Centra Medical Group 2026: HealthyU, Doctors & Locations

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Central and Southern Virginia patient guide · Doctors, HealthyU, urgent care and records

Cross the Centra Care Network Without Ending Up at the Wrong Clinic or Portal

Centra Medical Group connects primary-care offices, urgent-care services and specialized medical practices across Lynchburg, Bedford, Danville, Farmville and surrounding Virginia communities.

This guide explains how to locate the correct provider, distinguish HealthyU from unrelated portals, prepare for appointments, verify insurance, understand hospital pre-registration and request complete medical records.

Find a Centra provider Open HealthyU Choose the right care
Medical emergency: Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, major trauma, loss of consciousness, a severe allergic reaction or another potentially life-threatening condition.
Portal warning: Centra Medical Group uses HealthyU. MyChart, MyCenturaHealth and similarly named portals belong to other organizations and may not contain your Centra records.
Main health system

Centra serves Central and Southern Virginia.

Portal

HealthyU provides online access to available health information.

Provider search

Filter by specialty, location, insurance, language and availability.

Switchboard

434-200-3000

Official review

Patient information checked July 19, 2026.

Start with the correct destination

Which Centra Medical Group service should you use?

PRIMARY OR SPECIALTY OFFICE Routine, preventive or ongoing care

Use a scheduled Centra Medical Group office for annual care, medication management, chronic conditions, pediatrics, women’s health and planned specialty treatment.

Best for: checkups, diabetes, blood pressure, long-term symptoms, referrals and specialist follow-up.
URGENT CARE A prompt non-emergency illness or injury

Use a location specifically identified as urgent care when the condition should not wait for a routine appointment but does not appear life-threatening.

Best for: minor illness, minor injury and other same-day concerns after clinic confirmation.
911 OR EMERGENCY DEPARTMENT Dangerous or rapidly worsening symptoms

Do not wait for HealthyU, a callback or an office appointment when delay may threaten life, breathing, circulation, brain function or permanent mobility.

Use now for: chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding or unconsciousness.
Fast decision rule: Use your regular provider when the concern can safely wait, confirmed urgent care for an appropriate same-day problem and emergency services for potentially dangerous symptoms.

Go directly to the patient task you need

The main instructions are explained inside this page. Official portals are used when a live provider search, login, payment or records request must be completed.

Regional location board

Selected Centra Medical Group locations and direct phone numbers

Centra Medical Group practices are spread across several counties and cities. Search by the service you need rather than selecting the closest Centra building.

Selected officially listed primary and urgent-care practices
Practice Address Phone Important local detail
Centra Medical Group Nationwide 125 Nationwide Drive
Lynchburg, VA 24502		 434-200-3908 Family and internal-medicine providers are listed here. Confirm the specific department before arrival.
Lynchburg Family Medicine 2323 Memorial Avenue, Suite 10
Lynchburg, VA 24501		 434-200-5200 Save Suite 10. The location includes family-medicine and residency-connected providers.
Centra Urgent Care Forest 16890 Forest Road
Forest, VA 24551		 434-200-7210 Call before driving to confirm current hours, patient volume and whether your concern is suitable for urgent care.
Centra Medical Group Bedford 1613 Oakwood Street, Suite 201
Bedford, VA 24523		 540-586-7273 Use Suite 201 for the medical-group office rather than relying only on the larger medical-campus address.
Centra Medical Group Danville 414 Park Avenue
Danville, VA 24541		 Primary care: 434-857-3600
Urgent care: 434-200-1654 		Use the correct telephone line for primary-care scheduling versus urgent-care questions.
Centra Medical Group Southside 935 South Main Street
Farmville, VA 23901		 434-315-5340 Primary care, pediatric and specialty services may use different departments within the Southside campus.
Centra Medical Group Buckingham 65 Brickyard Drive
Dillwyn, VA 23936		 434-414-1021 Confirm same-day services and provider availability before traveling from a rural area.
Centra Medical Group Moneta Village 4830 Rucker Road
Moneta, VA 24121		 540-297-7181 Ask whether the selected provider sees infants, children, adults or only certain age groups.
Centra Medical Group Altavista 1280A Main Street
Altavista, VA 24517		 434-309-1165 Use the “A” portion of the street address when entering navigation information.
Centra Medical Group Brookneal 104 Carolina Avenue
Brookneal, VA 24528		 434-376-2325 Confirm testing, laboratory and same-day capabilities before making a longer rural drive.
Centra Medical Group Amherst 115 Ambriar Plaza
Amherst, VA 24521		 434-946-9565 Confirm that the doctor is accepting new patients under your exact insurance plan.
Centra Medical Group Gretna 291 McBride Lane
Gretna, VA 24557		 434-656-1274 Heart, vascular and other Centra services also use the McBride Lane area; verify the department.
Centra Medical Group Burkeville 412 Namozine Street
Burkeville, VA 23922		 434-767-5511 Ask whether your provider also sees patients at the Southside location and which office is scheduled.
Regional travel tip: Some Centra providers work at more than one practice or hospital. Always use the address shown on the appointment confirmation rather than a previous visit’s address.
Search every current location
Provider search workflow

How to find the right Centra Medical Group doctor

Search the condition or specialty Enter family medicine, internal medicine, pediatrics, cardiology, gastroenterology, neurology, psychiatry or the specialty named in your referral.
Enter the city or ZIP code Use the area where you can realistically attend follow-up visits, not only the nearest hospital.
Filter by accepting-new-patient status This can reduce calls to providers whose panels are currently closed.
Check age groups seen Some family-medicine clinicians see all ages, while others see teenagers, adults and older adults only.
Check language and provider preferences The official search includes language and provider-gender filters.
Confirm insurance with the office Provider profiles specifically tell patients to contact the doctor’s office to confirm insurance acceptance.
Ask about referral and authorization Insurance approval may be required even when the provider is accepting patients.
Save the direct practice details Record the provider, address, suite, phone, fax and appointment type.
New-patient call script
“I need a [primary-care or specialty] provider near [city or ZIP code]. My insurance is [complete plan and network]. Is this provider accepting new patients at this location, which age groups do they see, and do I need a referral, authorization or medical records before scheduling?”
Search providers and availability
Appointment setup

How to schedule the correct Centra Medical Group visit

New patient

Call the specific office after confirming the provider, location and insurance plan.

Established patient

Contact the practice directly or use an available HealthyU appointment feature.

Same-day problem

Call the regular office or a designated urgent-care center rather than relying on a routine portal message.

Confirm these details before ending the call

Provider and visit type
Exact street address and suite
Arrival and check-in time
Age-group eligibility
Insurance participation
Referral and authorization status
Documents and records needed
Expected copay or deductible
Do not use hospital pre-registration to create a clinic appointment. The Centra online pre-registration system is designed for an expected hospital stay.
Prevent check-in delays

What to bring to a Centra Medical Group appointment

Government-issued photo identification
Current primary insurance card
Secondary insurance card when applicable
Referral or authorization number
Medication list with dose and frequency
Medication and food allergies
Recent outside records and test reports
Preferred pharmacy name and address
Home blood pressure or glucose readings
Questions arranged in priority order
Registration responsibility: Centra’s registration terms explain that the patient remains financially responsible for charges not covered by insurance or another payer.
Local preparation trick: Photograph both sides of each insurance card and every medication bottle before leaving home. This makes it easier to correct an outdated list at check-in.
Prompt non-emergency care

How Centra Medical Group urgent care works

Centra’s provider directory lists urgent-care clinicians at designated practices, including Forest and Danville. Hours and capacity may change, so call before traveling.

Centra Urgent Care Forest

16890 Forest Road

Forest, VA 24551

434-200-7210

Centra Medical Group Danville Urgent Care

414 Park Avenue

Danville, VA 24541

434-200-1654

Confirm that the location provides urgent care
Check today’s hours and patient capacity
Describe symptoms before driving
Ask whether imaging or emergency care may be needed
Bring ID, insurance and medication information
Know the preferred pharmacy location
Urgent care is not emergency care. Call 911 when symptoms may be life-threatening or require immediate hospital-level treatment.
Find current urgent-care providers
Correct patient portal

What Centra HealthyU can help patients access

R
Available records

Review health information released to the patient portal.

T
Test results

View laboratory or other results made available electronically.

V
Visit information

Review available information connected with prior Centra care.

$
Account tools

Use available billing or balance features connected with the Centra account.

ID
Patient access

Use the email address and identity information recorded by Centra.

PHI
Secure information

Keep passwords private and use approved proxy access for another patient.

Do not use HealthyU for an emergency. Portal information and requests are not a substitute for 911 or immediate clinical care.
Open the official HealthyU page
HealthyU troubleshooting

What to check when the Centra portal does not work

You opened MyChart or MyCenturaHealth Return to Centra Health’s official website and select HealthyU.
Your email is not recognized Ask the Centra office to confirm the exact email address connected with your patient record.
A recent result is missing The test may still be processing, awaiting clinical review or not available through the portal.
An old record is unavailable HealthyU may not contain the complete historical chart. Use the formal records-request process.
You need another person’s information Request approved proxy or representative access rather than sharing usernames and passwords.
A bill is missing Determine whether it came from Centra Medical Group, a hospital, a laboratory or another physician group.
You need immediate medical advice Call the treating office or urgent care rather than waiting for an electronic response.
You need a legal or complete copy Use Centra’s authorized online patient-record request instead of relying only on portal screenshots.
Primary and specialty network

Centra Medical Group services explained in plain English

Common Centra services and what to confirm before booking
Service What it commonly covers What to confirm first
Family medicine Preventive care, common illnesses, chronic conditions and care for eligible age groups. Age groups seen, new-patient availability and insurance.
Internal medicine Adult preventive care, complex medical conditions and long-term disease management. Whether the provider is accepting new adult patients.
Pediatrics Well-child visits, illness, development, vaccines and pediatric specialty concerns. Child age, guardian documents and vaccination records.
Women’s health and midwifery Gynecologic care, pregnancy, prenatal care and selected reproductive-health services. Provider, hospital connection, insurance and appointment type.
Heart and vascular care Cardiology, vascular conditions, heart testing and specialist treatment. Referral, prior authorization and exact Heart & Vascular Institute location.
Gastroenterology Digestive symptoms, liver conditions, endoscopy and related treatment. Procedure location, preparation and medication instructions.
Neurology and sleep medicine Neurologic symptoms, sleep disorders and related testing. Referral, previous imaging and the correct Langhorne or regional office.
Behavioral health Psychiatry, psychology, therapy and selected intensive outpatient services. Insurance, age eligibility and crisis versus routine-care needs.
Weight-loss services Medical weight management and related care at selected Lynchburg and Bedford locations. Program requirements, coverage and follow-up schedule.
Rehabilitation and developmental services Physical, occupational and speech therapy plus autism and developmental support. Order, authorization, location and therapy visit limit.
Coverage verification

How to confirm insurance at Centra Medical Group

Centra provider profiles may display broad insurance categories, but they also direct patients to confirm acceptance with the doctor’s office.

Read the complete plan name Find the commercial, Medicare or Medicaid product and network printed on the card.
Give the exact provider Ask whether the named doctor or advanced practitioner participates.
Give the exact practice address A provider may work at several Centra sites.
Describe the planned service Ask about the office visit, test, imaging, therapy, procedure or surgery.
Check referral rules Some plans require a referral from an assigned primary-care provider.
Check prior authorization Imaging, procedures, therapy and specialty treatment may require insurer approval.
Ask about patient cost Confirm the copay, remaining deductible and coinsurance.
Save the verification Record the insurer representative, date and reference or authorization number.
Insurance-verification script
“My plan is [complete product and network]. I plan to see [provider] at [exact Centra practice] for [service]. Is the provider and location in network? Is a referral or authorization required, and what copay, deductible or coinsurance should apply?”
Avoid authorization delays

How to track a Centra referral or prior authorization

Identify the exact service Write down the specialist, test, imaging study, therapy or procedure being requested.
Ask whether the provider placed the order Confirm the order date and receiving department.
Contact the insurer Ask whether prior authorization is required and whether the request has been received.
Request the authorization details Save the approval number, service, dates and number of permitted visits.
Confirm the receiving office has everything Ask whether records, laboratory results or imaging are missing.
Check expiration before care Approval can be limited to a specific date range, location or procedure.
Important financial rule: Centra may assist with precertification or authorization, but the patient remains responsible for confirming benefits and charges not paid by insurance.
Authorization-status script
“My Centra provider ordered [service] on [date]. Has the insurer received and approved it? Please give me the authorization number, approved provider or facility, service dates and visit limit, and tell me what is still missing.”
Review before paying

Why Centra care may produce more than one medical bill

Medical-group bill

The professional service provided by the doctor or advanced practitioner.

Hospital or facility bill

Use of a hospital department, equipment, room, supplies or facility resources.

Laboratory or imaging bill

Testing may appear under another Centra department or an outside provider.

Other physician bill

Radiology, pathology, anesthesia or another specialist may bill separately.

Confirm the billing organization Make sure the statement is from Centra Medical Group, Centra hospital services or another provider.
Match the patient and service date Verify the family member, provider, clinic and date.
Compare the insurance explanation Match the billed charge, allowed amount, insurer payment, adjustment and patient responsibility.
Check referral and authorization A missing approval can cause denial or higher patient responsibility.
Ask for an itemized explanation Understand each service before disputing or paying the total.
Use the official payment route Open Centra Health’s website and select its Pay My Bill option.
Billing-question script
“I am calling about the balance for [patient] on [service date]. My statement shows [amount], while the insurance explanation shows [status]. Please explain the charge, adjustment and patient responsibility and tell me whether another Centra department or physician billed separately.”
Open Centra and select Pay My Bill
Hospital admission tool

Centra online pre-registration is not ordinary clinic scheduling

Centra’s online pre-registration system is intended to prepare Patient Access for an expected hospital stay at participating Centra hospitals.

Submit early

Centra recommends submitting the form at least three days before the expected admission date.

Bring identification

Bring the insurance card and valid photo ID even after online pre-registration.

Prepare payment

Bring any expected copay or deductible discussed during insurance verification.

Pre-registration questions

1-888-671-8923

Patient Access help

434-200-4545

Do not use this form to request a Centra Medical Group office visit. Call the provider’s practice or use the official provider directory for clinic scheduling.
Start hospital pre-registration
Complete record request

How to request Centra Medical Group medical records

Check HealthyU first Recent results or visit information may already be available.
Use the full request tool when necessary A formal request is better for complete records, legal copies or transfer to another provider.
Prepare a government photo ID Centra’s authorized online records process uses identity verification.
Use a device with a working camera A camera may be needed to verify identity and identification documents.
Select a precise date range Request only the records needed unless the complete chart is necessary.
Identify the record types Select visit notes, laboratory results, imaging reports, procedure notes, billing information or other needed documents.
Name the recipient accurately Include the doctor, organization and secure delivery information.
Keep proof of the request Save the submission confirmation and request date.
Expected form-completion time: The online request system estimates approximately five to ten minutes to complete the request and identity steps.
Imaging tip: When another specialist needs an MRI, CT scan or X-ray, ask whether the actual image files are required in addition to the written radiology report.
Start the Centra records request Check HealthyU first
Help with medical costs

What to do when a Centra medical bill is unaffordable

Centra is a nonprofit health system and provides financial assistance for qualifying patients. Assistance is not automatic, so contact billing before ignoring a balance.

Identify every bill Separate Centra Medical Group, hospital, laboratory and other physician balances.
Ask about financial assistance Request the current application and eligibility requirements.
Ask whether uninsured pricing applies Self-pay or uninsured adjustments may differ from standard billed charges.
Prepare income documents Applications may require household income, tax, employment or benefit information.
Ask about the account during review Confirm whether payment deadlines or collection activity will be paused.
Keep copies and confirmation Save the application, supporting documents and submission proof.
Financial-help script
“I cannot afford the current balance. Is this a Centra Medical Group or hospital bill? Please send me the current financial-assistance application, explain the required documents and tell me what happens to the account while my application is reviewed.”
Open Centra financial and billing resources
Tests, results and medication requests

How to avoid delays with laboratory results and prescription refills

Laboratory and test results
  • Confirm where the test will be performed.
  • Ask whether fasting is required.
  • Ask how medication should be handled.
  • Ask when the result should appear in HealthyU.
  • Ask who will explain an abnormal result.
Prescription refill requests
  • Use the exact medication, strength and directions.
  • Confirm the correct pharmacy location.
  • Request before the final dose.
  • Ask whether follow-up or laboratory monitoring is overdue.
  • Call for a time-sensitive shortage rather than sending duplicates.
A portal result is not a treatment plan. Contact the ordering clinician when you do not understand the result, symptoms are worsening or follow-up instructions are missing.
Language and accessibility

Ask for communication support while scheduling

State the preferred spoken language
Request sign-language support when needed
Explain mobility or wheelchair needs
Ask for written instructions in an accessible format
Repeat the request for imaging or laboratory visits
Do not rely on a child to interpret medical information
Practical tip: Request language or accessibility help when the appointment is scheduled—not only after arriving—so the clinic has time to prepare the appropriate support.
Problem-solving board

What to do when something goes wrong

You opened the wrong portal Return to the official Centra website and use HealthyU.
You arrived at a hospital instead of the practice Call the direct office number and confirm the clinic building, floor and suite.
The provider is not accepting new patients Return to the directory, select the accepting-new-patients filter and expand the distance.
The office cannot confirm insurance Call the insurer with the provider’s full name, address and planned service.
The referral has not arrived Confirm the ordering provider, receiving office, fax, date and authorization number.
Your result appears without instructions Contact the ordering office and ask what the result means and what happens next.
You received several Centra bills Match each bill to the professional, facility, laboratory or other physician service.
HealthyU does not contain the full chart Use the authorized Centra patient-record request.
Virginia patient shortcuts

Local tips that can prevent wasted drives and repeat visits

01
Save the practice phone

The Centra switchboard may not know every clinic’s same-day capacity.

02
Search by age group

Not every family-medicine provider sees infants or children.

03
Confirm the suite

Bedford, Lynchburg and specialty locations may sit inside larger campuses.

04
Call urgent care first

Hours, volume and suitable conditions can change during the day.

05
Use HealthyU only

A similarly named portal may belong to a completely different health system.

06
Do not confuse preregistration

The online pre-registration form is for expected hospital care, not office scheduling.

07
Save insurer references

Keep the representative name, date, reference and authorization numbers.

08
Request images and reports

A specialist may need the actual scan files, not only the written result.

09
Ask for financial help early

Contact billing before the account becomes overdue or enters collections.

Useful patient contacts

Centra Medical Group contact directory

Use the number that matches the patient task
Patient need Contact Best use
Centra switchboard 434-200-3000 General health-system routing when the specific department is unknown.
Nationwide practice 434-200-3908 Appointments at 125 Nationwide Drive.
Lynchburg Family Medicine 434-200-5200 Appointments at 2323 Memorial Avenue, Suite 10.
Forest Urgent Care 434-200-7210 Hours, availability and urgent-care suitability.
Danville primary care 434-857-3600 Family and internal-medicine appointments at 414 Park Avenue.
Danville urgent care 434-200-1654 Urgent-care availability at the Park Avenue practice.
Hospital preregistration 1-888-671-8923 Questions about the online hospital pre-registration process.
Patient Access 434-200-4545 Help completing hospital registration.
Emergency 911 Potentially life-threatening symptoms.
Mental-health crisis 988 Immediate suicide or emotional-crisis support.
Lynchburg primary-care location

Map of Centra Medical Group Nationwide

Centra Medical Group Nationwide
125 Nationwide Drive
Lynchburg, VA 24502
Phone: 434-200-3908
Before navigating: Confirm that your appointment is at Nationwide rather than Memorial Avenue, Atherholt Road, Langhorne Road or another Lynchburg-area Centra location.
Patient questions answered

Centra Medical Group frequently asked questions

What is Centra Medical Group?

It is Centra Health’s physician and outpatient-practice network serving Central and Southern Virginia.

Which patient portal does Centra use?

Centra Medical Group patients use HealthyU.

Is HealthyU the same as MyChart?

No. Use the HealthyU link available through Centra Health’s official website.

How do I find a Centra doctor?

Use the official provider directory and filter by specialty, location, insurance, age group, language and new-patient availability.

Does Centra Medical Group accept new patients?

Some providers are marked as accepting new patients. Call the practice to confirm availability and insurance.

Where is Centra Medical Group Nationwide?

It is at 125 Nationwide Drive in Lynchburg. Call 434-200-3908.

Where is Lynchburg Family Medicine?

It is at 2323 Memorial Avenue, Suite 10, Lynchburg. Call 434-200-5200.

Where is Centra Medical Group Danville?

It is at 414 Park Avenue. Call 434-857-3600 for primary care or 434-200-1654 for listed urgent-care services.

Where is Forest Urgent Care?

It is at 16890 Forest Road in Forest, Virginia. Call 434-200-7210.

Can every Centra office treat an urgent problem?

No. Confirm that the selected location is specifically providing urgent care before traveling.

How do I check insurance?

Call both the doctor’s office and the insurer. Give the exact provider, location and planned service.

Does prior authorization guarantee payment?

No. The insurer makes the final coverage decision, and the patient remains responsible for uncovered charges.

How do I pay a Centra bill?

Open Centra Health’s official website and select Pay My Bill after matching the statement and account.

How do I request Centra records?

Check HealthyU first or use the authorized Centra online patient-record request for a complete or transferable copy.

What do I need for the online records request?

Prepare a government-issued photo ID and a device with a working camera.

Is online pre-registration used for medical-group appointments?

No. It is intended for an expected Centra hospital stay.

When should hospital preregistration be submitted?

Centra recommends completing it at least three days before the expected admission date.

Does Centra provide financial assistance?

Centra provides assistance for qualifying patients. Contact billing for the current application and requirements.

When should I call 911?

Call 911 for potentially life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding or major trauma.

Final live actions

Official Centra patient tools

The main patient instructions are explained above. Use these official systems when you are ready to perform the live provider search, portal login, hospital preregistration, payment or record request.

Find a provider Open HealthyU Find urgent care Hospital preregistration Request medical records Billing and financial help
Independent patient-information notice:

USMedicalGroup.org is not Centra Health or Centra Medical Group. It does not schedule appointments, provide medical diagnosis, determine insurance coverage, approve authorizations, process payments or release records. Providers, locations, availability, plan participation and policies may change.

This page is educational and does not replace advice from a qualified healthcare professional. Call 911 for a medical emergency.

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