Tennessee–Virginia patient guide · Updated for 2026
Cross Every Step of Your Holston Medical Group Care
Holston Medical Group connects patients across Northeast Tennessee and Southwest Virginia with primary care, pediatrics, urgent care, specialty medicine, laboratory testing, imaging and outpatient procedures.
This guide explains how to find the correct doctor, schedule and check in, use FollowMyHealth, choose urgent care safely, prepare for testing, understand separate bills and request medical records.
FOLLOW MY
HEALTH
FIND A
DOCTOR
URGENT
CARE
LAB &
IMAGING
TN
VA
Emergency warning: Call 911 for chest pain, severe breathing difficulty, sudden facial drooping or difficulty speaking, uncontrolled bleeding, loss of consciousness, major trauma or another potentially life-threatening condition. Do not wait for a portal response or drive to routine urgent care.
Patient portal
FollowMyHealth for refills, routine results and available records.
Urgent care
Abingdon, Bristol and Kingsport.
Records partner
HealthMark secure Request Manager.
Start with the correct destination
Primary care, urgent care or emergency care?
PRIMARY OR SPECIALTY OFFICE
Routine and ongoing medical needs
Contact your regular HMG office for preventive care, chronic-condition management, medication monitoring, referrals, planned specialist visits and symptoms that can safely wait.
Best for annual exams, diabetes, blood pressure, recurring symptoms, refills, specialist follow-up and long-term treatment plans.
HMG URGENT CARE
Minor illness or injury needing prompt care
Walk in or schedule online when a non-life-threatening problem needs attention and the regular primary care office is unavailable.
Best for colds, flu, sore throat, minor infection, rash, urinary symptoms, small cuts, burns, strains and sprains.
911 OR EMERGENCY DEPARTMENT
Potentially life-threatening symptoms
Emergency care is appropriate when delay could threaten life, breathing, circulation, brain function or permanent use of a body part.
Use immediately for chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding or unconsciousness.
Simple rule: Start with your established provider when the problem can wait, use HMG urgent care for a minor condition needing faster help and call 911 when the situation may be dangerous.
Regional multispecialty care
What Holston Medical Group provides
HMG combines community primary care with specialty medicine, urgent care, diagnostic testing, rehabilitation and outpatient procedures across the Tennessee–Virginia region.
Primary care
Family medicine, preventive services, common illness treatment and long-term condition management.
Children and women
Pediatrics, neonatal care, obstetrics, gynecology and urogynecology.
Medical specialties
Endocrinology, nephrology, gastroenterology, dermatology, ENT, urology and related care.
Musculoskeletal care
Orthopedics, sports medicine, physiatry, podiatry and rehabilitation.
Diagnostic services
Laboratory testing, digital X-ray, CT, MRI, mammography, ultrasound and nuclear medicine.
Procedural care
General surgery, oral surgery, endoscopy and outpatient surgery centers.
Care-coordination tip: Ask which clinician is responsible for reviewing each result, approving refills and arranging the next appointment. Shared records help, but clear ownership prevents delays.
Provider-search workflow
How to find the right HMG doctor
Choose primary care or specialty care
Start with family medicine when you need a regular doctor or do not know which specialist is appropriate.
Search by city and specialty
Use HMG’s directory to compare providers near Kingsport, Bristol, Johnson City, Abingdon and other regional communities.
Check new-patient availability
A provider may appear in the directory but have limited openings or a waiting period.
Verify patient-age requirements
Confirm whether the office treats children, adults, older adults or a narrower patient group.
Confirm the exact insurance product
Give the office the full carrier, product and network shown on the card.
Ask about referrals and authorization
Specialist care, imaging, therapy or procedures may require insurer approval.
Ask which records should arrive first
A specialist may need prior notes, laboratory results, imaging reports or actual image files before the consultation.
Save the complete address and suite
Several HMG services can operate within the same medical complex.
New-patient call script
“I would like to schedule with [provider or specialty]. My insurance is [complete plan and network]. Is the provider accepting new patients at this location? Do I need a referral or authorization, and what records should arrive before the visit?”
Online scheduling for new and existing patients
How HMG appointments and Express Check In work
Book online or call
HMG’s online scheduler is available to new and existing patients. Telephone help is available at 1-877-464-1213.
Select the correct provider and visit reason
Identify whether you need a new-patient visit, annual exam, illness visit, specialist consultation, follow-up or urgent care.
Verify insurance before finalizing
Confirm the clinician, location and visit type with both HMG and the insurance company.
Watch for the reminder
HMG sends an appointment reminder a few days before the visit.
Complete pre-registration
Use the reminder link to complete available registration paperwork before travelling.
Use Express Check In when offered
Selected locations allow check-in through an office kiosk or mobile device.
Change the appointment online when needed
HMG states that online appointments can be cancelled, changed or rescheduled.
An online appointment is not emergency help. Call 911 for serious symptoms and call the office when a time-sensitive medical problem cannot wait for routine scheduling.
Prevent check-in and treatment delays
What to bring to an HMG appointment
Government-issued photo identification
Current primary and secondary insurance cards
Required referral or authorization
Completed Tennessee or Virginia patient forms
Medication names, strengths and schedules
Over-the-counter medicines and supplements
Allergies and serious reactions
Recent outside laboratory results
Relevant imaging reports and actual image files
Preferred pharmacy name and location
Expected copay or patient payment
Written questions in priority order
Specialty-visit shortcut: Ask whether records must arrive before the appointment. Missing imaging or laboratory results can reduce what the specialist can safely decide during the first visit.
Secure FollowMyHealth access
What patients can do in the HMG patient portal
Rx
Request refills
Submit eligible routine medication-renewal requests to the care team.
R
Review routine results
Access available laboratory results after they are released to the portal.
A
Appointment access
Use available portal tools to review or request care.
M
Secure communication
Send appropriate non-emergency messages to connected HMG providers.
H
Health information
Review available medications, immunizations, summaries and other released information.
24
Anytime access
Use the FollowMyHealth website or supported application when the system is available.
How to connect your account
Open HMG’s FollowMyHealth page
Use the portal linked from Holston Medical Group’s official website.
Select sign up or create an account
Use your own email address and do not create duplicate accounts unnecessarily.
Request connection to Holston Medical Group
Follow the identity and organization-selection instructions.
Complete the invitation steps
HMG or FollowMyHealth may send additional connection instructions by email.
Verify that the correct medical record appears
Confirm your name, date of birth and connected providers before sending messages or refill requests.
Portal messages are not emergency communication. Call the office when the concern cannot safely wait, and call 911 for a potentially life-threatening condition.
Portal troubleshooting
What to check when FollowMyHealth is not solving the problem
You created an account but see no HMG information
Confirm that the account is connected to Holston Medical Group and that your identity details match the office record.
A laboratory result is missing
The test may still be processing, waiting for release or performed by an outside laboratory.
A result appeared before the doctor called
Electronic release can occur before the ordering clinician has reviewed or explained the result.
You cannot request a refill
The prescription may be expired, require monitoring or need a follow-up appointment.
An appointment option is unavailable
Not every provider, specialty or visit type can be scheduled through the portal. Use HMG’s online scheduler or call.
You need records sent to another provider
Use HMG’s formal HealthMark record-request process when the portal document is not sufficient.
You need care today
Call the regular office, use urgent care when appropriate or seek emergency treatment according to symptom severity.
The medical concern may be an emergency
Call 911 rather than sending another portal message.
Result safety tip: A red or abnormal portal flag does not automatically show how serious the finding is. Ask the ordering clinician to interpret it with your symptoms, history and previous results.
Walk-ins welcome
HMG urgent care locations, hours and services
Current HMG urgent care centers
| Center |
Address |
Phone |
Published hours |
| HMG Urgent Care at Abingdon |
631 Campus Drive, Suite B, Abingdon, VA 24210 |
276-739-2900 |
Monday-Friday 8 a.m.-8 p.m.; Saturday 8 a.m.-6 p.m.; Sunday 8 a.m.-4 p.m. |
| HMG Urgent Care at Bristol |
350 Steeles Road, Suite 1, Bristol, TN 37620 |
423-990-2466 |
Monday-Friday 8 a.m.-8 p.m.; Saturday 8 a.m.-6 p.m.; Sunday 8 a.m.-4 p.m. |
| HMG Urgent Care at Medical Plaza |
105 W. Stone Drive, Suite 1F, Kingsport, TN 37660 |
423-230-2420 |
Monday-Friday 8 a.m.-8 p.m.; Saturday 8 a.m.-6 p.m.; Sunday 8 a.m.-4 p.m. |
Conditions commonly treated
Colds, cough and flu symptoms
Fever, earache and sore throat
Strep-throat evaluation
Nausea, vomiting and diarrhea
Allergies and mild asthma symptoms
Skin rashes and urinary infections
Bites and minor burns
Cuts and lacerations
Strains and sprains
On-site laboratory and X-ray needs
Urgent care is not an emergency department. Call 911 for chest pain, severe breathing trouble, stroke symptoms, major trauma, uncontrolled bleeding or loss of consciousness.
Before travelling: Check holiday, weather and closure notices. HMG locations may adjust schedules during severe regional weather.
Urgent care call script
“I have [brief symptom or injury], which started [time]. I do not have emergency symptoms. Is the center open, are walk-ins being accepted and is the laboratory or X-ray service I may need available today?”
Established Medical Plaza pediatric patients
HMG Pediatric After-Hours Clinic
HMG Pediatric After-Hours Clinic
105 W. Stone Drive, Suite 2A
Kingsport, TN 37660
Phone: 423-230-2430
Weekday hours
Monday-Friday, 5:30 p.m.-7:30 p.m.
Saturday hours
Saturday, 9 a.m.-1 p.m.
Patient eligibility
Established patients of HMG Pediatrics at Medical Plaza.
Location warning: Pediatric after-hours care is in Suite 2A. The general HMG urgent care center at the same Stone Drive address is in Suite 1F.
Continuity advantage: HMG states that the child’s established primary care provider can access the after-hours encounter and provide follow-up.
Primary, specialty and procedural care
HMG specialties explained simply
Major HMG services and what to confirm
| Care group |
Examples |
Patient preparation |
| Primary and preventive care |
Family medicine, wellness care and chronic-condition management. |
Medication list, home readings, vaccine records and previous medical history. |
| Children and newborns |
Pediatrics, neonatal care and pediatric after-hours services. |
Immunization record, symptom history, medicines and guardian documents. |
| Women’s health |
Obstetrics, gynecology and urogynecology. |
Previous records, pregnancy information, imaging and correct location packet. |
| Digestive and surgical care |
Gastroenterology, endoscopy, general surgery and outpatient surgery. |
Procedure instructions, transportation, medication guidance and facility-billing questions. |
| Bones and movement |
Orthopedics, sports medicine, podiatry, physiatry and rehabilitation. |
Prior imaging, injury timeline, activity limitations and therapy authorization. |
| Kidney and hormone care |
Nephrology, dialysis and endocrinology. |
Recent laboratory results, medication list, glucose or blood-pressure records. |
| Skin, hearing and airway care |
Dermatology, audiology, allergy, asthma and ear, nose and throat care. |
Symptom triggers, photographs, previous testing and hearing records. |
| Work and sleep health |
Occupational medicine and sleep-center services. |
Employer forms, authorization, sleep history and equipment information. |
HMG patients and regional Quest centers
Laboratory and digital X-ray services
HMG states that on-site laboratory and digital X-ray services are available at many locations and are intended for HMG patients.
HMG laboratory scheduling
Call 1-877-464-1213 to schedule testing at an HMG office.
Result goal
HMG’s goal is to provide results to the ordering physician within 24 hours after receiving the specimen.
Portal access
Routine laboratory results may be available through FollowMyHealth.
Regional Quest Diagnostics centers listed by HMG
| Community |
Listed address |
Phone |
| Bristol |
350 Blountville Highway, Suite 104, Bristol, TN 37620 |
423-764-4330 |
| Johnson City |
1321 Sunset Drive, Suite A21, Johnson City, TN 37604 |
423-283-9952 |
| Kingsport |
105 W. Stone Drive, Suite 1H, Kingsport, TN 37660 |
423-578-1564 |
Confirm that the order exists
Call when the laboratory order was recently created, changed or sent from another office.
Ask whether fasting is required
Do not fast automatically. Follow the ordering clinician’s instructions.
Do not stop medicine without instructions
Ask specifically about diabetes, blood-thinner, thyroid or other medication timing.
Verify the laboratory network
The insurance plan may require HMG, Quest or another contracted laboratory.
Bring identification and insurance
Confirm the patient and ordering provider at check-in.
Ask who will explain the result
The ordering clinician—not the draw station—should interpret the result and next steps.
State-licensed, ACR-accredited imaging
HMG outpatient diagnostic centers
Current diagnostic center directory
| Center |
Address |
Phone |
| Sapling Grove |
240 Medical Park Boulevard, Suite 1100, Bristol, TN 37620 |
423-990-2440 |
| Duffield |
121 Advanced Technology Drive, Suite B, Duffield, VA 24244 |
276-431-7583 |
| Johnson City |
3019 Peoples Street, Johnson City, TN 37604 |
423-461-2150 |
| MeadowView |
2033 Meadowview Lane, Suite 100, Kingsport, TN 37660 |
423-857-2800 |
Imaging modalities listed by HMG
CT scanning
Cross-sectional imaging for detailed evaluation of many body areas.
MRI
Magnetic imaging for soft tissue, joints, brain, spine and other structures.
Mammography
Digital and 3D breast-imaging services.
Bone density
Densitometry for osteoporosis and fracture-risk evaluation.
Ultrasound
Sound-wave imaging for abdominal, vascular and other examinations.
Echocardiography
Ultrasound evaluation of heart structure and function.
Nuclear medicine
Specialized imaging using small amounts of radioactive tracer.
Stress testing and X-ray
Exercise treadmill testing and fully digital radiography.
Questions to ask before imaging
Has the center received the imaging order?
Does insurance require authorization?
Is fasting or fluid preparation required?
Will contrast be used?
Is kidney-function bloodwork needed?
Should any medicine be changed?
Could sedation affect driving?
Who will explain the result?
Report versus images: A written radiology report and the actual image files are different. Ask the receiving specialist which one is required.
Verify the exact plan before care
Insurance, referrals and prior authorization
Insurance participation can vary by provider, state, office, facility and service. A carrier name by itself does not confirm that every product is accepted.
Read the full plan name
Include HMO, PPO, Medicare Advantage, Medicaid, employer or exchange wording.
Call the HMG office
Give the exact provider, location and planned service.
Call the insurance company
Verify the clinician, diagnostic center and procedure using the member-services number.
Ask whether a referral is required
Some specialist visits require a formal primary-care referral.
Ask about authorization
MRI, CT, rehabilitation, surgery and selected medicines may require prior approval.
Check laboratory participation
The plan may direct specimens to HMG, Quest or another contracted laboratory.
Record the verification
Save the date, representative, answer and confirmation number.
Insurance verification script
“My plan is [complete product and network], member ID [number]. I am seeing [provider] at [exact location] for [visit, test or procedure]. Is the provider and facility in network? Do I need a referral or prior authorization, and could I receive separate laboratory, imaging or facility bills?”
Urgent care coverage can differ. Ask whether HMG urgent care is processed under an urgent-care copay, office-visit benefit, deductible or another benefit category.
Pay the correct HMG organization
Holston Medical Group billing and separate facility bills
Choose the payment route shown on the statement
| Organization |
Payment route |
Patient warning |
| Holston Medical Group |
HMG’s official PayMyDoctor link. |
Use for eligible physician and HMG practice charges only. |
| MeadowView Surgery Center |
Separate Patient Notebook portal. |
Do not pay this facility balance through the regular HMG physician portal. |
| Renaissance Surgery Center |
Separate Patient Notebook portal. |
Surgery-center and physician charges may arrive separately. |
| Sapling Grove Endoscopy Center |
Separate Patient Notebook portal. |
Endoscopy may create professional, facility, anesthesia and pathology bills. |
Read the organization name
Identify whether the bill is from HMG, a surgery center, endoscopy center, laboratory or another provider.
Check the service date
Match the charge to an appointment, test or procedure.
Compare the insurance explanation
Review the billed amount, allowed amount, insurer payment, adjustment and patient responsibility.
Use the correct payment portal
Follow the link and account information shown for that organization.
Call before paying a disputed balance
Contact HMG billing at 423-578-1802 when the bill is from Holston Medical Group.
Billing-question call script
“I am calling about the statement for service date [date]. The organization on the bill is [name], and my insurance explanation shows [amount or denial]. Please explain the charge, adjustment and patient balance and confirm that I am using the correct payment portal.”
HealthMark secure record requests
How to request HMG medical records
Check FollowMyHealth first
A routine result, visit summary or medication list may already be available.
Open HMG’s medical-record page
HMG partners with HealthMark Group to process patient requests.
Enter your email address
HealthMark sends a secure link to access Request Manager.
Identify the patient
Enter the legal name, date of birth and requested identity details.
Choose the date range and record type
Request office notes, laboratory results, imaging reports, procedure records or another specific set.
Name the recipient
Provide the physician, patient or organization and correct delivery information.
Submit and monitor email
HealthMark emails a secure download link after processing.
Request a status update when delayed
HMG directs patients to status@healthmark-group.com when more than five days have passed.
Fastest stated timing
Records may be available in as few as eight business hours.
Possible extended timing
Requests requiring physician approval can take up to five business days.
Live assistance
HealthMark support and live chat are available Monday-Friday, 8 a.m.-6 p.m. Central Time.
Use a focused request: Asking for the exact dates and documents needed can be easier to review and share than requesting every record from many years.
After the appointment
Results, refills and follow-up troubleshooting
You are waiting for a laboratory result
Check FollowMyHealth, then call the ordering office when the expected timeframe has passed.
A result appears abnormal
Ask the ordering clinician to interpret it instead of relying only on the portal flag.
You need a refill
Request it before the final dose and confirm the medicine, strength, instructions and pharmacy.
The refill was denied
Ask whether laboratory monitoring, an appointment, prior authorization or a new prescription is required.
A specialist has not contacted you
Confirm that the referral was sent, received and approved by insurance.
The imaging center has no order
Call the ordering office and verify the exact destination.
Your symptoms are getting worse
Call the care team, use urgent care when appropriate or call 911 for emergency warning signs.
You received several bills
Identify the physician, diagnostic facility, surgery center, anesthesia or pathology organization on each statement.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. Can you confirm whether the result is final, whether the clinician reviewed it and what follow-up is recommended?”
Regional patient shortcuts
Tips that can prevent a wasted trip or repeat call
01
Use the full address and suite
Medical Plaza contains urgent care, pediatrics and laboratory services in different suites.
02
Check weather notices
Regional snow, ice and severe weather can change office hours.
03
Complete reminder registration
Pre-registration can shorten the office check-in process.
04
Choose the correct state form
Tennessee and Virginia adult packets are listed separately.
05
Schedule laboratory testing
Calling ahead can reduce waiting and confirm that the order exists.
06
Verify urgent-care benefits
Your plan may apply a different copay or deductible than primary care.
07
Separate portal results from interpretation
A result can appear before the clinician has reviewed it.
08
Check the billing organization
HMG and its surgery or endoscopy centers use different payment portals.
09
Use HealthMark for formal records
The portal may not contain every document needed by another provider.
Kingsport Medical Plaza map
HMG Medical Plaza urgent care and laboratory area
HMG Medical Plaza
105 W. Stone Drive
Kingsport, TN 37660
Confirm the suite before travelling. General urgent care is in Suite 1F, the listed Quest laboratory is in Suite 1H and the pediatric after-hours clinic is in Suite 2A.
Patient questions answered
Holston Medical Group frequently asked questions
What is Holston Medical Group?
HMG is a multispecialty physician network serving Northeast Tennessee and Southwest Virginia.
What is HMG’s main patient phone number?
Call 1-877-HMG-1213, or 1-877-464-1213.
How do I find an HMG doctor?
Use the official provider directory, then call the office to confirm new-patient access, insurance and referral requirements.
Can new patients schedule online?
Yes. HMG states that its online scheduler is available to new and existing patients.
What is Express Check In?
Selected HMG locations allow patients to complete check-in through a kiosk or mobile device after finishing available pre-registration.
Which patient portal does HMG use?
HMG uses FollowMyHealth.
What can I do in FollowMyHealth?
You can request eligible medication refills, review routine laboratory results and access other released health information.
Where are HMG urgent care centers?
Abingdon, Virginia; Bristol, Tennessee; and Kingsport, Tennessee.
What are urgent care hours?
Monday-Friday 8 a.m.-8 p.m.; Saturday 8 a.m.-6 p.m.; Sunday 8 a.m.-4 p.m. Verify current closures before travel.
Can I walk into urgent care?
Yes. Walk-ins are welcome, and patients may also schedule online.
Does urgent care provide X-rays?
Yes. HMG states that its urgent care centers offer on-site laboratory and X-ray services.
When should I call 911?
Call 911 for chest pain, severe breathing trouble, stroke signs, uncontrolled bleeding, unconsciousness or another potentially life-threatening condition.
Who can use the pediatric after-hours clinic?
It is for established patients of HMG Pediatrics at Medical Plaza.
How do I schedule laboratory testing?
Call 1-877-464-1213 for an HMG laboratory appointment.
How quickly are laboratory results sent?
HMG’s goal is to provide them to the ordering physician within 24 hours after receiving the specimen, with same-day results possible in some cases.
Where are HMG diagnostic centers?
The current directory lists Bristol, Duffield, Johnson City and Kingsport locations.
What is the HMG billing number?
Call 423-578-1802.
Why did I receive more than one medical bill?
A physician, diagnostic center, surgery center, anesthesia provider, laboratory or pathology service may bill separately.
How do I request medical records?
Start through HMG’s official medical-record page and use HealthMark’s secure Request Manager.
How long can a record request take?
HMG states that records may be available in as few as eight business hours, while some requests can take up to five business days.
Final live patient actions
Official Holston Medical Group tools
The main instructions are explained above. Use these official systems when you are ready to complete a provider search, appointment, portal login, urgent-care booking, payment or medical-record request.
