Chicago suburbs patient guide · Formerly DuPage Medical Group
Move From the Old DMG Name to the Correct Duly Doctor, Portal, Location and Patient Service
DuPage Medical Group is now Duly Health and Care. The name changed, but former DMG patients still use the same connected care network for primary care, specialties, Immediate Care, laboratory testing, imaging, MyChart, billing and medical records.
This guide explains the rebrand, how to find the correct Illinois clinic, what MyChart can do, how to register, when a message may be billed, how Immediate Care works and which records, insurance or payment steps cannot be completed through the portal alone.
DMG
DUPAGE MEDICAL
Former organization name
+
DULY HEALTH
Current patient system
CONNECTED CARE READY
DR
LAB
Rx
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✓
Medical emergency: Do not send a MyChart message. Call 911 for chest pain, severe breathing difficulty, possible stroke, uncontrolled bleeding, unconsciousness, a severe allergic reaction, major trauma or another potentially life-threatening condition.
Fast answer: DuPage Medical Group became Duly Health and Care on September 15, 2021. Search for your old DMG doctor, location, bill or portal through Duly’s current official systems.
Current name
Duly Health and Care.
Name-change date
September 15, 2021.
Care network
1,000+ providers and 150+ locations.
Start with the correct care path
Which former DuPage Medical Group service solves your problem?
PRIMARY OR SPECIALTY CARE
Routine, preventive or ongoing condition
Choose a Duly primary-care or specialty provider for preventive care, chronic-condition management, medication follow-up, planned procedures and specialty evaluation.
Best for: annual care, pediatrics, cardiology, dermatology, gastroenterology, orthopedics, oncology and more than 50 specialties.
DULY NOW OR IMMEDIATE CARE
Same-day non-emergency need
Use Duly Now for same-day primary care or an Immediate Care Center for an illness or injury that should be treated promptly but does not appear life-threatening.
Best for: common infections, cold or flu symptoms, minor injuries, rashes, allergies, stomach concerns and selected X-ray or testing needs.
911 OR EMERGENCY DEPARTMENT
Dangerous or rapidly worsening symptoms
Do not wait for an online appointment, portal response or Immediate Care visit when delay may threaten life, breathing, circulation, brain function or permanent mobility.
Use now for: chest pain, stroke warning signs, severe breathing trouble, uncontrolled bleeding, major injury or unconsciousness.
Simple decision rule: Use your regular doctor for care that can safely wait, same-day or Immediate Care for prompt non-emergency needs, and emergency services for potentially life-threatening symptoms.
Old name versus current system
DuPage Medical Group is now Duly Health and Care
What changed and what patients should use now
| Old reference |
Current patient name |
What to do now |
| DuPage Medical Group |
Duly Health and Care |
Use Duly’s current website to find doctors, locations and patient services. |
| DMG patient portal |
Duly MyChart |
Use Duly MyChart for selected records, results, appointments, messages and bills. |
| DuPageMD or MyDMGHealth links |
Current Duly MyChart route |
Start through the official Duly portal page rather than relying on an old bookmark. |
| DMG physician directory |
Duly provider directory |
Search by name, specialty, location, age group and availability. |
| DMG bill |
Duly Health and Care billing |
Confirm the patient, date and account before paying through MyChart or Duly’s bill-pay system. |
Why the old name still appears: DuPage Medical Group may remain visible in older medical records, insurer directories, privacy pages, claim details, legal entity references and saved portal links.
Avoid look-alike websites: Open the current Duly Health and Care website manually before entering a MyChart password, insurance details or payment information.
150+ locations
How to find the correct Duly location
Duly locations across the Chicago suburbs can contain different combinations of primary care, specialty care, Immediate Care, laboratory services, imaging, rehabilitation and procedures. The closest building may not provide the service you need.
Search by city, ZIP code or address
Use your starting location rather than selecting the first office with a familiar city name.
Select the exact service
Filter for primary care, Immediate Care, laboratory, radiology, physical therapy or the required specialty.
Open the complete location profile
Review every department, suite, telephone number, entrance note and daily schedule.
Confirm provider availability
A specialty being listed at a building does not mean every doctor practices there every day.
Check live Immediate Care wait time
When seeking walk-in care, compare current availability before driving.
Save the entrance and suite
Large medical campuses can have multiple doors, towers and department check-in areas.
Useful location-specific arrival notes
Naperville Route 59
Immediate Care at 4003 Illinois Route 59 directs patients to the east door facing Route 59. The location lists X-ray but not every advanced imaging service.
Glen Ellyn
The 430 Pennsylvania Avenue location tells patients to use the north entrance.
Naperville Rickert Drive
The 808 Rickert Drive location also instructs patients to use the north entrance.
Provider search workflow
How to find your former DMG doctor or a new Duly provider
Search the doctor’s full name
Your former DuPage Medical Group provider may now appear only under Duly Health and Care.
Search by specialty when the name fails
The provider may have retired, moved, changed schedule or transferred care to another clinician.
Filter by age group
Confirm whether the provider treats infants, children, adolescents, adults or seniors.
Review every listed location
A provider may practice in several offices on different days.
Check availability
Use today, next-three-days or other availability tools when the search is time-sensitive.
Verify insurance directly
The provider and exact location must participate in your specific insurance product.
Ask about referral or authorization
Specialist access may depend on the insurance plan and medical service.
Provider-selection call script
“I previously received care through DuPage Medical Group and need a Duly [primary care or specialty] provider near [ZIP code]. My plan is [complete product and network]. Which providers are accepting patients, at which location, and do I need a referral or prior authorization?”
Choose the correct scheduling method
How to schedule a Duly Health and Care appointment
Scheduling options by patient need
| Need |
Best starting method |
Important limitation |
| Established-patient follow-up |
Use MyChart when the appointment type is available. |
Not every provider or visit can be self-scheduled. |
| New primary-care provider |
Use the provider directory or call 1-888-DulyNow. |
Insurance and age eligibility must still be verified. |
| Specialist appointment |
Search the specialty and call when referral requirements are unclear. |
Authorization may be required before the visit. |
| Same-day primary care |
Use Duly Now online or call the published same-day number. |
Availability depends on location, visit type and current demand. |
| Immediate Care |
Walk in or book ahead after checking location and wait time. |
Imaging and testing capabilities vary by center. |
| Emergency |
Call 911 or use an emergency department. |
Do not wait for a portal message or routine appointment. |
Provider and specialty
Exact building and suite
Arrival time
Insurance network
Referral or authorization
Testing or fasting instructions
Forms to complete
Expected patient payment
Duly Now
Same-day primary care without waiting weeks
Duly Now offers same-day primary care through in-person and virtual appointments. It is useful when a problem needs prompt evaluation but does not require an emergency department.
Everyday illness
Cold, flu, ear, sinus and other common infections.
New symptoms
Skin concerns, allergies, stomach problems and symptoms that need prompt assessment.
Follow-up care
Selected preventive, medication or ongoing-condition needs when same-day availability is appropriate.
Current service model: Duly advertises same-day primary care seven days a week, with virtual and in-person options.
Same-day scheduling script
“I have [brief symptom] that started [time]. It does not appear life-threatening, but I need care today. Is this appropriate for same-day primary care, Immediate Care or an emergency department, and which nearby Duly location has the required testing?”
First-visit preparation
How to become a new Duly patient
Choose the provider and service
Confirm age range, specialty, location, availability and insurance participation.
Complete adult or child registration
Duly provides registration forms in English and Spanish.
Bring identification and insurance
Bring current insurance cards and a government-issued photo ID to finalize registration.
Arrive 15 minutes early
Duly specifically asks new patients to arrive at least 15 minutes before the appointment.
Transfer useful records
Arrange for the previous provider to send relevant visit notes, laboratory results, imaging, procedures and medication history.
Activate MyChart
Request an activation code before the visit so forms and information can be managed online.
Photo identification
Primary and secondary insurance cards
Referral or authorization
Medication bottles or accurate list
Allergies and reactions
Previous provider names
Recent test and imaging reports
Preferred pharmacy
Home health readings
Questions in priority order
Current DMG patient portal
How to register for Duly Health and Care MyChart
Request an activation code
Complete the official online form to match an existing patient record or begin a new account.
Watch for the correct email
Duly says the activation code is emailed within 72 hours from donotreply@mychartadmin.com.
Check spam and junk folders
Do this before submitting another request that may create confusion.
Complete account registration
Use the activation code and matching patient details to create a username and password.
Confirm the correct patient
Check the name, date of birth, provider and upcoming appointment before sending a message or payment.
Install the Duly app when useful
The Duly Health and Care mobile app provides access to the same MyChart account.
A
Appointments
Schedule eligible visits and review past or upcoming appointment details.
T
Test results
View released laboratory and radiology results.
M
Messages
Communicate securely with the care team about non-urgent matters.
Rx
Refill requests
Request eligible medication renewals.
$
Bills
View eligible statements and submit payments.
V
Virtual care
Begin eligible e-visits and complete video appointments.
R
Health summary
Review medications, allergies, immunizations, conditions and visit summaries.
IN
Insurance
Review insurance information currently listed in the account.
F
Family access
Use approved proxy access for a child, teen or adult under your care.
Portal troubleshooting
DuPage Medical Group portal not working? Check these causes
You are using an old DMG bookmark
Open the current Duly MyChart page instead of repeatedly trying an older DuPageMD or MyDMGHealth address.
The activation code has not arrived
Allow the stated 72-hour period, check spam and confirm the email address with the doctor’s office.
The activation code expired
Request a new code rather than continuing with an old email.
Your legal name changed
Ask Duly to update the medical record before retrying identity verification.
Your email or phone changed
Update the information through MyChart when possible or contact customer service.
You created multiple accounts
Call the Help Desk instead of guessing which account contains the complete record.
The result or visit is missing
Confirm that the service occurred at Duly rather than an outside hospital, laboratory or affiliated provider.
You need another person’s chart
Complete the appropriate child, teen or adult proxy process.
The account is temporarily unavailable
Call the provider’s office for urgent appointment, refill or medical needs.
You need more than the portal shows
Use the formal medical-record request process through MediCopy.
MyChart support script
“I am a former DuPage Medical Group patient and need access to Duly MyChart. My provider is [name], my location is [city], and the email on my account should be [email]. Please confirm whether an activation code was issued and whether duplicate or outdated accounts exist.”
Possible MyChart charge
When a message to your Duly provider may be billed
Duly states that a message may be billed when a clinician provides medical care that requires professional judgment or more than five minutes of work.
Messages that may or may not create a charge
| Message type |
Possible billing treatment |
Why |
| New symptom requiring assessment |
May be billed |
The provider may need to review history, assess risk and make a medical decision. |
| Medication adjustment |
May be billed |
Changing a treatment plan requires clinical judgment. |
| Chronic-condition flare or check-in |
May be billed |
The response may involve record review, assessment or new orders. |
| Routine refill request |
Generally not billed |
Duly lists a standard refill request among messages that are normally not charged. |
| Appointment request |
Generally not billed |
Scheduling does not normally require medical evaluation. |
| Question within seven days of an appointment |
Generally not billed |
Duly lists many recent-visit follow-up messages as non-billable. |
| Provider recommends an appointment |
Generally not billed for the message |
The clinical issue is moved to an in-person or video visit. |
Typical response: Duly says patients usually receive a reply to a medical-care message within one to three business days.
Do not use messaging for immediate attention. Call the office when symptoms are urgent, rapidly changing or cannot safely wait one to three business days.
Laboratory and imaging
Why a Duly test result may not appear in MyChart
The test is still processing
Pathology, cultures and specialized laboratory tests can take longer than routine testing.
The provider has not reviewed it
The result may require clinical interpretation before the next step is communicated.
An outside facility performed the test
Results may need to be transmitted or manually added to the Duly chart.
The hospital record is separate
Duly cannot release records belonging to Edward-Elmhurst Healthcare or another hospital system.
You are viewing the wrong account
Confirm the patient’s name and whether proxy access is active.
The record is older or more detailed
Use the MyChart Sharing Hub or submit a formal medical-record request.
Result follow-up script
“I completed [test] on [date] at [Duly or outside facility], ordered by [provider]. Is the result complete, has it reached the correct chart, and when should I expect an interpretation or follow-up plan?”
Abnormal does not automatically mean dangerous. A flagged number must be interpreted with the test range, symptoms, medical history, medications and related results.
Medication workflow
How to request a prescription refill
Review the medication during appointments
Duly says medication needs should be addressed during visits whenever possible.
Select the correct medicine in MyChart
Confirm the name, dose, directions and prescribing provider.
Verify the pharmacy address
Pharmacy chains may have several nearby locations.
Request before the final dose
Allow time for clinical review, insurer authorization and pharmacy processing.
Check whether monitoring is overdue
Some medicines require an appointment, laboratory test or blood-pressure check.
Call for an urgent shortage
Do not submit several duplicate requests when the medicine will run out before normal processing.
Refill versus new treatment: A new medication, antibiotic, controlled drug or major dose change may require an appointment rather than a routine refill request.
Child, teen and adult access
How Duly MyChart proxy access changes with age
Choose the correct proxy form
| Patient age or situation |
Access rule |
Required action |
| Child younger than 12 |
A parent or legal guardian may receive broader access through the child proxy process. |
Complete the Child Proxy Form. |
| Child turns 12 |
Illinois privacy rules limit parts of the parent’s access. |
Expect access to appointments, immunizations and messages but less clinical detail unless teen authorization is completed. |
| Teen aged 12-17 |
Full access may require the teen, parent or guardian and a witness to sign. |
Complete the Teen Proxy Form. |
| Patient aged 18 or older |
A parent no longer automatically has access. |
The adult patient must authorize proxy access. |
| Spouse, partner or adult caregiver |
The patient must approve access. |
Complete the Adult Proxy process through MyChart or the official form. |
Do not share passwords. Proxy access creates a separate authorized connection and protects the medical record from inaccurate or untraceable activity.
Exact product matters
How to verify insurance with Duly Health and Care
Duly lists numerous insurance carriers and products, but participation can vary by individual provider, medical service and exact plan.
Commercial coverage
Examples include selected Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare and other employer or individual products.
Medicare options
Duly lists traditional Medicare and several Medicare Advantage HMO, HMO-POS, PPO, PFFS and special-needs products.
Medicaid and dual coverage
Selected community, Medicaid and dual-eligible products are listed, with several 2026 plan transitions noted.
Read the complete product name
The insurer’s brand alone cannot confirm network access.
Provide the exact Duly provider
Ask whether the doctor participates at the planned location.
Name the planned service
Office visits, imaging, surgery, laboratory and therapy may have different rules.
Check referrals and authorization
Verify requirements before specialty care, imaging or procedures.
Ask about cost sharing
Confirm copay, deductible, coinsurance and facility-related charges.
Save the reference number
Record the insurer representative, date and call reference.
Insurance-verification script
“My plan is [complete product and network]. I will see [Duly provider] at [address] for [service]. Is the provider, location and service in network? Is a referral or authorization required, and what copay, deductible or coinsurance should apply?”
Directory listings are not guarantees. Duly tells patients to call the number on the insurance card and verify provider participation before scheduling.
Account and payment guidance
How to review and pay a former DuPage Medical Group bill
Confirm the billing organization
Make sure the statement is from Duly or DuPage Medical Group rather than a hospital, laboratory, imaging group or outside specialist.
Match the patient and date
Check which family member received care and when.
Compare the insurance explanation
Match the charge, allowed amount, insurer payment, contractual adjustment and patient responsibility.
Check whether insurance finished processing
Do not assume the first balance is final while a claim or corrected claim remains pending.
Ask about financial assistance or payment options
Duly’s billing team can explain available options for eligible accounts.
Save the payment confirmation
Keep the account number, date, amount and confirmation code.
Annual policy acknowledgement: Duly states that patients receive an updated financial policy at the first visit each year and may review and sign it in MyChart or at the clinic.
Billing-question script
“I am calling about the account for [patient] and service date [date]. Please explain the original charge, insurance payment, adjustment and remaining balance and tell me whether the claim is final, pending or needs correction.”
MediCopy record fulfillment
How to request Duly or former DMG medical records
Check MyChart first
Selected results, visit summaries and health information may be available under MyChart or its Sharing Hub.
Choose a complete record request when needed
Use the authorization process for records needed by another provider, attorney, insurer, employer or personal archive.
Identify the patient and date range
Use the legal name, date of birth and specific dates of care.
Select the records
State whether you need visit notes, laboratory results, imaging reports, operative notes, billing records or the complete chart.
Choose the recipient and delivery method
Duly allows mail, encrypted email, secure FTP and requestor-portal delivery.
Submit the authorization to MediCopy
Use the online request or send the paper authorization to the published email or release-of-information fax.
Keep proof and allow processing time
Duly says requests may take up to 30 days.
Medical-record contacts and special exceptions
| Situation |
Contact or rule |
Important detail |
| Standard Duly record request |
duly@mrocorp.com
Fax 833-734-1445 |
The fax accepts release-of-information forms, not unrelated correspondence. |
| Record-request questions |
866-587-6274 |
MediCopy assists with status, fees and delivery questions. |
| Woodridge Clinic patient |
Fax 630-910-6995 or request in person |
Duly publishes a separate process for this clinic. |
| Edward-Elmhurst records |
Contact Edward-Elmhurst Healthcare |
Duly cannot release hospital records maintained by Edward-Elmhurst. |
Fee-saving route: Duly states that records sent directly to another medical provider are free and that there is no charge to have records emailed to yourself.
Possible fee: Requests sent to a non-provider or delivered in another format may create a charge. MediCopy provides an invoice before payment is required.
Disability and FMLA forms
How Duly’s FMLA form-completion process works
Obtain the blank employer or insurer form
Do not ask the medical office to find the employer’s required paperwork.
Complete the patient section
Add personal information, job details and authorization signatures before submission.
Submit the intake form and blank paperwork
Use MediCopy’s online process or the official email and fax instructions.
Pay the invoice
Duly lists $30 for the first form and $15 for each additional form submitted at the same time.
Allow three business days after payment
MediCopy states that completion occurs after the invoice is paid.
Confirm final delivery
Verify whether the form goes to the patient, employer, insurer or another approved recipient.
FMLA submission contacts: Duly publishes dulyforms@mrocorp.com and fax 888-496-8717 for completed intake authorizations and blank disability or FMLA forms.
Deadline tip: Submit forms early. Employer deadlines do not shorten the medical office’s processing or change the need for complete clinical information.
Walk-in laboratory access
How to use Duly laboratory services without a wasted trip
Duly lists more than 25 laboratory locations, many of which accept walk-ins. Hours and weekend availability vary significantly.
Confirm the order is active
Ask whether fasting is required
Ask how medication timing should be handled
Check the exact lab’s hours
Review lunch closures
Bring photo ID and insurance card
Confirm network participation
Ask when results should appear
Weekday variation
Many sites open around 7 or 8 a.m., but closing times vary from late afternoon to evening.
Weekend variation
Some labs open Saturday morning, selected sites open Sunday, and others remain closed all weekend.
Lunch closures
Some locations pause collection during a published midday period, including the Route 59 Naperville lab.
Problem-solving board
What to do when something goes wrong
Your old DMG portal bookmark fails
Open Duly’s current MyChart page and update the bookmark after successful login.
Your old doctor is not listed
Search the specialty and prior location, then call to ask whether the doctor moved or transferred care.
The nearest office lacks your service
Filter by specialty, imaging, lab or Immediate Care rather than distance alone.
Immediate Care cannot perform the test
Ask whether another Duly location has the required imaging or whether hospital-level care is needed.
A MyChart message created a claim
Ask whether the response involved medical assessment, more than five minutes of work, a test order or medication change.
Your result is missing
Confirm whether Duly or an outside hospital performed the test.
The insurer says Duly is in network but the claim denied
Verify the exact provider, location, product, referral and authorization.
MediCopy has not completed the request
Check the submission date, authorization completeness, invoice status and 30-day processing window.
Chicago-suburb patient shortcuts
Practical tips that prevent delays and unnecessary bills
01
Search under Duly
The old DuPage Medical Group name may not appear on current provider pages.
02
Check the entrance note
Naperville and Glen Ellyn locations publish specific door instructions.
03
Compare live wait times
A slightly farther Immediate Care center may have a shorter wait or better testing capability.
04
Ask what imaging is onsite
Do not assume every Immediate Care location has CT or ultrasound.
05
Register MyChart early
Activation codes may take up to 72 hours to arrive.
06
Keep portal messages focused
A new medical assessment may create a bill and may take one to three business days.
07
Use provider-to-provider records
Direct record transfers avoid patient fees and reduce missing-document risk.
08
Submit FMLA early
Completion begins after the paperwork and payment are received.
09
Verify the exact insurance product
A carrier name alone does not confirm that your plan is accepted.
Administrative headquarters
Map of Duly Health and Care’s Downers Grove mailing address
Duly Health and Care Corporate Mailing Address
1100 West 31st Street
Downers Grove, IL 60515
Main line: 630-469-9200
This is not a default patient appointment location. Use the address shown on your appointment confirmation. Duly operates more than 150 care locations across Illinois and nearby communities.
Patient questions answered
DuPage Medical Group frequently asked questions
What is DuPage Medical Group called now?
It is now called Duly Health and Care. The rebrand took effect on September 15, 2021.
Is my old DMG doctor still with Duly?
Search the current Duly provider directory by full name. When no result appears, search the doctor’s specialty and former location or call scheduling.
What happened to the DuPage Medical Group portal?
Former DMG patients use Duly Health and Care MyChart for selected records, results, appointments, refills, messages and billing.
How long does MyChart activation take?
Duly states that activation codes are emailed within 72 hours after the official request form is completed.
What is the MyChart support number?
Call 1-855-269-2427.
Can I schedule through MyChart?
Yes, for eligible visit types. Some specialties, procedures and new-patient appointments still require direct scheduling.
Does Duly offer same-day care?
Yes. Duly Now offers same-day primary care, and Duly also operates Immediate Care Centers with walk-in and book-ahead options.
Are Immediate Care Centers open on weekends?
Yes. Duly lists weekend hours at its Immediate Care Centers, although exact opening times vary by location.
Can every Immediate Care location perform CT or ultrasound?
No. Diagnostic capability differs. Some centers offer several imaging services, while the Route 59 Naperville location states that it has X-ray only.
Can a MyChart message be billed?
Yes. Duly may bill when a clinician spends more than five minutes or provides medical assessment, medication changes, testing or another clinical decision.
How quickly will a provider answer a message?
Duly states that medical-care messages typically receive a response within one to three business days.
How do I pay a DMG bill?
Use Duly’s official payment page or MyChart and confirm the patient, service date and account number. Billing support is 866-734-7680.
Does Duly accept my insurance?
Duly accepts many plans, but participation varies by exact product, provider and location. Verify with the insurer before scheduling.
How do I request medical records?
Use Duly’s official authorization process through MediCopy. Paper requests can be emailed to duly@mrocorp.com or faxed to 833-734-1445.
How long can a records request take?
Duly advises allowing up to 30 days for medical-record processing.
Does Duly charge for medical records?
Records sent directly to another provider or emailed to the patient are free. Other requests may create a fee.
How much does FMLA form completion cost?
The published MediCopy fee is $30 for the first form and $15 for each additional form submitted at the same time.
Can I access my child’s MyChart?
Yes, through proxy access. The required form and amount of access depend on whether the child is younger than 12, aged 12-17 or an adult.
Can Duly release Edward-Elmhurst hospital records?
No. Duly instructs patients to contact Edward-Elmhurst Healthcare directly for records maintained by that hospital system.
Final live patient actions
Official Duly Health and Care tools
The important DuPage Medical Group transition details and patient steps are explained above. Use these official tools only when you are ready to complete the live provider search, location lookup, appointment, portal login, payment or records submission.
