Cucamonga Valley Medical Group 2026: Doctors, Locations, Portal & Patient Guide

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Inland Empire patient guide · Verified July 23, 2026

Choose the Right CVMG Doctor, Office and Patient Route Before You Book

Cucamonga Valley Medical Group provides family medicine and primary care for patients across the Inland Empire, from infants and school-age children to working adults and seniors. The group offers pediatric care, preventive visits, adult medicine, common-illness treatment, chronic-condition management and selected office procedures.

This guide brings the useful instructions into one page: the current office transition, exact addresses, published hours, new-patient process, accepted insurance categories, healow tools, paperwork, laboratory orders, referrals, prescription refills, medical records and billing help.

Start as a new patient Check live locations Choose your next step
Main patient number: 909-429-2864
Medical emergency: Call 911 immediately or go to the nearest emergency department for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, loss of consciousness, a severe allergic reaction, suicidal danger or another potentially life-threatening condition. Do not wait for a portal reply or routine office appointment.
Important Chino clinic transition—effective July 31, 2026:

CVMG has announced that its Chino office at 5562 Philadelphia Street, Suite 310, will close after July 31, 2026. Beginning in August, Dr. Brandon Tong is expected to see patients in Eastvale and Rancho Cucamonga, while Kiran Kaur is expected to work from Eastvale and North Fontana.

Previously scheduled appointments are expected to be moved automatically. Still, check the appointment location in healow or call 909-429-2864 before leaving home.

Patient ages

Primary care from infants through senior adulthood.

Continuing offices

Five locations after the Chino transition.

New patients

Concierge contact is promised within 24 hours.

Main phone

909-429-2864

Portal

healow for records, orders, vaccines and TeleVisits.

Start here

What are you trying to do with Cucamonga Valley Medical Group?

NEW PATIENT Choose a doctor and establish care

Complete the new-patient form with your preferred provider, office and insurance information. A concierge team member should contact you to verify coverage and arrange the first visit.

Best route for: changing primary-care doctors, moving to the Inland Empire, selecting a pediatric provider or establishing ongoing adult care.
CURRENT PATIENT Book, refill, check results or follow up

Call the main number for appointment, medication, referral, billing and records help. Use healow for available digital records, lab orders, vaccinations and TeleVisits.

Best route for: follow-up appointments, prescriptions, missing orders, approved referrals and routine health-record access.
SAME-DAY OR EMERGENCY Decide how urgent the problem is

Call CVMG for a common non-emergency illness when the office is open. Use urgent care when timely evaluation is needed but the problem is not life-threatening. Call 911 for an emergency.

Do not use routine messages for chest pain, stroke symptoms, serious breathing difficulty, major bleeding or loss of consciousness.
Most efficient route: Choose the type of care, confirm the provider’s office after the Chino transition, verify the exact insurance product, prepare forms before arrival and save the direct appointment details in healow or your phone.

Go directly to the patient task you need

The important procedures are explained here instead of sending you through a long directory of outside pages.

Location planner

Cucamonga Valley Medical Group locations, addresses and published hours

As of July 23, 2026, CVMG still lists six offices. The Chino office is scheduled to close after July 31. The five continuing locations are Central Fontana, Eastvale, North Fontana, Rancho Cucamonga and Upland.

CONTINUING Central Fontana at Sierra Fountains
16839 Ramona Avenue, Suite 401
Fontana, CA 92336
Monday-Friday: 8:30 a.m.-5 p.m.
Saturday-Sunday: Closed
Open directions
CONTINUING Eastvale
12442 Limonite Avenue, Suite 205
Eastvale, CA 91752
Monday-Friday: 8:30 a.m.-5 p.m.
Saturday-Sunday: Closed
Open directions
CONTINUING North Fontana
16465 Sierra Lakes Parkway, Suite 300
Fontana, CA 92336
Monday-Friday: 8:30 a.m.-5 p.m.
Saturday-Sunday: Closed
Open directions
CONTINUING Rancho Cucamonga
7777 Milliken Avenue, Suite 240
Rancho Cucamonga, CA 91730
Main location page lists Monday-Friday: 8 a.m.-5 p.m.
Saturday-Sunday: Closed
Open directions
CONTINUING Upland
1310 San Bernardino Road, Suite 105
Upland, CA 91786
Monday-Friday: 8:30 a.m.-5 p.m.
Saturday-Sunday: Closed
Open directions
CLOSING JULY 31, 2026 Chino-Ontario
5562 Philadelphia Street, Suite 310
Chino, CA 91710
Published hours before closure: Monday-Friday, 8:30 a.m.-5 p.m.
Confirm every appointment before travel.
Call about a moved appointment

How to choose among the five continuing clinics

Confirm where your preferred provider currently works
Check that the office accepts your exact insurance network
Ask whether the visit can be completed by TeleVisit
Confirm that the office offers the procedure or visit type
Save the suite number, not only the street address
Recheck Chino-related appointments scheduled after July 31
Inland Empire travel tip: A clinic that looks close on a regional map may require substantially more travel during weekday traffic near I-10, I-15 or CA-210. Compare the appointment time and provider availability—not only straight-line distance.
Open the live location finder Confirm location by phone
New-patient workflow

How to become a new Cucamonga Valley Medical Group patient

Identify the type of primary care you need Decide whether the appointment is for an infant, child, adult, senior, annual examination, chronic-condition follow-up or a specific non-emergency symptom.
Choose a preferred office Select Central Fontana, Eastvale, North Fontana, Rancho Cucamonga or Upland. Do not select Chino for care after July 31, 2026.
Choose a preferred provider when possible Review the live provider directory for credentials, clinical interests, languages and current office assignments.
Enter the complete insurance product Include the insurer, product, network, member ID, medical-group assignment and primary-care assignment shown on your card or member portal.
Submit the official new-patient form CVMG says a concierge team member will contact new patients within 24 hours to answer questions, verify insurance and help schedule the first appointment.
Confirm the appointment details Record the provider, office, suite, date, arrival time, visit type and any expected payment.
Complete forms before the visit Download the English or Spanish packet, complete all relevant pages and place the appointment location in the subject line if emailing the forms.
Transfer important prior records Ask the former provider to send medication history, recent laboratory results, imaging reports, immunizations, specialist notes and chronic-condition records.
New-patient call script
“I submitted the new-patient form for [patient name]. We prefer [provider or office]. My insurance is [full plan and network]. Can you confirm whether the provider accepts new patients, whether the plan requires CVMG to be assigned as the medical group or primary-care office, and which records and forms are needed before the first visit?”
Complete the new-patient form Review the live provider team
Appointment planning

How current patients can schedule the correct visit

Annual physical or preventive visit Ask whether the appointment is being scheduled as preventive care and whether separate new symptoms may create an additional diagnostic charge.
New illness or injury Describe the symptom, when it began, severity and any warning signs so the team can choose an appropriate appointment time.
Chronic-condition follow-up Ask whether laboratory testing should be completed before the appointment and whether home readings should be brought.
Child well visit or sports physical Bring immunization history, school or sports forms and any family-history information requested by the provider.
Procedure request Ask whether the service is offered in North Fontana or Upland, whether a consultation is needed and whether insurance authorization applies.
TeleVisit Confirm that the symptom can be evaluated remotely and complete the healow connection, camera and microphone test before the appointment.
Current patients: CVMG directs existing patients to call 909-429-2864 for appointment help. Online options may vary by provider, appointment type and healow account.
Care available

Cucamonga Valley Medical Group services explained in simple language

Primary-care services, examples and preparation
Service Examples listed by CVMG What to prepare
Pediatric care Infant care, well-child visits, vaccinations, eczema and rash care, cold and flu treatment, school and sports physicals, acute pain and chronic-condition care. Immunization history, growth or development concerns, school forms, medication doses and parent questions.
Preventive medicine Annual physicals, routine checkups, vaccinations, weight-management support and general wellness care. Family history, screening dates, vaccine record, home readings and preventive-care questions.
Adult care Men’s health, women’s health, senior care, family planning, infertility-related primary-care discussion and cardiovascular health. Medication list, prior screening dates, pregnancy plans when relevant, specialist reports and health goals.
Acute care Cough, common cold, flu-like illness, abdominal discomfort and muscle or joint pain. Symptom start date, fever readings, treatments tried, exposure history and warning signs.
Chronic-condition care Asthma, COPD, diabetes, glaucoma coordination, heart conditions, obesity and sleep apnea. Home glucose, blood-pressure or breathing readings; medication adherence; specialist notes; and recent testing.
Mental-health support Primary-care discussion and treatment planning for common concerns such as anxiety and depression. Symptoms, duration, sleep changes, medicines, therapy history and any immediate safety concerns.
Telemedicine Selected follow-ups and concerns that can be evaluated through a healow TeleVisit. A private location, reliable internet, charged device, medication list and home readings.
Office procedures Selected skin procedures, biopsies, excisions, injections, toenail treatment, device removal and simple laceration repair. Procedure location, insurance approval, medication restrictions, consent and transportation if advised.
Primary care has limits. A family-medicine office may evaluate and begin treatment, but some symptoms require urgent care, emergency treatment, imaging, laboratory services or a specialist referral.
Provider selection

MD, DO, NP or PA: which CVMG provider should you choose?

MD

A Doctor of Medicine who completes medical school and physician residency training.

DO

A Doctor of Osteopathic Medicine who completes physician training and may emphasize whole-person and musculoskeletal perspectives.

NP

A Nurse Practitioner with advanced nursing education who evaluates, treats and manages patients within professional scope.

PA

A Physician Assistant who evaluates and treats patients while working within a physician-led medical team.

Choose based on care fit, not only initials

Provider accepts your exact insurance product
Provider treats the patient’s age group
Office location remains convenient after July 31
Clinical interests fit the main health needs
Language and communication needs are supported
Provider is accepting new patients
Continuity tip: For diabetes, asthma, heart risk, COPD, sleep apnea or several medications, choose an office you can reach consistently. Regular follow-up is often more useful than selecting a distant provider you cannot visit reliably.
Before check-in

What to bring to a Cucamonga Valley Medical Group appointment

Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Complete medication list with strength and dose
Allergy and medication-reaction list
Recent laboratory and imaging reports
Specialist notes relevant to the visit
Vaccination record for pediatric or vaccine visits
School, sports, work or disability forms
Home blood-pressure, glucose or symptom readings
Preferred pharmacy name and exact location
Questions arranged from most to least important

Use this five-line symptom summary

What to tell the provider
“The main problem is [symptom]. It started [date or duration]. It is getting [better, worse or unchanged]. It becomes worse or better when [trigger or relief]. I have tried [medicine or treatment], and these are the warning signs or other symptoms I noticed: [details].”
Do not stop a prescribed medicine simply because a procedure or laboratory test is coming. Ask the ordering clinician for exact instructions, especially for blood thinners, diabetes medicine, controlled medication or treatment that can cause withdrawal.
Paperwork without repeat trips

CVMG patient forms: what is available and how to submit them

CVMG publishes its main patient documents in English and Spanish. The forms can be completed before the first appointment so the provider has a fuller picture of the patient’s medical and administrative information.

Patient forms and why each one matters
Form Purpose Common delay to avoid
Patient Expectations Explains office and patient expectations for the care relationship. Read the complete policy rather than signing without understanding communication and attendance rules.
Patient Registration Collects legal name, birth date, contact, insurance and responsible-party information. Use the name exactly as shown on the insurance card.
Professional Patient Conduct Explains expected behavior toward staff, providers and other patients. Ask questions before signing if a policy is unclear.
Health History Documents diagnoses, surgeries, medications, allergies, family history and current concerns. Do not write “same as chart” when CVMG may not yet have the former chart.
Terms and Conditions Addresses consent for treatment and administrative terms. Review who is financially responsible and how outside services may be handled.
Financial Responsibility for Outside Services Explains that laboratories, imaging, specialists and other outside entities may bill separately. Verify the outside provider’s network before completing non-emergency services.
Controlled Medication Policy Explains responsibilities connected with selected controlled prescriptions. Do not assume early replacement, outside prescriptions or pharmacy changes will be approved.
Notice of Privacy Practices Explains uses and disclosures of health information and patient privacy rights. Keep a copy when you need to understand access, amendment or disclosure rights.
Authorization to Release Allows CVMG to send or receive specified medical records. Include a clear recipient, date range and patient signature.
Patient Health Questionnaire Screens health concerns that may need discussion with the provider. Answer based on the requested time period rather than only how you feel that day.
Tuberculosis Questionnaire Screens exposure and health-history factors related to TB testing. Bring prior positive-test and treatment information when applicable.
Email submission: Completed forms may be sent to patientrelations@cvmgdocs.com. CVMG asks patients to put the appointment location in the subject line so the forms can be routed correctly.
Privacy reminder: Email only the documents requested by the clinic. Confirm the recipient spelling before sending, and call the office when you need a more secure delivery method.
Download English or Spanish forms
Digital patient access

What the CVMG healow patient app can help you do

Rx
Review medications

See medicines listed in the electronic health record and use them when preparing for follow-up.

A
Check allergies

Review listed allergies and report missing or incorrect reactions to the medical team.

L
Retrieve lab orders

Find an available digital copy when a printed laboratory order is lost.

V
Review vaccinations

Check vaccine information available in the patient record before contacting the office.

T
Join a TeleVisit

Meet with a provider remotely when the appointment is approved for telemedicine.

✓
Check in early

Complete available pre-visit tasks before the appointment to reduce front-desk delays.

Before a healow TeleVisit

Charge the phone, tablet or computer
Allow camera and microphone access
Use a quiet and private location
Keep medications within reach
Record temperature and home readings
Join early enough to solve connection problems
Never use healow messaging for an emergency. Portal messages and TeleVisit requests may not be reviewed immediately.
Open CVMG healow access Get portal help by phone
Coverage check

Insurance accepted by Cucamonga Valley Medical Group

CVMG states that it accepts PrimeCare and Optum, Inland Faculty plans involving IEHP and Molina, most PPO plans and Medicare. Location pages also refer to major HMO and PPO products.

An insurance-company name is not enough. One company may sell several HMO, PPO, Medicare, employer and exchange products. A doctor can participate in one network and not another.
Insurance category and what to verify
Coverage category Official CVMG description What the patient should confirm
PrimeCare / Optum Listed by CVMG among accepted arrangements. Medical-group assignment, selected primary-care provider and referral rules.
IEHP / Molina through Inland Faculty Listed by CVMG as accepted coverage categories. Current eligibility, provider assignment, office location and authorization requirements.
PPO plans CVMG says it accepts most PPO products. Exact PPO network, provider participation, deductible and out-of-network benefits.
HMO plans Individual location pages refer to major HMO products. CVMG or its contracted medical group is assigned before non-emergency care.
Medicare Medicare is listed among accepted coverage. Original Medicare versus Medicare Advantage, provider participation and referral rules.
Other displayed PPO brands The CVMG website displays several major insurer logos. A displayed logo does not prove every product from that insurer is accepted.
Read the complete plan name Use the front and back of the insurance card. Include the product, network, medical group and member-services number.
Call CVMG Ask whether the specific provider and office participate in that exact plan.
Call the insurer Give the insurer the provider, address and planned service. Ask for a confirmation or reference number.
Check referral and authorization rules HMO, Medicare Advantage, procedure, imaging, laboratory and specialist services may have separate requirements.
Ask what is due at the visit Confirm copay, deductible, coinsurance and whether an outside service may bill separately.
Insurance-verification script
“My plan is [full plan and network], member ID [number]. I want to see [provider] at [exact office] for [visit or procedure]. Is that provider and location in network? Does my plan require CVMG or another medical group to be assigned? Do I need a referral or authorization, and what amount should I expect to pay?”
Lab-order workflow

Where CVMG patients complete laboratory work and what to do with a lost order

CVMG’s patient FAQ states that laboratory work can be completed at PrimeCare and Optum Care. The correct laboratory may depend on the order, insurance, medical group and location.

Confirm whether the test is fasting Ask whether food, drinks, supplements or morning medicines need special handling.
Confirm the laboratory location Do not assume every PrimeCare or Optum site performs every ordered test.
Check the insurance network A laboratory can have separate network status from the physician office.
Bring the order and identification Carry the printed order or confirm that the digital order is visible and accepted.
Ask how results will be communicated Find out whether the ordering provider will call, send a healow update or discuss the result at follow-up.
Lost order: Look for the digital copy in healow. Create a profile if you do not already have one. Call 909-429-2864 when the order is missing or inaccessible.
An “abnormal” flag is not a diagnosis. Laboratory reference ranges must be interpreted with symptoms, medications, age, medical history and the reason the test was ordered.
Specialist access

How the CVMG referral process works after approval

Primary-care evaluation The provider documents the medical reason for specialist care and determines whether a referral is appropriate.
Insurance or medical-group review The request may require approval depending on the patient’s HMO, medical group or service.
Referral approval Approval normally identifies the specialist, service, number of visits or validity period.
Obtain the approved referral Call 909-429-2864 and ask for the Referral department. CVMG says it can send the document through encrypted email or mail it to the home.
Contact the specialist Confirm that the specialist received the referral, accepts the insurance and has the required records.
Referral follow-up script
“My provider submitted a referral for [specialty or service] on [date]. Can you confirm whether it is pending or approved, which specialist was authorized, the expiration date, number of visits and whether the referral can be sent to me by encrypted email?”
Save these details: Referral number, specialist name, specialist phone, approved service, number of visits, effective date and expiration date.
Medication planning

Request CVMG prescription refills before the medication runs out

CVMG asks patients to submit refill requests five to seven days before the final supply is expected to run out. Call 909-429-2864 and ask for the Medications department.

Medication name and strength
Exact directions and daily frequency
Number of doses remaining
Correct pharmacy name and address
Prescribing CVMG provider
Any required follow-up or monitoring test
The pharmacy sent a request but heard nothing Call the Medications department and confirm the request was received under the correct patient and provider.
The medication requires an appointment Ask what examination or monitoring is overdue and schedule before the supply is exhausted.
The insurer requires prior authorization Ask whether the insurer sent its requirements and whether an alternative medicine is being considered.
The medication is controlled Follow the controlled-medication agreement and do not assume early replacement, pharmacy changes or outside prescriptions are permitted.
Do not double a missed dose or stop a long-term prescription without medical advice. Contact the pharmacy, CVMG or emergency services depending on the medicine and severity of the problem.
Medical-record request

How to transfer or obtain Cucamonga Valley Medical Group records

Download the authorization form Use the Authorization to Release or Receive Medical Records form published on the CVMG forms page.
Identify the patient clearly Use the full legal name, date of birth, current contact information and any previous name used in the medical chart.
Name the organization sending records Include the complete physician, clinic, hospital or facility name and contact details.
Name the recipient State whether the records should be sent to CVMG, another provider or the patient.
Use a clear date range Specify the dates and record types needed instead of requesting an unnecessarily large chart.
Sign and date the authorization Missing signatures, representative authority or required consent can stop processing.
Mail the form to North Fontana Send the completed request to 16465 Sierra Lakes Parkway, Suite 300, Fontana, CA 92336.
Allow five to seven business days CVMG says its Medical Records representative may call when additional information is needed.
Medical-record mailing address
Cucamonga Valley Medical Group
North Fontana Office
16465 Sierra Lakes Parkway, Suite 300
Fontana, CA 92336
Main follow-up number

909-429-2864

Ask for help with the Medical Records request or missing information.

Request records early. Five to seven business days may not include mailing time, weekends, holidays, an incomplete authorization or time needed by another provider to receive and review the chart.
Statement review

What to do when you receive a Cucamonga Valley Medical Group bill

CVMG instructs patients whose statement has a return address of 299 West Foothill Boulevard to call 909-429-2864 and ask for the Billing department.

Confirm the billing organization Read the provider name and return address. An outside laboratory, imaging center or specialist may send a separate bill.
Match the service date Compare the statement with the visit, procedure or test you received.
Read the insurer’s explanation of benefits Check the billed charge, allowed amount, insurer payment, adjustment and patient responsibility.
Check whether the claim was denied A missing referral, incorrect member information or coding question may require correction rather than immediate payment.
Call before paying a disputed amount Ask the Billing department to explain each charge and whether the claim can be corrected or reprocessed.
Billing-question script
“I received a CVMG statement for service date [date]. The statement shows [amount], while my insurer’s explanation of benefits shows [status or amount]. Please explain the charge, insurance adjustment and patient responsibility, and tell me whether any information or authorization needs correction.”
Outside-service warning: A laboratory, imaging center, hospital or specialist may have separate network status and separate billing. Confirm each outside organization before non-emergency care.
Selected office procedures

CVMG procedure clinics in North Fontana and Upland

CVMG has described procedure clinics at its North Fontana and Upland offices. The published program is intended to complete selected procedures in a familiar primary-care setting without a separate specialist consultation for some services.

Skin care
  • Skin-cancer screenings
  • Biopsies
  • Selected excisions
  • Patient education
Musculoskeletal procedures
  • Selected shoulder injections
  • Selected knee injections
  • Trigger-point injections
  • Assessment before treatment
Other published procedures
  • Toenail removal
  • Selected catheter removal
  • IUD removal
  • PICC-line removal
  • Simple laceration repair
Call before scheduling. Procedure availability, provider qualifications, medical suitability and insurance requirements can change. “No referral” from the clinic does not necessarily mean an insurer will cover every procedure without authorization.
Procedure-clinic script
“I need evaluation for [procedure or concern]. Is this currently performed at North Fontana or Upland? Do I need a consultation first? Does my insurance require authorization, and are there medicines, transportation or aftercare instructions I should know before scheduling?”
Children and teens

How to prepare for pediatric, school and sports visits

B
Infant and well-child care

Bring birth history, feeding concerns, growth questions, medication doses and vaccine records.

S
School physical

Bring the school form, immunization requirements, prior records and any learning or health accommodations.

⚽
Sports physical

Bring the official sports form, family heart history, injury history, medicines and protective-equipment questions.

Do not wait until the school deadline

Schedule several weeks before forms are due
Bring every page requiring a clinician signature
Confirm whether vaccines are needed before clearance
Bring glasses, inhalers or braces used for activity
Report fainting, chest pain or breathing problems
Keep a completed copy for school and family records
Flu vaccine timing: CVMG says flu vaccine usually becomes available around mid-September. Patients can schedule after the practice confirms that doses have arrived.
After the appointment

Results, referrals, medicines and follow-up: what happens next?

Review the visit plan Before leaving, confirm medicines, tests, referrals, warning signs and the expected follow-up date.
Complete ordered testing Use the correct laboratory or outside facility and follow fasting or medication instructions.
Monitor healow Check for available health-record updates, laboratory orders, vaccine information and TeleVisit instructions.
Track referral approval Call the Referral department when the expected processing time has passed.
Request refills early Begin five to seven days before the current supply is expected to end.
Return sooner when symptoms worsen Follow the provider’s warning-sign instructions and use urgent or emergency care when required.
Result follow-up script
“I completed [test] on [date] for [provider]. I was told to expect the result by [timeframe]. Can you confirm whether it has arrived, whether the provider reviewed it and how I should receive the interpretation and next-step plan?”
Problem solver

Common CVMG patient problems and the fastest next action

My Chino appointment is after July 31 Check healow and call CVMG to confirm whether the appointment moved to Eastvale, Rancho Cucamonga or North Fontana.
The new-patient concierge has not called Call the main number with the submission date, preferred office, provider and insurance information.
My insurance company says CVMG is not assigned Ask whether the plan requires a medical-group or primary-care-provider change before the visit.
I cannot find my lab order Check healow, create an account when needed and call the main number if the digital order remains unavailable.
The specialist says no referral arrived Ask CVMG for the approval number, specialist information and encrypted copy, then confirm the receiving fax or secure address.
The pharmacy did not receive my refill Verify the pharmacy branch, medication and provider, then ask the Medications department whether an appointment or authorization is pending.
My records request is delayed Confirm that the authorization was signed, the recipient and date range were clear and the request reached the North Fontana office.
The bill does not match my insurance statement Compare dates and amounts, then call Billing before paying the disputed balance.
healow shows incorrect medicine or allergy information Contact the medical office and request a chart review rather than changing treatment based only on the app display.
I need help outside office hours Follow the after-hours instructions on the appointment or phone system. Use urgent care or emergency care according to symptom severity.
Local patient shortcuts

Practical CVMG tips that can prevent delays and repeat visits

01
Put the office in the email subject

CVMG specifically asks patients to identify the appointment location when emailing forms.

02
Save the exact suite

Several clinics are in multi-office medical buildings, so the street address alone is not enough.

03
Check Chino appointments twice

Verify the moved provider and office before any appointment scheduled in August 2026 or later.

04
Request refills one week early

The official recommendation is five to seven days before the medication supply ends.

05
Keep referral numbers

An approval number and expiration date can save several calls when the specialist cannot locate the referral.

06
Check the lab network separately

The physician office and laboratory may not share the same insurance participation.

07
Bring outside records yourself

Carry important recent results when there is any doubt that the former office completed the transfer.

08
Prepare TeleVisit readings

Record temperature, blood pressure, glucose, weight or pulse-oximeter readings when relevant.

09
Separate preventive and new concerns

Ask how discussing a new medical problem during a physical may affect billing and appointment time.

Rancho Cucamonga office map

Cucamonga Valley Medical Group Rancho Cucamonga location

CVMG Rancho Cucamonga
7777 Milliken Avenue, Suite 240
Rancho Cucamonga, CA 91730
Main patient phone: 909-429-2864
Confirm the actual appointment office. This map shows the Rancho Cucamonga clinic, but your provider may work in Central Fontana, Eastvale, North Fontana or Upland.
Compare all CVMG locations Call the main patient line
Questions answered

Cucamonga Valley Medical Group frequently asked questions

What type of medical group is CVMG?

CVMG is an Inland Empire family-medicine and primary-care group serving adults, children, infants and seniors.

How many CVMG offices are open?

Six offices were listed as of July 23, 2026. The Chino clinic is scheduled to close after July 31, leaving five continuing locations.

Where will Chino patients go after July 31, 2026?

Dr. Brandon Tong is expected to move to Eastvale and Rancho Cucamonga. Kiran Kaur is expected to move to Eastvale and North Fontana. Confirm the exact appointment address by phone.

How can a new patient make an appointment?

Complete the official new-patient form. CVMG says a concierge team member will contact you within 24 hours to verify insurance and help schedule.

What is the CVMG phone number?

The main patient number is 909-429-2864.

What insurance does CVMG accept?

CVMG lists PrimeCare and Optum, Inland Faculty arrangements involving IEHP and Molina, most PPOs and Medicare. Exact product verification is still required.

What information is available in healow?

CVMG says patients can access listed allergies, medications, lab orders and vaccinations. The app may also support early check-in and TeleVisits.

What should I do if I lose a laboratory order?

Look for the digital copy in healow. Create a profile if needed or call 909-429-2864 when the order is unavailable.

Where can CVMG laboratory work be completed?

CVMG’s FAQ says laboratory work can be completed at PrimeCare and Optum Care. Confirm the exact location and insurance network first.

How early should I request a refill?

Submit the request five to seven days before your remaining medication is expected to run out.

How can I receive an approved referral?

Call the main number and ask for the Referral department. CVMG says the referral can be sent through encrypted email or mailed to the home.

How long does a CVMG records request take?

CVMG asks patients to allow five to seven business days for the Medical Records representative to address the request.

Where should I mail the medical-record authorization?

Mail it to the CVMG North Fontana office at 16465 Sierra Lakes Parkway, Suite 300, Fontana, CA 92336.

Can patient forms be completed in Spanish?

Yes. CVMG publishes English and Spanish versions of its main patient forms.

Can I email completed forms?

Yes. Forms may be emailed to patientrelations@cvmgdocs.com. Include the appointment location in the subject line.

Does CVMG offer TeleVisits?

Yes. CVMG states that telemedicine is available and the healow app supports a TeleVisit feature for suitable appointments.

Does CVMG treat anxiety or depression?

CVMG lists primary-care treatment and discussion for common mental-health concerns such as anxiety and depression. Emergency or crisis symptoms require immediate help.

Who should I call about a medical bill?

If the CVMG statement shows a return address of 299 West Foothill Boulevard, call 909-429-2864 and ask for Billing.

Complete the live action

Official CVMG tools for scheduling, forms and patient access

The main procedures and requirements are explained above. Use the official system when you are ready to submit information, open your patient account, download current forms or confirm a live provider assignment.

New-patient request Live location finder Live provider directory English and Spanish forms healow patient access Check current patient notices Call 909-429-2864
Independent patient-information notice:

USMedicalGroup.org is not Cucamonga Valley Medical Group and cannot schedule appointments, verify insurance, provide medical advice, release records, approve referrals or resolve bills. Office hours, provider assignments, services, insurance participation and patient policies may change.

Confirm time-sensitive details with CVMG before traveling or receiving non-emergency care. Call 911 or go to the nearest emergency department for a potentially life-threatening condition.

This page provides general educational and navigation information. It does not diagnose illness or replace advice from a licensed healthcare professional.

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