Laureate Medical Group 2026: Portal, Doctors, Locations & Patient Guide

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Metro Atlanta patient guide · Updated for 2026

Connect Your Laureate Doctor, MyLaureate Portal, Refills and Testing

Laureate Medical Group is a Northside Hospital-affiliated physician practice serving patients through seven offices in metro Atlanta and nearby Georgia communities.

This guide explains the full patient process: finding the correct doctor and office, booking an appointment, using MyLaureate, preparing for check-in, requesting refills, checking insurance, understanding testing and obtaining medical records.

Find a Laureate provider Open MyLaureate Choose the right action
Emergency warning: Call 911 for chest pain, severe breathing difficulty, sudden facial drooping or difficulty speaking, uncontrolled bleeding, loss of consciousness, a severe injury or another potentially life-threatening condition. MyLaureate and routine appointments do not replace emergency care.
Central scheduling

404-649-6999

Call center hours

Monday-Friday, 7 a.m.-5 p.m.

Patient portal

MyLaureate, powered by FollowMyHealth.

Georgia offices

Seven locations across metro Atlanta and nearby communities.

Refill team

678-539-2670

Start with the correct action

What should a Laureate Medical Group patient do first?

ROUTINE OR ONGOING CARE Schedule with the correct provider

Use internal medicine for preventive care and general medical management. Use a specialty office when you already have a diagnosis, referral or established specialist.

Best for annual visits, chronic conditions, medication monitoring, new-patient consultations and planned follow-up.
URGENT BUT NOT EMERGENCY Call early for same-day availability

Laureate advises patients to call early when a same-day appointment is needed. Availability depends on the provider, location and condition.

Ask whether Laureate can see you, whether another Northside service is appropriate or whether emergency care is safer.
POSSIBLE EMERGENCY Call 911 immediately

Do not send a portal message or wait for the office to open when delay could threaten life, breathing, brain function or permanent use of a body part.

Examples include chest pain, severe breathing trouble, stroke signs, major trauma and unconsciousness.

Go directly to the patient task you need

The important official instructions are explained below. External portals remain mainly for the final live action.

Northside-affiliated Georgia practice

What Laureate Medical Group provides

Laureate Medical Group has provided outpatient medical care since 1962. Its current network combines internal medicine with several medical specialties and support services.

General adult care

Internal medicine, medical evaluations, preventive care and treatment of common or chronic conditions.

Specialty medicine

Endocrinology, neurology, rheumatology and sleep medicine.

Health support

Diabetes education, nutritional counseling, physical therapy and selected diagnostic testing.

Northside connection: Laureate is affiliated with Northside Hospital, but a Laureate office visit and a Northside hospital service may create different records, portals and bills.
Provider search workflow

How to find the right Laureate Medical Group doctor

Start with the medical need Choose internal medicine when you need a regular adult doctor or do not yet know which specialist is appropriate.
Select the correct specialty Choose endocrinology for hormone-related conditions, neurology for brain and nerve disorders, rheumatology for inflammatory or autoimmune disease and sleep medicine for sleep disorders.
Check the provider’s office locations Not every clinician works at every Laureate location.
Confirm new-patient availability Ask whether the provider is accepting new patients and how far ahead the next consultation is scheduled.
Verify insurance Give the office the complete carrier, product and network printed on the insurance card.
Ask whether a referral is required A specialty office may accept your plan while the insurer still requires a primary-care referral or authorization.
Ask which records to send The specialist may need recent laboratory results, imaging, medication history and prior consultation notes before the visit.
Save the complete address and suite Several Laureate offices are inside larger medical buildings or Northside campuses.
New-patient call script
“I would like to schedule with [provider or specialty]. My insurance is [complete plan and network]. Is the provider accepting new patients at this office? Do I need a referral or authorization, and which records should arrive before my appointment?”
Search current Laureate providers Call centralized scheduling
Seven Georgia offices

Laureate Medical Group locations, phone numbers and hours

Current Laureate Medical Group office guide
Location Address Phone Published office hours
Alpharetta 3400 Old Milton Parkway, Building C, Suite 500, Alpharetta, GA 30005 678-775-2284 Monday-Friday, 7:30 a.m.-4 p.m.
Canton 470 Northside Cherokee Boulevard, Suite 490, Canton, GA 30115 678-538-2167 Monday-Friday, 7 a.m.-4 p.m.
East Cobb 4800 Olde Towne Parkway, Suite 400, Marietta, GA 30068 678-718-2940 Monday-Friday, 8 a.m.-4 p.m.
Holly Springs 684 Sixes Road, Suite 265, Holly Springs, GA 30115 770-720-2221 Monday-Friday, 7:30 a.m.-4 p.m.
Jonesboro / Spivey 7823 Spivey Station Boulevard, Suite 310, Jonesboro, GA 30236 770-996-1122 Monday, Wednesday and Friday, 7:15 a.m.-4 p.m.; Tuesday and Thursday, 6:45 a.m.-4 p.m.
Midtown Atlanta 1110 West Peachtree Street NW, Suite 1100, Atlanta, GA 30309 404-892-2131 Monday-Friday, 8 a.m.-4 p.m.
Sandy Springs 6135 Barfield Road, Suite 200, Atlanta, GA 30328 404-256-8500 Monday-Friday, 8 a.m.-4 p.m.
Do not rely only on the city name. Record the building and suite number. Alpharetta uses Building C, and several other offices are located inside larger medical complexes.
Confirm live office details
Scheduling and confirmation

How Laureate Medical Group appointments work

Call or use online scheduling Call centralized scheduling at 404-649-6999, Monday through Friday from 7 a.m. to 5 p.m., or use the official self-scheduling tool.
Explain the visit reason clearly State whether the visit is a new-patient consultation, annual examination, illness visit, test follow-up, medication review or specialty consultation.
Ask about same-day availability early Laureate advises patients to call early when a same-day appointment may be needed.
Confirm insurance and referral status Ask whether the exact plan participates and whether the office has received the required referral or authorization.
Respond to the reminder Laureate normally calls about two days before the visit and asks the patient to confirm the appointment.
Arrive about 15 minutes early Early arrival allows time for identification, insurance verification, electronic check-in and payment.

Appointment confirmation and cancellation lines

Location-specific appointment lines listed by Laureate
Office Confirmation or cancellation number Use
Alpharetta 678-775-1985 Confirm or cancel the appointment.
East Cobb 678-718-2940 Confirm, cancel or contact the office.
Holly Springs 770-213-5839 Confirm or cancel the appointment.
Jonesboro 678-466-3982 Confirm or cancel the appointment.
Midtown 678-781-3002 Confirm or cancel the appointment.
Sandy Springs 678-539-3186 Confirm or cancel the appointment.
Canton 678-538-2167 Call the office directly for confirmation or changes.
Use official online scheduling Call 404-649-6999
Prevent check-in delays

What to bring to a Laureate appointment

Government-issued photo identification
Current primary and secondary insurance cards
Referral or authorization when required
Current medication list with doses
Over-the-counter medicines and supplements
Allergies and serious medication reactions
Recent outside laboratory results
Relevant imaging reports and image files
Preferred pharmacy name and address
Expected copay or previous balance payment
Symptom timeline and treatments already tried
Written questions in priority order
Specialist preparation: Ask whether the endocrinologist, neurologist or rheumatologist needs records before the visit. Waiting until check-in to mention missing outside records can delay diagnosis or require another appointment.
Phreesia electronic check-in

What happens during a Laureate office visit

Check in at the front desk Confirm the appointment and identify any changes to your address, phone, insurance or pharmacy.
Complete the Phreesia check-in Laureate uses an electronic Phreesia pad to collect and confirm registration information.
Pay the expected amount A copay or past-due balance can be paid using a credit or debit card through the check-in device.
Review the visit reason with the medical assistant Staff will collect basic information before the physician or advanced-practice provider enters.
Complete checkout Obtain the visit summary and instructions, collect the receipt and schedule follow-up when needed.
Do not leave without checking out. Confirm follow-up timing, test orders, referral instructions, medication changes and how results will be communicated.
FollowMyHealth physician portal

MyLaureate portal features and registration

M
Secure messages

Send and receive routine, non-emergency messages with providers and Laureate staff.

R
Tests and results

Review laboratory and test results released to the portal.

A
Appointments

View upcoming appointments and submit eligible appointment requests.

Rx
Prescription refills

Request eligible medication renewals without making a routine telephone call.

H
Health information

Access available personal health information from the Laureate physician record.

24
Anytime access

Use the portal from a supported device at any time, subject to system availability.

How to create a MyLaureate account

Find the invitation email Look for a registration message from noreply@followmyhealth.com.
Open the registration link Use the link in the invitation rather than creating an unrelated FollowMyHealth account.
Create a unique login Set a username and strong password that you do not share with another adult patient.
Enter the invitation code Use the code supplied by Laureate Medical Group.
Accept the information-release terms Complete the connection between your FollowMyHealth account and the Laureate record.
FollowMyHealth support

1-888-670-9775

Support email

support@followmyhealth.com

MyLaureate is not for emergencies. Call the office for a time-sensitive medical problem and call 911 for emergency symptoms.
Sign in to MyLaureate Review portal setup instructions
Avoid the wrong Northside portal

MyLaureate versus Northside MyOneChart

The portal you need depends on where the care was provided
Portal Use it for Common reason information is missing
MyLaureate / FollowMyHealth Laureate physician messages, office appointments, available Laureate test results and refill requests. The service was performed by Northside Hospital rather than the Laureate physician office.
Northside MyOneChart Northside hospital laboratory results, radiology reports, medications, allergies, immunizations and visit summaries. The information belongs to Laureate’s separate physician-practice record.
Useful rule: Start with MyLaureate for a Laureate office visit. Start with MyOneChart for a Northside hospital admission, hospital test or hospital-based procedure.
Portal troubleshooting

MyLaureate not working? Check these causes

You never received the invitation Confirm that Laureate has the correct email address and ask the office to resend the FollowMyHealth invitation.
The invitation link expired Contact the office or FollowMyHealth support for a new invitation.
The invitation code is rejected Enter the code exactly and confirm that you are connecting the correct patient’s record.
A test result is missing The result may still be processing, waiting for provider review or stored in Northside MyOneChart.
A refill option is unavailable The medication may require an appointment, monitoring, a new prescription or prior authorization.
You created more than one account Contact FollowMyHealth support before continuing so records are not split between logins.
You need an appointment today Call the office rather than waiting for an online request to be reviewed.
Your symptoms are serious Call 911 instead of sending another portal message.
Central refill and authorization team

Medication refills and insurance prior authorizations

MyLaureate request

Use the portal for eligible routine prescription-refill requests.

Refill telephone

678-539-2670

Refill and authorization fax

678-539-3197

Request the refill before the final dose Leave enough time for clinical review, pharmacy processing and insurance authorization.
Confirm the exact medication Provide the name, strength, instructions and prescribing Laureate provider.
Confirm the pharmacy Give the correct pharmacy name, location and telephone number.
Ask whether monitoring is overdue Diabetes, thyroid, neurologic, rheumatologic and other medicines may require bloodwork or follow-up.
Separate refill approval from insurance approval A clinician can prescribe a medicine while the insurance company still requires prior authorization.
Call the pharmacy before repeating the request The prescription may have been approved but not yet processed or may already have refills available.
Refill call script
“I need a refill of [medication, strength and instructions], prescribed by [provider]. My pharmacy is [name and location]. I have [number] doses remaining. Please tell me whether I need an appointment, laboratory monitoring or insurance authorization.”
Do not use a refill request for urgent symptoms. Call the office for medical guidance. Call 911 when the condition may be an emergency.
Medical and support services

Laureate Medical Group specialties explained simply

Major Laureate services and common reasons for care
Service Common conditions or needs What to prepare
Internal medicine Preventive care, adult illnesses, chronic-condition management, medication review and referral coordination. Medication list, health history, vaccine records and recent outside results.
Endocrinology Type 1 and Type 2 diabetes, thyroid disease, adrenal disorders, metabolic syndrome, obesity, osteoporosis and other hormone-related conditions. Glucose records, thyroid results, medication history and previous endocrine testing.
Neurology Migraine, neuropathy, multiple sclerosis, Parkinson’s disease, dementia, seizures, tremor, stroke follow-up and myasthenia gravis. Symptom timeline, imaging, hospital records and current neurologic medicines.
Rheumatology Osteoarthritis, rheumatoid arthritis, lupus, Sjögren’s syndrome and other muscle, joint, bone or autoimmune conditions. Laboratory results, imaging, flare history and previous medication trials.
Sleep medicine Insomnia, sleep apnea and other conditions that reduce restful or restorative sleep. Sleep schedule, medication list, CPAP information and previous sleep-study records.
Nutritional counseling Diabetes, weight management, renal disease, high blood pressure, high cholesterol, heart failure and digestive disorders. Food history, medical conditions, goals and relevant laboratory results.
Physical therapy Pain, weakness, reduced movement, rehabilitation, fall prevention and restoring physical function. Referral, imaging, activity limitations and therapy authorization.
Diabetes education Blood-glucose monitoring, medicine use, nutrition, risk reduction and daily diabetes self-management. Meter or sensor data, medication list and questions about meals or low blood sugar.
Testing varies by specialty and location

Diagnostic testing available through Laureate care

Endocrine laboratory evaluation

Endocrinologists use diagnostic and laboratory tests to evaluate diabetes, thyroid disorders and other hormone imbalances.

Neurologic testing

Laureate lists EEG, nerve-conduction studies, electromyography and skin biopsy among neurology testing services.

Nutrition screening

Nutritional counseling includes metabolic-rate measurement using the MedGem analyzer when appropriate.

Confirm the test location A specialist visit and the ordered diagnostic test may occur on different dates or at different offices.
Ask whether insurance authorization is complete Some tests require approval before the appointment.
Ask about medication restrictions EEG, EMG, sleep testing and endocrine tests may have different preparation instructions.
Bring outside comparison studies Previous reports and actual image files may help the clinician compare changes.
Ask who will explain the result Confirm the ordering provider, expected timeframe and whether the result will appear in MyLaureate or MyOneChart.
Portal-location tip: A test performed inside a Laureate office may appear in MyLaureate. A test performed by Northside Hospital may appear in MyOneChart instead.
Verify the exact product

Insurance generally accepted by Laureate Medical Group

Plan categories listed by Laureate
Carrier or category Products mentioned Important limitation
Aetna Some Aetna plans and selected Medicare products. Not every Aetna product participates. Verify the exact network.
Blue Cross Blue Shield PPO, HMO/POS with limited PCP selection, Open Access, Blue Pathway X and selected Medicare products. Provider selection and PCP assignment may affect coverage.
Cigna and Coventry Cigna; Coventry HMO, National, PPO and Coventry One. Confirm the provider and service location.
Humana National POS, PPO, HMO, Humana X and Humana Gold. Plan-specific network and authorization rules apply.
UnitedHealthcare group UnitedHealthcare, Golden Rule, Oxford, UMR and selected UHC Medicare products. The brand name alone does not prove participation.
Additional networks Unicare, Tricare Standard, First Health, Multiplan and PHCS. Confirm referral, network and benefit requirements.
Medicare Federal Medicare, Railroad Medicare and selected replacement products. New patients may be limited by physician selection.
Medicare replacement explanation: Laureate states that it accepts assignment on Medicare replacement products but may not have a direct contract with those plans. This can affect network status, referrals and patient cost.
Read the complete plan name Include PPO, HMO, POS, Medicare, employer or exchange wording.
Call the Laureate office Give the provider, exact location and planned service.
Call the insurance company Ask whether the provider and service location are in network on the appointment date.
Ask about referral requirements Some plans require a selected primary-care physician or formal referral.
Ask about prior authorization Testing, therapy, specialty medicines and procedures may require approval.
Record the reference number Save the representative’s name, date and confirmation number.
Insurance verification script
“My plan is [complete product and network], member ID [number]. I am seeing [provider] at [exact Laureate location] for [visit or test]. Is the provider and location in network, and do I need a referral or prior authorization?”
Check Laureate’s current insurance page
Identify the organization on the statement

Laureate Medical Group billing and Northside hospital bills

Laureate physician-office charge

Follow the payment instructions on the Laureate statement. Copays and past-due balances may also be collected during Phreesia check-in.

Northside Hospital charge

Hospital services may use NorthsideWallet and may be separate from the Laureate physician’s professional charge.

Read the organization name Determine whether the bill is from Laureate Medical Group, Northside Hospital, an outside laboratory or another service.
Check the service date and provider Match the statement to an office visit, test, hospital service or procedure.
Compare the insurance explanation Review the submitted charge, allowed amount, insurance payment, adjustment and patient responsibility.
Look for separate facility charges A physician and a hospital or diagnostic facility can bill independently.
Call before paying a disputed amount Use the telephone number printed on that specific statement.
NorthsideWallet features: For Northside Hospital bills, the portal supports statement review, payments, short-term payment plans and secure billing questions. Northside customer service is available at 404-851-6500.
Billing question script
“I am calling about the statement for service date [date]. The organization named on the bill is [name]. My insurance explanation shows [status or amount]. Please explain the charge and confirm that I am contacting the correct billing department.”
Pay a Northside Hospital bill Review Northside billing help
Secure health-information request

How to request Laureate and Northside medical records

Laureate links patients to Northside Hospital’s Health Information Services process for formal medical-record requests.

Check MyLaureate first A Laureate result, appointment or message may already be available without a formal request.
Check MyOneChart for hospital information Northside hospital laboratory results, radiology reports and visit summaries may be available there.
Use the secure electronic request Northside provides an online request through its release-of-information vendor, MRO.
Use the paper authorization when preferred Download the release form and follow the current email, fax or mailing instructions.
Identify the patient completely Provide legal name, date of birth, address and current contact information.
Choose a clear date range Request only the dates needed when a focused record set will solve the problem.
Name the records Examples include office notes, laboratory results, radiology reports, actual images, medication history and procedure reports.
Identify the recipient Provide the complete physician or organization name and approved delivery details.
Keep a copy and track the request Save the authorization, submission date and confirmation information.

Additional health-information forms

Record amendment

Request correction or amendment of protected health information.

Disclosure accounting

Request an accounting of selected disclosures of health information.

Privacy restriction

Request limitations on selected uses or disclosures when applicable.

HIE choice

Use the available Health Information Exchange opt-out or revocation forms.

Image-transfer tip: A radiology report and the actual CT, MRI or X-ray images are different. Ask the receiving doctor exactly which item is needed.
Start a secure record request Open forms and request instructions
After the appointment

Results, follow-up and common patient problems

You are waiting for a result Check MyLaureate and MyOneChart, then call the ordering office when the expected timeframe has passed.
A result is marked abnormal Do not diagnose yourself from a portal flag. Ask the ordering provider what it means in your medical context.
The specialist has no outside records Contact the previous provider and confirm the destination fax or electronic delivery address.
A referral is still pending Confirm that the referring office sent it and that insurance approved the visit.
A refill request was denied Ask whether you need laboratory monitoring, an appointment, authorization or a new prescription.
The pharmacy has no prescription Confirm the pharmacy location and whether the prescription was sent electronically or by another method.
Your symptoms are worsening Call the treating office for triage. Use emergency care immediately for serious warning signs.
You received two bills Identify whether one is the physician charge and the other is a Northside hospital or diagnostic-facility charge.
Result follow-up script
“I completed [test] on [date], ordered by [provider]. Can you confirm whether the result is complete, which portal should display it, whether the provider reviewed it and what my next step is?”
Metro Atlanta patient shortcuts

Tips that can prevent a repeat call or wasted trip

01
Use centralized scheduling

Call 404-649-6999 instead of guessing which specialty office to contact.

02
Call early for same-day care

Availability becomes more limited later in the day.

03
Respond to the reminder

Laureate asks patients to confirm after the reminder call.

04
Arrive 15 minutes early

Electronic check-in, insurance review and payment take time.

05
Use the correct portal

MyLaureate is different from Northside MyOneChart.

06
Request refills before running out

Prior authorization or laboratory monitoring can delay approval.

07
Verify Medicare products carefully

Replacement-product participation may differ from traditional Medicare.

08
Check the statement name

Laureate and Northside hospital charges may use different payment routes.

09
Ask who owns the result

Confirm which provider will explain the test and arrange follow-up.

Midtown Atlanta map

Laureate Medical Group Midtown location

Laureate Medical Group – Midtown
1110 West Peachtree Street NW, Suite 1100
Atlanta, GA 30309
Phone: 404-892-2131
Verify your office before travel. Laureate has seven locations. A Midtown appointment should not be confused with Sandy Springs, Alpharetta, East Cobb or another Northside-affiliated facility.
Confirm all Laureate locations
Patient questions answered

Laureate Medical Group frequently asked questions

What is Laureate Medical Group?

Laureate is a Northside Hospital-affiliated Georgia medical practice that has provided care since 1962.

What is the centralized scheduling number?

Call 404-649-6999. The published call-center hours are Monday through Friday from 7 a.m. to 5 p.m.

Where does Laureate Medical Group have offices?

Alpharetta, Canton, East Cobb, Holly Springs, Jonesboro, Midtown Atlanta and Sandy Springs.

Which patient portal does Laureate use?

Laureate uses MyLaureate, powered by FollowMyHealth.

What can I do in MyLaureate?

You can send routine secure messages, view available tests and laboratory results, review appointments and request eligible appointments or prescription refills.

How do I create an account?

Use the invitation email from noreply@followmyhealth.com, create a login, enter the invitation code and accept the information-release terms.

What is the portal support number?

Call FollowMyHealth support at 1-888-670-9775.

Is MyLaureate the same as MyOneChart?

No. MyLaureate is the Laureate physician-practice portal. MyOneChart is Northside Hospital’s portal.

How early should I arrive?

Arrive about 15 minutes before the scheduled appointment.

What should I bring?

Bring photo identification, current insurance cards, medication information, referrals when required and relevant outside records.

Can I get a same-day appointment?

Call early to ask. Availability depends on the provider, office and medical condition.

How do I request a refill?

Use MyLaureate or call the centralized refill and prior-authorization team at 678-539-2670.

Does Laureate accept Medicare?

Laureate lists Federal Medicare, Railroad Medicare and selected replacement products. New-patient access may depend on physician selection.

How do I verify insurance?

Check with both the Laureate office and the insurance company using the complete plan and network name.

How do I pay a bill?

Follow the instructions on the specific statement. Copays and previous balances may be collected during Phreesia check-in. Northside hospital bills may use NorthsideWallet.

How do I request records?

Use Northside’s secure MRO request system or complete the official paper authorization and follow the current submission instructions.

When should I call 911?

Call 911 for chest pain, severe breathing trouble, stroke symptoms, uncontrolled bleeding, unconsciousness or another potentially life-threatening condition.

Final live patient actions

Official Laureate Medical Group tools

The main information is explained above. Use these official systems when you are ready to complete a live provider search, appointment, portal login or record request.

Find a provider Book an appointment MyLaureate portal Locations and phones Insurance information Visit instructions Medical records Northside hospital bill pay
Independent patient-information notice:

USMedicalGroup.org is not Laureate Medical Group, Northside Hospital, FollowMyHealth, Phreesia or an insurance company. This guide cannot schedule appointments, access records, provide medical advice, approve refills, confirm benefits or process payments.

Providers, locations, hours, accepted insurance, portal features and office policies can change. Confirm time-sensitive information with Laureate Medical Group or the applicable insurance plan.

This article is educational and does not replace diagnosis or treatment from a qualified medical professional. Call 911 for a life-threatening emergency.

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