Maui, Hawaii · Five clinics, patient portal, specialties and records
Navigate Maui Medical Group Care Without Driving to the Wrong Side of the Island
Maui Medical Group has served the island for decades and currently lists five clinics in Wailuku, Kahului, Kihei, Pukalani and Napili. The available doctors, imaging, hours and specialty services are not the same at every site.
This patient guide explains the full process in one place: which clinic to call, how to schedule, how portal registration works, what each location offers, how to prepare for testing, how to request records and what to check before paying a bill or travelling across Maui.
Call 911 for an emergency.
Do not wait for the patient portal, an email reply or a routine clinic appointment for severe chest pain, serious breathing difficulty, possible stroke, loss of consciousness, uncontrolled bleeding, major trauma or another potentially life-threatening condition.
Five clinics
Wailuku, Kahului, Kihei, Pukalani and Napili.
Portal
WebChart access available 24 hours after registration.
Records estimate
Five to seven business days after valid authorization.
Official review
Information checked July 23, 2026.
Start with the correct route
Which Maui Medical Group service should you contact?
PRIMARY OR PEDIATRIC CARE
Routine, preventive or ongoing care
Start with family medicine, internal medicine or pediatrics for regular examinations, new non-emergency symptoms, chronic-condition management, medication follow-up and referrals.
Best for: annual visits, diabetes, blood pressure, childhood care, ongoing medications and care coordination.
SPECIALTY OR DIAGNOSTIC CARE
Testing, surgery or specialist evaluation
Call central scheduling when you need imaging, physical therapy, sleep care, neurology, surgery, audiology, dermatology, orthopedics, pulmonary care or another specialty.
Confirm: provider order, referral, insurance authorization, correct clinic and preparation instructions.
EMERGENCY SERVICES
Serious or rapidly worsening symptoms
Clinic care is not a replacement for emergency hospital treatment when delay could threaten life or permanent function.
Call 911 for: heart-attack symptoms, stroke warning signs, severe breathing trouble, major injury or uncontrolled bleeding.
Most useful starting point:
Call
808-249-8080, explain the patient’s age, reason for care, home area and insurance network, and ask which clinic has the correct provider and equipment.
Island medical network
What is Maui Medical Group?
Maui Medical Group traces its partnership planning to 1959 and says the formal medical partnership began on January 1, 1961. It developed from a small physician partnership into a multi-location group serving residents across central, south, upcountry and west Maui.
Primary care network
Family medicine, internal medicine, pediatric care and advanced-practice clinicians are distributed across several clinics.
Specialty care
Published departments include surgery, neurology, orthopedics, ENT, pulmonary medicine, sleep care, audiology and dermatology.
Diagnostics and treatment
Wailuku provides broad imaging and testing capability, while selected satellite clinics provide more limited services.
Do not assume every MMG clinic is interchangeable.
A provider may work at only one or two locations, and imaging, specialty, weekend and physical-therapy services vary by site.
Five island clinics
Maui Medical Group locations, telephone numbers and hours
Published clinic locations and schedules
| Clinic |
Address |
Published hours |
Phone |
| Wailuku |
2180 Main Street, Wailuku, HI 96793 |
Location page: Mon-Fri 7:30 a.m.-7:00 p.m.; Sat, Sun and most holidays 8:00 a.m.-4:00 p.m. |
808-242-6464 |
| Kahului |
110 East Kaahumanu Avenue, Kahului, HI 96732, One Hana Highway Building |
Mon-Fri 8:00 a.m.-6:00 p.m.; weekends and holidays closed. |
808-871-1730 |
| Kihei |
2349 South Kihei Road, Unit D, Kihei, HI 96753 |
Mon-Fri 8:00 a.m.-5:00 p.m.; weekends and holidays closed. |
808-270-1528 |
| Pukalani |
55 Pukalani Street, Pukalani, HI 96768 |
Mon-Fri 8:00 a.m.-6:00 p.m.; weekends and holidays closed. |
808-573-6200 |
| Napili |
5095 Napilihau Street, Suite 114, Lahaina, HI 96761 |
Temporary published hours: Mon-Fri 8:00 a.m.-5:00 p.m.; weekends closed. |
808-661-0051 |
Wailuku opening-time conflict:
The individual Wailuku page lists a 7:30 a.m. weekday opening, while the general clinic-hours page lists 7:00 a.m. Call
808-242-6464 before planning an early-morning arrival.
Kihei unit-number check:
The official footer and clinic-hours information identify Unit D, while content on the Kihei page also displays “Unit 2.” Confirm the exact unit when the appointment is scheduled.
Choose a clinic based on the task
Wailuku
Best first check for broad specialty, imaging, sleep, physical therapy, diabetes education and weekend or holiday access.
Kahului
Useful for central Maui access and published audiology, dermatology, ENT and advanced-practice clinicians.
Kihei
Convenient for south Maui primary care, but the official radiology page says imaging is not offered there.
Pukalani
Upcountry access with primary, pediatric and selected general diagnostic-radiology services.
Napili
West Maui access for family and pediatric care. Hours are currently labelled temporary on the official page.
Central scheduling
Call 808-249-8080 when you need help matching a specialty and clinic.
Local travel tip:
Do not schedule another time-sensitive commitment immediately after a cross-island medical visit. Road incidents, school traffic, visitor traffic and weather can make island travel less predictable.
Appointment workflow
How to schedule the correct Maui Medical Group appointment
Define the medical need
State whether the appointment is for primary care, pediatrics, a specialist, imaging, physical therapy, sleep testing, occupational medicine or another service.
Call central scheduling
Use
808-249-8080. The individual clinic telephone is useful when you already know the location or need same-day office information.
Give the patient’s age
This is particularly important for pediatric, family-medicine and adult internal-medicine scheduling.
Identify the preferred side of Maui
Explain whether Wailuku, Kahului, Kihei, Upcountry or west Maui is most practical, but prioritize the correct service over distance.
Verify the exact insurance product
Give the complete insurer, plan and network name printed on the card.
Ask whether a referral or order is required
Specialty care, physical therapy, sleep services and diagnostic imaging may require clinical documentation or insurance authorization.
Confirm preparation instructions
Ask about fasting, medication changes, contrast, transportation, forms, imaging records and arrival time.
Save the exact location
Record the street, unit or suite, provider, department, phone number and check-in instructions.
Appointment call script
“I need an appointment for [reason]. The patient is [age]. We live near [area]. My insurance is [full plan and network]. Which Maui Medical Group clinic has the correct provider or equipment, and do I need an order, referral, authorization or special preparation?”
Prevent check-in delays
What to bring to a Maui Medical Group visit
Government-issued photo identification
Current primary insurance card
Secondary insurance card when applicable
Referral or authorization required by the plan
Medication list with doses and frequency
Medication-allergy and reaction list
Recent test, imaging and specialist records
Preferred pharmacy name and location
Home blood-pressure or glucose records when relevant
Payment method for copay or deductible
Prepare information before a symptom visit
1
When it started
Write down the first day, whether it was sudden and how it has changed.
2
What affects it
List movement, food, sleep, weather, medicine or other triggers.
3
What you tried
Bring the names and doses of medicines or home treatments and whether they helped.
Outside-record tip:
Do not assume records from an Oahu, mainland or separate Maui health system are automatically available. Confirm transfer before a specialist or first primary-care appointment.
WebChart patient access
How Maui Medical Group portal registration works
Registration is not fully self-service.
Maui Medical Group says portal access must first be requested in person. A valid photo ID, such as a Hawaii driver’s licence or state ID, is requested.
Download or request the registration form
Complete the patient portal registration information and sign the form.
Take the form to an MMG representative
The official instructions state that the registration request must be made in person.
Present valid identification
Staff use identification to protect the patient’s medical information and establish the correct account.
Wait for the activation email
After staff register the patient, the portal sends an activation link to the email address provided.
Create secure login details
Use a unique password and protect the email account connected with the portal.
Review the account before relying on it
Check the patient name, appointments, medications and available records and report mismatched information.
What patients can do in the portal
Q
Ask a clinical question
Send a non-emergency question to the healthcare team.
D
View documents
Review available reports, forms and clinical documents.
Rx
Request a refill
Submit routine prescription-renewal requests electronically.
ID
Update personal details
Review and update applicable demographic information.
A
View appointments
Review upcoming scheduled visits and available scheduling tools.
LAB
View lab reports
Review laboratory information that has been released to the account.
The portal is not an emergency service.
A message may not be read immediately. Call the clinic for time-sensitive concerns and call 911 for emergency symptoms.
Portal problem solver
What to do when Maui Medical Group portal access fails
No activation message arrived
Check spam and confirm the email address entered by registration staff.
You tried to register entirely online
Complete the signed form and identity check in person first.
The portal shows another family member
Stop entering information and contact the clinic. Do not use another person’s account.
A laboratory result is missing
The test may be unfinished, under review or not yet released to the portal.
An appointment is not visible
Call scheduling to confirm whether the request became a completed appointment.
A refill is medically urgent
Call the treating office. Do not rely only on a portal request when medication will run out immediately.
Your email or telephone changed
Ask registration staff to update the account and verify the identity information.
The symptoms are becoming serious
Stop troubleshooting technology and seek the appropriate urgent or emergency medical care.
Care available across the group
Maui Medical Group doctors and specialties
Primary careFamily practice, general practice and internal medicine.
Children’s carePediatrics in Wailuku, Pukalani and Napili.
Surgical servicesGeneral surgery, orthopedic surgery and selected interventional care.
Brain and nerve careNeurology and published stroke-related expertise.
Ear and hearing careAudiology and otolaryngology services in Kahului.
Skin careMedical, surgical and aesthetic dermatology in Kahului.
Lung and sleep carePulmonary disease and the Wailuku Sleep Center.
RehabilitationPhysical therapy and occupational-medicine services.
Women’s healthWomen’s health appears on the published specialty list.
Hospital careHospitalist physicians manage acute inpatient medical needs.
ImagingRadiology services vary significantly by clinic.
Health managementDiabetes education and anticoagulation monitoring.
Provider lists change.
Use the live physician directory for current names and locations, then confirm whether the selected provider is accepting new patients and participates in the exact insurance network.
Location-specific diagnostics
Where Maui Medical Group imaging services are offered
Published radiology capability by clinic
| Location |
Published capability |
What to confirm |
| Wailuku |
General X-ray, fluoroscopy, digital mammography with tomosynthesis, CT, ultrasound, MRI, bone densitometry, ECG and pulmonary-function testing. |
Order, authorization, contrast, fasting, implants, pregnancy screening and transportation. |
| Pukalani |
General diagnostic radiology. |
Whether the exact examination is available or must be performed in Wailuku. |
| West-side clinic |
The radiology page refers to the Lahaina clinic as offering general diagnostic radiology. |
Because the current west-side location is listed as Napili, call before travelling to verify service and address. |
| Kihei |
The official radiology page states that no radiology services are offered at Kihei. |
Ask whether Wailuku, Pukalani or another imaging location should be used. |
Questions to ask before imaging
Has the clinic received the provider order?
Does insurance require prior authorization?
Is fasting required?
Should medicines be taken normally?
Will contrast be used?
Are kidney laboratory results needed?
Are implants or devices MRI-safe?
Will someone need to drive the patient home?
Imaging call script
“My doctor ordered [test]. Which Maui Medical Group location performs it? Has the order and insurance authorization arrived? Do I need fasting, laboratory work, medication changes, contrast preparation or a driver?”
Wailuku chronic-care support
Diabetes education and anticoagulation monitoring
Diabetes management
The Health Management Center provides personalized services designed to help patients understand diabetes and work with the treating physician to improve daily management.
Warfarin monitoring
Patients taking Coumadin or warfarin may receive fingerstick INR or protime testing with immediate results used to support medication adjustment.
Referral instruction:
The official department page asks patients to speak with their primary-care physician or cardiologist about referral to anticoagulation monitoring.
Bring these items to diabetes or INR care
Current medicine and supplement list
Home glucose or INR records
Recent hospital or emergency paperwork
Diet, illness or medicine changes
Bleeding or bruising symptoms
Questions about dose and next test date
Warfarin safety:
Seek immediate medical advice for serious bleeding, black stools, vomiting blood, severe headache after injury or another concerning symptom. Do not change the dose without clinical instructions.
Wailuku Sleep Center
When to ask Maui Medical Group about a sleep evaluation
The Maui Medical Group Sleep Center describes evaluation and treatment for snoring, sleep apnea, insomnia, difficulty staying asleep and excessive sleeping.
Possible sleep apnea
Loud snoring, witnessed breathing pauses, choking during sleep, morning headache or daytime sleepiness.
Insomnia
Difficulty falling asleep, frequent waking or early waking that affects daytime function.
Treatment difficulty
Problems tolerating CPAP or BiPAP and questions about alternative approaches.
Discuss symptoms with a clinician
Explain sleep schedule, snoring, breathing pauses, daytime sleepiness and relevant medicines.
Confirm the testing pathway
Ask whether a consultation, home sleep test or laboratory study is recommended.
Verify insurance authorization
Sleep studies and equipment often require documentation and insurer approval.
Ask about follow-up
Understand how results, equipment selection and treatment monitoring will occur.
Children’s care
Maui Medical Group pediatric locations and visit preparation
The current pediatric directory lists physicians and advanced-practice care in Wailuku, Pukalani and Napili.
Wailuku pediatrics
Several published pediatric physicians and a certified pediatric nurse practitioner are associated with Wailuku.
Pukalani pediatrics
The directory lists a board-certified pediatric physician at the Upcountry clinic.
Napili pediatrics
The directory lists pediatric advanced-practice coverage for the west-side location.
Bring to a child’s appointment
Parent or guardian photo ID
Child’s insurance card
Vaccination record
Medication and allergy list
School, sport or daycare form
Growth, feeding or development concerns
Previous pediatric or hospital records
Legal guardianship documents when applicable
Online scheduling:
Maui Medical Group’s homepage displays a separate pediatric appointment option. Confirm the chosen provider, location and appointment before travelling.
Work injury and employer care
Maui Medical Group occupational-medicine services
The Occupational Medicine Department serves Maui County residents and employers and describes a coordinated approach to injury assessment, treatment authorizations, work restrictions and return-to-work planning.
Work injury care
Initial assessment, diagnosis, treatment, follow-up and function-focused recovery planning.
Employer coordination
Communication with employers, case managers, insurance adjusters and workers’ compensation carriers.
Testing and examinations
Certified DOT examiners and on-site drug and alcohol testing are advertised at all five clinics.
Authorizations
Assistance with treatment authorization and workers’ compensation responsibilities.
Return-to-work plans
Documentation of restrictions, functional progress and safe work resumption.
Industrial rehabilitation
Rehabilitation support intended to restore function after work injury or illness.
Bring to a work-injury visit
Employer name and contact
Date, time and location of injury
Supervisor or incident-report details
Workers’ compensation carrier information
Claim or authorization number
Job description and physical duties
Coverage verification
How to verify insurance before a Maui Medical Group visit
No comprehensive current payer list was displayed on the official patient pages reviewed for this guide.
Do not assume coverage because a plan was accepted in a previous year or at another Maui clinic.
Read the complete plan name
Use the insurer, product, network, member ID and group number printed on the card.
Call Maui Medical Group
Confirm the specific provider, clinic and planned service.
Call the insurer
Use the member-services number on the insurance card.
Ask about referrals
Confirm whether primary-care selection or specialist referral is required.
Ask about authorization
Imaging, sleep testing, surgery, therapy and procedures commonly require prior approval.
Request the estimated patient amount
Ask about copay, deductible, coinsurance, non-covered services and separate professional or facility charges.
Insurance-verification script
“My plan is [full product and network]. I am seeing [provider] at the [clinic] location for [service]. Is the provider, clinic and service in network? Do I need a referral or prior authorization, and what amount should I expect to pay?”
Diagnostic-service tip:
Verify the clinic, radiologist, laboratory and test—not only the ordering physician. Different parts of one visit can be billed separately.
Statement and payment workflow
How to review and pay a Maui Medical Group bill
Confirm the patient and service date
Match the statement with the correct family member, clinic and appointment.
Identify each provider and department
Imaging, laboratory, physician and procedure charges may be presented separately.
Compare the insurance explanation of benefits
Review allowed amount, insurer payment, adjustment, denial code and patient responsibility.
Question missing insurance processing
Confirm that Maui Medical Group had the correct plan and that the insurer received the claim.
Use the official payment service
Check the patient name, account and balance before entering card or bank information.
Billing call script
“I am calling about the statement for [service date]. Please explain the provider charge, insurance payment, adjustment and patient balance. Is the claim complete, denied or waiting for more information?”
Use the number printed on the statement for detailed account questions.
When the statement does not provide a clear contact, call the clinic where the service occurred or the Wailuku main office at
808-242-6464 for routing.
Medical-record request
How to request Maui Medical Group medical records
Download the current authorization
Use the Authorization for Release of Protected Health Information.
Identify the patient
Enter the full name, former name when relevant, date of birth and medical-record number when known.
Choose the scope
Select form completion, the last two years of records or a specific date range and record type.
Select the record types
Options include clinic records, X-ray films, X-ray reports, lab results, immunizations, itemized billing and other named departments or specialties.
Select the format
The form lists paper, CD, flash drive, email and fax.
Identify the recipient
Provide the person’s or organization’s name, address, phone, fax and email as needed.
Sign the authorization
A legally authorized representative should also state the relationship to the patient.
Allow processing time
The records page asks patients to allow five to seven business days after receipt of a valid authorization.
Maui Medical Group Medical Records Department
| Method |
Published detail |
Practical use |
| Mail |
Maui Medical Group, Medical Records Department, 2180 Main Street, Wailuku, HI 96793 |
Send a signed authorization and supporting representative documents. |
| Dedicated records phone |
808-758-3846 |
The official records webpage publishes this number for department questions. |
| Main number shown on PDF |
808-242-6464 |
The 2024 authorization PDF displays the Wailuku main number for records questions. |
| Fax |
808-243-2341 |
Fax the signed authorization and retain the confirmation page. |
| Email |
medicalrecords@mauimedical.com |
Ask non-emergency records questions and confirm the secure submission method. |
Official phone-number conflict:
The webpage publishes 808-758-3846, while the current release PDF displays 808-242-6464. Start with the dedicated records-page number and use Wailuku’s main number if you cannot connect.
Authorization expiration:
The current release form says the authorization expires 90 days after signature. Submit it promptly and keep a copy.
Processing estimate:
Five to seven business days after a complete authorization is received. Fees for copies may apply.
Communication and privacy
When email is—and is not—appropriate
Email may be useful for
- Administrative questions
- Agreed routine communication
- Records-department questions
- Non-urgent follow-up when permitted
Email should not replace
- Emergency care
- A face-to-face clinical examination
- Urgent symptom assessment
- Secure portal communication when PHI is involved
Refill email limitation:
Maui Medical Group’s email policy says medication-refill requests are not generally accepted by ordinary email unless a recent office examination occurred. A new examination may still be required.
Patient privacy rights described by MMG
Request access to paper or electronic health information
Request confidential communication by another method
Request amendment of incomplete or incorrect information
Request certain restrictions on use or disclosure
Receive information about certain disclosures
Direct a record copy to a clearly identified recipient
Health-information exchange:
The privacy notice says Maui Medical Group participates in one or more health-information exchanges that can make electronic records available to participating providers for treatment and continuity of care.
After the appointment
Prescription refills, results and follow-up care
You need a routine refill
Use the patient portal or ask the pharmacy to contact the prescribing office. Submit the request before the last dose.
The medicine requires monitoring
The clinician may require an appointment, blood-pressure check, INR, laboratory work or another safety review.
The pharmacy has no response
Confirm that it contacted the correct provider and Maui Medical Group location.
A result is missing from the portal
Ask whether the test is final, reviewed and released electronically.
A result is flagged abnormal
A flag alone does not explain severity. Ask the ordering clinician for interpretation and next steps.
A specialist has not contacted you
Confirm where the referral was sent and whether insurance authorization is complete.
An imaging location has no order
Call the ordering office and verify the exact fax destination and clinic.
Symptoms are worsening
Call the treating clinic or seek urgent or emergency care according to severity.
Result follow-up script
“I completed [test] at [location] on [date], ordered by [provider]. Is the result final? Has the clinician reviewed it, and what follow-up, medicine or additional testing is recommended?”
Maui patient shortcuts
Local tips that can prevent wasted travel and repeat calls
01
Confirm Wailuku’s early opening
Official pages disagree between 7:00 and 7:30 a.m.
02
Check the Kihei unit
Official content displays both Unit D and Unit 2.
03
Do not drive to Kihei for imaging
The radiology page says Kihei does not offer radiology.
04
Confirm west-side radiology
The radiology page uses “Lahaina,” while the current clinic address is in Napili.
05
Register for the portal in person
Bring valid ID; online login alone does not create the initial account.
06
Allow record-processing time
Do not request records the day before an off-island specialist visit.
07
Use central scheduling
One call can help match the correct specialty, clinic and equipment.
08
Verify holiday access
Wailuku lists most-holiday hours, while other clinics may be closed.
09
Plan extra travel time
Cross-island appointments can be affected by road conditions and traffic.
Main Wailuku clinic
Map to Maui Medical Group Wailuku
Maui Medical Group Wailuku
2180 Main Street
Wailuku, HI 96793
Phone: 808-242-6464
Before navigation starts:
Confirm that the appointment is actually in Wailuku. Kahului, Kihei, Pukalani and Napili have separate addresses and telephone numbers.
Patient questions answered
Maui Medical Group frequently asked questions
How many Maui Medical Group clinics are there?
The official website lists five clinics: Wailuku, Kahului, Kihei, Pukalani and Napili.
What number should I call for an appointment?
Call central appointment scheduling at 808-249-8080.
What time does Wailuku open?
The individual location page lists 7:30 a.m., while the general hours page lists 7:00 a.m. Call 808-242-6464 before an early appointment.
Is Wailuku open on weekends?
The official page lists Saturday, Sunday and most holidays from 8:00 a.m. to 4:00 p.m.
How do I register for the patient portal?
Complete and sign the registration form in person and present valid identification. Staff then register the account and an activation link is sent by email.
What can I see in the patient portal?
You may view released medical information, laboratory reports, clinical documents and appointments and may request refills or send non-emergency questions.
How do I request medical records?
Complete the official authorization and send it to the Medical Records Department at 2180 Main Street in Wailuku.
How long will a record request take?
The published estimate is five to seven business days after receipt of a complete authorization. Fees may apply.
Where should I go for an MRI or CT?
The official radiology page lists MRI and CT at Wailuku. Confirm the order, authorization and appointment before travelling.
Does the Kihei clinic offer X-rays?
The official radiology page says no radiology services are offered at Kihei.
Does Maui Medical Group have pediatricians?
Yes. The provider directory lists pediatric care in Wailuku, Pukalani and Napili.
Does Maui Medical Group provide diabetes education?
Yes. Its Wailuku Health Management Center provides diabetes-management education.
Can Maui Medical Group monitor warfarin?
The Health Management Center provides fingerstick INR or protime testing. Ask the primary-care doctor or cardiologist about referral.
Can I request a prescription by ordinary email?
The email policy says refill requests are generally not accepted by ordinary email unless preceded by a recent examination. Use the portal or pharmacy request, and understand that a visit may still be required.
Complete the live action
Official Maui Medical Group patient tools
The important instructions are explained above. Use these official destinations when you are ready to complete the live login, payment, provider lookup, form download or appointment action.
