopedics, podiatry and related specialty evaluation.
Neurologic care
Neurology and connected hospital-based services where available.
Behavioral health
Mental-health services and referral pathways subject to practice availability.
Older-adult care
Geriatric assessment and complex-care support at participating practices.
Referral tip:
Ask whether the specialist belongs to Northeast Medical Group, Yale Medicine or another organization. The answer can affect network coverage and billing contacts.
Prompt nonemergency care
Northeast Medical Group walk-in locations, hours and patient cutoffs
The table below shows representative current Northeast Medical Group walk-in centers. It is not a complete regional list. Always open the live location page before traveling.
Selected Northeast Medical Group walk-in centers
Center
Address and phone
Published regular hours
Important operating rule
North Haven
4A Devine Street
North Haven, CT 06473 203-287-6900
In-person and video visits are described for children and adults. Confirm live capacity and holiday hours before traveling.
Conditions commonly listed for walk-in treatment
Bronchitis
Colds and flu
Minor cuts
Ear infections
Pneumonia evaluation
Sinus infections
Skin infections
Sprains
Strep throat
Other minor non-life-threatening illnesses and injuries
Do not assume a physical is available.
Several official walk-in profiles state that routine physical examinations, school physicals and sports physicals are not offered.
Holiday patterns at selected centers
North Haven
The current page lists 8 a.m.-5 p.m. on Martin Luther King Jr. Day, Memorial Day, July 4, Labor Day, Christmas Eve and New Year’s Eve.
Closed on New Year’s Day, Thanksgiving Day and Christmas Day.
Niantic
The current page lists 8 a.m.-2 p.m. on Martin Luther King Jr. Day, Memorial Day, July 4 and Labor Day, and 8 a.m.-5 p.m. on Christmas Eve and New Year’s Eve.
Closed on New Year’s Day, Thanksgiving Day and Christmas Day.
Capacity tip:
Arrive well before the stated last-patient cutoff. A center may close earlier when the remaining patient volume exceeds what staff can safely complete.
Call 911 immediately when emergency symptoms are present.
Do not wait for a MyChart reply, drive a long distance to a walk-in center or delay care while checking insurance.
Video care through MyChart
How Northeast Medical Group telehealth appointments work
Many Northeast Medical Group clinicians offer video visits. Patients may request a telehealth appointment through MyChart or contact the office directly.
Telehealth may work when
The clinician does not need a hands-on examination
The visit is a medication or chronic-care follow-up
Symptoms can be reviewed safely by video
Results or treatment progress need discussion
Travel or mobility makes office care difficult
In-person care may be safer when
Vital signs or a physical examination are essential
Testing, imaging or a procedure is likely
Symptoms are severe or rapidly worsening
Video quality is inadequate
The clinician redirects the patient during the visit
Request the video appointment
Use MyChart or contact the practice.
Complete eCheck-In
Verify medications, allergies, insurance and questionnaires.
Test the device
Check the camera, microphone, speaker, browser or MyChart app and internet connection.
Choose a private, well-lit place
Do not join while driving.
Have home readings ready
Keep temperature, blood pressure, glucose or other requested measurements nearby.
Review the after-visit plan
Check MyChart for instructions, medication changes and follow-up appointments.
Caregiver access:
MyChart proxy access may allow a parent, guardian or trusted adult to help manage appointments, medications and communication for another patient.
Laboratory access
Using Yale New Haven Health blood-draw stations with a Northeast Medical Group order
Northeast Medical Group patients may use Yale New Haven Health blood-draw locations when their clinician orders laboratory testing. Rules and hours differ by station.
Walk-in availability
Some draw stations accept walk-ins and also offer online appointment booking.
Requisition required
The patient needs a valid electronic or paper laboratory order.
Outside orders
Some Yale New Haven Health draw stations state that they honor requisitions from other laboratories.
Example: Trumbull White Plains Road draw station
Published Trumbull blood-draw details
Address
Phone
Hours
Important note
888 White Plains Road, Suite 203
Trumbull, CT 06611
Closed from noon to 1 p.m. Closed weekends and holidays. Hours are subject to change.
Confirm that the order has reached the laboratory
Ask whether fasting is required
Ask whether medicines should be taken normally
Bring identification and insurance
Check for midday closures
Ask when the clinician should receive results
Do not assume office hours equal laboratory hours.
A multispecialty building may remain open after the blood-draw station closes.
Verify every part of the visit
Insurance accepted by Northeast Medical Group
Yale New Haven Health participates with many commercial, marketplace, Medicare, Medicaid and governmental plans. Participation does not guarantee that every Northeast Medical Group clinician, office, laboratory, facility or service is covered by your exact product.
Hospital insurance lists are not automatically physician lists.
Verify Northeast Medical Group practitioner coverage separately, especially when a visit may also involve a hospital, imaging center or outside professional.
Give the insurer’s full product name
Include the network, employer, exchange, Medicare Advantage or Medicaid product shown on the card.
Verify the individual clinician
A medical group may participate while one provider has a different status.
Verify the street address
Connecticut, Rhode Island and New York practices may be treated differently.
Verify the visit type
Confirm primary care, specialist, telehealth, walk-in, laboratory or procedure coverage.
Ask about referral and authorization
HMO, narrow-network and specialty services may require approval.
Request the expected patient amount
Ask about copay, deductible, coinsurance and noncovered services.
Insurance-verification call script
“I am scheduling with [clinician] at [exact address] for [visit or service]. Is this Northeast Medical Group clinician and location in network under my full plan? Do I need a referral or authorization, and what copay, deductible or coinsurance should I expect?”
Question an incorrect balance
Call NEMG billing with the service date, clinician, location and insurer information.
Arrange a payment plan before collections
Partial payments alone may not stop collection activity unless a formal arrangement is established.
Paperless billing:
MyChart guarantors generally receive statements electronically by default. Patients can open Billing Summary and change the paperless preference when they want mailed statements.
Mail payment without a statement:
Send checks for Northeast Medical Group balances to Yale New Haven Health, PO Box 788327, Philadelphia, PA 19178-8327. Include the guarantor number on the check.
Billing call script
“I am calling about a Northeast Medical Group charge for [service date] with [clinician and location]. My insurer shows [status or amount]. Please explain the charge, adjustment and patient balance and tell me whether the claim needs correction, reprocessing or a payment arrangement.”
Eligible patients can establish a formal payment plan through MyChart or billing customer service.
NEMG physician estimate
Yale New Haven Health instructs patients to call the office of the Northeast Medical Group appointment for a physician-service estimate.
Financial-assistance application
Programs are available for insured and uninsured patients who have difficulty paying.
Employed NEMG clinicians:
Yale New Haven Health states that clinicians employed by Northeast Medical Group are covered under its financial-assistance policy. Provider coverage lists are updated periodically.
Call before the balance becomes overdue
Explain the amount and what you can reasonably afford.
Ask whether the clinician is covered by the policy
Not every independent professional involved in care follows the same assistance program.
Request the application and document list
Income, household and insurance documents may be required.
Establish a formal payment arrangement
Do not assume occasional partial payments count as an approved plan.
How to request Northeast Medical Group medical records
Download the current authorization form
Use the Yale New Haven Health Release of Information form for Northeast Medical Group providers.
Identify the patient completely
Include legal name, date of birth, current address and telephone number.
Use a specific date range
State the dates of service and practice or clinician involved.
Name the records needed
Examples include visit notes, laboratory results, medication lists, billing information or the complete medical record.
Identify the recipient
State whether records should go to the patient, another clinician, an insurer, attorney or authorized person.
Print and sign the form
Yale New Haven Health instructs patients to print and sign the completed authorization.
Submit through the NEMG records channel
Fax the signed form to 203-200-1286 or mail it to the Release of Information office.
Northeast Medical Group records submission details
Method
Current official information
Important instruction
Fax
203-200-1286
Use the NEMG provider fax, not the hospital or Yale Medicine fax.
Mail
Health Information Management
Release of Information Services
PO Box 9565
New Haven, CT 06535
Mail the printed, signed authorization.
Patient copy cost
No charge to the patient or legal representative
Other third-party requests may be charged according to applicable state rates.
Use the correct records office.
Lawrence + Memorial Hospital and Westerly Hospital have separate hospital-record submission details. A Northeast Medical Group physician-office record uses the NEMG provider fax listed above.
Fastest focused request:
Ask for the specific office visit, test results and date range needed instead of requesting the complete lifetime record when it is unnecessary.
Results, refills, referrals and follow-up problems
A test result is visible but unexplained
Review any clinician comment, then contact the ordering office for interpretation and the next step.
A result is missing
Confirm whether the test is complete, pending review or performed outside the Yale New Haven Health record system.
A routine medicine is running low
Request the refill early and include the medication, strength and correct pharmacy.
The refill is denied
Ask whether a visit, laboratory test or monitoring step is required before a new prescription.
A specialist has not contacted you
Ask the referring practice whether the referral was sent and whether insurance authorization is complete.
You were treated at a hospital
Arrange timely primary-care follow-up and verify that the discharge medication list is accurate.
The MyChart message is unanswered after two business days
Call the office when the issue cannot wait longer.
Symptoms become severe
Use urgent or emergency care based on the warning signs rather than waiting for a routine appointment.
Result follow-up script
“I completed [test] on [date] ordered by [clinician]. Can you confirm whether the result is final, whether the clinician reviewed it and how I should receive the interpretation, treatment instructions or follow-up appointment?”
Regional patient shortcuts
Practical Connecticut, Rhode Island and Westchester tips
01
Filter by delivery network
Use the Northeast Medical Group filter so Yale Medicine and other clinicians do not get mixed into the search.
02
Check new-patient status
A listed clinician may not currently have new-patient availability.
03
Arrive before the walk-in cutoff
Selected centers stop accepting patients 15 minutes before closing and may close earlier at capacity.
04
Call ahead for very young children
North Haven and Niantic ask families to call ahead when possible for patients under age 2.
05
Separate doctor and hospital coverage
Practitioner and facility network status may not be identical.
06
Save proxy access early
Set up child, teen or adult proxy access before an urgent portal task is needed.
07
Check blood-draw lunch closures
Some stations pause midday even when the larger medical center remains open.
08
Use the bill-specific number
NEMG, Yale Medicine and hospital bills have different customer-service channels.
09
Keep MyChart contact details current
Appointment, result and paperless-billing notices depend on your saved email and telephone.
Direct contact directory
Who to contact for each Northeast Medical Group task
Life-threatening or potentially disabling symptoms.
Regional location map
Find Northeast Medical Group practices across the region
Northeast Medical Group has a wide regional footprint rather than one central clinic. Use the official location finder for the live office profile, then enter the exact street address in navigation.
Administrative address:
Northeast Medical Group lists 99 Hawley Lane, first floor, Stratford, Connecticut 06614 as a central location. Do not travel there unless your appointment confirmation specifically names that address.
Frequently asked questions
Northeast Medical Group FAQs
What is Northeast Medical Group?
Northeast Medical Group is a not-for-profit multispecialty physician foundation within Yale New Haven Health, with more than 130 community practices across Connecticut, Rhode Island and Westchester County.
How do I find a doctor accepting new patients?
Use the Yale New Haven Health clinician finder and apply the Northeast Medical Group and Accepting New Patients filters. You can also filter by insurance, location, specialty, language, telehealth and online scheduling.
What can I do in MyChart?
You can manage eligible appointments, view results, request prescription renewals, send nonurgent messages, join video visits, review bills and arrange payments.
How quickly will a MyChart message be answered?
MyChart currently advises allowing up to two business days. Call the office for time-sensitive concerns and call 911 for an emergency.
Can I walk into a Northeast Medical Group walk-in center?
Yes. Walk-in centers treat many minor illnesses and injuries, but capacity, hours and last-patient cutoffs vary. Check the live location page before traveling.
What does walk-in care treat?
Published examples include bronchitis, colds, flu, minor cuts, ear infections, pneumonia evaluation, sinus infections, skin infections, sprains and strep throat.
Does Northeast Medical Group offer telehealth?
Many clinicians offer video visits. Request one through MyChart or the medical office. The clinician decides whether an in-person examination is required.
What is the NEMG billing number?
Call 833-288-4400 for Northeast Medical Group bill questions Monday through Friday from 8 a.m. to 5 p.m.
How do I request my medical records?
Complete and sign the official release form, then fax the Northeast Medical Group provider request to 203-200-1286 or mail it to Health Information Management, Release of Information Services, PO Box 9565, New Haven, CT 06535.
Is Northeast Medical Group the same as Yale Medicine?
No. They are separate physician organizations within the broader Yale New Haven Health environment and use different billing contacts.
Complete the live action
Official Northeast Medical Group patient tools
The main patient workflows are explained above. Use the official systems below when you are ready to perform the live search, login, payment, appointment or records action.
